Introduction to Telx AWS Direct Connect

Transcription

1 Introduction to Telx AWS Direct Connect Customer Starter Kit Amazon Web Services (AWS) are a robust set of cloud services aimed at assisting organizations in the rapid deployment of applications and storage into the cloud. Rather than utilizing an internet connection, Telx AWS Direct Connect provides a dedicated connection into the AWS cloud. Telx AWS Direct Connect provides the link between a customer s data center environment and the AWS Direct Connect gateway location. It is optimal for moving considerable volumes of data and accessing latency sensitive applications. Telx AWS Direct Connect is a dedicated, private connection providing both security and performance, allowing Telx customers to deploy Hybrid Cloud Solutions utilizing both AWS and their own business infrastructure. Advantages of deploying Telx AWS Direct Connect: A low initial investment Resiliency, scalability, and redundancy Business continuity Reduced latency by placing applications and data closer to end users Managed 24/7 Contents Telx AWS Direct Connect Product Overview Telx AWS Direct Connect Process Overview Frequently Asked Questions Technical Assistance / Contact info

2 Telx AWS Direct Connect Product Overview Telx AWS Direct Connect provides a secure, fiber-only connection to AWS. Access is provided to AWS in the following US Regions East-1: Northern Virginia (N.VA) / West-1: Northern California (N.CA). With Telx at the helm, connection to the AWS cloud is simplified by provisioning a single cross connect directly into the AWS gateway along with Virtual LAN connectivity providing access to the AWS array of cloud services. Once Telx AWS Direct Connect is deployed in the colocation environment, customers can create virtual interfaces directly to the AWS cloud enjoying the benefit of bypassing internet service providers in their network path. Two Connection Solutions Available With Telx A standard 1Gbps or 10Gbps single mode fiber connection from your private network to a Telx AWS Direct Connect gateway location. The VLANs are built and managed by the end user. Telx supports customers requiring speeds less than 1Gbps with our product. Our Hosted product provides a single VLAN connection built by Telx across our network backbone to the AWS gateway. Available Telx AWS Direct Connect Port Speeds Port Speeds Available: 1Gbps 10Gbps Port Speeds Available: 50Mbps 100Mbps 200Mbps 300Mbps 400Mbps 500Mbps Telx AWS Direct Connect Process Overview For each offered service, there are key components to the ordering process: With Amazon: Ordering AWS Cloud Services and associated AWS Direct Connect ports through your AWS Management Console where you will select Telx as your AWS partner. With Telx: Ordering connectivity via the or High Capacity product by engaging your Telx account team.

3 Ordering Process STEP 1 You (the customer) must have an existing Amazon Web Services account prior to ordering with Telx. STEP 2 Using your login to the AWS Management Console, order the AWS Direct Connect port service. a. Select Coresite 32 Avenue of the Americas if connecting to the East-1: Northern Virginia (N.VA) region or Equinix SV1 & SV5, San Jose, CA if connecting to the West-1: Northern California (N.CA) region from the Location drop down list to establish your AWS Gateway location. b. Select your port speed of either 1Gbps or 10Gbps. STEP 3 A Letter of Authorization / Connecting Facility Assignment (LOA/CFA) is provided from Amazon via . Note: The Amazon LOA/CFA is required prior to establishment of the interconnection between Telx and the AWS gateway. STEP 4 STEP 5 STEP 6 Engage your Telx account team to order the service. Your account team will develop a Telx Sales Quote (TSQ) and provide to you for review. You must review and approve the TSQ. This is the time to review any technical details with your Telx Sales Engineer prior to the Telx Service Order (SO) creation. Once the TSQ negotiations have completed your Telx account team will provide you with a SO & AWS Direct Connect Service Discovery form. Note: The AWS Direct Connect Service Discovery form is required for each location where AWS Direct Connect is being ordered. The Service Discovery form allows you to provide additional technical details regarding configuration requirements not noted on your Service Order. STEP 7 Sign the SO and complete the AWS Service Discovery form. Return both, along with the LOA/CFA provided by Amazon Web Services to your Telx account team. Note: Once the order has been processed, Telx will provision a new interconnection to your Telx colo ed (cabinet/cage) presence and will establish a connection to the AWS LOA/CFA. Telx will send notifications regarding the status of your order. STEP 8 Telx will send a completion notice including your active circuit information. Once received, you can create your AWS Virtual Interface by opening the AWS Direct Connect console at Follow the instructions on the console to establish your Virtual Interface. Note: If assistance with setting up the Virtual Interface for your AWS Direct Connect Services is required, please contact your AWS Solutions Architect.

