Blue Coat ProxySG Maintenance and Upgrade Guide. ProxySG 900 Series B E T A D R A. Document Number: Rev B.2

Transcription

1 Blue Coat ProxySG Maintenance and Upgrade Guide ProxySG 900 Series B E T A D R A Document Number: Rev B.2

2 Disclaimer THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WARRANTIES OF MERCHANT- ABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL BLUE COAT OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTER- RUPTION, OR LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS DOCUMENT, OR THE PRODUCTS DESCRIBED HEREIN, EVEN IF BLUE COAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Blue Coat and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within this document, or assume liability for any incidental, indirect, special or consequential damages in connection with the furnishing, performance, or use of this document. Blue Coat may make changes to this document, or to the products described herein, at any time without notice. Blue Coat makes no commitment to update this document. Copyrights / Trademarks / Patents 2015 Blue Coat Systems, Inc. All rights reserved. BLUE COAT, PROXYSG, PACKETSHAPER, CACHEFLOW, INTELLIGENCECENTER, CACHEOS, CACHEPULSE, CROSSBEAM, K9, DRTR, MACH5, PACKETWISE, POLICYCENTER, PROXYAV, PROXYCLIENT, SGOS, WEBPULSE, SOLERA NETWORKS, DEEPSEE, DS APPLIANCE, SEE EVERYTHING. KNOW EVERYTHING., SECURITY EMPOWERS BUSINESS, BLUETOUCH, the Blue Coat shield, K9, and Solera Networks logos and other Blue Coat logos are registered trademarks or trademarks of Blue Coat Systems, Inc. or its affiliates in the U.S. and certain other countries. This list may not be complete, and the absence of a trademark from this list does not mean it is not a trademark of Blue Coat or that Blue Coat has stopped using the trademark. All other trademarks mentioned in this document owned by third parties are the property of their respective owners. This document is for informational purposes only. BLUE COAT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. BLUE COAT PRODUCTS, TECHNICAL SERVICES, AND ANY OTHER TECHNICAL DATA REFERENCED IN THIS DOCUMENT ARE SUBJECT TO U.S. EXPORT CONTROL AND SANCTIONS LAWS, REGULATIONS AND REQUIREMENTS, AND MAY BE SUBJECT TO EXPORT OR IMPORT REGULATIONS IN OTHER COUNTRIES. YOU AGREE TO COMPLY STRICTLY WITH THESE LAWS, REGULATIONS AND REQUIREMENTS, AND ACKNOWLEDGE THAT YOU HAVE THE RESPONSIBILITY TO OBTAIN ANY LICENSES, PERMITS OR OTHER APPROVALS THAT MAY BE REQUIRED IN ORDER TO EXPORT, RE-EXPORT, TRANSFER IN COUNTRY OR IMPORT AFTER DELIVERY TO YOU. Americas: Rest of the World: Blue Coat Systems, Inc. Blue Coat Systems International SARL 420 N. Mary Ave. 3a Route des Arsenaux Sunnyvale, CA Fribourg, Switzerland Revision History February, Rev A.0 June, Rev A.1 August, Rev A.2, A.3 May, Rev B.0 August, Rev B.1 July, Rev B.2

3 Table of Contents About This Guide Safety Warnings and Cautions... 8 Power and Electrical Warnings...8 System Access Warnings...9 Electrostatic Discharge (ESD) Warning...10 ProxySG 900 Appliance Listing...11 Upgrade Kit Listing...12 Upgrade Kit Installation Tasks...15 ProxySG 900 Series System Diagrams...26 ProxySG 900 LCD Display and LEDs...27 Fan Assembly Pre-Installation Checklist...29 Replacing the Fan Assembly...30 Verifying Fan Installation...33 Hard Disk Drive Pre-Installation Checklist...35 ProxySG 900 Upgrade Kit...36 Preparing the Appliance for HDD replacement...37 Take the Faulty Hard Disk Offline...37 Verify Drive Synchronization...37 Removing a Hard Disk Drive (HDD) Assembly...38 Installing a Hard Disk Drive (HDD) Assembly...40 Verifying HDD Installation...41 Using the Management Console to Verify Disk Drive Installation...41 Using the CLI to Verify Disk Drive Installation...42 ProxySG 900 Series Maintenance & Upgrade Guide 3

4 Power Supply Unit Pre-Installation Checklist...43 Identifying a Faulty Power Supply Unit (ProxySG only)...44 Replacing the Power Supply Unit...45 Verifying Power Supply Installation...46 Memory Module Pre-Installation Checklist...47 Supported Memory Configurations...48 Memory Upgrade Information...48 Replacing the Memory Modules...50 Verifying Memory Installation...55 Processor (CPU) Pre-Installation Checklist...57 Replacing the Processor (CPU)...58 Verifying CPU Installation...66 LAN Option Card Pre-Installation Checklist...67 Option Card Listing...68 Replacing the 10G 2-port Option Card Bracket...69 Installing an option card...71 Installing a Long Option Card...73 Installing a Short Option Card...76 Verifying Option Card Installation...79 Setting the Pass-Though Card Bridging Mode (Optional)...80 BIOS Battery Pre-Installation Checklist...81 Replacing the BIOS Battery...82 Finalize the BIOS Battery Installation...85 Slide Rail Kit Pre-Installation Checklist ProxySG 900 Series Maintenance & Upgrade Guide

5 Blue Coat Appliance Mounting Options...88 Installation Tasks...89 Choose a Rack Mounting Option...90 Prepare the Equipment Rack...91 Prepare the Appliance...92 Slide Rail Disassembly Post Rail Installation Post Mid Mount Rail Assembly Post Front Mount Rail Assembly...98 Install the Appliance into the Equipment Rack Verify the Slide Rail Installation Appendix A ProxySG 900 Series Maintenance & Upgrade Guide 5

6 6 ProxySG 900 Series Maintenance & Upgrade Guide

7 About This Guide About This Guide The ProxySG 900 Series Maintenance & Upgrade Guide describes how to install fieldserviceable components and appliance upgrade kits for the ProxySG 900 Series appliance. Important: Review the Safety Warnings and Cautions on page 8 before servicing your appliance. Online Documentation To download the latest version of this guide and other hardware documents, visit: ProxySG 900 Series Maintenance & Upgrade Guide 7

8 About This Guide Safety Warnings and Cautions! Caution: This product is designed to work with power systems having a grounded neutral. To reduce the risk of electric shock, do not plug this product into any other type of power system. Contact a qualified electrician if you are not sure what type of power is supplied to your building. Power and Electrical Warnings CAUTION The power button, indicated by the stand-by power marking, DOES NOT completely turn off the system AC power. 5V standby power is active whenever the system is plugged in. To remove power from system, you must unplug the AC power cord from the wall outlet. If your system uses more than one AC power cord, make sure all AC power cords are unplugged before you open the chassis, or add or remove any non hot-plug components. The power supply in this product contains no user-serviceable parts. Do not open the power supply. Hazardous voltage, current, and energy levels are present inside the power supply. Return to manufacturer for servicing. To avoid risk of electric shock, turn off the appliance and disconnect the power cord, telecommunications systems, networks, and modems attached to the appliance before opening it. The power cord set included with the appliance meets the requirements for use in the country of purchase. Use the power cord that shipped with the appliance. If this appliance is to be used in another country, purchase an AC power cord set that is approved for use in that country (18 AWG recommended). The power cord must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product. In addition, the cross-sectional area of the wires must be a minimum of 1.00mmð or 18AWG or 18AWG, and the length of the cords must be between 1.8m (6 feet) and 3.6m (12 feet). 8 ProxySG 900 Series Maintenance & Upgrade Guide

