Broward County Presentation

Transcription

1 Broward County Presentation

2 Comcast Business in 2016 Who is Comcast Business Founded in 1963, now has over $62.5 billion in annual revenue as of Largest MSO in the United States with over 19 million internet customers nationwide. Florida Operations are located in West Palm Beach, Florida led by Amy Smith, Regional President. 126,00 employees, currently servicing 20 of the top Metropolitan Statistical Area s in the US And provide service to customers in 39 states and the District of Columbia. twork Investments Community Involvement Invested millions of dollars locally in network enhancements. First and largest fully 40G backbone with 100G router interface capability. Added 5,000 customer call center reps in 2016 and consolidating our billing platform. Comcast Cares 2016 Internet Essentials Program A. Since, 2011, Comcast has invested 240 Million into digital literacy B. Provided more than 41,000 subsidized computers at $150 or less. C. Ease of enrollment with a new online portal for applications. D. Increased bandwidth 13 times, in 13 years to keep up with the demand.

3 An Agile and Responsive Team to Support You Support Local Presence Experienced team with thousands of dedicated professionals Carrier-class network engineering support experts on staff Dedicated project manager Site survey and fiber map Rights of entry Service design review Strong local presence in every market Comcast services with customer service, engineering and technical support available 24/7/365 to support customer needs Installation at your convenience from local, certified techs Network Management Ongoing multilayer, proactive monitoring and troubleshooting Business Network Operations Centers (BNOCs) provide redundancy and operate 24x7x365 Tier II and III enterprise repair groups collocated in NOCs Proactive Customer Monitoring Center (CMC) Multiple service classes backed by SLAs Robust set of advanced software tools to detect and isolate faults Staffed 24x7x365 by certified engineers 50% of tickets generated by CMC; detecting problems before customers!

4 Why Comcast Business Ethernet One of the largest Ethernet networks in the US Ethernet services delivered via Comcast s high-performance network Deep fiber penetration; beyond the central business district Comcast owned and operated infrastructure for true network diversity Focus on a business audience regardless of your industry, we can design a network for you Two-tier support national network monitoring with local leadership, technical support, and customer care We Have the Scale, Strength, and Stability of a Global Corporation, But the Attention and Focus of a Local Provider

5 Comcast Business Is Ready for Your Business Nationwide next generation fiber-based IP network 122K optical nodes 140K fiber route miles 618K plant route miles 6 Tbps of capacity and growing 39 states + DC Experienced team of support and service professionals

6 The Comcast Network Built Like No Other Robust Infrastructure Connects Users to a Diverse Ecosystem of Providers Hub Content Providers Internet Backbone HE HE Hub CRAN APOP CRAN Hub PSTN APOP Hub HE CRAN Hub MSOs Hub 29 Total CRANs Third Party National/Global Metro

7 Metro Ethernet Market Topology AR 1 AR 2 PE PE PE PE PE PE PE PE

8 Comcast Converged Regional Area Network (CRAN) Optimizes Traffic Delivery Within a City or Region, Without Sharing Telco Infrastructure CRAN AR AR SUR SUR CE UNI CPE NNI Ethernet Over Fiber PE Head End MPLS over Fiber Optic Ring MPLS Over Fiber PE Head End NNI Ethernet Over Fiber CPE UNI CE Fiber End to End site. PE = Provider Edge SUR (customer-facing edge of MPLS network) NNI = Network-to-Network Interface (connection between the CPE and the PE) CPE = Customer Premises Equipment (Comcast owned and maintained device at customer Provides physical interface for customer to connect to Comcast) UNI = User-to-Network Interface (customer connection point to the provider) CE = Customer Edge (customer owned and maintained equipment)

9 ENS Overview

10 Broward County Logical Drawing EOC 201 NW 84 th Ave 10 Gig ENS 10 Gig ENS 10 Mbps ENS Peak NW 33 rd Ave 10 Gig ENS Comcast Ethernet Network 100 Mbps ENS 10 Gig ENS 500 Mbps ENS Traffic Engineering 2300 W. Commercial Blvd 10 Gig ENS 1000 Mbps ENS 10 Gig ENS

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12 Why Comcast Business Ethernet? Scalability Ability to scale quickly, easily, and incrementally from 1 Mbps to 100 Gbps to meet the rapidly evolving needs of businesses Performance Network Diversity Service Level Agreement Combined with easy scalability, Ethernet s ability to manage multiple types of traffic helps maximize application performance in ways legacy technologies never could Comcast has invested billions into its own infrastructure, with diverse facilities from those of ILECs, and CLECs who often use the same routes Comcast stands behind our service with a service level agreement, and 24x7 support, 365 days per year MEF CE 2.0 Certified Comcast is the world s first carrier to earn this designation, leading the industry and demonstrating our commitment to enterprise businesses

13 Solution Provisioning and Project Plan All surveys and construction costs have been factored into this quote. A dedicated project manager will be assigned to the order. Permits and Right of Entry Agreements will be obtained by Comcast. Comcast will be responsible for all outside and inside fiber/coax construction. A PTD (Plant Test Date) will be coordinated through your dedicated project manager to ensure a timely turn up of services. Comcast will test and verify all appropriate fiber connections prior to turn up. An escalation list will be provided to the customer once the service is activated to ensure proper support.

