SV8100 R3. Release Overview

Transcription

1 SV8100 R3 Release Overview Date: 10 September 2009 Version: V3.00

2 Contents 1. PRODUCT SUMMARY OVERVIEW NEW AND ENHANCED BUSINESS FEATURES - HARDWARE WLAN - WL The WL1700 is the Wireless LAN Controller allowing WLAN connectivity for data and telephony (such as MH240 Handset). Features include: Benefits Required Software and Hardware Required Training WLAN - WL The WL1500 is the Wireless LAN Controller: Benefits Required Software and Hardware Required Training WLAN - MH240 Handset Benefits Required Software and Hardware Required Training NEW AND ENHANCED BUSINESS FEATURES - SV8100 R Virtual Extension With Park Hold Benefits Requirements Training Course Required Hotdesking with CTI Connection Benefits Requirements Training Course Required All VoIP resources Busy Alarm Benefits Requirements Training Course Required Paging Unicast Benefits Requirements Training Course Required VRS Auto Attendant Fall over to any number Benefits Requirements Training Course Required InMail as Centralised Voice Mail Benefits Requirements Training Course Required IP DECT Integration Benefits Requirements Training Course Required Abbreviated Dial Store access for DECT terminals Benefits Required Software and Hardware All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 2 of 36

3 4.8.3 Training Course Required CallerID pass through Benefits Requirements Training Course Required Call Mobility Call: Forward to Voice Mail, Benefits Requirements Training Course Required InMail licensing Change Benefits Requirements Training Course Required Flemish Prompts For InMail Benefits Requirements Training Course Required NEW AND ENHANCED BUSINESS FEATURES - TERMINALS NAPT Translation Benefits Requirements Improved Cursor Key Operation Benefits Requirements Training Course Required DT700 Large LED incoming Indication Benefits Required Software and Hardware Training Course Required DESI-less Pop Up Benefits Required Software and Hardware Training Course Required Screensaver Backlight Off Benefits Required Software and Hardware Training Course Required Multilingual Display Benefits Required Software and Hardware Training Course Required Russian Language Support Benefits Required Software and Hardware Training Course Required DT750 Wallpaper Benefits Required Software and Hardware Training Course Required Hotel Checkout LND/Caller List Delete Benefits Required Software and Hardware Training Course Required All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 3 of 36

4 6. NEW AND ENHANCED BUSINESS FEATURES - APPLICATIONS InMail Upload/Download Message Files Benefits Required Software and Hardware Training Course Required MyCalls R2.5 Netlink Environment Benefits Required Software and Hardware Training Course Required MyCalls R2.5 Desktop User Benefits Required Software and Hardware Training Course Required MyCalls R2.5 Upgrade Licence Change Benefits Required Software and Hardware Training Course Required RCC Benefits Required Software and Hardware Training Course Required FAULTS RESOLVED SOFTWARE AND HARDWARE TECHNICAL DOCUMENTATION TECHNICAL COURSES...36 All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 4 of 36

5 1. PRODUCT SUMMARY Business today demands efficient, seamless communication to enable rapid decision-making and customer responsiveness. NEC s UNIVERGE 360 is our approach to help small to medium-sized businesses succeeds at this accelerated level by unifying all aspects of business communication. The UNIVERGE SV8100 Communications Server is an integral part of this initiative. The SV8100 Communications Server is the ideal system for small to medium-sized businesses that wish to compete and grow their businesses over time. This robust, feature-rich solution is scalable and can be expanded to meet your communications needs both now and in the future. Designed to be both versatile and scalable for growing business needs, the SV8100 supports IP, TDM video, wired or wireless. It also provides high-powered features and applications that can be transparently shared between branch or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time. The UNIVERGE SV8100 Communications Server provides converged communications - telephony, data and video over an IP infrastructure. The solution is targeted at the small to medium sized business and supports between 8 and 512 users on a single site, and a variety of networking possibilities. 2. OVERVIEW SV8100 R1 series software was introduced with the release of the UNIVERGE SV8100. The SV8100 continues to provide new and enhanced features with the release of 8100 R3 series software and new hardware items. R3 software and hardware includes the new and enhanced features :- SV8100 Hardware WL1700, WL1500, MH240 SV8100 Software - Virtual Extension With Park Hold, Hotdesking with CTI Connection, All VoIP resources Busy Alarm, Paging Unicast, VRS Auto Attendant Fall over to any number, InMail as Centralised Voice Mail, IP DECT Integration Method, Abbreviated Dial Store access for DECT terminals, CallerID pass through, Call Mobility Call: Forward to Voice Mail, InMail licensing Change. Flemish Prompts on InMail Terminals Application - NAPT Translation, Improved Cursor Key Operation, DT700 Large LED incoming Indication, DESI-less Pop Up, Screensaver Backlight off, Multilingual display, Russian Language Support, Wallpaper, Hotel Checkout LND/CallerID delete. - InMail Upload/Download Message Files, MyCalls R2.5, RCC For additional information on the SV8100 please refer to Product Overview SV8100 R3 document. All training courses against new items require the relevant pre-requisite courses. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 5 of 36

