05/24/2017. Christian Brothers Services 2017 Spring Webinar Series. Trends in Information Technology Usage for Religious Institutes

Transcription

1 Christian Brothers Services 2017 Spring Webinar Series 2017 Christian Brothers Services, Romeoville, IL. All Rights Reserved. No part of this presentation may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of Christian Brothers Services. Christian Brothers Information and Technology Services Trends in Information Technology Usage for Religious Institutes May 25, SPRING WEBINAR SERIES Opening Prayer Creator God, through your world and people that surround us, we pray that we may grow more aware this day of your life giving presence. Open our minds and hearts to apply the knowledge from today s webinar for the good of all. We ask these things in Jesus Name. Amen 1

2 Trends in Information Technology Usage for Religious Institutes Tom Drez Managing Director/CIO/CPO/CSO 2017 SPRING WEBINAR SERIES Disclaimer For informational purposes only I am just an IT guy, not legal advice Not a substitute for your own prudent business practices and due diligence About CBS 2

3 Our Agenda 1. Your Likely Day to Day World 2. IT & The Religious Institute 3. IT Usage Trends 4. Envision Your Future State 5. Recap / Q&A 1. Your Likely Day to Day World Your Likely Day to Day World Vision Mission Strategic Plan Strategic Objectives Work Plans Budgets 3

4 Your Likely Day to Day World (cont d) Your strategic plan is working. You are living your mission and charism and ensuring they will live on long after you do. Religious Institute life is very good. 2. IT & The Religious Institute Religious Institutes vs Other Orgs When it Comes to IT Usage Goals & Objectives Need to satisfy various audiences that have demands and expectations? Religious Institutes YES Other Types of Organizations YES Need to be efficient? YES YES Need to be effective? YES YES 4

5 Conclusion All organizations can benefit by applying information technologies to achieve desirable results What is Your Current State of IT Usage? o What are your pain points? o What are your challenges? o Aged hardware and software? o Disparate, disconnected systems? o Expensive maintenance contracts? o Inefficient processes? o Ineffective processes? Where are you on the IT Spectrum? o Central Computer/Punch Cards o Mainframes & Computer Terminals o Time Sharing o Personal Computers o Client Server Computing o E Business o Smartphones, Tablets and Slates o Cloud Hosted Applications, Servers, Data Centers 5

6 3. IT Usage Trends Run IT Like a Business o Provide Excellent Customer Service o Deliver Business Value o Manage Risks o Improve Business Processes o Use IT as an Enabler Business Drivers Customer service Efficiency Effectiveness Enabling Technologies Applications Cloud Mobile Social Security Think Evolution Not Every Revolution 6

7 Think of IT as the 5 th Utility IT s in the Cloud Plug Yourself In 7

8 Transform for Those who Plug Into You Your Members Your Employees Those You Serve Your Customers Your Donors Tier 1 Trends The Disruptors 8

9 Strategic: Intertwined with all Business Drivers & IT Priority Focus Areas o Turn Capex into Opex o Gain economies of scale o Become nimble and agile o Shift your IT operations, development, and security burden to providers Provide Excellent Customer Service Deliver Business Value Manage Risks Improve Business Processes Use IT as an Enabler Improve Customer Service Improve Operational Efficiency Improve Overall Effectiveness Getting Started with Cloud o Calculate the cost of dated equipment and processes o Review agreements against current market place rates Strategic: Manage Risks o Stay out of the headlines o Consider loss of reputation/business o Consider cyber risks o Inventory systems and data/types o Protect data entrusted to you o Implement security measures o Trust but verify cloud providers o Consider cyber liability coverage 9

10 Getting Started with Cybersecurity Focus on combatting the deficiencies in and shoring up Security Awareness Program Security Awareness Program 10

11 Internal controls Separation of duties Vendor Management Program SSAE16 SOC 1 & 2 Reports Replace aged hardware and software Patch regularly Consider private cloud hosting Activities to Manage & Mitigate Cyber Risks Complete an IT risk assessment Review IT governance model Review IT policies, standards, procedures and guidelines Review identity management and access controls Review operations center monitoring & management tools Enhance infrastructure Inventory all IT hardware, software, and data assets Review and update your security awareness program Bake security into application acquisition and development Conduct 3 rd party vendor security assessment Repeat for continuous improvement 11

12 Beware of People; Use Common Sense Use secure passwords, passphrases, 2 step access Keep all software up to date Make regular data backups off line Own your online presence Value & protect your PII Share with care Strategic: Improve Services o Massive Instant Communication Medium o Can impact all of our audiences o You Tell 2 friends and so on o Must always offer choices o Take advantage of generational demographics Getting Started with Social Media 12

13 Tier 2 Trends The Game Changers Work smarter not harder Put people on high value activities that cannot be easily replicated by machines Where you are is where your office is Wherever anyone else is, that s where their office is Don t pin your audiences to their desks Tier 3 Trends Potential Influencers May not be as important to you but be aware of these You definitely cross their paths as a consumer 4. Envision Your Future State 13

14 Give IT Some Thought IT can be a strategic asset instead of purely an expense IT changing quickly. Adopt a continuous improvement philosophy to take advantage of benefits that come with IT 5.Recap / Q&A Recap 1. Your Likely Day to Day World 2. IT & The Religious Institute 3. IT Usage Trends 4. Your Future State 5. Recap / Q&A 14

15 Q&A For Questions Regarding IT and Website Services Contact: Tom Drez To watch on demand webinars: cbservices.org/educationalresources.php 15

16 2017 Christian Brothers Services, Romeoville, IL. All Rights Reserved. No part of this presentation may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of Christian Brothers Services. 16