Scalable Migration Solutions

Transcription

1 Scalable Migration Solutions Incremental Through Full Upgrade Motion Control Systems

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3 Introduction Schneider Electric s world-class Modicon PLC and Motion Control product lines boast a credible history of reliable and easy-to-use technology that has served industrial applications for decades. This reputation extends to the company s motion control products, which includes servo drives, motors, and controllers: Servo Amplifiers Servo Motors Servo Controllers Modicon Cyberline Series of Modicon CG Series Stand-Alone Servo Amplifiers Modicon 410 CL1000 Modicon 3220 CL1000D Modicon 3240 CM100 (aka PLC-Based Monoblock ) For Modicon 800 Series I/O Platform: B885 For Modicon Compact PLC: BMOT For Modicon Quantum PLC: 140MSC and 140MSB (aka QMOT ) Consistent with Modicon s history of providing a step-by-step technology evolution for its customers, Schneider Electric has field-proven procedures and tools to ensure a seamless transition that saves substantial hardware and labor costs and minimizes switchover time. The intention of this document is to illustrate this capability through two examples that are common within the US industrial base: Example A: A single-axis motion application based on a Modicon Cyberline Servo drive, a Modicon 984 PLC with rack-integrated motion control, a Modicon motor, and a Modicon Panelmate Human-Machine Interface (HMI). Example B: A multi-axis motion application based on the Modicon 3220 or 3240 multi-axis motion controller and the related products from example A. Reasons for Migration Due to the historical reliability of Modicon s automation equipment and Schneider Electric s repair service capability, replacement of legacy systems is often not necessary until one or more of the following occurs: 1) A process modification or expansion requires an increase in performance beyond what the legacy motion system was designed for. 2) Implementation of a supervisory system, MES, ERP, or Lean Manufacturing technology requires the extraction of production or diagnostic data through a communications interface that is not compatible with the legacy system. 3) Increased maintenance costs and associated downtime impact operational effectiveness. A rip it out and replace it project is often riddled with unexpected integration costs and risks of extended downtime. Due to these effects, industrial customers often prefer a phased or incremental migration approach, which enables the replacement of one system component at a time, creating a progression of modernization at a pace that is consistent with budget constraints. By providing migration tools and procedures for each step of an incremental migration plan, Schneider Electric Solutions & Services simplifies this modernization process for owners of Modicon products.

4 Advantages of Migration There are a number of strategic advantages to an incremental migration plan for motion systems, facilitated with tools and procedures from Schneider Electric Solutions & Services: 1. Reducing the risk of extending project schedules and increased downtime through the implementation of field-proven upgrade procedures, minimizing any unforeseen system impacts through the introduction of new products. 2. Upgrade projects can be performed during a series of short, planned downtime periods, such as weekends and short holidays, versus a scheduled but extended shutdown period. 3. Reduced learning curve for operators and maintenance personnel who are introduced to a series of small, focused changes at a time. 4. A savings of as much as 75% of engineering and integration costs through the use of conversion tools and procedures provided by Schneider Electric, as the original manufacturer of both the legacy motion system as well as the modern motion system that replaces it. 5. Project funding can be broken into smaller amounts, justified and paid from a maintenance budget versus a capital budget, which simplifies budget approval. 6. Reduction of unscheduled downtime due to increased system reliability and ready access to spare products. 7. Minimized hardware replacement costs with a harness converter that enables compatibility of the old motor with a new drive system. 8. The new system offers the potential for increased productivity through higher performance and faster cycle times. To demonstrate the impact of an upgrade project on machine cycle time, a sequence chart is provided for an actual customer s single-axis transfer bar application. This comparison is for illustrative purposes only; actual results will be based on application code, mechanical constraints, network performance, and other design parameters. In this transfer bar example, total cycle time of the legacy system was 30 seconds (see figure i). With changes implemented as outlined in the following procedures, this total was reduced by.76% to 2.18%. Although these numbers may seem insignificant on the surface, this improvement in cycle time has allowed this customer to produce up to 21 more products per shift, which translates to a 9 month payback period on the upgrade investment. Figure i. Sequence chart of original Motion System Page 2

