Avaya Communication Manager, Release 1.3 Resolutions for the S8300 Media Server Maintenance and debugging

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1 Avaya, Release 1.3 ID Keywords Symptom To resolve this, use: Until then: s Translations,, File Transfer If the primary server is on Release 1.2, and the LSP is on Release 1.3, the LSP does not accept translations from the primary server. Patch (requires Release 1.3 of Avaya ) or later for the LSP; patch (requires Release 1.2 of Avaya ) or later for the primary server Upgrade the primary server to use the same release as the LSP s Measurements, The output of the command 'list measurements lightly-used-trunk' is sorted by trunk group member rather than trunk group. Patch (requires Release 1.3 of Avaya ) or later Request a software patch from your Technical Service Organization s Logins, Security After applying a patch or upgrading Avaya, the login for the SNMP agent does not come back automatically s IP Trunk The IP trunk count may be incorrect, causing the system to go into license error mode s Initialization, Measurements After a reset system 1, the command 'list measurements clan ethernet <xxxx>' command responds with CLAN port data not available s When MST contains garbled data, the command 'change mst' returns the message: Error Encountered Cannot Complete Request, rather than explaining: Data inconsistency found - use 'change mst default' to reset parameters s Messaging, File Transfer A CHIA restore reports that it is finished before completion s Messaging, File Transfer A CHIA backup reports that it is finished before completion, or may fail to report that it is finished until some time after completion s The commands 'status station', 'status data-module', and 'status trunk' may occasionally fail to complete s License It is possible to load a license with an incorrect serial number if Avaya is not running at the time of the license load.. Now Avaya must be running before a license can be loaded s Modem When someone is logged in via the modem, no one can use the command 'testinads' or 'testmodem', because the modem is busy. Schedule the command to run later via the Linux shell, using the command 'at'. For instance: at now + 3 minutes at> testinads at> ^d s Logins, SAT When a new login is created on the SAT, the new login sometimes is not completely added and does not always work in all circumstances. Monday, 18 August 2003 Avaya, Release 1.3 Page 1 of 6

2 025117s IP Solutions, Registration, IP Solutions, Registration, Denial events are not logged while sending a Registration ReJect if the registration is rejected for any of the following reasons: 1. Failure in encoding a NonStandardData message 2. LSP disabled during receipt of Keep Alive request 3. Invalid Vendor ID received 4. LSP object uninitialized 5. NonStandardData message from LSP contains invalid OID 6. Failure in decoding a NonStandardData message from LSP 7. Receipt of an unexpected NonStandardData message from LSP s Remote Office The group heading is System-Wide Registration Counts, rather than Concurrent Registration Counts, on page 8 of 10 on the display capacity form s Logins, Upgrades After an upgrade or a reboot, the Avaya Sub Agent password does not work. Reset the password. The existing password still works for this purpose s Diagnostics The command 'test hardware-group carrier' results in a Please Wait message that does not go away s Logins, Login information may get out of synchronization between an S8700 primary controller and an S8300 LSP. This results in a situation where you cannot log into the LSP. Patch (requires Release 1.2 of Avaya ) or later s File Transfer, Messaging There is no visible feedback showing the progress of a CHIA backup.. To watch the progress of a backup, click Backup Status on the left, then the current backup, and then Check Status (but clicking Refresh currently cuts you off from any further information about the current backup, though the backup itself continues normally) s Alarms,, Translations Saving translations from the primary server to an LSP generates two minor alarms, which get called out to INADS, rather than warnings, which do not s File Transfer, Security The first time you try to back up to a local PCMCIA card using encryption, it does not work. All subsequent attempts are successful s The Media Gateway, Cabinet, Port Network, Board Number, Port, and Extension fields under the Equipment Type title in the command 'display software' accept a value even though the value is not usable; only the Category field should accept a value. Do not put a value in the Media Gateway, Cabinet, Port Network, Board Number, Port, or Extension field. Monday, 18 August 2003 Avaya, Release 1.3 Page 2 of 6

3 024806s Circuit Packs Invoking the command 'get ethernetoptions #####' before the C-LAN (TN799DP) board is completely initialized gets the message "Error Encountered Cannot Complete Request" rather than the clearer information "Unable to allocate the necessary system resources; please try later." Wait and try the command again after the board has had time to initialize s Maintenance, When the far end of a tie trunk is busied out, the near end of the trunk goes into 'inservice/active', and after about 6 minutes, the state changes to 'ETN BUSY'. All this is correct, but when the far end is released, the near end changes to 'inservice/active' instead of in-service/idle'. Establish a new call from the far end to this switch. This brings the trunks into the correct state s Alarms Failed backups get no alarms. To check that a backup has completed successfully, go to the View System Logs Web page, click Linux Syslog, and then click View Log s The command list trace ras ip-address <ip address> issued on the LSP returns Unknown rather than rcv RCF and rcv RRJ as each message is received s File Transfer, Messaging The Web page times out before it gets done restoring a system with a large CHIA database, leaving it unclear whether the restore was successful or failed or is still in progress.. To watch the progress of a restore, click Restore Status on the left, then the current restore, and then Check Status (but clicking Refresh currently cuts you off from any further information about the current restore, though the restore itself continues normally) s License When Avaya enters "no license" or "license error" mode, it creates an entry for the "message of the day", displayed each time a user logs into Linux. When the license problem is corrected, the software does not update the message of the day entry, causing the user to see a license warning message even after the problem is corrected. On the Web page, see the correct status under View License Status s Logins During a manual ADAP login via the external USB modem, extraneous data appears after the prompt 'Term=[Linux]?'. (This does not prevent login; it only looks odd.) Continue to log in s SAT When a SAT session disconnects abnormally, it may not terminate properly. If this happens repeatedly, all SAT accesses may be used up.. Now such a SAT session automatically terminates after about 40 minutes s There is no IMT/MST capability to trace messages to or from the GIP process s The MST trace does not show MG Service Change Requests.. Monday, 18 August 2003 Avaya, Release 1.3 Page 3 of 6

