ISO/IEC JTC1/SC7 N3640

Transcription

1 ISO/IEC JTC1/SC7 Software and Systems Engineering Secretariat: CANADA (SCC) ISO/IEC JTC1/SC7 N Document Type: WG25 Meeting Minutes Title: Meeting Minutes, WG25, Service Management, Seoul, Republic of Korea, to Source: WG25 Convener Project: Status: Final Reference: Action ID: FYI or ACT Distribution: AG No. of Pages: 14 Note: Address reply to: ISO/IEC JTC1/SC7 Secretariat École de technologie supérieure, Departement of Software and IT Engineering 1100 Notre Dame Ouest, Montréal, Québec Canada H3C 1K3 ISO Page 1 of 13

2 ISO/IEC JTC1/SC7/WG25: Service Management Seoul Meeting Report 05/Dec/2006 SC7/WG25 TITLE: SC7/WG25 Seoul Meeting Report Interim 2006 WG25 Meeting, Seoul, Republic of Korea, Monday October 30 th to Friday November 3 rd 2006 ISSUED DATE: SOURCE: J Dugmore (WG25 Convener) and M Taillefer (Secretariat, Canadian Head of Delegation to WG25) WORK ITEMS: ISO/IEC series: Service Management all parts, (see section 1 for details). REFERENCES: See section 4 DOCUMENT TYPE: Meeting Report ACTION: FYI Convener Dr. J Dugmore (UK) Service Matters Ltd. 8 Hugh Street London SW1V 1RP +44 (0) jenny.dugmore@service-matters.com ISO Page 2 of 13

3 1 SUMMARY 1.1 Overview This was a productive meeting covering some very difficult topics and potential areas of disagreement with a positive approach. The group is new and had several members attending for the first time. It has established a good working relationship. Experts able to contribute to the enhancement of the existing standard and to the harmonization with other international standards have joined WG25. There is also support for the continuation of the alignment between ISO/IEC and ITIL (IT Infrastructure Library). There was particularly useful crossfertilisation of ideas between WG25 and the Study Group on ICT Governance, with many members being involved in both groups. More members are expected to attend the Plenary in May List of discussed items Accreditation of members to WG25 / Access to the WG25 web pages Secretariat for WG25 (Canada has agreed) Definition of customer base for ISO/IEC and purpose of improvements by WG Relationship of ISO/IEC to IT Governance Harmonisation of Parts 1 and 2 of ISO/IEC with other management system standards: Alignment to PDCA in ISO 9001 Relationship between clauses 3 & 4 and clauses 5 to Other amendments to ISO/IEC 20000, including consistency of terms Use of ITIL terms in ISO/IEC v other terms in international standards Revisions to draft Part 3 (guidance on scoping, applicability) Liaison with IAF Sub-committee on ISO/IEC (IAF attended as observer) Alignment between ISO/IEC and the IT Infrastructure Library (ITIL) v 3 Use of ITIL terms in ISO/IEC Timetable for ITIL v 3 publication Relationship of ISO/IEC to other standards, frameworks and assessment models Discussion of what is meant by harmonisation 2 with SC7 standards Process reference models and process assessment models Merits of governance and guiding principle based standards v process based standards Mapping of definitions across related international standards Adherence to JTC1 Directives Use of copyright materials and restrictions on use of materials Summary of actions and agreements / press statement Agreement on priorities, plans, responsibilities and timetable for actions Arrangements for the Plenary (Montreal, not St Petersburg) 2 PARTICIPANTS Membership of WG25 is now 45 people across 16 national standards bodies. An observer from the new IAF committee on ISO/IEC attended WG25, mainly for discussions on the proposed Part 3. Some members attending the Seoul meeting were only able to attend part of the session due to other commitments. 1 E.g series, 90003, 2700 series, 12207, 15288, 15504, COBIT, CMMI, escm, ETOM etc. 2 Referred to in Bangkok as Commitment to SC 7's harmonization & vocabulary, while retaining alignment with widely adopted service management best practice material. ISO Page 3 of 13

