What s new Late-breaking features and enhancements of Avaya Communication Manager

Transcription

1 What s new Late-breaking features and enhancements of Avaya Communication Manager This document, Late-breaking features and enhancements of Avaya Communication Manager, presents highlights of Releases 3.0 and of Avaya Communication Manager, running on Avaya DEFINITY Servers and the Avaya S8000 series Media Servers (with associated Avaya Media Gateways). The most current release of Communication Manager contains all the features of prior releases. For a more complete overview of all the features of Communication Manager, Release 3.0, see the Overview for Avaya Communication Manager, Also see the Highlights of Avaya Communication Manager, , for other highlights of Communication Manager, Release 3.0. Late-breaking features and enhancements of Avaya Communication Manager 1

2 Contents In Release 3.0 of Avaya Communication Manager...4 Access Web interface from multiple IP addresses... 4 RAM disk for S8300 Media Server... 4 More Aux Work reason codes... 4 Enhanced quality for Music On Hold... 4 User-defined phone message files... 4 Ringback during coverage interval... 5 More options for changing display messages... 5 Display for bridged no-ring calls... 5 MLPP privileges at any endpoint... 5 Prevent MLPP pre-emption of emergency calls... 5 More System-Wide Message Retrieval extensions... 5 Increased packet size supported... 5 Simplified bri-trunk-board form... 6 Administrable analog bearer frequency for IP encoding... 6 Administrable Periodic Registration Timer... 6 Disable active logins... 6 Remove assigned DID... 6 List IP addresses for IP interface circuit packs... 6 Button pushes in command list trace station... 6 Shorter timeout for command list trace ras... 7 Improved voice mail coverage at WAN failure... 7 Multiple SNMP trap destinations... 7 Alarms for MG-ICC backups no longer supported... 7 Serial number for license validation... 7 Enhanced SAMP update command... 7 More bridged appearances... 7 More TLS links... 8 Ringback during coverage interval... 8 Drop from bridge now an ASAI event... 8 Increased packet size supported... 8 Disable inactive logins... 8 More options for changing display messages... 8 Remove assigned DID... 8 User-defined phone message files... 9 More System-Wide Message Retrieval extensions... 9 In Release of Avaya Communication Manager...10 Connection-preserving upgrades Security of IP telephone registration/h.323 signaling channel Information on IGAR calls over IGCs Administer rerouting and path replacement by trunk group Increased quantity of NCA TSCs and FTSCs Enhanced password security Late-breaking features and enhancements of Avaya Communication Manager 2

3 Administrable timeout for inactive SAT sessions More BRI Trunk circuit packs Administrable size for Receive Buffer TCP Window Notification about 802.1q changes Site data warning when adding station to TTI port Parameterized data for NSF More Leave Word Calling messages Additional information on TN2602 circuit packs Prepend '+' to calling number Alarm for missed sanity test of SNI Improved voice mail coverage at WAN failure Late-breaking features and enhancements of Avaya Communication Manager 3

4 In Release 3.0 of Avaya Communication Manager Avaya Communication Manager, Release 3.0, includes the following late-breaking features and enhancements. Access Web interface from multiple IP addresses You can now choose to enable access to the Web interface to Communication Manager from multiple IP addresses. By default, as a security measure, only the IP address which first accesses the interface has permission to do so again. However, you can now disable this restriction with the SAT command 'webchkip disable'. To re-enable the restriction, use the SAT command 'webchkip enable'. To see the current status of the restriction, use the command 'webchkip' by itself. RAM disk for S8300 Media Server RAM disk capabilities are now available on an S8300 Media Server. More Aux Work reason codes You can now assign up to 100 Aux Work reason codes, rather than only 10. The description for each reason code can now be up to 16 characters, rather than only 10 characters. (Note that ASAI does not currently support two-digit reason codes.) To take advantage of the additional reason codes, set the Reason Codes field on the customer options form to Yes, and then set the fields Expert Agent Selection (EAS) Enabled and then Two-Digit Aux Work Reason Codes on the system-parameters features form to Yes. Enhanced quality for Music On Hold Music On Hold delivered using the G.711 codec by a source that is not on the same media gateway or port network as the caller has better quality than if delivered using the G.729 codec. To ensure using the G.711 codec, set the new field Always Use G.711 (30ms, No SS) For Intra-Switch Music-On-Hold on the system-parameters ip-options form to Yes. User-defined phone message files The Communication Manager Phone Message File web page (formerly the Unicode Message File web page) now shows user-defined files currently installed or available for installation. Late-breaking features and enhancements of Avaya Communication Manager 4

