SECURITY SERVICES BPA

Transcription

1 PROGRAM SUPPORT CENTER SECURITY SERVICES BPA ORDERING GUIDE VOLUME 1

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3 SECURITY SERVICES BPAORDERING GUIDE Overview The Program Support Center s (PSC s) Blanket Purchase Agreement (BPA) is intended for use by federal government agencies. This ordering guide provides helpful information for acquiring physical and logical security products and services and defines the roles and responsibilities of the parties involved in PSC s ordering process. Questions about the BPA and ordering procedures should be directed to: Contracting Officer Donald Hadrick Please visit for more information about contracting security consulting, program and project management, and other security-related services. FEES AS LOW AS 1.5% EXPEDITED TASK ORDERS OUTSTANDING CONTRACTORS POINTS OF CONTACT Donald Hadrick Contracting Officer Branch Chief, Division of Acquisition Management donald.hadrick@psc.hhs.gov Joseph Pirrone Contracting Officer Branch Chief, Division of Acquisition Management Joseph.pirrone@psc.hhs.gov Patrick A. Joy Interim Head of Contracting Activity Procurement Analyst/Customer Liaison Acquisition Management Services (AMS) Patrick.Joy@psc.hhs.gov PSC Security Services BPA PSC Security Services BPA Ordering Guide Volume 1 1

4 PSC Security Services Table of Contents Overview...1 How to Use This Guide General Information About the PSC Scope of Functional Categories (FCs) Contract Team PSC Best Practices Roles and Responsibilities Program Support Center (PSC) PSC s Program Manager Customer PSC Contracting Officer Task Order Contracting Officer Contractor s Program Manager PSC Ordering Procedures...6 Appendix A:...7 Appendix B:...8 Appendix C:...10 Appendix D:...12 Appendix E:...13 Appendix F:...14 Appendix G:...15 Appendix H: Ordering Guide Volume 1 PSC Security Services BPA

5 How to Use This Guide Chapters 1 through 3 provide general information, roles and responsibilities, and Program Support Center (PSC) ordering procedures. Appendices A through F provide PSC s contractor agency list, specific task order procedures, a task order request package consisting of a checklist and instructions, a sample format for a Statement of Work (SOW), a template for a memorandum to PSC, and information specific to the U.S. Department of Health and Human Services (HHS) Operating and Staff Divisions (OPDIVs-STAFFDIVs). The information will help customers develop task orders and Contracting Officers evaluate the material accompanying a task order request. Appendices G and H are a technical glossary and an acronym list. 1.2 Scope of Functional Categories (FCs) The following Functional Categories (FCs) identify the security products and services offered by PSC. An individual task order may relate to a single FC or may involve services from multiple FCs. FC1: Infrastructure Engineering, Systems Design, Development, Procurement, Implementation, Integration, and Sustainment Security systems design, installation, and sustainment services Physical Access Control Systems (PACS): Public Key Infrastructure integration HSPD-12, FIPS 201, OSIPS, and NIST Special Publication compliant PSC Security Services BPA 1. General Information 1.1 About the PSC PSC is a leading-edge customer-focused, shared services organization, with a reputation for providing quick and easy access to high-quality security solutions at an unbeatable price. PSC.GOV = SMARTContracting Streamlined procurement Multidisciplinary security solutions Accelerated awards Reduced GSA rates Team of security experts Managed by the PSC, the BPA provides best value, mission-critical security products and services by offering pre-negotiated discounted GSA pricing. The services offered through the BPA include endto-end security solutions compliant with Homeland Security Presidential Directive 12 (HSPD-12) and support for development, deployment, operations and maintenance, and sustainment of security solutions and requirements. Biometric, personal identification verification (PIV), and mobile application development Networked video surveillance systems Intrusion Detection Systems (IDS) SCADA systems SCIF solutions Fire and safety systems Mass Notification System (MNS)/ Emergency Notification Systems (ENS) HVAC systems UL2050 certificated services and security monitoring capabilities Security construction and facility hardening Critical System Monitoring Communication systems (wireless and land mobile radio) Systems repair, maintenance and technical support Command and Dispatch Centers RFID Tagging and Tracking Systems FC2: Independent Test, Validation, Verification, and Evaluation Product assessment and validation / new technology evaluation Information assurance Certification and Accreditation (C&A) PSC Security Services BPA Ordering Guide Volume 1 3

