Operating Guide. HJ500 Inkjet Printer. HASLER America s better choice. Mailing Systems And Solutions. An ISO 9001 Quality System Certified company

Transcription

1 Operating Guide Mailing Systems And Solutions HASLER America s better choice HJ500 Inkjet Printer An ISO 9001 Quality System Certified company

2 Model Number Serial Number Dealer Phone Hasler, Inc. 19 Forest Parkway Shelton, CT TEL 800/ / FAX 203/ Web:

3 CUSTOMER SURVEY FORM If you liked this manual... tell us! HJ500 Operating Guide Revision: 06/2004 Form If you did not like this manual... tell us! We at Hasler, Inc. would like to hear your comments about this manual. Fill out the following form and mail to: Jim Koonz or FAX to: Jim Koonz P.O. Box 858 (203) Forest Parkway Shelton, CT Rate The Manual Check A Box What did you like: Very Good Good Fair Poor Very Poor What didn t you like: Are there any improvements or features that you would like to see added to the product? THANKS Optional Information: Name This way we can can send you a new Phone Number appreciate manual when we We your update it Company response

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5 SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE HASLERJET 500 SYSTEM. BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS: Keep hands, hair, and clothing clear of rollers and other moving parts. Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, be sure machine mechanisms come to a stop. Always turn off the machine before making adjustments, cleaning the machine, or performing any maintenance covered in this manual. Use the power cord supplied with the machine and plug it into a properly grounded wall outlet located near the machine and easily accessible. Failure to properly ground the machine can result in sever personal injury and/or fire. The power cord and wall plug is the primary means of disconnecting the machine for the power supply. DO NOT use an adapter plug on the line cord or wall outlet. DO NOT remove the ground pin from the line cord. DO NOT route the power cord over sharp edges or trapped between furniture. Avoid using wall outlets that are controlled by wall switches, or shared with other equipment. Make sure there is no strain on the power cord caused by jamming between the equipment, walls or furniture. DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified service representative. Report any damage of covers to your service representative. This machine requires periodic maintenance. Contact your authorized service representative for required service schedules. To prevent overheating, do not cover the vent openings. Use this equipment only for its intended purpose. In addition, follow any specific occupational safety and health standards for your workplace or area. This manual is intended solely for the use and information of Hasler Inc., its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither Hasler Inc. nor any of its agents or employees shall be responsible for any inaccuracies contained herein. HASLERJET is a registered trademark of Hasler Inc.. Hewlett-Packard is a registered trademark of Hewlett-Packard Corporation. Windows 95 and Windows 98 are registered trademarks of Microsoft Corporation. IBM is a registered trademark of International Business Machines. All other trademarks are the property of their respective holders. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the Publisher.

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7 Table of Contents Section 1 Getting Acquainted 1 The HaslerJet The Control Panel 3 Section 2 Installing the HaslerJet Choose a Location 5 Connecting the HaslerJet Installing the Inkjet Cartridges 6 Setting up the Feed 6 Installing the Software on the Computer 7 Section 3 Quick Start 9 Create a Layout 9 Print the Job 10 Section 4 Printer Operation 11 Running a Job 11 Printer Control Panel 12 Printer Control Panel Messages 14 Types of Media 14 Databases 15 Section 5 Maintenance 17 The Inkjet Cartridge 17 Jams in the HaslerJet 500 Printer 19 Replacing the Sheet Separators 19 Replacing the Feed Rollers 20 Cleaning 21 Section 6 Trouble Shooting Guide 23 Inkjet Cartridges 23 HaslerJet 500 Printer 24 Appendices 25 Specifications 25 Supplies and Optional Hardware 27 Index 29 i

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9 Section 1 Getting Acquainted HASLERJET 500 The HaslerJet 500 is a high-speed printing and addressing systems that can print addresses, bar codes, return addresses, bitmapped graphics, and special messages using TrueType scaleable fonts simultaneously on up to 20,000 postcard (3.5 X 5.5 inch) mail pieces per hour. 1 CONTROL PANEL See page 3 2 MEDIA THICKNESS KNOB Controls the height of the printheads to obtain proper distance from the media. 3 SHEET SEPARATOR LOCKING LEVER This lever locks and releases the sheet separators Item 3. 4 SHEET SEPARATORS There are four sheet separators that help separate the media as it is being fed. (See Setting Up the Job page 6) 5 SIDE GUIDES The side guides are used to maintain side to side registration. 6 REAR-GUIDE - The rear-guide is used to hold the media against the sheet-separators for proper feeding. 7 POWER RECEPTACLE The power receptacle contains the main power switch and the fuses. 8 MOTOR CIRCUIT BREAKER This circuit breaker protects the motor from overloads. 1

