Airangel WiFi Solutions for Minor Hotels

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1 Airangel WiFi Solutions for Minor Hotels A guide to MyAirangel 1

2 MyAirangel is a cloud based WiFi platform that enables easy internet access for your guests, real time customer engagement, and a suite of marketing tools and reports. In addition, our networking tools allow you to manage your wireless estate across multiple sites and hardware types, ensuring you have complete control. The Admin Portal at the heart of MyAirangel is an easy-to-use management platform that gives you the ability to choose how your guests or visitors access the Internet and informs you precisely what is happening on your network. About Airangel We have been providing creative Guest and Public WiFi solutions for over a decade. From market-leading brands to fast-growing businesses, we manage many millions of internet connections every year for businesses across many different sectors. Everything we do is driven by a passion for innovation and to help our customers to improve their guest s experience, increase visitor satisfaction and loyalty, and to generate additional revenue. We combine our extensive experience with best-of-breed technologies to make sure our platform offers a flexible, tailored and future-proof solution, built around the ever-changing demands of your business. Our team of technology experts behind MyAirangel, our cloud managed platform, have a sole purpose - to stay on the cutting edge of advancements in WiFi. By combining our in-depth knowledge of the guest WiFi market and industry-leading development skills, our experts create new and exciting solutions to constantly exceed customer needs Content delivery network across 42 global locations Deployed in 35 countries Managed WiFi Solutions 2 Over 18 Million registered guests 3

3 MyAirangel admin portal and reporting At the heart of the solution is the cloud-based MyAirangel admin and reporting dashboard. Customers are given full control over the guest WiFi service and can view detailed reports about both the guest activity, demographic data, plus WiFi network performance reports. Features of the dashboard include: MyAirangel Features Benefits Guests access the internet from a portal branded with your A continuous branded experience that serves as a constant company logo, promotions, and localised content Bespoke portals for specific events, sites, or zones to deliver highly tailored content Detailed analytics and reports about WiFI users, including demographics, frequency of visits, and type of internet access A robust WiFi infrastructure designed to handle peaks and troughs in usage Control over charges for WiFi and any limits required on duration and bandwidth Full integration with your property management system, CRM, and marketing platforms A way for visitors to log in using their favourite social network, traditional form, or membership number Full compliance with legislation for lawful intercept ensuring you are not liable should illegal activity be carried out by guests on your network Guest package management - Control the amount of bandwidth available to your guests. Set up different login methods such as quick connect, social login, login and paid login Guest, network and financial reporting - View usful data on guests that have logged onto your network. See demographics, devices used and collect addresses for use in your marketing campaigns. View network reports that allow you to check the performance of your network. Check where the highest and lowest traffic may be and see how much data is being used by guests Portal editor - Edit your portals to make them feel unique to your brand. Our portals can be easily modified if you have experience in HTML or simply choose from one of our ready built templates Advanced networking - Set up seperate SSIDs away from your guest network that can be easily added and deleted when they re no longer of use. reminder of your values and USPs and enhances the customer experience The means to generate additional revenue Access to customer data and intelligent analytics The ability to deliver real-time and highly targeted marketing campaigns to create new revenue opportunities and timely customer communication Improved customer satisfaction as a result of fast broadband even when the demand is high Flexibility and control over what you charge and the type of WiFi service you wish to provide Hassle-free internet for your guests for the duration of their visit or stay A dramatic increase in brand exposure, customer loyalty & engagement through the power of social networking Peace of mind that your network is protected Managed WiFi Solutions 4 5

4 Guest journey MyAirangel allows venue managers to choose and customise which captive portal pages and login methods are presented to guests. We know that most users want to get online as quickly as possible, with the least amount of form filling and friction. That s why we have designed our system to get guests online with ease. Our login options include , one-click, social, and auto-connect, where return visitors connect automatically as soon as they walk in. Return visitors can be presented with a personalised welcome back message that recognises them as a loyal guest. For each new and returning visitor that connects to the system, we collect data such as addresses, device details including MAC address, number of previous visits, publicly available demographic data (if social login is selected), and the other venues visited in the same group or chain. API Integration Providing your guests with a truly personalised and satisfying experience relies on much more than providing great guest WiFi. There are many other hospitality platforms such as PMS, CRM systems, guest engagement tools, marketing suites, and loyalty schemes, all designed to collect and manage guest data and turn into useful actions to improve services and to deliver value to your guests. Guests can choose from a range of login methods and can be redirected to any landing page to promote venue services. Managed ManagedWiFi WiFiWolutions Solutions 6 We believe that WiFi is an enabler. By having a system that sits in the middle and that can integrate with these different systems, enables you to gain a complete 360-degree view of your guest s activity. This provides the ability to bring all your data together at the point the guest logs into the WiFi to personalize every aspect of their stay. Managed ManagedWiFi WiFiSolutiions Solutions 7