6 PSC Security Services FC3: Security Risk Assessment Planning Security requirements analysis Planning and implementation of DHS Interagency Security Committee (ISC) compliant enterprise security risk assessments FC4: Management Support Services Program and Project Management Security program performance metrics management Policy and procedures development 1.4 PSC Best Practices The ordering guidelines contained herein are in concert with federal procurement best practices and focus on the following: Establishing simplified ordering procedures and award documentation Managing multiple task order awards with highly skilled, responsible contractor teams of industry experts (large, small, woman owned, etc.) who possess a wide variety of expertise Enterprise transformation Counter-terrorism expertise and training Continuity of Operations Planning (COOP) 1.3 Contract Team This BPA was awarded on October 28, 2010, as a result of an open and competitive General Services Administration (GSA) solicitation. The contract (GS-07F-0029M HHSP XB) awarded to Securityhunter is supported by the following subcontractors: PricewaterhouseCoopers, LLP Northrop Grumman Stanley Convergent Security Solutions CertiPath, LLC Tetra Tech Chugach Federal Solutions, Inc. Securityhunter is a Multiple Award Schedule 84 GSA contractor. Additionally, subcontractors offer goods and services available on GSA Multiple Award Schedules 58i, 70, and 84. Using these contracts will help to reduce the overhead associated with multiple acquisitions. In addition, aggregation of demand provides the government with purchasing leverage encouraging vendors to offer the best possible prices because of economies of scale. For specific capabilities of each teaming partner, see Appendix A. Scheduling periodic meetings between the PSC, the prime contractor team, and the customer to discuss administrative matters, future requirements, and any adjustments to the ordering process Ensuring accurate application of Section 508 Electronic and IT Accessibility Standards during all phases of a task order life cycle, from establishment of requirements to closeout 2. Roles and Responsibilities The following subsections describe the roles and responsibilities of the primary contracting Points of Contact (POCs) for matters regarding BPA administration. 2.1 Program Support Center (PSC) PSC manages the BPA and works closely with both the Contracting Officers and the prime contractor to oversee the issuance of task orders. Specifically, PSC is responsible for: Ensuring customers are aware of their responsibilities and the scope of products and services under the BPA Ensuring all task orders comply with the terms, conditions, requirements, specifications, details, and/or delivery schedules set forth in the BPA Addressing and satisfying the needs of all participants in the process Maintaining a level of program integrity that prevents contractual or programmatic problems Soliciting feedback and providing continuous process improvement 4 Ordering Guide Volume 1 PSC Security Services BPA

7 2.2 PSC s Program Manager PSC s Program Manager is the government s senior representative responsible for oversight and administration of the EPACS BPA. The government Program Manager has oversight and final approval authority for all government-sponsored, in whole or in part, improvement initiatives planned or formulated by participating PSC Service organizations and the contractor. In addition, the Program Manager s responsibilities include, but are not limited to, coordination and facilitation of government business development initiatives, evaluation of resultant outcomes including customer satisfaction and retention, and development of ensuing marketing and customer support initiatives. Assist in expediting orders Ensure compliance with contract requirements Issue a final decision and handle all contract-level contractual disputes under the Contract Disputes Act Issue all modifications against the contracts 2.5 Task Order Contracting Officer Task order Contracting Officers within the Strategic Acquisition Service, Division of Acquisition Management, shall order services via task orders following the ordering procedures set forth below. Their specific responsibilities include: PSC Security Services BPA 2.3 Customer The customer prepares the task order request, along with all relevant information, including the following: Statement of Work (SOW) (see Appendices C, D, and E for further instructions, a sample format for a SOW, and a memorandum template) Independent Government Cost Estimate (IGCE) Customer name, title, organization, telephone number, fax number, and address Proposal instructions (including proposal due dates) Other pertinent statutory or regulatory requirements, including applicable Section 508 requirements or exceptions Note: In certain circumstances, the customer may requisition PSC to support SOW development. 2.4 PSC Contracting Officer The PSC Contracting Officer has the overall responsibility for BPA contract administration. The Contracting Officer is the only person authorized to act on behalf of the government to amend, modify, or deviate from the BPA terms, conditions, requirements, specifications, details, and/or delivery schedules. The Contracting Officer is responsible for the overall administration and final closeout of the BPA, and when necessary, shall: Provide scope oversight Serve as liaison between the contractor and PSC Ensuring task orders are within the scope of the contract Determining the appropriate functional category or categories based on the predominant work to be performed under the task order (see Appendix B for a detailed scope of functional categories) Approving or withholding payment, or authorizing partial payment, of invoices Ensuring task order administration and final closeout Notifying PSC at the end of each fiscal year about which task orders awarded in the preceding fiscal year are closed and complete, including release of claims letters (if applicable) Task order Contracting Officers may designate trained, certified Contracting Officer s Technical Representatives (COTRs) to be responsible for day-to-day oversight and management of individual task orders. This work includes inspecting and accepting deliverables and providing input for past performance reports. 2.6 Contractor s Program Manager The contractor s Program Manager shall act as the central POC with the government for all BPA matters and shall represent the contractor at all post-award status meetings. The Program Manager shall resolve all technical and programmatic disputes and provide full customer support. The Program Manager is responsible for overall contractor response to and performance of task order requests and shall not serve in any other capacity under this contract. PSC Security Services BPA Ordering Guide Volume 1 5