9 About This Guide System Access Warnings CAUTION To avoid personal injury or property damage, the following safety instructions apply whenever accessing the inside of the product: Turn off all peripheral devices connected to this product. Turn off the system by pressing the power button to off. Disconnect the AC power by unplugging all AC power cords from the system or wall outlet. Disconnect all cables and telecommunication lines that are connected to the system. Retain all screws or other fasteners when removing access cover(s). Upon completion of accessing inside the product, refasten access cover with original screws or fasteners. Do not access the inside of the power supply. There are no serviceable parts in the power supply. Return to manufacturer for servicing. Power down the server and disconnect all power cords before adding or replacing any non hot-plug component. When replacing a hot-plug power supply, unplug the power cord to the power supply being replaced before removing the power supply from the server. CAUTION If the server has been running, any installed processor(s) and heat sink(s) may be hot. Unless you are adding or removing a hot-plug component, allow the system to cool before opening the covers. To avoid the possibility of coming into contact with hot component(s) during a hot-plug installation, be careful when removing or installing the hot-plug component(s). CAUTION To avoid injury do not contact moving fan blades. If your system is supplied with a guard over the fan, do not operate the system without the fan guard in place. Cooling and Airflow Warning Carefully route cables as directed to minimize airflow blockage and cooling problems. For proper cooling and airflow, operate the system only with the chassis covers installed. Operating the system without the covers in place can damage system parts. To install the covers: 1. Check first to make sure you have not left loose tools or parts inside the system. 2. Check that cables, add-in boards, and other components are properly installed. 3. Attach the covers to the chassis according to the product instructions. ProxySG 900 Series Maintenance & Upgrade Guide 9

10 About This Guide Electrostatic Discharge (ESD) Warning CAUTION ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground -- any unpainted metal surface -- on your server when handling parts. Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrapper or from the server, place the board component side up on a grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not slide board over any surface. 10 ProxySG 900 Series Maintenance & Upgrade Guide

11 About This Guide ProxySG 900 Appliance Listing The table below shows the current ProxySG 900 series appliances and it s basic hardware configurations. Upgrade kits contain the requisite components to convert a model of the SG900 to higher specification model. Specifications and configurations are subject to change without notice. For current and complete specifications, see (Full Proxy Edition, also known as Proxy Edition) or (Acceleration Edition, also known as MACH5). Specification SG SG900-10B SG SG System Disk drives 2 x 500 GB SAS 2 x 1TB SAS 2 x 1TB SAS 3 x 1TB SAS RAM 6 GB DDR3 [4 GB (2 x 2 GB), 2 GB (2 x 1 GB)] 8 GB DDR3 (4 x 2 GB) 8 GB DDR3 (4 x 2 GB) 12 GB DDR3 [8 GB (2 x 4GB), 4 GB (2 x 2 GB)] CPU Intel Dual Core Celeron Intel Dual Core Celeron Intel Dual Core Celeron Intel Dual Core i3-540 Specification SG SG System Disk drives RAM 4 x 1 TB SAS 16 GB DDR3 (4 x 4 GB) 4 x 2TB SAS 32GB DDR3 (4 x 8 GB) CPU Intel Quad Core x3450 Intel Quad Core x3450 ProxySG 900 Series Maintenance & Upgrade Guide 11

12 About This Guide Upgrade Kit Listing Upgrade kits may contain additional hard disks, new DIMM set (memory), processor upgrade, and new license keys. The table below lists the available upgrade kits and their contents. Verify that your upgrade kit matches the kit contents list and select the link to the upgrade procedure in the rightmost column to proceed. Part Description Kit Contents Link to Upgrade UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (4) 2GB DDR3-PC modules (2) 1 TB, SAS HDDs w/carriers (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page 15. UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) I3-540 CPU (1) Replacement heatsink (2) 4GB DDR3-PC modules (2) 2GB DDR3-PC modules (3) 1 TB, SAS HDDs w/carriers (1) Power supply unit (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page 16. UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) X3450 CPU (1) Replacement heatsink (4) 8GB DDR3-PC modules (4) 2TB, SAS HDDs w/carriers (1) Power supply unit (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page ProxySG 900 Series Maintenance & Upgrade Guide

13 About This Guide Part Description Kit Contents Link to Upgrade UPG-KIT- SG900-10B to -30 -M5. UPG-KIT- SG900-10B to -30 -PR. Upgrades the SG900-10B to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) I3-540 CPU (1) Replacement heatsink (2) 4GB DDR3-PC modules (2) 2GB DDR3-PC modules (1) 1 TB, SAS HDDs w/carriers (1) Power supply unit (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG900-10B to a SG on page 18. UPG-KIT- SG900-10B to -55 -M5. UPG-KIT- SG900-10B to -55 -PR. Upgrades the SG900-10B to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) X3450 CPU (1) Replacement heatsink (4) 8GB DDR3-PC modules (4) 2TB, SAS HDDs w/carriers (1) Power supply unit (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG900-10B to a SG on page 19. UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) I3-540 CPU (1) Replacement heatsink (2) 4GB DDR3-PC modules (2) 2GB DDR3-PC modules (1) 1 TB, SAS HDD w/carriers (1) Power supply unit (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page 20. UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) X3450 CPU (1) Replacement heatsink (4) 4GB DDR3-PC modules (2) 1 TB, SAS HDDs w/carriers (1) Power supply unit (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page 21. ProxySG 900 Series Maintenance & Upgrade Guide 13

14 About This Guide Part Description Kit Contents Link to Upgrade UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) X3450 CPU (1) Replacement heatsink (4) 8GB DDR3-PC modules (4) 2TB, SAS HDDs w/carriers (1) Power supply unit (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page 22. UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) X3450 CPU (1) Replacement heatsink (4) 4GB DDR3-PC modules (1) 1 TB, SAS HDDs w/carriers (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page 23. UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (1) X3450 CPU (1) Replacement heatsink (4) 8GB DDR3-PC modules (4) 2TB, SAS HDDs w/carriers (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page 24. UPG-KIT- SG to M5. UPG-KIT- SG to PR. Upgrades the SG to the SG model. Both upgrades are available in the MACH5 and Proxy Edition configurations. (4) 8GB DDR3-PC modules (4) 2TB, SAS HDDs w/carriers (1) ESD Wriststrap (1) Information flyer See, Upgrading from the SG to a SG on page ProxySG 900 Series Maintenance & Upgrade Guide

15 About This Guide Upgrade Kit Installation Tasks To install an upgrade kit for the ProxySG 900 Series appliance, follow the numbered tasks listed in the table below for your upgrade kit. Please note, a qualified technician must perform the following tasks in order to reduce the risk of damage to your appliance. To upgrade your appliance, select your upgrade kit from the table below and follow the tasks in the numbered order. Note: Please review Safety Warnings and Cautions on page 8 before servicing or upgrading your appliance. Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Archive the configuration and keyring that are running on the old appliance and record your network configuration settings. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for instructions. 2 Replace existing HDDs. See, Hard Disk Drive on page Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 4 Replace existing memory modules. See, Memory Module on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 6 Restore the archived keyring and configuration onto the upgraded appliance. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for additional instructions. 7 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. ProxySG 900 Series Maintenance & Upgrade Guide 15

16 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Archive the configuration and keyring that are running on the old appliance and record your network configuration settings. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for instructions. 2 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 3 Install a second power supply unit. See, Power Supply Unit on page Replace all existing HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 8 Restore the archived keyring and configuration onto the upgraded appliance. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for additional instructions. 9 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. 16 ProxySG 900 Series Maintenance & Upgrade Guide

17 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Archive the configuration and keyring that are running on the old appliance and record your network configuration settings. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for instructions. 2 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 3 Install a second power supply unit. See, Power Supply Unit on page Replace all existing HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 8 Restore the archived keyring and configuration onto the upgraded appliance. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for additional instructions. 9 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. ProxySG 900 Series Maintenance & Upgrade Guide 17

18 About This Guide Upgrading from the SG900-10B to a SG Follow the listed steps to upgrade the SG900-10B to a SG Upgrade Steps Description 1 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 2 Install a second power supply unit. See, Power Supply Unit on page Add additional HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 7 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. 18 ProxySG 900 Series Maintenance & Upgrade Guide

