Deployment Readiness Guide

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1 InfoPoint Server Deployment Readiness Guide

2 Contents 1. Before You Begin Hardware Requirements... 4 Arrive InfoPoint Server Deployment Readiness Guide 1.2 Software Requirements IIS Server Settings Pre-Requisites for MS Exchange Integration Creating a New Resource mailbox account Creating an impersonated user and associated mailbox Configuring impersonation Managing permissions for user and rooms Configuring Outlook profile settings for the meeting rooms

3 Copyright Notice and Trademarks No part of this document may be reproduced or transmitted in any form, or by any means without the prior written permission of Arrive. Arrive reserves the rights to modify its documentation and product features, including their characteristics, specifications, accessories and any other information stated herein without notice. The official printout of any information shall prevail should there be any discrepancy between the information contained herein and the information contained in that printout. This product and related documentation are proprietary to Arrive. Some examples depicted herein such as the corporate name Verity or Contoso (normally used by Microsoft ) are provided for illustration only and are fictitious. No real association or connection is intended or should be inferred. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. This document does not provide you with any legal rights to any intellectual property in any Arrive product. You may copy and use this document for your internal, reference purposes. Disclaimer THE SPECIFICATIONS, INFORMATION, DESIGNS, STATEMENTS, AND RECOMMENDATIONS (COLLECTIVELY, INFORMATION ) REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. ARRIVE DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL ARRIVE OR ITS INFORMATION SOURCES AND SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF ARRIVE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL TRADEMARKS AND INFORMATION ARE OWNED BY THE RESPECTIVE OWNERS OF THE TRADEMARKS AND INFORMATION, WHETHER ACKNOWLEDGED OR NOT IN THIS MANUAL. ARRIVE DOES NOT CLAIM ANY OWNERSHIP OF ANY TRADEMARK OR TRADENAME MENTIONED IN THE INFORMATION EXCEPT FOR THE ARRIVE TRADENAMES ARRIVE, ARRIVE FACEPOINT, ARRIVE INFOPOINT, ARRIVE ROOMPOINT, ARRIVE CONTROLPOINT, ARRIVE EYEPOINT, ARRIVE TOUCHPOINT, ARRIVE VIEWPOINT, ARRIVE VOICPOINT, ARRIVE SOUNDPOINT and ARRIVE EDGELESS MEDIA SERVER. MICROSOFT, MICROSOFT WINDOWS, MICROSOFT WINDOWS SERVER, MICROSOFT LYNC, MICROSOFT EXCHANGE, MICROSOFT ACTIVE DIRECTORY AND MICROSOFT IIS ARE THE TRADEMARK OF MICROSOFT CORPORATION. 3

4 Document Scope This document guides you through the first steps of deploying and configuring Arrive InfoPoint Server. It provides best practices for implementing the Arrive InfoPoint Server with the backend infrastructure services required to be interoperated with Microsoft Active Directory and Microsoft Exchange Server integration in the server environment. Introduction The Arrive InfoPoint Server is a Management Resource Platform and enterprise class unified service that provides a central management of all the data and information requirements. It runs on a Physical or Virtual Microsoft Windows Server 2008R2 or 2012 server with IIS and MS SQL database. Arrive InfoPoint Server is the single point of interoperation with all third party interaction required to provide the information services required by Arrive InfoPoint Front End Device such as user authentication, room information and location, device management, calendar databases etc. 1. Before You Begin Deploying and configuring Arrive InfoPoint Server requires adequate knowledge of the following MicroSoft infrastructure: Microsoft Active Directory server Microsoft Exchange Server This document assumes that these systems are already deployed and available. 1.1 Hardware Requirements The table below details the minimum requirements. Processor RAM Free Space 1.4 GHz 64-bit processor 4 GB 40 GB 4