4 Name NB Affiliation Comments 1. UK WG25 Convener 2. Canada (WG25 Secretariat) WG25 Secretariat 3. Melanie Cheong South Africa Head of delegation to WG25 4. Lynda Cooper UK Head of delegation to WG25 5. Darcie Destito US Head of delegation to WG25 6. Yoshiyuki Hirano Japan Head of delegation to WG25 7. Alison Holt NZ Head of delegation to WG25 8. Gargi Keeni India Head of delegation to WG25 9. Jyrki Lahnalahti Finland Head of delegation to WG Chikako Makino IAF SC on ISO/IEC Observer 11. Craig Pattison itsmfi Head of delegation to WG Bill Powell US Member 13. Dennis Ravenelle itsmfi Observer/now full member 14. Kenichiroh Yoshida Japan Member 15. Tom Kurihara US Member present part of time 16. Danie Smit South Africa Observer, present part of time 17. Jonathan Earthy UK Advice on ISO/IEC TR Alistair Walker South Africa Options for enhancements to JTC1 standards 19. Terry Rout Australia Options for enhancements to JTC1 standards 3 MEETING SCHEDULE ISO/IEC NWI meetings at 9am 30 th October to 3 rd November DOCUMENTS IN USE DURING THE PLENARY Documents in use during the Bangkok Plenary in May 2006 were listed in the minutes from the Plenary and loaded onto the WG25 web pages. The documents listed were made available to WG25 attendees on the WG25 web pages or ed directly to registered attendees for use during the Seoul meeting: Documents provided before the Interim meeting in Seoul Meeting arrangements and documents from Bangkok Various documents on WG25 membership JTC1 SC7 WGs Meeting General Info Meeting room arrangements Agenda for WG25 Seoul Oct 2006 Checklist for the Seoul meeting WG25 members registered for Seoul meeting (subsequently amended to show actual attendees) Full membership list for WG25 as of 25 th October 2006 WG25 Minutes for posting V01 (from Bangkok meeting) Closing summary report from Bangkok (027 Bangkok May 2006 for SC7 Closing v06) Supporting documents on ISO/IEC available during Bangkok Plenary Part 1 and 2 development Documents on the fast tracking of BS (voting, closed comments and outstanding comments) ISO Page 4 of 13

5 Documents provided before the Interim meeting in Seoul Additional input on changes to part 1 and 2 (Japan and Sweden) ISO Feedback form template (Word version) Harmonisation process definitions (received before 25 th October) Process harmonisation actions from Bangkok Progress chasing note Process harmonisation examples (UK and South Africa) received before 25 th October 2006 Draft ISO/IEC JTC1 resolution on the sub-division of NWI for WG25 Scoping guidelines initial draft V01 (draft part 3 issued in advance of the Bangkok meeting)) Minor editorial comments on the draft Part 3 V01 Scoping guidelines initial draft V03 (draft Part 3 with minor editorial changes shown as revision marking) Comments (excl. minor editorial comments) on part 3 ISO/IEC V01 Template for feedback on draft Part 3 (Word version) Documents provided at the Interim meeting in Seoul (loaded onto the WG25 site after the meeting) Revised agenda WG25 revised agenda for Seoul Changes to Part 1 and Part 2 WG25 agreed changes based on Japanese comments on part 1 WG25 agreed changes from comments from Sweden on Part 1 and Part 2 Guidance on outsourced processes Process harmonisation documents received after 25 th October ISO-IEC TR 24774_(E)-JWM (relevant to the harmonisation with 12207/15504/15288) Managed processes Clause 4.1 Process harmonisation Clause 4.2 Process harmonisation Clause 4.2 (UK) Process harmonisation Clause 5 Process harmonisation Clause 5 (UK) Process harmonisation Clause 9.1 Process harmonisation ISO-IEC TR (E)-JWM Restructured Part 1 No changes to wording Restructured Part 1 Changes to wording suggested by Bill Powell. Guidance on process approach IAF documents 61031IAF-ISO20000-WG25 (IAF Working Group for ISO/IEC presentation to WG25) IAF Draft Questionnaire Other ANSI TAG WG25 Input escm to PRM-IT Mapping V0.5.PK ISO Page 5 of 13