6 3. NEW AND ENHANCED BUSINESS FEATURES - HARDWARE 3.1 WLAN - WL17000 The WL1700 is the Wirelesss LAN Controller allowing WLAN connectivity for data and telephony (such as MH240 Handset). Features include:- WLAN AP/Controller for UNIVERGE Assured Mobility Controller embeddedd within AP Supports 3 additional AP s (WL1500) Simple deployment For smaller deployments (e.g. branch offices) Benefits Allows intelligent control of WLAN telephony giving seamless handover between Access point and quality of service on calls Required Software and Hardware WL Required Training SV8100 WiFi Training 3.2 WLAN - WL15000 The WL1500 is the Wirelesss LAN Controller:- WLAN Thin AP for UNIVERGE Assured Mobility IEEE a/b/g with RF tuning No-touch configuration, no programming in AP Seamless roaming Enterprise Security 802.1x authentication, AES encryption, WPA2 compliant Integrated rogue, intrusion and denial of service detection Redundancy by dual IP connection 10/100Base-T, IEEE802.3af PoE compliant Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 6 of 36

7 3.2.1 Benefits Extends the range of the WL1700 giving seamless handover Required Software and Hardware WL1500 (upto 3) WL Required Training SV8100 WiFi Training 3.3 WLAN - MH240 Handset The MH240 is a Wireless LAN enabled IP telephone using the same protocol as the DT700 series keysets. This allows fully functioned function keys such as Park, Trunk lines, DSS keys etc. It is designed to work with the of these. The MH240 offers:- WL1700/WL1500 taking advantage of the handover and QOS features Bar-type phone b/g Phonebook (500 names) 8 Function Keys 10 Speed dial keys Short Messaging, alarm messaging NEC CAC based on WL1700 Enhanced security (802.1X, WPA2, AES, TKIP) PC connection for configuration Headset connection 3 hours talk time, 100 hours standby Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 7 of 36

8 3.3.1 Benefits Provides strong featured portable handset for office working Required Software and Hardware MH240 WL1700 WL1500 (optional - dependant on range required) LK-SYS-IP-TERMINAL-1-LIC Required Training SV8100 WiFi Training All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 8 of 36

9 4. NEW AND ENHANCED BUSINESS FEATURES - SV8100 R3 4.1 Virtual Extension With Park Hold A call to a virtual extension which is set as Land on key stays on the key when answered, key is now busy. The Virtual Extension call can then be put on Park Hold to allow retrieval from other devices Benefits Allows virtual extension to act closer to a physical extension operation Requirements Training Course Required 4.2 Hotdesking with CTI Connection From SV8100 R3 it is possible to hotdesk on DT700, Desktop Suite and MH240 phones when 1 st or 3 rd party CTI connections are established. Prior to this version if an attempt at hotdesking was made the following error would be displayed :- Rejected Override >>> CTI Link... EXIT By default in SVV8100 R3 this function is off. It can be enabled on a per extension basis using Programming Command Override mode for CTI All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 9 of 36

