INTRODUCTION. Welcome. Goals:
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3 INTRODUCTION Welcome Goals: Learn about the goals of effective professional writing/ s. Learn strategies to write more professional and courteous s Practise the difference between formal/informal writing.
4 NEW COURSE Brand new course developed by HELPS and UTS Careers Service You are first participants Eager to get your feedback, comment and review Feedback surveys during the course. Video testimonials / written comments
5 TODAY S AGENDA Icebreaker / warm up Professional writing fundamentals Increase your skills Effective strategies for professional writing.
6 ICEBREAKER Icebreaker of choice.
7 DISCUSS WITH A PARTNER/GROUP THIS QUOTE Do you agree or disagree with this quote? What comments do you have in relation to this quote? What type of s annoy you?
8 INITIAL WRITING Write an to Visesh. Need logisitcs report ASAP as you have to present it to the management team tomorrow.
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10 Top 10 Most annoying things about professional communication. In your group read each box. Agree and disagree with the comments above. Can you add any more to the list?
11 ACTIVITY SOME DO S AND DON TS
12 STRUCTURE What s the best structure for most professional s?
13 STRUCTURE What s the best structure for most professional s?
14 MISTAKES What do you think of the above quote? What are some of the worst mistakes you have made in the past?
15 AVOID Generally try to minimise your role of BLOCK, underline or BOLD / italics in s. It can give the wrong impression What impression do these things give- see the next slide for examples.
16 IMPRESSIONS? 1. Gregory -I said I need it ASAP 2. Can you DO IT NOW!!!!! 3. NO, I NEED A CHEAPER PRICE! 4. CAN YOU SEND ME THE REPORT FROM LAST WEEK PLEASE?
17 VIDEO WATCH Make notes on the tips of effective writing that the presenter outlines.
18 BEST PRACTICE FOR PROFESSIONAL COMMUNICATION
19 THE 4 C S OF EFFECTIVE COMMUNICATION
20 SO, WHAT S WRONG HERE? Feedback and review What s wrong? What impression is given by this ? Why? What can be improved? How would you rewrite this ? (GROUP JOINT ACTIVITY JOINT CONSTRUCTION)
21 MODEL ANSWER
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23 SO, WHAT S WRONG HERE? What s wrong? What impression is given by this ? Why? What can be improved? How would you rewrite this ? (GROUP JOINT ACTIVITY JOINT CONSTRUCTION)
24 OUR PROFESSIONAL COMMUNICATION TIPS Always try to make s concise, clear and to the point without sounding rude, angry or aggressive. Ask yourself if an is even necessary? Would it perhaps be better (or even preferred) to speak directly to the person(s) involved? Shy away from sending individual people sitting next to you/across from you an if you can. Go and talk to them in person first!
25 OUR PROFESSIONAL COMMUNICATION TIPS (2) It s good to remember that our written s are a reflection of our professional brand and image. Also, don t let a hasty angry reply all or an insensitive joke or awkward picture stuff up and undo all of your good work in the office. Before hitting that send button make sure you spell and grammar check your drafted message. We d also recommend going easy at work particularly in your first weeks and months on emoticons and abbreviations such as L.O.L, B.T.W, O.M.G, B.R.B (be right back) etc.. Do you have any more tips to add here?
26 ACTIVITY The following is far too casual for a professional work environment. What are at least 5 mistakes in this . Then, please re-write the in a professional tone. (keep the purpose/aim the same however).
27 ACTIVITY CLEARER WRITING Work on making this clearer and more effective (see separate handout).
28 VOCABULARY What are all of these things called in English?
29 VOCABULARY What are all of these things called in English?
30 FURTHER THINGS TO CONSIDER
31 NETIQUETTE Try our netiquette true or false quiz (see separate handout)
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33 FINAL WRITING This is too informal. Please rewrite it in a formal and polite manner (keep the purpose the same however).
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35 FINAL ROLE-PLAY ACTIVITY (SEE SEPARATE HANDOUT)
36 SUMMARY
37 FEEDBACK
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