6 5 ACTIONS AGREED Action Target date Name OUTSTANDING FROM THE SC7 PLENARY 2005 Confirm Henri Tudor agreement to use of their copyright material by WG25, for the purpose of study / research Provide sample report from South Africa s new tool for review by WG25. (See documents list in section 4.) Research the connection between ISO/IEC and SQuaRE (WG6) and provide comments back to WG25. (Identification of areas to link e.g. incident id to what incident type.) AGREED AT THE INTERIM AT SEOUL 2006 WG Administration & Management All members where their accreditation to WG25 has not been copied to the WG25 convener would ask their NB to send copies. Before next meeting Not established Before the next meeting Beatrix (Luxembourg) Melanie Marc 15 th December 06 Identified separately The SCC web site will be established for all WG25 member-only documents. 2 nd January 07 Marc The WG25-only documents will be moved to SCC site. 12 th January 07 Marc/Jenny The current WG25 web site will be retained for documents in the public domain, such as FAQ on ISO/IEC development and related topics. All members of WG25 are to become familiar with the Directives that applied to SC7, particularly Heads of delegation to WG25. It was agreed that service management best practices would be applied to the work of improving and developing ISO/IEC 20000, including change management, release management and the need for a well understood transition plan. It note will be added to the web pages that all documents stored must be given WG25 and a sequential number before being loaded or distributed should be given a name that started with WG25, sequential number, version number. 28 th January 07 Jenny 3 rd January 07 All ongoing ongoing Seoul documents loaded on WG25 web page 12 th November Jenny Gantt chart to be produced as support for actions 6 th December Jenny Benchmarking Benchmark model will be drafted based on the ideal set discussed in Seoul. 18 th January 07 Marc Benchmark model will be issued for comments. 22 nd January 07 Marc WG25 members will provide feedback on the benchmarks to the Secretariat 6 th April 07 All Feedback loaded onto the web site 13 h April 07 Marc IAF liaison The IAF Liaison to WG25 will be proposed 10 th December 06 Jenny WG25 agreed to provide input to the IAF programme of activities via liaison. ongoing All Feedback on the IAF draft survey 22 nd November 06 All Collated feedback to IAF 23 rd November 06 Jenny IAF March 24 th -26 th Meeting 24 th March 07 All Review of IAF feedback/proposals sent to NB HoD to WG25 15 th April 07 All Feedback/ on proposals to 23 rd April 07 HoD to WG25 Feedback loaded on the web page 26 th April 07 Changes and a change plan were agreed for the draft Part 3 will be issued. Early December Jenny Draft Part 3 (Ed. 1) Revisions made following Seoul discussions 3 rd December 06 Jenny All All ISO Page 6 of 13

7 Action Target date Name Feedback to Part 3 editor on changes made following Seoul discussions 9 th January 07 Seoul attendees Part 3 editor s revisions based on feedback, and IAF input 15 th January 06 Jenny Revised as Code of Practice / CD using ISO editor input 16 th January 06 Jenny Revised formal CD/Stage 3 sent to Secretariat 16 th January 06 Jenny/Marc Part 3 as Stage 3/CD loaded onto web site 16 th January 07 Marc National Bodies review of formal Part 3 as Stage 3/CD 23 rd April 07 WG25/NB Feedback by NB on the formal Part 3 as Stage 3/CD 30 th April 07 HoD to WG25 Part 3 editor collates comments and sends to Secretariat 1 st May 07 Jenny Collated comments loaded on the web site 3 rd May 07 Marc Part 1 & 2 Improvements (Ed. 2) Clarification of comments will be sought from Sweden. 24 th December 06 Jenny/Sweden Editing of informal draft based on Seoul discussions 10 th February 07 Jenny Part 1 informal draft sent to Secretariat 13 th February 07 Jenny Part 1 informal draft loaded on web page 14 th February 07 Marc Review of Part 1 (including other improvements) 6 th April 07 All Feedback on Part 1 to editor (including other improvements) 15 th April 07 All Part 1 revised (including other improvements) 21 st April 07 Jenny Revised Part 1 to secretariat 21 st April 07 Jenny Revised Part 1 loaded on web site 30 th April 07 Marc ITIL v 3 Implications As information becomes available on the differences between ITIL v 2 and ITIL v 3 it will be made available to WG25, in advance of the Plenary. Assessment of ITIL v 3 changes Mapping of ISO/IEC and ITIL v3 (5 pages) Proposals documented (10 pages using ISO feedback form) Proposals sent to secretariat Document loaded on web site Review of proposals for ITIL v 3 Mapping of terms Craig/Jenny/Bill 28 th February 07 Craig/Jenny/Bill 27 th March 07 Craig/Jenny/Bill 30 th April 07 Craig/Jenny/Bill 1 st May 07 Jenny 2 nd May 07 Marc Before Plenary The mapping of terms is to be reviewed and updated 15 th February 07 Craig Revised mapping sent to secretariat 26 th February 07 Craig Mapping loaded on web site 8th March 07 Marc Mapping of methods and frameworks Method and framework mapping documented 28 th March 07 Bill Document sent to secretariat 6 th April 07 Bill Mapping loaded on web site 16 th April 07 Marc Harmonization of SC7 standards WG25 Provision of example models for review by Melanie Cheong 27 th November 06 Alison / Craig / Bill / Kiyoshi Other process models will be reviewed (v 15504) and feedback provided to WG25, (inc. IBM material and from the IT Ops and Governance Study Group 22 nd December 06 Melanie ISO Page 7 of 13