10 1 PRINT HEAD COVER Shown open for illustration purposes, but should be in the closed position for running. 2 PARALLEL PORT The printer cable from your computer should be connected here. 3 MEDIA TRANSPORT BELTS The media is transported under the printheads on these belts. 4 PRINTHEAD CARRIAGE The HaslerJet 500 has fiver printheads. Head 1, 2, and 3 are banked together on the rail. Head 4 and 5 are banked together and share the same rail and are positioned opposite and independent of the other heads. You can move the two printing banks from side to side to position the information properly on the media with the following restrictions. Heads 1, 2, and 3, print a band 1-1/2 inch wide and may be positioned anywhere within a range of 2-1/2 inches from the Control Panel side of the printer to 4 inches from the opposite side of the printer. Head 4 and 5 can be positioned to within 1-5/16- inches of head 3 and to within 2-1/2 inch of the non-operator side of the printer. 5 MEDIA SENSOR The media sensor is located just before the printheads and senses the media to start the printing action. 2

11 CONTROL PANEL 1. ON LINE key The indicator on this key lights when data is sent to the HASLERJET 500 and they are ready to begin printing. This key also turns the printer off line so that the menu mode can be accessed key In the menu mode this key will scroll to the previous selection. 3. ENTER key This key starts and stops the printing. 4. FAULT Indicator This indicator lights when there is a problem with the printing process. 5. RESET key This key will reset the printer to its wait state key When the printer is in the menu mode this key will scroll to the next selection. 7. MENU key This key causes the printer to enter the menu mode where several operator functions can be accessed. 8. TEST PRINT key Pressing this key will put the printer in the test mode and send a sample copy to check the printer s output. 9. OPERATOR DISPLAY Indicates the printer s status including menus and error messages. 10. MEDIA THICKNESS The knob on the right side of the control panel is used to adjust the height of the print heads to compensate for different media thickness. NOTE: A complete description of the functions and operation of the printer keys can be found in Section 4 Printer Operation. 3

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13 Section 2 Installing the HaslerJet 500 To install the HaslerJet 500 printer the following must be done:?? Choose a location for the HaslerJet 500 Printer?? Plug in the printer and connect it to the computer?? Install the Inkjet Cartridges?? Set up the feed on the printer?? Install the HaslerJet 500 software on the computer?? Create a job to be printed (refer to Section 3 Quick Start) Choose a Location The HaslerJet 500 should be placed on a sturdy worktable or cabinet at least 12 inches from any walls. Protect the HaslerJet 500 from excessive heat, dust, and moisture avoid placing it in direct sunlight. Connecting the HaslerJet 500 Plugging in the Printer Make sure that the main power switch of the HaslerJet 500 Printer is in the OFF position. 1. Connect one end of the power cord to the rear of the HaslerJet 500 in the corresponding receptacle. 2. Plug the other end into a Volt AC, 50/60 Hz. Grounded outlet. CAUTION Do not use an adapter plug or extension cord to connect the printer to the wall receptacle. Do not use outlets controlled by wall switches. Do not use an outlet that shares the same circuit with large electrical machines or appliances. Connecting to the Computer Plug the parallel printer cable from your computer into the rear of the printer and latch the two locking clips. The cable used to connect the HaslerJet 500 to the computer must not exceed 6 feet long. 5

14 Install the Inkjet Cartridges The HaslerJet 500 can be configured with up to 5 inkjet cartridges. The cartridges are installed as follows:??remove the inkjet cartridge from its packaging, taking care not to touch the copper contacts, the metal plate, or the gold printhead. Remove the protective tape from the printhead.??the cartridges are held in place by a latch lever mounted on the inkjet cartridge holder. Release the lever by raising it vertical.??with the cartridge s printhead pointing down, slide the cartridge into the holder and push down and toward the contacts in the holder.??make sure the cartridge is seated in the holder then close the latch lever to secure the cartridge in the holder. Do not force the lever into place. (See the diagram.)??repeat the above for the remaining cartridges. NOTE: For optimum image quality during the run, refer to "Cleaning the Printhead". The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty cartridges immediately. Setting up the Feed 1. Release the separator-locking lever located on the operator s side of the feeder and raise the separators to the up and locked position. Move the side guides out to their extreme open position. Place one piece of media in the center of the feed table. 2. There are four separators on the feeder. Use the two center separators for narrow media and all four separators for wide media. Place the media under the separators and lower the separators so that they rest on the media. 3. Rotate the locking lever up to lock the separators in place. 6