5 Ringback during coverage interval The hunt group form now contains a field Provide Ringback, available if the value of the field Message Center is 'qsig-mwi'. If you set Provide Ringback to Yes, a call covering to the message center provides ringback to the caller during the coverage interval. More options for changing display messages You can now change user-defined static display messages not only via the command 'change display-messages', but also by editing the files /etc/opt/defty/i18n/avaya_user-defined.txt and /etc/opt/defty/i18n/custom_user-defined.txt. Display for bridged no-ring calls The system-parameters features form now provides a new field, Display Information With Bridged No Ring Call. The default value for this field is No. If you set this field to Yes, the caller's name and number appear on the display of a telephone receiving a bridged no-ring call. MLPP privileges at any endpoint You can now activate the MLPP privileges specified on the system-parameters mlpp form at any endpoint, by entering a special code. To administer this code, set the field Limited Line Load Contol Origination on the system-parameters mlpp form to Yes, and then set the field Authorization Access Code on the MLPP Features page of the feature-access-codes form to the desired code. Prevent MLPP pre-emption of emergency calls You can now prevent emergency calls from being pre-empted via MLPP. To do so, set the Pre-empt Emergency Call field on the system-parameter mlpp form to No. More System-Wide Message Retrieval extensions The number of extensions on the system-parameters features form which can have the System-Wide Message Retrieval capability on an S8710, S8700, S8500, or S8300 Media Server has increased from 10 endpoints to 30 endpoints. Increased packet size supported On the it-codec-set form, Communication Manager now supports packets of up to 120 milliseconds for voice and modem-relay calls using codec G.729, G K, or G K. Late-breaking features and enhancements of Avaya Communication Manager 5

6 Simplified bri-trunk-board form The Time Fill and Invert Bits columns on the bri-trunk-board form have been removed. Administrable analog bearer frequency for IP encoding The signaling group form now provides a new field, DCP/Analog Bearer Capability, when the Group Type is H.323. The default value of this field is '3.1kHz', but you can also set it to 'speech'. If you set it to 'speech', the bearer channel is available for IP speech encoding to networks which do not support 3.1kHz encoding. Administrable Periodic Registration Timer The system-parameters ip-options form now provides the field Periodic Registration Timer (PRT), where you can administer the number of minutes to any value from 1 to 60 minutes (default: 20). This governs the interval between instances of re-registering endpoints which are unregistered due to moving to another telephone, as when Softphone has controlled the extension. Disable active logins In the new field Days To Disable After Inactivity on the login form, you can specify the number of days of inactivity (1-180) before the login is automatically disabled. The default value is a blank, which means that the disabling feature is turned off for this login. Remove assigned DID In PMS (Property Management System), you can now remove the DID number assigned to a room via a VIP message, without going through the checkout process. List IP addresses for IP interface circuit packs The command 'list ip-interface' now provide the IP address associated with each IP interface circuit pack. Button pushes in command list trace station The command 'list trace station' now provides information on button pushes at the traced station. Late-breaking features and enhancements of Avaya Communication Manager 6

