FREQUENTLY ASKED QUESTIONS

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1 Glossary of Terms National Business Crime Solution To share is to participate - To participate is to drive change. FREQUENTLY ASKED QUESTIONS ABCP Association of Business Crime Partnerships ACPO Association of Chief Police Officers BCIB Business Crime Intelligence Bureau GAIN Government Agency Intelligence Network ICO Information Commissioners Office ISA Information Sharing Agreement NBCF National Business Crime Forum NBCS National Business Crime Solution NERCP North East Retail Crime Partnership POC Proof of Concept RIU Regional Intelligence Unit SOCA Serious and Organised Crime Agency NFIB National Fraud Intelligence Bureau W: How many retail member participants are there? To date we have 20 retail participants with a further 5 to finally confirm participation. To date only 9 retailers have contributed data for bulk upload into the solution. However, live investigations are being fed into the National Data Hub through the BCIB on a weekly basis. A number of alerts have already been sent out to participants. Please refer to document: Project outputs to date. Who is responsible for the data within the NBCS POC? ORIS Integrated Ltd - a division of The Cardinal Group are the Data Processors responsible for translating and transferring incidents into the NBCS. The BCIB is responsible for delivering the Managed Service to the participants and will be the Data Owners. For the purposes of the trial the BCIB are acting as the National Data Hub and will be working in conjunction with the NERCP and ABCP to assist in proving the concept of Regional Hubs to deliver support at a local level, improving collaboration to more effectively target level 1 offenders and raise awareness of local issues through a more holistic approach. How is Data Protection compliance assured? Discussions have taken place with the ICO and they are being continuously updated with the details of the POC. They have confirmed that they are happy that ORIS Integrated Ltd are the Data Processors and the BCIB the Data Owners. As such, ISA s will be in place between each participant and the BCIB. The BCIB has a national agreement in place with the RIU s within the UK which provides a formal gateway into the Police. This national agreement has been endorsed by the ACPO Lead for Serious and Organised Crime. In addition to this, there is a framework of contacts

2 with each Force Intelligence Bureau and other units such as robbery squads. Formal relationships also exist with SOCA and the NFIB. The BCIB is also part of the GAIN. How secure is the solution? 128 bit encryption is used for the data provided to us. This high level of encryption ensures that no data can be passed to unauthorised users. The data is stored on secure servers which are housed in UK sites with ISO27001 accreditation. Further details can be made available on request. How do I know that the data is current and reliable? It is the responsibility of the participating retailer to provide information which is as accurate as possible and the responsibility of the BCIB, NERCP and other participating regional crime partnerships to provide verification where possible as and when required. This may be with the assistance of other participant s information or that received by other sources such as the Police. What incidents will be entered into the solution? All incidents reported by retailers will be entered, including suspicious incidents which can prove to be a good source of intelligence. During the evaluation process, the types of incidents submitted will be reviewed. All incidents will be categorised according to the Home Office/Police definitions to ensure conformity so that comparisons, trends, sharing and benchmarking can occur. Who enters the incidents onto the solution? The data is provided by the retailer either directly into the solution via the interface capability or using the bespoke import tool for bulk uploads. What type of reports and documents can the solution automatically produce from the data held? The NBCS will assist us with producing bulletins, galleries and alerts at local and regional level. In addition, each participant will have access to their own dashboard. In the POC this will only show their own data but a key benefit of the proposed solution will be the ability to benchmark data and show clusters across participants in any given region. In addition, value added, evidence based intelligence packages involving prolific, persistent offenders, will be produced by the Intelligence Analysts working within the BCIB in conjunction with regional and national law enforcement agencies. How will alerts be distributed to participants? Alerts will be sent via in the first instance prior to Head Office access being given to the solution. This is anticipated to commence at the end of June. What will the participants be able to access within the solution? Along with the alerts discussed above, participants will be able to use the constellation tool to identify where their incidents are linked to those relating to other participants. They will also have full access to all their own incidents and be able to open these individually or use the following dashboard reports: Breakdown of incidents by Incident Type, Sub-Type and Description