10 Once enabled if a hotdesking attempt is made it will override the extension that is currently using that extension number successfully. Important: This feature can only work correctly with phones of the same type and number of keys. Hotdesking different phone types will cause errors and cannot be supported Benefits Allows more flexible working for DT700 series users Requirements DT700 Series phone Training Course Required 4.3 All VoIP resources Busy Alarm If there are no VOIP resources when making an IP call VOIP All DSP Busy is shown on the DT700/DT300 display. Also an entry now appears in alarm logs. No programming required Benefits Allows the customer to see reason for failed called. Also allows engineer to check usage. Potential upsell of IPLA Requirements PC Programming V3.0 (optional for PC pro alarm reports) Training Course Required 4.4 Paging Unicast Pre V3.00 SV8100 paging was performed to IP Phones as a Multicast (1 to many). This allowed the SV8100 to use only one IPLA resource. However this is not supported by all WAN configurations. For these configurations it would be necessary to use unicast (1 to 1). This uses a IPLA channel for each IP Phone paged. From V3.00 SV8100 it is now possible to select the communication protocol for Paging function per phone as : Multicast, Unicast or Automatic (PRG CMD ). All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 10 of 36

11 Automatic makes a selection based on the IP address. Uses multicast for all IP phones on same subnet as the IPLA and unicast for all IP Phones not on that subnet Benefits Gives greater compatibility with varying LAN/WAN architectures. Allows for most efficient use of IPLA resource Requirements Training Course Required 4.5 VRS Auto Attendant Fall over to any number If an incoming trunk call is answered by InMail VRS, and the user does not dial, dials incorrectly or the destination is busy, now any internal/external number can be used as the fall over. Previously it could only be routed to a Ring Group. Fallover is to Speed-dial number and uses whatever number is in the abb-dial store (bypasses the trunk access/intercom setting in PRG CMD ) therefore can allow extension number, group number put 9 or 0 on for trunk seize, etc in PRG CMD Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 11 of 36

12 4.5.1 Benefits More flexible routing from the InMail VRS menu SV8100 R3 Software Requirements Training Course Required N/A 4.6 InMail as Centralised Voice Mail It is now possible to use the InMail as a Centralised Voice mail for SV8100 s working in Feature Networking Mode. The configuration for Centralised Voice Mail will be different at the system with the voice mail installed compared to the system(s) that do not have it installed, see the example below. Voice Mail Department Group - This must be set to 0 otherwise the voice mail will not operate as a Centralised Voice Mail. Copyright 2008 NEC Philips Unified Solutions B.V. Exclusively for use by NEC Philips channel partners 12 of 36 All rights are reserved. Reproduction whole or in par part is prohibited without the written consent of the copyright owner.

13 Centralised Voice Mail Pilot - Enter the Pilot Number that a user at any system within the network can dial to access to Centralised Voice Mail. Note - The pilot number must be within the network numbering plan. This setting must be the same at all systems within the network. Centralised Voice Mail Department group - Enter the Department group number that contains the InMail ports or SLIU ports connected to the voice mail system. (You should also ensure that this Department group does not have a pilot number assigned in Department Group Options). This setting is not required at any system(s) within the network that do not have the Centralised Voice Mail installed. Centralised Voice Mail Master Name - Give the Centralised Voice Mail a name that will be shown at the display keyphone while accessing the voice mail. NSL Protocol - required for softkey integration. Centralised Voice Mail Type - Required to be set to 'enhanced' if InMail used for voic . Example of Centralised Voice Mail Configuration System 1 has the voice mail system installed that will be used as the Centralised Voice Mail, the ports will be assigned to Department Group 64 and the CVM pilot number will be 600. System 2 will be configured to access the voice mail at System 1. System 1 (VM Installed) System 2 Department Group Assignment Group 64 Department Group Assignment None Voice Mail Department Group 0 Voice Mail Department Group None Department Group Pilot Number Group 64 = None Department Group Pilot Number None Centralised Voice Mail Pilot Centralised Voice Mail Department Group 600 Centralised Voice Mail Pilot 64 Centralised Voice Mail Department Group 600 None Numbering Plan Dial 6xx = Extension Numbering Plan Dial 6xx = Networking System Access Benefits Allows more cost effective and easier implementation of Voice Mail in a FeatureNet environment Requirements Training Course Required 4.7 IP DECT Integration In SV8100 R3.0 a new integration method is available, this allows all DAPs to belong to one IP duplication group rather than an IP Duplication group per DAP as previously configured. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 13 of 36

