i-care online Manual for Organization Users

Transcription

1 i-care online Manual for Organization Users GENERAL NOTE THIS DOCUMENT CONTAINS INFORMATION ON DORO PRODUCTS. THE SPECIFICATIONS IN THIS DOCUMENT ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE RECIPIENT SHALL NOT TRANSFER, COPY, MODIFY, TRANSLATE, REVERSE ENGINEER, CREATE DERIVATIVE WORKS; DISASSEMBLE OR DECOMPILE THE PRODUCT OR OTHERWISE USE THE PRODUCT EXCEPT AS SPECIFICALLY AUTHORIZED. THE PRODUCT AND THIS DOCUMENT ARE PROVIDED ON AN "AS IS" BASIS ONLY AND MAY CONTAIN DEFICIENCIES OR INADEQUACIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DORO LTD DISCLAIMS ALL WARRANTIES AND LIABILITIES. THE RECIPIENT UNDERTAKES FOR AN UNLIMITED PERIOD OF TIME TO OBSERVE NON-DISCLOSURE REQUIREMENTS REGARDING ANY INFORMATION AND DATA PROVIDED TO HIM IN THE

2 CONTEXT OF THE DELIVERY OF THE PRODUCT. THIS GENERAL NOTE SHALL BE GOVERNED AND CONSTRUED ACCORDING TO SWEDISH LAW. Copyright Transmittal, reproduction, dissemination and/or editing of this document as well as utilization of its contents and communication thereof to others without express authorization are prohibited. Offenders will be held liable for payment of damages. All rights created by patent grant or registration of a utility model or design patent are reserved. Table of Contents Overview... 4 Login... 4 Forgot password... 5 Dashboard... 6 My settings... 7 Change password... 8 User... 9 Add new user... 9 Search/Edit user User role Sub Organization Add new Sub organization Search/edit sub organization... Error! Bookmark not defined. Product Search/edit product Assign/Unassign Notification Add new notification Event types Search/edit notifications Job Queue My Organization Settings... 20

3 Appendex Appendex

4 Overview This document contains descriptions of i-care online carephones functionalities available for organization users. Login Open your web browser and go to i-care online carephones web service login page ( ) Select login in under Carephones

5 Enter the provided user name and password into the appropriate fields and click Login. i-care online carephones web service language can be select by clicking the language flag. Forgot password In case you have forgotten the i-care online carephones web service password you can request for a new password. Go to the i-care online carephones web service login page and click Forgot password? button.

6 Enter your into the field and click Send and the i-care online carephones web service will send an with your password to you. Dashboard The start page of i-care online carephones is the Dashboard. It contains the most important information about the system and your products. The products that are listed in the not Normal list is products that experience problems of some sort, products with following issues will be listed here: Heartbeat missing level 1 Heartbeat missing level 2 All jobs that the user does is listed in the User last job list and all jobs that fails are listed in Jobs have failed list. The system message list contains messages from the system related to updates, upcoming events or similar.

7 My settings To change settings or password of your account, select Settings in top right corner of your screen

8 Here you can update first name, last name and address. You can also update time zone. Language setting is related to what language the i-care online webpage shall have. Page default value refers to the number of items each list can contain. Change password Change password by pressing change password button under My settings. Enter the new password and press Save.

9 User Add new user To add a new user of the organization, on the same level in the system as yourself or lower, select User > Add New. Enter all credentials and press save to create a new user.

10 Search/Edit user Search user by selecting User > Search/Edit. Add Name, User name and press search. Select a user in the search result to edit. Edit user details or sub organizations that user has access to by selecting corresponding edit link.

11 Sub Organization access Remove or add access to sub organizations for the user. On the left shows all available sub organizations for the user, and Assigned sub organizations shows all sub organizations that the user has access to. In the picture below, user have access to all available sub organizations. Select sub organization by clicking on the checkbox and press < to remove access to marked sub organization. Mark available sub organizations on the left and press > button to add sub organization access to the user.

12 Delete user Search for the user you want to delete and press edit. Delete user by pressing the delete button. User role Organization User An Organization User belongs to an organization that is the buyer of the Products and also the end user of the System. Role Organization-admin An example for an Organization-administrator is a person that is responsible for the organizations users of the system, responsibility to know status about the devices and have the possibility to read device logs of products that are in the Organization. The main target for Role Organization-administrator is: Notify organization users about issues etc. Responsible for organizations users in the system

