Panasonic Tupperware Redemption microsite

Transcription

1 Wireframes and Functional Specification for Panasonic Tupperware Redemption microsite Version Control Draft 1-20 July 09 version July 09 version 3-24 July 09 Primary Contact: Matthew Aaron Reviewed by Peter Kealy Adrenalin Interactive Level 1, 43 Booth Street, Annandale NSW

2 Overview: This document outlines the functionality and on-line deliverables that constitute the online redemption process for participation in the Panasonic microwave promotion. Scenario: User loads the redemption landing page as instructed by POS or associated material. Primary option is to go to page to make a selection of tupperware. Secondary options to review T&C s, privacy, FAQs and to follow up on order. On product page, user is presented with 4x promoted, primary choices (Quick Picks) OR link to browse other products. Catalogue of other products divided into categories as per Tupperware Catalogue, presenting a page of thumbnails from which to choose items in addition to quick picks. Product drill-down to include larger picture option, possibly individual record page. User makes selection and completes form containing personal details User presented with Thank You page, instructing them to print this page with the order details Simultaneously, user sent with order details and link to web page that will show the status of their order. Fulfilment team generates reports and sorts via database access to back end. Panasonic Call Centre has login to search for a registration and report on status - read only. Panasonic receives spreadsheet reports issued weekly for registrations tracking and product ordering requirements.

3 Panasonic Tupperware Redemption Website V.3 24 July Landing Page 2.0 Admin Login Admin links (Footer?) Check Your Order Confirm requirements dialogue pop up with continue 2.1 Call Centre Record Search (Panasonic) 3.0 Admin Report for fulfillment Adrenalin FAQs Terms & Conditions order 1.2 Prize page with 4x Quick Picks...more 1.3 Catalogue Browsing order Adrenalin Report Chron Scripts: Registrations to date and status - ed weekly List of product to be ordered - ed weekly Privacy 1.4 Individual Product Record 1.5 Rego/order form do you have a printer dialogue if yes, instruct A, if no, then B 1.6 Order Confirmation print option with copy dispatched, includes link to check on order thank you 3 of 22

4 1.0 Landing Page Page serves as an introduction and identification page, supporting the promotional art direction. Promotional Copy on Microwaves and Promo Images of Microwaves and Tupperware as per POS materials and display Instructional Copy Footer or otherwise integrated global links for administration. Main feature is to welcome customer and gain entry to claim phase. Link: Claim your tupperware Check on order FAQs Terms & Conditions Privacy 4 of 22

5 Pop Up windows Verification To complete a tupperware claim, you will 1. need a COPY of your purchase receipt. 2. the model number of the microwave purchased 3. the date and location of the purchase Terms & Conditions? Do you want to proceed? Yes No User queried that they have the actual receipt necessary to proceed with the promotion. If they check yes, they proceed, if they select no, they return to the home page. Copy: To complete a tupperware claim, you will 1. need a COPY of your purchase receipt. 2. the model number of the microwave purchased 3. the date and location of the purchase Check on order FAQs Terms & Conditions Privacy Popup window following Select 5 of 22

6 1.2 Product Selection Page Page features main image of quick picks with method to select option - imagemap, mouseover on flash, dropdown. Changes to quick picks will require new images and update to database. Secondary link for users to browse all products in the catalogue. Feature Image 4x Quick Picks, in custom designed graphics Custom built, image rich page. Manually managed. Secondary links to browse entire catalogue Check on order FAQs Terms & Conditions Privacy 6 of 22

7 1.3 Catalogue Page Catalogue Page All products for users to browse and choose. Catalogue Home Quick picks Top Nav to choose other categories or go back. Direct Order link, or...more link for more information about product. - Short description expanded in...more (is 30 characters to the nearest full word?) - Small picture becomes larger in...more Name - Model # Basic description in only a few words ORDER more... Name - Model # Basic description in only a few words ORDER more... Name - Model # Basic description in only a few words ORDER more... All products on one page scrolling down. Quick Picks included in catalogue by natural sort. Name - Model # Basic description in only a few words ORDER more... Name - Model # Basic description in only a few words ORDER more... Name - Model # Basic description in only a few words ORDER more... Name - Model # Basic description in only a few words ORDER more... Name - Model # Basic description in only a few words ORDER more... Name - Model # Basic description in only a few words ORDER more... Check on order FAQs Terms & Conditions Privacy 7 of 22

