Lord Mayor s Welcome to International Students Frequently Asked Questions for Registration

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1 Lord Mayor s Welcome to International Students Frequently Asked Questions for Registration Thank you for showing interest in attending the Lord Mayor s Welcome to International Students to be held on Tuesday 4 April 2017 at 5:30 PM at the Sydney Town Hall. If you are having trouble in registering for the event, please feel free to go through our FAQ and you may find the solution. If you are having any further trouble, please contact Ticketmaster directly. My tickets say "General Admission." What does that mean? General Admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission event, you may be quoted section, row, and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location. Please ensure you carefully read the Event Information and Ticket Information screens when purchasing tickets: Any information on whether your tickets are General Admission will be posted on one or both of these screens. Seating arrangements vary for each event, and there may or may not be seats of any kind available. Ticketmaster cannot guarantee seating for any event that is sold as General Admission. If the tickets are free, why does it ask me to Buy them? Yes your tickets are free, however you must click on the buy button to register. You will not be charged for tickets. What is my Billing Address? Your billing address is the address at which you would like to receive the information, or the tickets should you wish to have them mailed to you. Do I need to create a Ticketmaster account? Yes, to register you will need to create a Ticketmaster account, which is free. Simply fill in your name, address, create a password and select your country of residents (Australia) Why is it asking me for Card Holder First Name and Card Holder Last Name? Aren t the tickets free? Yes the tickets are free. The Card Holder name is the name in which you would like the tickets to be issued. Why is it asking me for a Business Hours Phone? What if I do not have a business phone? You do not need a business phone. The business hours phone asks for a number which you are contactable on during business hours, which is typically 9am to 5pm in Australia. A mobile number will suffice. Speed through Checkout Register for My Account and sign up for Express Ordering by registering your billing information, you'll avoid extra steps that can cause you not to complete your purchase within the required time limits which could result in keeping you from getting the tickets you want. You'll also be able to sign up for Newsletters and Ticket Alerts on upcoming events. What is Print-at-Home - Web Pickup? Print-at-Home is the most convenient way of receiving your tickets. When you select Print-at-Home as your delivery method during purchase, you'll receive an with a link to your ticket(s). Not only will you get your tickets right away, but you can print them out any time before the event. How does Print-at-Home work? A ticket is ed to you in a PDF format which you can print at home.

2 Step 1 Right-click the link you were sent from your education institution to secure your ticket this will navigate you to the Ticketmaster website and the Lord Mayor s Welcome event page. From the drop down menu, select the number of tickets you would like to reserve. Then click Find Tickets. This will allocate you general admission tickets, which will be highlighted on the right-hand corner of the screen. Step 2

3 The tickets you have been allocated will be highlighted on the right-hand of the screen. Select buy. This will bring up the ticket delivery options. The tickets are free and will be listed as $0.00. Step 3

4 Select a ticket delivery option which is Print at Home. Select Continue. You may choose other delivery options if you do not want to print the tickets at home this may attract a fee. You must have a printed ticket to enter the event. Step 4

5 You will be asked to sign-in. If you have used Ticketmaster previously, please use your sign-in credentials to sign-in. If you have not used Ticketmaster previously, you should select Create Account. Step 5 Creating an account is free. Please fill out the form with you name, address, create a password and selection Australia as your country of residence. Click Accept and Continue. This will navigate to the ticket confirmation page. Step 6

6 Your ticket information will be described at the front of the page. Please fill out the form below this information. List your first name in the Card holder first name box and your last name in the card holder last name box. List your Australian address in the address box, as well as your state. List Australia as the country. Please enter your best contact number in the Business hours phone box. This may be a mobile or home phone.

7 Step 7 Once you have completed this information, click submit order. From here you will be taken to a final confirmation page, and your tickets will be sent to your nominated address.