8 Action Target date Name Review of approaches to harmonization Review of the practical test cases for process definition and provide feedback on the implications for ISO/IEC Review of ISO as an example of a principle based standard. Familiarization with ISO/IEC TR (draft) Familiarization with ISO/IEC Familiarization with ISO/IEC Consideration to be given to give to the use of Purpose instead of Objective, based on the definition of Purpose in ISO/IEC TR Consideration to be given to Activities and Tasks for ISO/IEC 20000, based on the definitions in ISO/IEC TR Familiarization with ISO/IEC pages describing the benefits of full harmonisation with draft ISO/IEC TR is to be produced to inform service management specialists. 22 nd April 07 Melanie & Jyrki Development if views on harmonization by each NB 23 rd April 07 All Collated NB views to secretariat 29 th April 07 HoD to WG25 Collated NB views loaded on web site 30 th April 07 Marc Plenary agenda 1. Introductions 2. Minutes of the last meeting 3. Agenda / meeting timetable discussed and agreed 4. Administration / WG25 processes 5. Benchmarking of WG25 and ISO/IEC discussed and actions agreed 6. IAF plans and WG25 actions discussed and actions agreed 7. Stage 3/CD version of Part 3 discussed and actions agreed 8. Changes to ISO/IEC and -2, discussed and actions agreed 9. Mapping of methods and frameworks discussed and actions agreed 10. Harmonization of SC7 standards discussed and actions agreed 11. Actions and roles, responsibilities and timetable agreed 12. Summary of the meeting, including press statement 13. Interim meeting arrangements for SEOUL MEETING DISCUSSIONS 6.1 Minutes of the WG25 Bangkok Plenary The minutes were agreed without discussion Actions outstanding have been carried over and are included in Section WG25 Roles, Membership and Policies WG25 thanked Chikako Makino of International Accreditation Forum (IAF) for attending as an observer It was agreed that it would be beneficial for the IAF to be proposed as a Liaison to WG All members were urged by the Convenor to make sure their accreditation to WG25, by their National Body, was copied to the convenor of WG25, as required by the SC7 Secretariat and Directives Canada (Marc) agreed to provide the WG25 Secretariat. Jenny ISO Page 8 of 13