8 1.4 Individual Product Record rollover Mouseover popup, Large Pic Product Name Description in detail carried over several lines containing much more detail than the short thumbnail description, this is the full text as taken from the catalogue and goes into detail about the product beyond just the basic description model number XXXXXXXX (out) When inspecting the thumbnail catalogue, the user has the option to order or to follow a link for...more. If they select more they get a bigger record of the product, containing a larger picture, and a more complete detailed description of the product. v3 - remove...more link and on mouse over of thumbnail or text, larger imaged appears with name, description and model number at end, as small pop up, not page. Check on order FAQs Terms & Conditions Privacy 8 of 22

9 1.5 Order Form Additional User Record fields for administration Your Order: Model# and Name Instructions to complete form, print copy on completion and submit with receipt for product. Order Form -* mandatory: Name* Surname* Address 1* Address 2 Suburb* State (dropdown)* Postcode* Preferred Contact (one required)* - area code + phone - mobile Confirm (Panasonic will confirm receipt of order via ) When Purchased (Date) YES I would like to receive information from Team Panasonic (opt in) Tupperware Pic Item selected from Tupperware (in title) Not visible in order form: Status Cancel takes user back to home page Claim ID Model Purchased (dropdown)* Where Purchased (dropdown)* Check on order FAQs Terms & Conditions Privacy Submit Button Cancel Button 9 of 22

10 Dialogue Boxes to walk through process 2 Stage dialogues to confirm understanding of the process: (order number on page must be visible beneath dialogue box) Do you have a printer Y/N or back Y - Print the following order form, attach a copy of your receipt, and mail it to the address on the order form. Back or Next NEXT - Yes, I understand that I must attach a copy of my receipt to the printed order form and mail them to the specified address to validate my claim. Tick box Yes or back. N - Write the order number from the following order confirmation page, your name, address and contact number on a copy of your receipt, and mail it to the address on the order form. Back or Next Following page, order confirmation NEXT - Yes, I understand that I must write the order number from the order confirmation page, my name and contact number on a copy of my receipt and mail them to the specified address to validate my claim. Tick box Yes or back. Check on order FAQs Terms & Conditions Privacy Popup window following Select 10 of 22

11 1.6 Confirmation Page Order Confirmation (Reiteration of personal details and order) Product Name & Model# Name Surname Address 1 Address 2 Suburb State (dropdown) Postcode Preferred Contact (one required) - area code + phone - mobile Instructions that process is almost complete and they should print / post the order. Postal address for return Claim ID# Confirmation Page Reports Product Ordered User presented with results of order form, just completed Instructions on next steps Link to Print Record Model Purchased (dropdown) Where Purchased (dropdown) When Purchased (date)* PRINT LINK Finish Check on order FAQs Terms & Conditions Privacy 11 of 22

12 Thank You Page Thank you Page Please allow 28 days for delivery. Thank You for participating in the promotion Please allow 28 days for delivery from receipt of your posted claim. Check on order FAQs Terms & Conditions Privacy 12 of 22

13 Administration Requirements 13 of 22

14 2.0 Admin Login Page Page that allows call centre users to log in and search for registrations. One generic user account for each stakeholder group. Basic Art Direction for Admin users Username Field Password Field Login Button 14 of 22

15 2.1 Call Centre Search Page Read only report based on search. May need to list multiple results by name shows status and date Search: (Search by full or partial: name surname, claim ID#, address1, suburb, postcode, phone number or mobile, address.) User Record Display Product Name & Model# Name* Surname* Address 1* Address 2 Suburb* State (dropdown)* Postcode* Preferred Contact (one required)* - area code + phone - mobile * Confirm * Status1 - date Status2 - date Status3 - date Any Notes entered by the fulfilment house. Opt in Model Purchased (dropdown)* Where Purchased (dropdown)* When Purchased (date) Check on order FAQs Terms & Conditions Privacy 15 of 22

16 1.0.1 Check on Order Page User chosen link: Check on order must enter search by ID# Search: (Search by claim ID#) If used link in notification , the field is populated already. User Record Display Product Name & Model# Surname Suburb Status1 - date Status2 - date Status3 - TBA Check on order FAQs Terms & Conditions Privacy 16 of 22

17 3.0 Fulfilment Management - Workflow and Reporting Fulfilment House will design as required. Key Deliverables Record Management: Registrations management and editing Product management and editing Reporting: Order List: Weekly list of validated orders BY PRODUCT to order from Tupperware Pick List: Weekly list of validated orders BY CUSTOMER to allocate product received via order list. Registrations: cumulative report on all registrations, including order details and status These pages managed directly by fulfilment house. They will use the most economical technology to provide reporting and editing capability, and work directly via the database. Need to report on: Registrations by date range and status Products selected totals by date range Need to edit: Product Records User Registration Records Need to advance through workflow: 1. Order Placed 2. Validated OR Pending (either or choice) 3. Order Dispatched v.3 Budget Report = Running total of products ordered by model number + by validated claims and $ value, and by un-validated claims and $value. With grand totals at baseline. ALL Reports should contain complete user records, all fields, excluding some control fields. Report Deliverables for Adrenalin ed CSV reports, sent by chron scripts that run at 7 day intervals, or similar. Weekly Product Order List: - New products validated that week for order. - Full product record, including CST - Not cumulative, just for that week. Registrations List - cumulative report on all registrations. - Includes all fields, including current status 17 of 22