5 How Schneider Electric can Help Schneider Electric Solutions & Services offers its customers transition tools and expertise to facilitate technology upgrade projects for its customers. The following is a list of capability that is applicable to the system types described within this document: Modicon 984 rack adapters and I/O swing arm assemblies Modicon Motor to Lexium Servo drive conversion harnessing Modicon 984 Ladder Logic software to Unity software conversion utility Schneider Electric Automation Field Services Schneider Electric Industrial Solutions Center Schneider Electric Customer Learning Center Schneider Electric can also provide project management and complete turnkey service for those customers who need an all-inclusive solution. For more information on these or other migration services, please fill in the form at or call Schneider Electric Automation Field Services at , option 3 Page 3

6 Table of Contents Example A, Before: Typical Single Axis Solution, Incremental Through Full Upgrade 5 Example A, Step 1: Upgrade CL1000 Drive with Lexium Drive 6 Example A, Step 2: Upgrade B885 with MB+ and LXMB 7 Example A, Step 3: Upgrade 984 PLC with Quantum PLC 8 Example A, HMI Replacement: Upgrade Panelmate HMI with Magelis 9 Example A, Motor Replacement: Upgrade Modicon motor w/lexium motor 9 Example A, After: Completed Migration, Using the latest technology 10 Example B, Typical Legacy Modicon Multi-Axis Servo: Incremental Through Full Upgrade, Select Control based on Complexity of Application 11 Example B, Unique Challenges 12 Example B, Step 1: Upgrade CL1000 Drive with Lexium Drive w/mb+ 13 Example B, Step 2: Upgrade to a Quantum PLC 14 Example B, HMI Replacement: Upgrade Panelmate HMI with Magelis 15 Example B, Motor Replacement: Upgrade Modicon motor w/lexium motor 15 Example B, After: Completed Migration, Using the latest technology 16 Example B, OPTION 1: Use the LMC as a dedicated Motion Controller 17 Example B, OPTION 2: Remove PLC and use the LMC for Motion & PLC Control 18 Example B, OPTION 3: Upgrade to a Unity-based PLC 19 Page 4

7 Example A, Before: Typical Single Axis Solution, Incremental Through Full Upgrade The adjacent figure represents the typical system components for the bulk of the legacy single axis applications that are still employed in hundreds of discrete manufacturing applications throughout the US. Installed architecture: Motor = Modicon CG series motor with resolver feedback Drive = PLS4 power supply w/1-3 Modicon Cyberline drives (current amplifier) Custom isolation transformer = 199V plus 19.9V secondary (required for Cyberline drives) Modicon 984 PLC with corresponding motion module (B885, BMOT, QMOT); velocity, current & position loops are closed within the motion module System HMI = Modicon Panelmate series linked either thru MB or MB+ Almost all software employed is DOS-based Problems the customer faces: 1) Motors often have long repair cycles, and replacements can be difficult to locate and procure. 2) Cyberline Drives are obsolete w/limited repair capability due to the lack of component availability. 3) Memory ceilings within PLC and HMI, limiting process expansions and modifications. 4) Software is industrial specific and does not conform to object-oriented IEC standards familiar to new talent pool. 5) Legacy system lacks many modern selfdiagnostic capabilities of modern platforms which reduce maintenance burden. Figure ii. Typical Legacy Modicon Single Axis Servo (Also applies to Compact/BMOT, Quantum/QMOT, CL1000D) Page 5

8 Example A, Step 1: Replace CL1000 Drive with Lexium Drive In this first step, we address the portion of the customer s application that can be accomplished most quickly, with the least risk of extended process interruption. By removing the legacy Cyberline drive and replacing it with the Telemecanique Lexium amplifiers, we decrease the number of components or potential failure points in the system. At the same time, we introduce a conversion cable harness assembly that allows us to interface to the existing motors, thus maintaining the current mechanical interface to the process machinery. This conversion kit contains everything required for Schneider Electric to provide a trouble-free, quick-exchange interface to the legacy motor and feedback system. Because the Lexium has a built-in 480V power supply, there no longer is the need for the isolation transformer and PLS4 Power Supply, thus further reducing system component count and related complexity. Figure iii. Replace CL1000 Drive with Lexium Drive Retain Servo Motor, Cable, Gearbox No PLC or HMI changes Reclaim panel space In the new system, the Lexium servo drive closes velocity and current loops and commutates the motor while the existing motion module continues to regulate position. Power and feedback cables are now both connected to the drive which follows a voltage speed command generated by the motion module. The Drive Parameters are now addressed within the Telemecanique Unilink Software, a modern Windows-based, object oriented software package for tuning motor parameters, which boasts a time-saving auto-tuning feature. Motion profiles remain within the existing motion module sequenced from the PLC. The new system contains fewer components, which reduces the number of potential failure points and simplifies troubleshooting. The customer now has an off the shelf amplifier and has addressed three critical, obsolete components: the Cyberline amplifiers, the power supply, and the custom isolation transformer Estimated swap-out time per amplifier is 1-2 hours more than the time it would take to simply replace a failed Cyberline drive. This amount of work can easily be scheduled during a weekend or single day of planned outage. Page 6