9 6.2.5 GB (Jenny) agreed to be editor for the next stage of development of ISO/IEC WG25 agreed their customers for WG25 activities were service providers that have adopted or could adopt ISO/IEC as a quality goal and as an appropriate standard for independent certification WG25 supported continuation of the original policy for BS of all terms being used as found in the Oxford English Dictionary used by standards editors. The avoidance of special terms meant there are only 15 terms in ISO/IEC WG25 Processes WG25 document on the web site must be named WG (sequential number) All documents must have a version number Service management best practices are to be adopted for developing ISO/IEC All changes to wording will be tracked to ensure that change information (e.g. type and impact information) could be made available to the existing user base to assist with the transitions whenever a new edition of ISO/IEC was published Access to the WG25 web site has been provided on receipt of each member s details (used on the site to identify each member s particular interests). The current site is split into public and members only The SCC web site for WG25 will be for all official WG25 member-only documents. Access to the SCC web site would be given only to accredited members of WG The current WG25 web site will be retained for documents in the public domain, such as FAQ on ISO/IEC and related topics The reasons for the ISO/IEC improvement programme were summarised as: Why are we harmonising? What will we get out of it? Who (should) benefit? 6.4 ISO/IEC and JTC1 directives The options for publishing new requirements or guidance on service management were discussed, including issuing an amendment, technical corrigenda or a complete new edition Advice on timescales were sought from Alistair Walter (South Africa) and Terry Rout (Australia): Amendments and technical corrigenda were relatively fast (typically a cycle of two meetings) and were done by an additional document, therefore requiring cross-referencing between documents. WG25 were advised to avoid this as it reduced the usability and marketability of the standard. New editions/major revisions timescales were very dependent on scope and the level of discussion on the changes, typically requiring 2-3 ballots Japan pointed out that p78 of the Directives explains amendments and technical corrigenda and emphasised the importance of WG25 members understanding the Directives It was noted that all members of WG were expected to be familiar with the directives, particularly Heads of delegation (HoD) to WG It was also noted that there were differences between JTC1 Directives and the governance provided by the ISO/IEC Directives Part Benchmarking WG25 activities and the quality of the deliverables proposed that WG25 should benchmark its activities for quality assurance purposes A set of ideal metrics was agreed. Canada will take responsibility for the benchmarking model. 6.6 IAF activities The observer from IAF explained that references to Part 3 has resulted in contact being made between the WG25 Convener and the ISF sub-committee on ISO/IEC certification, resulting in the invitation for the IAF member to attend as an observer. ISO Page 9 of 13

10 6.6.2 The IAF observer gave a presentation on IAF s interest in accreditation/certification against ISO/IEC 20000, including the IAF plans for a survey to be conducted IAF and an IAF meeting planned for March This resulted in a discussion of: The use of ISO/IEC for certification audits Accreditation of the existing certification schemes by national accreditation bodies The number of existing certifications against ISO/IEC The role of itsmf (national chapters and International) in certification audits was also discussed by the group. Discussions between IAF and itsmf-international continued outside the WG25 meeting WG25 agreed to provide input to the IAF programme of activities, via liaison. 6.7 Draft Part 3 / Ed The role of the draft Part 3 as guidance on topics such as scoping of service management and the difference between this and standards such as ISO etc was discussed. It was confirmed that WG25 believed Part 3 was primarily advice for service providers aiming to achieve ISO/IEC under one of the established certification schemes, and that it was not intended to overlap or replace standards such as ISO/IEC 17021/Guide 62/ISO/IEC 19011, all currently used for ISO/IEC audits. Part 1 Shall Shall Guide IAF guide Part 2 Part 3 Should Shall & should EA -07 /3 Scoping of service management Audit guidance itsmf guidance Figure 1 mapping of and audit practice standards The relationship between the draft Part 3 and existing standards and guidance on audit/conformance assessment was mapped as shown in Figure The role of WG25 in the development of standards for the service management industry and the role of CASCO and IAF in the production of standards and guidance on audit practice was discussed: WG25 are service management experts providing requirements and advice for service providers; CASCO and IAF were responsible for generic audit practice requirements/advice to auditors relevant to ISO/IEC audits but not specific to service management The WG25 consensus was that advice on applicability and scoping was required by service providers The relative merits of including the advice in the next version of Part 2 v a new part 3 were discussed. It was noted that Part 2 revisions are dependent on agreement to changes to Part 1, which are in turn dependent on agreement on the nature and extent of harmonization with other SC7 standards The WG25 consensus was that a new Part 3 would provide better route to providing this guidance, instead of a longer term improvement to Part The draft Part 3 had been revised following feedback after the Bangkok Plenary Part 3 was discussed; changes and a timetable for production of a CD/Stage 3 document were agreed 3. 3 NOTE: From 16 th January 2007 Part 3 will be a formal Stage 3/CD. WG25 members are asked to ensure feedback represents a National Body consensus (via the HoD to WG25) to facilitate WG25 discussions. ISO Page 10 of 13