15 4. Adjust the side guides to within 1/32-inch of the media and set the back guide so that the media is raised approximately 1/2-inch and rests on the curve of the back guide. When running 10 inch or longer or heavy media you may have to set the back guide so that it just touches the back of the media. 5. Turn the HaslerJet 500 on and then turn the media thickness knob to set the initial print head height as follows: Media Thickness Dial Setting.004 to 1/32 0 to 2 1/32 to 1/16 2 to 3 1/16 to 1/8 3 to 7 1/8 to 1/4 7 to 10 NOTE: These are initial settings. It may be necessary to adjust the MEDIA THICKNESS control to optimize the print quality 6. Press the STAND BY key, and then press the SELECT key, to test feed media. NOTE: The HaslerJet 500 is supplied with two types of sheet separators. The hard tip, which is installed on the unit when you receive it, is for media such as envelopes, books, and stuffed envelopes. A soft tip separator is packed with the machine for use with single sheets of paper and plain envelopes. Refer to Section 5 Maintenance for instructions on how to change them. Installing the Software on the Computer The HaslerJet 500 is not supplied with a computer. The computer that you use with your HaslerJet 500 System should meet the following minimum requirements: An IBM or Compatible Pentium 100 Megahertz PC or better. Windows 95, 98, 2000 or NT installed. A minimum of 20 Megabytes of free hard disk space. The computer should be equipped with at least 16 Megabytes of RAM for Windows 95 and 98 (32 Megabytes of RAM required for Windows 2000 and NT). A 2X CD ROM or better. An 800 X 600 SVGA Monitor or better. Parallel (Centronics) printer cable, no longer than 6 feet. The Parallel Port must be set to the EPP (Enhanced Parallel Port) setting in the CMOS of the computer. Addressing Software Installation 1. Before installing the CD check that there is at least 20 megabytes of disk space available on the computer. 2. Close all programs currently running and reboot the computer. Do not open any programs prior to installing the addressing software. 7

16 3. Install the CD in the computer. The CD should start automatically. If it does not click on the Start button, then select Run. Type D:\Setup.exe (where D is the CD drive) and then click OK. 4. The software Setup Menu will appear on your screen. It contains five options: Install Printer Software Read the Manuals Browse this CD Install Adobe Acrobat This is version 4.0 of Adobe Acrobat for reading and printing the Operator Manuals. 5. Click on Install Printer Software and then choose the operating system that is installed on your computer. If you are using Windows 95 refer to the instructions under Windows 95 and if you are using Windows 98, Windows NT4, 2000, ME, or XP refer to the instructions under W98 / NT4 / W If this is a new printer installation (not a software update) go to the installation instructions for your operating system to complete the installation. If this is a software and firmware update, you must also download a new BIOS to the printer. Windows Insert the program CD into your CD-ROM drive. Click on Install Printer Software. 2. Select Windows Select ODBC95 and follow the instructions in the windows to install DCOM95 for Windows 95. When this is installed Restart your computer. 4. Open the program CD again and select Install Printer Software, then Windows Follow the directions in the windows. At the end of the installation you will be asked to identify the model of your printer. Select the appropriate printer and then restart your computer. Windows 98, NT4, or Insert the program CD into your CD-ROM drive. Click on Install Printer Software. 2. Select W98 / NT4 / W2000 A setup menu will appear with the Welcome: window. Follow the instructions. 3. At the end of the installation you will be asked to identify the model of your printer. Select the appropriate printer and then restart your computer. 8

17 Section 3 Quick Start Create a Layout Click on the. The Layout Editor Select Database window will open. Click OK. The Select Database window will open, select the location of your database on your hard drive. In the Files of type box select the type of database, then select the database you wish to use and click Open. If this is the first time you are using that particular database, follow the instructions in the Layout Editor Database Attributes window. The Database View window will then open, click OK. The Layout Editor Stock Properties window will open. Select the envelope from the drop down box and click OK. The Layout Editor Untitled window will now open. Place your mouse pointer at the place on the layout that you wish to add the address information and right click on the mouse. Then select Insert and Text as shown below. The Text Field Properties window will open. Click on each field that you wish to print. Use the SPACE BAR to separate fields on the same line and the ENTER key to start a new line. When you have built your address, select the type style and font size from the drop down menu and click OK. Click on File, the Save As and give your project template a name. Then click on File, and click on New Job. Click OK on the Layout Wizard Select Template window. Then click OK on the Database View window. Next click on Save in the Save Job As window. The job is now ready to print. NOTE: Using the above method you can also add logos or graphics and a postal barcode. For more information and a detailed explanation of the layout software refer to Printer Software Manual. 9

18 Print the Job IMPORTANT: Make sure it is connected to the computer and that the printer is turned ON before beginning. Click on the. The Control Panel window will open. Click on the Load a new job button [1] and the Control Panel Load Job window will open. Select the job that you wish to print and click Load Job. The first record of your database will appear in the box under the name of the job. To start printing click on the GO button [2]. After the job loads the printer will start running. To begin the printing process press the SELECT key on the printer s control panel. NOTE: For more information about the Control Panel refer to the Printer Software Manual 10