5 1.2 Software Requirements Operating System Web Server Framework Application Database** Browser MS Windows 2008 R2 Server (32/64 bit), 2012 server(32/64 Operating System bit) Internet Information Server (IIS) 7.0.NET Framework 4.0 MS SQL Server 2008 R2 Express Edition ( Recommended for less than 50 clients/devices; MS SQL Server 2008 R2 Enterprise Edition ( Recommended for more than 50 clients/devices); Administrative privileges to create/modify DB is required. IE 8.0, 9.0 and 10.0 Google Chrome 32.0 Firefox 25.0 and rebuild Note: For more than 50 clients, it is recommended to use a distributed deployment of Arrive InfoPoint Server on a separate machine and Database Server on a clustered environment. 1.3 IIS Server Settings The IIS server 7.0 needs to be configured as below: 1. From the Windows PowerShell prompt, execute: Import-Module ServerManager Add-WindowsFeature Web-Server, Web-Common-Http, Web-Static-Content, Web-Default-Doc, Web-Dir-Browsing, Web-Http-Errors, Web-DAV-Publishing, Web-Asp-Net, Web-Net-Ext, Web-ASP, Web-CGI, Web-ISAPI-Ext, Web-ISAPI-Filter, Web-Includes, Web-Health, Web-Http-Logging, Web-Log-Libraries, Web-Request-Monitor, Web-Http-Tracing, Web-Custom-Logging, Web-ODBC-Logging, Web-Basic-Auth, Web-Windows-Auth, Web-Digest-Auth, Web-Client-Auth, Web-Cert-Auth, Web-Url-Auth, Web-Filtering, Web-Performance, Web-Stat-Compression, Web-Dyn-Compression, Web-Mgmt-Tools, Web-Mgmt-Console, Web-Scripting-Tools, Web-Mgmt-Service, Web-Mgmt-Compat, Web-Metabase, Web-WMI, Web-Lgcy-Scripting, Web-Lgcy-Mgmt-Console 5

Figure 1: IIS Settings 1.4 Pre-Requisites for MS Exchange Integration To integrate the InfoPoint Server with MS Exchange Server, the InfoPoint Server and Exchange server must be in the same domain.

6 Figure 1: IIS Settings 1.4 Pre-Requisites for MS Exchange Integration To integrate the InfoPoint Server with MS Exchange Server, the InfoPoint Server and Exchange server must be in the same domain. In addition the following steps need to be executed: 1. Create a New Resource mailbox account 2. Create an Impersonated user and associated mailbox 3. Configure Impersonation 4. Manage Permissions for user and room 5. Configure Outlook profile settings for the meeting rooms Creating a New Resource mailbox account Create a new resource mailbox account. If there is an existing resource mailbox account for the meeting room, you can use the same. You can use either Exchange Management Shell (PowerShell) or Exchange Management Console to create a new resource mailbox account. The commands demonstrated below are using Exchange Management Console. The example demonstrated below creates a room mailbox with the following configuration; the mailbox: Resides on Mailbox Database 1. Name is ConfRoom1. The name displayed in the global address list (GAL) is ConfRoom1. Belongs to organizational unit Conference Rooms. User principal name (UPN) is RooMID@xyz.com The Room switch specifies that the mailbox created is a room mailbox. Else it will treated as a user. 6

7 Creating an impersonated user and associated mailbox Exchange 2007 and 2010 New-Mailbox -database Mailbox Database 1 -Name ConfRoom1 -OrganizationalUnit Conference Rooms -DisplayName ConfRoom1 -UserPrincipalName RooMID@xyz.com -Room Exchange 2013 New-Mailbox -UserPrincipalName RooMID@xyz.com -Alias confmbx -Name ConfRoom1 -Database Mailbox Database 1 -OrganizationalUnit Users -Room Optional Steps Configure the account to automatically resolve conflicts by accepting/rejecting meetings. Set-CalendarProcessing -Identity confmbx -AutomateProcessing AutoAccept Disable the below flag for the calendar to display the subject correctly. Set-CalendarProcessing -Identity confmbx -AddOrganizerToSubject $false Set-up a MailTip for the new account: Set-Mailbox -Identity RooMID@xyz.com -MailTip This is a Lync capable meeting room; Utilize the enhanced meeting experience Creating an impersonated user and associated mailbox Create a dedicated user and an associated mailbox. The impersonated user is referred as infopointadmin Exchange 2007, 2010 and 2013 New-Mailbox -Alias infopointadmin -Database Storage Group 1\ Mailbox Database 1 -Name InfoPointAdmin -OrganizationalUnit Users -FirstName InfoPoint -LastName Admin -DisplayName InfoPoint Admin -UserPrincipalName InfoPointAdmin@xyz.com The Exchange Management Shell will prompt you to enter a password for the user. 7

Configuring impersonation 1.4.3 Configuring impersonation Assign permissions to the impersonated user to enable him to perform operations associated with the impersonated account.