5 Personal Area Networks (Supported LAN infrastructure only) Conference Manager (Supported LAN infrastructure only) Our latest service, which allows each guest to have their own private WiFi network that follows them from hotel to hotel no matter where in the world they travel. Our solution opens up possibilities for guests to securely connect to other hotel and personal devices that were unreachable on traditional guest WiFi networks. After their first login, guests can choose their own personal SSID that they can connect to at any hotel in the group. Once connected to the in-room WiFi, the Personal Area Network is deployed providing the guest with the ability to interact with other hotel devices such as the smart TV. Just like at home, guests can now stream their personal content, such as movies, or their holiday snaps, to the biggest screen in the room. Benefits With the MyAirangel conference manager tool, event organisers can offer secure and encrypted WiFi that is simple to administer. SSIDs can be personalised and provides monetisation options. Multiple conferences and events can be catered for, each having their own private network allocated to their rooms, halls and zones. The bandwidth can be set to accommodate the number of expected users ensuring quality of service for all attendees. Login pages, custom SSIDs, and URL redirects can be created and allocated to each event, providing sponsorship opportunities where 3rd parties or event organisers can promote their brand and content. As with all our guest solutions, we have a range of login methods to choose from including vouchers, which organisers can print off and hand out, or in advance to delegates. Guests have their own personal SSID no matter which hotel they visit The guest s devices work just like at home allowing them to instantly connect when they arrive Better in-room entertainment Guests would no longer need to rely on using the traditional remote control hotel TV entertainment systems Guests can cast their online media to the room s smart TV, or connect their gaming console Increased satisfaction from having a better WiFi experience API - connect to other platforms and share data to enable a better and personalised digital experience for residents Transforming the guest s Managed connected WiFi experience Solutions 8 9

6 Injection Jet Guest engagment Injection Jets are a series of small pop-ups or banners that can be tailored to a venue s needs. For example, when a guest connects to the internet, a small banner appears in the browser displaying an offer or service menu. Injection Jet s are only available with a MyAirangel cloud managed router and GeniSys server. (See SaaS Vs Managed Services) Injection Jets are an effective way to engage with customers. Rather than having messages appear on the login pages or on post-login s, where they often get ignored, this subtle delivery method provides real-time engagement when guest are in the venue or hotel browsing the net. The injection reports show how many impressions the ads, offers, promotions, and menus have received, along with the average guest ratings from the Survey Jet scores. Injection Jet types Managed WiFi Solutions 10 Banner Jet - Traditional style internet banners. The banner content can be rotated randomly, or weighted to display the best performing ads. Video Jet - Present promotional or advertising videos directly to the customer as they browse the internet. Survey Jet - A star rating system that allows you to set the questions. Survey reports are available in the MyAirangel dashboard. Menu Jet - Add a toolbar to your pages to allow users to link to hotel services such as room service, or to book a spa treatment. Icon Jet - Add a single, floating icon to your web pages to allow premium upgrades or link to online content. 11

7 C2000 Cloud Managed Router Our HSIA Appliance is a high availability transparent injection engine providing single VRRP IP gateway for easy integration with your existing infrastructure. Hybrid Solution The C2000 gateway delivers the features of a local device with a cloud-based management platform Policy-based traffic shaping Internet traffic of premium tier customers can be prioritised over that of free users, ensuring paying guests get a better experience when total bandwidth is under pressure. The system is also 802.1Q aware and is able to support portal and packages per VLAN. Hardware Geo-Located DC Our guest WiFi solution works with any transparent layer 2 network and with most manufacturer s wireless hardware. We provide SaaS and a fully managed service option. The SaaS option requires the use of a third party compatible gateway (see technical FAQs), where our managed option utlises Airangel s range of CloudManaged Routers (CMR) and our GeniSys server for additional functionality. GEO-DNS is used to serve pages from the nearest Airangel Data Centre delivering a faster experience to your guests. Universal and Future Proof The C2000 Gateway can be easily integrated into existing networks, PMS, or CRM, and will deliver either a traditional captive portal or next gen no-portal experience. GeniSys GeniSys Server The GeniSys (Guest Engagement Information System) provides additional performance and functionality for enterprise deployments, it is used to serve Injection Jets, and it can be used in conjunction with the C2000 for redundancy. Dell X86 Rack-mount server appliance Integrated 2 port load balancer Automatic detection of C2000 and configuration as slave Built in Micros PMS agent capability - license fee may apply Built in transparent caching server Built in Injection Appliance Enhanced API Support 5000 users NOTE: Entry level device - Candengo 2000 (no injection) High Availability will consist of 1 Candengo 2000 and 1 GeniSys Appliance. You cannot have 2 x Candengo 2000 in HA mode. You cannot have 2 x GeniSys in HA mode. HA mode is automatic and will only work when a pair are purchased. You can upgrade to HA or Injection at any time by purchasing and connecting the relevant missing hardware. Managed WiFi Solutions 12 13

