Supplier FAQ. Supplier FAQ. Overview

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1 Overview This guide answers the Frequently Asked Questions which suppliers will need answered to make best use of the capitalesourcing portal. Contents... 1 Overview... 1 Registration Assistance... 2 Password... 2 Username... 2 Adding users to your organisation... 3 Adding categories to your profile... 3 Creating a Response... 3 Secure message... 4 Uploading a Document... 5

2 Registration Assistance You are able to self-register by following the 'Register' link on the main page. Upon successful registration a temporary password will be ed to the entered address. Please allow up to 15 minutes for this to be received. If you have not received your password in this time, please check your Spam and Junk mailboxes to ensure your software has not filtered the message automatically. If you need assistance you can watch a video showing you how to register by clicking on the 'Click here for assistance registering' link under the 'Register' button on the main page. Password You can request a new password by clicking the "Forgotten Username/Password" link on the main page. You will be required to enter your username and the you registered with, your username is not necessarily your address. An containing a temporary password will then be sent to the registered address. If you have not received your password within 15 minutes check your Spam and Junk mailboxes. It is recommended that you close all internet browser windows before entering your new temporary password. Enter your temporary password exactly as it appears in the . Please note, for security reasons new passwords cannot be provided over the phone. Username You can request a username reminder by clicking the "Forgotten Username/Password" link on the main page.

3 Then click on Recover Username. You will be required to enter your and the validation value that is shown on screen. Adding users to your organisation You can add as many users as you want to your organisation. To view screen shots showing how to do this click here Adding categories to your profile You can add as many categories to your organisation's profile that is necessary. Categories identify the types of goods, services and works you are interested in providing. alerts will be sent to you when an opportunity relating to your categories are published. To view screen shots showing how to add categories click here Creating a Response To express interest in a tender you must first be registered and logged in to the appropriate etendering website. Once logged in you can express interest in a Pre-Qualification Questionnaire (PQQ) or Request For Quote/Invitation To Tender (RFQ/ITT) by clicking on the appropriate link under "PQQs/RFQ/ITTs Open To All suppliers".

4 Select the PQQ, RFQ or ITT you are interested in and click on "Express Interest". After you have 'Expressed Interest' the PQQ or RFQ/ITT will move to the 'My PQQs' or 'My RFQ/ITTs' area respectively. You will now be able to view details, download buyer attachments, send and receive messages with the buyer and publish your response. Help for common response questions can be found within the site by clicking on the "Help for Suppliers" link. This links is within the Options menu (marked displayed at the top of most pages once logged in. Please ensure you have reviewed this content in the first instance. To view screen shots showing how to create and submit a response click here Secure message Please note that secure messages can only be sent to the buyer in relation to a specific tender; you must be logged in to access the secure messaging area. After logging in, navigate to the tender you wish to send a message against. The "messages" area is located on the left hand side of the page within the event.

5 Click on 'unread messages' to expand the list of options available to you. You can now create a new message by clicking 'Create Message', adding attachments if appropriate. Once you have finished composing your message, click 'Send Message'. Uploading a Document To upload a document attachment to a specific question, click on the 'Click to attach file' link within the question. In the next window, select 'Upload File'. You can then drag and drop files from your computer into the shaded area, then click Confirm when ready. Please ensure that you save your response using the buttons found at the top or bottom of the page. This will ensure that your uploaded document attachment is saved to your response.