SERVICE CATALOG. Find more information here RDX.com /
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1 2016 SERVICE CATALOG Drive your business forward with the help of RDX s strategic, business-focused managed data infrastructure services. Improve your databases, and your life, with RDX. Find more information here RDX.com / info@rdx.com
2 Core Services COPYRIGHT 2017 REMOTE DBA EXPERTS, LLC. ALL RIGHTS RESERVED. VARIOUS TRADEMARKS HELD BY THEIR RESPECTIVE OWNERS. 2
3 Technologies Platforms DATABASES OPERATING SYSTEMS BUSINESS APPLICATIONS & CLOUD COPYRIGHT 2017 REMOTE DBA EXPERTS, LLC. ALL RIGHTS RESERVED. VARIOUS TRADEMARKS HELD BY THEIR RESPECTIVE OWNERS. 3
4 Service Details J Category available via online Service Catalog N Catalog item available for online ordering DATABASE MAINTENANCE Database optimizer statistics generation Reorganization of physical objects Database refreshes Automating & scheduling maintenance jobs Proactive review of system infrastructure Datafile/log management (space, performance) Data loads Purging & archiving MONITORING J 24x7x365 monitoring & help desk 15 Minute response SLA for critical issues Investigate all critical alerts being monitored Provide portal for Monitoring customers Custom tailor monitoring components Configure basic monitoring package Configure premium and/or custom monitoring package Install & upgrade packages as necessary Design problem resolution procedures Adhere to notification/escalation procedures Configure blackout requests as necessary Customize & modify alert thresholds Provide problem historical reporting/trending Check modification N Install monitoring on a new server N New blackout request N Remove monitoring N INSTALLS, UPGRADES, PATCHING & CONFIG OS environment configuration Install & configure DBMS software Database creation, configuration & migration Database patching & upgrades Bugfix & security patches Install & configure DBMS software Install/configure patches, hot fixes, releases. Install/configure security patch sets Operating system patching COPYRIGHT 2017 REMOTE DBA EXPERTS, LLC. ALL RIGHTS RESERVED. VARIOUS TRADEMARKS HELD BY THEIR RESPECTIVE OWNERS. 4
5 BACKUP & RECOVERY Design/implement/administer backup strategies Design/implement/administer B&R plans DR design, implementation & testing Participate in DR scenario tests Participate in actual DR events ASSESSMENTS J Assessment of a server N Full & mini database assessments Backup/recovery & DR strategies SOX, HIPAA, PCI & other compliances HIGH AVAILABILITY J Assessments & recommendations N Installation & configuration N Maintenance & support N See technologies for more HA services CHANGE MANAGEMENT Database design, data modeling for data objects Database object sizing (tables & indexes) SQL updates on supported environment Security administration Create users, privileges, grands & revokes. Maintain documentation of changes requested Application administrative changes OAM (including users, menus, reports, responsibilities and workflow) Perform code & object migrations Develop, upgrade, test stored procedures PERFORMANCE TUNING J Configure changes to existing database N Architecture design Database design & configuration Database, SQL & stored procedure tuning Index strategy design & implementation Hardware performance assessment DB, OS & hardware benchmarking PROBLEM MANAGEMENT Diagnostic analysis/resolution for system issues Problem resolution & reoccurrence prevention Open & maintain trouble tickets with DBMS vendors Tailor problem prevention/reduction activities meet customer's individual needs Work with 3rd party vendors to solve issues Document RCCARs for all RDX-caused issues TROUBLESHOOTING Diagnosing performance & availability issues General database administration break/fix COPYRIGHT 2017 REMOTE DBA EXPERTS, LLC. ALL RIGHTS RESERVED. VARIOUS TRADEMARKS HELD BY THEIR RESPECTIVE OWNERS. 5
