9/18/2017 PLANS STRATEGIES AND TOOLS. SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 9/20/17 3 PRESENTATION AGENDA
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1 PLANS The 5 Ways to Improve STRATEGIES AND TOOLS Emergency Management and Business Continuity Plans PRESENTATION AGENDA Ice Breaker What steps would you take after a flood? 5 Ways to improve emergency management & business continuity plan 1. Have emergency management & business continuity plans 2. Know your business risks 3. Make your plans reflective of your organization 4. Test your plans with drills and exercises 5. Maintain your emergency management & business continuity plans Personal preparedness Q & A SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 2 WHY PLAN FOR DISASTERS? According to the Federal Emergency Management Agency (FEMA), more than 40% of businesses never reopen after a disaster, and for those that do, only 29% were still operating after two years. Insurance Institute for Business & Home Safety reports that 25% never reopen after adisaster Not good odds for any business or organization SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 3 1
2 SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 4 THE 5 WAYS TO IMPROVE EMERGENCY MANAGEMENT AND BUSINESS CONTINUITY PLANS 1. Have emergency management & business continuity plans 2. Know your business risks 3. Make your plans reflective of your organization 4. Test your plans with drills and exercises 5. Maintain your emergency management & business continuity plans SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 5 #1: HAVE A COMPREHENSIVE EMERGENCY MANAGEMENT PLAN (CEMP) Mitigation Preparedness Response Recovery SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 6 2
3 #1: WHAT IS AN EMERGENCY OPERATIONS PLAN? An emergency operations plan (EOP) is a plan that outlines a business actions to prepare for, respond to during, and recover from an emergency or disaster SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 7 #1: BUSINESS CONTINUITY PLAN ORGANIZATIONAL RESILIENCE Data, IT, Communications Work Location Supply Chain Staff Supply Chain Data and IT Business Continuity Plan Location Staff SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 8 #2: KNOW YOUR RISKS AND VULNERABILITIES A Hazard Vulnerability Analysis (HVA) created by Kaiser HVA Tool pinpoints the hazards and/or vulnerabilities that need your attention, the actions that might be taken to reduce the impact of those hazards, and what resources are likely to be needed to mitigate and prepare for hazards SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 9 3
4 HAZARD VULNERABILITY ANALYSIS (HVA) PLANNING RESOURCE TOOL KAISER PERMANENTE Probability x Severity* = RISK * SEVERITY = Magnitude (Impact) Mitigation (Preparedness + Response) SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 10 HAZARD VULNERABILITY ANALYSIS (HVA) PLANNING RESOURCE TOOL KAISER PERMANENTE SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 11 #2: HAZARD VULNERABILITY ANALYSIS TIPS Ask Office of Emergency Services for their HVA Results Not sure what your risks are? Review past safety reports for ideas SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 12 4
5 WHAT EVENT CONCERNS YOU MOST? SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 13 #3: PLANS REFLECTIVE OF YOUR BUSINESS When was the last time you updated your plan? Your plans should reflect your: Current business processes Staffing levels and leadership Threats and vulnerabilities Work locations IT and data infrastructure Suppliers, vendors, and supply chain SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 14 HOT PREPAREDNESS TIPS! Engage senior leadership and staff in your planning process Develop your preparedness plans with a committee comprised of reps from every department Find and nurture Preparedness Champions who will lead your planning effort SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 15 5
6 # 4: TEST YOUR PLANS WITH DRILLS & EXERCISES Source: Primary Care Development Corp SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 16 #4: DISCUSSION BASED TYPES OF EXERCISES Seminar Workshop Tabletop Exercise Games SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 17 #4: OPERATIONS BASED EXERCISES Drill Functional Exercise Full Scale Exercise SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 18 6
7 # 4: TESTING YOUR PLANS HOT TIP! How can you make your business or organization more resilient by dedicating an hour of your time once a quarter? STAFF NOTIFICATION DRILL! Call each of your staff off hours. Tell them It s a drill, call me back within an hour. Determine how many staff alternate #s you have. SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 19 # 5: MAINTAIN YOUR PLANS Update your HVA annually Review and update your plans annually Test plans with drills and exercises and write after action reports (AARs) Implement improvement plans by updating plan deficiencies SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 20 PERSONAL PREPAREDNESS Have a plan No power, no ATMs, no gas stations, don t open the fridge! Cash is always king after disasters Communicate Have a Family communication plan, or call tree Sign up for alerts from Sacramento County Office of Emergency Management Know your neighbors Nextdoor.com and neighborhood FaceBook Consider those with special needs Health issues Kids, Seniors, Pets Make a kit SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 21 7
8 INNOVATIVE PREPAREDNESS HACKS Drink boxed wine? Clean it out with bleach once finished with it and store water in the box Strap a headlamp onto a water jug to make a light Make a candle out of Crisco Store matches in a mason jar with a strikable lid Put trash can liners in your kits for sanitation, rain ponchos, etc. Make fire starter balls out of dryer lint and petroleum jellystore in an paper egg carton SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 22 EMERGENCY MANAGEMENT TOOLS & TEMPLATES FEMA Sample Small Business Preparedness Template California Governor s Office of Emergency Services Standardized Emergency Management System Federal Emergency Management Agency FEMA s Prepare My Business SBA Cyber Security for Small Businesses Resources FEMA Private Sector Preparedness Tools Infragard Valley Vision's Disaster Proof Your Business FB page SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 23 BUSINESS CONTINUITY PLANNING RESOURCES Business Continuity Institute Business Continuity Planning Model Healthcare Busines Continuity Planning article WA State University Continuity of Business/Operations Planning Online Course NASCIO IT Disaster Recovery and Business Continuity Tool kit Ready.gov Business Continuity Planning Suite SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 24 8
9 NEW FOR 2018! WE CARE TECH ONLINE PLANNING PLATFORM SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 25 CONNECT CONSULTING SERVICES EMERGENCY PLANNING SOLUTIONS Emergency Operation Management Plans Business Continuity Plans Training Drills and Exercises SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 26 OFFERS OF SUPPORT We have three great offers for everyone! 1. Everyone will get a FREE hand crank flashlight look Ma, no batteries! 2. Everyone will get a FREE 12 point emergency management and business continuity planning self assessment to determine your gaps 3. As a member of SAHRA, everyone will get a FREE 30 minute phone consultation regarding your planning, training and exercise needs. Please contact Norma Springsteen at Norma@ConnectConsulting.biz SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 27 9
10 CONTACT US! Nora O Brien, MPA, CEM, Chief Executive Officer Connect Consulting Services, Inc th Street, Suite 202, Sacramento, CA Nora@ConnectConsulting.biz Office: Mobile: SAHRA: The 5 Ways to Improve Emergency Management and Business Continuity Plans 28 10
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