Mitel NuPoint Messenger Technical Documentation - Release 7.0

Transcription

1 Technical Reference Manual DOCUMENT HISTORY Revision Date Issued Part Number Revision A December Revision B October Revision A June Revision A January Revision A August Issue 1 November B1 Contents Copyright 2002, Mitel Networks Corporation Distributed Courtesy of 8777 E. Via De Ventura Suite #340 Scottsdale, Arizona Support: Sales: General: Main: (480) Fax: (480) support@legacyvoic .com sales@legacyvoic .com info@legacyvoic .com Copyright 2002, Mitel Networks Corporation 1

2 About This Manual This manual provides technical reference information for use when installing and servicing the NuPoint Messenger server Models 70, 120 and 640. Who Should Read This Manual This manual is intended for Certified Technicians (CCTs), responsible for installing and servicing the voice mail server. Technicians must have experience with voice mail servers, PC hardware component installation, and an understanding of basic telecommunications principles. They must have completed the Installation and Maintenance training. If you do not meet these criteria, do not attempt to install or service the server. Contact your support representative. How to Use This Manual This manual contains technical reference information. Organization This manual contains information in the following categories: Chapter 1: System Level References Chapter 2: System Connectivity Components - Section A: Telephony Components - Section B: Computer Interfaces Chapter 3: Special-Service Components Chapter 4: Base-System Components Chapter 5: Storage Components Chapter 6: Power Components Chapter 7: Operations, Administration, and Maintenance Technical References The technical references contain detailed background information about the hardware components of the server. Use these references in connection with the Installation and Service Manual for the server. Which Document Do I Use? Copyright 2002, Mitel Networks Corporation 2

3 Topics listed below are described in the documents indicated. This table lists documents for the base hardware and software only, not optional features. Topics Notice to Installer Installation and Service Manual Technical Reference Manual Reference and Configuration Manual Diagnostics Manual (Model 640 only) Activating an inactive configuration Administration by Phone Billing Call placement Card configuration Card replacement Defining a line group Diagnostics DID NuPoint Voice application Disk replacement Distribution lists Duplicating a configuration Error Log messages Event Recorder messages FCOSs and feature bits Floppy backup and restore FPSA GCOSs and groups Glossary Greetings Hardware changes Hardware descriptions Installation procedures LCOSs and limits Mailboxes Message delivery Message waiting lights Paging Passcode - mailbox Password - console Copyright 2002, Mitel Networks Corporation 3

4 Phoneline exceptions Power information Prompts RCOSs (NPA/NXX) Release Notes Repairing a server Replacing a server Reports Resource Manager Service procedures Site preparation System administration System maintenance System security System verify Testing a configuration Troubleshooting Updating Upgrading Verifying configuration parameters NuPoint Voice application Use the Installation and Service Manual for the server: Model 70, 120, or 640. What If Information Is Missing? If the information you need is not yet available in the documents listed above, look in these documents: Release Notes Technical Memos Field Alert Bulletins How Do I Obtain the Documents I Need? To obtain other NuPoint Messenger documents, contact your distributor. Reader Advisories Reader advisories used in this manual are shown below. Copyright 2002, Mitel Networks Corporation 4

5 Note: Information especially useful in relation to this procedure. CAUTION! Information that helps you prevent equipment or software damage. CAUTION! Information that helps you avoid electrostatic discharge (ESD) damage to the equipment. WARNING! Information that helps you prevent an interruption to telecommunications traffic. WARNING! A hazard that can cause you p ersonal injury. DANGER! Warns of a condition that could severely injure or kill you. Before You Start This manual assumes that you are familiar with using a console and keyboard. This section describes how to use the NuPoint Messenger server effectively. Console Tips and Techniques The tips and techniques offered in the following paragraphs can make configuration entry sessions at the server console more productive. Viewing Menus When you finish entering a value for a parameter, the server displays an abbreviated form of the current menu, called the "short menu." To view the complete current menu when a short menu is displayed, press Enter. To return to the Main Menu from any NuPoint Voice configuration menu, press X (Exit), until the Main menu appears. Accepting Defaults To accept a default displayed in a prompt, press Enter. To accept a default displayed in a menu, no action is necessary. Quitting an Entry Session At any point while entering offline or online parameters, you can quit. Quitting discards all entries that you have made and leaves the NuPoint Voice configuration the way it was before you started entering parameters. Copyright 2002, Mitel Networks Corporation 5

6 To quit from the Configuration Offline or Online menu, select (Q) Quit -- Forget Changes and enter Y to return to the Configuration Main menu. Shortcut Commands You can execute keyboard shortcut commands at the server console. To do this... Exit from the offline or online menus, or FCOS, LCOS, GCOS menus, and save any entries Exit from the offline or online menus, or FCOS, LCOS, GCOS menus, without saving any entries Stop scrolling a displayed report Resume scrolling a displayed report Return to the NuPoint Voice application when a # or $ prompt is displayed X Q + Y Type... Ctrl-S Ctrl-Q Ctrl-D or type exit Preparing for Hardware Installation Before you begin to install any server hardware, read the following warnings. WARNING! An equipment grounding conductor that is not smaller in size than the ungrounded branch-circuit supply conductors must be installed as part of the circuit that supplies the product or system. Bare, covered, or insulated grounding conductors are acceptable. Individually covered or insulated equipment grounding conductors must have a continuous outer finish that is either green or green with one or more yellow stripes. The equipment grounding conductor is to be connected to ground at the service equipment. WARNING! The attachment plug receptacles in the vicinity of the product or system must be of a grounding type and the equipment grounding conductor serving these receptacles must be connected to earth ground at the service equipment. DANGER! Never install telephone wiring during a lighting storm. Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Copyright 2002, Mitel Networks Corporation 6