14 Refer to SV8100 SIP DECT Engineers Guide for full details on configuration Benefits The new integration allows more than 250 DECT extensions (previously calculated by 25 registrations per DAP x 10 (number of IP groups). The DAP still limits registrations to 25 but now can have as many DAP s as required. It allows for resilience, as handsets automatically re-register to another DAP if registered DAP goes down. Allows for remote location working Requirements Training Course Required 4.8 Abbreviated Dial Store access for DECT terminals A DECT handset user can now search a telephone number within the common abbreviated dialing (ABB) /speed dialing (SPD) tables within the SV8100. This can replace the centralized directory (excel file) method. Refer to SV8100 SIP DECT Engineers Guide for full details on configuration Benefits Allows true searching of the SV8100 stores. No synchronisation of excel files Required Software and Hardware G355 and G955 DECT handset (only supported on these models) Training Course Required 4.9 CallerID pass through This new feature allows the incoming CLI to be passed to outbound call. Set on a per trunk basis. Dependent on Network (Land line or GSM) supporting the feature as some carriers block any CLI not recognised as the number assigned to the lines they provide, to stop spoofing. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 14 of 36

15 Turned on by PRG CMD Benefits Allows called party to see who is really calling and treat call accordingly Requirements Training Course Required 4.10 Call Mobility Call: Forward to Voice Mail, The user sets Call Forward Both Ring to the Mobile Extension. The user then sets the Mobile Extension to forward on either Busy/No Answer or No Answer to the Voice Mail Pilot. Calls not answered at either location will forward to the voice mailbox of the originally called extension. Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 15 of 36

16 No programming required Benefits Mobile Extension provides the ability for users to have one published company number and one voice mailbox as a repository for all messages Requirements Training Course Required 4.11 InMail licensing Change Prior to SV8100 R3 the price of the mailboxes was linear, the price of a voic solution was un- offer, unlimited competitive when reaching approximately 70 boxes. To come with a competitive mailbox licenses will be given when purchasing 50 boxes. No Programming Required Benefits More competitive pricing on the InMail for sites over 50 mailboxes Requirements Training Course Required 4.12 Flemish Prompts For InMail From SV8100 R3 the InMail gives Flemish prompts. No programming required Benefits Benefit for the Flemish market Requirements Training Course Required Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 16 of 36

17 5. NEW AND ENHANCED BUSINESS FEATURES - TERMINALS 5.1 NAPT Translation The DT700 S now support Network Address and Port Translation (NAPT) Supports Static NAT and Dynamic NAT. This allows the DT700 s to work in remote locations without the need for a vpn solution. The router local to the SV8100 requires minimal programming for port forwarding however the DT700 can now just be programmed with the WAN side address of the SV8100 SV8100 and will work without a vpn router in place at the remote end. Please refer r to VoIP Manual or PC Programming ogramming for full instructions, scenarios etc Benefits Allows easy roll out and roaming of DT Requirements SV8100 R3 Software IP Firmware LK-SYS-NAPT-LIC 5.2 Improved Cursor Key Operation The cursor key now has added Speed Dial and Extension list and Incoming History. Copyright 2008 NEC Philips Unified Solutions B.V. Exclusively for use by NEC Philips channel partners 17 of 36 All rights are reserved. Reproduction whole or in par part is prohibited without the written consent of the copyright owner.

18 No Programming Required Benefits Improves usability of the phone making regular used features more accessible Requirements Training Course Required 5.3 DT700 Large LED incoming Indication Can now on a per extension basis configure the flashing colour of the large LED on a DT700. This can be configured for :- Trunk call (PRG CMD ) Internal call (PRG CMD ) Virtual Extension Call (PRG CMD 15-23) Colours available :- Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 18 of 36

19 Red, Green, Blue, Yellow, Purple, Light Blue, White, Rotation Benefits Allows user to immediately telll call type, even from a distance, allowing them to treat the call accordingly Required Software and Hardware IP Firmware Training Course Required 5.4 DESI-less Pop Up Prior to SV8100 R3 manual scrolling between pages was required. From SV8100 R3 the DESI-less phone indicates the events on the background DESI less pages. This can be configured as Manual or Automatic. Manually will flash which page has activity and allows you to press the icon for that page to change. Automatic will change immediately to the page where the activity is occurring. Configuration of operation depending on status is performed in PRG CMD :- Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 19 of 36