13 Assign organization devices to sub-organizations Role Organization-change An example for an Organization-change is a person that is responsible for configuration of the carephone unit for a part or even the whole Organization, it is a person who has the role to install and handle the Products that are in the Organization. The main target for Role Organization-change is: Program settings in carephone unit Perform needed settings change for the Product at a distance At a distance perform troubleshooting and start the process to fix a Product that is no longer working as expected Role Organization-read An example for an Organization-read is a person that is responsible for monitoring carephone unit status and function. Organization-read is Responsible for responding to alarms or faulty unit behavior. Monitor and Change can be the same user. The main target for Role Organization-read is: Monitor heartbeat functionality in carephone unit Monitor status reports functionality in mobile units

14 Sub Organization Add new Sub organization Enter sub organizations name and change optional details and press save. Heartbeat missing The carephone is sending a heartbeat signal to i-care online carephone service continuously. Carephone has default 2 min heartbeat. Heartbeat missing is an alert mechanism when the system has not received a heartbeat from the carephone for a number of minutes. Eg. If the carephone has a heartbeat interval of 2 minutes (Device heartbeat interval is set in device settings). And the system is set to heartbeat missing level 1 = 15min, Heartbeat missing level 2 = 60min. If the system does not receive a heartbeat for 15 minutes, it will indicate HB missing level 1. If the system does not receive an HB for 60 minutes, it will indicate Heartbeat missing level 2 Product Search/edit product To search and edit product details, navigate to product > Search/edit product in the menu on the left. Search for one or many criteria s and press search. Select product by pressing the S/N id number of the product you want to edit or update.

15 Find description of information and function below.

16 Product information Product information includes all information of which organization the product is assigned to, its unique device and SIM ID and current status. End user information Press edit on the right hand side. Update each parameter and press save. Deactivate product Press deactivate product, confirm by pressing yes on the control question. Programming of product is not available when product is deactivated. Activate product Press activate product. This action will activate the product. Update firmware This function is not available to everyone, for more information contact system administrator. Remote Programming Click on Remote Programming and wait for the parameters to load from the device. Click on the checkbox on the left side and enter value for optional parameters that should be programmed then click on Save (for more information check Appendex 1). Remote programming with template Template is created by organizations supplier, contact supplier for more information. Product logs Press Get Log to update the log. Product history Product history list contain all user triggered events and result of these from ICOc to the device, eg. Read settings, write settings etc. Create a manual history entry by selecting Create Event. Add title, description and start date/time. Press save

17 Assign/Unassign Chose a sub organization were you want to assign or unassing products. Available products that are unassigned to any sub organization is shown on the left window. Products that are assigned to a sub organization are shown on the right. Select one or many products and assign them to the sub organization by pressing the > button. Unassign products by selecting and press < button. Press save to save changes.

18 Notification Add new notification Select Notifications > Add new to create a notification that will be sent when a certain event has been triggered. Please see chapter Event types for list of supported notification triggers. notification An notification will send an to your selected address. Direct will send the direct when the event happens Collection will store all events and send them collectively at a specific time interval. Eg. Every 60 minutes Event types Allows you to select what event type that shall trigger a notification. Following event types are supported: Heartbeat missing level 1 Heartbeat missing level 2 Heartbeat Restored Power Error Power Restored ETH Loss ETH Restored System messages Job Failed Eg. If Heartbeat missing level 1 is selected, a notification will be sent to an with information about devices that have heartbeat missing level 1. This can be sent directly when the device gets heartbeat missing level 1 status (direct) or it can wait and collect all events during a time period and send it together in one message (collection).

19 Search/edit notifications Enter search credentials and press search. Select notification to edit.

20 Job Queue Get an overview of all jobs from all users and products in your organization. My Organization Settings Appendix Appendix 1 How to program a CareIP Mobile with SCAIP-GSM protocol. Go to the Product Details page of the product you want to program, at the bottom of the page click on Remote Programming.

21 When the configuration has been successfully uploaded to ICO, the tab IP Settings is displayed by default. Click on the checkbox for CareIP GSM-number and enter phone number of the sim card that is used for the device. Then select the SIP Settings tab and click on checkbox SIP Display name and SIP User name and enter the display name and user name for SIP. If you are unsure on what to enter here you can just enter the device serial number in both fields. Then proceed to the Alarm Management tab and click on the checkbox for Contact 1 to make the Edit button clickable and click on it to open the contact 1 window. Click on the drop down menu and chose protocol SCAIP-GSM.

22 Enter the ARC's phone number, domain name or ip address and registered id in the ARC. Possible that users also must be specified. If not use scaipcaretech. Then click on OK. Keep the check box checked for all the parameters that we are going to program and click on "Save". Now we just have to wait for the programming to be done so we can make a test alarm and verify that everything is working as expected. When the job is done, you can quickly and easily see it on the page dashboard or on the product details page for the product. When the job is done, the Job Status should have changed from Has job in queue to No Job In Queue.