7 Protecting Your Equipment From Damage CAUTION! Many of the server components are easily damaged by electrostatic discharge (ESD) or rough handling: Line cards, CPU cards, and hard disks are particularly susceptible to damage. Unless instructed otherwise, observe the precautions listed below and in individual sections while handling all components. Use the following instructions to reduce the risk of equipment trouble, down-time, and customer dissatisfaction: Wear a grounded wrist strap while handling components. Doing so protects the components from electrostatic discharges (ESD). Do an orderly shutdown of your server before turning off the power. Refer to the and Service Manual for instructions. Removing or installing a component while the server power is on can severely damage both the component and associated circuitry. Always: Installation - Wait 60 seconds after you turn the server power off for the hard disk to stop spinning. - If you need to set switches or jumpers on a circuit card, first place the card on an anti- work on the component until you have static mat. If a mat is not available, do not obtained a mat. - Store circuit cards and other components in anti-static bags and their original shipping boxes. 1 System Level References This chapter provides System Level Technical References (TRs). Technical References Use the technical references to find detailed background information about the hardware components of NuPoint Messenger server Models 640, 120, and 70. How to Use This Chapter Identify the System-Level Reference that you want to study. Go to the "List of Technical References" in this chapter and identify its TR number, then find the TR in this chapter. List of Technical References Model 120 Service Card Hardware Configuration TR 1902 Model 70 Service Card Hardware Configuration TR 1920 Model 640 Service Card Hardware Configuration TR 1922 Enclosure for Model TR 1924 NuPoint Messenger Service Card Software Configuration TR 1935 Copyright 2002, Mitel Networks Corporation 7

8 TR 1902 Model 120 Service Card Hardware Configuration Technical Reference This document provides a brief description of the NuPoint Messenger server Model 120, service card configuration procedures, and hardware configuration rules and maps. 1 Server Overview The NuPoint Messenger server is available in the following packaging options: the Model 120R/S tower; the Model 640 open frame (rackmount) or enclosure; and the Model 70 desktop minitower. Each server uses a different CPU and supports a different number of ports and backplane slots. This section provides a brief overview of Models 120S and 120I. The Model 120 servers use the same software and are based on the same design, CPU, and hard drives, and but have different service card configurations. Both servers include a floppy drive that uses 3.5-inch double-sided, high-density diskettes. Use the floppy drive to install, reconfigure, and update system software and optional features, install patches or RSDs, and back up mailbox and account data files. Hard disks provide storage for the operating system, system software, mailbox and message statistics, and digitized speech. The Model 120 uses a SCSI bus and SCSI disks. In both servers, the telephony interface, voice recognition, and Fax cards support the Multi- Vendor Integration Protocol (MVIP) bus. Model120S The Model 120S server includes a Pentium CPU, SCSI bus, 500 W power supply, 10 available ISA card slots, the floppy drive, and SCSI hard disks. This system accommodates up to eight ISA-compatible telephony interface cards (analog or digital) for a maximum of 60 ports. Up to four SCSI disks of the same size provide up to 960 hours of redundant speech storage. The base system includes a SCSI hard disk and interface card, a modem, and a minimum of four ports on one line card. Model 120I The Model 120R server includes a Pentium CPU, SCSI bus, 500W power supply, 10 available ISA card slots, the floppy drive, and SCSI hard disks. This system accommodates up to four ISA- a modem, and a minimum of four ports on one line compatible telephony interface cards (analog or digital) for a maximum of 48 ports. One or two hard disks can provide up to 210 hours of redundant speech storage. The base system includes a SCSI hard disk and interface card, card. 2 Server Architecture The block diagram in Figure 1 shows the Model 120 basic architecture. The architecture is partitioned into six functional areas: System Connectivity, Special Service, Base System, Storage, Power, and Operations, Administration, and Maintenance. The basic features of these subsystems are described below. Figure 1 Model 120 Block Diagram Copyright 2002, Mitel Networks Corporation 8

9 The System Connectivity area includes the telephony and computer interface components that connect the system to the external world. They are located in ISA bus slots. Computer interfaces include a high speed serial card and an Ethernet card. Telephony interfaces include digital (T1 and E1) and analog (such as Loopstart and DID) line cards as well as the SS7 card. The DSP cards support the T1/E1 interfaces. The MVIP bus interconnects the telephony interface cards. The Special Service components are the Fax and Voice Recognition cards. The MVIP bus interconnects the special service and telephony interface cards. The Base System components consist of the main CPU and disk storage interface. The Model 120 uses a SCSI disk interface, which is provided by a plug-in card. The Storage components consist of the hard drives that store system software, mailbt>es, user accounts, and user speech. The Model 120S supports up to four SCSI hard disks. The Model 120R supports one or two SCSI hard disks. The Power components consist of the system power supply. Both the Model 120S and Model 120R use a 500W AC- or DC-input power supply. The Operations, Administration, and Maintenance (OA&M) area consists of the system interfaces and features that support the OA&M. These include the console serial ports on the CPU and the floppy drive interface. 3 Card Configuration This section describes the hardware configuration procedures for Models 120S and 120R. Configuration and installation procedures for both Model 120 servers are similar, except for the location and number of service cards in each server. Model 120S The Model 120S includes 10 available ISA card slots. In the standard system configuration, the CPU card resides in slot 0 and the SCSI interface card resides in slot 1. Configure slots 2 through 11 with up to eight service cards according to specific user needs. Analog and digital service cards can be mixed in the same server. See Table 1 for a list of all service cards that can be used in the Model 120S. See Figures 2 and 3 for the Model 120S slot maps. Model 120R The Model 120R includes 10 available ISA card slots. In the standard system configuration, the CPU card resides in slot 0 and th e SCSI interface card reside s in slot 1. Configure slots 2 through 11 with up to four service cards according to specific u ser needs. Analog and digital service cards can be mixed in the same server. Se e Table 1 for a list of all service cards that can be used in the Model 120R. See Figures 4 and 5 for the Model 120Rslot maps. Table 1 Model 120S/120R Cards Copyright 2002, Mitel Networks Corporation 9