20 5.4.1 Benefits Improves ease of use of phone Required Software and Hardware Training Course Required 5.5 Screensaver Backlight Off It is now possible to enable/disable the screensaver backlight off, if enabled the screensaver will disappear after a configurable timer. Configuration items Turn Off Display Mode Wait Time Feature Enable / Disable control Wait time for off Example Enable/Disable 1~999 min This can be set at the phone via :- Menu Setting User Setting Display Advanced Turn Off Display(Backlight off) All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 20 of 36

21 1.Turn Off Display Mode (Enable/Disable) 2.Wait Time (for entering back light off state) This can also be triggered using XML Benefits Allows for power saving Required Software and Hardware IP Firmware Training Course Required 5.6 Multilingual Display Full language support of the DT700 s is available, All menus and calendar supported. The following languages are currently supported. Catalan Danish Dutch French German Greek Italian Norwegian Polish Portuguese Romanian Spanish Turkish To setup the languages the following must be performed:- Step 1 is to set up an FTP or a TFTP Server. The files (.mo) to be downloaded to the terminal must be put in the root directory of the (T)FTP Server. Step 2 is to download the Translation File to the DT700 terminal: 1. Press Menu button. 2. Enter 0 for Config Menu; 3. Enter User Name and Password for Administrator; 4. Enter 3 for Maintenance Settings; 5. Enter 1 for Download Menu; 6. Enter 3 for Protocol; 7. Make your choice, followed by Ok; 8. Enter 2 for Download Address; 9. Enter the IP Address of the (T)FTP Server, followed by Ok; 10. Enter 1 for Download Files; 11. Enter 7 for Translation Data; 12. Input the file name (nl_nl.mo for example), followed by Exec; 13. The terminal starts Downloading and Saving. When finished the display will show: Download Complete! Press Exit to Reset. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 21 of 36

22 DO NOT INTERRUPT THE SAVING PROCESS. IF DONE SO THE TERMINAL WILL NOT START UP ANYMORE 14. Press the Exit soft key. 15. Press Cancel several times till you are back in the Config Menu; 16. Press Save and the terminal will reboot. Step 3 is to change the language on the terminal. By default Auto is selected in which case the terminal will follow the language selection in the Voice Switch. If you want to divert from that do the following: 17. Press Menu button; 18. Enter 5 for Setting; 19. Enter 1 for User Setting; 20. Enter 3 for Display; 21. Enter 6 Language; 22. Make your choice and press Ok; 23. Press Exit to return to the Idle screen. As an alternative for loading the translations files you can use the DTArchiver present in the IPPhoneManager under Tool. 1. Select up to four xx_xx.mo files and put them in a folder. 2. Start up an FTP Server. 3. Start up the DTArchiver. 4. Select Tab Compress. 5. Browse to the folder with the mo files. 6. Specify the OutputFilePath and use the file name trnslate.tgz. The phone must be rebooted to fully enable the translation changes Benefits Allows full navigation of terminal in own language Required Software and Hardware IP Firmware Training Course Required 5.7 Russian Language Support Russian has been added. This is now a system supported language giving front end display (not menu s) in Russian. No programming required Benefits Allows Russian usage of terminals Required Software and Hardware Training Course Required 5.8 DT750 Wallpaper It is now possible to add wallpaper to the Screen of a DT750. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 22 of 36

23 An image file of 320 x 240 pixels can be downloaded. This can be a bmp, jpg, gif or png file of bytes or less. The image is valid only on the home page of the phone. The Wallpaper can be set by Menu Setting User Setting Display Advanced Wallpaper (0:Default, 1:Download) To download :- The relevant file must be placed on an tftp Server Menu Setting Download Download Files Wallpaper (choose the file) The font can also be changed to allow contrast to the wallpaper. This can be selected by :- Menu Setting User Setting Display Advanced Font Colour Select the colour you wish. These can be seen on the screen Benefits Can allow customers to have company logo etc on phones giving a good impression to their customers Required Software and Hardware All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 23 of 36

