3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES

Transcription

1 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES This document lists devices supported by 3Com Network Director V2.5: Basic Support Bulk Configuration VLAN Configuration Backup, Restore and Setup Agent Update RMON Device View Switch Manager Router Manager Device Warranty 3Com TippingPoint Quarantine Support

2 2 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Basic Support 3Com Network Director recognizes, and provides full monitoring and topology support for the following devices. 3Com Network Director recognizes other 3Com and third-party devices. However, it only provides full monitoring and topology support for the devices on this list. Table 1 Basic Support: Supported 3Com Devices and Minimum Agent Versions Minimum Agent Device Type Version 3Com CoreBuilder Switch Com LinkBuilder FMS II (standard management card) 3.00 (RMON management card) 1.01 (Advanced management card) 3.14 (Bridge management card) Com OfficeConnect Hub 8/TPM Com OfficeConnect Switch 140M Com OfficeConnect Managed Switch Com OfficeConnect VPN Firewall 1.0 3Com SuperStack II Desktop Switch Com SuperStack II Dual Speed Hub Com SuperStack II Hub 10 (standard management card) 3.00 (RMON management card) 1.01 (Advanced management card) 3.14 (Bridge management card) Com SuperStack II Hub Com SuperStack II PS Hub Com SuperStack II PS Hub Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch

3 Basic Support 3 Device Type 3Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch 3300 FX Com SuperStack II Switch 3300 XM (3C16985) Com SuperStack II Switch 3300 XM (3C16985A) Com SuperStack II Switch 3300 TM Com SuperStack II Switch 3300 SM Com SuperStack II Switch 3300 MM Com SuperStack II Remote Access System Layer 3 Module for use with SuperStack II Switch 1100 and version 2.42) 3Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack 3 Switch Com SuperStack 3 Switch 4226T Com SuperStack 3 Switch 4250T Com SuperStack 3 Switch Com SuperStack 3 Switch Com SuperStack 3 Switch 4400 SE Com SuperStack 3 Switch 4400 PWR Com SuperStack 3 Switch 4400 FX Com SuperStack 3 Switch Com SuperStack 3 Switch 4900 SX Com SuperStack 3 Switch Com SuperStack 3 Switch Minimum Agent Version

4 4 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Device Type 3Com SuperStack 3 Remote Access System Com SuperStack 3 Webcache 1000/ Com SuperStack 3 Switch Com SuperStack 3 Switch Com SuperStack 3 Switch Com SuperStack 3 Switch Com SuperStack 3 Switch Com SuperStack 3 Switch Com SuperStack 3 Switch Com Switch Com Switch Com Switch 4007R Com Switch Com Switch Com Switch Com Switch 4200G Family Com Switch 4500 family 3.1 3Com Switch 5500-SI family 1.0 3Com Switch 5500-EI family 1.0 3Com Switch 5500G-SI family 1.0 3Com Switch 5500G-EI family 1.0 3Com Switch 7700 family 1.0 3Com Switch 7750 family 1.0 3Com Switch 8800 family 1.0 3Com Wireless Access Point Com Wireless Access Point Com Wireless Access Point Minimum Agent Version

5 Basic Support 5 Device Type 3Com Wireless Access Point Com Wireless Access Point Com Wireless Access Point Com Wireless Access Point Com OfficeConnect Wireless 11g PoE Access Point 1.0 3Com Wireless LAN Controller WX Com Wireless LAN Switch WX Com Wireless LAN Controller WX Com Wireless LAN Access Point Com WXR100 Remote Office Wireless LAN Switch Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Minimum Agent Version

6 6 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Device Type 3Com Router Com Router Com Router Com Router Com Router Com Router Com NBX v Com(R) Networked Telephony Solution 3Com NJ200 Network Jack 1.0 3Com NJ205 IntelliJack 1.1 3Com NJ220 IntelliJack 2.0 3Com NJ225 IntelliJack 2.5 3Com NJ240 IntelliJack Cisco Catalyst 3750 family 12.2 Cisco Catalyst 4500 family 12.1 Siemens C10 Wireless Switch 1.0 Siemens C100 Wireless Switch 1.0 Siemens C1000 Wireless Switch 1.0 TippingPoint 50 * 1.0 TippingPoint 100* 1.0 TippingPoint 200* 1.0 TippingPoint 400* 1.0 TippingPoint 600* 1.0 TippingPoint 600A* 1.0 TippingPoint 1200* 1.0 TippingPoint 2000* 1.0 TippingPoint 2400* 1.0 Minimum Agent Version

