Administrative Office Technology Student Learning Outcoines

Transcription

1 Administrative Office Technology Student Learning Outcoines February, 2017

2 (' I\_ ) FDTC Curriculum Map Program: Administrative Office Technology Course# Course Title Credits Hours Program General Education Lecture Lab Outcomes Outcomes General Education Outcomes 1. Quantitative Literacy ENG 101 English Composition I ,4 2. Oral Communication MAT165 Statistics 3 1,6 3. Written Communication SPC 205 Public Speaking ,5 4. Reading Comprehension PSY 201 General Psychology ,6 5. Information Literacy soc 101 Introduction to Sociology 3 0 4,5,6 6. Critical Thinking Elective Humanities/Fine Arts Applied Technology D2L Learning Management Svstem Program Outcomes ACC 111 Accounting Concepts Business Communication AOT 105 Keyboarding I Accounting Skills AOT 110 Document Formatting Business Correspondence AOT 133 Professional Development ComputerSkills AOT 134 Business Writing Office Procedures AOT 141 Office Procedures Customer Service AOT 162 Basic Document Formatting Work Experience AOT 163 Word Processing AOT 167 Information Processing AOT 180 Customer Service I AOT 210 Document Production AOT 261 Office Spreadsheet Applications AOT265 Desktop Publishing AOT267 integrated Information Proc AOT271 SCWE inaot Total Credits: 61 Program Student Learning Outcomes 1) Students will acquire oral and written business communication skills beyond the general education requirements. 2) Students will demonstrate their knowledge, understanding, and application of fundamental accounting skills. 3) Students will acquire skills in reading, understanding, and preparing business correspondence. 4) Students will demonstrate their knowledge, understanding, and application of applied computer skills for the office en virorment. 5) Students will acquire knowledge and demonstrate skills with appropriate office procedures. 6) Students will acquire knowledge and demonstrate skills in providing excellent customer service with diverse publics. 7) Students will demonstrate their cumulative knowledge and abilities in an actual work environment. students may take either PSY 201 or SOC 101

3 ~ r ) Aministrative Office Technology: AAS.AOT - Program Student Learning Outcomes (PSLO's} Students who obtain an Administrative Office Technology degree at FDTC will have attained knowledge and skills in each of the following areas. These are the student learning outcomes for the program. 1) Students will acquire oral and written business communication skills beyond the general education requirements. Applicable coursework: AOT Professional Development and AOT Business Writing 2) Students will demonstrate their knowledge, understanding, and application of fundamental accounting skills. Applicable coursework: ACC Accounting Concepts. 3) Students will acquire skills in reading, understanding, and preparing business correspondence. Applicable coursework: AOT 110 and ) Students will demonstrate their knowledge, understanding, and application of applied computer skills for the office environment. Applicable coursework: AOT 105, 162, 163,167,261,265, and ) Students will acquire knowledge and demonstrate skills with appropriate office procedures. Applicable coursework: AOT ) Students will acquire knowledge and demonstrate skills in providing excellent customer service with diverse publics. Applicable coursework: AOT ) Students will demonstrate their cumulative knowledge and abilities in an actual work environment. Applicable coursework: AOT 271.

4 (' \ ' (' ) 1'./ Course Student Learning Outcomes being Measured Fall 2016 PSLO AOT Information Processing 4 1) Students will demonstrate advanced knowledge of the numerical capabilities of Word by creating documents that: sort, select & find, and replace data. 2) Students will compile documents in Word that demonstrate advanced Word features: customizing AutoCorrect, themes, and managing styles. AOT Document Production 3 1) Students will create and format various types of business correspondence: international, medical, legal, and office forms. 2) Students will compile and modify different elements of memorandums: post scripts, display lines, and block styles.