24 IP Firmware Training Course Required 5.9 Hotel Checkout LND/Caller List Delete With SV8100 R3 checking out now deletes the Last Number Dialled List and the Incoming call list. No Programming steps required Benefits All hotel users start with fresh phone, no history from other users, gives greater privacy Required Software and Hardware Training Course Required All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 24 of 36

25 6. NEW AND ENHANCED BUSINESS FEATURES - APPLICATIONS 6.1 InMail Upload/Download Message Files It is now possible via Web Pro/User Pro to upload/download.wav files to/from the InMail CF. The files must be of the correct format : Bit Rate 64kbps Sampling Size 8 bits Channel 1 (Mono) Sampling Rate 8 KHz Audio Format CCiTT u-law Benefits Allows easy change of greeting, MOH and archiving of messages Required Software and Hardware Training Course Required 6.2 MyCalls R2.5 Netlink Environment MyCalls 2.5 has changed the licensing model for use in a netlinked environment. A Netlink license has been introduced to be used in replacement existing MyCalls Netlink Licensing model. This simplifies the licensing and means less items to be purchased. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 25 of 36

26 Pre MyCalls 2.5 Site A (HQ) Call Manager License Enterprise License MyCalls 2.5 onwards Site A (HQ) Call Manager Site B Call Manager License Site B Netlink Node License Site C Call Manager License Site C Netlink Node License Benefits More cost effective and simple solution for a Netlinked environment Required Software and Hardware MyCalls 2.5 LK-MyCalls-Netlink Node Training Course Required Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 26 of 36

27 6.3 MyCalls R2.5 Desktop User The MyCalls Desktop User offers full call control from the desktop with contact screen-popping. System & Personal Screen-pop Multiple nominated databases searched to match caller numbers to related records. Information pop displayed on screen to accompany calls. Databases Supported: Standard: Outlook XP v.2003, 2007; ACT! v ; Goldmine v ; Maximizer v ; Advanced: Sage Line 50 v.12 (2006), v.13 (2007), v.14 (2008), v.15 (2009); SalesForce; Microsoft CRM4 Custom: Script support available for bespoke databases. Full Call Control: Dial; Answer; Hang-Up; Transfer; Hold & Recall, Park; Retrieve; Do Not Disturb; Call Forwarding; Conferencing; Call Back and Call Barge-In Free Dialling: Highlight telephone numbers in any application & simply click to dial. Individual Action Screens: Users can customise the desktop with a range of functions including speed dials; BLF views of selected extensions & call divert. 10 Pages x 100 buttons individually configurable for one touch access to: Speed dials Extension status including Busy Lamp Field (BLF) views Additional service code functions Run Programme access to frequently used applications / data All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 27 of 36

28 Call Log Inbound / Outbound call lists with free dial function Unreturned Calls Missed calls list with free dial function System & Personal Phone Book User-compiled personal contact lists with import function from other databases. Hot Desk Support User log-in offers authorised access from different work stations Benefits Flexible CTI application giving excellent productivity functionality Required Software and Hardware MyCalls 2.5 MyCalls Desktop User Pack (5-512 users includes Standard Database) MyCalls Desktop Advanced (Optional add-on for Advanced Databases) Training Course Required SV8100 MyCalls Desktop and Screenpop 6.4 MyCalls R2.5 Upgrade Licence Change From Mycalls R2.5 the method of purchasing upgrades has changed. This is to replace the annual software updates currently used. Upgrades will be purchased as they occur, so for example, to upgrade from v2.5 to v3.0 would be a single upgrade fee. If wishing to upgrade more steps (for example 2.5 to 4.0) there would be a Multiple upgrade fee. Call Manager Call Centre Desktop User = EU or EU = EU (Number of Agents x EU000122) or EU (Number of Agents x EU000123) = Desktop Users x EU or Desktop Users x EU or EU The new method increased flexibility in upgrading for the customer, upgrading only when a feature they wish to have is released. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 28 of 36