19 Section 4 Printer Operation Running a Job Setting up the Feeder The following steps will assist you in setting the feeder portion of the HaslerJet 500: 1. Release the separator-locking lever located on the operator s side of the feeder and raise the separators to the up and locked position. Place one piece of media on the feeder table. Move the side guides out to their extreme open position. 2. There are four separators on the feeder. Use the two center separators for narrow media and all four separators for wide media. Place the media under the separators and lower the separators so that they rest on the media. NOTE: Two types of separator tips are included with the HaslerJet 500. The set that is installed on the unit was designed for all types of media except single sheets of paper. These hard tips last the longest and carry a part number of The set packed with the machine is softer and is intended to be used when running single sheets of paper or cards. They carry the part number S. 3. Move the separator-locking lever up to lock the separators in place. 4. Adjust the side guides to the width of the media and adjust the back guide so that the media is raised approximately 1/2-inch and rests on the curve of the back guide. When running 10 inch or longer or heavy media you may have to set the back guide so that it just touches the back of the media. 5. Turn the HaslerJet 500 on and then turn the medial thickness knob to set the initial print head height according to the chart on the right: Media Thickness Dial Setting.004 to 1/32 0 to 2 1/32 to 1/16 2 to 3 1/16 to 1/8 3 to 7 1/8 to 1/4 7 to 10 11

20 Starting Up the HaslerJet 500 If the HaslerJet 500 has been sitting idle for a period of time, It is a good idea to Purge the printheads before beginning to run a job. This can be done from the HaslerJet 500 LCD Display Panel. Press MENU, then ON LINE to put the HaslerJet 500 in the menu mode. Then using the + or - buttons scroll to PURGE: Then press the ENTER button. Allow the HaslerJet 500 to run a few pieces then press ENTER again to stop the purge. Check that the pattern run on the media is even, without any blank areas or white streaks. If the pattern is OK, then return the HaslerJet to the standby mode by pressing the MENU button. Anytime the HaslerJet 500 sits idle for a while the purge routine should be run before running the job. Printing a Test Print Make sure that the HaslerJet 500 printer is properly connected to the computer and turned ON. Open the Control Panel either from the desktop or from the icon in the layout editor. Click on the Load Job icon and select the job you wish to run. Then click Load Job. Once the job is loaded the first record to be run will appear. Click on the Print Record button and the window on the right will appear. You have the choice of either selecting the number of prints that you wish to print (the default is 1) or selecting Unlimited, which will allow the printer to run the same record until you press the Select key to stop the feed. When you have completed the running the copies for setup, simply click on GO to start printing the job. NOTE: This feature may be used at anytime during the printing of your job to check setup or to rerun lost records. Printing the Job Click on the GO button to begin printing the job. The HaslerJet 500 will begin by rendering the fonts and logos then download them to the printer. Depending on the complexity of the page this process may take up to a few minutes. Once a font or logo is rendered, the HaslerJet 500 can call it up from this folder for reuse the next time a job that uses that particular font style or logo is run. Monitoring the Job The HaslerJet 500 can be stopped by pressing the SELECT key or by clicking on STOP in the Control Panel software without affecting the job. The printer will resume printing at exactly the same point in the database when it is restarted. Printer Control Panel When you first turn the printer ON, the light in the TEST PRINT key lights and the display becomes active. At this point, the printer is ready to print if it is connected to your computer. The printer control panel keys can be used to access various functions that help the operator control the printer. These functions and their operation are as follows: ENTER key The ENTER key is used to start the printer printing under production situations. When the printer is placed in any of the menu modes, the ENTER key is used to choose the options available. TEST PRINT key 12

21 Pressing the TEST PRINT key momentarily places the printer in the test print mode. The word Working appears in the lower half of the display and after a short period of time the display changes to Enter to feed. Pressing the ENTER key will start the printing process and print the test print. To stop the feeding press, ENTER again. To restore the printer to the normal ready mode press the ON LINE key to take the printer off line and then press and hold the RESET key until the light on the TEST PRINT key blinks. The printer is then restored to its normal ready state. Pressing and holding the TEST PRINT key will cause the printer to enter the Service Menu where the various functions of the printer can be tested. To exit the Service Menu turn the printer OFF, the ON again. The service menu is primarily used by service to diagnose problems should they occur. You can use the + or - key to scroll through the menu. Pressing the ENTER key will test the function. To restore the printer to its normal print mode, turn it OFF then ON. To check the level of the ink cartridges when you enter the Service Menu press the - key and the amount of ink remaining will appear as a percentage in the lower half of the display window. MENU key The MENU key is used to access the special features built into the printer. The basic features are accessed by momentarily pressing the MENU key. Use the + or - keys to access the features. The features available under this mode of operation are as follows: Clear Batch Counter Pressing the ENTER key will clear the number in the upper right hand corner of the display. Resetting the counter is usually performed at the start of each job. Turning OFF the printer will not reset this counter. Print Speed Pressing the ENTER key and then selecting the desired speed the press the ENTER key again. NOTE: The speed of the HaslerJet 500 may be changed to run at a slower speed than the maximum one for the print resolution. The Standard quality mode speed may be set to low speed to allow more drying time and the Draft quality mode speed may be set to low or medium speed. In High quality, the speed cannot be changed, however. Purge The purging function is useful to clear the printhead nozzles when the machine has been sitting idle for a period. To activate the purge, press the ENTER key and feed media. To stop the purge press, ENTER again. Print Enhancement Pressing the + or - key will bring this message up in the display. The print enhancement feature is used when printing to ensure that the nozzles on the printhead stay open and prevent the loss of the descender on letters such as y or q and accent marks that do not appear in every address. Pressing the ENTER key will turn this function ON or OFF. The function will remain as changed until the operator changes it again. Turning the printer ON and OFF will not affect the setting. Installing New Printheads The printer is capable of telling you when a printhead is running low of ink. To use this feature press the MENU key momentarily, then use the + or - key to highlight Enter when head (n) is filled. Press the ENTER key and install a new cartridge. Repeat for each cartridge you install. When the ENTER key is pressed the display will change to Head (n) has a new cartridge. To check the level of ink in the cartridges, Press and hold the TEST PRINT key until the Service Menu appears. Use the + or - key to scroll to the Service Menu: Ink Levels. This will show how much ink remains in the cartridge. NOTE: This feature only works if the cartridges remain in the original head where they were installed. If you swap the cartridges from one head to another, the levels will not be accurate. 13