5 (' j Three Year Assessment Map Fall 2016 Fall 2017 Fall 2018 Fall 2019 AOT MGT MKT ACC AOT MGT M KT ACC AOT MGT MKT ACC AOT MGT MKT ACC AOT167 4 ACClSO 3 ACClSO 3 ACClSO 2 AOT162 4 MGT280 1 MGT280 1 MGT280 1 AOT134 1 ECO ECO EC AOT ACC ACCllS 5 AOT261 4 AOT261 5 AOT261 5 AOT261 4 AOT AF AF AOT267 4 ACC265 5 IT Ulht at least partially by adjuncts. AOT210 3 MKT MKT ACC AOT BUS BUS BUS BUS BUS ACC ACClll 3 ACClll 3 ACC AOT ACC ACC ACC112 2 BUS BUS BUS Numbers In narrow columns AOTlOS 4 ACC101 5 MKT MKT 101 s ACC240 5 MGT121 6 MKT120 6 represent PSL0 1 s for that program, AOT133 1 MKT250 6 MGT240 6 MKTllO 6 MGTlOl 5 MGT101 5 Spring 2017 Spring 2018 Spring 2019 Spring 2020!ACC only has 5 PSLO's AOT MGT MKT ACS:, AOT MGT MKT ACC AOT MGT MKT ACC AOT MGT MKT ACC ACC102 5 ACC201 5 AOTllO 3 ACC AOT <- Number of courses per term. There are five general ed courses for each program. Econ Is a general ed course for ACC, MGT, and MKT - not for AOT ACC/MGT/MKT l!j AOT Li] Total ACC = 20 Total AOT = 20 Total MGT = 20 Total MKT = 20 All PSLO's are covered within thoj lrst throe years. Entrepreneurship courses can be started next fall. General: MAT 165, ENG 101, SPC 205, Elective.

6 ... Ill o- -C C a, :s "C Student Identification Program Outcome # 4 Name PSLO Description: Computer Skills CSLOl CSL02: 0.a Last First Sex ID NO Formative: Summative: Formative: Summative: (,) (I) -- Ch 19 Quiz Unit Test 1 Ch 21 Quiz Unit Test 2 1 xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx : ~~ will scd~i 7_0% _or, higher* --: J>- ~~.1-,A: Actual Percentage Met 92% 85% 77% 85% Course Benchmark Achieved? Exceed Exceed Exceed Exceed

7 ... 1/ C: C: Cl) :::, 'O Name AOT 210 (01) -Document Production Modality: Traditional - Student Identification Program Outcome # 3 PSLO Description: Business Correspondence CSLO1 CSLO2: Outcomes Assessment 0.a Last First Sex -- ID NO Formative Summative Formative Summative (.) (/) Unit 12 Unit Project Test 3-53A Final Exam* 1 xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx.,;, xxxx xxxx xxxx xxxx xxxx xxxx ,_ ~mm~"... '~T.l':in-.::,: >:;": '""""" 1!li-i~@,m.ri1,af:J~ ,,...,.,11,111, ;lf."hn,,,..,.,-ti!,_ Actual Percentage Met 100% 93% 87% 87% *Final Exam= Outcomes Assessment Co_urse Benchmark Achieved? Exceed Exceed Exceed Exceed

8 ( Florence-Darlingtvn Technical College Administrative Office Technology- Program Assessment-Systematic Evaluation Plan ) AOT 167 (01) -Information Processing Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL ram Student Learning Outcome: Administrative Office Technology #4: Computer Skills Course Course Student Number Learning Outcome (I) Students will AOT 167 demonstrate advanced knowledge of the numerical capabilities of Word by creating documents that: sort, select & find, and replace data. (1) Students will demonstrate advanced knowledge of the numerical capabilities of Word by creating documents that: sort, select & find, and replace data. (2) Students will compile documents in Word that AOT 167 demonstrate advanced Word features : customizing AutoCorrect, themes, and managing styles. (2) Students will compile documents in Word that demonstrate advanced Word features: customizing AutoCorrect, themes, and managing styles. Assessment Benchmark Method Formative: 70% of students Chapter 19 quiz: will score at Numerical least a 70 or Features - higher on the quiz. Summative: 70% of students Unit Test 1 will score at least a 70 or higher on unit - test 1. Formative: 70% of students Chapter 21 quiz: will score at Building Blocks least a 70 or higher on the quiz. Summative: 70% of students Unit Test 2 -- wi 11 score at least a 70 or higher on unit test 2. Actual Level of Action Plan Achievement Benchmark Exceeded- No additional action required. 92 % of students scored a 70 or higher on the Chapter 19 quiz. Benchmark Exceeded- No additional action required 85 % of students scored a 70 or higher on Unit Test 1. Benchmark Exceeded- No additional action required. 77 % of students scored a 70 or higher on the Chapter 21 quiz. Benchmark Exceeded- No additional action required 85 % of students scored a 70 or higher on Unit Test 1. Time Interval Week 2, Fall 2016 Week 5, Fall 2016 Week 7, Fall 2016 Week 10, Fall 2016 SEP(Data Collection V2)

