StartSupplier. 1) How do I update company information? 2) How do I reset or retrieve my StartSupplier password?

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1 StartSupplier 1) How do I update company information? If it s your company trading address that needs to be updated, please contact support@shipserv.com so our Service Delivery team can update it for you. Please note that trading address is the recipient of notifications for transactions (RFQs and POs) that were sent via TradeNet. If other details like address, phone number, contact person, etc. need to be updated, please log in to the ShipServ website ( click Accounts then hit the Update Company Profile button. Go through to the Self-Service Edit page and update accordingly. 2) How do I reset or retrieve my StartSupplier password? On the StartSupplier login page, click on the Forgotten Password link to reset and retrieve your password. If you just wish to update your password, click the Change Password link on the right.

2 3) How do I send my Quotes as a StartSupplier? Once you have received an notification that you received an RFQ from your customer, click the link in the message which will redirect you to the StartSupplier login page. On the StartSupplier login page, type in your password.

3 Once logged in, the StartSupplier License Agreement page will appear if it is your first time to use the StartSupplier service. Read through the terms and tick the I accept the terms option. Click Continue. Next page is the RFQ. Scroll down and click the CREATE QUOTE button at the bottom of the page. On the Create Quote page, enter your prices in the Unit Price field for each line item. Click Calculate for the Total Price to show. Once done, click SUBMIT QUOTE. Be sure to set the currency and enter a QUOTE REFERENCE number before submitting. A message will appear confirming that the quote was sent to the buyer. Click Log Out at the upper right hand corner when done.

4 4) I get an error when opening a new StartSupplier transaction This could be due to a previous StartSupplier window that was closed without logging out. To rid of the error, close all existing windows on your browser. Clear cache, cookies and temporary internet files, then view the RFQ again by clicking the StartSupplier link in the notification you received. 5) I get an error right after I click the StartSupplier link Close all existing windows on your browser, then clear cache, cookies and temporary internet files. Open a new window, then copy and paste the link on the address field. If it still does not work and the StartSupplier link contains a buyer customized URL, e.g. change the first part of the URL to and try again. If the issue continues, please contact support@shipserv.com so our Support team can further troubleshoot. 6) I get an error when I log in to ShipServ TradeNet. The ShipServ TradeNet is only accessible to buyers. To view and access the RFQ/PO that you have received from your customer, please click on the link in the notification that you have received and refer to #3 on this FAQ to proceed in sending your quotation.

5 7) I have not received the notification for the RFQ my customer sent me. It could be that your trading address is not updated. In such case, please contact support@shipserv.com to have your trading address updated and to resend the notification for the transaction.