McCloud Cowork Edition - Creates Instant Workspaces

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1 McCloud Cowork Edition - Creates Instant Workspaces Coworks, hubs and clubs; accelerators, meeting venues, and pop-up spaces; increasingly, these are the shared workspaces where people choose to work. But customers need a specialised infrastructure - one that enables each user to work efficiently and securely. Workspace hosts require that the infrastructure delivers paid-for member benefits. McCloud does that. Additionally, there s plenty of great 3 rd party software to manage members and guests. McCloud can talk directly to these applications. All this, available as a managed service on monthly subscription.

2 Everything you need to create a Shared Workspace Quick view - How does it work? Medusa is inserted between the Internet and the building. It manages people using the infrastructure of the space - Internet, switches, Wi-Fi, and other services. Within the space we create a network for individuals such as Guests and members. There are also secure networks for Companies and Resources. Every users gets a bandwidth plan that manages their Internet performance. To automate your processes, you can use our Integrations library with space management platforms and CRMs. Alternatively, there s a friendly web interface to manage changes to your space directly.

3 McCloud Functionality People or Individuals All individuals (or People ) must login to get Internet, the duration of which is usually set by the Admin. Company users are treated differently, see below. Once a person s devices are registered, a login is never required again until expiry. The People zone works across wired and wireless connections equally without distinction. Branded Gateway The gateway screen is viewed by Members and Guests when they look for Internet access. The page is branded and can be customised. You can even add your own T&Cs. Access records can be made available. Guests, Visitors and Meetings An external user logs in as one of the Guest types, which provides a short duration account of your choosing. They don t need credentials but enter their contact details, which can be sent, via Integrations, to a CRM. You can separately manage Meetings user accounts, among other types available. Housekeeping automatically tidies up accounts after Guests leave. Manging Members A Member is defined by needing credentials in order to get access. Members usually have longer duration accounts and more devices. Credentials are set manually or by an Integration with a platform. Bandwidth by Account Type There are many types of device account and you can set the bandwidth for these types so that users have a bandwidth associated with their activity in the workspace. Integrations Library Integrations will automate your processes by linking premises (McCloud) events to your cloud platforms. Guest details can be sent to CRMs like Mailchimp, where you can automate your follow ups.

4 Member integrations check entered credentials against your chosen platform, such as: Nexudus OfficeRND. Check In Check Out Utility or DMZ networks provide shared access to a secure network for copiers, printers, scanners etc. These devices are important to users. Voice networks allow hosted or premises voice services to be added, and they even support converged voice and data on the same handset. Bandwidth Management Bandwidth and volume quotas are managed for companies by Service Plans. Specify shared or guaranteed bandwidth, and set a volume quota per month. Members and Guests can have, in addition, 5 levels of device bandwidth set by type. Presence, Time Plan or Membership accounting tracks Member time on site. When the member arrives, McCloud automatically checks in with the platform (and out when they leave). Data is also on our UI. Networks for all Companies Where several people work together in a company or project, they may wish to network privately and share bandwidth. Secure company networks provide everything required to operate 1 to 250 devices under a company name. Networks have the full range of resources including DHCP facilities, aliases, public IPs etc. Special networks are shared resources, voice and others The most common special networks are for shared printing and voice services. Network Infrastructure Popular makes of switches can be controlled from our User Interface, which we call Medusa Managed. Other switches are manually configured. You can control the assignment and enable functions of managed switch ports from the UI. Space Database We deal in rooms and floor ports, so you can easily manage your space without spreadsheets and cable swaps. It s called Patchless. Wi-Fi You can extend any network onto Wi-Fi and use your own Wi-Fi devices if you wish. Wired and wireless operation is interchangeable. However, we can provide a special Medusa- Managed Wi-Fi that has extra resources to assist you.

5 Internet & Security Normally you provide the Internet connections. It is easy to create resilient, multiple connections which can be loadbalanced. Most users are secure behind our on-board firewall, but the UI allows companies to have simple-to-manage public IP facilities for remote access, own firewalls and servers. Doorflow physical access Doorflow automates physical access to the property, meeting rooms and any other zone on presentation of a credential. These can be pin codes or proximity cards. The system can be completely automated and be driven (via APIs) from billing systems, social media apps, or our cloud-based portal. McCloud is Hybrid Cloud Hybrid Cloud is where there is a secure appliance on your premises, but which has its intelligence and user interface (UI) in the cloud. See diagram. This arrangement is very fast and very reliable, and is always up to date. Subscriptions You select your subscription level by size, select a chassis appropriate to your workspace, and then add various options. Our subscriptions are monthly although there is a minimum term for hardware. Ready to order? Get the Specifier to select what you need. Support and Helpdesk Need to talk, got an issue, want to plan? We re here when needed through our Service Level Agreements. Should your hardware get fried or underwater (both more common than you might think) our advanced replacement scheme gets you going again. Yes, we are always developing we won t let you become obsolete. More Information Need more information? We have a wealth of information, mostly on our Knowledgebase. Start at the McCloud home and be lead from there. Or fire a question to sales@medusabusiness.com and we ll answer your queries. Call +44 (0) Wallace House, Maxwell Place Stirling, Scotland, FK8 1JU

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