7 Basic Support 7 Minimum Agent Device Type Version TippingPoint 5000* 1.0 TippingPoint X505* 1.0 TippingPoint X5* 1.0 TippingPoint X506* 1.0 * Discovery only. General Restrictions with Supported Devices 1 By default, SNMP is disabled on the following devices: Switch 7700 family Switch 7750 family Switch 8800 family Switch Com Router 3xxx: 3Com Router 5xxx: 3Com Router 60x0 To allow full identification and topology by 3Com Network Director, enable SNMP. Until SNMP is enabled, these devices will be represented on the 3Com Network Director map as "Generic IP" devices. 2 When Spanning Tree is enabled on the Switch 7700, 3Com Network Director may be unable to topologize the switch properly. The switch may appear as an isolated icon on the network map, with a cloud appearing where the switch should be. This issue does not occur if Spanning Tree is disabled on the Switch This issue has been resolved in version 3.0 of the Switch 7700 agent software. 3 3Com Network Director is unable to determine the Duplex mode of the LAN ports of some 3Com routers. This limitation does not apply to 3Com Router 5682, 5642, 5232 and Network Jack 205 version 1.1 will appear on the 3Com Network Director map as a Network Jack 200.

8 8 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES 5 By default, SNMP "set" permission is disabled on Network Jack devices. In order for Network Director to be able to fully configure and monitor the Network Jack devices, enable the SNMP "set" permission, using the Network Jack configuration utility. 6 NBX v3000 will appear on the 3Com Network Director map as a NBX 100. This problem can be resolved by upgrading to the latest version of the NBX v3000 agent. 7 3Com 303x routers contain an unmanaged 4 port switch. As such, 3Com Network Director may be unable to topologize these routers properly, and may show them connected to a cloud on the network map, unless they are connected to a managed hub or switch. Bulk Configuration Table 2 Bulk Configuration: Supported 3Com Devices and Minimum Agent Versions Device User Accounts Access Rights Radius Servers Trusted IP Hosts System Information Trap Destinations Broadcast Storm Ctrl Switches Switch Switch Switch 1100 Family Switch 32xx Family Com SuperStack II 1.00 Layer 3 Module 3Com SuperStack II Switch Com SuperStack II Switch 3300 FX 3Com SuperStack II Switch 3300 XM 3Com SuperStack II Switch 3300 MM / SM / TM IGMP settings Spanning Tree Wireless Settings Port LACP Port Spanning Tree Port Administration Port Autonegotiation Port Security Quarantine Enable

9 Bulk Configuration 9 Device 3Com SuperStack II Switch 3300 XM (3C16985) 3Com SuperStack Switch Com SuperStack 3 Switch 3300 MM / SM / TM /MM SuperStack 3 Switch 38xx Family Switch Switch 40x0 Family Switch 4228G Family [1] Switch 4200 Family SuperStack 3 Switch SuperStack 3 Switch 4400 (24 Port) SuperStack 3 Switch 4400 (48 Port) SuperStack 3 Switch 4400 PWR SuperStack 3 Switch 4400 SE SuperStack 3 Switch 4400 FX User Accounts Access Rights Radius Servers Trusted IP Hosts System Information Trap Destinations [2] [2] [2] [2] [2] Switch Switch 49xx Family Switch 5500-SI Family Switch 5500-EI Family Broadcast Storm Ctrl IGMP settings Spanning Tree Wireless Settings Port LACP Port Spanning Tree Port Administration Port Autonegotiation Port Security Quarantine Enable

10 10 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Device Switch 5500G-EI Family Switch Switch Wireless: Access Point Access Point Access Point Access Point Building To Building Bridge User Accounts Access Rights Radius Servers Trusted IP Hosts System Information Trap Destinations Broadcast Storm Ctrl IGMP settings Spanning Tree Footnotes [1] Added RADA support for agent v3.0 and above. [2] Added RADA support for agent v5.0 and above. Restriction with Bulk Configuration The Layer 3 module that is available for use with the Switch 1100 and Switch 3300 family of devices will not be configured by the bulk configuration operation. However, the presence of these modules does not affect the level of support available for the parent device. For the Switch 610, 630, 1100 Family, 3300 Family and Switch 4005 the attributes in the User Accounts and Port Security feature that rely on RADIUS authentication are not supported because the device does not support RADIUS authentication. For the Switch 610, 630, 1100 Family, 3300 Family, Switch 4300, and Switch 4005 the attributes in the Spanning Tree feature that relate to Rapid Spanning Tree Protocol are not supported because the device does not support the Rapid Spanning Tree Protocol. Wireless Settings Port LACP Port Spanning Tree Port Administration Port Autonegotiation Port Security Quarantine Enable

