CHURCHILL DOWNS MANAGE MY DERBY WEEK PARKING GUIDE V18.3

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Edward Arnold
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1 CHURCHILL DOWNS MANAGE MY DERBY WEEK PARKING GUIDE V18.3

2 MY CHURCHILL DOWNS ACCOUNT Through your My Churchill Downs Account, you will have 24-hour access to manage your tickets free of charge! Using your My Churchill Downs Account, you can: «Renew and purchase tickets to your favorite race dates and events «Transfer your ticket(s) to friends «Print or reprint your ticket(s) to any home or office printer «Safely and securely sell your ticket(s) through Ticket Exchange «View your ticket(s) on your mobile device Managing your tickets through your My Churchill Downs Account is convenient, simple, secure, and allows you the ultimate flexibility in using your seats. To log in to your My Churchill Downs Account via a desktop computer, use your account ID or an address on your account. If you are logging in via a mobile device or app, you must use the primary address on your account. If you do not know your password, click on Forgot Your Password? to have a temporary password ed to you. If your temporary password does not work, your account may be locked due to inactivity. Once logged in, you may change your password through the edit my profile link on the home page. If you have any questions or issues, please contact your account representative, to onlinetickets@kyderby.com, or call for customer service.

PRINT DERBY WEEK PARKING STEP 1: STEP 2: Visit https://oss.ticketmaster.

You may also visit https://www.churchilldowns.com/tickets and click on the Log In link.

3 PRINT DERBY WEEK PARKING STEP 1: STEP 2: Visit on your desktop web browser and log in to your account. You may also visit and click on the Log In link. Select Manage My Tickets from the home page. Then select a specific event. Note you can switch between calendar and list view by using these icons:

The passes you have selected are now stored in your queue in the upper-right-hand corner of your

4 PRINT DERBY WEEK PARKING STEP 3: STEP 4: Click Print-at-Home on the top bar and then select the parking passes you want to print. The passes you have selected are now stored in your queue in the upper-right-hand corner of your screen. You can either select additional events/seats by clicking manage more tickets, or continue the process of printing your parking by clicking print in the upper-right-hand corner.

PRINT DERBY WEEK PARKING STEP 5: STEP 6: On the next page, a pop-up box will appear. If you need to cancel the original barcodes and re-issue new barcodes, check the box next to Reprinting tickets?

5 PRINT DERBY WEEK PARKING STEP 5: STEP 6: On the next page, a pop-up box will appear. If you need to cancel the original barcodes and re-issue new barcodes, check the box next to Reprinting tickets? Click Continue to print. The Box Office recommends re-issuing new barcodes when you transfer tickets to a friend or if your tickets have been lost or stolen. Confirm all details, agree to the terms of use and click submit.

printed immediately or saved for printing later.

6 PRINT DERBY WEEK PARKING STEP 7: Your parking passes will automatically download as a PDF to either be printed immediately or saved for printing later. You will receive a confirmation that your passes have printed.

7 FREQUENTLY ASKED QUESTIONS Why are certain parking passes not available for printing? Possible reasons include: The passes or the season package has not yet been paid in full. The event has passed or racing has already begun for today s event. The event or type of parking pass is not eligible for print-at-home or mobile viewing. The barcodes for the event have not yet been established by the box office. There may be a print delay on the event. If so, the event will have a print ready date. Why don t I see my print-at-home parking passes after I click the print button on my desktop computer? Possible reasons include: Navigate to your computer s download folder to find the pdf file of the tickets. Your internet browser could have pop up window blocks turned on or the security level is too high. Why will my print-at-home parking passes not open on the computer after download? Possible reasons include: Your computer must have Adobe Acrobat Reader 4.0 or higher or another PDF reader application to view the parking passes. Your PDF reader is out of date and must be updated (visit Adobe s website for a PDF reader free download). Your computer may not have enough memory. Your computer software may be out of date to support Adobe or other PDF reader applications. Ensure your printer also has enough memory and is up to date on software patches to be able to print the PDF.

8 FREQUENTLY ASKED QUESTIONS I printed my parking pass more than once. Each pass has the same barcode. Will all be allowed into the parking lot? Parking lot attendants will scan and confiscate parking passes for each vehicle before allowing the car to enter. If all parking passes have the same barcode, the first pass scanned with that barcode will be the only vehicle able to enter using that pass. If you lose your parking pass, it is recommended that you reprint the ticket and check the box to generate a new barcode. You can change your barcode up to 5 times. How do I manage my Kentucky Derby and Oaks parking passes? Kentucky Derby and Oaks parking passes are shipped to customers on commemorative stock. The Derby and Oaks parking passes are not eligible to be managed online for printing, forwarding, or resale. How do I transfer or forward my parking pass? Parking passes are not eligible for online transfer. You may print your parking pass and give the pass to someone else if you are unable to attend. All vehicles must have a hard copy of their pass because parking lot attendants will scan and confiscate each pass before allowing the vehicle to enter. How do I view my parking pass on my smartphone? Parking passes are not eligible for mobile viewing. All vehicles must have a hard copy of their pass because lot attendants will scan and confiscate each pass before allowing the vehicle to enter. How do I post my parking passes for resale? Parking passes are not eligible for resale.

9 FREQUENTLY ASKED QUESTIONS I cannot log into the My Churchill Downs account desktop site. To log in to your My Churchill Downs Account via a desktop computer, use your account ID or the primary address on your account. If you do not know your password, click on Forgot Your Password? to have a temporary password ed to you. If your temporary password does not work, your account may be locked due to inactivity or too many invalid password attempts. If you have any questions or issues, please contact your account representative, call for customer service, or to onlinetickets@kyderby.com. Where do I find the log in to My Churchill Downs Account link on the churchilldowns.com website? Visit and click on the Log In link directly below the Tickets button.

10 FREQUENTLY ASKED QUESTIONS Additional Customer Service Links and Contact Information: Copy and paste the below web links into your browser. Ticketmaster Customer Service Phone Number: Main Ticketmaster Number: Churchill Downs Ticketmaster Number: Churchill Downs Links My Churchill Downs Account Manager: Account Manager FAQ: Resale Page: Ticket Exchange Page: Customer Service

CHURCHILL DOWNS MANAGE MY TICKETS GUIDE V17.1

CHURCHILL DOWNS MANAGE MY TICKETS GUIDE V17.1 MY CHURCHILL DOWNS ACCOUNT Through your My Churchill Downs Account, you will have 24-hour access to manage your tickets free of charge! Using your My Churchill