10 Category/Name Configure Hardware? Consider Clock Install Configure Technical Termination? MVIP Bus Resource Reference Cable? Manager? Manual Optional Feature Manual Telephony Network C hapter 2 LC8 (Eight SIPs)/ LC4 (Four SIPs)/ DSP8 (No SIPs) TR 1901 Power Config Card TR V Dual T1 TR 1905 DSP24/30 TR 1903 SS7 (MTP Processing) DSE Computing Chapter 2 Network Ethernet TR 1907 Serial Interface TR /4/8/16/32 Cards S erial Smartcard TR 1909 Special Service Chapter 3 Cards FAX 2/4/8 TR 1904 Voice Recognition TR 1937 Base System Chapter 4 CPU - Pentium TR 1912 SCSI Interface TR 1916 Card Card Installation Guidelines Use the following guidelines when installing any cards in the server. Before Installing a Card 1. Refer to the configuration maps in this reference or contact your distributor to set up the slot map for the server. 2. Wear an ESD wrist strap and attach it to a solid ground on the server. 3. Refer to the Installation and Service Manual to shut down the server, turn off the power, and wait one minute for the hard disk to stop spinning. Configuring the Hardware 4. If the card is on the following list, set the address switches on the card to the configuration number for the slot. Go to the TR for the card to determine which jumpers or switches to set. - Serial Interface Card - Serial Smartcard - Dual T1, Dual E1, SS7, DSE Copyright 2002, Mitel Networks Corporation 10

11 - LC4, LC8, DSP8, DSP24/30 - FAX2, FAX4, FAX8, Voice Recognition Terminating the MVIP Clock CAUTION! If you are adding a card, the existing termination may need to be changed from the existing card to the new one. Only MVIP cards are involved in MVIP termination. Although a DSP24/30 card has an MVIP connector, it does not provide clock termination. The following cards can terminate the MVIP clock signal: - Dual T1, Dual E1, SS7, DSE - LC4, LC8 - FAX2, FAX4, FAX8, Voice Recognition Always terminate both ends of the MVIP bus. If a DSP24/30 card is on one end, set the term ination on the next closest card to that end. (See list above.) Do not set termination on more than two cards at one time. 5. If you need to change the MVIP termination on a card, see the TR for that card to determine which jumpers to set. Installing the Card 6. Hold the card by the top edge or upper corners and press the card firmly into the connector on the backplane. 7. Align the rounded notch on the retaining bracket with the hole in the slot frame and secure the bracket with a 6-32 Philips screw. 8. Connect all required cables to the card. Selecting and Connecting the MVIP Bus Cable 9. From the cable kit (p/n I or S with cables , -07, -09, and -11), choose the shortest cable that will connect to all MVIP cards. The dash number of the cable indicates the number of MVIP connectors. For example, the "-07" cable has seven connectors. 10. If there are more connectors on your MVIP bus cable than cards to plug it into, install the cable with not more than one connector left over at either end. Bootin g Up the Server 11. Refer to the Installation and Service Manual for the procedure to boot-up the server. Addin g and Configuring a Card With Resource Manager 12. If th e card is listed below, follow the instructions given in TR 1935 to add and configure it with the Resource Manager program. If the card is not listed below, skip the following steps and refer to the Reference and Configuration Manual for the offline configuration procedures. - LC4, LC8, DSP8, DSP24/30 - FAX2, FAX4, FAX8, Voice Recognition - Dual T1, Dual E1, SS7, DSE (See the optional features manual for additional Copyright 2002, Mitel Networks Corporation 11

12 instructions) Assigning the Master Clock With Resource Manager The MVIP bus requires that you set a master clock Source and Reference. The Resource Manager defines a default Source and Reference. Use the slot map for the server to ensure that the default Source and Reference will be correct for up to four analog and/or digital MVIP cards. 13. If the configuration includes any digital cards with five or more MVIP cards, select the T1 or E1 interface card closest to the center as the Source. Digital trunk 0 on that card is the default Reference. (Or...) If the configuration is analog only with five or more MVIP cards, select the LC4 or LC8 card closest to the center as the Source and the Reference. Note: Use the Resource Manager menus to make the selections, which may differ from the default. Configuration Rules and Maps If you are expanding the server and it includes DSE, Voice Recognition, or Fractional T1 contact your distributor to plan the slot map. cards, If the server includes only standard analog, digital, or Fax cards, use the information in Table 1 and configuration maps in Figures 2 through 7 to plan the service card configuration and assign the cards to specific ISA bus slots in the Model 120S or 120R. Configuring a service card allocates a specific set of ISA bus resources to a card. The nomenclature lists the service card name with the configuration number in parentheses. For example, the Ethernet (3) configuration includes I/O Address 360H to 37FH, Interrupt 15, no Memory, and no DMA channels. The Ethernet (1) configuration includes a different combination of I/O address and interrupt. Some card configurations are preprogrammed in the factory and are ordered specifically, such as the Ethernet cards. Other cards are configured by the installer. The documentation reflects these differences. The maps show the basic slot assignments for service cards at the left. Additional columns to the right indicate alternate optional assignments. Unfilled slots at the right of the map indicate no allowable alternate card assignments. These maps provide a consistent, manageable system configuration that satisfies the engineering requirements of the product and provides reference configurations for technical support and customers. General Configuration Rules To configure a Model 120, use the following Order of Precedence to assign the cards to slots. The CPU and SCSI interface cards have permanent slot assignments. When assigning the telephony interfaces, assign T1 first, then the LC8s. Assign any computer interface cards last. Order of Precedence: Copyright 2002, Mitel Networks Corporation 12

