PART 8 - Miscellaneous Services Original Sheet 1 SECTION 2 - Call Restriction Services

Size: px

Start display at page:

Download "PART 8 - Miscellaneous Services Original Sheet 1 SECTION 2 - Call Restriction Services"

Philippa Clark
5 years ago
Views:

1 PART 8 - Miscellaneous Services Original Sheet /976 CALL BLOCKING SERVICE A. DESCRIPTION 900/976 Call Blocking Service is an optional service which provides customers with the capability to block originating calls to the and calling networks. With 900/976 Call Blocking Service, all originating calls to 900 numbers nationwide will be blocked and all originating calls to 976 numbers within the customer's home NPA will be blocked. Customers subscribing to 900/976 Call Blocking Service attempting to dial a 900 or a 976 number from a restricted line will reach a Company-provided intercept announcement. B. AVAILABILITY OF SERVICE 900/976 Call Blocking Service will be offered in all exchanges where facilities and conditions permit. C. REGULATIONS /976 Call Blocking Service is available only on direct dialed calls /976 Call Blocking Service is available on single party residence and business lines, with the exception of Combination Access Line Service /976 Call Blocking Service may be canceled at any time without charge. ATT TN Effective: November 1, 2011

2 PART 8 - Miscellaneous Services Original Sheet /976 CALL BLOCKING SERVICE (Cont d) D. RATES AND CHARGES 900/976 Call Blocking Service rates and charges are in addition to any applicable rates and charges already provided for in other sections of this guidebook. USOC Install Charge 900/976 Call Blocking Service, each line 2 RTV2N $9.00 NOTE 1: Service Order and Central Office work charges do not apply for 900/976 Call Blocking Service. NOTE 2: This charge does not apply to new or move orders, or to regrades of service, or to customers subscribing to 900/976 Call Blocking Service for the first time; or to low income customers as defined under TAG/UAC eligibility. ATT TN Effective: November 1, 2011

3 PART 8 - Miscellaneous Services 2nd Revised Sheet 2 CALL CONTROL /1/ A. DESCRIPTION 1. Call Control is an optional feature that provides a business customer the capability to screen outgoing calls placed from their network access line, then block or allow calls initiated to dialed telephone numbers. Call Control allows the subscriber to activate or deactivate the feature. It also allows the subscriber to modify (control) the screening parameters through the use of a TOUCH-TONE telephone. In addition, Call Control allows the subscriber to dial a personal identification number during an interactive announcement to override any call restriction. 2. Screening of outgoing calls can be divided into two subsets: a. Dialed numbers to be allowed - the exception list; and b. Dialed numbers to be restricted - the blocking list. In each of the subsets, the subscriber can change the numbers that are screened. 3. Upon the network s determination that a call is to be rejected, the calling party will receive an interactive announcement. The subscriber (or authorized user) can override this rejection through the use of a personal identification number which is customer changeable through a TOUCH-TONE telephone. 4. The screening list can be set up to restrict all outgoing calls except to certain specified numbers, area codes, or local exchange prefixes, or it can be set up to allow all outgoing calls except to certain specified numbers, area codes or local exchange prefixes. Entries on the screening list can reflect any single number or combination of numbers representing long distance (including (international) and local calls (single entries only, not ranges). /1/ Effective June 1, 2017, Call Control is no longer available to residence customers. ATT TN WG Effective: June 1, 2017

4 PART 8 - Miscellaneous Services 2nd Revised Sheet 3 CALL CONTROL /1/ (Cont'd) A. DESCRIPTION (Cont'd) 5. The standard menu blocking choices Include: - Block all long distance calls; - Block all Operator assisted calls; - Block specific telephone number, prefix and/or area code - maximum of 10 individualized entries - Block all outgoing calls; - Allow the following exceptions to blocked calls - maximum of 10 individualized entries 6. Calls to the Emergency Service code will not be restricted. 7. The subscriber may access Call Control from the telephone line equipped with Call Control, or remotely, through the use of a TOUCH-TONE telephone. B. REGULATIONS 1. Call Control may be provided subject to the availability of suitable Central Office facilities and capacity. Specifically, Call Control is offered only where the customer s location is served by a digital switch equipped with Advanced Intelligent Network (AIN) and Common Channel Signaling/Signaling System 7 (CCS/SS7) architecture and software. 2. Call Control is available for use with a Business Network Access lines, and when available, Residence or Business Network Access lines equipped with Integrated Services Digital Network (ISDN). It is not available with PBX Trunks, Semi-Public Telephone Service, Centrex Service, Customer Owned Coin Operated Telephone (COCOT) Service, Wide Area Telecommunication Service (WATS) lines, Off Premise Extensions, party line exchange services, or Automatic Call Distribution systems equipped with DID TrunkS. /1/ Effective June1, 2017, Call Control is no longer available to residence customers. ATT TN WG Effective: June 1, 2017