8 PSC Security Services 3. PSC Ordering Procedures This section describes the procedures for ordering services through the BPA. The Appendices to this guide provide the PSC contractor with specific task order procedures and a task order request package consisting of a checklist and instructions, as well as sample format for a SOW, a memorandum template, resources, and a technical glossary. The ordering process is depicted in figure 1 and described below: f) Enterprise Architecture Board (EAB) Approval (if required) g) Investment Review Board (IRB) Approval (if required) h) Form DD 254 (if applicable) i) Proposal instructions, including due dates 2) PSC reviews SOW to ensure it is in line with the scope of work outlined in the BPA. 3) PSC requests complete cost and technical proposals from the prime contractor (prime). 4) Prime prepares task order response proposal based on SOW and or may engage customer to obtain additional technical information to fulfill the request.** 5) PSC reviews prime s response and presents to customer for adjudication. 6) Upon approval, task order is awarded and work commences. *See Appendix E for a memorandum template with instructions, to assist with submission of task order requests. **The amount of time allowed for the response is typically 10 days, which may be adjusted based on the scope or complexity of the requirement and the customer s needs. Figure 1 - BPA Ordering Process 1) Customer submits task order request* checklist (Appendix C) to PSC Contracting Officer. Checklist is accompanied by the following: a) SOW (required) b) IGCE c) Funding Document(s)/IAA/MIPR (electronic copy) d) Acquisition Plan or copy of Advanced Acquisition Plan e) Customer Agency CIO Approval (if applicable) 6 Ordering Guide Volume 1 PSC Security Services BPA

9 Appendix A BPA Prime Contractor Capabilities Securityhunter Targeting Security Solutions PSC Security Services BPA Program management Physical Security Subject Matter Experts (SMEs) Electronic security systems design, installation, and sustainment Public Key Infrastructure integration with Physical Access Control Systems Product assessment and validation Security systems design and installation Biometric, PIV, and mobile application development Physical security solutions Design, installation, and sustainment Nationwide technical support Planning and implementation of security risk assessment Experienced Homeland Security Presidential Directive 12 (HSPD-12) program management Counter-terrorism expertise and training Design and engineering services HVAC design and installation SCADA implementation Facility hardening General construction and management PSC Security Services BPA Ordering Guide Volume 1 7