29 Upgrade Codes as below :- My Calls Call Manager / Call Centre Single Version Upgrade PBX My Calls Call Manager / Call Centre Any Version Upgrade PBX My Calls Agent Single Version Upgrade My Calls Agent Any Version Upgrade My Calls CTI Desktop Single Version Upgrade - Per user My Calls CTI Desktop Any Version Upgrade - Per user My Calls CTI Desktop Single Version Upgrade User Sites My Calls CTI Desktop Any Version Upgrade User Sites My Calls Call Manager / My Calls Call Centre Single Version Upgrade PBX - Applicable from V2.5 onwards - Allows for single version upgrade only My Calls Call Manager / My Calls Call Centre Any Version Upgrade PBX - Applicable from V2.5 onwards - Allows for single version upgrade only My Calls Agent Single Version Upgrade - Applicable from V2.5 onwards - Allows for single agent version upgrade only My Calls Agent Any Version Upgrade - Applicable from V2.5 onwards - Allows for any agent version upgrade only My Calls CTI Desktop Single Version Upgrade Per User - Applicable from V2.5 onwards - Allows for single version upgrade only My Calls CTI Desktop Any Version Upgrade Per User - Applicable from V2.5 onwards - Allows for any version upgrade only My Calls CTI Desktop Single Version Upgrade 512 Users - Applicable from V2.5 onwards - Allows for single version upgrade only My Calls CTI Desktop Any Version Upgrade 512 Users- Applicable from V2.5 onwards - Allows for any version upgrade only EU EU EU EU EU EU EU EU Benefits More inline with other commercial major applications. Customer has more choice Required Software and Hardware MyCalls 2.5 or above Relevant Upgrade license Training Course Required 6.5 RCC The SV8100 integrated with Office Communication Server (OCS) allows for Remote Call Control (RCC). This function will be available from Week All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 29 of 36

30 The following functionality is available :- Make Call Answer Call Clear Connection Deflect Call Hold Call Retrieve Call Alternate Call Set Forwarding Conversation History Missed Call The following functionality is available : Benefits Excellent integration into OCS allowing the SV8100 to be sold into a new environment and type of customer Required Software and Hardware SV8100 R3 SV8100 OAI license (LK-SYS-OAI-LIC) Copyright 2008 NEC Philips Unified Solutions B.V. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. Exclusively for use by NEC Philips channel partners 30 of 36

31 Server OAI License RCC Server License RCC Client Access License Training Course Required Details will be given later All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 31 of 36

32 7. FAULTS RESOLVED Reference FR1743 FR1760 FR1805 FR1816 FR1862 FR1871 FR1882 FR1906 FR1909 FR1910 FR1922 FR1926 FR1932 Description Reason for transfer does not work If stepping over to ring group from an extension, full transfer details not given Overhearing CFW no answer to S-Bus If call forward to an S-Bus extension overhearing could occur Spelling Mistake in Danish on DT700 sets Corrected abbreviation for Tuesday in Danish Norwegian display text with Danish VM prompts Danish Prompts from InMail appear as Norwegian No ringback on DT700 by calling ME No Ringback Tone on DT700 if a mobile extension user is called. System Crash incoming ISDN call in overlap System Crash can occur if in certain call scenario s if incoming ISDN call is overlap Double digits to Inmail Following a call from a DT700 to 3 rd party SIP phone, if DT700 calls InMail digits could be duplicated. PCPro - Layer 1 activation problem on Italian P-MP On some P-MP trunk lines, Layer 1 activation is not always successful. The first attempt to seize a line fails. The second attempt, after the LED went dark, is. Incoming calls are not affected. Cross talk on InMail ports In certain a certain call scenario crosstalk between ports could occur 1.D7 with one way speech path on DT700 One Way speech could occur on a transferred call using a DT700 One Way Speech One way speech could occur if using all ring station groups and DND s Virtual ring tone priority does not work The setting in made no difference to which ringtone has a higher priority. LineForward to an Extension in DND does not work Cannot perform TAPI instruction lineforward to an extension with DND set. FR1943 PC Pro command If access level is set to ALL for any program code. It stops acces fro all users except Manufacturer level. FR1948 FR1951 FR1957 FR1963 FR1964 FR1989 PcPro IP via Dial-up Setup not possible If you selected Communications and Connect. IP via Dial-up radio button and clicked on Setup. The result was the display of a HTML Help window with a "The page can not be displayed" Mobile Extension cannot be controlled over Netlink When a Mobile Extension proxy port is at one node of a Netlink configuration and the trunk over which it is connected to its master, is at another node, the DTMF control of the proxy port is not working. No busy tone on DT700 to busy external no. If you dial a busy external number from an IP DT700 terminal you do not hear any busy indication Ars and loop keys lock phone Call received on phone with loop keys and ARS is on causes phone to lock up Can't set MOH as VRS from PcPro For music on hold, with PC Pro, could not enable the number of VRS message for the parameter of VMDB. Door phone timer does not clear of busy ext When you are on an external call and someone presses the doorphone it All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 32 of 36