11 6.8 Improvements to Part 1 & 2 (Ed.2) Japan presented on the compatibility of ISO/IEC and management system standards. The presentation by Japan identified recommended improvements The UK gave a presentation on the original spirit and intent of BS 15000: BS Ed. 2 was aligned with ISO 9001 following feedback from early adopters of Ed. 1. This was done to provide a common management system between ISO 9001 and BS 15000, while still allowing BS audits to be done independently of ISO WG25 confirmed support for the continued spirit and intent, including supporting a common management system with ISO 9001 as a high priority for Parts 1 and Input from Japan and Sweden on improvements to Part 1 and 2 was discussed and improvements to Part 1 were either agreed or the approach to making the changes was agreed Clarification of some comments from Sweden is required Part 2 improvements and changes are to be discussed only after progress has been made on Part 1, as changes to Part 2 were primarily dependent on Part 1 improvements. 6.9 Alignment between ISO/IEC and ITIL The relationship between ITIL and ISO/IEC was discussed The date for publication of ITIL v 3 was noted as late April As information becomes available on the differences between ITIL v 2 and ITIL v 3 it will be made available to WG25, in advance of the Plenary in May It was agreed that incorrect rumours on nature of the relationship between the standard and ITIL were unhelpful and that WG25 needed to make nature of the relationship clear. It was confirmed that: Improvements to ISO/IEC would reflect the changes to ITIL where there was a consensus among WG25 that the changes were appropriate for the standard. Improvements would be subject to JTC1 and ISO/IEC Directives OGC/owners of ITIL supported the relationship between the standard and ITIL as a benefit to both; The sprit and intent of the ITIL v3 programme included keeping the relationship between the standard and ITIL v3. Mapping of the alignment between the two is one of the agreed actions of the ITIL Programme Management Board and of WG It was agreed that it would be helpful to agree a joint WG25 and itsmf-international statement on how the relationship between ITIL and the standards was described. The following was agreed: WG25, itsmf International and OGC endorse alignment between ISO/IEC and ITIL so that adoption of ITIL positions a service provider to achieve ISO/IEC ITIL and ISO/IEC are aligned ITIL is not based on ISO/IEC ISO/IEC is not based on ITIL The links between ITIL and ISO/IEC are ones of spirit and intent, not of control Both serve different purposes and are therefore different in intent, structure, format, style and detail itsmf-international also provided the supporting statement: itsmf is committed to supporting and will continue to support ISO/IEC and associated standards 6.10 Mapping of terms It was agree that revising the original mapping of terms across SC7 standards and management system standards such as ISO 9000 would be beneficial for all improvements to the standard, particularly those relating to harmonization of SC7 standards. ISO Page 11 of 13

12 6.11 Mapping of methods and frameworks Discussions covered industry confusion over the number of assessment models already in place and the benefits and disadvantages of adding a new assessment model based on ISO/IEC It was agreed that it would be useful to review methods and frameworks currently available, before finalizing plans for harmonisation Harmonisation of SC7 standards The nature and extent of harmonisation between SC7 standards in general and relating to ISO/IEC specifically was also discussed exhaustively, but a consensus was not reached The industry need for a service management process model framework and separate process assessment models v alternatives was discussed at some length but a consensus was not reached It was agreed that the needs of the customer base should be considered when agreeing harmonisation plans and priorities South Africa presented on an approach to harmonisation. This includes the removal of capability elements of processes and re-structuring to align with ISO/IEC 12207, and Practical test cases for process definition using the existing test of ISO/IEC had been provided by members of WG25. Additional examples had been provided by the UK (BSI committee that produced BS 15000). The intention was to re-structure the words and not to change them, as a baseline During the meeting Bill Powell (US) also restructured Part 1 in an attempt to map onto the Purpose, Objectives, Activities and Tasks structures defined in the guidance given in ISO/IEC TR (Type 3 Technical Report) The use of the practical test cases for process definition was discussed at some length. During the discussion, which covered the differences in style and approach of ISO/IEC and SC7 software and systems engineering standards it was also identified that in the different industries (i.e. software, systems engineering and service management) some words were used with different meanings. Some of these were identified during the discussion as Implement, Deploy, Change, Configuration, Release Discussions on the difficulties faced when doing these practical test cases prompted WG25 to invite Jonathan Earthy of WG25 to explain the rules on SC& process definition and assessment standards After a Q&A session with Jonathan Earthy it was agreed that difficulties in re-structuring ISO/IEC were due to fundamental differences in the nature of each type of standard It was agreed that ISO/IEC is a principle based standard used to assess processes and the service, not a process based standard as used for software and systems engineering processes It was agreed that WG25 members would provide feedback via the Secretariat following review of: ISO identified by Jonathan Earthy as an example of a principle based standard. SC7 s key process definition and assessment standards It was agreed that all WG25 members would assess the practical test cases for process definition and provide feedback via the Secretariat It was agreed that South Africa and Finland would review various process models (see IBM material placed on the Seoul server and additional models developed during the IT Operational and Governance Study Group), feedback to be provided to WG25 via the Secretariat It was agreed that re-structuring ISO/IEC in the style of ISO/IEC 12207/15504 would require extensive re-wording and would also make the transition difficult for existing users of ISO/IEC There was no agreement on the scale, nature and benefits of harmonisation among SC7 standards but the following actions were agreed: 1-2 page document describing the benefits of re-drafting ISO/IE according to draft ISO/IEC TR is required to help WG25 members with little or no experience with software and systems engineering standards understand the benefits to both the service management industry and to the software and systems engineering industry. WG25 needed to have clarity on the meaning of Purpose, Outcome, Activity and Task, as both terms were used differently by different communities. ISO Page 12 of 13