8 Configuring impersonation Configuring impersonation Assign permissions to the impersonated user to enable him to perform operations associated with the impersonated account. Exchange 2010 and Exchange Check for Impersonation: Get-ManagementRoleAssignment impersonateall If the impersonation exists, the details will be displayed as shown below: Figure 2: Configuring impersonation on Exchange 2010/ If the impersonation does not exist, the following screen is displayed: Figure 3: Configuring impersonation on Exchange 2010/

9 Configuring impersonation Set the impersonate permissions for the user infopointadmin: New-ManagementRoleAssignment -Name:impersonateAll -Role:ApplicationImpersonation -User:infopointadmin Figure 4: Configuring impersonation on Exchange 2010/ Verify if the assignment is successful: Get-ManagementRoleAssignment impersonateall Figure 5: Configuring impersonation on Exchange 2010/ Note: In case of re-impersonation, we need to remove the impersonate permission from the user/exchange server. 9

10 Configuring impersonation Get-ManagementRoleAssignment impersonateall Remove- ManagementRoleAssignment Figure 6: Configuring impersonation on Exchange 2010/ Verify if the removal is successful: Get-ManagementRoleAssignment impersonateall Figure 7: Configuring impersonation on Exchange 2010/

$Check for Impersonation: Get-MailboxDatabase ForEach-Object {Get-ADPermission -Identity $_.$ DistinguishedName} If the impersonation exists, the details will be displayed as shown below: Figure 8:

DistinguishedName} If the impersonation exists, the details will be displayed as shown below: Figure 8:

11 Configuring impersonation Exchange Check for Impersonation: Get-MailboxDatabase ForEach-Object {Get-ADPermission -Identity $_.DistinguishedName} If the impersonation exists, the details will be displayed as shown below: Figure 8: Configuring impersonation on Exchange If impersonation does not exist, the following error message is displayed: Figure 9: Configuring impersonation on Exchange

12 Configuring impersonation 2. Set the impersonate permissions for the impersonated user infopointadmin : Get-ExchangeServer where {$_.IsClientAccessServer -eq $TRUE} ForEach-Object {Add-ADPermission -Identity $_.distinguishedname -User (Get-User -Identity infopointadmin select-object). identity -extendedright ms-exch-epi-impersonation} Figure 10: Configuring impersonation on Exchange Figure 11: Configuring impersonation on Exchange

13 Configuring impersonation 3. Verify if the assignment is successful: Get-MailboxDatabase ForEach-Object {Add-ADPermission -Identity $_.DistinguishedName -User infopointadmin -ExtendedRights ms- Exch-EPI-May-Impersonate} Figure 12: Configuring impersonation on Exchange Figure 13: Configuring impersonation on Exchange Note: In case of re-impersonation, we need to remove the impersonate permission from the user/exchange server. 13

$Configuring impersonation Get-ExchangeServer where {$_.IsClientAccessServer -eq $TRUE} ForEach-Object {Remove-ADPermission -Identity $_.$

14 Configuring impersonation Get-ExchangeServer where {$_.IsClientAccessServer -eq $TRUE} ForEach-Object {Remove-ADPermission -Identity $_.distinguishedname -User (Get-User -Identity infopointadmin select-object).identity -extendedright ms-exch-epi-impersonation} Figure 14: Configuring impersonation on Exchange Figure 15: Configuring impersonation on Exchange

$Configuring impersonation Get-MailboxDatabase ForEach-Object {Remove-ADPermission -Identity $_.$

15 Configuring impersonation Get-MailboxDatabase ForEach-Object {Remove-ADPermission -Identity $_.DistinguishedName -User infopointadmin -ExtendedRights ms-exch-epi-may-impersonate} Figure 16: Configuring impersonation on Exchange Figure 17: Configuring impersonation on Exchange

16 Managing permissions for user and rooms Managing permissions for user and rooms Assign and manage the permissions to configure the MS Outlook profile for each meeting room. 1. Select the newly created Room, Right Click and select Manage Full access permissions. Figure 18: Managing permissions for user and rooms Click the Add in the Manage Full Access Permission page. Figure 19: Managing permissions for user and rooms

Forest dialog box. Click OK. 4. Click on Manage.

