Communication Success with DISC DISCcert Lauren Madigan DISC Certified Trainer

Transcription

1 Communication Success with DISC DISCcert Lauren Madigan DISC Certified Trainer DISCcert Delivers

2 Path DISC Coaching Session Process Learn from DISC report, one another, & learning activities Payoff Increase communication effectiveness wit colleagues & team members

3 ROAD MAP DISC Background Natural Style Adaptive Style Applying DISC

4 Elevator Scenario Gets on & pushes button CLOSE DOOR = Dominant Keeps door open & says, We ll wait for you! = Influence Lets others in first, then moves toward corner = Steady Posted maximum weight? Steps off & takes stairs = Conscientious

5 Natural egraph II DISC is a Style Assessment, NOT a Skill Assessment. Natural Graph II represents your 24-7, both work and home. Graph II based on Nature (your DNA) & Nurture (society and family influencers.)

6 Natural egraph II Dominant Influence Steady Conscientious Problem Solve People Plan Procedure Challenges Connects Consistent Careful Energy Line Cautious Courteous Change Oriented Conceptual Energy Line is used to describe your preferences with each style. Our Natural Style is based on all points above Energy Line.

7 Dominant Orientation is Problem Solving Preference - Expediency Preference - Contemplative Preference - Calculated Risks

8 Influence - Orientation is People Connection Preference - Demonstrative Preference - Understated Preference - Friendly/Reserved

9 Steady Orientation is Planning Preference - Systematic Preference - Spontaneous Preference - Composed

10 Conscientious Orientation Procedures Preference - To Analyze Preference - Conceptual Preference - Pragmatic/Focused

11 Word Sketch for Your Graph II Remember DISC is a Style Assessment And Graph II Represents you 24/7, at work or home. Based on Nature & Nurture. Shaded words indicate your preferences for: Problem Solving Connecting with People Developing a Plan Working with Procedures

12 Overview of 4 DISC Styles 12

13 Team Report for Sample Group Natural Graph II

14 Adaptive (Graph I) & Natural (Graph II) Adaptive Graph I Natural Graph II 1 Day at Work Can change day to day Your influencers: Role, Relating to Responsibilities Based on your Most 24-7 Work AND Home Based on combination: Nature (your DNA) Nurture (society influencers) Remains quite constant Based on your Least

15 Word Sketch for Your Graph I Graph I Adaptive Style 1 Work Adaptive Style Can Change Day to Day. Daily Influencers: Your Role? Relating to? Responsibilities?

16 Key points to remember All DISC styles are of equal importance. Points above Energy Line are not better than points below. No one style nor combination of styles is better than another.

17 DISC Style Non-Verbal Examples Handshake - Firm and not held long Gestures - Used to speed things up Eye Contact - If they are listening to you Handshake - Says "Happy to see YOU! Gestures - Animated Eye Contact - Looks to engage you

18 DISC Style Non-Verbal Examples Handshake - Solid, but friendly Gestures - Minimal Eye Contact - Direct without intensity Handshake - Formal Gestures - Deliberate Eye Contact - Sparse

19 Let s play Name that Style Conversation: Opens with informal message. Example: "Hi Ruth, its Sarah I m thrilled with the decision! Pace: Spontaneous, speaks rapidly. Tone: Enthusiastic, optimistic & inspirational. Example: "I ve a great idea. Let s chat over lunch! Focus: ideas. Power Cues: Example: Builds alliances, generates Awards on wall. Loves to talk on phone. "I m calling to say thank you again for

20 Name that Style - Mr. Hall? Conversation: Opens with a formal, factual message. Example: "This is Mr. Hall, calling regarding the AR account. Pace: Cautious, procedure-driven, and analytical. Tone: Controlled logical, listens & asks why. Example: Please follow the timeline exactly as it is. Focus: Power Cues: Example: Procedures, accuracy, quality. Reference materials are sequenced. "We will ship the parts when they are correct.

21 Name that Style - Peter? Conversation: Example: Opens with a personal greeting. "Hello Susan, this is Peter. How are you today? Pace: Tone: Methodical, contemplative. Friendly, compassionate, soft-spoken. Example: Like to schedule 15 minutes with you to discuss.. Focus: Relationships, natural listeners. Power Cues: Family photos, serene pictures. Example: "Joe, if you need help on editing, just let me know.

22 Name that Style - Susan? Conversation: Example: Pace: Tone: Example: Focus: Power Cues: Example: Charges right into issue. "Market's going down oh, how are you? Fast & abbreviated. All business, confident, challenging. Ryan? Susan. Bob there? Solve problems...quickly! Determines time, place of meetings. "I'll call you at 3:00 PM tomorrow."

23 While in Italy... Italian! Benefits! Keep Native Language! Plus Ability to Speak Another Language Increase Communication Successes

24 Communication Tips

25 DISC Styles The Whole Picture Pace Quick (Direct) Priority Task (Guarded) Priority People (Open) Pace Deliberate (Indirect)

26 DISC Styles Typically Require Extra Adapting D Pace is Quick D Priority is Task S Pace is Deliberate S Priority is People

27 DISC Styles Typically Require Extra Adapting I Pace is Quick I Priority is People C Pace is Deliberate C Priority is Task

28 Communication Tips (Page 27 of Report) Greeting Format Word Choice D States Purpose - Brief - Notification I Happy Tone -, Colors - Party S Friendly - Methodical - Productive C Formal - Detailed - Serious Tips Get to the point ASAP Include acknowledgements Well organized message Include data, stay on task

29 Decoding Worksheet #1 What is Sarah s DISC Style? (The sender) Pretend you are Sam. Write an response to Sarah.

30 Decoding Worksheet #2 What is Isabel s DISC Style? (The sender) Pretend you are the recipient of this . Write an response to Sarah.

31 Decoding Worksheet #3 What is Carlton Cornick s s DISC Style? (The sender) Pretend you are recipient of this . Write an response to Carlton Cornick.

32 Decoding Worksheet #4 What is D. Dacron s DISC Style? (The sender) Pretend you are recipient of this . Write an response to D. Dacron.

33 DISC Pair & Share With your teammates Share Strengths, Motivators, Communication Tips Discuss Similarities? Differences? Learn About communicating with your partner?

34 Which idea was the brightest for you?

35 Thank you! Lauren Madigan Certified DISC Trainer DISCcert Delivers