13 It was noted that WG 10 and WG 7 were attempting to harmonize work product and information item, without reference to required outputs It was agreed that SC7 should base harmonisation work by seeking commonalities, not differences and that the way forward was to agreed and act on the easy conflicts across standards, accepting that harmonisation across difficult subjects would take much longer It was confirmed that harmonisation of SC7 standards was a two-way process that occurred at a point in time and included changes to other SC7 standards to align with ISO/IEC It was agreed that if WG25 wished to help with or influence other SC7 standards it was important to understand the revision cycle for other SC7 standards During discussions the key standards best practices for harmonisation were identified. These were agreed as: ISO 9000 series (including ISO/IEC 90003) ISO/IEC series ISO/IEC ISO/IEC 12207/ISO/IEC 15288/ISO/IEC ISO/IEC ISO/IEC TR (still draft) Governance standards, AS Other topics The chair of the ICT Governance Study Group gave a presentation on progress The agenda for the Plenary and an action plan leading up to the Plenary were agreed A summary presentation and high level press statement was agreed before the meeting close. 7 VERBAL BRIEFINGS 7.1 Change process and timetable for JTC1 / SC7 standards by Terry Rout 7.2 Process based standards by Jonathan Earthy to WG25 8 COPYRIGHT DISCUSSION The subject of copyright was discussed and the following points were referred to: Normal copyright laws apply to use, re-use, distribution and sale of all copyright material. Anything produced for ISO/IEC revisions or additions becomes ISO copy right, i.e. authors do not retain copyright. Anyone using material from the draft or final documents must seek approval for use of the copyright from the copyright owner. Copyright owner s terms (such as references made to the source or a license fee for use) must be adhered to. Existing copyright material provided for the purpose of research or study by WG25 remains the copyright of the lender. Use of copyright material for the revisions and additions of ISO/IEC must be done with formal permission from the copyright owner and should be marked as such. NOTE: ISO copyright statement is available on: 9 MEETING PLAN 2007, May 21-25, Moscow, Russia 10 APPRECIATION WG25 would like to thank the organizers of the interim meeting for hosting the meeting and for the hospitality. ISO Page 13 of 13