13 Telephony Interfaces Full T1/E1 and DSP24/30 SS7 Integration LC8 FAX2 FAX4 FAX8 Non-MVIP Cards Computer Interfaces Specific Configuration Rules These are configuration rules for specific situations: LC4/8 Mixing An LC4 card is an LC8 with only four telephony SIPs. It occupies the same slot for a given configuration number. Any of the cards can be an LC4 or LC8 up to the total number of ports allowed for the system. In the Model 120S, if seven cards are LC8, the eighth card must be an LC4. When adding ports to a mix of LC4 and LC8 cards, upgrade the LC4 cards to LC8 cards by adding telephony SIPs or replace the LC4 cards with LC8 cards. T1/E1/Analog Mixing Do not mix T1 and E1 in the same system. Either T1 or E1 may mix with analog in one system. Special Service Cards Power/Config Card Serial Interface Card Ethernet Number of FAX Ports The number of FAX ports can be less than or equal to, but cannot exceed the number of available telephony ports. FAX 2/4/8 Port Mixing These cards can be mixed, but only in a strict sequence that prevents resource conflicts. Refer to TR 1904 for rules about the card sequence as well as information about I/O addresses. MVIP Bus Cabling The slot assignments group the MVIP cards to minimize any gaps between cards. Always use the shortest possible MVIP cable. Distribute any unused cable connectors symmetrically on both sides of the group of MVIP cards. NP View Capacity A NP View session equals a NuPoint Voice port. When calculating system ports, the total of analog ports, digital ports, and simultaneous NP View sessions must be equal to or less than the port capacity. Power/Config Cards Place the se in the outer-most ava ilable slots. Copyright 2002, Mitel Networks Corporation 13

14 Ethernet Card Use only one in a server. If possible, use Ethernet (2) for both 120R and 120S. Note: In the followin g maps, slots with " S/ E/SMRT (3)" allow a choice of Serial Interface ca rd, Ethernet card, or Sma rtcard (3). Only one Ser ial Interface card and one Etherne t card can be installed in one server. An Ethernet (3) conflicts wi th a Smartcard (3); do not install both cards in one server. Figure 2 Model 120S Analog Configuration for GS, DID, and E&M Slot Basic Option Option Option Option Option 0 Pentium 1 SCSI Interface 2 LC4 (7) FAX8 (3) S/E/SMRT (3) S/E/SMRT (3) FAX8 (3) FAX8 (2) 3 LC4/8 (6) FAX8 (2) Ethernet FAX8 (2) FAX8 (2) FAX8 (1) 4 LC4/8 (5) FAX8 (1) FAX8 (1) FAX8 (1) FAX8 (0) OR 5 LC4/ 8 (4) FAX8 (0) FAX8 (0) FAX8 (0) 6 LC4/8 (0) 7 LC4/8 (1) 8 LC4/8 (2) 9 LC4/8 (3) Ethernet 10 P wr/config 1 S/E/SMRT (3) Ethernet Serial 11 Pwr/Con fig 0 Figure 3 Model 120S Analog Configuration for Loop Start Slot Basic Option Option Option Option Option 0 Pentium 1 SCSI Interface 2 FAX8 (3) S/E/SMRT (3) S/E/SMRT (3) FAX8 (3) FAX8 (2) 3 FAX8 (2) Ethernet FAX8 (2) FAX8 (2) FAX8 (1) 4 LC4 (7) FAX8 (1) FAX8 (1) FAX8 (1) FAX8 (0) OR 5 LC4/8 (6) FAX8 (0) FAX8 (0) FAX8 (0) 6 LC4/8 (0) 7 LC4/8 (1) 8 LC4/8 (2) 9 LC4/8 (3) Ethernet 10 LC4/8 (4) S/E/SMRT (3) Ethernet Serial 11 LC4/8 (5) Figure 4 Model 120S Digital Configuration Slot Basic Option Option Option Option Option 0 Pentium 1 SCSI Interface 2 FAX8 (3) S/E/SMRT (3) FAX8 (3) 3 FAX8 (2) Ethernet FAX8 (2) 4 FAX8 (1) FAX8 (1) OR 5 LC4/8 (3) FAX8 (0) FAX8 (0) Copyright 2002, Mitel Networks Corporation 14

15 6 Dual T1/E1 (0) Dual T1/E1 (0) 7 DSP24/DSP30 (0) DSP24/DSP30 (0) 8 DSP24/DSP30 (1) Dual T1/E1 (1) LC4/8 (0) 9 Dual T1/E1 (1) DSP24/DSP30 (1) LC4/8 (1) FAX8 (4) 10 SS7 LC4 /8 (2) FAX8 (5) Ethernet 11 Pwr/Config FAX8 (6) S/E/ SMRT Serial (3) Figure 5 Model 120R Analog Configuration for GS, DID, and E&M Slot Basic Option Option Option Option Option 0 Pentium 1 SCSI Interface 2 FAX8 (3) S/E/SMRT (3) S/E/SMRT (3) FAX8 (3) FAX8 (3) 3 FAX8 (2) Ethernet FAX8 (2) FAX8 (2) FAX8 (2) 4 LC4/8 (5) FAX8 (1) FAX8 (1) FAX8 (1) FAX8 (1) 5 LC4/8 (4) FAX8 (0) FAX8 (0) FAX8 (0) FAX8 (0) 6 LC4/8 (0) OR 7 LC4/8 (1) 8 LC4/8 (2) 9 LC4/8 (3) Ethernet 10 Pwr/Config S/E/SMRT Ethernet Se rial (3) 11 Pwr/Config Figure 6 Model 12RI Analog Configuration for Loop Start Slot Basic Option Option Option Option Option 0 Pentium 1 SCSI Interface 2 FAX8 (3) S/E/SMRT (3) S/E/SMRT (3) FAX8 (3) FAX8 (2) 3 FAX8 (2) Ethernet FAX8 (2) FAX8 (2) FAX8 (1) 4 FAX8 (1) FAX8 (1) FAX8 (1) FAX8 (0) 5 FAX8 (0) FAX8 (0) FAX8 ( 0) 6 LC4/8 (0) OR 7 LC4/8 (1) 8 LC4/8 (2) 9 LC4/8 (3) 10 L C4/8 (4) Ethernet 11 LC4/8 (5) S/E/SMRT (3) FAX8 ( 2) Serial Figure 7 Model 120R Dig ital Configuration Slot Basic Option Option Option Option Option 0 Pentium 1 SCSI Interface 2 FAX8 (3) S/E/SMRT (3) FAX8 (3) 3 FAX8 (2) Ethernet FAX8 (2) 4 FAX8 (1) FAX8 (1) 5 LC4/8 (2) FAX8 (0) FAX8 (0) 6 Dual T1/E1 (0) Dual T1/E1 (0) 7 DSP24/DSP30 DSP24/DSP30 (0) OR (0) 8 DSP24 (1) Dual T1/E1 (1) LC4/8 (0) 9 Dual T1/E1 (1) DSP24/DSP30 (1) LC4/8 (1) FAX8 (4) 10 FAX8 (5) Ethernet Copyright 2002, Mitel Networks Corporation 15