5 PART 8 - Miscellaneous Services 2nd Revised Sheet 4 CALL CONTROL /1/ (Cont'd) B. REGULATIONS (Cont'd) 3. Call Control does not relieve the customer of responsibility for calls charged to their telephone number(s). 4. Call Control will not be offered in areas where is not available. 5. The Company shall not be liable to the customer or any other person or entity for damages of any nature or kind arising out of, resulting from, or in connection with the provision of the service, including without limitation, the inability to access the operator of any non toll free number for any purpose. C. RATES AND CHARGES 1. Regardless of the subscriber s local calling area, calls placed from an Call Control equipped network access line, via a predetermined access code, to the Call Control Point (located in Elgin, Illinois) to modify the service functionality, will be assessed the appropriate local usage charges as specified elsewhere in this guidebook. Access to the Call Control Point to modify service functionality placed from a network access line not equipped with Call Control will be provided via a toll-free number. 2. An Installation Charge is applicable when adding Call Control to an existing business access line. /1/ Effective June 1, 2014, Call Control is no longer available to residence customers. ATT TN WG Effective: June 1, 2017

6 PART 8 - Miscellaneous Services 4th Revised Sheet 4.1 CALL CONTROL /2/ (Cont'd) C. RATES AND CHARGES (Cont d) 3. The Installation Charge to add Call Control to an existing eligible Business access line is waived for a period of 45 days after a central office is equipped to provide Call Control. 4. The following rates and charges are for Call Control only and are in addition to rates and charges for other service(s) required to furnish a communications system. Description USOC Nonrecurring Charge Monthly Price (D) Call Control - Per Network Access Line - Equipped/ 1/ - Business Installation Charge - Per Order - Business Co Work Charge - Per Line - Business 5.30 /1/ When available, Call Control may be provided on a Business Network Access line equipped with ISDN. A Call Control charge/rate is applicable for each telephone number on a B channel. /2/ Effective June 1, 2017, Call Control is no longer available to residence customers. ATT TN WG Effective: June 1, 2017

7 PART 8 - Miscellaneous Services 3rd Revised Sheet 5 TOLL RESTRICTION SERVICE A. DESCRIPTION Toll Restriction Service is an optional service which provides customers with the capability to block originating calls being made to a destination outside the local calling area. Except as noted below, all calls beginning with 1+, 0+, 0-, 950, 101XXXX, 011+, 900/976 or 700 will not be allowed to complete. /1/ Calls will be allowed to complete to 911, 411, (Home NPA) , and toll-free calls. 0- calls will be completed by an operator only to emergency services such as Police, Fire, or ambulance in exchanges not served by 911. Customers subscribing to Toll Restriction Service attempting to dial a number outside their local calling area from a restricted line will reach a Company-provided intercept announcement. B. AVAILABILITY OF SERVICE Toll Restriction Service will be offered in all exchanges where facilities and conditions permit toll-free calls may be blocked in certain exchanges where facilities require it. C. REGULATIONS 1. Subscribing to Toll Restriction Service does not relieve customers of the responsibility for calls charged to their telephone number(s). 2. Toll Restriction Service is available on basic Residence Exchange Service lines and basic Business Exchange Service. 3. Toll Restriction Service may be canceled at any time without charge. 4. Toll Restriction Service will not be provided with PBX Trunks, Public or Semi-Public Telephone Service, Centrex Service, Customer Owned Coin Operated Telephone (COCOT) Services, Wide Area Telecommunications Service (WATS) lines, Off Premises Extensions, Automatic Call Distribution Systems equipped with DID Trunks or data services, including ISDN. 5. The Company shall not be liable to the customer or any other person or from, or in connection with the provision of the service, including without limitation, the inability to access the Operator or any non-toll free number for any purpose. /1/ Effective March 19, 2016, Collect, Person-to-Person, Bill to Third Number calls and Busy Line Verification/Interruption services are discontinued. (N) (N) ATT TN WG Effective: March 19, 2016

8 PART 8 - Miscellaneous Services Original Sheet 6 3. TOLL RESTRICTION SERVICE (Cont'd) D. RATES AND CHARGES Toll Restriction Service rates and charges are in addition to any applicable rates and charges already provided for in other sections of this guidebook. Install Charge 2 Toll Restriction Service, each line 1 Residence Exchange Service $15.00 Business Exchange Service NOTE 1: NOTE 2: Service Order and Central Office work charges do not apply for Toll Restriction Service. This charge does not apply to the first service activation by a customer including new or move orders; to regrades of service; to customers subscribing to Toll Restriction Service for the first time; or to low income customers as defined under TAG/UAC eligibility. ATT TN Effective: November 1, 2011