10 PSC Security Services Appendix B PSC Task Order Procedures for Security Support Services The functional categories and task order types are described below. Description of PSC s Security Support Services Functional Categories (FC) The task order Contracting Officer shall determine under which functional area a task order request belongs. The Contracting Officer shall base this determination on the predominant work to be performed under the task order. PSC offers five functional categories of support and services, as listed below: Functional Category 1: Infrastructure Engineering, Systems Design, Development, Procurement, Implementation, Integration, and Sustainment SOLUTIONS Security systems design, installation, and sustainment services; Physical Access Control Systems (PACS): Public Key Infrastructure integration - HSPD-12, FIPS 201, OSIPS, NIST Special Publication compliant - Biometric, Personal Identification Verification (PIV), and mobile application development; Networked video surveillance systems; Intrusion Detection Systems (IDS); SCADA systems; SCIF solutions; Fire and safety systems; Mass Notification System (MNS)/Emergency Notification Systems (EMS); HVAC systems; UL 2050 certificated services and security monitoring capabilities; Security construction and facility hardening; Critical systems monitoring; Communication systems (wireless and land mobile radio); Systems repair, maintenance, and technical support; Command and Dispatch Centers; RFID tagging and tracking systems As ordered, the contractor shall provide any and all phases of systems design and development through deployment to ensure its security solutions will enable customers to achieve their mission, goals, and objectives. As ordered, the contractor shall provide any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems ordering activity at the highest levels of service consistent with availability, cost, schedule, and performance objectives. These solutions may be required across the HHS infrastructure, including, but not limited to, the following: Data Center, Help Desk and Field Support Services, and Security Operations. This functional category includes the full range of O&M solutions. Functional Category 2: Independent Test, Validation, Verification, and Evaluation SOLUTIONS Product assessment and validation/new technology evaluation - Information assurance - Certification and Accreditation (C&A) As ordered, the contractor shall provide the full range of independent test, validation, verification, and evaluation solutions to ensure all IT products and services meet HHS standards and are performing to defined design, cost, schedule, and performance specifications and capabilities. The contractor shall provide best practices, technologies, tools, and support for operational assessments, integration testing, and systems test and evaluation, including security C&A, for IT systems. The contractor shall also provide independent verification and validation by monitoring and evaluating projects through activities such as, but not limited to, assessments, process and procedure audits, project and performance management, and systems analysis and design. 8 Ordering Guide Volume 1 PSC Security Services BPA

11 Functional Category 3: Security Risk Assessment Planning SOLUTIONS Security Requirements Analysis - Planning and implementation of enterprise security risk assessment with Interagency Security Committee (ISC) compliance As ordered, the contractor shall provide all planning and administration of enterprise security risk assessments. The contractor shall conduct assessments using the most recent federal guidelines, such as those published by the DHS Interagency Security Committee (ISC). Results of all assessments shall be documented and a corrective action plan developed. The contractor shall track and compile all data for reporting purposes. PSC Security Services BPA Functional Category 4: Management Support Services SOLUTIONS Program and project management - Security program performance metrics management - Policy and procedures development - Enterprise transformation - Counter-terrorism expertise and training - Continuity of Operations Planning (COOP) As ordered, the contractor shall provide the full range of business and technical management services that assist with the development, implementation, and continuous improvement of policies, procedures, guidelines, and directives. All documents and guidance shall comply with customer agency and HHS requirements (policy, legal, and legislative). Services encompass IT policy and planning including, but not limited to, enterprise architecture, IT security, training, enterprise resource management, business process reengineering, IT transformation and strategy, organizational change management, and enterprise and program management office support, for example, business case development and performance management. Types of Task Orders Under PSC, the task order Contracting Officers may negotiate several types of task orders that differ in the degree of risk associated with costs of performance assumed by the contractor. The types of tasks include: firm fixed price, and time and materials. PSC Security Services BPA Ordering Guide Volume 1 9

12 PSC Security Services Appendix C Checklist for Task Order Request Package PSC TASK ORDER REQUEST CHECKLIST AND INSTRUCTIONS: This form constitutes a request for contract support under the PSC Security BPA. The requiring activity shall complete this form, together with the associated attachments, and forward the entire package to the PSC Contracting Officer, Donald Hadrick: donald.hadrick@psc.hhs.gov for processing. Project Title Security Services - Functional Categories (Select all that apply.) Functional Category 1: Infrastructure Engineering, Systems Design, Development, Procurement, Implementation, Integration, and Sustainment Functional Category 2 Independent Test, Validation, Verification and Evaluation Functional Category 3: Security Risk Assessment Planning Functional Category 4: Management Support Services Requiring Activity or Point of Contact Name: Title: Organization: 1. Task Order (TO) Title: Telephone No.: Fax No.: Address: Designated Task Order Contracting Officer s Technical Representative (COTR) Name: Title: Organization: Telephone No.: Fax No.: Address: 10 Ordering Guide Volume 1 PSC Security Services BPA