17 Managing permissions for user and rooms 3. Select the user infopointadmin, in the Select User or Group Entire Forest dialog box. Click OK. 4. Click on Manage. Figure 20: Managing permissions for user and rooms - 3 Figure 21: Managing permissions for user and rooms

18 Configuring Outlook profile settings for the meeting rooms 5. A completion message is displayed. Click Finish. Figure 22: Managing permissions for user and rooms Configuring Outlook profile settings for the meeting rooms 1. Log in as an administrator. Figure 23: Configuring Outlook profile settings for the meeting rooms -1 Note: Outlook 2007 used for reference images. The interface may vary a little with versions. 18

19 Configuring Outlook profile settings for the meeting rooms 2. Open the Microsoft Office Outlook application. 3. Configure profile settings for all the meeting rooms from Control Panel-> Mail-> Mail Setup ->Show Profiles. Figure 24: Configuring Outlook profile settings for the meeting rooms Create profiles for your meeting rooms; enter profile name in the Profile Name field of the New Profile dialog box. Figure 25: Configuring Outlook profile settings for the meeting rooms -3 19

20 Configuring Outlook profile settings for the meeting rooms 5. Add new account window is displayed; specify the Name, address & password. Figure 26: Configuring Outlook profile settings for the meeting rooms -4 Figure 27: Configuring Outlook profile settings for the meeting rooms -5 20

21 Configuring Outlook profile settings for the meeting rooms 6. The profile created is displayed. Figure 28: Configuring Outlook profile settings for the meeting rooms -6 Figure 29: Configuring Outlook profile settings for the meeting rooms -7 21

22 Configuring Outlook profile settings for the meeting rooms 7. The chosen mailbox profile is displayed. Figure 30: Configuring Outlook profile settings for the meeting rooms -8 Figure 31: Configuring Outlook profile settings for the meeting rooms -9 22

23 Configuring Outlook profile settings for the meeting rooms 8. Click Calendar Options. Figure 32: Configuring Outlook profile settings for the meeting rooms Open your mail, and in the Choose Profile dialog box, select the meeting room profile and click OK. 10. In the Calendar Options dialog box, perform the following tasks: a. In Use this response when you propose new meeting times, click the drop down menu and select Accept. Figure 33: Configuring Outlook profile settings for the meeting rooms

24 Configuring Outlook profile settings for the meeting rooms b. Click Free/Busy Options and select Other Free/Busy. Figure 34: Configuring Outlook profile settings for the meeting rooms -12 Figure 35: Configuring Outlook profile settings for the meeting rooms -13 Note: Ensure that the value assigned for Update free/busy information on the server is 2. 24

25 Configuring Outlook profile settings for the meeting rooms Figure 36: Configuring Outlook profile settings for the meeting rooms -14 c. Click Resource Scheduling. Figure 37: Configuring Outlook profile settings for the meeting rooms

26 Configuring Outlook profile settings for the meeting rooms Select Automatically accept meeting requests and process cancellations and Automatically decline conflicting meeting requests. Click OK to accept all settings. Figure 38: Configuring Outlook profile settings for the meeting rooms Click Tools and select Options from the drop down menu. Figure 39: Configuring Outlook profile settings for the meeting rooms

27 Configuring Outlook profile settings for the meeting rooms a. In Mail Setup, click Send/Receive. Figure 40: Configuring Outlook profile settings for the meeting rooms -18 b. Select Schedule an automatic send/receive (under Setting for group All Accounts ) and When Outlook is Offline and enter the value 2. Click Close. Figure 41: Configuring Outlook profile settings for the meeting rooms -19 If the above sections are followed completely and correctly, there will be efficient integration with exchange server. The infrastructure is now ready to host Arrive InfoPoint Server. The Arrive InfoPoint Server can fetch the users, schedules from the Exchange server and provide a better user experience. 27