16 11 Pwr/Config S/E/SMRT (3) Serial TR 1920 Model 70 Service Card Hardware Configuration Technical Reference This document provides a brief description of the NuPoint Messenger server Model 70, service card configuration procedures, and hardware configuration rules and maps. 1 Server Overview The NuPoint Messenger server platform is available in four packaging options: the desktop minitower (Model 70), the tower (Model 120), and the open frame (rackmount) or enclosure (Model 640) servers. Each server uses a different CPU and supports a different number of ports and backplane slots. This section provides a brief overview of the Model 70. The Model 70 is based on a standard desktop PC. It features seven ISA slots, a 200 W AC power supply, a 486 CPU, an IDE hard drive, and a 3.5-inch floppy drive, all in a modular design for quick and easy component maintenance. This server can accommodate up to seven analog or digital telephony service cards with a maximum of 32 analog or digital ports. The telephony interface cards and the fax card support the Multi-Vendor Integration Protocol (MVIP) bus. The base system includes a modem and a minimum of four ports on one line card. One IDE hard disk provides storage for the operating system, system software, mailbox and message statistics, and digitized speech. Two IDE hard disks provide redundant storage of up to 210 hours of speech. The server includes a floppy drive that uses 3.5-inch double-sided, high-density diskettes. Use the floppy drive to install, reconfigure, and update system software and optional features, install patches and RSDs, and back up mailbox and account data files. 2 Server Architecture The block diagram in Figure 1 shows the Model 70 basic architecture. This architecture is partitioned into six functi onal areas: System Connectivity; Special Service; Base System; Storage; Power; and Operations, Administration and Maintenance. The basic features of these subsystems are described below. Figure 1 Model 70 Block Diagram The System Connectivity area includes the telephony and computer interface components that connect the system to the external world. These cards are located in ISA bus slots. Computer interfaces include a high speed serial card and an Ethernet card. Telephony interfaces include digital (such as T1 with DSP) and analog (such as DID or Loopstart) line cards. The MVIP bus interconnects the telephony interface cards. The Special Service components are the Fax and Voice Recognition cards. The MVIP bus Copyright 2002, Mitel Networks Corporation 16

17 interconnects the fax and telephony interface cards to provide shared fax service. The Base System components consist of the main CPU and the disk storage interface. The Model 70 CPU uses an IDE interface. The Storage components consist of the hard drives that store system software, mailboxes, user accounts, and user speech. The Model 70 includes one or two IDE hard drives. The Power components consist of the system power supply. The Model 70 uses a 200 W AC power supply. The Operations, Administration, and Maintenance (OA&M) area consists of the system interfaces and features that support the OA&M. These include the console serial ports on the CPU and the floppy drive interface. 3 Card Configuration The Model 70 includes seven ISA card slots. Up to seven service cards can be installed in any combination that totals between 4 and 24 ports, according to specific user needs. Analog and digital service cards can be mixed in the same server. See Table 1 for a list of all service cards tha t can be used in th e Model 70. Refer to the section on "Configuration Rules and Maps" for information on assigning cards to slots. Table 1 Model 70 Cards Category/Name Configure Hardware? Consider Clock Termination? Install MVIP Bus Cable? Configure Resource Manager? Technical Reference Manual Optional Feature Manual Telephony Network Chapter 2 LC8 ( Eight SIPs)/ LC4 (Four SIPs) / DSP8 (No SIPs) TR 1901 Power Config Card TR V Dual T1 TR 1905 DSP24/30 TR 1903 Computing Chapter 2 Network Ethernet TR 1907 Serial Interface TR / 4/8/16/32 Cards Serial Smartcard TR 1909 Special Service Chapter 3 Cards FAX 2/4/8 TR 1904 Voice Recognition TR 1937 Base System Chapter 4 Motherboard 486 CPU TR 1934 Copyright 2002, Mitel Networks Corporation 17

18 Card Installation Guidelines Use the following guidelines when installing any cards in the server. Before Installing the Card 1. Refer to the configuration maps in this reference or contact your distributor to set up the slot map for the server. 2. Wear an ESD wrist strap and attach it to a solid ground on the system. 3. Refer to the Installation and Service Manual to shut down the server, turn off the power, and wait one minute for the hard disk to stop spinning. Configuring the Hardware 4. If the card is on the following list, set the address switches on the card to the configuration number for the slot. Go to the TR for the card to determine which switches or jumpers to set. - Serial Interface Card - Serial Smartcard - Dual T1, DSE - LC4, LC8, DSP8, DSP24/30 - FAX2, FAX4, FAX8 - Voice Recognition Terminating the MVIP Clock CAUTION! If you are adding a card, the existing termination may need to be changed from the existing card to the new one. Only MVIP cards are involved in MVIP termination. Although a DSP24/30 card has an MVIP connector, it does not provide clock termination. The following cards can terminate the MVIP clock signal: - Dual T1, DSE - LC4, LC8 - FAX 2, FAX4, FAX8, Voice Recognition Always terminate both ends of the MVIP bus. If a DSP24/30 card is on one end, set the termination on the next closest card to that end. (See list above.) Do not set termination on more than two cards at one time. 5. If you need to change the MVIP termination on a card, go to the TR for that card to determine which jumpers to set. Installing the Card 6. Hold the card by the top edge or upper corners and press the card firmly into the connector on the backplane. 7. Align the rounded notch on the retaining bracket with the hole in the slot frame and secure Copyright 2002, Mitel Networks Corporation 18