4 024439s Administration, ATM, ISDN, QSIG, Maintenance With QSIG administered, ATM signaling groups may go out of service when periodic maintenance runs. Disable test s Tracer MST messages were not logged to log files.. Now, MST messages are logged to log files if MST is enabled and 'MSTprlog' is present in /etc/ecs.conf for Linux systems and HKEY_LOCAL_MACHINE/SOF TWARE/Lucent/Definity/ for NT systems s Modem USB modem stops responding, either when the server is going down for a reboot, or during or after an incoming call.. A hung modem now recovers via periodic maintenance, error analysis testing, or on-demand request using the command 'testmodem -t reset_usb'. Physically disconnect and reconnect the modem s Logins, Security Disabling the craft and inads logins via the SAT (as, disable login craft) does not completely disable access by these logins s An LSP inherits the errors from the primary controller when it receives the translations from that server, rather than clearing the error log after translations are read in, and may thus report obsolete or irrelevant errors s IP Trunk When an IP trunk call is shuffled, denial event 2308 is logged even if shuffling was successful s ASAI, If the switch drops ASAI messages sent over a co-resident DLG CTI link, no hardware error is logged and MST incorrectly shows those messages as properly sent s File Transfer You cannot restore a backup when that backup has been stored on a Windowsbased ftp server. Load (Release s, It is not possible to specify a media module port in the ISDN, BRI, and Vector Port fields on the MST form. G700, Media Module Load (Release s Announcement s, Measurements The command 'list measurements announcements integ-all' always displays a value of zero in the field Max Callers on Board in Period. Patch (requires Release 1.2 of Avaya ) or later s Announcement s, Circuit Packs After board insertion for a TN750C integrated announcement board, the command list integrated-annc-boards may not show the correct data. Load (Release s ISDN, PRI, System Resets A problematic ISDN-PRI call causes the system to reset, rather than merely dropping the problem call. Monday, 18 August 2003 Avaya, Release 1.3 Page 4 of 6

5 022169s ISDN, QSIG If MWI ( Waiting Indicator) lamps are not working for QSIG voice mail, manual repair requires service interruption rather than being possible remotely, without service interruption, via SAT. Load (Release s G700, Alarms An alarm LED remains on, indicating a problem with the G700 even though no problem condition exists. If the LED remains on even after you verify that no alarms are present, check that the LED panel board is correctly seated s Terminal Support When you press the cancel key to cancel a remote trace route through an endpoint, the cancel message is not sent to the endpoint. Wait for the remote trace route to finish h G700 The command 'show voip vx' does not always show the correct number of Total Channels under VoIP Engine Parameters.. The number of Total Channels no longer appears under VoIP Engine Parameters h G700, File Transfer If an Embedded Web image has been downloaded to the P330 in the G700 media gateway, the version in bank A (where that image resides) appears as To see the version number of the Embedded Web image, use the 'dir' command. Look at the version number for the EW_Archive h G700, Multi- Frequency (MF) Signalling, MF signalling does not work on trunks connected to a G700 media gateway, causing calls to drop in the first 2 or 3 seconds. ) h BRI, sequencing errors may lead to BRI performance degradation, such as delays in getting dialtone, or call setup failure. ) h BRI sequencing errors may cause loss of connectivity in the BRI module. ) s Administered Connections The SAT command 'status administeredconnection all' receives the response: "all" identifier invalid. Issue the command for each connection separately h G700, Multi- Frequency (MF) Signalling, MF signalling does not work on trunks connected to a G700 media gateway, causing calls to drop in the first 2 or 3 seconds. ) s The command 'statapp' shows too many processes on the 'DEFINITY' or 'MultiVantage' line of the output s SAT At the Terminal Type prompt for SAT, if you do not use upper case to enter VT220, you see the message Invalid Terminal Type s FTP access to the S8300 media server by the "anonymous" login is enabled by default.. Now, this access is disabled by default. To use it, enable it via the S8300 web interface s Links Commands of the form 'list cti-link <x> count <y>' do not execute properly; only ctilink "x" is listed, rather than x plus up to y links following it. Monday, 18 August 2003 Avaya, Release 1.3 Page 5 of 6

6 015059s G700, Maintenance The in-use (yellow) LED on the G700 media gateway is inoperative s Due to the absence of a Log MST option on the change mst form, it is not possible to administer MST logging s IP Solutions, Remote Office, Maintenance When the C-LAN circuit pack associated with IP signalling groups is disabled, the signalling groups themselves remain in service. Thus, for instance, IP trunk groups may report link status inaccurately, causing delays in associated services such as Remote Office alarming or putting links back into service. Monday, 18 August 2003 Avaya, Release 1.3 Page 6 of 6