9 PART 8 - Miscellaneous Services Original Sheet 7 4. TOLL BILLING EXCEPTION SERVICE A. DESCRIPTION Toll Billing Exception Service will not allow the billing of collect calls and/or third number billed calls to a customer's telephone account. B. AVAILABILITY OF SERVICE Toll Billing Exception Service will be offered where facilities and conditions permit. C. REGULATIONS 1. Only calls that have access to WBI's Billing Validation data base can be blocked. 2. Toll Billing Exception Service is available on single party residence and business lines, with the exception of Combination Access Line Service. 3. Toll Billing Exception Service may be canceled at any time without charge. D. RATES AND CHARGES The Record Order Service Ordering charge as specified in Part 3, Section 1, will apply. 1 NOTE 1: This charge does not apply to new or move orders, or to regrades of service, or to customers subscribing to Toll Billing Exception Service for the first time or in those instances where TBE is installed at the Company's discretion for fraud control. ATT TN Effective: November 1, 2011

10 PART 8 - Miscellaneous Services 1st Revised Sheet 8 SELECTIVE CLASS OF CALL SCREENING A. GENERAL 1. Selective Class of Call Screening Service enables the identification, by Telephone Company operators, of patron sent-paid calls from establishments which do not permit sent-paid calls. 2. This service will allow station users of a subscriber to place only calls which are charged to the called telephone or a third number account. 3. This service is available only where facilities permit. B. RATES AND CHARGES Non-Recurring Per USOC Charge Month Per establishment of service $ NO Per business trunk or business line SRG NO $12.20 equipped Per Centrex main station line Equipped SRG NO 1.05 ATT TN WG Effective: April 26, 2015

11 PART 8 - Miscellaneous Services Original Sheet 9 6. ANI 07 SCREENING A. DESCRIPTION This service will pass ANI 07 on calls placed from lines or trunks so equipped. B. AVAILABILITY OF SERVICE ANI 07 Screening will be offered where facilities and conditions permit. C. REGULATIONS 1. ANI 07 Screening will be available on single party business and PBX trunks only. D. RATES AND CHARGES Non-Recurring Charge ANI 07 Screening (Per line or trunk) $35.00 ATT TN Effective: November 1, 2011

12 PART 8 - Miscellaneous Services 1st Revised Sheet EXTENDED COMMUNITY CALLING BLOCKING SERVICE A. DESCRIPTION Extended Community Calling (ECC) Blocking Service is an optional central office service that restricts access to Extended Community Calling Service Areas as defined elsewhere in this guidebook. Restricted calls are directed to a central office announcement. B. TERMS AND CONDITIONS 1. ECC Blocking will be offered on basic Residence Exchange Service lines and basic Business Exchange Service. It is not available with PBX Trunks, Public or Semi-Public Telephone Service, Centrex Service, Customer Owned Coin Operated Telephone (COCOT) Service, Wide Area Telecommunications Service (WATS) lines, Off Premises Extensions, Automatic Call Distribution Systems equipped with DID Trunks or data services, including ISDN. 2. ECC Blocking will be provided, subject to the following: a. ECC Blocking does not restrict calls to the basic exchange area, the Extended Area Service area, 1+, 0+, 0-, 950, 101XXXX, 011+, 900/976, 700, 911, 411, (Home NPA) or toll-free calls. b. ECC Blocking may be canceled at any time without charge. c. ECC Blocking does not relieve the customer of responsibility for calls charged to their telephone number. d. The Company shall not be liable to the customer or any other person or entity for damages of any nature or kind arising out of, resulting from, or in connection with the provision of the service, including without limitation, the inability to access the operator. ATT TN WG Effective: March 18, 2016

13 PART 8 - Miscellaneous Services Original Sheet EXTENDED COMMUNITY CALLING BLOCKING SERVICE (Cont d) C. PRICES ECC Blocking Services rates and charges are in addition to any applicable rates and charges already provided for in other sections of this guidebook. Service Elements Description Install Charge 2 ECC Blocking, each line 1 Residence $15.00 Business NOTE 1: Service Order and Central Office work charges do not apply for ECC Blocking. NOTE 2: This charge does not apply to the first service activation by a customer, including new or move orders; to regrades of service; to customers subscribing to ECC Blocking for the first time; or to low income customers as defined under TAG\UAC eligibility. ATT TN Effective: November 1, 2011

PART 8 - Miscellaneous Services 1st Revised Sheet 1 SECTION 2 - Call Restriction Services

PART 8 - Miscellaneous Services 1st Revised Sheet 1 CALL CONTROL (CC) /1/ 1. Call Control (CC) is an optional service that provides customers the capability to screen outgoing calls placed from their network