3 Breakdown of incidents by company, region, area and store W: Breakdown of incidents by ACPO region, Police Force, Force Area and Neighbourhood Policing Team Comparison of incidents in relation to other retailers and specific industry segment (e.g. fashion, beauty etc.) All dashboard functionality will be phased in during the POC project life cycle. How is the dashboard solution accessed? Access will be provided via a Secure URL. This will be provided during the solution access training, anticipated to commence at the end of June/early July. What do participants do with information regarding links that they identify? The BCIB analysts will be working to identify links between offences across participants; however, should this be identified by individual participants using the constellation tool. The BCIB should be contacted on or via at intel@bcib.org.uk to report any issues identified. How will BCIB communicate with the members? As the solution develops, it is intended that as many outputs as possible will be distributed via the solution. It is important however, that all participants feel free to communicate with the BCIB directly via telephone or regarding linked offences, investigations and/or specific incidents. What times of day can contact be made? The BCIB office is manned on Monday to Friday 08:00-17:00hrs, but calls and s are monitored outside of these working hours. In what format and manner are photographs uploaded? Photographs can be uploaded in a variety of the most common formats and sizes. No formatting will be required. Photographs can be uploaded in the following file formats:.jpg (aka.jpeg),.bmp,.png. With most image software you will be able to select the format to save or upload the file. Please choose any of the above file formats for best results. If you use different file formats please contact our IT Support team: support@nationalbusinesscrimesolution.com who will advise accordingly. What are the benefits to the members participating in the NBCS? It allows individual participants to report, share and analyse their retail crime and critical incident data. It incorporates the provision of a managed service (through the BCIB) to produce galleries and alerts in addition to identifying individuals and organised crime groups (OCGs) that are offending nationally.

4 The managed service provides a process by which intelligence packages can be created in accordance with the National Intelligence Model, in order to co-ordinate and escalate individuals for prioritisation in the tasking process with the Police Force. Do the police have access to the incidents? Not directly, but the BCIB has a relationship with each RIU and Force so that they can work together to identify offenders across the country and produce evidence based intelligence packages to disrupt and detect criminal networks. How does the BCIB work with participant s investigation teams? The BCIB does not aim to replace investigation teams, but be in a position to help and assist them by providing additional information from sources such as Police and/or other participants. Where a case is being developed by the BCIB, this will be communicated to all affected participants so that they are able to work with the BCIB or retain ownership of the investigation, if better placed to do so. Regular, direct communication between participants and the BCIB is encouraged and welcomed. Who do participants communicate with for different aspects of the trial? Project Manager - Dawn Robinson Implementation, Mobilisation, Retail Account Manager dawn.robinson@nationalbusinesscrimesolution.com General enquiries: info@nationalbusinesscrimesolution.com IT Support: support@nationalbusinesscrimesolution.com Operational enquiries: intel@bcib.org.uk BCIB National Data Hub Operational Delivery, Managed Service Managing Director - Amanda Oliver amanda.oliver@bcib.org.uk or Police Liaison - Colin Davies colin.davies@bcib.org.uk Intelligence Analyst - Paul Szortowski paul.szortowski@bcib.org.uk Retail Intelligence Analyst - Sam Owen sam.owen@bcib.org.uk

5 Regular Communication It is intended that bi-weekly updates will form part of the ongoing communication to participating members. What type of issues will be covered during the evaluation process? The evaluation process is likely to consider the following issues: How can the collection of data from retailers be improved? How can the quality of the incident data be improved? How can the process of producing and disseminating local alerts, bulletins and galleries be improved? How can the identification of national offenders be improved? How can tools and dashboard reports be improved? Automation of Data input Ensuring valuable benchmarking data is provided so that retailers can get realistic assessments of how they should perform in key areas of crime. Enhancing mapping tools How close to real time can we get? What is the sensible balance? How will the NBCS support regional business crime partnerships Building the final business case for NBCS Please feedback any questions, concerns or general enquiries to