4 Responsibilities To Establish And Maintain This Connection Establishment Troubleshooting Billing YOU Order Direct Connect Port selecting the appropriate Gateway Location. Complete AWS Service Discovery form and forward to your Telx account team with the Amazon LOA/CFA & signed Service Order. Establish an AWS Virtual Interface. Check the port status in the AWS Management Console and troubleshoot any other potential service impacting issue. Contact Telx if you suspect the issue is with the Telx Interconnection. If the issue is determined to be with your cloud service you will need to reach out to AWS directly. Monthly payment to AWS for port hours, data transfer and usage of cloud services. Monthly payment to Telx for the AWS Direct Connect connectivity solution. Establishment Troubleshooting Billing TELX Provisions a new interconnection to your Telx colocation presence. Establish a connection to the Amazon LOA/CFA. Monitors and reports on customer service issues and potential service related incidents associated with the Telx network. Monthly invoice to you for any services related to Telx AWS Direct Connect. Installation Flow Chart Start Login into the AWS Managment Console, order the AWS Direct Connect Service. Select the appropriate AWS Gateway location. Select the optional port speeds of 1Gbps or 10Gbps. A Letter of Authorization/ Connecting Facility Assignment (LOA/CFA) is then provided from Amazon via . NO Has Amazon provided their LOA/CFA to you? YES NO Follow up with Amazon for the LOA/CFA. Has Amazon provided their LOA/CFA to you within 24hrs? YES Engage your Telx account team to order the AWS Direct Connect High Capacity service. Your Telx account team will provide the quote. Review your quote and respond to your Telx account team. Once your quote has been reviewed and accepted, your Telx account team will provide the Service Order & AWS Direct Connect Service Discovery form. Sign the SO, complete the AWS Service Discovery form. Return both, along with the AWS LOA/CFA to your Telx account team. Telx provisions the interconnection to your Telx colocation presence, establishes a connect to Amazon, and sends a completion notice including your active circuit information. Create your AWS Virtual Interface (VLAN) by opening the AWS Direct Connect console at End

5 Ordering Process STEP 1 You must have an existing Amazon Web Services account prior to ordering with Telx. Note: Solutions less than 1Gbps are supported directly by the AWS partner (Telx) and must be initiated with the AWS partner directly. Establishing the AWS account is your only requirement with AWS at this stage. STEP 2 Engage your Telx account team directly to initiate your order of AWS Direct Connect Hosted. STEP 3 STEP 4 STEP 5 Your Telx account team will develop a Telx Sales Quote (TSQ) and provide to you for review. You must review and approve the TSQ. This is the time to review any technical details with your Telx Sales Engineer prior to the Telx Service Order (SO) creation. Once the TSQ negotiations have completed your Telx account team will provide you with a SO & AWS Direct Connect Service Discovery form. Note: The AWS Direct Connect Service Discovery form is required for each location where AWS Direct Connect is being ordered. The Service Discovery form allows you to provide additional technical details regarding configuration requirements not noted on your Service Order. STEP 6 Sign the SO, complete the AWS Service Discovery form and return with the LOA/CFA provided by Amazon Web Services to your Telx account team. STEP 7 Telx builds the AWS logical connection and notifies you to accept the Hosted connection via . Note: Acceptance of the AWS Direct Connect Hosted connection by the customer is required within three business days of notification so forward progress can be made. STEP 8 Telx will provision a new interconnection to your Telx colocation presence and will establish a connection to the AWS Gateway. Note: Telx will send notifications regarding the status of delivery of the AWS Direct Connect Hosted connection to your Telx presence. STEP 9 Telx allocates a private IP address in the 169.x.x.x range. STEP 10 If you are setting up AWS with a Public VPC please work with your Amazon AWS Solution Architect to discuss/complete the Public VPC connectivity configurations.