14 Comcast E Rate Services

15 Nov 11, 2014 Surprise! We Agree with the President s Principles on Net Neutrality: Reiterating Our Strong Support for the Open Internet Free and open Internet. We agree and that is our practice. No blocking. We agree and that is our practice. No throttling. We agree and that is our practice. Increased transparency. We agree and that is our practice. No paid prioritization. We agree and that is our practice.

16 Feb 26 th 2015 FCC Votes on New Open Internet Today, the FCC voted 3-2 to adopt new Open Internet rules rules that we support and agree should be put in place as legally enforceable by the FCC. Unfortunately, the FCC also decided to reclassify broadband as a telecommunications service under Title II of the Communications Act of We are disappointed the Commission chose this route, which is certain to lead to years of litigation and regulatory uncertainty and may greatly harm investment and innovation, when the use of Section 706 alone would have provided a much more certain and legally sustainable path. We fully embrace the open Internet principles that have been laid out by President Obama and Chairman Wheeler and that now have been adopted by the FCC. We just don t believe statutory provisions designed for the telephone industry and adopted when Franklin D. Roosevelt was president should be stretched to govern the 21 st century Internet. The astonishing success of the Internet has resulted from the combination of infrastructure and applications investment along with light touch regulation that started two decades ago under the Clinton Administration. You can t have millions of videos streaming every hour on YouTube, hundreds of millions of tweets, or billions of Facebook updates every day, without the broadband infrastructure investment to make that possible. Comcast alone has invested tens of billions of dollars in our network, increased broadband speeds 13 times in 13 years, and now offers speeds up to 505 Mbps down.

17 COMCAST BUSINESS THE STRATEGIC ACCOUNT DIFFERENCE MARCH 15th, 2016

18 STRATEGIC ACCOUNTS PROGRAM DESIGNED FOR: Largest, most complex customers Customers with multiple locations Customers that require advanced Comcast Business products/services Program is limited to the top ribbon of Comcast customers giving you focused attention and high-level support.

19 STRATEGIC ACCOUNTS 300 CUSTOMERS REPRESENTING: HEALTHCARE EDUCATION GOVERNMENT FINANCE TECHNOLOGY SPORTS CARRIER

20 STRATEGIC ACCOUNTS THE PROGRAM PROVIDES: WHITE GLOVE SERVICE OPERATIONAL OVERSIGHT TEAM FOCUS White Glove Service by Strategic Program Managers 7 x 24 access Regularly scheduled visits/touch points Advance notice of new feature functionality Voice of the customer to Comcast senior leadership Program Managers maintain holistic operational oversight Single point of contact for Service Delivery, Service Assurance and billing escalations Participation/awareness in planned maintenance Project governance for all products and services Support all products from SMB to Enterprise Team will focus on a proactive approach Scheduled maintenance awareness Network performance & outage mitigation Monthly reporting & QBRs Sales support & portal solutions

21 STRATEGIC ACCOUNTS STRATEGIC ACCOUNT CUSTOMER SERVICE Operational oversight for service delivery, service assurance and billing Special 24/7 toll-free customer service number manned by high-level technicians Direct transfer to an engineer if service is down The toll-free number is only available to 300 accounts.

22 Comcast Business: Your Partner for Growth Enabling You to Act at the Speed of Opportunity We provide a full portfolio of Enterprise-class data and voice services that can address a broad range of today s business needs We offer true network diversity for maximum business continuity We back our next-generation technology with enterprise-class service delivery, monitoring, and end-to-end management Let Comcast transform your communications infrastructure from an expense item into a strategic asset

23 All Industries, All Sizes Run on Comcast

24 Comcast Enterprise Team Chris Munro, Strategic Enterprise Account Executive Direct Phone: Teo Cotton, Strategic Enterprise Sales Engineer Direct Phone: Angel Garcia, Senior Strategic Manager, Florida Direct Phone: Reggie Scales, Vice President of Comcast Business Florida Region Direct Phone:

25 Thank You