11 VLAN Configuration 11 For the Switch 4300 the link state trap attribute of the port administration feature is not supported. For the SuperStack 3 Switch 4400 a license key is required device to allow the following features to be fully supported on this device: User accounts, Secure Shell (SSH), Trusted IP, RADIUS servers, Port security. For the Switch Com Network Director is unable to configure the non-default user account on the device. This account must be configured manually on the device, see the Switch 4005 User Guide for details of how to configure the non-default user account. For the Switch 610, 630, 1100 Family, 3300 Family, Switch 7700 and 7750, Port Security is used to enable the Quarantine feature on the device. VLAN Configuration Table 3 VLAN Configuration: Supported 3Com Devices and Minimum Agent Versions Type Device Minimum Agent Version Switches Switch Switch Switch 1100 Family 1.02 Switch 32xx Family 1.0 3Com SuperStack II Switch Com SuperStack II Switch 3300 FX Com SuperStack II Switch 3300 XM Com SuperStack II Switch 3300 MM / 2.50 SM / TM 3Com SuperStack II Switch 3300 XM 2.50 (3C16985) 3Com SuperStack 3 Switch Com SuperStack 3 Switch 3300 MM 2.50 / SM / TM /MM SuperStack 3 Switch 38xx Family 1.0 3Com SuperStack II Switch Switch 40x0 Family 2.5 3Com Switch Switch 4228G Family 2.0

12 12 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Type Device Minimum Agent Version Switch 4200 Family 1.0 SuperStack 3 Switch SuperStack 3 Switch 4400 (24 Port) 1.0 SuperStack 3 Switch 4400 (48 Port) 2.0 SuperStack 3 Switch 4400 PWR 3.12 SuperStack 3 Switch 4400 SE 2.1 SuperStack 3 Switch 4400 FX 3.20 Switch Switch 49xx Family 1.0 Switch 5500-SI Family 3.01 Switch 5500-EI Family 3.01 Switch 5500G-EI Family 3.01 Switch Switch Com Switch 8800 Family 3.0 3Com SuperStack II Restrictions with VLAN Configuration 1 The 3Com Switch 4007 and 3Com CoreBuilder 9000 do not support VLAN configuration on the EME card, on RAP ports or on resilient link ports. 2 The VLAN configuration operation may take up to 5 minutes to complete on Switch 7700 and Switch 8800 devices. During this time, the VLAN configuration progress dialog will appear to be frozen. 3 Switch 7700 and Switch 8800 devices allow their current configuration to be saved to a file on the device's own internal storage medium. 3Com Network Director's Backup feature instructs these devices to save their current configuration to their internal storage medium during a backup operation. This may replace a previously saved configuration file on the device's storage medium.

13 Backup, Restore and Setup 13 Backup, Restore and Setup Table 4 Backup, Restore and Setup: Supported 3Com Devices and Minimum Agent Versions Type Device Minimum Agent Version Switches: Switch Switch Switch 1100 Family 2.6 Switch 32xx Family Com SuperStack II Switch Com SuperStack II Switch 3300 FX 2.6 3Com SuperStack II Switch 3300 XM 2.6 3Com SuperStack II Switch 3300 MM / 2.6 SM / TM 3Com SuperStack II Switch 3300 XM 2.6 (3C16985) 3Com SuperStack 3 Switch Com SuperStack 3 Switch 3300 MM / 2.6 SM / TM /MM SuperStack 3 Switch 38xx Family 2.0 Switch Switch 40x0 Family 4.0 3Com Switch Switch 4228G Family 3.0 Switch 4200 Family 3.0 SuperStack 3 Switch SuperStack 3 Switch 4400 (24 Port) 3.0 SuperStack 3 Switch 4400 (48 Port) 3.0 SuperStack 3 Switch 4400 PWR 3.0 SuperStack 3 Switch 4400 SE 3.0 SuperStack 3 Switch 4400 FX 3.0 Switch Switch 49xx Family 4.0 Switch 5500-SI Family 3.01 Switch 5500-EI Family 3.01 Switch 5500G-EI Family 3.01 Switch

14 14 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Type Device Minimum Agent Version Wireless: Switch Com Switch 8800 Family 3.0 3Com Network Jack NJ Com IntelliJack Switch NJ Com IntelliJack Switch NJ Com IntelliJack Switch NJ Com IntelliJack Switch NJ2xx FX Family Access Point Access Point Access Point Access Point Access Point Access Point Access Point Com Wireless Workgroup Bridge Routers: 3Com Router 301x Family 1.2 3Com Router 303x Family Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Interconnect / Security: 3Com SecureIX Family 1.0

15 Backup, Restore and Setup 15 Restrictions Backing Up and Restoring 3Com Devices 1 The Device Restore and Device Setup operations may need to initialize target devices before applying the selected configuration. Initializing a device, or applying a configuration that is not consistent with the surrounding network devices, could result in network loops or other problems, which may bring down the network to which the device is attached. If you are using any of the following features on the device, or they are part of the configuration being applied, you should disconnect the device from the network, connect it to this management station either directly or via a single hub or switch, before attempting the Device Restore or Setup operation. VLANs Spanning Tree Resilient Links Aggregated Links For Switch 4007 devices only, the management PC should be directly connected to the EME management module to ensure that communication is not lost during a Device Restore or Device Setup operation. 2 Device Backup, Restore and Setup operations may fail if the target device has multiple IP addresses, but not all of these addresses have been detected by 3Com Network Director. This can occur if the device is allocated additional IP addresses after the network map is discovered. To prevent this from occurring, please ensure that the network map is up-to-date before attempting a Device Backup, Restore or Setup operation. 3 For security purposes, the Device Backup operation does not back up the user information, SNMP settings or RADIUS shared secret of the selected devices. Therefore, this information will not be changed by the Device Restore or Device Setup operations. The following devices are exceptions to this rule, storing their configuration in a non-readable binary format, therefore they do back up and restore both the user and SNMP settings information: Switch 4005