22 SETUP MENU Pressing and holding the MENU key for a few seconds until the Setup Menu appears will allow you to enter a second set of menus available in the display. You can step through these items with the + or - key. Total Count The total count displayed is the total number of prints that have passed through the printer. It is non-resettable. BIOS Version The version of the BIOS is displayed in this menu when the + key is pressed once. From time to time, it may be necessary to upgrade the BIOS in the printer. When this is done, the new BIOS version can be checked in this manner. Bulk Ink This feature is not used on the HaslerJet 500. No provisions are made to install the larger cartridges. Printer Control Panel Messages PRINTER OFFLINE Printer is waiting for data and the main driver motor is off. PRINTER ONLINE The mail driver motor is on and waiting for the ENTER key to be activated to start the feed. PRINTING Both the main driver and feeder are on. The Printer is feeding paper and printing. If no paper is in the feeder the Printer will shutdown in 1/2-second and display OUT OF PAPER. SETUP MENU When you press and hold the MENU key for a few seconds the Printer enters the Setup Menu. SERVICE MENU The Printer has been placed in the Service Test Mode by pressing the TEST PRINT key and holding it until the Printer enters this menu. To exit the SERVICE MENU turn the Printer OFF and then ON. TEST PRINTING If a test print has been loaded into the printer memory it will now print when the TEST PRINT key is pressed. A message No test print loaded means none is available. ENTER TO FEED Press the ENTER key to start the feeder. ENTER TO STOP FEED Press the ENTER key to stop the feeder. OUT OF PAPER The paper sensor did not detect paper within 1/2-second of the starting of the feeder. OPERATOR STOP The operator caused the Printer to stop printing such as when the ENTER key is activated during the printing process. REMOTE STOP The STOP on the Software Control Panel was activated to stop the printing process. PAPER JAM A paper jam was detected by the printer. Types of Media The HaslerJet 500 will print on many types of mailing media, but some restrictions apply. As with any other printing process, the texture of the media has a direct effect on both the print quality and the ink drying time. It is best to test each new type of media to determine performance levels before beginning the Job. Coated and plastic types of paper do not easily absorb ink and smearing may occur. Print may appear fuzzy on very porous paper. Another cause of fuzzy printouts is excessive buildup of dust within the machine, or if the printhead is too far away from the media. Be aware, that when printing in the High Quality mode, drying time for the ink is longer than in the other modes. In addition, when humidity is high, drying time is increased. 14

23 Media Thickness The HaslerJet 500 will handle pieces up to 1/4 thick (0.250 ). All folds must be crisp and even. DO NOT use stapled pieces in the HaslerJet 500. CAUTION DO NOT use paper- clipped pieces in the HaslerJet 500. These methods of binding the mail piece will damage the printheads, affect print quality, and may seriously damage your printer. The Hasler Warranty Policy will not cover components damaged through improper use. The USPS does not accept this type of mail for its automated equipment. Databases The HaslerJet 500 System is capable of handling many types of databases including.txt,.csv, Microsoft Access. MDB, and dbase III, IV, V, FoxPro (*.DBF). TXT and CSV files are handled as they are. The rest of the database files are converted automatically by the Printer Software to CSV files. In addition whenever you update a file, the Software will reconvert and re-index it if you place the updated files in the Database folder in the software. 15