13 The complete package must include all of the items listed in this block, as required or applicable. Send files electronically via or fax to the task order Contracting Officer, Donald Hadrick: gov. All files shall be completed using Microsoft Word 2003 or higher. Independent Government Cost Estimate (IGCE) Acquisition Plan or copy of Advanced Acquisition Plan Customer Agency CIO Approval (if applicable) PSC Security Services BPA Enterprise Architecture Board (EAB) Approval (if required) Investment Review Board (IRB) Approval (if required) Task Order-Unique Form DD 254 Use only if security requirements exceed the basic contract Form DD 254. Statement of Work (SOW) (See Appendix D for format) All SOWs must include pertinent statute or regulation requirements and applicable Section 508 requirements or exceptions. Funding Document(s) Scanned or other electronic version is preferable. Recommended Contract Type (check one): Firm Fixed Price (FFP) (no justification required) Time and Materials (T&M) (provide justification below) T&M contracts require justification in accordance with Federal Acquisition Regulations (FARs). PSC Security Services BPA Ordering Guide Volume 1 11

14 PSC Security Services Appendix D Sample Format for a Statement of Work (SOW) (1) PROJECT TITLE: Provide a short, descriptive title of the work to be performed. (2) BACKGROUND: Provide a brief description/summary of the goods or services sought, and describe the need for the goods or services, the current environment, and the customer s mission as it relates to this requirement. (3) SCOPE: Indicate which PSC contract functional categories apply to the work to be performed. Include a high-level overview of the procurement, its objectives, size, and projected outcomes. Do not include anything that will not contribute to the expected result. Include impacts or implications. (4) APPLICABLE DOCUMENTS: List relevant legal, regulatory, policy, and security documents. Include publication number, title, version, date, where the document can be obtained, etc. State which specific portions of the documents apply. (5) SPECIFIC TASKS: Provide a narrative of the specific tasks that make up the SOW. Number the tasks sequentially, for example, Task 1: title of task and description and Task 2: title of task and description, etc. Describe in clear terms, using active language, what work will be performed. The requirement must be defined sufficiently for the contractor to submit a realistic proposal and for the government to negotiate a meaningful price or estimated cost. SOWs must be outcome-based ; that is, they must include the development and delivery of actual products (e.g., assessment report, procurement, systems design and/or installation, sustainment services, etc.). (6) DELIVERABLES AND DELIVERY SCHEDULE: List all outputs or outcomes with specific due dates or timeframes. Include media type, quantity, and delivery point(s). State due dates in terms of calendar days after task order award. (7) GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION: Identify the government-furnished equipment and information, if any, to be provided to the contractor, and identify any limitations on use. Be as specific as possible. (8) PLACE OF PERFORMANCE: Specify whether the work will be performed at the contractor s site or at a government site. Provide exact address, if possible. Describe any local or long-distance travel the contractor will be required to perform. (9) PERIOD OF PERFORMANCE: State the period of performance in total calendar days after task order award (e.g., 365 calendar days after award), or in start and end dates, for example, October 1, 20XX, through September 30, 20XX. (10) SECURITY: State whether the work will be UNCLASSIFIED, CONFIDENTIAL, SECRET or TOP SECRET. 12 Ordering Guide Volume 1 PSC Security Services BPA

15 Appendix E Task Order Request: Template for a Memorandum to PSC Customers may use the following memorandum template to assist with submission of task order requests. Contracting Officer: Donald Hadrick Telephone No.: PSC Security Services BPA Donald.hadrick@psc.hhs.gov The subject line of your Security Support Services Task Order Request Copy and paste the following: TO: Don Hadrick The purpose of this memorandum is to request issuance of a task order under the HHS Program Support Center s security support services BPA. All required documentation is provided as specified on the attached task order checklist. The point(s) of contact for this request is [insert name], who can be reached at [insert address] and/or [insert telephone number]. Sincerely, PSC Security Services BPA Ordering Guide Volume 1 13

16 PSC Security Services Appendix F Information for HHS Customers The applicable PSC Service Areas, that is, the Administrative Operations Service (AOS) and the Information System Management Service (ISMS), are available to work directly with customers and PSC prime contractors, throughout the acquisition process. These Service Areas provide assistance, support, and overall contract management or administration. As such, AOS and ISMS, guided by directives from other organizations, develop, employ, and promulgate procedures and templates that support those directives. PSC Contracting Officers are authorized task order Contracting Officers for purposes of this BPA. All warranted PSC Contracting Officers are available to conduct acquisitions on behalf of customers, in particular for those who do not have a contracting office or capability. Such actions shall be coordinated with AOS and ISMS. Upon request of the task order Contracting Officer, AOS and ISMS shall assist in creating the task order. AOS and ISMS can offer advice regarding one or more of the following issues: Applicability of the SOW with respect to scope Realism of the IGCE Appropriateness of the selected contract type (FFP vs. T&M) Adequacy of the justification used for the exception to the requirements for fair opportunity to be considered 14 Ordering Guide Volume 1 PSC Security Services BPA

