Automating Network and Application Management for Business Benefits

Transcription

1 Automating Network and Application Management for Business Benefits Harald Müller Sales Manager Eastern Europe 1

2 Changing Network Environment POTS Phones Soft IP Phone Softswitch Media Gateway Legacy Voice Network Network Convergence Facilitated by MPLS Collapsing legacy voice networks, data and wireless onto single backbone DSLAM IAD / Res Gateway IP Phone DSL Modem IP Phone 2

3 Why are Service Providers Transforming Their Infrastructure Into Next Generation Networks? Revenues Service Transformation Cost Time Source: Alcatel Network Transformation Consumption of bandwidth is not keeping pace with the falling prices Margins are decreasing NGNs are deployed to: Reduce operational costs Serve as the platform for new services with higher margins 3

4 Complex Dependencies in Converged Services Consumed Services VoIP Data VoD IP Multicast VPLS Pseudowire MPLS LSP IP Physical Connections Problem A problem in a lower layer can affect 1000 s of customers Management system needs to identify the location of the problem and identify affected users 4

5 The Challenges No precise view on the infrastructure. Application Domain Storage Domain IP Network Domain 5

6 The Challenges No precise view on the infrastructure. Too much data, not enough information Too many trouble tickets being opened in the call center can t keep up Difficult to determine the root cause of a problem Can t distinguish among network, storage, and application faults Application Domain IP Network Domain Storage Domain Problem 6

7 The Challenges No precise view on the infrastructure. Too much data, not enough information Too many trouble tickets being opened in the call center can t keep up Difficult to determine the root cause of a problem Can t distinguish among network, storage, and application faults Difficult to gauge the impact of an IT-level problem to the business Application Domain IP Network Domain Storage Domain Problem 7

8 Current Methodology for Root-Cause and Impact Analysis Traditional Approach: Manual Analysis Difficult to separate infrastructure symptoms from root-cause problems Manual problem diagnosis Silo management no correlation across technology silos Sea of red Difficult to identify effective plan of action 8

9 Legacy OSS Deployment Silo Management Servers & Applications Storage Network (IP/ATM/SDH) 9

10 Traditional Solutions: Lack of Automation Display? Data and Event Collection No built-in analysis Ongoing rules-writing required Applications Optical Firewalls Routers Video Switches IDS Servers Databases Telephony Storage 10

11 EMC Smarts: Managing Services In Real Time Automated Actionable Intelligence Analytics Codebook Correlation Technology Abstraction EMC Smarts Common Information Model Data and Event Collection Applications Optical Firewalls Routers Video Switches IDS Servers Databases Telephony Storage With patented, industry-leading technologies 11

12 Codebook Problems s s0 s1 s2 s3 s0 c0 s0 c1 s1 c0 s1 c1 s2 c0 s2 c1 s3 c0 s3 c1 s0 c0 p0 s0 c0 p1 s0 c1 p0 s0 c1 p1 s1 c0 p0 s1 c0 p1 s1 c1 p0 s1 c1 p1 s2 c0 p0 s2 c0 p1 s2 c1 p0 s2 c1 p1 s3 c0 p0 s3 c0 p1 s3 c1 p0 s3 c1 p1 s0c0p0l s0c0p0l s0c0p1l s0c0p1l s0c1p0l s0c1p0l s0c1p1l s0c1p1l s1c0p0l s1c0p0l s1c0p1l s1c0p1l s1c1p0l s1c1p0l s1c1p1l s1c1p1l s2c0p0l s2c0p0l s2c0p1l s2c0p1l s2c1p0l s2c1p0l s2c1p1l s2c1p1l s3c0p0l s3c0p0l s3c0p1l s3c0p1l s3c1p0l s3c1p0l s3c1p1l s3c1p1l

13 Network and Application Management Automation Automating Service Management Start to Finish 4 Codebook 6 Root Cause Analysis Business Impact 1 ICIM Library 3 ICIM Repository Context Collection 2 Discovery 5 Polling/Pinging 13

14 Holistic Network Management Cross-domain correlation key towards intelligent & automated management Interdependencies bridged using EMC SMarts Failures in given domain explain symptoms in others Failures in given domain explain service degradations and outages VoIP MPLS OSPF, BGP IP ATM/FR/Eth. SONET/SDH, WDM 14

15 Going Beyond Network Management Service Centric Infrastructure Management- a 3D View on your Business 15

16 Problem Scenario Cable connecting switch 3 and switch 1a fails Nothing happens Switch is redundant 16

17 Problem Scenario Cable connecting switch 3 and switch 1a fails 2 nd cable fails Something happens Hosts F1 F3 unresponsive Switch 1a & switch 1b are unresponsive 17

18 Problem Scenario Cable connecting switch 3 and switch 1a fails 2 nd cable fails Something happens Finance Cluster has critical event Applications F1 F3 are unresponsive 18

19 Problem Scenario Cable connecting switch 3 and switch 1a fails 2 nd cable fails Resolution Order Modification has critical problem Impacted: Order Mgmt Business Process Customers ACME and Regis Root cause is the cable 19

20 Benefits Technical Automated discovery of the network, systems and applications CMDB population and federation Fully automated, real time, cross domain Root Cause and Bussiness Impact Analysis. Operational Significant reduction in overhead to manage the management system (90%) Significantly reduced MTTR (70%) Reduced downtime, increased availabilty and resource utilization Reduction of time spent on infrastructure audits and testing (50%) Business Significant reduction of TCO Increased customer retention and decrease churn Faster time to market for new services 20

21 Example Customers Enterprise Service Provider Government & Education 21

22 EMC Smarts Product Suite Inbound Adapters Global Console Automated Actionable Intelligence Business Dashboard Service Assurance Manager Business Impact Outbound Adapters Reporting... ADM ACM Server PM... ATM/FR MPLS IP Protocols Optical Multicast VoIP Discovery... IP NAS SIA... Service Insight Application Insight Network Insight Storage Insight Inbound/ Outbound Adapters Abstraction Common Information Model Analytics Codebook Correlation Technology Inbound/ Outbound Adapters 22

23 Adding EMC Smarts to Your Environment Executive Views Automated Actionable Intelligence Operations Views Existing Operations Infrastructure Trouble ticket Inventory Configuration Reporting Provisioning Abstraction ICIM Discovery Modeling Adaptation Analysis Codebook Correlation Business Applications Infrastructure Cross-Domain Any It Domain Network Systems Applications Application Environments Security Business Processes Element Management CiscoWorks Nortel Optivity Network Management HP OpenView System Management Mercury SiteScope BMC Patrol Event Management Fault Management Micromuse Netcool Tivoli TEC Configuration Management 23

24 Thank You 24