16 16 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Switch The Device Restore and Setup operations will reset all user passwords and RADIUS shared secrets (where supported) to their factory defaults, on the following devices: Switch 610 Switch 630 Switch 1100 Switch 3300 Switch 4400 It is strongly recommended that the user passwords are manually re-configured, using the device's Command Line Interface (CLI), immediately following a Device Restore or Setup operation on these devices. 5 In order to prevent loss of communication between 3Com Network Director and the target device, the Device Restore operation will not change the IP address, subnet mask or default gateway being used by the device prior to the operation being started. 6 Switch 1100/3300 The Device Restore operation may be unable to find the list of associated backups for the target device, if the target device is made up of two different Switch 1100/3300 units, and one of the units has been replaced since the device was last backed up. If this occurs, contact 3Com Customer Support. 7 Switch 4400 and Switch 4005 The progress bar for the Device Restore and Device Setup operations on the Switch 4400 and Switch 4005 devices, represent how far through the file transfer process the operation is at any time. This progress bar will read 100% once the chosen backup file has been completely transferred to the target device. However, both the Switch 4400 and Switch 4005 devices require some additional time following the transfer of the file for the configuration to be applied. The time required by these devices may range from one minute to one hour, depending upon the size and complexity of the target device and the configuration being applied. A typical device and configuration is expected to require less than five minutes. The Device Restore and Setup operations will wait for the devices to apply the configuration changes, but this will not be reflected by the progress bar. Subsequently, the system may look to have been suspended for some time, when it is simply waiting for the target device to complete its

17 Backup, Restore and Setup 17 configuration changes. Therefore, please allow these operations time to complete, and do not cancel them unless required. 8 If the Device Backup and Restore operations detect that the target device has changed since it was last discovered, they will suggest that the map is rediscovered to ensure that it is up-to-date. However, if these operations continue to display this message for the same device(s), after rediscovering the network map, then you should rediscover the network map again, but from a new (empty) map. 9 Switch 4400 The Device Restore and Setup operations do not take the position of any cascade modules into consideration when determining whether or not a backup can be applied to a target device. However, Switch 4400 devices will reject an attempt to restore their configuration, if they contain a cascade module that is in a different slot from when the backup was originally created. The Device Restore and Setup operations would fail in such cases. To ensure consistency, it is recommended that Switch 4400 cascade modules always be placed in slot The following devices may lose communications after a restore operation. This will appear as a failure in the Wizard. To complete the restore, manually reboot the device. Wireless LAN Access Point 8200 Wireless LAN Access Point 8250 Wireless LAN Access Point 8500 Wireless LAN Access Point 8700 Wireless LAN Access Point Com Router devices allow their current configuration to be saved to a file on the device's own internal storage medium. 3Com Network Director's Backup feature instructs these devices to save their current configuration to their internal storage medium during a backup operation. This may replace a previously saved configuration file on the device's storage medium. Supported Device Parameters The Device Backup operation saves the configuration of the agent software parameters summarized in Table 5:

18 18 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Table 5 Supported Parameters by Device Family Device Family Switch 610/630 Switch 1100 Family Switch 3300 Family Switch 4300 All other supported devices Supported Parameters System Information; VLANs; Roving Analysis Port; Resilient Links; Port Trunks; Port Security; Spanning Tree; Port Configuration; Advanced Stack Setup; Users and User Access; RMON Alarms; RMON Events; Trap Destination; Network Interface Configuration; Serial Port Configuration System Information; VLANs; Roving Analysis Port; Spanning Tree; Port Configuration; Port Priority; IGMP Setup; RMON Alarms; Trap Destinations The agent software for these device families has native support for Backup and Restore. Please refer to the user documentation for these products for further details of the software parameters that are supported. The following network interface settings are not applied to target devices by the Device Restore or Setup operations: IP address, subnet mask and default gateway. User passwords and RADIUS secrets, where relevant, are not saved as part of the human readable backup files for security reasons. See Understanding Backup Files below for a list of device families whose configuration is stored in readable backup files. Understanding Backup Files Backup files are saved in a readable format called extensible Markup Language (XML). Every backup file is divided into two main sections, the head and the body. The head section describes the physical configuration of the device, at the time it was backed up. However, the content of the body section depends on the type of the source device. Table 6 shows how the content of the body section relates to the device family of the source device. Table 6 Backup File Content by Device Family Device Family Switch 610/630 Switch 1100 Family Switch 3300 Family Switch 4300 Content of Backup File (Body Section) The entire software configuration of the device saved in a readable XML format. The software configuration can be applied to a device only using3com Network Administrator3Com Network Director.