19 About This Guide Upgrading from the SG900-10B to a SG Follow the listed steps to upgrade the SG900-10B to a SG Upgrade Steps Description 1 Archive the configuration and keyring that are running on the old appliance and record your network configuration settings. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for instructions. 2 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 3 Install a second power supply unit. See, Power Supply Unit on page Replace all existing HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 8 Restore the archived keyring and configuration onto the upgraded appliance. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for additional instructions. 9 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. ProxySG 900 Series Maintenance & Upgrade Guide 19

20 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 2 Install a second power supply unit. See, Power Supply Unit on page Add additional HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 7 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. 20 ProxySG 900 Series Maintenance & Upgrade Guide

21 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 2 Install a second power supply unit. See, Power Supply Unit on page Add additional HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 7 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. ProxySG 900 Series Maintenance & Upgrade Guide 21

22 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Archive the configuration and keyring that are running on the old appliance and record your network configuration settings. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for instructions. 2 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 3 Install a second power supply unit. See, Power Supply Unit on page Replace all existing HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 8 Restore the archived keyring and configuration onto the upgraded appliance. See Chapter 5: Backing Up the Configuration of the SGOS Admininstration Guide for additional instructions. 9 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. 22 ProxySG 900 Series Maintenance & Upgrade Guide

23 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 2 Add additional HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 6 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. ProxySG 900 Series Maintenance & Upgrade Guide 23

24 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Upgrade to a qualified SGOS or later release. For the minimum supported release, see: See the SGOS 6.2.x Upgrade/Downgrade Guide for instructions on upgrading SGOS. 2 Archive the configuration and keyring that are running on the appliance and record your network configuration settings. See Chapter 5: Backing Up the Configuration of the SGOS Administration Guide for additional instructions. 3 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 4 Replace all existing HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Replace the existing CPU and heatsink unit. See, Processor (CPU) on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 8 Restore the archived keyring and configuration onto the upgraded appliance. See Chapter 5: Backing Up the Configuration of the SGOS Administration Guide for detailed information on this procedure. 9 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. 24 ProxySG 900 Series Maintenance & Upgrade Guide

25 About This Guide Upgrading from the SG to a SG Follow the listed steps to upgrade the SG to a SG Upgrade Steps Description 1 Upgrade to a qualified SGOS or later release. For the minimum supported release, see: See the SGOS 6.2.x Upgrade/Downgrade Guide for instructions on upgrading SGOS. 2 Archive the configuration and keyring that are running on the appliance and record your network configuration settings. See Chapter 5: Backing Up the Configuration of the SGOS Administration Guide for additional instructions. 3 Power down the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 4 Replace all existing HDDs. See, Hard Disk Drive on page Replace existing memory modules. See, Memory Module on page Power on the appliance. See the ProxySG 900 Series Quick Start Guide for additional information. 7 Restore the archived keyring and configuration onto the upgraded appliance. See Chapter 5: Backing Up the Configuration of the SGOS Administration Guide for detailed information on this procedure. 8 Install new license keys. See Chapter 3: Licensing of the SGOS Admininstration Guide for additional instructions. ProxySG 900 Series Maintenance & Upgrade Guide 25

26 About This Guide ProxySG 900 Series System Diagrams The following illustration shows the front and back of the ProxySG 900 Series appliance, and motherboard components: 26 ProxySG 900 Series Maintenance & Upgrade Guide

27 About This Guide ProxySG 900 LCD Display and LEDs The ProxySG 900 appliances feature a front-panel LCD display and LEDs that indicate general status. The table below defines the various LED conditions. LCD Display Power LED System LED MENU Menu Blue Coat Enter Directional Keypad Front Panel LEDs Color Status Power Amber The appliance is on, but the OS has not loaded. Green Amber to green: blinking Off The OS has loaded and is properly configured. The OS has loaded but is not configured. The appliance is powered off. System Management Green The appliance is healthy. Amber Amber: flashing Off The appliance has encountered a warning. The appliance has encountered a critical error. The appliance has not determined the system status. ProxySG 900 Series Maintenance & Upgrade Guide 27

28 About This Guide 28 ProxySG 900 Series Maintenance & Upgrade Guide

29 Fan Assembly This section describes how to replace a fan assembly in the ProxySG 900 Series appliance. The ProxySG 900 Series appliance contains seven identical serviceable fan assemblies that maintain the ideal temperature for the system components - two power supply fan units (one for each PSU inlet) and five system fan units. Note: The fan assemblies are hot-swappable; you can remove and replace a faulty fan assembly while the appliance remains powered on. The fan assemblies are numbered from left to right as indicated in the diagram. Each fan assembly consists of two counter-rotating fan units. Pre-Installation Checklist Item Tools Required Components Supplied Other Required Components Description None Fan assembly None Safety Notices See Safety Warnings and Cautions on page 8. Put on an electrostatic discharge (ESD) strap before opening the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 29

30 Fan Assembly Replacing the Fan Assembly To replace a fan unit in a ProxySG 900 Series appliance: 1. Check for a faulty fan: a. Log in to the appliance: where ip_address is the IP address assigned to the appliance. b. In the Management Console, navigate to Maintenance > System and Disks > Environment c. Click the View Sensors button to display a table that shows fan status. d. Identify the fan that should be replaced (in this example, fan #5): Note: Each fan assembly consists of two fans unit. As a result, each fan assembly shows fan sensor readings for two fans. 30 ProxySG 900 Series Maintenance & Upgrade Guide

31 Fan Assembly 2. Unlock the shipping latch on the appliance by pulling the blue latch towards the front of the appliance. 3. Open the center cover. a. Slide both center panel latches simultaneously towards the front of the appliance. b. While holding the latches in the open position, flip open the center panels. ProxySG 900 Series Maintenance & Upgrade Guide 31

32 Fan Assembly 4. Hold the sides of the fan unit and lift up to remove from the chassis. Set the fan unit aside. 5. Align the rubber grommets on the new fan unit with the chassis fan mounting points. Verify that the fan arrows point towards the rear of the appliance. An arrow indicating airflow direction is stamped on top of the fan unit. The new fan unit automatically powers up after it is recognized by the appliance. 6. Replace the appliance cover. 32 ProxySG 900 Series Maintenance & Upgrade Guide

33 Verifying Fan Installation To verify the health of the replaced fan assembly, follow the instructions below. 1. In the Management Console, navigate to Maintenance > System and Disks > Environment 2. Click the View Sensors button to display a table that shows fan status. 3. Verify the status of the new fan: Fan Assembly ProxySG 900 Series Maintenance & Upgrade Guide 33

34 Fan Assembly 34 ProxySG 900 Series Maintenance & Upgrade Guide

35 Hard Disk Drive This section describes how to replace the HDD (hard disk drive) assembly in a ProxySG 900 Series appliance. If you are replacing a HDD for your ProxySG 900 appliance, start at Take the Faulty Hard Disk Offline on page 37. If you are upgrading your appliance, start with ProxySG 900 Upgrade Kit on page 36. Note: The HDDs are hot-swappable; you can remove, replace, or add HDDs while the appliance remains powered on. Pre-Installation Checklist Item Tools Required Components Supplied Other Required Components Description None Hard disk assembly None Safety Notices See Safety Warnings and Cautions on page 8. Put on an electrostatic discharge (ESD) strap before opening the appliance. The image below shows the location of the ProxySG 900 appliance drive bays: ProxySG 900 Series Maintenance & Upgrade Guide 35