7 Shorter timeout for command list trace ras The command 'list trace ras' from OSSI times out if it does not complete in 2 minutes, rather than 15 minutes. Improved voice mail coverage at WAN failure When a WAN (Wide Area Network) failure occurs and an LSP (Local Spare Processor) takes over, Communication Manager now includes called-party information in voice mail. Multiple SNMP trap destinations The bash command 'almsnmpconf' now supports multiple SNMP trap destinations. Alarms for MG-ICC Entries in the alarm log now distinguish between MG-ICC and other ICC. backups no longer supported The option for performing server backups on an S8X00 Media Server is no longer supported. Serial number for license validation The list configuration license form now displays the serial number for validating the server license. Enhanced SAMP update command The command 'sampupdate' now handles several installation and update scenarios which previously required manual handling. More bridged appearances Communication Manager now supports up to 1,250 bridged appearances rather than only 250. Late-breaking features and enhancements of Avaya Communication Manager 7

8 More TLS links Communication Manager now supports 32 TLS (Transport Layer Security) links. This supports failover for CCS (Converged Communication Server) even if it is necessary more than once in a 15-minute interval. Ringback during coverage interval The hunt group form now contains a field Provide Ringback, available if the value of the field Message Center is 'qsig-mwi'. If you set Provide Ringback to Yes, a call covering to the message center provides ringback to the caller during the coverage interval. Drop from bridge now an ASAI event When a bridged party on a call drops, but the call remains active, ASAI now sends the drop event to the adjunct. Increased packet size supported On the it-codec-set form, Communication Manager now supports packets of up to 120 milliseconds for voice and modem-relay calls using codec G.729, G K, or G K. Disable inactive logins In the new field Days To Disable After Inactivity on the login form, you can specify the number of days of inactivity (1-180) before the login is automatically disabled. The default value is a blank, which means that the disabling feature is turned off for this login. More options for changing display messages You can now change user-defined static display messages not only via the command 'change display-messages', but also by editing the files /etc/opt/defty/i18n/avaya_user-defined.txt and /etc/opt/defty/i18n/custom_user-defined.txt. Remove assigned DID In PMS (Property Management System), you can now remove the DID number assigned to a room via a VIP message, without going through the checkout process. Late-breaking features and enhancements of Avaya Communication Manager 8

9 User-defined phone message files The Communication Manager Phone Message File web page (formerly the Unicode Message File web page) now shows user-defined files currently installed or available for installation. More System-Wide Message Retrieval extensions The number of extensions on the system-parameters features form which can have the System-Wide Message Retrieval capability on an S8710, S8700, S8500, or S8300 Media Server has increased from 10 endpoints to 30 endpoints. Late-breaking features and enhancements of Avaya Communication Manager 9

10 In Release of Avaya Communication Manager Avaya Communication Manager, Release 3.0.1, includes the following late-breaking features and enhancements. Connection-preserving upgrades When upgrading an S8700-series Media Server from 3.0 to a later release, you can preserve many connections through the course of the upgrade. For more detailed information, see the Documentation Updates in the Release Notes for S8700-series Media Servers. Security of IP telephone registration/h.323 signaling channel The Security of IP Telephone Registration/H.323 Signaling Channel feature provides a secure mechanism for an H.323 IP endpoint and a Communication Manager gatekeeper to mutually authenticate themselves. This feature also authenticates the contents of the messages that the H.323 endpoint and a Communication Manager gatekeeper exchange during IP registration, admission, and status (RAS). This authentication is based on the simple 3-digit to 8-digit PIN that is administered for each extension. For more detailed information, see the Documentation Updates in the Release Notes for for any media server. Information on IGAR calls over IGCs The output of the command 'display internal-data s-tab' now includes information about IGAR (Inter-Gateway Alternate Routing) calls using "dumbbell" (shared connection) topology over IGCs (InterGateway Connections). An IGAR call can use up to 120 IGCs. A new field, 'igccount', displays the total quantity of dumbbell IGCs used by an IGAR call. Dumbbell information for those IGCs appears on additional pages of the output. The information listed for each PSTN IGC includes: Fabric Type (PSTN) Master Trunk Port ID Slave Trunk Port ID The information listed for each IP IGC includes: Fabric Type (IP) Master Ephemeral IP Address (on a port network or gateway) Master Ephemeral Port Slave Ephemeral IP Address (on a port network or gateway) Slave Ephemeral Port Late-breaking features and enhancements of Avaya Communication Manager 10