6 Responsibilities To Establish And Maintain This Connection Establishment Troubleshooting Billing YOU Engage Telx account team directly to initiate service request. Complete Telx Sales Quote & complete the AWS Service Discovery form. Set up AWS with a Virtual Private Cloud (VPC) or Public VPC. Check the port status in the AWS Management Console and troubleshoot any other potential service impacting issue. Contact Telx if you suspect the issue is with the Telx Interconnection. If the issue is determined to be with your cloud service you will need to reach out to AWS directly. Monthly payment to AWS for port hours, data transfer and usage of cloud services. Monthly payment to Telx for the AWS Direct Connect connectivity solution. Establishment Troubleshooting Billing TELX Builds the AWS logical connection Provisions a new interconnection to your colocation environment. Establishes connection to the AWS Gateway. Monitors and reports on customer service issues and potential service related incidents. Monthly invoice to you for any services related to Telx AWS Direct Connect Hosted, including the installation of interconnection. Installation Flow Chart Start Engage your Telx account team to initiate your order of the AWS Direct Connect Hosted. Your Telx account team will provide the quote. Review your quote and respond to your Telx account team. Once your quote has been reviewed and accepted, your Telx account team will provide the Service Order & AWS Direct Connect Service Discovery form. Sign the SO, complete the AWS Services Discovery form. Return both to your Telx account team. Telx builds the AWS connection in the AWS portal. Telx notifies you via to accept the connection in the AWS portal. Log into the AWS Management Console and accept the Hosted connection. Acceptance of connection in the AWS Portal is required within three business days. Telx completes logical connection to the AWS cloud. Telx provides the VLAN ID & IP addess information via . Log into the AWS Management Console and complete configuration of the Hosted connection. Telx for further testing once configuration has been completed. Complete testing of the Hosted connection. End

7 Connection to a Virtual Private Cloud Configuring virtual interfaces/vlans to connect to VPC and Public VPC services are the responsibility of client. Instructions on establishment of the VPC can be found using the link below: Frequently Asked Questions GENERAL QUESTIONS Q. What is Telx AWS Direct Connect? A. Telx AWS Direct Connect is a network service that provides an alternative to using the Public Internet to access AWS cloud services. With Telx AWS Direct Connect, you can communicate directly with the AWS cloud in support of your data or applications. Q. What are the benefits of using Telx AWS Direct Connect and private network connections? A. In many circumstances, private network connections can reduce costs, improve throughput and provide a more consistent network experience than Internet based connections. Q. What Amazon Availability Zones does Telx Support? A. Telx supports the following Amazon Availability Zones: Amazon US-East-1: Northern Virginia (N.VA) Amazon US-West-1: Northern California (N.CA) Q. Can I order Telx AWS Direct Connect from a non-telx colocation site? A. No, you must order Telx AWS Direct Connect from a Telx site(s) in which you are collocated. Q. Where is Telx AWS Direct Connect available? A. Telx AWS Direct Connect services are available in two diverse markets and ten Telx data center locations (*subject to service qualification). Market Availability* 60 Hudson Street (NYC1) 111 8th Avenue (NYC2) 32 Avenue of the Americas (NYC3) 300 Blvd. East (NJR1) 100 Delawanna Ave, Building #1 (NJR2) 100 Delawanna Ave, Building #2 (NJR3) 1100 Space Park Dr. (SCL1) 2820 Northwestern Pkwy. (SCL2) 200 Paul Avenue (SFR1) 365 Main St. (SFR2) Market Availability* 60 Hudson Street (NYC1) 111 8th Avenue (NYC2) 32 Avenue of the Americas (NYC3) 300 Blvd. East (NJR1) 100 Delawanna Ave, Building #1 (NJR2) 100 Delawanna Ave, Building #2 (NJR3) 1100 Space Park Dr. (SCL1) 2820 Northwestern Pkwy. (SCL2) 200 Paul Avenue (SFR1) 365 Main St. (SFR2)