33 Reference Description overrides the display and shows "Front Door Calling if another ext answers the doorphone call then the display is still stuck on "Front Door Calling" until you end the external call. FR1997 Missing item on WebPro extension swap Extension Swap could only be seen in installer mode FR2003 Not able to set to 'Search' You cannot set to 'Search' all other items can be set. If perform 'Search' apply and leave the page then return, shows 'Disconnect' FR2009 Portuguese Translation Corrections to LCD display text, such as soft key text FR2014 IPLA stops sending RTP to SIP Extn IPLA stops sending the RTP stream to a SIP device. If a peer-to-peer and a non peer-to-peer call at the same time. When the peer-to-peer call is cleared, the IPLA stops sending the RTP stream for the independent non-peer-to-peer call. FR2020 Webpro doesn't change CMD When changing CMD by webpro the changes do not take affect. FR2026 In SMDR External CFW Information mode does not work CMD External CFW Information mode to 1 (Extension of incoming call) for SMDR.This does not work FR2027 Transfer time to forwarded set If an Incoming call is answered by operator and transferred to 204 (which has forward to abb dial): Operator push HOLD (or Transfer key), then dial is kept in display for 10 sec. before the SPD is sent to the line. FR2046 Install on Windows 2000 missing GDIPLUS.DLL A PC Pro install on Windows 2000 may result in the error GDIPLUS.DLL not found. FR2046 Install on Windows 2000 missing GDIPLUS.DLL A PC Pro install on Windows 2000 may result in the error GDIPLUS.DLL not found. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 33 of 36

34 8. SOFTWARE AND HARDWARE Description Comments New Software LK-SYS-NAPT-LIC LK-MyCalls-Netlink Node New Hardware WL1700 WL1500 MH240 New Packages NAPT Traversal Licence (system) for DT700 Series MyCalls Netlink Node License Wireless LAN Controller Access Point Wireless LAN Access Point Wireless Handset - - All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 34 of 36

35 9. TECHNICAL DOCUMENTATION Description Revision SV8100 System Hardware Manual (English) 3.0 SV8100 Features and Specification Manual 3.0 SV8100 Hotel Manual 3.0 SV8100 VoIP Manual 3.0 SV8100 Desktop Applications Manual 2.1 SV8100 MyCalls Call Centre Installation Manual 2.5 SV8100 MyCalls Enterprise Installation Manual 2.5 SV8100 MyCalls Installation Manual 2.5 SV8100 SIP DECT Engineer Guide 2.0 SV8100 DMLS Installation Manual SV8100 CTI Installation Manual 1.01 SV8100 Licensing Procedure (English) 1.3 SV8100 InMail System Guide 3.0 SV8100 IP Phone Manager for MH240 Operation Manual 1.0 SV8100 IP Phone Manager for DT SV8100 MH240 Setup Guide 1.2 WL1700 Command Reference 3.0 WL1700 Configuration Guide 3.0 WL1700 Installation Guide 3.0 SV8100 MH240 User Guide 1.2 SV8100 MyCalls User Guide 2.5 SV8100 Hotel Guest Room Telephone Guide (DE) 1.0 SV8100 Hotel Receptionist Guide (DE) 1.0 SV8100 Hotel Staff Room Telephone Guide (DE) 1.0 SV8100 Bluetooth Handset User Guide (DE) 2.0 All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 35 of 36

36 10. TECHNICAL COURSES Description No. of Days SV8100 MyCalls Desktop and Screenpop Training 1 SV8100 WiFi Training 3 All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 36 of 36