9 ( Florence-Darlington Technical College Administrative Office Technology- Program Assessment-Systematic Evaluation Plan AOT 210 (01)-Document Production ) Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL ram Student Learning Outcome: Administrative Office Technology #3: Business Correspondence Course Course Student Assessment Benchmark Actual Level of Action Plan Number Learning Outcome Method Achievement AOT210 (1) Students will create Formative: 70% of students Benchmark Exceeded- No additional action required. and format various types Unit 12 assignment: will score at least I 00% of the students of business Business a 70 or higher on scored at least a 70 or correspondence: Correspondence the unit higher on the unit international, medical, assignment. assignment. legal, and office forms. (1) Students will create Summative: 70% of students Benchmark Exceeded- No additional action required. and format various types Unit Project will score at least 93% of students of business a 70 or higher on scored a 70 or higher correspondence: the unit project. on the Unit Project. international, medical, -- legal, and office forms. (2) Students will compile Formative: 70% of students Benchmark Exceeded- No additional action required. and modify different *Test 3-53A: will score at least 87% of students AOT210 elements of Business letter in a 70 or higher on scored a 70 or higher memorandums: post block style exercise the exercise. on the exercise. scripts, display lines, and block styles. (2) Students will compile Summative: 70% of students Benchmark Exceeded- No additional action required. and modify different Final Exam= will score at least 87% of students elements of Outcomes a 70 or higher on scored a 70 or higher memorandums: post Assessment the final exam. on the final exam. scripts, display lines, and block styles. - Time Interval Week 2, Fall 2016 Week 8, Fall 2016 Week 3, Fall 2016 Week 15, Fall 2016 * Note: the text refers to the business letter in block style as a test when it is more meaningfully described as an exercise because it is a specific task. SEP(Data Collection V2)

10 ( L Florence-Darlington Technical College Assessment-Systematic Evaluation Plan Detailed Report Course Name: AOT 167 (01) - Information Processing Faculty: Frankie Birch Semester(s) Reported: Fall 2016 [Division] Technical & General Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL Program Student Learning Outcome: Administrative Office Technology #4 - Students will demonstrate their knowledge, understanding, and application of applied computer skills for the office environment. Course Student Learning Outcome: (1) Students will demonstrate advanced knowledge of the numerical capabilities of Word by creating documents that: sort, select & find, and replace data. Analysis of Results: Formative: 92 % of students scored a 70 or higher on the Chapter 19 quiz. Only one student scored less than a 70 on the quiz. Summative: 85 % of students scored a 70 or higher on Unit Test I. Only two students scored less than a 70 on the unit test: 67 and 63. Strength in student performances: A very high percentage of the students did well on the quiz which then correlated with a slightly lower but high percentage of students who did well on the unit test. The exercises for this section of the course for which these assessments were based did a good job of building the students' skills with the subject matter. Weaknesses in student performances: None. l l Recommended Action(s): NIA When Action will be implemented: NIA D C ata omnanson: Fall Measurement Benchmark Benchmark Benchmark Benchmark Instrument Chapter 19 quiz: 70% of students will Numerical Features score at least a 70 or higher on the quiz. Unit Test 1 70% of students will score at least a 70 or Impact of Changes Implemented As a Result of Previous Assessment Cycle: NIA SEP{Summary}V higheron unit test I.