19 Backup, Restore and Setup 19 Device Family Switch 4005 Switch 4007/4007R Wireless LAN Access Point 8000 All other supported devices Content of Backup File (Body Section) A reference to one or more auxiliary files. The auxiliary files contain the software configuration of the device saved in an unreadable binary format. The auxiliary files can be restored to the device independently of3com Network Administrator3Com Network Director, if desired, by using the device CLI or web interface. A reference to a single auxiliary file. The auxiliary file contains the software configuration of the device saved in a readable CLI command format. The auxiliary file can be restored to the device independently of3com Network Administrator3Com Network Director, if desired, by using the device CLI or web interface.

20 20 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Agent Update Table 7 Agent Update: Supported 3Com Devices and Minimum Agent Versions Type Device Minimum Agent Version Switches: 3Com OfficeConnect Switch 140M 1.00 Switch Switch Switch 1100 Family 1.02 Switch 32xx Family 1.0 3Com SuperStack II Switch Com SuperStack II Switch 3300 FX Com SuperStack II Switch XM 3Com SuperStack II Switch MM / SM / TM 3Com SuperStack II Switch XM (3C16985) 3Com SuperStack 3 Switch Com SuperStack 3 Switch MM / SM / TM /MM 3Com SuperStack II IP Switch SuperStack 3 Switch 38xx Family 1.0 3Com SuperStack II Switch Switch 40x0 Family 2.5 Switch 4228G Family 2.0 Switch 4200 Family 1.0 SuperStack 3 Switch SuperStack 3 Switch 4400 (24 Port) 1.0 SuperStack 3 Switch 4400 (48 Port) 2.0 SuperStack 3 Switch 4400 PWR 3.12 SuperStack 3 Switch 4400 SE 2.1 SuperStack 3 Switch 4400 FX 3.20 Switch Switch 49xx Family 1.0 Switch 5500-SI Family 3.01 Switch 5500-EI Family 3.01

21 Agent Update 21 Type Device Minimum Agent Version Wireless: Routers: Switch 5500G-EI Family 3.01 Switch Switch Com Switch 8800 Family 3.0 3Com SuperStack II Switch Com Network Jack NJ Com IntelliJack Switch NJ Com IntelliJack Switch NJ Com IntelliJack Switch NJ Com IntelliJack Switch NJ2xx FX Family Access Point Access Point Access Point Access Point Access Point Access Point Access Point Com Wireless Workgroup Bridge Building To Building Bridge Com Router 301x Family Com Router 303x Family Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router Com Router

22 22 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Type Device Minimum Agent Version Interconnect / Security: 3Com SuperStack II Remote Access System Com SuperStack 3 Webcache 1.0 Family 3Com SecureIX Family 1.0 Restrictions Updating 3Com Agent Software The Software Update Utility mentioned in this section is an application used to serially update the agent software via the console port. Documentation may refer to the application by the following names: Serial Update Utility, Serial Upgrade Utility, Software Update Utility, Agent Update Utility and Management Upgrade Utility. 1 Downgrading devices You should always read the agent software release notes before downgrading a device as not all agent software can be overwritten with significantly older software. 2 Switch 1100/3300 running agent version 2.52 or lower There may occasionally be issues when updating devices from very early versions of the agent software. In particular, when updating 3Com SuperStack II Switch 1100/3300 stacks with VLANs configured from versions earlier than 2.52, you may lose communication with the device part way through the upgrade - this will appear as a timeout failure in the Agent Update Wizard. This is more likely to happen on larger stacks and/or on devices with larger numbers of VLANs configured. If this does happen, reboot the device and try again. If it fails a second time, then you should use the Software Upgrade Utility to upgrade the device directly. 3 Switch 1100/3300, PS Hub and DS Hub 500 Stacks Occasionally these devices will fail to update all of the units in the stack. If this happens, then try the update again. If it fails a second time, then you should use the Software Update Utility to update the device directly. 4 Switch 1100/3300, PS Hub and DS Hub 500 devices There is a short period during the update process when loss of connectivity or power will result in the device becoming non-operational. The device will run up on its BOOT code, you should then use the Software Update Utility to update the device directly. 5 DS Hub 500 devices Trying to upgrade from units currently running 2.11 to another version will only be successful on units that have management modules. (Normally only one Management Module is