9 Example A, Step 2: Replace Modicon B885 with MB+ and LXMB function blocks. Figure iv. Replace Modicon B885 with MB+ and LXMB Motion Control over MB+ No Dedicated Motion Controller Real-time Info over Peer Cop (increased bandwidth) LXMB Retains Formatting for HMI Motion Control Backed-up in PLC Program The second step takes advantage of the intelligence built in the existing Lexium amplifier installed in step one. We can remove the existing motion module (Modicon B885 or BMOT) as the motion commands/profiles can now be relocated to the Lexium drive. At this point, we can still allow the PLC to sequence the motion, but by issuing commands over MB+ to the Lexium device. Within the 984-based Proworx NXT or Proworx 32 PLC Programming software, are pre-defined, fill-in-the-blank templates to assist in implementing motion function blocks. These LXMB loadable function blocks become part of the ladder logic instruction set and enable the Lexium motion axis to be managed as a Peer Cop device, where all axis functions (position, velocity, fault warning and drive status, etc.) are updated during each token rotation. Whereas the legacy system took two scans per piece of passed information, the new system provides all axis function updates for every scan of MB+, allowing for faster machine cycles. The Lexium s 20-bit position resolution (versus bits) allows for greater accuracy and potentially tighter machining tolerances. There is no longer a requirement for dedicated motion programming software (MMDS), since all related functionality is now backed up within the PLC programming software. The drive parameters are configured and maintained through Unilink software. Page 7

10 Example A, Step 3: Replace 984 PLC with Quantum PLC The next logical step is to address the replacement and upgrade of the 984 PLC employed within the application. Schneider Electric minimizes costs and risk through the compatibility of the legacy PLC ladder logic with the state-of-the-art Modicon Quantum PLC platform. This compatibility serves several benefits: Minimizes engineering and startup time Reduces the need for maintenance retraining Reduced opportunity for errors to be introduced through manual conversion Smaller footprint ensures minimal impact on panel layout Direct compatibility with 800 Series I/O Availability of backplate assembly panel to eliminate panel mounting modifications. Figure v. Replace 984 PLC with Quantum PLC Motion Control over MB+ No Dedicated Motion Controller Real-time Info over Peer Cop (increased bandwidth) LXMB Retains Formatting for HMI Motion Control Backed-up in PLC Program AND Option to Use NOM for Separate MB+ or Ethernet Network Option to Upgrade to Unity Programming Further, the 800 Series I/O can be easily upgraded to Modicon Quantum I/O using conversion backplate and swingarm adaptors. Using these conversion tools reduces swapout time by up to 80%, and reduces the risk of rewiring errors. Another direct benefit provided by the Modicon Quantum platform is the ability to dedicate a MB+ or Ethernet network as a motion only channel which improves communication performance through isolation from other network functions. This improved communication performance has a direct impact on overall machine cycle time and significant productivity improvements have been realized on other customer applications. The Modicon Quantum platform s compatibility with Unity Pro Programming software also enables migration of the 984 ladder logic to the industry-standard IEC61131 format, if desired. A software conversion service from Schneider Electric Services facilitates this conversion, and minimizes custom modifications and integration time. The use of Unity Pro IEC enables seamless diagnostics, simple program expansions and modifications, and access to a new generation of programming professionals familiar with objectoriented languages. The execution of the following two steps can be performed at any time during the sequence of the incremental migration process. Page 8

