Santé et sécurité au travail Faites de chaque travailleur un leader SST

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1 Santé et sécurité au travail Faites de chaque travailleur un leader SST 9 septembre

2 Visible Felt Leadership - Showing Passion for Safety Ward Metzler Montreal, Quebec September 9, 2015 Copyright 2014, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPont TM and The miracles of science TM are registered trademarks of DuPont

3 The DuPont Safety Culture Powder mill operation began in Off-the-job safety program began in the 1950s. First safety rules established in Safety is a line management responsibility. No employee may enter a new or rebuilt mill until a member of top management has personally operated it. E. I. du Pont Belief that all injuries are preventable developed in the 1940s. Safety statistics began in

4 Our Purpose DuPont is a Science Company We work collaboratively to find sustainable, innovative, market-driven solutions to solve some of the world s biggest challenges, making lives better, safer, and healthier for people everywhere. 3 9/10/2015 DuPont Today 2014 National Geographic Image and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of sciencetm are registered trademarks of DuPont Copyright 2015, E. I. du Pont de Nemours 3

5 Our Areas of Focus As the global population climbs up to 9 billion people in 2050, DuPont uses its science-powered innovation to help solve the challenges facing the world, with a focus on: FOOD ENERGY PROTECTION 4 9/10/2015 Copyright 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPont TM and The DuPont miracles of science Today TM are 2014 registered trademarks of DuPont 4

6 Felt Leadership Safety Culture Safety Culture Safety Felt Leadership DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

7 FELT Leadership What is it? It is TO DO, TO BE SEEN, and TO BE BELIEVED

8 Felt Leadership Felt Leadership -management s total actions that lead people at all levels to understand and feel their leaders high standards, and accept their strong commitment to safety as being genuine DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

9 Felt Leadership Why is Felt Leadership important? YOU are the primary influence on your organization. You lead your people. Your people will satisfy perceived expectations. You set expectations and create culture by your actions or your inaction. DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

10 Felt Leadership Felt Leadership 1. Be visible to the organization. 2. Be relentless about time with your people. 3. Recognize your role as a teacher/trainer. 4. Lead by example. Maintain a self-safety focus. 5. Hold people accountable 6. You are authentic in all aspects of communication 7. Celebrate and recognize successes. DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

11 Felt Leadership Providing coaching and feedback is a key aspect of Felt Leadership Approach Courses and reading 10% Networking, feedback about good and bad examples 20% On-the-job experiences, tasks and problem solving 70%

12 Felt Leadership What processes and systems are used by organizations to provide Felt Leadership around safety? Workplace observations Leadership of safety committees Town hall meetings Others? DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

13 Safety Culture delivers Operational Discipline Safety Management Standards Operational Discipline Operational Efficiency 60% x 30% = 18% System Quality Implementation State Results (Safety performance) Safety Professionals Production Line (Operations) 12

14 Reaction DuPont Bradley Curve Anticipation Where are we? Where do we want to be? The GOAL is ZERO Incidents are bound to happen I don t want to get caught I don t want to get hurt I don t want anyone to get hurt Reactive Dependent Independent Interdependent Safety by Natural Instinct Compliance is the Goal Delegated to Safety Manager Lack of management involvement. Management Commitment Discipline & Rules Supervisor Control, Emphasis, and Goals Values all people Training is the answer. Personal Knowledge, Commitment, & Standards Internalization Personal value Care for Self Practice and habits Individual recognition Help Others Conform Others Keeper Care for others Networking contributor Organizational Pride Reactive Proactive Copyright 2014 DuPont. 13

15 DuPont Safety Perception Survey Safety Culture 24 core questions Cross-section of employees Data is compared across departments, levels, responsibilities Test if safety is a core value held by management and if that value is transferred to the worker on the floor Examine employee and management involvement in audits, incident investigations and safety meetings Examine attitudes about off-the-job safety 14 DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

16 DuPont uses 12 elements to drive toward World-Class Safety. They are based on proven Safety Management Principles. Integrated Safety Management System Strong Leadership Management commitment Policies & principles Goals, objectives & plans Procedures & performance standards Appropriate Structure Focused Processes & Actions Line management accountability & responsibility Safety personnel Integrated organization structure Motivation & awareness Incident investigation Observations & audits Effective communication Training & development 15

