Genesys Info Mart Physical Data Model for a Microsoft SQL Server Database. View GROUP_

Transcription

1 Genesys Info Mart Physical Data Model for a Microsoft SQL Server Database View GROUP_ 3/12/2018

2 Contents 1 View GROUP_ Column List 1.3 SQL Query Genesys Info Mart Physical Data Model for a Microsoft SQL Server Database 2

3 View GROUP_ Allows facts to be described based on the membership of resources in resource groups or membership of places in place groups. Routing points, queues, and agents can belong to resource groups. Places can belong to place groups. Each row describes one place group or resource group. A new row is issued for each configured place group and resource group, which is identified by its ID in the contact center configuration. Changing a group name causes an update to an existing row. Deleting a group and re-creating it under the same name causes a new row to be issued. Column List GROUP_KEY TENANT_KEY GROUP_NAME CREATE_AUDIT_KEY UPDATE_AUDIT_KEY GROUP_TYPE Column The primary key of this view that is used to join the GROUP_ dimension to the fact tables. The surrogate key that is used to join the TENANT dimension to the fact tables. The group name. The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools that is, applications that need to identify newly added data. The surrogate key used to join to the CTL_AUDIT_LOG dimension. Specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools that is, applications that need to identify recently modified data. The group type. This field is set to one of the following values: Unknown Agent Place Queue RoutingPoint Network Port Genesys Info Mart Physical Data Model for a Microsoft SQL Server Database 3

4 Column Service Number Single Port This value can change with localization. The group type code. This field is set to one of the following values: UNKNOWN AGENT PLACE GROUP_TYPE_CODE QUEUE ROUTINGPOINT NETWORKPORT SERVICENUMBER SINGLEPORT This value does not change with localization. GROUP_CFG_DBID GROUP_CFG_TYPE_ID START_TS END_TS The group object identifier in the contact center configuration. The contact center configuration integer type that is associated with the DN or agent group object. The UTC-equivalent value of the date and time when the group was added to IDB, which may differ from when the group was actually added to contact center configuration. The UTC-equivalent value of the date and time when the group was removed from contact center configuration. SQL Query ID AS GROUP_KEY, TENANTID AS TENANT_KEY, NAME AS GROUP_NAME, CREATE_AUDIT_KEY AS CREATE_AUDIT_KEY, UPDATE_AUDIT_KEY AS UPDATE_AUDIT_KEY, CASE TYPE WHEN 0 THEN 'Unknown' WHEN 1 THEN 'Agent' WHEN 2 THEN 'Place' WHEN 3 THEN CASE DNGROUPTYPE Genesys Info Mart Physical Data Model for a Microsoft SQL Server Database 4

5 WHEN 0 THEN 'Unknown' WHEN 1 THEN 'Single Port' WHEN 2 THEN 'Queue' WHEN 3 THEN 'RoutingPoint' WHEN 4 THEN 'Network Port' WHEN 5 THEN 'Service Number' ELSE 'Unknown' END ELSE 'Unknown' END AS GROUP_TYPE, CASE TYPE WHEN 0 THEN 'UNKNOWN' WHEN 1 THEN 'AGENT' WHEN 2 THEN 'PLACE' WHEN 3 THEN CASE DNGROUPTYPE WHEN 0 THEN 'UNKNOWN' WHEN 1 THEN 'SINGLEPORT' WHEN 2 THEN 'QUEUE' WHEN 3 THEN 'ROUTINGPOINT' WHEN 4 THEN 'NETWORKPORT' WHEN 5 THEN 'SERVICENUMBER' ELSE 'UNKNOWN' END ELSE 'UNKNOWN' END AS GROUP_TYPE_CODE, ID AS GROUP_CFG_DBID, TYPE AS GROUP_CFG_TYPE_ID, CREATED_TS AS START_TS, DELETED_TS AS END_TS FROM GIDB_GC_GROUP UNION ALL -1 AS GROUP_KEY, -1 AS TENANT_KEY, 'UNKNOWN' AS GROUP_NAME, -1 AS CREATE_AUDIT_KEY, -1 AS UPDATE_AUDIT_KEY, 'UNKNOWN' AS GROUP_TYPE, 'UNKNOWN' AS GROUP_TYPE_CODE, -1 AS GROUP_CFG_DBID, -1 AS GROUP_CFG_TYPE_ID, -1 AS START_TS, -1 AS END_TS FROM dual UNION ALL -2 AS GROUP_KEY, -1 AS TENANT_KEY, 'No Group' AS GROUP_NAME, -1 AS CREATE_AUDIT_KEY, -1 AS UPDATE_AUDIT_KEY, 'NO_VALUE' AS GROUP_TYPE, 'NO_VALUE' AS GROUP_TYPE_CODE, -1 AS GROUP_CFG_DBID, -1 AS GROUP_CFG_TYPE_ID, -1 AS START_TS, -1 AS END_TS FROM dual Genesys Info Mart Physical Data Model for a Microsoft SQL Server Database 5