11 Example A, HMI Replacement: Replace Panelmate HMI with Magelis Figure vi. Replace Panelmate HMI with Magelis More power and greater flexibility The Telemecanique Magelis HMI Family offers increased application flexibility and performance by supporting touch-screen applications as well high speed communications over Ethernet. This communication performance is often realized immediately through faster screen updates. Schneider Electric s application software conversion tools greatly reduce the time to port the existing Panelmate application screens to the new Magelis platform. In most circumstances, very little code or graphics need to be re-written, which reduces the development and integration costs associated with the upgrade project. By offering familiar screens and functions, operator retraining is minimized. Mounting plates and communication adapters accommodate existing panel layouts and, in many cases, eliminate the need for expensive panel modifications. Example A, Motor Replacement: Replace Modicon motor w/lexium motor Figure vii. Replace Modicon motor w/ Lexium motor High performance Servo Motor High Resolution Encoders Once the new Lexium amplifier has been installed, the motor can be replaced with a modern, industry-standard offering. New motor technology typically offers a smaller form factor as well as options for high-resolution and multiturn absolute encoders for increased mechanical accuracy. In addition, the new Lexium/motor combination can be replaced or exchanged with minimal need for re-tuning the amplifier, as the motor/amplifier combinations are pre-matched and optimized. This reduces setup time and improves the maintainability of the new system. New motors are also more readily available, improving MRO lead time and spares accessibility. Page 9

12 Example A, After: Completed System Migration taking advantage of State of the Art Technology Figure viii. Completed Migration, Using the latest technology Page 10

13 Example B, Typical Legacy Modicon Multi- Axis Servo: Incremental Through Full Upgrade, Select Control based on Complexity of Application The adjacent figure represents the typical system components for the bulk of the legacy multi-axis applications still currently employed in many discrete manufacturing applications, such as gantries. Installed architecture: Motor = Modicon CG series motor with resolver feedback Drive = One or more power supplies with 1-3 Modicon Cyberline drives per power supply. Custom isolation transformer = 199V plus 19.9V secondary (required for Cyberline drives) Modicon 984 PLC Modicon 3220 or 3240 Motion Controller (supporting 4 or 8 axis control) Wiring interface module (breakout module required for motor interface connections) Modicon TR130 motion operator interface System HMI = Modicon Panelmate series linked either thru MB or MB+ Almost all software employed is DOS-based, which creates issues with available computer platforms and maintenance familiarity. Problems the customer faces: 1) Motors often have long repair cycles, and replacements can be difficult to locate and procure. 2) Cyberline Drives are obsolete w/limited repair capability due to the lack of component availability. 3) Memory ceilings within PLC and HMI, limiting process expansions and modifications. 4) Software is industrial specific and does not conform to object-oriented IEC standards familiar to new talent pool. 5) Legacy system lacks many modern selfdiagnostic capabilities of modern platforms which reduce maintenance burden. Figure ix. Typical Legacy Modicon Axis Gantry Page 11

14 Example B, Unique Challenges Unlike single axis motion legacy systems, the typical installed multi-axis system poses greater challenges that have to be addressed in a systematic fashion to minimize overall system transition time: Figure x. Unique Challenges of a Multi-Axis System 1) Proprietary 3-Phase Current Control The old, installed amplifiers utilized a proprietary 3-phase current command for control. 2) Separate, Dedicated Terminal for Motion Controller The TR130 was a dedicated dumb terminal developed specifically for multi-axis applications. 3) Separate, Non-compatible Communications Modbus, RS232, RS422, S908. The 3240 Motion Controller is compatible with a variety of disparate communication protocols, which must be accounted for in the migration plan. 4) Resolver-Only Feedback The breakout box originally deployed in these applications only accepted resolver feedback signals from the motor. 5) Bandwidth limitations in PLC communication Finally, these older systems were limited in the amount of information that could be passed during each PLC scan as peer cop and other newer technologies were not available. This limited the amount of register and I/O dated that could be exchanged and often required logic gymnastics in the PLC, thus making troubleshooting more difficult. The variances and limitations described above makes planning all the more critical for migrating multi-axis applications. Several options are available for the customer to optimize the benefit of the upgraded system, depending on the intended scope and objectives of the project. Page 12

15 Example B, Step 1: Replace CL1000 Drive with Lexium Drive w/mb+ The first logical step to an incremental migration project is to replace the amplifiers with Lexium drives. At this point, we can still allow the PLC to sequence the motion, but by issuing commands over MB+ to the Lexium device. Within the 984-based Proworx NXT or Proworx 32 PLC Programming software, are predefined, fill-in-the-blank templates to assist in implementing motion function blocks. These LXMB loadable function blocks become part of the ladder logic instruction set and enable the Lexium motion axis to be managed as a Peer Cop device, where all axis functions (position, velocity, fault warning and drive status, etc.) are updated during each token rotation. Whereas the legacy system took two scans per piece of passed information, the new system provides all axis function updates for every scan of MB+, allowing for faster machine cycles. The Lexium s 20-bit position resolution (versus bits) allows for greater accuracy and potentially tighter machining tolerances. Figure xi. Replace CL1000 Drive with Lexium Drive w/mb+ Motion Control over MB+ Retain Servomotor, cables, gearbox. Minimal PLC or HMI changes Reclaim Panel Space 40% Reduction in Number of Components Page 13