36 Hard Disk Drive ProxySG 900 Upgrade Kit Customers who purchased an upgrade kit for the ProxySG 900 appliance receive HDDs as part of their upgrade package. Some upgrade kits require users to install additional HDD(s), while others require drive replacement. The table below lists the actions the user must take to install the upgrade drives: Upgrade Kit HDD Upgrade Action Link to , to B to , to Remove existing HDDs from drive bays one and two. 2. Install upgrade HDDs into drive bays one and two. Install a single upgrade HDD into drive bay three. Removing a Hard Disk Drive (HDD) Assembly on page 38. Installing a Hard Disk Drive (HDD) Assembly on page 40. Installing a Hard Disk Drive (HDD) Assembly on page to Install two upgrade HDDs into drive bays three and four to Install a single upgrade HDD into drive bay four. Installing a Hard Disk Drive (HDD) Assembly on page 40. Installing a Hard Disk Drive (HDD) Assembly on page to , to Remove existing HDDs. 2. Install upgrade HDDs into drive bays one, two, three, and four. Removing a Hard Disk Drive (HDD) Assembly on page 38. Installing a Hard Disk Drive (HDD) Assembly on page 40. Important: Users upgrading the ProxySG and -55 appliances must replace all drives in the appliance. Blue Coat recommends users archive their configuration before replacing the HDDs. 36 ProxySG 900 Series Maintenance & Upgrade Guide

37 Hard Disk Drive Preparing the Appliance for HDD replacement Before replacing a hard disk drive, you must take the faulty hard disk offline and wait for drive maintenance tasks to complete. This can take several minutes to finish. Take the Faulty Hard Disk Offline Faulty hard disk drives must be taken offline before you can remove it from the appliance. Depending on the nature of the fault, and the degree of damage, you might not have to manually take the drive offline. You can view the status of each of the disks in the system and take a disk offline if necessary. To view disk status or take a disk offline: 1. Select the Maintenance > System and disks > Disks tab. Information displays for each present disk. 2. To take a disk offline, select a disk and click the Take disk x offline button (where x is the number of the disk you have selected). The Take Disk Offline dialog displays. 3. Click OK. 4. (Optional) You can verify that the hard drive has been taken offline by looking at the HDD status LED on the front of the appliance. The status LEDs for hard disk drives that are offline are indicated as blinking red. Verify Drive Synchronization After taking the drive offline, wait for SGOS to synchronize any data across the other drives. During this time the HDD LED will be solid red while data is being replicated. After the HDD synchronization has completed the HDD LED will change to blinking red it is then safe to remove the HDD. ProxySG 900 Series Maintenance & Upgrade Guide 37

38 Hard Disk Drive Removing a Hard Disk Drive (HDD) Assembly To replace a HDD in a ProxySG 900 Series appliance: 1. Open the bezel to access the hard disk drive quick release carriers. Be sure to support both sides when flipping over the bezel. 2. Press the HDD release button to open the carrier latch. 38 ProxySG 900 Series Maintenance & Upgrade Guide

39 Hard Disk Drive 3. Pull out the HDD carrier a short amount from the appliance using the carrier latch handle. Once the HDD carrier body is in view, fully remove the carrier while supporting the carrier body. ProxySG 900 Series Maintenance & Upgrade Guide 39

40 Hard Disk Drive Installing a Hard Disk Drive (HDD) Assembly 1. Properly orientate the new HDD carrier with the chassis HDD bay and slide into the appliance until it reaches the chassis stops. Note: Do not insert the HDD carrier with the latch in the closed position; instead, push the HDD carrier body. 2. After the drive is in place, secure the drive by closing the latch until it clicks into place. Verify that the drive is flush with the face of the appliance. 3. Verify that the HDD LED turns green after you install the replacement drive. 4. Close the bezel. 40 ProxySG 900 Series Maintenance & Upgrade Guide

41 Hard Disk Drive Verifying HDD Installation You can verify that you installed the disk drive correctly by reviewing information in the Management Console or the CLI: If you are using: Management Console See Using the Management Console to Verify Disk Drive Installation on page 41. CLI See Using the CLI to Verify Disk Drive Installation on page 42. Using the Management Console to Verify Disk Drive Installation The following procedure describes how to use the Management Console to verify disk drive hot-swapping. 1. Enter the appliance URL and log in to the Management Console. 2. Select Maintenance > System and Disks. 3. Select the Disks tab. The Disks tab lists the total number of installed disk drives. Verify that the number of installed disk drives matches the number physically installed in the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 41

42 Hard Disk Drive Using the CLI to Verify Disk Drive Installation The following procedure describes how to use the CLI to verify disk drive installation. Note: These steps are applicable only to an appliance that has already been configured. 1. Access the CLI: a. If the appliance is already configured, open an SSH session to the CLI and go to Step 2. b. If you replaced the only disk drive in the appliance and have not yet configured it, connect to the appliance serial console and configure the appliance s basic settings. Then, press Enter three times to access the CLI and go to Step Type enable. 3. Enter the enable password you created during the initial configuration of your appliance. 4. Type show disk all. The image below shows the slots that have disk drives installed and the slots in which disk drives are not installed. 42 ProxySG 900 Series Maintenance & Upgrade Guide

43 Power Supply Unit This section describes how to replace or add a power supply unit in a ProxySG 900 Series appliance. Note: Power supplies are hot-swappable; you can remove and replace a faulty power supply while the appliance remains powered by the other power supply. Pre-Installation Checklist Item Tools Required Components Supplied Other Required Components Description None Hard disk assembly None Safety Notices See Safety Warnings and Cautions on page 8. Put on an electrostatic discharge (ESD) strap before changing the power supply unit. ProxySG 900 Series Maintenance & Upgrade Guide 43

44 Power Supply Unit Identifying a Faulty Power Supply Unit (ProxySG only) Follow these steps to identify a faulty hard disk: 1. Check for a faulty power supply: a. Log in to the appliance: where ip_address is the IP address assigned to the appliance. b. In the Management Console, navigate to Maintenance > System and Disks > Environment. c. Click the View Sensors button to display a table that shows power supply status. d. Identify the power supply that should be replaced: 44 ProxySG 900 Series Maintenance & Upgrade Guide

45 Power Supply Unit Replacing the Power Supply Unit To replace a power supply unit in a ProxySG 900 Series appliance: 1. Disconnect the power cord from the power supply unit that needs to be replaced. Unplug the power cord from the AC power outlet and then from the appliance. 2. Depress the latch (A) and pull handle (B) to remove the power supply from the appliance. 3. Insert the new power supply into the appliance until it is fully seated; the latch will lock into place with an audible click. 4. Connect a power cord between the new power supply and a power source. e Tip: For higher reliability, connect each power supply to a separate circuit. ProxySG 900 Series Maintenance & Upgrade Guide 45

46 Power Supply Unit Verifying Power Supply Installation 1. In the Management Console, navigate to Maintenance > System and Disks > Environment. 2. Click the View Sensors button to display a table that shows power supply status. 3. Verify the status of the new power supply. 46 ProxySG 900 Series Maintenance & Upgrade Guide

47 Memory Module This section describes how to replace memory modules in a Blue Coat ProxySG 900 Series appliance. Pre-Installation Checklist Item Tools Required Components Supplied Other Required Components Description None Matched DIMM set None Safety Notices See Safety Warnings and Cautions on page 8. Put on an electrostatic discharge (ESD) strap before opening the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 47

48 Memory Module Supported Memory Configurations The table below lists the available memory configurations for the ProxySG 900 Series appliance. The appliance is equipped with four DDR3 DIMM slots; two slots per channel (Channel A/B).! Caution: Do not install any DIMMs which are not explicitly supported by the ProxySG 900 appliance. Installation and use of unauthorized DIMMs might damage the appliance and will invalidate your Blue Coat service contract! Appliance memory configuration DIMM Slot B1 DIMM Slot B2 DIMM Slot A1 DIMM Slot A2 6 GB (ProxySG ) 2 GB 1 GB 2 GB 1 GB 8 GB (ProxySG B, ) 2 GB 2 GB 2 GB 2 GB 12 GB (ProxySG ) 4 GB 2 GB 4 GB 2 GB 16 GB (ProxySG ) 4 GB 4 GB 4 GB 4 GB 32 GB (ProxySG ) 8 GB 8 GB 8 GB 8 GB Memory Upgrade Information If you are upgrading your SG900 appliance, look at the appliance memory configuration for the target specification and review the DIMM slot usage for each memory module. Memory should always be installed in matched pairs of equal size and speed into separate channels for maximum performance. These are grouped by colors on the motherboard (ex. slots A1 and B1). Note: Memory upgrades replace all existing memory in the appliance. Take care not to mix the upgrade memory and existing system memory modules! 48 ProxySG 900 Series Maintenance & Upgrade Guide