23 Agent Update 23 required per stack.) If this is a problem, then you should use the Software Update Utility to update the device directly. 6 Switch 4900 devices Updating from version 2.04 or earlier may time out on a congested LAN. This is because if the initial TFTP transfer times out due to packet loss, the transfer is not restarted by the device. If this happens, try the update again when the network is less busy. 7 Webcache 1000/3000 Agent update is only supported from software version 2.00 or later. Devices running versions earlier than 2.00 should be updated using the device's Web interface. If you attempt to update a device running earlier software, it will fail with the error: "Failure - Device not readable. The update failed because it was not possible to read one or more MIBs." 8 Webcache 1000/3000 Importing agent software from disk is not supported for this device. Agent software can only be obtained using Live Update. 9 If you intend to upgrade agent software on a Wireless Access Point 8000, 3Com recommends that you consult the readme file supplied with the Access Point 8000 first. 10 Switch 1100/3300 with Layer 3 Module Attempting to upgrade a stack of Switch 1100/3300 units, which contain a Layer 3 module can fail if the Layer 3 module has been given an IP address, but the unit in which it resides does not have an IP address. To prevent this problem from occurring, you should ensure that the unit in which the Layer 3 module resides has an IP address. 11 The Agent Update operation may fail if the target device has multiple IP addresses, but not all of these addresses have been detected by 3Com Network Director. This can occur if the device is allocated additional IP addresses after the network map is discovered. To prevent this from occurring, ensure that the network map is up-to-date before attempting an Agent Update operation. 12 Agent Audit Report The agent audit report displays the location of the latest agent, for devices whose agent is out-of-date. Currently, this will be either: "Live Update" for agents that are available via Live Update, or "Local" for agents that have already been imported onto the local system.

24 24 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES However, if an agent is imported from disk and then manually deleted from the local system, the report will show "Live Update" as the location of the agent, even if the agent is not available from Live Update. 13 Switch 1100/3300 These devices consider agent files that have been renamed to be incompatible with the device. Therefore, renaming an agent file and attempting to upgrade the device using the renamed file will fail. However, Agent Upgrade will report this failure as being caused by the device not responding, not an incompatibility. To prevent this from occurring, do not rename agent files. If you have already renamed and imported an agent file onto your local system, you will need to delete the previously imported agent file from 3Com Network Director's inventory of imported agents, and re-import the agent file using its original name, in order to use the file to successfully upgrade your devices. 14 Switch 3812/3824 It is not possible to update these devices directly from version 1.10 to version 2.0. If you wish to update these devices to version 2.0, then you must first update them to version 1.12, and then to version Com Network Director's inventory of imported agents can be found on your system, in the following directory:<install_dir>\tftpboot Note that <install_dir> refers to the directory where you installed 3Com Network Director. 15 3Com Network Director's Agent Update feature is unable to upgrade 3Com Access Points 7250, 8200, 8250, 8500, 8700, 8750 and 8850 until agent Version 3.1 is installed. To upgrade earlier verisions use the 3Com Enterprise Access Point Upgrade Kit, available on the 3Com web site. Agent Image Filenames 3Com agent image files follow a naming convention that helps you to identify the device family that the agent can be applied to. Some types of device will reject attempts to update them using agent files that do not follow the naming scheme. For this reason, 3Com recommends that you do not rename your agent files.

25 Agent Update 25 Table 8 shows the agent filename format for the device families supported by Agent Update.. Table 8 Agent Filename Format by Device Type Device Family Agent Filename Format Notes 3Com Unified Gigabit Wireless US24_XX_YY_ZZ.ros 3ND 2.5 SP1 PoE Switch 24 AP XX_YY_ZZ.bin 3ND 2.5 SP1 Baseline 2226 Plus ES3526BR-FLF-32_VXX_YY 3ND 2.5 SP1 _ZZ_ZZ.bix Baseline 2250 Plus ES3550M1-BLF-32_VXX.YY 3ND 2.5 SP1.ZZ.ZZ.bix Baseline 2426-PWR Plus ES3526BR-PoE-FLF-32_VX 3ND 2.5 SP1 X_YY_ZZ_ZZ.bix Dual Speed Hub 500 dshxx_yy.bin IntelliJack NJ2xx Not applicable Network Jack NJ200 Not applicable PS Hub 40 psfxx_yy.bin PS Hub 50 pshxx_yy.bin Router 3012, 3013, 3015, 3016 and 3018 r30xx_yyv.bin r30xx_yy.bin Router 3036 r336xx_yyv.bin r336xx_yy.bin Router 303x r33xx_yyv.bin r33xx_yy.bin Router 3040 and 3041 r34xx_yyv.bin r34xx_yy.bin Router 5009 r50xx_yyv.bin r50xx_yy.bin Router 5231, 5640 and 5680 r5xxx_yyv.bin r5xxx_yy.bin Router 5xx2 r5yxx_yyv.bin r5yxx_yy.bin Router 60x0 r6xxx_yyv.bin r6xxx_yy.bin Router 60x0 (version 2.41) r6yxx_yyv.bin r6yxx_yy.bin