14 c ISO Please check against your notes before issue w/c 27th November 2006 Plan ID Task Name Duration Start 1 WG Administration & Management 65 days Fri Accreditation to WG25 up to date 31 days Fri SCC Site established for only docs. 15 days Sat WG25 only documents moved to SCC site 10 days Wed WG25 site for public domain documents 14 days Mon Directives (familiarisation with) 36 days Mon Benchmarking and process 121 days Wed Benchmarking drafted 55 days Wed Benchmarking proposals issued for comments 3 days Fri Feedback on Benchmarking to Marc Taillfer 11 days Mon Feedback loaded on web site 5 days Mon IAF liaison 131 days Mon IAF Liaison to be proposed 5 days Mon Feedback on IAF survey 8 days Mon Collation/input of feedback on survey 2 days Thu IAF sub-committee meeting 3 days Sat IAF sub-committee feedback to 1 day Thu Review of IAF feedback/proposals to NB HoD to 8 days Sat Feedback on IAF proposals to Marc Taillfer 8 days Mon Feedback loaded on web site 3 days Tue Part 3 Ed 1 development 138 days Mon JTC 1 N Part 3 resolution passed 1 day Wed Informal draft Part 3, Ed 1 (Stage 2) revised after Seoul 20 days Mon Feedack on Seoul changes to Part 3 to editor ( Seoul attendees) 23 days Wed Revisions for Part 3, Ed 1 (Stage 3/CD/formal draft) 4 days Wed Stage 3/CD Part 3 Ed 1 to Secretariat 1 day Tue Stage 3/CD Part 3 Ed 1 loaded onto web site 1 day Wed NB review of formal Part 3 Ed 1 76 days Fri NB review comments to Part 3 editor 7 days Tue Part 3 editor collates comments and sends to Secretariat 1 day Tue Review comments loaded onto web site 2 days Wed Part 1 and Part 2 Improvements (Ed 2) 131 days Fri Clarification of comments from Sweden 35 days Fri Part 1 informal draft editing (inc ISO 9000 alignment) 43 days Thu Part 1 informal draft sent to Secretariat 2 days Mon Part 1 informal draft loaded on web page 2 days Wed Review of Part 1 informal draft 33 days Fri Feedback on informal draft Part 1 to editor 7 days Sat Revisions to Stage 2/informal draft following feedback 6 days Mon Part 1/Ed 2 to Secretariat following revisions 1 day Sun Part 1/Ed 1 loaded on web site 1 day Mon November December January February March April May June July Page 1 NOT SC7 ; Marc Tailleffer Marc Tailleffer HoD to NOT ISO NOT ISO HoD to HoD to

15 c ISO Please check against your notes before issue w/c 27th November 2006 Plan ID Task Name Duration Start ITIL v3 Implications 111 days Mon Assessment of ITIL v 3 changes 57 days Mon Mapping of standard and ITIL v3 (5 pages) 27 days Thu ITIL v 3 full publication 7 days Tue Proposals documented (max 10 pages using ISO feedback form) 33 days Wed Proposals sent to Secretariat 1 day Tue Proposals document loaded on web site 1 day Wed Review of proposals 12 days Thu Mapping 108 days Thu Mapping of terms 60 days Thu Document sent to SC7 Secretariat 8 days Fri Document loaded on web site 8 days Tue Method and framework mapping 60 days Tue Document sent to SC7 Secretariat 8 days Thu Document loaded on web site 8 days Mon Harmonisation of SC7 standards 141 days Fri Provide example models for review by Melanie 17 days Fri Review of other models (from server and members) 20 days Tue Review of assessment of clause re-mapping (practical test cases) 75 days Fri Review of ISO as principle based std. 75 days Fri Familiarisation with ISO/IEC TR (draft) 75 days Fri Familiarisation with ISO/IEC days Fri Familiarisation with ISO/IEC days Fri Consider Purpose v Objective for days Fri Consider Activities v Tasks for days Fri Familiarisation with ISO/IEC days Fri pages on benefits of process based stds. 10 days Fri Input on harmonisation to NB 30 days Thu NB collated views on harmonization to Secretariat 6 days Tue NB documents loaded on web site 1 day Mon Plenary meetings 5 days Mon Agreement on benchmarking 4 days Mon Discussion of IAF plans 4 days Mon Stage 3 Part 3 next steps discussed/agreed 4 days Mon Stage 2 Part 1 and 2 revisions discussed/agreed 4 days Mon Impact of ITIL v 3 discussed/agreed 4 days Mon Mapping of terms discussed/agreed 4 days Mon Method and framework mapping discussed/agreed 4 days Mon Harmonisation discussed/agreed 4 days Mon Final planning session 1 day Fri November December January February March April May June July Craig Pattison;Bill Powell; Craig Pattison Craig Pattison Craig Pattison;Bill Powell; Bill Powell Alison Holt;Craig Pattison;Bill Powell;Kiyoshi Ogawa Melanie Cheong Bill Powell NOT ISO ;Craig Pattison;Bill Melanie Cheong;Jyrki Lahnalahti HoD to Plenary attendees Plenary attendees Plenary attendees Plenary attendees Plenary attendees Plenary attendees Plenary attendees Plenary attendees Plenary attendees Page 2