Emergency Preparedness Planning. The Office

Transcription

1 Emergency Preparedness Planning The Office

2 Terms COOP = Continuity of Operations (gov t speak for BCP) BCP = Business Continuity Plan or Planning BCM = Business Continuity Management Business = Any organization engaged in the BCM process

3 The Myth All healthcare and long term care organizations have well-developed, resilient business continuity programs.

4 The Reality Most organizations only focus only on: Joint Commission mandated areas of emergency management and IT recovery. Outward facing - ensuring clinical and resident care operations can continue no matter what happens. There is often not enough focus on recovering business and support functions of the organization. The Harvard School of Public Health suggests that every dollar invested in disaster preparedness yields savings of $4 $11 in disaster response, relief and recovery.

5 It pays to prepare New York hospitals lost nearly $340 million in revenue following 9-11 terrorist attacks University of Texas Medical Branch lost $276 million in revenue after Hurricane Ike as a result of the closure of facilities and resulting downtime of business operations Homestead Hospital went from years of profitability to an $8 million loss due to a 5-day evacuation following Hurricane Andrew.

6 The risk $250,000 per day Average daily revenue loss for a hospital that closes outpatient services following a disaster. $12k-30k per day Average daily revenue loss for a health center for each day closed 45 days Average time period to restore to normal operations BC Management BCM ROI Report and event impact management report, PDCD report

7 Case Study Long Term Care Long Term Care Provider, Toronto Blown Transformer 225 resident facility without power Agility supported 3 centers with generators and provided fuel We are extremely happy with Agility and the services provided during this disaster, having your services enabled us to stay up and running caring for our patients, we are so thankful we put this service in place. On behalf of everyone here at Leisureworld and our residents, we thank you for all your help and support in our time of need. Paolo Dizazzo, Leisureworld

8 Recovery quotes Newton Medical Center, Kansas Because of Agility, we were able to care for our patients even with our servers down. -Pam Kvas, RN and Director of Emergency Services and Preparedness Slidell Memorial, Louisiana With the type of operation we run, we have to be up and running no matter what. We have worked with other companies, but we found Agility to be the most cost effective solution for our hospital. Bruce Clement, Chief Operating Officer

9 CMS Proposed Regulations Four Core Elements of Disaster Preparedness 1. Emergency plan: Based on a risk assessment, develop an emergency plan using an all-hazards approach focusing on capacities and capabilities. 2. Policies and procedures: Develop and implement policies and procedures based on the plan and risk assessment. 3. Communication: Develop and maintain a communication plan that complies with both Federal and State law. Resident/Patient care must be well-coordinated within the facility, across health care providers, and with State and local public health departments and emergency systems. 4. Training and testing: Develop and maintain training and testing programs, including initial and annual trainings, conducting drills and exercises or participate in an actual incident that tests the plan.

10 Agility Recovery We do not: Backup data/provide cloud storage Assist with HVAs Focus on patient-facing operations Provide medical supplies, bulk water

11 Agility Recovery Our Story

12 Agility Recovery Started by General Electric 25 years ago. GE internally identified need to support themselves. 1. Office Space 2. Power 3. Communications 4. Computer Systems Photo taken by Agility Recovery team

13 Space Power Communications Technology Agility s Mobile Offices Flexible, scalable, customizable Brick & Mortar Space Approximately 200 Million ft 2 vacant office space available across North America.

14 2013 Agility Recovery Events Summary Categorized by Type (Nearly 300 Individual Events Logged in 2013) Computer Failure 4% Roof Damage 4% Server Failure 4% Internet Water Damage/ Weather 3% Water Damage/ Man made 3% Outage 9% Additional Equipment Need 16% Phone Outage 9% Building Fire 5% Construction/ Renovations 3% Power Outage 40% 54% failure rate for public & private sector generators during super storm Sandy (Jonathan Monken, from Electric Infrastructure Security Council.)

15 Space Power Communications Technology Agility can provide: Any size Generator Fuel Technical support Service Generator Yards in North America Connection Options: Hardwire Power Distribution with extension cords Transfer Switch

16 Agility s Partners in Power Recovery - National Account Management - Access to Full Fleet Services - Discounted Pricing 20-30% - Preferred Customer - GPS Tracking - Trucking and Logistics - Online Portal Management - Re-Fueling From 56kw to 2000kw

17 Space Power Communications Technology Satellite communication provides instant access to phone and Internet service.

18 Space Power Communications Technology Computers, Laptops, Servers, Printers, Fax Solutions, Multi-Functions Can be used for: Replacement Work from home When your equipment is not reachable Saves you from having to purchase new equipment and take on additional inventory you may not need beyond the recovery

19 ReadySuite For a small monthly fee, normally $495/month, your organization is protected. Agility currently supports over 500 healthcare and senior care members nationwide!

20 When You Become a Member A continuity planner will contact you and gather the info we need to recover your business if you have a disaster. e.g. Erin Mitchell Agility Rep How many critical employees need to be up and running? What are the power requirements of the office? Where do you store your data? How do you want your phone calls handled during a disaster? Member Services

21 MyAgility Online Portal Business Continuity Planner to help guide members step by step Comprehensive Business Continuity Plan Template Document Management Storage Tool Alert Notification Tool

22 Alert Notification System

23 myagility Family This Secure, Password-protected Preparedness Portal Includes: Personal Preparedness Plan Templates Weather Forecast Alert System Automated Reminder Service Contact Alert Notification System Virtual Safe Deposit Box for Critical Documents

24 What happens at the time of an interruption? When you re most vulnerable to being overcharged and underserved, you will have a partner you can trust: 25 years 1000 s of recoveries Never failed Agility doesn t profit from your disaster. Bobbi Carruth Agility Member Worthington Federal Bank

25 When You Have A Disaster Agility s operations team works with you to determine your needs. You only pay for Agility s out-of-pocket expenses: If you need fuel for an existing generator on site, you ll get an exact bill for that fuel. If you need technology, we take it from our stock and ship it to you. You pay for the shipping. If you need incident command space, you pay for transportation and set-up, nothing else. Agility Quickship Cases

26 When You Have A Disaster If you don t have Agility you ll still have the same recovery needs, and will still face outof-pocket expenses. The difference is Agility gets it done faster, cheaper and more effectively. We get it done every time. ReadySuite Mobile Office

27 Disasters Happen During a disaster there are more important things to focus on instead of trying to rebuild your infrastructure. Photo taken by Agility Recovery team

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29 Prepare to survive. For twenty-five years, tens of thousands of businesses have relied on Agility to help plan for and recover from the unthinkable. We re ready when you are. Brian Eskenazi Agility Recovery