26 26 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Table 8 Agent Filename Format by Device Type Device Family Agent Filename Format Notes Switch 3226 and 3250 Switch 3300 Switch 3800 Switch 3812 and 3824 Switch , and 3848 Switch 4005 Switch 4050, 4060 and 4070 Switch 4070 Switch 4200 series Switch 4200G Switch 4300 Switch 4400 Switch 4500 s32xx_yy.bin s2sxx_yy.bin swdxx_yy.bin swdxx_yy.bin s3hxx_yy.bin 4005vXXYY.bix gmixx_yy.bin S42XX_YY.bin s3txx_yy_zznetman.zip S43XX_YY.bin S2mXX_YY.bin s3nxx_yy_zznetman.zip Switch 4500G s3qxx_yy_zznetman.zip 3ND 2.5 SP1 Switch 4900 series S3gXX_YY.bin Switch 5500 EI s4bxx_yy_zznetman.zip Switch 5500 SI s4axx_yy_zznetman.zip Switch 5500G EI s4cxx_yy_zznetman.zip Switch 610, 630, 1100 and S2sXX_YY.bin 3300 Switch Switch Switch Switch , and Switch , and XX_YY.app 777XX_YY.app 77hXX_YYe.app 77hXX_ZZ.app 778XX_YYr.app 778XX_YYrZZ.app 77hXX_YYre.app 77hXX_Yyr.app 77hXX_YY_ZZ.app 77hXX_YY_ZZNetMan.zip 775XX_YY_ZZ.app 775XX_YY_ZZNetMan.zip

27 Agent Update 27 Table 8 Agent Filename Format by Device Type Device Family Agent Filename Format Notes Switch 8807, 8810 and hXX_YY_ZZ.app 88hXX_YY_ZZNetMan.zip Switch 9 & Switch 9 FX octxx_yy.bix octxx_yy.bix Webcache 1000 and 3000 s3b_xx_yy.bin Webcache series S3b_XX_YY.bin Wireless Access Point 7250 apl_xx_yy.bin aplxx_yy.bin Wireless Access Point _XX_YY_ZZ_IN.img 7760_XX_YY_ZZ_us.img Wireless Access Point 8200, 8250, 8500, 8700, 8750 and 8850 wap_xx_yy.bin wapxx_yy.bin Wireless Building to Building Bridge wbtxx_yy.bt Wireless LAN Access Point 8000 Wireless LAN Workgroup Bridge Zakim opxxyyyy.bin (operational code) fsxxyyyy.bin (file system) fsxxyyyy.bin (combined operational code and file system) cb3xx_yy_zz.bin WDSXX_YY_ZZ.BIN Notes: XX represents the major version number. YY represents the minor version number. ZZ represents the revision version number of the agent software contained in the file.

28 28 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES RMON Table 9 RMON: Supported 3Com Devices Device Type Minimum Agent Version 3Com OfficeConnect Managed Switch 9-3Com SuperStack II/SuperStack 3 Switch 1100 family - 3Com SuperStack II/SuperStack 3 Switch 3300 family - 3Com SuperStack 3 Switch 4200 family - 3Com SuperStack 3 Switch Com SuperStack 3 Switch 4400 family - 3Com SuperStack 3 Switch 4900 family - 3Com Switch Com CoreBuilder Com Switch Com Switch Com Switch Com Switch 4200G Family Com Switch 4500 family - 3Com Switch 5500-SI family - 3Com Switch 5500-EI family - 3Com Switch 5500G-SI family - 3Com Switch 5500G-EI family - 3Com SuperStack 3 Switch 3200 family - 3Com SuperStack 3 Switch 3800 family - 3Com Switch 7700 family - 3Com Switch 7750 family - 3Com Switch 8800 family - 3Com Router Com Router Com Router Com Router

29 Device View 29 Device Type Minimum Agent Version 3Com Router Com Router Com Router Restrictions with RMON There are known issues with RMON support in agent version 1.10 of the 3Com Router 3000 and 3Com Router 5000 families. Please upgrade to at least version 1.20 if you wish to use RMON monitoring. For details of the RMON support provided by any specific device in this list, consult the User Guide for the device itself. Device View Table 10 Device View: Supported Devices Supported Devices 3Com AccessBuilder Com AccessBuilder 7000 BRI 3Com AccessBuilder 7000 PRI 3Com CoreBuilder Com CoreBuilder Com CoreBuilder Slot 3Com CoreBuilder Slot 3Com CoreBuilder Com FMS II 3Com LANplex Com LinkSwitch Com OfficeConnect Hub 8TPM 3Com OfficeConnect Remote 531s 3Com OfficeConnect Switch 140 3Com SuperStack 3 Switch Com SuperStack ARPS