17 DuPont Safety Management System Systems Leadership (Site & Corporate) 16

18 Reaction DuPont Bradley Curve Anticipation Where are we? Where do we want to be? The GOAL is ZERO Incidents are bound to happen I don t want to get caught I don t want to get hurt I don t want anyone to get hurt Reactive Dependent Independent Interdependent Safety by Natural Instinct Compliance is the Goal Delegated to Safety Manager Lack of management involvement. Management Commitment Discipline & Rules Supervisor Control, Emphasis, and Goals Values all people Training is the answer. Personal Knowledge, Commitment, & Standards Internalization Personal value Care for Self Practice and habits Individual recognition Help Others Conform Others Keeper Care for others Networking contributor Organizational Pride Reactive Proactive Copyright 2014 DuPont. 17

19 A desirable safety culture is built by approaching safety proactively, shifting focusfrom injuries to risks that can be corrected before injuries occur. Shift emphasis Operator slips, grabs at handrail and misses. Falls from equipment platform to the cement floor below. Operator slips, grabs at handrail and misses. Ankle is sprained, requires time off or light duty. Operator slips, grabs at handrail and misses. Twists ankle which requires trip to clinic. Operator slips, grabs handrail. No injury or minor abrasion from grabbing the handrail. from here Operator jumps off of equipment at the end of his shift rather than stepping down the stairs and holding the handrail. To here

20 Serious Injury & Fatality Prevention Low frequency / High consequence SERIOUS INJURY & FATALITY (SIF) Near Miss Incident with potential for injury, but no actual consequences or injury occurred. Lost Time Injuries Higher Risk Activity (HRA) Task, exposure, activity that if not anticipated / controlled could cause possible SIF. Recordable Injuries High Potential Incident (HPI) Incident with or without injury that has potential to cause possible SIF. First Aids HPIs Example Life Saving Rule Incidents 19

21 What are the challenges in today s workforce? Demographics Many companies have been focused on reducing people numbers Retirements are forcing companies to start hiring Knowledge transfer How do you connect to new employees? 20

22 Behavioral and NEUROSCIENCE 21 DuPont Sustainable Solutions Copyright 2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

23 WE ROUTINELY MAKE We routinely make risky decisions RISKY DECISIONS 22 DuPont Sustainable Solutions Copyright 2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

24 PRINCIPLES of Affective Psychology 23 DuPont Sustainable Solutions Copyright 2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

25 module OBJECTIVES Own It UNDERSTAND that we routinely take unnecessary amounts of risk each and every day. RECOGNIZE that if ONLY a small percentage of our decisions are risky, we put ourselves in danger hundreds of times a day! 24

26 We each make up to 35,000decisions a day most often, without even realizing it 25

27 If ONLY1 % of your decisions are RISKY YOU PUT YOURSELF in DANGER 350times per DAY! =+21decisions per HOUR awake =1decision every 3 minutes DuPont Sustainable Solutions Copyright 2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates. 26

28 That 1% of RISKY DECISIONS x200,000 employees = 70,000,000 Risky Decisions PER DAY 3,000,000 Risky Decisions PER HOUIR 50,000 Risky Decisions PER MINUTE How much RISK CAN YOU AFFORD? 27

29 tools PAUSE PROCESS OWN IT PROCEED Copyright 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of sciencetm are registered trademarks of DuPont 28

30 What s YOURAPPROACH? Copyright 2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

31 Leadership iskey 30 30

32 DECISIONS Information and DATA ABSOLUTE right/wrong black/white safe/unsafe SUBJECTIVE good / bad fun/difficult feeling andemotion 31

33 WeHEAR data 32

34 Wefeel emotions 33

35 Persuasive leaders inspire

36 THEODORE ROOSEVELT 35 35

37 Persuasive leaders influence

38 Felt Leadership Safety Culture Safety Culture Felt Leadership 37 DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

39 DuPont Bradley Value Curve for Operational Risk Management & Safety Culture Improvement LEADERSHIP WORKER ENGAGEMENT Incident & Injury Rates BRADLEY CURVE Risk Reduction & Control GROWTH CURVE Value Generation & Operational Discipline Operational Excellence REACTIVE DEPENDENT INDEPENDENT INTERDEPENDENT CULTURAL MATURITY 38 DuPont Sustainable Solutions Copyright 2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont, and The miracles of science are registered trademarks or trademarks of DuPont or its affiliates.

40 DuPont Contact Information Ward Metzler Account Executive DuPont Sustainable Solutions E. I. du Pont Canada Company 1919 Minnesota Court, Mississauga, ON L5N0C9 Tel : Ward.Metzler@dupont.com 39

41 Questions? 40

42 Santé et sécurité au travail Faites de chaque travailleur un leader SST 9 septembre