Managing Wi-Fi With CloudCheck

Transcription

1 Managing Wi-Fi With CloudCheck ASSIA Software Solutions Reliably Fast Broadband & Wi-Fi for the Home 1 June

2 ASSIA Overview Market Leader in Diagnostics and Optimization Software DSL & Optical Broadband and Residential Wi-Fi Machine Learning Cloud Technology 35+ Top Tier Global Customer Base 99% Historical Customer Retention 90+ Patent Families Improves Subscriber Internet Performance, Reliability, QoE 50%+ Growth in Revenues in 2017 ~100M Internet Connections Managed 10X Typical ROI for Customers Key Customers 2

3 ASSIA Software Solutions SOFTWARE SOLUTIONS Driving Subscriber Satisfaction Up & Churn Down while Reducing Costs for over 30 Service Providers around the world ClearView Next Best Action for Customer Care DSL Expresse GPON Expresse CloudCheck Copper Broadband Optical Broadband Wi-Fi Management Market Leading Cloud Based Management, Diagnostics & Optimization serving over 100 Million Homes Professional Services Training, Analysis, Best Practice, More IP & Technology Licensing Fixed Line Broadband, Wireless, Wi-Fi 3 ASSIA has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation

4 ASSIA CloudCheck Manage, diagnose and optimize residential home Wi-Fi networks Market leading and proven cloud-based machine learning software platform Drives the quality of experience up for the subscriber and operating/support costs down for the service providers. DSL Expresse Copper Broadband ClearView Next Best Action for Customer Care GPON Expresse Optical Broadband Professional Services Training, Analysis, Best Practice, More IP Technology Licensing Fixed Line Broadband, Wireless, Wi-Fi CloudCheck Wi-Fi Management 4

5 Why is CloudCheck Winning in the Market? CloudCheck seen as: Most mature Most comprehensive Functional optimization Highly scalable Measures Quality of Experience Big Factor in Wins Actionable information for operators Vendor Agnostic Complete solution including a subscriber app. Accurate Broadband and Wi-Fi Speedtest Network Diagnostic Findings 50%: Homes with slow Wi-Fi vs. Broadband 40%: Never connect to 5GHz 30% Experience coverage issues with 5GHz Self Healing Performance 96%: Of AP s moved to a Better 5GHz Channel 40% Reduction in AP s affected by noise and interference 1+ Real-time actions per line/day per subscriber 5

6 ASSIA Solutions for Access Monitoring and QoE Management CSR Recommendation Engine SW Diagnostics & Optimization Clearview Recommendation Engine For Call Center and Field Technicians Expresse CloudCheck Optimization Diagnostics Optimization Diagnostics Network / Device Interface Access Network Equipment Home Gateway/STB Consumer Devices DSLAM/Line Card OLT/Line Card Embedded Software Agent CloudCheck Mobile App & SDK Access Network In-home Network Access and In-home networks Fiber GPON Expresse Supported Technologies GPON Coppe r MDU DSLAM or Drop Point DSL Expresse Supported Technologies xdsl, G.vector, G.fast CloudCheck Supported Technologies Wi-Fi, xdsl, GPON 6 ASSIA has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation

7 Operators Need Visibility and Accurate Diagnostics I see your connection is GOOD My internet is slow I can t connect to the internet We will send a dispatch Power cycle your router I lose my Wi- Fi connection every mornings My Wi-Fi doesn t work I forgot my password I can t watch YouTube in my kitchen 7

8 Provider Visibility in Home Without CloudCheck QoE WAN/CDN Access Network EXPRESSE 8 ASSIA has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation

9 As Bandwidth Increases Wi-Fi Challenges Expand Bandwidth Wi-Fi Challenges 9

10 Lack of Visibility and Management Impacts QoE QoE Customer Service Calls Service Tech Dispatch Customer Churn $ Revenue/Profit 10

11 Provider Visibility in Home With CloudCheck QoE WAN/CDN Access Network Home Network Home Network EXPRESSE 11

12 CloudCheck Improves Wi-Fi User QoE Beyond the Box Real-Time Coverage Throughput data rate, bandwidth, connection speed Historical Configuration Connectivity connection dropping QoE Latency delay Congestion Accurate System Issues Contextual 12