49 Memory Module The image below shows the location of the DIMM slots: Note: The image above shows how matched memory modules should be grouped; one matched set in slots A1 and B1 and the second set in slots A2 and B2. This is only applicable for installations with two different pairs of memory types. ProxySG 900 Series Maintenance & Upgrade Guide 49

50 Memory Module Replacing the Memory Modules To upgrade memory in the Blue Coat ProxySG 900 Series appliance: 1. Power down the appliance and disconnect the power cord(s). Unplug the power cord(s) from the AC power outlet and then from the appliance. 2. Unlock the shipping latch on the appliance by pulling the blue latch towards the front of the appliance. 3. Open the center cover. a. Slide both center panel latches simultaneously towards the front of the appliance. b. While holding the latches in the open position, flip open the center panel. 50 ProxySG 900 Series Maintenance & Upgrade Guide

51 Memory Module 4. Remove the rear appliance cover. a. Pull the release latch located on the left side of the appliance upwards to unlock the rear cover. b. Slide the cover towards the rear of the appliance and then lift the cover off. Set the rear cover aside in a safe location. 5. Unlock the the airduct by pushing two clips towards the rear of the appliance.. ProxySG 900 Series Maintenance & Upgrade Guide 51

52 Memory Module 6. Remove the airduct by releasing the hold down tab (a) and then lifting from the appliance (b). 7. Remove all of the existing memory (do not mix existing DIMMs with the included replacement DIMMs). Depress both of the locking latches per slot (a) to release the DIMM and remove it from the DIMM slot (b). 52 ProxySG 900 Series Maintenance & Upgrade Guide

53 Memory Module 8. To install the new memory, align the notch in the DIMM with the DIMM slot. Be aware that the memory module can only be installed in one direction. 9. Press each DIMM firmly into place until both locking latches snap into place. Do not force the memory module into place. ProxySG 900 Series Maintenance & Upgrade Guide 53

54 Memory Module 10. Reinstall the air duct, aligning the notches in the air duct with corresponding mounting pins on the chassis. 11. Lock into place by pushing the two pins towards the front of the appliance. 12. Reinstall the appliance s middle and back panels. 13. Reinstall the appliance cabling. a. Reconnect the network cabling as necessary for your deployment. b. Reconnect the power cords. 54 ProxySG 900 Series Maintenance & Upgrade Guide

55 Memory Module Verifying Memory Installation In the Management Console, navigate to Maintenance > System and Disks. The Summary tab displays the amount of memory installed. Verify that the total amount of memory corresponds with your appliance upgrade package. ProxySG 900 Series Maintenance & Upgrade Guide 55

56 Memory Module 56 ProxySG 900 Series Maintenance & Upgrade Guide

57 Processor (CPU) This section describes how to replace the Central Processing Unit in the Blue Coat ProxySG 900 Series appliance. Pre-Installation Checklist Item Tools Required Components Supplied Other Required Components Description #2 Phillips head screwdriver CPU Heatsink with thermal adhesive None Safety Notices See Safety Warnings and Cautions on page 8. Put on an electrostatic discharge (ESD) strap before opening the appliance. Do not touch the thermal adhesive on the heat sink. ProxySG 900 Series Maintenance & Upgrade Guide 57

58 Processor (CPU) Replacing the Processor (CPU) To install the new CPU in the Blue Coat ProxySG 900 Series appliance: 1. Power down the appliance and disconnect the power cord(s). Unplug the power cord(s) from the AC power outlet and then from the appliance. 2. Unlock the shipping latch on the appliance by pulling the blue latch towards the front of the appliance. 3. Open the center cover. a. Slide both center panel latches simultaneously towards the front of the appliance. b. While holding the latches in the open position, flip open the center panel. 58 ProxySG 900 Series Maintenance & Upgrade Guide

59 Processor (CPU) 4. Remove the rear appliance cover. a. Pull the release latch located on the left side of the appliance upwards to unlock the rear cover. b. Slide the cover towards the rear of the appliance and then lift the cover off. Set the rear cover aside in a safe location. 5. Unlock the the airduct by pushing the two locking clips towards the rear of the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 59

60 Processor (CPU) 6. Remove the airduct by releasing the hold down tab (a) and then lifting the airduct from the appliance (b). 7. Remove the heat sink by unscrewing (4) screws using a #2 Phillips head screwdriver (a) and lifting the heatsink off the appliance (b). Avoid bumping or contacting nearby components when removing the heatsink. 60 ProxySG 900 Series Maintenance & Upgrade Guide

61 Processor (CPU) 8. Open the processor socket by pushing the lever down and away from the socket and then lifting the lever. The processor load plate automatically opens. Caution: Do not touch the processor socket contact points. 9. Remove the processor by lifting it straight out of the socket. Set the processor aside in a safe location. 10. Carefully remove the processor from the packaging. ProxySG 900 Series Maintenance & Upgrade Guide 61

62 Processor (CPU) 11. Install the CPU. To properly align the CPU, make sure that the keying posts on the socket are aligned with the processor keying cutout, and that the triangle on the CPU aligns with the triangle etched along the socket on the motherboard. Hold the top and bottom edges of the processor and set it into the socket by moving it vertically into place. Verify that the processor has been properly seated. 12. Secure the processor. Close the socket by lowering the socket load plate and locking the lever into place. When lowering the load plate, verify that the load plate notch is secured and fits under the support screw. 62 ProxySG 900 Series Maintenance & Upgrade Guide

63 Processor (CPU) 13. Remove the protective cover from the bottom of the new heat sink. Removing the film exposes the thermal pad that fixes the heat sink to the new CPU. Note: The heatsink unit comes pre-applied with a thermal pad. Do not touch or apply additional thermal materials onto the heatsink. 14. Set the heat sink into position by aligning the screw mount tabs on the heatsink with those on the motherboard, and lowerthe heatsink vertically into place. Minimize any movement of the heatsink after it has been set into place. Important: The extended section of the heatsink must point towards the center of the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 63

64 Processor (CPU) 15. Set the heatsink into place by reinstalling (4) heatsink screws. Lightly install the screws using an alternating pattern to distribute the load across the mounting surface. After all screws are in place, tighten the heatsink screws. Do not overtighten! 16. Reinstall the air duct by aligning the notches in the air duct with the corresponding mounting pins on the chassis. 64 ProxySG 900 Series Maintenance & Upgrade Guide

65 Processor (CPU) 17. Lock the airduct into place by pushing the two locking clips towards the front of the appliance. 18. Reinstall the appliance s middle and back panels. 19. Reinstall the appliance cabling. a. Reconnect the network cabling as necessary for your deployment. b. Reconnect the power cords. ProxySG 900 Series Maintenance & Upgrade Guide 65

66 Processor (CPU) Verifying CPU Installation In the Management Console, navigate to Maintenance > System and Disks. The Summary tab displays the number of CPU cores installed. Note: The CPUs installed line displays the total number of active CPU cores for your appliance, not the number of physical CPUs. 66 ProxySG 900 Series Maintenance & Upgrade Guide

67 LAN Option Card This section describes how to install an upgrade option card into the ProxySG 900 Series appliance. The ProxySG 900 Series appliance is equipped with two expansion slots, with support for one full length and one half length card. Pre-Installation Checklist Item Tools Required Components Supplied Other Required Components Description None Upgrade option card None Safety Notices See Safety Warnings and Cautions on page 8. Put on an electrostatic discharge (ESD) strap before opening the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 67