30 30 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Supported Devices 3Com SuperStack II Com SuperStack II Com SuperStack II Com SuperStack II Desktop Switch 3Com SuperStack II Dual Speed Hub 3Com SuperStack II Hub 10 3Com SuperStack II Hub 100 3Com SuperStack II PS Hub 3Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack II Switch Com SuperStack Switch Com SuperStack 3 Switch 4400 family 3Com SuperStack 3 Switch 4900 family 3Com Switch 40x0 family 3Com SuperStack II UPS 3Com Switch Com Superstack Port 1000Base-LX downlink module for 4900/40X0 4 Port 1000Base-SX downlink module for 4900/40X0 1000Base-T downlink for Base-SX downlink for Base-LX downlink for Base-FX downlink for 4400

31 Switch Manager 31 Supported Devices 100Base-LX downlink for Port GBIC downlink module for 4900/40x0 family 4 Port 1000BaseT downlink module for 4900/40x0 family XRN Interconnect Module for 4900/40x0 family Switch Manager For information on the devices supported by Switch Manager, refer to the readme file supplied with Switch Manager. Router Manager For information on the devices supported by Router Manager, refer to the readme file supplied with Router Manager. Device Warranty Devices that can be fully registered using 3Com Network Director (that is, devices for which a serial number is passed to the 3Com server) are shown in Table 11: Other devices may be passed to the 3Com server along with their associated MAC address. However, these devices need to be registered independently (with their serial number) in order to qualify for warranty. Table 11 Device Warranty: Supported Devices Minimum Agent Supported Devices Version 3Com Network Jack 200-3Com IntelliJack NJ205-3Com IntelliJack NJ220-3Com IntelliJack NJ225-3Com IntelliJack NJ240-3Com SuperStack 3 Switch 4200 family - 3Com SuperStack 3 Switch 4400 family - 3Com SuperStack 3 Switch 4900 family - 3Com SuperStack 3 Webcache

32 32 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES Supported Devices 3Com SuperStack 3 Webcache Com SuperStack II Dual Speed Hub 500-3Com SuperStack II Layer 3 Switch Module - 3Com SuperStack II PS Hub 40/PS Hub 50-3Com SuperStack II Switch 3900 family - 3Com SuperStack II Switch 610-3Com SuperStack II Switch 630-3Com SuperStack II/SuperStack 3 Switch 1100 family - 3Com SuperStack II/SuperStack 3 Switch 3300 family - 3Com Switch 4005 and modules - 3Com Switch 4007 and modules - 3Com SuperStack 3 Switch 32xx family - 3Com SuperStack 3 Switch 38xx family - 3Com SuperStack 3 Switch Com SuperStack 3 Switch Com Switch Com Switch Com Switch Com Switch 4200G Family Com Switch 7700 family - 3Com Switch 7750 family - 3Com Switch 8800 family - 3Com Switch 4500 family - 3Com Switch 5500-SI family - 3Com Switch 5500-EI family - 3Com Switch 5500G-SI family - 3Com Switch 5500G-EI family - Minimum Agent Version

33 Device Warranty 33 Supported Devices 3Com Wireless LAN Access Point Com Wireless LAN Access Point Com Wireless LAN Access Point Com Wireless LAN Access Point Com Wireless LAN Access Point Com Wireless LAN Access Point Com Wireless LAN Access Point Com Wireless LAN Access Point Com Wireless LAN Controller WX4400-3Com Wireless LAN Switch WX1200-3Com Router Com Router Com Router Com Router Com Router Com Router Minimum Agent Version

34 34 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES 3Com TippingPoint Quarantine Support 3Com Network Director supports the 3Com TippingPoint Quarantine feature for the following devices Table 12 3Com TippingPoint Quarantine Supported Devices Port VLAN Port Device IEEE 802.1X RADA Configuration Disable Switches 3Com SuperStack II Switch Com SuperStack II Switch FX 3Com SuperStack II Switch XM 3Com SuperStack II Switch MM / SM / TM 3Com SuperStack II Switch XM (3C16985) 3Com SuperStack 3 Switch Com SuperStack 3 Switch MM / SM / TM /MM Switch 4200 Family SuperStack 3 Switch [1] (24 Port) SuperStack 3 Switch (48 Port) SuperStack 3 Switch PWR SuperStack 3 Switch SE SuperStack 3 Switch FX Switch Switch Switch Footnotes: [1] 4400 can support multi-mac RADA authentication. Auto-VLAN in this situation is common VLAN returned by RADIUS. For example, PC1 is assigned VLANs 1,3, PC 2 assigned VLANs 3, 10, the 4400 would set the port to VLAN 3.

35 3Com TippingPoint Quarantine Support 35 Copyright 2006, 3Com Technologies. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Technologies. 3Com Technologies reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Technologies to provide notification of such revision or change. 3Com Technologies provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. All other company and product names may be trademarks of the respective companies with which they are associated. Part Number: DRA1550-0EAA01 Published October 2006

36 36 3COM NETWORK DIRECTOR V2.5 SUPPORTED DEVICES