8 Technical Information FAQs Is the MyAirangel solution cloud based? The MyAirangel is cloud based. In addition, we also offer a number of local devices that complement the service by delivering some extra features and functionality. The addition devices include a range of cloud managed routers and our GeniSys server for enterprise deployments and to serve Injection Jets. Typically, these devices are supplied and deployed as part of a complete Airangel managed service. MyAirangel can be supplied as a SaaS only solution and works with third party gateways such as Ruckus Zone Director, Ruckus vsz, SonicWALL, Cisco Meraki APs, Fortinet, Huawei, Xirrus, MikroTik, and Nomadix, and can be supplied and managed by authorised reseller partners. What language is your software written in? The MyAirangel platform comprises a number of systems that are written in the most appropriate languages, however they can be summarised as below: PHP - The majority of the system logic found within the MyAirangel Guest and Admin system is written in PHP. HTML5 - Where possible HTML5 is utlised to ensure the largest device reach JavaScript - Used for client side browser control of data - commonly used to provide real-time updates to pages such as status reports and graphs. Node.JS - Used for real-time communication systems such as API Push Server, Oracle PMS link manager LUA - Used as a scripting engine on our range of CMR appliances How does failover work on your Cloud Managed Router (CMR)? There are two failover mechanisms in the CMR - WAN based failover and CMR failover. WAN based failover monitors the internet routes on each WAN connection and should a WAN link stop passing (such as the line failing, or the router failing) then the CMR will automatically route traffic across the remaining WAN connection. Should the CMR fail, the CMR Server will automatically detect this and take over the role of the primary CMR. Once the CMR appliance is back online, the CMR server will relinquish the Guest WiFi portion of the services back to the CMR Appliance. What functions does the CMR perform? The CMR carries out all aspects of the Guest WiFi provision including: 2 Port Equal Load Balancing NAT Translation and firewalling Guest DHCP provision with a /17 scope Guest DNS forwarding Captive Portal Redirect Direct Internet Access Traffic Shaping and Bandwidth Control What Devices can be used as the CMR? The CMR is only supplied directly by Airangel but the following hardware can be utilised if a SaaS solution is preferred: Meraki Access Points and Gateway SonicWALL Firewalls Xirrus Access Points Ruckus Access Points (in standalone mode) OpenMesh Access Points Coova/Chilli X86 or embedded solutions Nomadix How is data handled to ensure it is secured? Airangel takes data security very seriously (we are ISO accredited). SSL Security Certificates installed onto the CMR gateway to product initial guest transfers of data SSL Security on the MyAirangel Portal and Guest Login pages OAUTH2 tokenised authentication for all guest accounts on the network No external facing Database Servers Intrusion detection and firewalling platform in the core to detect intrusion attempts All payment processing outsourced to official merchants/we do not take or store any payment details Raid 10 SSD based Database servers to prevent any data loss 4 Node Cluster network to ensure data integrity in the event of a database server. What legal requirements do you adhere to? UK Data Protection Act 1998 PCI DSS Certified PECR Privacy & E-Commerce Regulations 2003 EU Data Retention Directive 2006 Is there an API? The API allows customers to connect to other platforms such as Mail Chimp, SalesForce and Campaign monitor. In Addition, the API can be used for integrations with other third party business systems for the sharing of data, or to trigger events based on user activity. What are the minimum requirements? A transparent layer 2 network A fixed IP per line Adequate bandwidth to meet the guest expectation Managed WiFi Solutions 14 15

9 Airangel Head Office The Beacons, Warrington Road Birchwood Park, Warrington WA3 6GP Tel: +44 (0) Airangel Dubai Office, Level 29, Marina Plaza, Dubai Marina, Dubai, United Arab Emirates Tel: