Workspace Desktop Edition Deployment Guide. Team Communicator Options

Transcription

1 Workspace Desktop Edition Deployment Guide Team Communicator Options 11/26/2017

2 Team Communicator Options Contents 1 Team Communicator Options 1.1 teamcommunicator.add-recent-filters.voice 1.2 teamcommunicator.always-clear-textbox-on-new-interaction 1.3 teamcommunicator.contact-favorite-fields 1.4 teamcommunicator.corporate-favorites 1.5 teamcommunicator.corporate-favorites-file 1.6 teamcommunicator.custom-favorite-fields 1.7 teamcommunicator.interaction-queue-presence-metrics 1.8 teamcommunicator.internal-favorite-fields 1.9 teamcommunicator.list-filter-showing 1.10 teamcommunicator.list-status-reachable 1.11 teamcommunicator.load-at-startup 1.12 teamcommunicator.max-favorites-size 1.13 teamcommunicator.max-suggestion-size 1.14 teamcommunicator.queue-presence-metrics 1.15 teamcommunicator.recent-max-records 1.16 teamcommunicator.request-start-timer 1.17 teamcommunicator.routing-point-presence-metrics Workspace Desktop Edition Deployment Guide 2

3 teamcommunicator.add-recent-filters.voice [Added: xx] Default Value: "" Valid Values: A comma-separated list of media types: internal, external, consultation Description: Specifies whether to store incoming interactions into the "Recent" buffer. By default, the Recent buffer stores only the actions of the agent, such as recent outbound voice calls. If one or more of the valid values is specified, then recent inbound interactions of that type are also stored in the Recent buffer. This enables agents to see a record of missed calls of the specified type(s). teamcommunicator.always-clear-textbox-on-new-interaction [Added: x.xx] Default Value: true Valid Values: true, false Changes take effect: Immediately. Description: When the value of this option is set to true, Workspace clears the Team Communicator search text box when an interaction is initiated by pressing Enter or by clicking on one of the media-types that are displayed in the Team Communicator results. When the value of this option is set to false, the Team Communicator search text box is cleared only when an interaction is initiated by pressing Enter. teamcommunicator.contact-favorite-fields Default Value: Category,FirstName,LastName,PhoneNumber, Address Valid Values: A comma-separated list of values from the following list: Contact, FirstName, LastName, PhoneNumber, Address. Description: The list of fields that are displayed to an agent when adding or editing a favorite that is created from a Contact. teamcommunicator.corporate-favorites Default Value: "" Valid Values: A comma-separated list of favorite names. Description: The list of corporate favorites (quick dial favorites) that are configured in Configuration Server for an Agent, Agent Group, Skill, Routing Point, Queue, Interaction Queue, or Custom Contact in the same tenant as the agent. See the Procedure: Creating Corporate Favorites for information about creating Corporate Favorite objects in the configuration layer. Workspace Desktop Edition Deployment Guide 3

4 teamcommunicator.corporate-favorites-file Default Value: "" Valid Values: Absolute or relative path to an XML file that contains a list of corporate favorites. Description: Specifies the name and the path to your corporate favorites definition file. The path can be relative to the Workspace working directory (for example: Favorites\CorporateFavorites.txt) or an absolute path (for example: C:\PathToFavorites\CorporateFavorites.txt). The file must be in XML format. Overrides the teamcommunicator.corporate-favorites option. teamcommunicator.custom-favorite-fields Default Value: Category,FirstName,LastName,PhoneNumber, Address Valid Values: A comma-separated list of valid interaction queue names. Description: The list of fields that are displayed to an agent when adding or editing a favorite that is created from a typed phone number or address. teamcommunicator.interaction-queue-presence-metrics [Added: ] Default Value: interaction-queue-presence Valid Values: A string that contains a comma separated list of interaction queue presence options section names. Description: Specifies a list of interaction queue presence sections. Each of these sections contain a valid statistic name related to the interaction queue, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic. teamcommunicator.internal-favorite-fields Default Value: Category,DisplayName Valid Values: A comma-separated list of values from the following list: Category, DisplayName. Description: The list of fields that are displayed to an agent when adding or editing a favorite that is created from a named resource. teamcommunicator.list-filter-showing [Modified: xx] Default Value: Agent,AgentGroup,Skill,RoutingPoint,Queue,InteractionQueue,Contact, CustomContact Workspace Desktop Edition Deployment Guide 4

5 Valid Values: A comma-separated list of values from the following list: Agent, AgentGroup, Skill, RoutingPoint, Queue, Contact, InteractionQueue, CustomContact Description: Specifies the list of filters that an agent can use to search for contacts and internal targets by using the Team Communicator. The object types are presented in the specified order. teamcommunicator.list-status-reachable Default Value: NotReady Valid Values: A comma-separated list of agent status from the following list: NotReady, LoggedOff, Busy Description: Specifies the list of statuses, excepting Ready, for which a target agent can be contacted for consultation, transfer, and conference, requests. If the status of the target agent is neither Ready nor in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests. Note: The value LoggedOff typically applies to off-line media types such as . teamcommunicator.load-at-startup Default Value: true Valid Values: true, false Description: Provides performance protection if you have a large number of agents that all login at the same time. Specifies whether all the configuration elements (Agents, Agent Groups, Queues, Routing Points, Skills) that are required by the Team Communicator are loaded at login. If this option is set to false, the elements are not loaded at login; instead, they are loaded when the Team Communicator is used for the first time in the session. teamcommunicator.max-favorites-size [Added: xx] Default Value: 50 Valid Values: Any positive integer value. Description: Specifies the maximum number of entries in the list of favorites that is displayed while an agent is entering a contact or target name in the favorites view. Note: High values (100+) will impact the performance of the workstation and application. teamcommunicator.max-suggestion-size Default Value: 10 Valid Values: An integer value from 1 through 50. Workspace Desktop Edition Deployment Guide 5

6 Description: Maximum size of the suggestion list that is displayed while an agent is entering a contact or target name. teamcommunicator.queue-presence-metrics [Added: ] Default Value: queue-presence Valid Values: A string that contains a comma separated list of queue presence options section names. Description: Specifies a list of queue presence sections. Each of these sections contain a valid statistic name related to the queue, the text displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic. teamcommunicator.recent-max-records Default Value: 10 Valid Values: An integer value from 1 through 50. Description: Specifies the maximum number of internal entries (for example, agent and groups) and the maximum number of external entries (customer contacts) to be displayed in the Team Communicator suggestion list while an agent is entering a contact or target name. For example, if 10 is specified, up to 10 internal targets and up to 10 contacts may be displayed. teamcommunicator.request-start-timer Default Value: 300 Valid Values: An integer value from 1 through Description: Request start timer wait interval, in milliseconds, between the last key pressed and the beginning of the search through the contact database. teamcommunicator.routing-point-presence-metrics [Added: ] Default Value: routing-point-presence Valid Values: A string that contains a comma separated list of routing point presence options section names. Description: Specifies a list of routing point presence sections. Each of these sections contain a valid statistic name related to the routing point, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic. Workspace Desktop Edition Deployment Guide 6