11 Administer rerouting and path replacement by trunk group You can now administer individual QSIG trunk groups not to use rerouting and path replacement, while leaving these capabilities active for other trunk groups. The trunk-group form now provides a new page containing two new fields for this purpose: Diversion By Reroute and Path Replacement. The default value is Yes for both fields. If you set the field Diversion By Reroute to No, call diversion uses forward switching rather than rerouting. If you set the field Path Replacement to No, the fields Path Replacement With Retention and Path Replacement Method are no longer visible, and the trunk group does not use path replacement. These fields are visible only if the fields Basic Supplementary Services and Supplementary Services With Reroute on the system-parameters customer-options form are set to Yes, and the field Supplementary Service Protocol on the trunk-group form is set to 'b'. Increased quantity of NCA TSCs and FTSCs In an S87x0 Media Server or S8500 Media server configuration, you can now have up to 999 NCA TSCs system-wide, and up to 999 NCA TSCs per signalling group. You can also have up to 250 FTSCs. Enhanced password security When you administer a new login, that login now requires a new password the first time it is used. Administrable timeout for inactive SAT sessions You can now administer the idle time permitted before a SAT session shuts itself down, via the Command Time-out field on the system-parameters maintenance form. You can set this field to any value from 10 to 360 minutes. The default value is 120 minutes. More BRI Trunk circuit packs An S8700, S8710, S8500, or S8300 Media Server running Communication Manager can now have up to 250 TN2185 (BRI Trunk) circuit packs. Late-breaking features and enhancements of Avaya Communication Manager 11

12 Administrable size for Receive Buffer TCP Window The ip-interface form now includes the field Receive Buffer TCP Window Size, whose value you can set to any value from 512 to 8320 (the default). This value is the number of bytes allotted for the buffer receiving TCP data for a TN799 (CLAN) circuit pack. Notification about 802.1q changes If you change the settings for 802.1q on the ip-network-region form, a message now notifies you that the changes will not take effect until the server restarts. Site data warning when adding station to TTI port If you add a station to a TTI port which already has site data, you now receive a warning message informing you that this action affects the site data. Parameterized data for NSF The isdn network-facilities form now provides a new column, administrable for user-entered NSF (Network-Specific Facility) names. The value in this column indicates whether the NSF handles parameterized data. The default value is No, but you can change it to Yes. When this value is set to Yes for 'outwats-bnd' or any user-administered NSF name, you can see the Parm column on the route-pattern form. The value in this column provides information for handling the parameterized data. For instance, if the NSF is SCOCS, it defines the class of service requested for the parameterized data. It is blank by default, but you can give it any numeric value up to 5 digits. More Leave Word Calling messages Communication Manager can now handle up to 12,000 Leave Word Calling (LWC) messages. Additional information on TN2602 circuit packs The system-parameters customer-options form and the display capacity form now provide separate fields for Maximum TN2602 Boards with 80 VoIP Channels and Maximum TN2602 Boards with 320 VoIP Channels. Prepend '+' to calling number The SIP trunk group form now provides the field Prepend '+' To Calling Number. The default setting is No. If you set it to Yes, the character + is added at the beginning of the calling number for that trunk group. Late-breaking features and enhancements of Avaya Communication Manager 12

13 Alarm for missed sanity test of SNI If a TN573 (Switch Node Interface, or SNI) circuit pack misses one of its regular sanity tests, Communication Manager now raises a Warning alarm to notify you that the test did not take place. This Warning is more likely to occur under heavy outbound traffic conditions. Improved voice mail coverage at WAN failure When a WAN (Wide Area Network) failure occurs and an LSP (Local Spare Processor) takes over, Communication Manager now includes called-party information in voice mail. Late-breaking features and enhancements of Avaya Communication Manager 13