68 LAN Option Card Option Card Listing The table below lists the available option cards for the ProxySG 900 Series appliance. The appliance uses a PCI riser card assembly to accomodate installation of two option cards. The long option card is installed in expansion slot 2 (the left-most expansion slot when looking from the rear). The short option card can be installed into expansion slot 1 (the right-most expansion slot when looking from the rear) or expansion slot 2.! Caution: Do not install any NIC (network interface cards) which are not explicitly supported by the ProxySG 900 appliance. Installation and use of unauthorized NICs might damage the appliance and will invalidate your warranty! Network Card Description Expansion Slot Usage NIC-900-4xGigE-PT NIC-900-4xGigE-PT-Fiber NIC-SG900-10G-PT-Fiber 4-Port Copper Gigabit Ethernet PCI Express Bypass Server Adapter 4-Port Fiber (SX) Gigabit Ethernet PCI Express Bypass Server Adapter 2-Port Fiber 10GBASE SR Ethernet PCI Express Bypass Server Adapter Expansion slot 1 (short) or Expansion slot 2 (long) Expansion slot 2 (long) Expansion slot 2 (long) using the included full-size bracket, see Replacing the 10G 2- port Option Card Bracket on page 69 Next: If you are installing a full-length option card into your appliance, see Installing a Long Option Card on page 73. If you are installing a half-length option card into your appliance, see Installing a Short Option Card on page 76 or Installing a Long Option Card on page 73, depending on which slot you wish to install the half-length card. 68 ProxySG 900 Series Maintenance & Upgrade Guide

69 LAN Option Card Replacing the 10G 2-port Option Card Bracket The 2-port fiber optic 10 Gigabit ethernet option cards come prefitted with a standard fullheight PCI bracket. This bracket is not compatible with the ProxySG 900 appliance. To install the option card into your appliance, you will need to replace the existing bracket with one of the included, appliance-specific brackets. To replace the standard full-profile bracket with the included ProxySG 900 bracket ( ): 1. Carefully remove two (2) bracket screws from the option card. Note: Be careful when removing the bracket screws from the option card. Scratches or nicks on the circuit board can destroy the card! *The option card is in the upside down position. ProxySG 900 Series Maintenance & Upgrade Guide 69

70 LAN Option Card 2. Install the ProxySG 900 bracket using the same Phillips head screws that were removed in the previous step. *The option card is in the upside down position. 70 ProxySG 900 Series Maintenance & Upgrade Guide

71 LAN Option Card Installing an option card To install an upgrade option card in a ProxySG 900 Series appliance: 1. Power down the appliance and disconnect the power cord(s). Unplug the power cord(s) from the AC power outlet and then from the appliance. 2. Unlock the shipping latch on the appliance by pulling the blue latch towards the front of the appliance. 3. Open the center cover. a. Slide both center panel latches simultaneously towards the front of the appliance. b. While holding the latches in the open position, flip open the center panel. ProxySG 900 Series Maintenance & Upgrade Guide 71

72 LAN Option Card 4. Remove the rear appliance cover. a. Pull the release latch located on the left side of the appliance upwards to unlock the rear cover. b. Slide the cover towards the rear of the appliance and then lift the cover off. Set the rear cover aside in a safe location. Removing the rear cover 5. Remove the PCI riser card assembly from the appliance. a. Unlock the blue release clips. b. Lift the PCI riser card assembly out of the appliance. c. Set the PCI riser card on a flat, open workspace with the protected top surface facing the workspace surface. 72 ProxySG 900 Series Maintenance & Upgrade Guide

73 LAN Option Card Installing a Long Option Card 1. Remove the short expansion slot cover from the PCI riser card by pressing the release button (a) and then pulling out the cover from the side (b). Set the expansion slot cover aside in a safe location for future use. 2. Unlock the support latch used to secure the card. ProxySG 900 Series Maintenance & Upgrade Guide 73

74 LAN Option Card 3. Insert the upgrade card by holding the edges of the card and gently inserting into the long option card PCI slot. It might be necessary to lightly rock the option card into position. Verify that the PCI card has been fully seated and is aligned with the riser card bracket. 4. Lock the securing latch. Verify that it is fully closed and that the option card is secured. 74 ProxySG 900 Series Maintenance & Upgrade Guide

75 LAN Option Card 5. Reinstall the PCI riser card into the chassis. a. Align the connectors on the riser card with those on the system board and gently press down until fully seated. b. Lock the PCI riser card into place by pressing down on the blue release clips while pressing down into the chassis. 6. Reinstall the appliance s middle and back panels. 7. Reinstall the appliance cabling. a. Reconnect the network cabling as necessary for your deployment. b. Reconnect the power cords. 8. Verify that you have correctly installed the option card by Verifying Option Card Installation on page 79. ProxySG 900 Series Maintenance & Upgrade Guide 75

76 LAN Option Card Installing a Short Option Card 1. Remove the short expansion slot cover from the PCI riser card by pressing the release button (a) and then pulling out the cover from the side (b). Set the expansion slot cover aside in a safe location for future use. 2. Unlock the support latch used to secure the card. 76 ProxySG 900 Series Maintenance & Upgrade Guide

77 LAN Option Card 3. Insert the new upgrade card by holding the edges of the card and gently inserting into the long option card PCI slot. It might be necessary to lightly rock the option card into position. Verify that the PCI card has been fully seated and is aligned with the riser card bracket. 4. Lock the securing latch. Verify that it is fully closed and that the option card is secured. ProxySG 900 Series Maintenance & Upgrade Guide 77

78 LAN Option Card 5. Reinstall the PCI riser card into the chassis. a. Align the connectors on the riser card with those on the system board and gently press down until fully seated. b. Lock the PCI riser card into place by pressing down on the blue release clips while pressing down into the chassis. 6. Reinstall the appliance rear and center panels. 7. Reinstall the appliance cabling. a. Reconnect the network cabling as necessary for your deployment. b. Reconnect the power cords. 8. Verify that you have correctly installed the option card by Verifying Option Card Installation on page ProxySG 900 Series Maintenance & Upgrade Guide

79 LAN Option Card Verifying Option Card Installation 1. In the Management Console, navigate to Configuration > Network > Adapters 2. In the Physical Interfaces panel list, the additional interfaces are displayed if the card was succesfully installed. ProxySG 900 Series Maintenance & Upgrade Guide 79

80 LAN Option Card Setting the Pass-Though Card Bridging Mode (Optional) The ProxySG 900 appliance NIC adapter cards are programmable and offer several bridging modes. These modes automatically become available in the Management Console when the appliance detects the presence of a Blue Coat supported programmable NIC adapter card. To configure the function of the programmable NIC adapter card: 1. Select Configuration > Network > Adapters > Bridges. 2. In the Bridges section, select the bridge you want to configure. 3. Click Edit. The Edit Bridge dialog displays. 4. Select a bridge mode from the Mode drop down. The following bridge modes are available: Disabled Disables the bridge and allows the adapter interfaces to be reused as NICs or as part of another bridge. Fail Open If the ProxySG 900 fails, all traffic passes through the bridge so clients can still receive data. Fail Closed If the ProxySG 900 fails, all traffic is blocked and service is interrupted. This mode provides the same functionality as a user-configured software bridge. Note: For more information on bridging options on the ProxySG appliance, see See Chapter 67: Software and Hardware Bridges of the SGOS Admininstration Guide. 80 ProxySG 900 Series Maintenance & Upgrade Guide

81 BIOS Battery This section describes how to replace the BIOS battery on the ProxySG 900 Series appliance. Pre-Installation Checklist Item Tools Required Components Supplied Other Required Components Description None 3V BIOS Battery None Safety Notices See Safety Warnings and Cautions on page 8. Put on an electrostatic discharge (ESD) strap before opening the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 81