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25 Section 5 Maintenance This section discussed how to care for the inkjet cartridges, clear paper jams, replace sheet separators, and perform routine operator maintenance to the HaslerJet 500 Printer. The Inkjet Cartridge The HaslerJet 500 inkjet cartridges must be replaced when out of ink, when print quality is poor, or when purging and cleaning have not helped the image quality. The Approximate life of the HP 51645A Inkjet cartridges based on three lines of 20 characters at 10-point size per address is: High Quality Standard Quality Draft Quality 50,000 addresses 100,000 addresses 200,000 addresses NOTE: These figures can vary depending on the font selected. To Replace the Inkjet Cartridge:?? Remove the used cartridge from the cartridge holder by raising the latch lever to release the cartridge, then pull the cartridge up and out of the holder.?? Remove the new inkjet cartridge from its packaging, taking care not to touch the copper contacts, the metal plate, or the gold printhead. Remove the protective tape from the printhead.?? The cartridges are held in place by a lever mounted on the inkjet cartridge holder. Release the lever by raising it vertical.?? With the cartridge s printhead pointing down, slide the cartridge into the holder and push down and toward the contacts in the holder.?? Make sure the cartridge is seated in the holder then close the lever to secure the cartridge in the holder. Do not force the lever into place.?? Repeat the above for the remaining cartridges. CAUTION Never shake, drop, or hit the cartridge against the palm of your hand or any other hard surface. Shaking the print cartridge does not mix the ink and hitting the cartridge against a hard surface does not clear the nozzles Both of these actions actually hurt the print quality because they allow bubbles to form near the ink firing chambers. These bubbles prevent the nozzles from firing causing white streaks in the print image. Storage Short-term storage is defined as less than 2 days or less than 1 day in a hot and dry environment. Long-term storage is defined as more than 2 days or more than 1 day in a hot and dry environment. 17

26 Short-term Storage Leave the cartridge in the HaslerJet 500 for short periods of time, 1 day or less. The next time that the HaslerJet 500 is used, the printhead may have to be cleaned and purged Long-term Storage Disposal Keep the printhead in an area that is relatively free of dust and paper particles that is not too dry Place the cartridges in a Tupperware container with a damp sponge or towel to maintain humidity and prevent the printhead from drying out. When the cartridges are ready to be used again, the printhead will need to be cleaned. The cartridge may be disposed of in a normal manner. If there should be an ink spill, use soap and water to clean up any problem areas. Abrasive soap works well to get the ink off of hands. Cleaning the Printhead To maintain good print quality it is important that the printheads are kept clean. During the printing process ink spray, paper fibers, and dust can cause a build-up on the printheads. This build-up will eventually degrade the print quality. If you begin to notice problems with the quality of the print, or to just prevent a build-up from occurring with the printhead with a wet fiberless cloth. Cloth should be: Soft Fiberless Moist with Water (Distilled is best but tap works) Cloth should not be: Abrasive Made of small fibers Dry or containing chemical additives Wipe slowly across the long-axis with the printhead facing down (as shown). Do not apply excessive force, as this could scratch the nozzle area. Purging the Nozzles If the printhead sits inactive for a period of time, ink may dry in the nozzles. Printing may not remove these ink plugs from the nozzles. White streaks will then show up in the printed text or graphic. In order to obtain better print quality, these ink plugs need to be forced out or purged. A Purge routine is built into the HaslerJet 500 Printer. It can be accessed from the LCD panel on the HaslerJet 500 Printer. Refer to Section 4 Printer 18

27 Operation, under "Running a Job; Purge the Printheads". If this does not solve the problem then proceed as follows: 1. Wipe the printhead with a wet cloth as described in "Cleaning the Printhead" above. 2. Perform the Purge routine from the HaslerJet 500 Printer LCD Display panel. 3. Wipe the printhead again with a moist cloth. NOTE: For more information refer to the Troubleshooting Print Heads in Section 6 Trouble Shooting Guide. Jams in the HaslerJet 500 Printer If a jam occurs, STOP the HaslerJet Printer. The missed addresses can be recovered at the computer from the control panel by stepping back to the place in the job where the jam occurred. No data will be lost. Some possible reasons for jamming are: 1. Feeding more than one piece of media. 2. Damaged media, such a dog-eared (turn down corners). 3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements for automated feeding is acceptable in the HaslerJet Envelopes that are caught under the flap of another envelope or stuck to one another may cause jamming. Removing Jammed Media 1. It may be necessary to move one or more of the printheads to gain access to the jammed media. Take care in removing jammed media to prevent damage to the print heads. All pieces of the jammed media must be removed from the feed path. 2. Use the control panel in the HaslerJet 500 Software to recover any lost addresses. 3. Restart the job by putting the HaslerJet 500 back to STAND BY and then resume printing by using the GO button on the HaslerJet 500 Software Control Panel. Replacing the Sheet Separators The sheet separators insure separation of the pieces as they are being fed. The do wear and must be replaced from time to time. If you experience double sheet feeding and can not adjust the separators to prevent it, they should be replaced. Replacement of the sheet separators is not difficult. Just follow the steps below: 1. Turn off the HaslerJet 500 and unplug it from the power source. 2. Release the separator-locking lever and move the paper side guides to their maximum open position. 3. Lower the separators so that they touch the feed roller. 4. Remove the screw [A] and the separator support [B.] Then remove the separator [C] by prying it out of the holder. 5. Install a new separator in place and replace the separator support and screw. 19