28 Arrive CarePoint Foundation Software Support Services Thank You for choosing us to serve you. Your suggestions for Arrive InfoPoint Server are welcome. Support Coverage and Additional Resources Customers are our top priority and the lifeline of our organization. We consistently operate with our customers best interests in mind and offer professional assistance - through online self-service options, world-class phone support, and a network of business partners, certified consultants, and authorized training centers. Arrive Support and Services teams deliver an innovative advisory approach to help Arrive customers better utilize and derive more value from Arrive solutions. In addition to answering questions and resolving technical concerns, Arrive proactively offers valuable advice on using Arrive solutions to their fullest potential- helping customers realize a higher return on investment by: Gaining greater insight into business activities. Operating business more effectively by maximizing the capabilities of Arrive solutions to improve business processes. Improving business efficiency by leveraging Arrive solutions to reduce the time, resources, effort, and cost of operations. Arrive CarePoint provides customers with access to a variety of valuable services, such as: Optimizing the effectiveness and efficiency of Arrive solutions to achieve business results. Troubleshooting or resolving technical and non-technical issues that may be encountered during Arrive software installation or use. Identifying and recommending where additional product training would be of value. Determining the need and referring appropriate resource(s) to assist with non- Arrive issues. The first year of Software Support and Maintenance is required with your initial purchase. Subsequent years of Support and Maintenance may be renewed yearly. Customers who have not purchased or do not have a current support CarePoint plan in place will not be able receive the full benefits of Arrive s CarePoint support and maintenance services. With up to date Software Maintenance coverage you will receive personal, written ( ) or verbal (by phone) answers to all technical questions. Responses to most inquiries are usually received in the same business day, often within minutes to an hour of receipt. Answers come directly from an experienced Arrive technical support specialist, involving members of our software development team whenever necessary. Support inquiries may include requests for help with any aspect of the software s implementation: installation, configuration, testing, troubleshooting. You may also request help to meet unique requirements, specific to your own implementation. 28

29 When new versions become available, software upgrades are free to all customers with current CarePoint Foundation Maintenance coverage. Customers with current maintenance coverage may purchase additional software and device licenses without having to repurchase the original installation. Through ongoing interaction with end users, our software is always improving and enhancing it s functionality. If existing functionality does not meet your requirements, you may make a request for enhancements or feature upgrades. Arrive Technical Support will work directly with you and our Development team to understand your requirement and determine if an enhancement can be made available. Whenever possible, requested feature enhancements are developed and released as part of the continuous improvement plan phased out releases and you can be assured that new features will be available in the next released version. Technical Support is available in two time zones - PST Monday - Friday, 9:00am - 5:00pm (excluding some holidays) and GMT+4.00 Sunday - Thursday, 9:00 am - 5:00 pm. Please allow up to 24 hours for response, though most inquiries are responded to same business day and often within minutes of receipt. To make a technical support request, please contact Arrive Technical Support (netsupport@ arrivesys.com). Additional Resources Our goal is to ensure that our customers receive exceptional service from the best resource available to answer questions quickly and accurately. We work to resolve our customers product-specific questions and concerns however, when customers are experiencing issues outside the scope of Arrive products, we will refer customers to the appropriate resource who is best equipped to assist with those issues. These resources may be the customer s internal personnel, an Arrive-authorized business partner, a certified consultant, or a thirdparty provider. Arrive Professional Services and Arrive Academy teams also offer a wide variety of services. Topics that are not covered under an Arrive CarePoint program, where an Arrive Customer Support team member will proactively provide the most appropriate alternative resource, include: Training-Arrive Academy is the best resource for training, offering classroom training, real-time Learning, custom training, self-study guides, and an annual customer conference. Visit Arrive Academy to search and register for courses and products, monitor your learning progress through training tracks, and join online communities with product experts and other customers. Performing software, product, application, or job-related activities, such as software installation, data entry, creating reports, etc.* Assisting with third-party software (installation, training, trouble-shooting, integration, etc.). Providing organization-specific consulting or consulting advice. Repairing data or database issues caused by user error or third-party software. Please refer to the following Support Coverage charts for additional information and resources. For additional questions, please contact Arrive Customer Care at netsupport@ arrivesys.com. 29

