What to Expect When Accessing Ticketmaster for Reserved Seat/Box and Dining

Transcription

1 What to Expect When Accessing Ticketmaster for Reserved Seat/Box and Dining You may access the public online sale opportunity by clicking on the red box on the online sale page that corresponds with the type of seating you wish to purchase. You will then be redirected to Ticketmaster. If you experience issues when trying to purchase on the Ticketmaster website, please call Ticketmaster directly and ask for a representative at Looking to purchase two day combo general admission tickets? Additional information following the reserved seat/box and dining steps. *The following screen shots may vary based on online traffic as well as Ticketmaster website updates. *Firefox is the preferred web browser and used for the following images. High Online Traffic Standard Buy Flow

2 1.) Upon viewing the event, you will see one of the below images. Click skip this step or Got an Offer Code? Or you may enter your code into the Enter Offer Code box.

3 2.) Click on the Enter Offer Code box. Enter your unique password provided in your . Please be aware that your password is case sensitive. After entering your password, click the lock button or press enter on your keyboard.

4 3.) If you have entered your password correctly, it will provide a success unlocked message.

5 4.) From the Ticket Type drop down menu, select the check box for the corresponding section you would like to purchase a ticket.

6 5.) Select the number of seats you would like to purchase from the Qty plus/minus or drop down menu option. If you wish to purchase a box, you must select Qty of 6 to display available options.

7 6.) If you require ADA seating, click the ADA logo toggle button at the top right hand corner of the selection bar next to the Ticket Type drop down menu. You will then see the below seating search options and agree to terms of use.

8 7.) Once you have input your number of requested seats and selected the desired section, the system will then search for tickets. Due to the large number of patrons attempting to buy tickets, you may be placed into a Ticketmaster queue line. Do not refresh or leave this screen as you will lose your place in line.

9 8.) If Ticketmaster is unable to find the quantity of seats you have selected, you will see the screen below. Select a different number of tickets or another section and resubmit your search. If you have already purchased tickets and are attempting acquire more tickets over the ticket limit, the system will return a message stating that your order cannot be completed as the number of tickets requested would push you over the event s ticket limit, as seen below that no tickets are available.

10 9.) At times, you may need to verify that you are not a robot. Follow the prompts on the Ticketmaster screen and verify.

11 10.) Tickets available will then appear on the side of the screen. If you do not like the ticket results, you may search again by another Ticket Type section offer. Doing so will release the tickets you received back to other customers. During high traffic periods, customers will receive the best available seats for the selected ticket type.

12 11.) If you like the seats being offered, click buy or click the on the seating location and then click Get Tickets. You will want to move fast as other customers are attempting to purchase seats as well.

13 12.) The system is now attempting to add your seat selection to a shopping cart. Reminder, do not refresh or leave this screen as you will lose your place in line and your tickets.

14 13.) If you choose to buy the tickets being offered, you will be directed to begin the Ticketmaster check out process. There are two delivery options, both available to post for resale on Kentucky Derby Ticket Exchange in winter 2019: Mobile tickets No additional charge and available to view on your mobile device the week of the race. Commemorative Tickets Shipped via UPS in March 2019 for $ per order.

15 14.) You will then be prompted to sign into your Ticketmaster account by entering your address and Ticketmaster password. After doing so, click the Sign In button. If you have forgotten your password, please select Forgot Password? and Ticketmaster will a temporary password. If you do not have a Ticketmaster account, you may create one now by clicking the Sign up link and filling in the information.

16 15.) Once you have signed in, you will be directed to the payment screen; where you will see your ticket order summary/breakdown. Enter your credit card information and Place Order. Once your order is processing, do not close your browser or go back a screen.

17 16.) Congratulations! Your order is complete. If you experience issues when trying to purchase on the Ticketmaster website, please call Ticketmaster directly and ask for a representative at

18 17.) When viewing your order under My Events on Ticketmaster.com, note that the delivery method will not appear correctly and will display: Standard Mail: Allow 10 to 14 days for delivery. Not to fear. Your correct delivery method will be shown in the receipt you receive from Ticketmaster.

19 18.) Receipt example below of Mobile and Commemorative Ticket delivery. There is a delivery delay on viewing and receiving your tickets. Commemorative tickets will be shipped to non-p.o. Boxes in March 2019 via UPS. Mobile tickets will be available for viewing on your device through the Churchill Downs Racetrack App the week of the race.

20 Looking to purchase two day combo general admission tickets? New this year, all two day general admission packages will be sold through Ticketmaster s Churchill Downs Account Manager. 1) When viewing Ticketmaster.com, click on the See Tickets or Find Tickets button for the 145 th Kentucky Derby & Oaks 2-Day Package General Admission.

21 Two day combo general admission tickets 2) Once redirect to account manager, click the continue button on the 2019 Derby and Oaks: General Admission 2 Day Combo event.

22 Two day combo general admission tickets 3) Select the number of two day package tickets you wish to purchase from the drop down menu and click find tickets.

23 Two day combo general admission tickets 4) Once seats are returned, click the add to cart button.

24 Two day combo general admission tickets 5) At this point, you will be asked to sign into your account or create a new account. Note that this account is not the same as your Ticketmaster.com account. If you attempt to create an account with a pre-existing address, the site will inform that an account with this address already exist from a previous order or registration. You will need to click on the Forgot Your Password? link to acquire your password and sign in. Or you may create a new account with a different address.

25 Two day combo general admission tickets 6) After signing in, you will move to the shopping cart. Select mobile from the delivery method drop down box. Two day combo general admission tickets are only available for mobile delivery method. Tickets will be available to view on your mobile device in March 2019.

26 Two day combo general admission tickets 7) Click checkout to continue your order.

27 Two day combo general admission tickets 8) Enter your credit card information and click next step.

28 Two day combo general admission tickets 9) Confirm your order and click submit order.

29 Two day combo general admission tickets 10) Congratulations! Your order is complete. You may print this page for your receipt. Details will be available in March 2019 with how to view your mobile tickets through the Churchill Downs Racetrack App. If you experience issues when trying to purchase on the Account Manager website, please to