19 the bracket with a 6-32 Philips screw. 8. Connect all required cables to the card. Selecting and Connecting the MVIP Bus Cable 9. From the cable kit (p/n includes cables and -07), choose the shortest cable that will connect to all MVIP cards. The dash number of the cable indicates the number of connectors. For example, the "-07" cable has seven connectors. 10. If there are more connectors on your MVIP bus cable than cards to plug the connectors into, install the cable with not more than one connector left over at either end. Booting Up the Server 11. Refer to the Installation and Service Manual for the procedure to boot-up the server. Adding and Configuring a Card With Resource Manager 12. If the card is listed below, follow the instruction given in TR 1935 to add and configure it with the Resource Manager program. If the card is not listed below, skip the following steps and refer to the Reference and Configuration Manual for the off-line configuration procedures. - LC4, LC8, DSP8, DSP24/30 - FAX2, FAX4, FAX8 - Voice Recognition - Dual T1 DSE (See the optional feature manual for additional instructions) Assigning the Master Clock With Resource Manager The MVIP bus requires that you set a master clock Source and Reference. The Resource Manager defines a default Source and Reference. Use the slot map to ensure that the default Source and Reference will be correct for up to four analog and/or digital MVIP cards. 13. If the configuration includes any digital cards with five or more MVIP cards, select the T1 interface card as the Source. Digital trunk 0 on that card is the default Reference. (Or...) If the configuration is analog only with five or more MVIP cards, select the LC4 or LC8 card closest to the center as the Source and the Reference Note: Use the Resource Manager menus to make the selections, which may differ from the default. Configuration Rules and Maps If you are expanding the server and it includes DSE, Voice Recognition, or Fractional T1 cards, contact your distributor to plan the slot map. If the server includes only standard analog, digital, or Fax cards, use the information in Table 1 and configuration maps in Figure 2 to plan the service card configuration and assign the cards to specific ISA card slots. Configuring a service card allocates a specific set of AT Bus resources to a card. The nomenclature lists the service card name with the configuration number in parentheses. For example, the FAX8 (1) configuration includes a particular I/O Address and Interrupt. The FAX8 (2) configuration includes a different combination of I/O Address and Interrupt. Some card configurations are preprogrammed in the factory and are ordered specifically, such as Copyright 2002, Mitel Networks Corporation 19

20 the Ethernet card. Other cards are configured by the installer. The documentation reflects these differences. The maps show the basic slot assignments for service cards at the left. Additional columns to the right indicate alternate optional assignments. Unfilled slots at the right of the map indicate no allowable alternate card assignments. These maps provide a consistent, manageable system configuration that satisfies the engineering requirements of the product and provides reference configurations for technical support and customers. General Configuration Rules To configure a Model 70, use the following Order of Precedence to assign the cards to slots. When assigning the telephony interface cards, assign T1 first, then the LC8s. Assign any computer interface cards last. Order of Precedence: Telephony Interfaces T1 and DSP24/ 30 LC8 Special Service Cards Computer Interfaces Supplementary Configuration Rules These are configuration rules for specific situations: LC4/8 Mixing An LC4 card is an LC8 with only four telephony SIPs. It occupies the same slot for a given configuration number. Any of the cards can be an LC4 or LC8. When adding ports to a mix of LC4 and LC8 cards, upgrade the LC4 cards to LC8 cards by adding telephony SIPs or replace the LC4 cards with LC8 cards. FAX2 FAX4 FAX8 Non-MVIP Cards Power/Config Card Serial Interface Card Ethernet T1/Analog Mixing A T1 card can be mixed with analog cards. Number of FAX Ports The number of FAX ports can be less than or equal to, but cannot exceed the number of available telephony ports. FAX 2/4/8 Port Mixing These cards can be mixed, but only in a strict sequencing to prevent resource conflicts. Copyright 2002, Mitel Networks Corporation 20

21 Refer to TR 1904 for rules about the card sequence as well as information about I/O addresses. MVIP Bus Cabling The slot assignments group the MVIP cards to minimize any gaps between cards. Always use the shortest possible MVIP cable. Distribute any unused cable connectors symmetrically on both sides of the group of MVIP cards. NP View Capacity An NP View session equals a NuPoint Voice port. When calculating system ports, the total of analog ports, digital ports, and simultaneous NP View sessions must be equal to or less than the port capacity. Power/Config Cards Place these in the outer-most available slots. Ethernet Card Use only one in a server. If possible, use Ethernet (2). Note: In the followi ng maps, slots with "S/E/SMRT (3)" allow a choice of Serial Interface card, Ethernet card, or Smartcard (3). Only one Serial Interface card and one Ethernet card may be installed in o ne server. An Ethernet (3) conflicts with a Smartcard (3); do not install both cards in one server. Figure 2 Model 70 Analog Configuration for GS, DID, and E&M Slot Basic Option Option Option 0 Pwr Config Pwr Config 1 FAX8 (1) Serial/Ethernet FAX8 (1) 2 FAX8 (0) Serial/Ethernet FAX8 (0) 3 LC4/8 (0) 4 LC4/8 (1) 5 LC4/8 (2) Ethernet 6 LC4/8 (3) S/E/SMRT (3) Figure 3 Model 70 Analog Configuration for Loop Start Slot Basic Option Option Option 0 1 FAX8 (1) Serial/Ethernet Ethernet 2 FAX8 (0) Serial/Ethernet FAX8 (0) 3 LC4/8 (0) 4 LC4/8 (1) 5 LC4/8 (2) 6 LC4/8 (3) S/E/SMRT (3) Figure 4 Model 70 Digital Configuration Slot Basic Option Option Option Option 0 Pwr Config S/E/SMRT (3) 1 FAX8 (1) Serial/Etherne FAX8 (1) t 2 FAX8 (0) FAX8 (0) 3 Dual T1/E1 (0) 4 DSP24/30 (0) 5 SS7 LC4/8 (0) Ethernet SS7 6 LC4/8 (1) S/E/SMRT (3) Copyright 2002, Mitel Networks Corporation 21