13 CloudCheck : Manage Residential Wi-Fi Purpose Built for Cloud Self-Care SW-only solution with a big data algorithm engine fed by real-time data capture from within the RG Scalable and flexible architecture APIs & APP that remotely monitor, analyze, recommend solutions Validate fixes for call center agents, field technicians, and subscribers Self-Healing Layered Optimization with fast acting agent. Long term data and policies set in the cloud Real-time and historical diagnostics and Speedtest Automatically fixes problems and optimizes performance OpEx Reductions Significantly reduces customer care costs: Improving efficiency, trouble resolution success rate, repeat reports, RG swaps, and RMA processing 13

14 CloudCheck Benefits to Opex Savings Self Healing Machine learning-based, proactive cloud optimization of Wi-Fi QoE based on real-time and historical data Opex Savings Self Care: Subscriber Assisted Care: Call Center Assisted Care: Field Techs Mobile APP tools with easy to understand Wi-Fi user alerts & recommendations Detailed diagnostics, optimization, and recommendations views with REST APIs for integration into BSS/OSS tools Real-time recommendations and tools for configuration, root causes, fixes, and validation Trouble calls Dispatches Repeat Reports RG Swaps RMA costs 14

15 CloudCheck High Level Architecture Server Agent GUI/APIs App Expert System API Integrates with Operator Tools. CloudCheck Server Historical, real-time, context diagnostics and optimization. Layered Cloud architecture (IP) CloudCheck App Speed test Signal strength Remote Network tools CloudCheck Agent Real-time measurements Speed Test per device (patented) 15

16 Gateway CloudCheck System Architecture Customer Care Center CloudCheck Server REST APIs Analytics Big Data Wi-Fi Network QoE Data CloudCheck Agent CPE Firmware SpeedTest Node(s) CloudCheck APP SpeedTest SweetSpots Smartifi Remote Management Gateway SpeedTest APP Native Agent Required 16

17 Bad QoE = High Call and Dispatch Rates Calls/Dispatches per 100 lines per month All symptoms Calls Dispatches Red vs. Green lines ~5x increase in call rate ~5x increase in dispatch rate 4 3 QoE Across Lines in Trial 2 17% 1 0 Green Amber Red Good QoE Poor QoE Bad QoE 27% 55% QoE as measured by CloudCheck Measured over ~300K lines Strong correlation between CloudCheck QoE and call center data Improving red (poor) QoE through optimization and proactive measures reduces OPEX 17

18 CloudCheck Supports Wi-Fi CERTIFIED EasyMesh Wi-Fi CERTIFIED standard for multi-ap announced May 14 ASSIA announced support for multi-ap and upcoming EasyMesh devices CloudCheck provides cloud, diagnostics, machine learning optimization for EasyMesh devices 18

19 Creating Effective Mesh/Extender Networks with CloudCheck HW Setup Performance GW (3x3/4x4, 11ac, 11ax) with good antenna design One or two extenders (when needed) with dedicated backhaul GW and extenders could be from different vendors CloudCheck-ready HW allows very quick TTM Diagnostics Per-line and network views and reports Broadband vs. WiFi GW vs. extender vs. device Identify homes with true coverage issues that can benefit from an extender Mobile app management and placement tools Optimization QoE-based WiFi network optimization Steering using kv Backhaul optimization Wi-Fi EasyMesh support and enhancements based on chipset/driver support Channel orchestration and power management Topology optimization 19

20 Also See CloudCheck s NEW TruSpeed Module Accurate Speed Measurements Enables ISPs, communications regulators to gain visibility to true broadband and Wi-Fi throughput across the entire network. This industry-first capability, available only in TruSpeed, is a hardware agnostic solution that leverages ASSIA s flagship CloudCheck Wi-Fi and Expresse patented technologies. Only software solution that uses cloudbased machine learning to intelligently monitor and measure both broadband and Wi-Fi speeds while assessing bottlenecks across five key points in the network. Other solutions only measure broadband speeds (not Wi-Fi), can disrupt subscriber experience, or are constrained by the limited number of measurements gathered across a subset of the network. /products/cloudcheck/truspeed 20

21 Thank You End of Presentation Essential to Reliably Fast Connectivity 21 ASSIA has patents and pending patents that cover all the products it sells into the marketplace and represented in this presentation