82 BIOS Battery Replacing the BIOS Battery To install an upgrade option card in a ProxySG 900 Series appliance: 1. Power down the appliance and disconnect the power cord(s). Unplug the power cord(s) from the AC power outlet and then from the appliance. 2. Unlock the shipping latch on the appliance by pulling the blue latch towards the front of the appliance. 3. Open the center cover. a. Slide both center panel latches simultaneously towards the front of the appliance. b. While holding the latches in the open position, flip open the center panel. 82 ProxySG 900 Series Maintenance & Upgrade Guide

83 BIOS Battery 4. Remove the rear appliance cover. a. Pull the release latch located on the left side of the appliance upwards to unlock the rear cover. b. Slide the cover towards the rear of the appliance and then lift the cover off. Set the rear cover aside in a safe location. Removing the rear cover 5. Remove the PCI riser card assembly from the appliance. a. Unlock the blue release clips. b. Lift the PCI riser card assembly out of the appliance. c. Set the PCI riser card on a flat, open workspace with the protected top surface facing the workspace surface. Removing the Riser Card Assembly from the Chassis B A A ProxySG 900 Series Maintenance & Upgrade Guide 83

84 BIOS Battery 6. Locate the BIOS battery between power supply cage and the PCIe riser card. BIOS Battery Location BIOS Battery B A A 7. To remove the existing BIOS battery, release the battery by pressing the clip with the flatblade screwdriver. The battery should tilt upward, slightly out of the battery holder. Remove the battery. If necessary, use the pliers to lift the battery out of the battery holder. Properly dispose of the old BIOS battery ProxySG 900 Series Maintenance & Upgrade Guide

85 BIOS Battery 8. Install the new battery ( + positive side up) by inserting it at an angle towards the battery holder retaining clip and then press down to secure it Re-install the PCIe riser card / SSL card unit back into the appliance and screw into place. 10. Re-install the appliance s top cover. Finalize the BIOS Battery Installation After you have completed the BIOS battery replacement and have reinstalled all necessary deployment cables, turn on the appliance. ProxySG 900 Series Maintenance & Upgrade Guide 85

86 BIOS Battery 86 ProxySG 900 Series Maintenance & Upgrade Guide

87 Slide Rail Kit This section describes how to install the slide rail kit for the ProxySG 900 series into a variety of equipment racks. Pre-Installation Checklist Item Tools Components Supplied Description #2 Phillips head screwdriver 8mm wrench (or an adjustable wrench) Equipment rack specific mounting hardware (refer to your equipment rack guide for more information) Marker Pen (optional) Mechanical lift (optional) Slide Rail Kit, consisting of the following components: (2) Pre-assembled slide rails (each Rail_A assembly has the inner rail preinstalled) (2) Rail_C bracket (4) Rail_D bracket Hardware pack (10) M3 T-Type (8) M6 screw (8) M6 cage nut Safety Notices See Safety Warnings and Cautions on page 8. The Blue Coat ProxySG 900 series appliances are heavy and require at least (1) additional person to assist the technician during final installation, if a mechanical lift is not used. ProxySG 900 Series Maintenance & Upgrade Guide 87

88 Slide Rail Kit Blue Coat Appliance Mounting Options The slide rail mounting kit included with the Blue Coat ProxySG 900 series appliances provides the following mounting options: 2-Post Racks: For any industry standard two post equipment rack. Mid-mount: The appliance is mounted near it s center of gravity for better balance and reduced mounting depth. Front-mount: The appliance is mounted flush with the vertical equipment rails, minimizing front protrusions. 4-Post Racks: For any industry standard 4-post equipment rack. Appliances mounted using the 4-post method benefit from greater stability because they are supported on all four corners. Blue Coat recommends the 4-post installation method when available.! IMPORTANT: Although industry "standards" exist for cabinet sizing, it is important to note that working dimensions vary among manufacturers, and as a result, the sizes are not directly comparable. This kit contains the following components: Hardware Pack M3 T-Type screw x 10 Inner Rail* x 2 Rail_A x 2 Rail_C x 2 M6 Screw x 8 (optional) Rail_B x 4 M6 Cage nut x 8 (optional) * The inner rail comes preinstalled as part of the Rail_A assembly 88 ProxySG 900 Series Maintenance & Upgrade Guide

89 Slide Rail Kit Installation Tasks To install the Blue Coat ProxySG 900 series appliances appliance into an equipment rack, a qualified technician must perform the following tasks in the numbered order: Step Description Page 1 Choose a Rack Mounting Option page 90 2 Prepare the Equipment Rack page 91 3 Prepare the Appliance page Post Rail Installation or 2-Post Mid Mount Rail Assembly or 2-Post Front Mount Rail Assembly 5 Install the Appliance into the Equipment Rack page 94 page 96 page 98 page Verify the Slide Rail Installation page 101! CAUTION: Bracket and slide rail installation (steps 1-4) can be performed by a single technician; however, if a mechanical lift is not used, BlueCoat recommends the assistance of two additional technicians! ProxySG 900 Series Maintenance & Upgrade Guide 89

90 Slide Rail Kit Choose a Rack Mounting Option The Blue Coat ProxySG 900 series appliance can be installed into any industry standard 19 inch equipment rack, in 2- and 4-post configurations. The slide rail kit is fully adjustable and can also accommodate standard 4-post equipment racks. Users who choose the 2-post rail installation can install the appliance using a front-mount or mid-mount configuration. The following diagram illustrates the three mounting options: 2-post front mount 2-post mid-mount 4-post mount 90 ProxySG 900 Series Maintenance & Upgrade Guide

91 Slide Rail Kit Prepare the Equipment Rack This procedure describes how to prepare the equipment rack for the Blue Coat ProxySG 900 series rail installation. Rack preparation includes selecting an appliance location on the equipment rack, marking bracket locations, and installing cage nuts (if necessary). To prepare the equipment rack for rail installation: 1. Choose a suitable rack location for the appliance. Keep in mind, rack mount equipment should be loaded from the bottom-up to reduce the possibility of a tip over. If you decide to install the appliance in an enclosed rack or cabinet, be sure it has sufficient depth to accommodate the unit. e TIP: Installing the appliance lower in the equipment rack offers easier installation and better service access. 2. Prepare the equipment rack for rail installation: a. Mark the top and bottom edges of the 1U vertical area selected for the appliance using a marker pen. b. (Optional) If your equipment rack has 3/8 inch square holes, install 3/8 inch cage nuts. The cage nuts are installed into (2) square holes; (1) at the bottom and (1) at the top of the 1U area marked off in the previous step. If you are installing into a 4-post rack with square holes, you must also install the cage nuts into the rear vertical rails (cage nuts are not included with this kit). 3. Double-check the marker location on the vertical rails to verify that they are even on all sides of the equipment rack. ProxySG 900 Series Maintenance & Upgrade Guide 91

92 Slide Rail Kit Prepare the Appliance This procedure describes how to remove the inner slide from the slide rail assembly and mount onto the appliance. The inn rail assembly comes preinstalled into Rail_A from the factory to reduce packaging space. Slide Rail Disassembly The slide rail kit comes with the inner rail preattached to Rail_A and must be disassembled before continuing with the installation. To remove the inner rail from Rail_A: 1. Fully extend the slide rail by pulling out the inner rail until it reaches the stops. 2. Activate the white one-way slide release latch (located towards the rear of the inner rail) and then remove the inner rail. Note: The slide rails are symmetrical in design. All slide rail components can be used interchangeably with the opposite slide rail. 92 ProxySG 900 Series Maintenance & Upgrade Guide

93 Slide Rail Kit 3. Install the inner slide onto the appliance: a. Align the inner rail to the posts on the chassis. b. Lock the rail into position by sliding it towards the front of the appliance. Ensure that all posts snap into the slots on the inner rail. c. Install (1) M3 screw to secure the inner rail onto the appliance. 4. Repeat steps 1-3 to install the slide on the opposite side of the appliance. Set the appliance aside in a safe location after attaching the inner rails. e Function check! Manipulate the front and rear white slide release latches to verify function. They should operate smoothly in both directions with minimal effort. Next: 4-Post Rail Installation on page 94, or 2-Post Mid Mount Rail Assembly on page 96, or 2-Post Front Mount Rail Assembly on page 98 ProxySG 900 Series Maintenance & Upgrade Guide 93