28 Replacing the Feed Rollers To replace the feed rollers on the HaslerJet printer follow the steps below: 1. Before removing the feed roller access plate, unplug the power to the printer. 2. Using a Phillips screwdriver, remove the four screws from the feed roller access plate. 3. Remove the feed roller access plate. 4. Rotate the feed roller shaft so that the screws are face up and use a 3/32-inch Allen wrench to remove the two button head cap screws. This will permit you to remove one half of the feed roller. Rotate the shaft until the two screws holding the second half of the feed roller in place are accessible. Remove those screws also. Install the feed roller half and replace the screws. Rotate the shaft and replace the second feed roller half and fasten with the remaining screws. 5. Replace the feed roller access plate and fasten with the four Phillips screws. 20

29 Cleaning The HaslerJet 500 WARNING THE HASLERJET 500 PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE DISCONNECT THE MACHINE FROM ITS POWER SOURCE! The HaslerJet 500 must be cleaned regularly of accumulated paper dust and ink. Depending on the types of media that are run, paper dust may accumulate within the printer and on the transport. To properly clean the HaslerJet 500, unplug it from the power receptacle and remove the covers. The internal areas are best cleaned with a vacuum that has a soft brush attachment to help loosen the dust particles. Take care not to damage the PC Boards or electrical wiring. The exterior of the machine may be cleaned with any standard household cleaner which is non-abrasive and does not contain plastic harming solvents. CAUTION NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO TH E HASLERJET 500 PRINTER. EXCESS LIQUID COULD HARM ELECTRONIC PARTS. ALWAYS DAMPEN A RAG WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED. Cleaning the Media Sensor Periodically check the media sensor located in the print carriage area of the printer section. The sensor should be clean and free of accumulated paper dust. Use a vacuum with a soft brush attachment or dry compressed air to remove the dust. 21

30 Notes 22

31 Section 6 Trouble Shooting Guide The following trouble shooting guides are provided to assist you in solving any problems that might occur with the HaslerJet 500 Printer or its software. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is setup properly, plugged in, that it has an adequate supply of ink before attempting to trouble shoot any problem. Print Cartridges CONDITION PROBLEM SOLUTION Black streaks in text Lint or paper dust on printhead. Clean the cartridge nozzles with a clean lint-free cloth moistened with distilled water. Cartridge will not print White streaks in text or graphics Sheet is blank even after it has gone underneath cartridge(s). Lint or dust blocking printhead holes. Poor contact between printhead and printhead holder. Check to make sure the tape is off the printhead. Remove and reinsert the cartridge into the carriage holder. Install a new print cartridge. Clean the cartridge nozzles with a clean lint-free cloth moistened with distilled water. Clean interconnects. Remove and reinsert the cartridge into the holder. Insert a new Print Cartridge. 23

32 HaslerJet 500 Printer CONDITION PROBLEM SOLUTION Extra lines; losing data Database problem Check data in database program Improper output (address information out of order, misfeeding, etc.) Wrong interface settings Static electricity Check software or data base on PC. Close control panel software, the turn Printer of and on. Media jams No communication Dirty media sensor Double feeding Media is curled or bent Media is too thin Improper cabling / connector Unit not receiving power Clean media sensor. Adjust Sheet Separators on feeder. Uncurl media. Media must be at least Use Proper cable (see Operator Manual). Check plug connections, on/off switch and fuse on back panel (see Operator Manual). Not printing on media Media not positioned properly Adjust printhead vertically. Adjust margin setting in layout software. Print too light or missing character dots Clogged or dirty printheads Running out of ink Purge or clean cartridges. Replace inkjet cartridges. Blurry address Image is not sharp Printhead gap too high. Adjust printhead closer to the media. Split line of type Uneven split line of type Line of type is placed across two printheads Some but not all of a line of type across two printheads matches up. Reposition the text in the layout so that it does not print across two printheads. Adjust the positioning of the two printheads in relationship to each other using the Head Alignment tool in the software control panel or in the Properties window of the PCL version driver. Reposition the text in the layout so that it does not print across two printheads. Check the sheet separator adjustment. Separators should just touch the media. Check that the printhead is set at the proper height. A printhead that is too high will cause slippage in the media as it is passing under the heads. WARNING DO NOT REMOVE THE SIDE COVERS OF THE HASLERJET 500 PRINTER THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS! 24