18 3.0 Fulfilment Management - Product Management Fulfilment House will design as required. These pages managed directly by fulfilment house. They will use the most economical technology to provide reporting and editing capability, and work directly via the database. Need to: Edit Product Record fields - edit - delete - new - save Mark: locked - product shows Sold Out on user front end. Mark Featured - product becomes record for quick pick - product may still be displayed in category sorts - images remain part of record, but custom feature image on quick picks page will provide alternative display. NOTE: Must define method of carrying variable if we use flash. Image map may be better alternative. 18 of 22

19 Technical Clarifications Automated s (All plain text) 1. From: Website To: User Confirmation of order containing full record as entered. Link to check up on order via automated page. 2. From Website To: Adrenalin --> Weekly Product Order List: - New products validated that week for order. - Full product record, including CST - Not cumulative, just for that week. 3. From Website To: Adrenalin --> peterk@adrenalin-agency.com.au Registrations List - cumulative report on all registrations. - Includes all fields, including current status 4. 0n validation of a claim, user is sent a courtesy message saying their claim has been validated by the receipt of their proof of purchase receipt. Bounces (return address): TBA Workflow Progression Labels 1. Claim Registered - awaiting mailed receipt User has registered via site, and placed an order 2. a. Receipt Received, Tupperware Ordered OR b. Receipt Received, Please Contact Us on xx xxxx xxxx (either/or choice) IF receipt received via post, and validated, option a, IF other events delay validation or fulfilment, option b AND reason for pending added to notes. 3. Tupperware Dispatched Once the validated orders have been ordered, picked and packed, records are marked completed as DISPATCHED Constituents of a Model For reporting, some of the products, especially Quick Picks, may contain several other products as elements, or constituents. When it comes to generating pick lists, the application has to know product ADR1 = DL234, DL235 and 2x DL100 so it can generate a pick list of Tupperware model numbers only. 2 Stage dialogues to confirm understanding of the process: (order number on page must be visible beneath dialogue box) Do you have a printer Y/N or back Y - Print the following order form, attach a copy of your receipt, and mail it to the address on the order form. Back or Next NEXT - Yes, I understand that I must attach a copy of my receipt to the printed order form and mail them to the specified address to validate my claim. Tick box Yes or back. N - Write the order number from the following order confirmation page, your name and contact number on a copy of your receipt, and mail it to the address on the order form. Back or Next NEXT - Yes, I understand that I must write the order number from the order confirmation page, my name and contact number on a copy of my receipt and mail them to the specified address to validate my claim. Tick box Yes or back. 19 of 22

20 Database Specification Overview User Record Product Record ID# Name Surname Address1 Address2 Suburb State Postcode Area Code Phone Mobile Preferred: area+phone or mobile confirm Validate as recommended Validate as recommended Validate as recommended 2 digits 8 digits? 10 digits by selection compared, not stored Model # Name Description Category Cost_buy Cost_sell Pic thumbnail Locked Y/N Feature Y/N Constituents (short =x characters plus more link?) dataset (list of other models contained, if used) model_purchased product_ordered Store dataset dataset dataset Ordered Date Validated Date Pending Date Dispatched Date Current status Notes Opt in auto auto auto auto Function of date Y/N Datasets Model_purchased Products Ordered Stores Category 4x 40x TBA as per catalogue Version 4-5 August of 22

21 Art Direction: TBA Copy Deck: TBA Graphic Asset List: TBA Development Schedule 21 of 22

22 Version Tracking: v1-20 July 09 v2-21 July 09 - sundry edits, inclusion of printer query dialogue, change to qualification dialogue, improved search function for call centres, flattening of catalogue structure. v July Call Centre Search Page has expanded search parameters v3-24 July 09 - sundry edits. Change back to 4x quick picks. Inclusion of new Budget report. Change of labels for work flow through process. Do you have a printer dialogue expanded to two stages. New automated sent once only to a user when their status changes to status 2, receipt received and approved. v4-5 August 09, Page 20 Addition of cost-sell field in database to track the different price the tupperware is sold to panasonic from the price Adrenalin buys from Tupperware. 22 of 22