94 Slide Rail Kit 4-Post Rail Installation This procedure describes how to prepare and install the rail assembly into the equipment rack for 4-post installations. To install the rail assembly for 4-post installations: 1. Assemble the slide rails: a. Loosely attach Rail C to Rail_A. The location and mounting method depends on how far Rail_C must be extended to fit the rack. Use the following guidelines to properly mount Rail_C to Rail_A: Approximate the installation length by lining up the front and rear mounting faces against the vertical equipment rails. Install screws into the mounting points on the opposite ends on the slotted hole on Rail_C. Be sure to use at least a total of (3) screws. Note: If the Rail_A assembly is fully extended, you can retract it by activating the release tab inside the rail. 2. Mount the slide rail assemblies into the four post rack. Note: The rack screws used in this step are not included with the slide rail kit as they are rack-specific. See your equipment rack installation guide for more information on screw sizing. a. Align the assembled Rail_A against the equipment rack and mount to the outside face of the rack using (2) rack screws. Do not fully tighten! The Rail_A bracket will be tightened after the appliance is secured in the rack. 94 ProxySG 900 Series Maintenance & Upgrade Guide

95 Slide Rail Kit b. Extend (or retract) Rail_C to align the mounting face of the bracket against the outside face of the equipment rack and attach with (2) rack screws. Do not fully tighten! The Rail_C bracket will be tightened after the appliance is secured in the rack. c. Tighten the Rail_C side mounting screws. d. Repeat steps 3a-3c on the opposite side. Ensure both slide-rail assemblies are at the same height in the rack. e Function check! Extend and retract the slide rails to verify smooth operation and slidestop operation. Next: Install the Appliance into the Equipment Rack on page 100 ProxySG 900 Series Maintenance & Upgrade Guide 95

96 Slide Rail Kit 2-Post Mid Mount Rail Assembly The mid mount installation requires two Rail_B brackets to be installed onto the equipment rack (per side). The Rail_B brackets support the appliance, while the front bracket (Rail_A) secures the appliance. To install the mounting brackets onto the equipment rail: 1. Install two Rail_B mounting brackets onto the equipment rail. Note: The rack screws used in this step are not included with the slide rail kit as they are rack-specific. See your equipment rack installation guide for more information on screw sizing. a. Install the front Rail_B bracket with the mounting surface facing towards the rear using (2) rack screws. Do not fully tighten! The Rail_B bracket will be tightened after the appliance is secured into the rack. b. Install the rear Rail_B bracket with the mounting surface facing towards the front using (2) rack screws. Do not fully tighten! The Rail_B bracket will be tightened after the appliance is secured in the rack. c. Repeat for the other side. Verify the Rail_B mounting brackets are at the same height in the rack 96 ProxySG 900 Series Maintenance & Upgrade Guide

97 Slide Rail Kit 2. Attach the Rail_A to the Rail_B mounting brackets. a. Fit Rail_A into both Rail_B tracks. Move Rail_A fore or aft to the nearest set of mounting points to properly fit your mid mount requirements and attach using (1) M3 screw. Use one of the Rail_B single hole mounting points. This will prevent alignment issues when attaching the opposite slide-rail. b. Secure Rail_A to the Rail_B mounting brackets using M3 screws. You can use any of the points that are available on the slotted holes. Be sure to use at least a total of (4) screws per side. Note: The above image illustrates one of many possible configurations. The placement of additional mounting points along Rail_A allows it to be placed in a variety of locations. Next: Install the Appliance into the Equipment Rack on page 100 ProxySG 900 Series Maintenance & Upgrade Guide 97

98 Slide Rail Kit 2-Post Front Mount Rail Assembly The front mount installation requires one Rail_A assembly and one Rail_B bracket (per side) to be installed onto the equipment rack. In the front mount installation, the front bracket has two roles: it both secures the appliance and functions as an equipment rail bracket. To install the front mount installation brackets and rail assembly onto the equipment rack: 1. Install one Rail_B mounting bracket onto the rear face of the equipment rail. Note: The rack screws used in this step are not included with the slide rail kit as they are rack-specific. See your equipment rack installation guide for more information on screw sizing. a. Install the Rail_B bracket with the mounting surface facing towards the front using (2) rack screws. Do not fully tighten! The Rail_B bracket will be tightened after the appliance is secured in the rack. b. Repeat for the other side. Verify that both Rail_B mounting brackets are at the same height in the rack. 98 ProxySG 900 Series Maintenance & Upgrade Guide

99 Slide Rail Kit 2. Attach Rail_A rail assembly to the equipment rack and the supporting Rail_B mounting bracket. a. Align Rail_A with the Rail_B tracks. Move Rail_A rearward until the rear face of the bracket is flush with the equipment rail. b. Secure Rail_A using (2) rack screws. c. Secure Rail_A to the Rail_B mounting bracket using M3 screws. You can use any of the points that are available on the slotted holes. Be sure to use at least a total of (2) screws per side d. Repeat steps 2a-2c for the other side of the equipment rack. Note: The above image illustrates one of many possible configurations based on the depth of the equipment rail. Next: Install the Appliance into the Equipment Rack on page 100 ProxySG 900 Series Maintenance & Upgrade Guide 99

100 Slide Rail Kit Install the Appliance into the Equipment Rack This procedure describes how to mount the Blue Coat ProxySG 900 series appliance into the newly installed slide-rails in the equipment rack.! WARNING! DO NOT attempt to mount theblue Coat ProxySG 900 series appliances alone! If a mechanical lift is not used, Blue Coat recommends two people install the Blue Coat ProxySG 900 series appliances. To install the appliance into the equipment rack: 1. Align the grooves of the inner rail with those on Rail_A and slide the appliance half-way into the rack. 2. Activate the white tab on the inner rail to slide the appliance fully into the equipment rack. 3. Tighten the rack screws securing the rail mounting brackets. For 4-post installations, the Rail_A and Rail_C brackets must be tightened. For 2-post mid mount installations, tighten both sets of Rail_B brackets. For 2-post front mount installations, tighten the Rail_A and Rail_B brackets. 4. Tighten the thumbscrews on the retaining ears to secure the unit from sliding out of the equipment rack. e TIP: The slide release latches can be activated by pushing or pulling the latch. 100 ProxySG 900 Series Maintenance & Upgrade Guide

101 Slide Rail Kit Verify the Slide Rail Installation These steps describe how to verify that the Blue Coat ProxySG 900 series slide rail kit has been properly installed. To verify proper slide rail installation: 1. Inspect the slide rails to verify that there is no damage to or debris in the rails. 2. Verify that the rails are even and installed on the same level in the equipment rack. 3. With the appliance installed into the equipment rack, push and pull the system to verify smooth movement across the entire range of motion. Note: If you experience difficulty sliding the appliance fully into the equipment rack in a 4 post installation, your equipment rack rails might be out of spec. See Slide rail sizing information on page -102 for more information. 4. With the appliance installed, carefully pull out the appliance to verify slide-stop functionality. 5. With the appliance installed and locked into place with the captive screw, verify that the appliance is securely installed. ProxySG 900 Series Maintenance & Upgrade Guide 101

102 Slide Rail Kit Appendix A Slide rail sizing information The ProxySG 900 series slide rail kit requires that the vertical equipment rack rails be 450mm apart (for the front) and 451mm (for the rear) for proper fit and function, as shown below. In the rare instances that the equipment rails fall below the indicated specifications, you can install Rail_C against the inside mounting face of the equipment rack (instead of the outside) and attach with (2) rack screws. 102 ProxySG 900 Series Maintenance & Upgrade Guide

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