33 Appendices HJ500 APPENDIX A HJ500 Specifications The information (electrical and physical dimensions, etc.) on the HJ500 is presented here for your reference. Specifications are subject to change without notice. Print Quality (Dots Per Inch) Print Speed (Inches Per Second) High Quality Standard Quality Draft Quality High Quality Standard Quality Draft Quality 600 x 600 dpi 600 x 300 dpi 600 x 150 dpi 15 ips 30 ips 50 ips Image Area Total of 2.5 inches using five printheads Media Sizes Maximum 14 long x 13.5 wide up to 1/4 (.25 ) thick Minimum 5 long x 3 wide up to 1/4 (.25 ) thick Print Mechanism Number Of Cartridges InkJet Cartridge Life (approximate) Graphics And Logos Software And Fonts Print Colors Ink Operator Display Options (LCD) PC Interface Dimensions Electrical Weight Duty Cycle HP 51645A Inkjet Cartridge 5 cartridges Addressing: High Quality 1,050,000 characters Standard Quality 2,100,000 characters Draft Quality 4,200,000 characters (three line address labels only, logos and other printing not included in the above) Allows printing of Bitmapped graphics, logos, and pictures Windows 95, 98, NT, 2000, ME, and XP All Windows True-Type fonts Standard Black, Fast Drying Black, and Spot Colors Water based may require drying assistance for coated stock Counter, Stop on Break, Print enhancement, Print Resolution, Purge, Left Margin, BIOS Version Centronics Parallel Cable 11.5 H x L x 20 W 115VAC, 60 Hz 69 lbs. (31.4 kg.) 51 million addresses total or 850,000 per month over a 5-year life cycle. Hasler, Inc. 03/2004 Page-25

34 Computer Requirements 1. An IBM or Compatible Pentium 100 Megahertz PC or better. 2. Windows 95, 98, 2000, NT, ME, or XP installed. 3. A minimum of 10 Megabytes of free hard disk space. 4. At least 16 Megabytes of RAM. (32 Megabytes for Windows 2000 and NT) 5. A 2X CD ROM or better. 6. An 800 X 600 SVGA Monitor or better. 7. Parallel (Centronics) printer cable, no longer than 6 feet. 8. The Parallel Port must be set to the EPP (Enhanced Parallel Port) setting in the CMOS of the computer. 26

35 APPENDIX B - Supplies and Optional Hardware The following supply items and optional hardware are available from your Hasler Distributor: Supplies Black Inkjet Cartridge Fast Drying Black Inkjet Cartridge Yellow Inkjet Cartridge Red Inkjet Cartridge Green Inkjet Cartridge Blue Inkjet Cartridge Versatile Black HP 51645A HP 6195A HPC6173A HPC6168A HPC6169A HPC6170A HPC8842A Optional Hardware Various Conveyors Available Drop Tray 27

36 Notes 28

37 Index - key 3 + key 3 A adjust, separators 6 B barcode inserting 9 batch counter 13 BIOS installation 8 C cartridge, installation 6 circuit breaker, motor 1 cleaning inkjet cartridges 18 cleaning media sensor 20 cleaning printer 20 clear batch counter 13 color cartridges 25 computer, connecting 5 computer, requirements 24 connecting computer 5 connecting printer 5 control panel 1, 3, 10 D databases 15 display, operator 3 disposal, inkjet cartridges 18 E enter key 3, 12 Enter To Feed 14 Enter To Stop Feed 14 F fault indicator 3 feed 6 feeder 11 G GO 10 graphics inserting 9 I indicator, fault 3 inkjet cartridge cleaning 18 inkjet cartridge disposal 18 inkjet cartridge replacement 17 inkjet cartridge storage 17 inkjet cartridges 6, 17, installing inkjet cartridges 6 installing, BIOS 8 installing, software 7 J jams 19, 22 job save 9 job, monitoring 12 job, printing 12 L Layout Editor 9 Layouts 9 load job 10 long media 11 M maintenance, cartridges 17 media 14 media jams 19 media sensor 2, 20 media thickness 7, 11, 15 media thickness knob 3 media transport belts 2 media types 14 menu key 3 menu key 13 motor circuit breaker 1 N no print 21, 22 O online key 3 Operator Stop 14 options 25 Out of Paper 14 P Paper Jam 14 parallel port 2 plugging in 5 power receptacle 1 print enhancement 13 print enhancement 14 print head carriage 2 print head cover 2 print speed 13 print speed 14 Printer Offline 14

38 Printer Online 14 printer settings 12 printer trouble shooting 22 printer, cleaning 20 printer, connecting 5 printer, startup 12 printhead cleaning 18 printhead trouble shooting 21 Printing 14 printing 10, 12 printing job 12 printing test print 12 purge 13, 18 purging print heads 13 R rear guide 1, 7 Remote Stop 14 replacing inkjet cartridge 17 replacing sheet separator 19 reset key 3 S save 9 select job 10 sensor, media 2 separator adjustment 6, 11 separators 11 Service Menu 14 set print speed 14 setup feed 6 Setup Menu 14 sheet separator 1, 7, 19 side guides 1, 7 software installation 7 specifications 23 startup printer 12 storing inkjet cartridges 17 supplies 25 T test print 12, 13 test print key 3 Test Printing 14 text inserting 9 thickness, media 3 transport belts, media 2 trouble shooting printer 22 trouble shooting printhead 21 V voltage requirements 5 W Windows Windows 95 8 Windows 98 8 Windows ME 8 Windows NT 8 Windows XP 8 30

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40 Form # /2004