11 Faculty: Frankie Birch Semester(s) Reported: Fall 2016 Florence-Darlington Technical College Assessment-Systematic Evaluation Plan Detailed Report Course Category: IZl Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL Summative: 85 % of students scored a 70 or higher on Unit Test2. Only two students scored less than a 70 ( on the test. One of the students stopped doing any work. the subject matter. aa omnanson: D t C SEP(Summary)V score at least a 70 or Measurement Benchmark Benchmark Benchmark Benchmark Instrument Formative: 70% of students will Chapter 21 quiz: score at least a 70 or Building Blocks higher on the quiz. Unit Test 2 70% of students will higher on unit test 2. l~ Impact of Changes Implemented As a Result of Previous Assessment Cycle: NIA Fall When Action will be implemented: Fall Recommended Actiori(s): Students who stop doing any work will be contacted before being dropped. l \ I \ l Weaknesses in student performances: None. of the course for which these assessments were based did a good job of building the students' skills with Strength in student performances: A high percentage of the students did well on the quiz which then correlated with a high percentage of students who did well on the unit test. The exercises for this section Formative: 77 % of students scored a 70 or higher on the Chapter 21 quiz. Only three students scored less than a 70 on the quiz. Two of these missed the assignment altogether. Analysis of Results: (2) Students will compile documents in Word that demonstrate advanced Word features: customizing AutoCorrect, themes, and managing styles. Course Student Learning Outcome: Administrative Office Technology #4 - Students will demonstrate their knowledge, understanding, and application of applied computer skills for the office environment. Program Student Learning Outcome: Course Name: AOT 167 (01) - Information Processing [Division) Technical & General

12 Florence-Darlington Technical College Assessment-Systematic Evaluation Plan Detailed Report Course Name: AOT 210 (01) - Document Production [Division] Technical & General Faculty: Frankie Birch Semester(s) Reported: Fall 2016 Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL Program Student Learning Outcome: Administrative Office Technology #3 - Students will acquire skills in reading, understanding, and preparing business correspondence. Course Student Learning Outcome: (1) Students will create and format various types of business correspondence: international, medical, legal, and office forms. Analysis of Results: Formative: 100% of the students scored a 70 or higher on the Unit 12 Assignment. ( Summative: 93% of students scored a 70 or higher on the Unit Project. Only one student scored lower than a 70: 63. Strength in student performances: The unit 12 assignment is a building block for the unit project. Because the students were successful with the assignment (as well as the other units in the group), student performance with the project was also very good. Weaknesses in student performances: None. Recommended Action(s): NIA l 1 When Action will be implemented: NIA D aa t C ompar1son: Fall Measurement Benchmark Benchmark Benchmark Benchmark Instrument Unit 12 Assignment: 70% of students will Business score a 70 or higher on Correspondence the Unit 12 Assignment. Unit Project 70% of students will score a 70 or higher on the Unit Project. L Impact of Changes Implemented As a Result of Previous Assessment Cycle: NIA SEP{Summary)V

13 Florence-Darlington Technical College Assessment-Systematic Evaluation Plan Detailed Report Course Name: AOT 210 (01) - Document Production [Division] Technical & General Faculty: Frankie Birch Semester(s) Reported: Fall 2016 Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL Program Student Learning Outcome: Administrative Office Technology #3 - Students will acquire skills in reading, understanding, and preparing business correspondence. Course Student Learning Outcome: (2) Students will compile and modify different elements of memorandums: post scripts, display lines, and block styles. Analysis of Results: Formative: 87% of the students scored a 70 or higher on the exercise. Only two students scored less than a 70 on test 3-53A (quiz). Summative: 87% of the students scored a 70 or higher on the final exam. Only two students scored lower ( than a 70 on the final. Strength in student performances: Students did well with the business letter in block style exercise. Because students were successful in building their skills incrementally, this translated to success with the final exam. Note: the text refers to the business letter in block style as a test when it is more meaningfully described as an exercise. Weaknesses in student performances: None. l Recommended Action(s): NIA l When Action will be implemented: NIA D aa t C omoarison: Fall L. Measurement Benchmark Benchmark Benchmark Benchmark Instrument Test 3-53A: Business 70% of students will letter in block style score a 70 or higher on exercise the exercise. Final Exam= 70% of students will Outcomes Assessment score a 70 or higher on the final exam. Impact of Changes Implemented As a Result of Previous Assessment Cycle: NIA SEP{Summary)V