6 SECURITY & COMPLIANCE Security administration & maintenance Regulatory compliance activities Install, configure, schedule & distribute auditing reports ADMINISTRATIVE J Customer Success meeting request N Request a new ServiceNow user N Analysis/meetings/documentation Adhoc meeting or monitoring meeting request Password Maintenance MENTORING & STRATEGY Architecture design & implementation Advanced feature analysis & implementation Database environment consolidations Selecting & implementing new DB products that would benefit customer (Oracle, SQL Server, DB2, MySQL, PostgreSQL) Selecting & implementing DB support tools DBMS & third-party product evaluations analysis Support best practice recommendations Quarterly presentations on new offerings Monthly webinars on tech trends/solutions WINDOWS & UNIX/LINUX OS SERVICES OS hardware & software evaluations 24x7x365 administration support Daily, proactive monitoring Change management Server architecture design & configuration HA architecture design & administration Installation, upgrades & migrations Server performance monitoring & tuning Backup & recovery planning & administration Disaster recovery analysis & testing Space management & capacity planning Security administration & maintenance Auditing & compliance Operating system patch application Operating system software version upgrades Assistance with application/os interaction issues Strategic projects - Consolidations, assessments MICROSOFT SQL BI SERVICES J Feature installation & configuration N New project development N SSIS, SSAS, SSRS software administration Production support COPYRIGHT 2017 REMOTE DBA EXPERTS, LLC. ALL RIGHTS RESERVED. VARIOUS TRADEMARKS HELD BY THEIR RESPECTIVE OWNERS. 6
7 Large data store design & implementation ETL design, deployment & administration Report design & development Troubleshooting ETL packages ETL package performance tuning Performance tuning reports Troubleshooting report, MDX or cube failures MDX & cube performance tuning CLOUD TECHNOLOGY SERVICES Cloud vendor evaluations Cloud OS & DBMS product support Architecture design Server & data geo-redundancy & administration Application & database cloud migration analysis Assistance with creation/execution of migration test plans Assistance with production migrations Server provisioning Server & DBMS administration & change management Space management & capacity planning Upgrades & patching Monitoring, problem analysis & resolution Security administration Auditing & compliance Backup & recovery Disaster recovery ORACLE EBS SERVICES J Clone or refresh N Database &/or application administration N Migration N Oracle EBS functional support N Oracle EBS upgrades Apache configuration & monitoring Code releases & migrations Concurrent manager administration Configuring parallel concurrent processing DB & EBS assessments & health checks Discoverer installs, configs & admin EBS module tuning, data archival & purging Form customizations Installation/administration of 3rd party add-ons Java upgrades & JDK administration JVM configuration & performance tuning Month/Quarter/Year end processing support Oracle APEX installation & administration Oracle Internet Directory support Quarterly CPU patch analysis/implementation Oracle quarterly, EOY HR patching COPYRIGHT 2017 REMOTE DBA EXPERTS, LLC. ALL RIGHTS RESERVED. VARIOUS TRADEMARKS HELD BY THEIR RESPECTIVE OWNERS. 7
8 Vertex install & quarterly data updates Workflow admin/performance/troubleshooting Oracle Fusion middleware support APEX, WebLogic, SOA Suite support MONGODB SERVICES Sharding for performance Replica set administration GridFS API Support MongoDB Ops Manager & Cloud Manager MongoDB Connector for BI Aggregation framework MapReduce interface support Support for all storage engines MICROSOFT SHAREPOINT Architecture design, hardware sizing & config. SharePoint farm initial design Ongoing Sharepoint support Design/implement/administer backup & DR Software installation & configuration Space management & capacity planning Upgrades & patching System monitoring, prob. analysis & resolution PowerShell admin scripting Code reviews & IDisposable best practices Site collection support Install, configure & schedule auditing reports Provisioning accounts & administering security Active directory integration SharePoint, IIS, WinOS & SQL Server tuning Support for OS & 3rd party HA architectures MICROSOFT EXCHANGE 24X7 ongoing & emergency support Installs, migrations & configuration Backup & recovery planning Proactive monitoring & administration Server performance monitoring & tuning Disaster recovery analysis & testing Space management & capacity planning High availability administration & configuration Upgrades & patching Server deployment Exchange server health checks & assessments Security & compliance administration Install, configure & schedule auditing reports Provisioning user accts & administering security Regulatory compliance activities Hardware architecture design COPYRIGHT 2017 REMOTE DBA EXPERTS, LLC. ALL RIGHTS RESERVED. VARIOUS TRADEMARKS HELD BY THEIR RESPECTIVE OWNERS. 8
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