16 Example B, Step 2: Replace 984 PLC with Quantum PLC The next logical step is to address the replacement and upgrade of the 984 PLC employed within the application. Schneider Electric minimizes costs and risk through the compatibility of the legacy PLC ladder logic with the state-of-the-art Modicon Quantum PLC platform. This compatibility serves several benefits: Minimizes engineering and startup time Reduces the need for maintenance retraining Reduced opportunity for errors to be introduced through manual conversion Smaller footprint ensures minimal impact on panel layout Direct compatibility with 800 Series I/O Availability of backplate assembly panel to eliminate panel mounting modifications. Further, the 800 Series I/O can be easily upgraded to Modicon Quantum I/O using conversion backplate and swingarm adaptors. Using these conversion tools reduces swapout time by up to 80%, and reduces the risk of rewiring errors. Figure xii. Upgrade to a Quantum PLC Provides a separate, dedicated MB+ Network for Motion Control Another direct benefit provided by the Modicon Quantum platform is the ability to dedicate a MB+ or Ethernet network as a motion only channel which improves communication performance through isolation from other network functions. This improved communication performance has a direct impact on overall machine cycle time and significant productivity improvements have been realized on other customer applications. The Modicon Quantum platform s compatibility with Unity Pro Programming software also enables migration of the 984 ladder logic to the industry-standard IEC61131 format, if desired. A software conversion service from Schneider Electric Services facilitates this conversion, and minimizes custom modifications and integration time. The use of Unity Pro IEC enables seamless diagnostics, simple program expansions and modifications, and access to a new generation of programming professionals familiar with objectoriented languages. Page 14

17 The execution of the following two steps can be performed at any time during the sequence of the incremental migration process. Example B, HMI Replacement: Replace Panelmate HMI with Magelis The Telemecanique Magelis HMI Family offers increased application flexibility and performance by supporting touch-screen applications as well high speed communications over Ethernet. This communication performance is often realized immediately through faster screen updates. Figure xiii. Replace Panelmate HMI with Magelis More power and greater flexibility Schneider Electric s application software conversion tools greatly reduce the time to port the existing Panelmate application screens to the new Magelis platform. In most circumstances, very little code or graphics need to be re-written, which reduces the development and integration costs associated with the upgrade project. By offering familiar screens and functions, operator retraining is minimized. Mounting plates and communication adapters accommodate existing panel layouts and, in many cases, eliminate the need for expensive panel modifications. Figure xiv. Replace Modicon motor w/ Lexium motor High performance Servo Motor High Resolution Encoders Example B, Motor Replacement: Replace Modicon motor w/lexium motor Once the new Lexium amplifier has been installed, the motor can be replaced with a modern, industrystandard offering. New motor technology typically offers a smaller form factor as well as options for high-resolution and multi-turn absolute encoders for increased mechanical accuracy. In addition, the new Lexium/motor combination can be replaced or exchanged with minimal need for re-tuning the amplifier, as the motor/amplifier combinations are pre-matched and optimized. This reduces setup time and improves the maintainability of the new system. New motors are also more readily available, improving MRO lead time and spares accessibility. Page 15

18 Example B, After: Completed Migration, Using the latest technology This step-by-step incremental migration strategy minimizes risks of extended downtime and allows for better management of project costs. The options that follow, though more extensive, offer greater benefits such as greater performance, minimizing component count, and taking advantage of standard IEC programming. Figure xv. Completed Migration, Using the latest technology Page 16

19 Example B, OPTION 1: Use the LMC as a dedicated Motion Controller Another approach is to utilize the new Lexium Motion Controller (LMC) to manage and control up to 8 amplifiers. This solution maintains the degree of separation between motion and logic control, and adds a dedicated motion communication bus (CanSync) for maximum data throughput and servo performance. This solution also offers enhanced capabilities such as linear and circular motion interpolation, which are often required in advanced point-to-point applications such as milling, where a motion path must be accurately maintained. Figure xvi. Use the LMC as a dedicated Motion Controller Page 17