8 Frequently Asked Questions TECHNICAL QUESTIONS Q. What are the components of? A. is delivered as a Layer 2 point-to-point service comprised of the following elements: A fiber cross connect to your existing Telx colo presence, an interconnection to the local AWS Gateway, and VLANs provided and managed at the end user level. A customer provided network device/appliance that can support BGP and VLAN tags is required to access this service. Q. How is the VLAN structured? A. With our High Capacity product the VLANs are built and managed by the end user. Our Hosted product provides a single VLAN connection built by Telx across our network to the AWS Gateway. Q. What are the components of? A. is delivered as a Layer 2 point-to-point single VLAN service comprised of the following elements: A fiber cross connect to your existing Telx colo presence, a connection to the AWS Gateway, an Amazon AWS Virtual Private Cloud or Public VPC. Note: Bandwidth options supported for are 50, 100, 200, 300, 400 or 500Mbps. Q. Can one Telx AWS Direct Connect connection be directly shared across multiple sites? A. No, each Telx site in which you are collocated will need its own connection to Telx AWS Direct Connect. Q. Can I utilize my own network to share my Telx AWS Direct Connect across multiple sites? A. Yes! Provided you (the customer) have direct connectivity between locations, you may consider configuring your network to allow sharing of the Telx AWS Direct Connect across multiple sites. Q. Is there a way I can see whether my port is active? A. Yes. Go to the AWS Management Console at and select Direct Connect. The status of your connection should be listed as AVAILABLE, see below: If the port is showing AVAILABLE, it means that Layer 2 connectivity is active. This does not necessarily mean that the Virtual Interface or Layer 3 connectivity has been configured correctly or is functional. To aid with troubleshooting, the following is a list of potential state messages seen in the AWS Management Console: Pending: The interconnection has been approved, and is being initialized. Pending Acceptance: The customer has yet to accept the new connection offer (applies to Direct Connect Hosted only). Available: The network link and interconnect are both active and ready for use. Down: The network link is down. Deleted: The interconnection has been deleted. *Note: If the Deleted state message appears and a request to disconnect services was not entered with your Telx Account Team, please reach out to our Telx Command Center (TCC) for immediate resolution. Q. Does Telx monitor potential service-related incidents? A. The Telx Command Center (TCC) monitors and reports on customer service issues and potential service-related incidents within the Telx ecosystem. Reaching out to AWS may be required if it is determined that the issue is not with the Telx interconnection.

9 Frequently Asked Questions SUPPORT QUESTIONS Q. Is there an SLA with the Telx AWS Direct Connect? A. Yes. Telx provides an SLA only for the local connection. This takes effect once the AWS Direct Connect service has been verified as functional. Note: Please refer to the Telx Service Level Agreement for further details. Q. How do I contact Amazon support? A. You can contact Amazon support using the details here: aws.amazon.com/contact-us/ Did you know? Amazon offers Business Support, a premium option that is available for purchase to compliment AWS? Further details are available on aws.amazon.com/premiumsupport/ BILLING QUESTIONS Q. Is there a contract term for Telx AWS Direct Connect? A. Yes. The initial term of the agreement is tied to the term of your Master Service Agreement (MSA). For further information please reach out to your Telx account team. Q. How will I be charged and billed for my use of Telx AWS Direct Connect? A. You will receive two separate bills. Telx will invoice you monthly for any services related to Telx AWS Direct Connect, including the installation of interconnection. AWS will invoice for port hours and data transfers. For AWS Direct Connect pricing information, please visit: aws.amazon.com/free/?nc2=h_l2_cc For Amazon Customer Billing Support, please visit: aws.amazon.com/account Q. How do I change or cancel my services? A. You must notify both Telx and Amazon as you will have separate contracts with both companies that will also have different terms and conditions. Technical Assistance / Contact info TELX TECHNICAL SUPPORT If you suspect that your Telx Interconnection is faulty, please contact our TCC at TCCTechs@telx.com or (888) TelxTec / (888) A Tech Support Ticket (TST) should also be entered in the Telx Portal, and a Telx Technician will reach out to you directly. When working with our TCC, please ensure that you have your TST or Telx case number ready. *Remote hands charges may apply. AMAZON SUPPORT The Amazon website is an excellent source of information: aws.amazon.com/directconnect/ aws.amazon.com/documentation/direct-connect/ For Business Support (if you have purchased this option with Amazon), please visit aws.amazon.com/premiumsupport/.