22 TR 1922 Model 640 Service Card Hardware Configuration Technical Reference This document provides a brief description of the NuPoint Messenger server Model 640, service card configuration procedures, and hardware configuration rules and maps. 1 Server Overview The NuPoint Messenger server platform is available in four packaging options: the open frame (rackmount) or enclosure (Model 640), the tower (Model 120), and the desktop minitower (Model 70) servers. Each server uses a different CPU and supports a different number of ports and backplane slots. This section provides a brief overview of the Model 640. The Model 640 provides optimal expansion capability in each of up to four modules because the base system uses only a small portion of each assembly. The maximum capacity is 240 ports, with 2880 hours redundant or 5760 hours non-redundant speech storage. Each Model 640 consists of the components described below. CPU Assembly A CPU assembly consists of a Pentium CPU card, Industry Standard Architecture (ISA) backplane with 13 available slots, and MCB II card that attaches to the backplane. EMI gaskets on the front cover prevent interference from radio frequency emissions. CPU Card The CPU assembly uses a Pentium-based central processor card with 32 to 64 MB of RAM. The board plugs into the backplane. It provides two serial ports. Plug-in Cards The Model 640 provides user services on cards that plug into the backplane. There are 13 ISA card slots available in each module for cards such as fax, line, DSP, communications, and T1/E1 interface cards. The telephony interface and fax cards support the Multi-Vendor Integration Protocol (MVIP) bus. MCB II Board The Model 640 uses the Module Control Board II (MCB II) to manage I/O resources in the base module. MCB II components include: One bus interface controller for each Small Computer System Interface (SCSI) bus External alarm interface (relays, LEDs) Audible alarm system Four asynchronous RS-232 ports that provide connections for an external modem, terminal, printer, or other device Non-Volatile RAM (NVRAM) Voltage, temperature, and fan monitors that report to the CPU through the AMPS assembly Copyright 2002, Mitel Networks Corporation 22

23 Storage Assembly The storage assembly holds up to four SCSI hard disks and one floppy drive, and includes its own power supply. The hard disks provide storage for the operating system, system software, mailbox and message statistics, and digitized speech. In each module, the storage assembly provides up to 960 hours redundant or 1920 hours non-redundant speech storage. The server includes a floppy drive that uses 3.5-inch double-sided, high-density diskettes. Use the floppy drive to install, reconfigure, and update system software and optional features, install patches and RSDs, and back up mailbox and account data files. Power Supply Assembly The Model 640 includes a separate power supply for each CPU subsystem. Each has two options: VAC, 50- to 60-Hz input, 500W, auto-selectable, quadruple-output (+5, +12, -12, VDC) switching power supply - 48 VDC input, 500W, quadruple-output (+5, +12, -12, -48 VDC) switching power supply Auxiliary Equipment Subsystem The auxiliary equipment subsystem can include external devices for the Model 640. Examples of these are: The CSO/IO Module that switches consoles and ESMDI serial integration links between redundant modules Integrations set for external, proprietary PBX call pickup Serial Interface, modem, or printer Server Architecture The block diagram in Figure 1 shows the Model 640 basic architecture. This architecture is partitioned into six functional areas: System Connectivity, Special Service, Base System, Storage, Power, and Operations, Administration, and Maintenance. The basic features of these systems are described below. Figure 1 Model 640 Block Diagram The System Connectivity area includes the telephony and computer interface components that connect the system to the external world. These cards are located in ISA bus slots. Computer interfaces include a high speed serial card and an Ethernet card. Telephony interfaces include digital (such as T1 and E1) and analog (such as Loopstart and DID) line cards. The DSP cards support the T1/E1 interfaces. The DSE cards support PBX integrations. The MVIP bus interconnects the telephony interface cards. The Special Service components are the Fax and Voice Recognition cards. The MVIP bus interconnects the special service and telephony interface cards. Copyright 2002, Mitel Networks Corporation 23

24 The Base System components consist of the main CPU, the QNet card, and the MCB II card, which includes multiple SCSI bus interfaces. The Storage components consist of the hard drives that store system software, mailboxes, user accounts, and user speech. The Model 640 supports up to four SCSI hard disks per module and up to 12 hard disks in a four-module server (three storage assemblies maximum). Up to three redundant pairs of hard drives can be configured as primary drives that store system information, such as system software and prompts, as well as messages. All additional hard drives are configured as account drives that store only messages. The Power components consist of the power supplies for the CPU and the Storage assembly. The CPU uses a 500-watt AC or DC power supply. The Storage assembly uses a 300-watt AC or DC power supply. The Operations, Administration and Maintenance (OA&M) area consists of the system interfaces and features that provide support for OA&M. These include the console serial ports on the CPU, the floppy drive interface, and alarms for temperature, fan, and voltage malfunctions. 3 Card Configuration Each Model 640 module includes 13 ISA slots available for service cards. The standard system configuration requires the CPU card in slot 0 and QNet cards in slots 1 and 2. The remaining slots accommodate other service cards according to specific user needs. Analog and digital service cards can be mixed in the same server. Table 1 lists all service cards that can be used in the Model 640. Refer to the section on "Card Configuration Rules and Maps" for information on assigning cards to slots. Table 1 Model 640 Cards Category/Name Configure Consider Clock Install Configure Hardware? Termination? MVIP Bus Resource Cable? Manager? Technical Reference Manual Optional Feature Manual Telephony Network Chapter 2 LC8 (Eight SIPs)/ LC4 (Four SIPs)/ DSP8 (No SIPs) TR 1901 Power Config Card TR V Dual T1 TR 1905 DSP24/30 TR 1903 SS7 (MTP Processing) DSE Computing Chapter 2 Network Ethernet TR 1907 Serial Interface TR /4/8/16/32 Cards Special Service Chapter 3 Cards Copyright 2002, Mitel Networks Corporation 24