17 Appendix G PSC Glossary This glossary is not intended to be a comprehensive list of acquisition terminology. These terms are commonly found within this ordering guide and are included for clarification. Best Value The expected outcome of an acquisition that, in the Government s estimation, provides the greatest overall benefit in response to the requirement. It involves the analysis of technical and cost proposals to determine which proposal offers the best trade-off between price/cost and performance, where quality is considered an integral performance factor. See Federal Acquisition Regulation (FAR) Part PSC Security Services BPA Firm Fixed-Price Contract A contract suitable for acquiring commercial items or for acquiring supplies or services on the basis of reasonable definite functional or detailed specifications, when the contracting officer can establish fair and reasonable prices at the outset. Independent Government Cost Estimate (IGCE) Assists the task order contracting officer in determining the reasonableness of a contractor s cost and technical proposals. The customer prepares the IGCE and submits it as part of the procurement request. It is for GOVERNMENT USE ONLY and should not be made available to the PSC contractors. Original Equipment Manufacturer (OEM) A producer/manufacturer that provides a product to its customers, who then proceeds to modify or bundle the product before distributing it to their customers. Service Level Agreement (SLA) A formal written agreement established between two parties: the contractor and the Government customer. It defines the expected level of services, the metrics associated with these services, acceptable and unacceptable service levels, and incentive awards for service levels exceeded and/or penalty provisions for services not provided. Statement of Work (SOW) A type of work statement that describes the need for the goods or services, the scope of work to be performed, applicable documents, specific tasks, deliverables and delivery schedule, Government-furnished property and information, place and period of performance, and security requirements. Task Order (TO) An order for services placed against an established contract or with Government sources. In the case of the PSC acquisition, TOs are orders for services placed against contracts awarded under the BPA. Time-and-Materials Contract A contract that provides for acquiring supplies or services on the basis of direct labor hours at specified fixed hourly rates; include wages, overhead, general and administrative expenses, and profit; and materials at cost, including, if appropriate, material handling costs as part of material costs. A timeand-materials contract may be used only when it is not possible at the time the task order is executed to estimate accurately the extent or duration of the work, or to anticipate costs with any reasonable degree of confidence. PSC Security Services BPA Ordering Guide Volume 1 15

18 PSC Security Services Appendix H Acronym List AOS Administrative Operations Service BPA Blanket Purchase Agreement C&A Certification and Accreditation CIO Chief Information Officer COOP Continuity of Operations Planning COTR Contracting Officer s Technical Representative DHS U.S. Department of Homeland Security EAP Enterprise Architecture Board ENS Emergency Notification Systems EPACS Enterprise Program Access Control Systems FAR Federal Acquisition Regulation FC Functional category FFP Firm Fixed Price FIPS Federal Information Processing Standard GSA General Services Administration HHS U.S. Department of Health and Human Services HSPD-12 Homeland Security Presidential Directive 12 HVAC Heating Ventilation and Air Conditioning IAA Inter-Agency Agreement IDCE Independent Government Cost Estimate IDS Intrusion Detection System IGCE Independent Government Cost Estimate IRB Investment Review Board ISC Interagency Security Committee ISMS Information System Management Service IT Information Technology MIPR Military Interdepartmental Purchase Request MNS Mass Notification System NIST National Institute of Standards and Technology O&M Operations and maintenance OEM Original Equipment Manufacturer OPDIV Operations Division OSIPS Open Systems Integration and Performance Standards PACS Physical Access Control Systems PIV Personal Identification Verification POC Point of Contact PSC Program Support Center RFID Radio Frequency Identification SCADA Supervisory Control and Data Acquisition SCIF Sensitive Compartmented Information Facility SLA Service Level Agreement SOW Statement of Work STAFFDIV Staff Division T&M Time and Materials TO Task order 16 Ordering Guide Volume 1 PSC Security Services BPA

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20 U.S. Department of Health & Human Services Office of the Assistant Secretary for Administration Program Support Center 5600 Fishers Lane Rockville, MD Use your smartphone to scan the QR Code for quick access to