20 Example B, OPTION 2: Remove PLC and use the LMC for Motion & PLC Control In stand-alone motion applications with limited I/O count, the option exists to simply replace the motion functionality of the existing 3220 or 3240 controller with the new Lexium Motion Controller. This option eliminates the separate PLC, which significantly reduces component count and system complexity, allowing for easier maintenance, savings of inventory costs, and elimination of a separate software program. Figure xvii. Remove PLC and use the LMC for Motion & PLC Control Provides CAN Sync for Fully Interpolated Motion Page 18

21 Example B, OPTION 3: Upgrade to a Unity-based PLC As stated before, the use of Unity Pro IEC as a programming standard enables seamless diagnostics, simple program expansions and modifications, and access to a new generation of programming professionals familiar with object-oriented languages. The use of Unity Pro also enables the selection of the PLC platform that is most appropriate for the functionality of the application. For example, the Modicon M340 PLC has less I/O capacity than the Quantum, but offers integrated CANOpen and Compact Flash-based removable memory cards in much smaller form factor. Figure xviii. Upgrade to a Unity-based PLC Provides: Native CAN Bus Network for Motion Control Unity motion function blocks Page 19

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23 Schneider Electric Services Services to support your Modicon and Square D Sy/Max Automation Equipment From the original manufacturer, Schneider Electric For over 30 years, Schneider Electric s automation products from Modicon, Square D Company, and Telemecanique, have provided innovative technology to applications across the globe. Many customers still depend on the continuous operation of older models, such as in the Modicon 584, Modicon 984, and the Square D Sy/Max product lines, which have set the standard for reliability and continuous technology migration throughout the automation industry. Schneider Electric maintains its tradition of value to its customer base by continuously developing today s flagship platforms, such as the Modicon Quantum TM, Modicon Premium TM and the Modicon M340 TM. Schneider Electric Services provides a wide range of capabilities to help customers get the most from their investment in all of our products, both new and legacy. MODICON 484 MODICON 584 MODICON 984 Square D MODICON Symax Compact MODICON Micro MODICON Quantum MODICON Premium MODICON Momentum MODICON M Sample of product lines and networks we service: PLC Product Lines Motion Product Lines Networks HMI Product Lines Modicon series: 284, 384, 484, 584, 684, 884, 984, Micro TM, Compact TM, Premium TM, Momentum TM, Nano TM, Quantum TM, M340 TM Telemecanique TSX 17/37/47/57/67, Twido TM Sy/Max from Square D 3200/3220/ B885 CL1000 BMOT QMOT Lexium TM Modicon motors Remote I/O Modbus Modbus Plus TM Ethernet Sy/Net CANOpen Fipway Unitelway Interbus-S Profibus-DP Factorymate Panelmate Magelis IPC Magelis XBTF, XBTG TC 2000 continued...

24 With a complete menu of installed base services, Schneider Electric enables its customers to maximize the investment they ve made in these automation systems. These services include: Spare parts supply The most complete inventory of Schneider Electric automation products from every generation, factory-certified and warranted. For the fastest response, your requirements to service.sales@us.schneider-electric.com. Call , option 2 for a Return Materials Authorization (RMA) number, or to ask about spare parts availability. Repair and Return Accurate and timely repair as only the original manufacturer can provide, tested to ensure that it s fixed right the first time. A detailed root cause analysis is available upon request. Repair and Update Service All engineering changes added to bring the product to a like-new condition, as if it were the most recent off the assembly line. Exchange For a downtime emergency, we can have a new or refurbished product in your hands within hours return the defective unit to us for a partial credit. Extended Warranty Repair and update service with protection against escalating repair costs of electronic equipment. All spare parts and repair services listed above are delivered with a comprehensive 12-month warranty as a testament to our quality. Call , option 3 for dispatch or quotation request. Call for contract pricing or for technical support. Call or visit Field Service 24/7 dispatch of a skilled Field Service Technician for on-site troubleshooting and repair of your automation system. Also available: Installation Technology Migration/Upgrade Startup Support Program Conversions Preventative Maintenance Network Troubleshooting and Certification Customer Support Programs Individual, group, and site packages available for software updates, access to our online support portal, and expert technical support. Customer Training Skills-based learning for engineers and maintenance professionals. Scheduled at our regional training centers and channel partner locations Performed onsite at customer-specified facilities Online-based tutorials and quick-start kits for independent learning Modular curriculums for customized courses Hands-on workshops for immediate application of new skills Schneider Electric North American Operating Division Schneider Electric Services One High Street North Andover, MA Tel: option 2 Fax: Schneider Electric All rights reserved.