25 FAX 2/4/8 TR 1904 Voice Recognition TR 1937 Base System Chapter 4 CPU - Pentium TR 1912 MCB II TR 1914 Q-Net TR 1915 Card Installation Guidelines Use the following guidelines when installing any cards in the server. Before Installing the Card 1. Refer to the configuration maps in this reference or contact your distributor to set up the slot map for the server. 2. Wear an ESD wrist strap and attach it to a solid ground on the server. 3. Refer to the Installation and Service Manual to shut down the server, turn off the power supply, and wait one minute for the hard disk to stop spinning. Configuring the Hardware 4. If the card is on the following list, set the address switches on the card to the configuration number for the slot. Go to the TR for the card to determine which jumpers or switches to set. - Serial Interface - Dual T1, Dual E1, SS7, DSE - LC4, LC8, DSP8, DSP24/30 - FAX2, FAX4, FAX8, Voice Recognition Terminating the MVIP Clock CAUTION! If you are adding a card, the existing termination may need to be changed from the existing card to the new one. Only MVIP cards are involved in MVIP termination. Although a DSP24/30 card has an MVIP connector, it does not provide clock termination. The following cards can terminate the MVIP clock signal: - Dual T1, Dual E1, SS7, DSE - LC4, LC8 - FAX2, FAX4, FAX8, Voice Recognition Always terminate both ends of the MVIP bus. If a DSP24/30 card is on one end, set the termination on the next closest card to that end. (See list above.) Do not set termination on more tha n two cards at one time. 5. If you need to change the MVIP termination on a card, go to the TR for the card to determine which jumpers to set. Installing the Card Copyright 2002, Mitel Networks Corporation 25

26 6. Hold the card by the top edge or upper corners and press the card firmly into the connector on the backplane. 7. Align the rounded notch on the retaining bracket with the hole in the slot frame and secure the bracket with a 6-32 Philips screw. 8. Connect all required cables to the card. Selecting and Connecting the MVIP Bus Cable 9. From the cable kit (p/n with cables , -07, -09, -11, and -13), choose the shortest cable that will connect to all MVIP cards. The dash number of the cable indicates the number of MVIP connectors. For example, the "-07" cable has seven connectors. 10. If there are more connectors on your MVIP bus cable than cards to plug the connectors into, install the cable with not more than one connector left over at either end. Booting Up the Server 11. Refer to the Installation and Service Manual for the procedure to boot-up the server. Adding and Configuring a Card With Resource Manager 12. If the card is listed below, follow the instructions given in TR 1935 to add and configure it with the Resource Manager program. If the card is not listed below, skip the following steps and refer to the Reference and Configuration manual for the offline configuration procedures. - LC4, LC8, DSP8, DSP24/30 - FAX2, FAX4, FAX8 - Voice Recognition, Dual T1, Dual E1, SS7, DSE (See the optional feature manual for additional instructions) 13. After adding a card, follow the instructions in TR 1935 to configure it. Assigning the Master Clock With Resource Manager The MVIP bus requires that you select a master clock Source and Reference. The Resource Manager defines a default Source and Reference. Use the slot map for the server to ensure that the default Source and Reference will be correct for up to four analog and/or digital MVIP cards. 14. If the configuration includes any digital cards with five or more MVIP cards, select the T1 or E1 interface card closest to the center as the Source. Digital trunk 0 on that card is the default Reference. Or... If the configuration is analog only with five or more MVIP cards, select the LC4 or LC8 card closest to the center as the Source and the Reference. Note: Use the Resource Manager menus to make the selections, which may differ from the default. Configuration Rules and Maps If you are expanding the server and it includes DSE, Voice Recognition, or Fractional T1 cards, contact your distributor to plan the slot map. If the server includes only standard analog, digital, or Fax cards, use the information in Table 1 and configuration maps in Figure 2 and Figure 3 to plan the service card configuration and assign the cards to specific ISA bus slots. Copyright 2002, Mitel Networks Corporation 26

27 Configuring a service card allocates a specific set of ISA Bus resources to a card. The nomenclature lists the service card name with the configuration number in parentheses. For example, the Ethernet (3) configuration includes I/O Address 360H to 37FH, Interrupt 15, no Memory, and no DMA channels. The Ethernet (1) configuration includes a different combination of I/O address and interrupt. Some card configurations are preprogrammed in the factory and are ordered specifically, such as the Ethernet cards. Other cards are configured by the installer. The documentation reflects these differences. The maps show the basic slot assignments for service cards at the left. Additional columns to the right indicate alternate optional assignments. Unfilled slots at the right of the map indicate no allowable alternate card assignments. These maps provide a consistent, manageable system configuration that satisfies the engineering requirements of the product and provides reference configurations for technical support and customers. General Configuration Rules To configure a module, use the following Order of Precedence to assign the cards to slots. The CPU and QNet cards have permanent slot assignments. When assignning the telephony interfaces, assign T1 first, then the LC8s. Assign any computer interface cards last. Order of Precedence: Telephony Interfaces Special Service Cards Full T1/E1 and DSP24/30 SS7 Integration LC8 FAX2 FAX4 FAX8 Non-MVIP Cards Computer Interfaces Power/Config Cards Serial Interface Card Ethernet Specific Configuration Rules These are additional configuration rules: LC4/8 Mixing Copyright 2002, Mitel Networks Corporation 27