30 *Please note that references in this document to third-party software, products or applications, does not encompass all third-party software, products and applications that Arrive provides (directly or through an authorized Arrive Business Partner) as part of a customer s solution. Arrive CarePoint Support Coverage - Care Plans Category CarePoint Service Coverage Outside of CarePoint Service Coverage Additional Resources Installation and Upgrades Clarification of any installation or upgrade steps. troubleshooting problems encountered during installation and upgrades. Arrive core product installation. Automatic upgrades for non-customized environments. Step-by-step installation assistance. Local (on-site) or remote (via Terminal Services, GoToAssist, etc.) installation services. Consulting services to install or resolve non-arrive installation issues specific to your organization s technical environment. Your Arriveauthorized Business Partner. Arrive Professional Services. Your own IT staff. Setup, Configuration and Data Conversion Clarification of what out-of-thebox fields and tables mean and how they are used. Troubleshooting problems encountered during Arrive setup and configuration. Recommendations on usage of Arrive products in your organization. Consulting services, such as gaining an in-depth understanding of your organization s needs and customizing your configuration to meet those needs. Configuring thirdparty applications. Creating or troubleshooting customizations (i.e. HTML, SQL scripts and triggers, etc.). Your Arriveauthorized Business Partner. Arrive Professional Services. Arrive Products and Solutions. Arrive Training. Your own IT staff. Training. 30

31 Data Entry/ Product Operations Guidance on how to fix problems created by incorrect data entry through the Arrive product interface. Clarification of what out-of-thebox fields mean or processes you may find confusing. Troubleshooting problems encountered with data entry or product operations. Analyzing your individual data entries. Advice regarding how to configure the system for your environment Training Assistance with data entry or manipulation outside the Arrive product interface. Your Arriveauthorized Business Partner. Professional Services. Arrive Training. Your own IT staff. Troubleshooting Arrive productrelated errors and messages. Import/Export Guidance on proper format for importing data into your Arrive product. Troubleshooting errors encountered when using Arrive data import and export tools. Exporting data from third-party software or validating/ formatting it for you, so that it can be imported into your Arrive product. Creating your data definition files or mappings for data import. Your Arriveauthorized Business Partner. Arrive Professional Services. Arrive Training. The third-party software publisher. Importing data into a third-party product. Usage and configuration questions on thirdparty products. Training. 31

32 Reporting and Groups Clarification of what various reporting options mean. Troubleshooting problems encountered when setting up or running out-of-thebox reports. Creating or designing reports or groups for you. Troubleshooting problems encountered with customized reports or groups, third-party reporting programs or tools (formatting formulas, parameters, etc.). Your Arriveauthorized Business Partner. Arrive Professional Services. Arrive Training. The third-party software publisher. Your own IT staff. Assistance connecting your Arrive data to third-party reporting tools. Training on use of third-party products. Hardware, Operating Systems (OS), Database Platforms, Internet Information Server (IIS), Browsers, etc. Clarification of system recommendations and requirements. Guidance on specific configuration settings required by your Arrive product. Assistance with management and monitoring of servers, database platforms, IIS and other server-side components Installation. Configuring vendor systems (desktop operating systems, Microsoft Server and/or SQL Server, IIS, SMTP, remote services, etc.). Troubleshooting stability, performance or other problems. Troubleshooting operating system issues-firewall, antivirus, permissions, etc. Troubleshooting, installation, or configuration of your virtual environment (Citrix, HyperV, etc.). Your own IT staff. Your Arriveauthorized Business Partner. Arrive Professional Services. Your hardware, OS, database, IIS, or browser vendor. Assistance with installation or set up of browsers, etc. Assistance with printer connectivity or configuration. Training. 32

33 Network Connectivity Troubleshooting connectivity issues within your Arrive product when your supported network infrastructure is otherwise working. Troubleshooting connectivity to Arrive Server environment. Troubleshooting internet connectivity. Troubleshooting other connectivity issues that exist outside of your Arrive product. Assistance with unsupported networks. Installation, troubleshooting or configuration of network(wan/ LAN) security/cards/ cabling/hardware/ software. Your own IT staff. Your Internet Service Provider (ISP). Your Arriveauthorized Business Partner. Arrive Professional Services. Your external vendor. Training. Performance Troubleshooting Arrive performancerelated issues. Clarification and guidance on performancerelated configuration settings required by your Arrive product. Configuring and troubleshooting vendor systems (desktop operations systems, Microsoft Server and/or SQL Server, IIS, SMTP, firewall, antivirus, security, remote services, etc.). Troubleshooting stability, performance or other problems with hardware, operating systems (OS), database platforms, Internet Information Server (IIS), browsers, etc. Your own IT staff. Your Internet Service Provider (ISP). Your Arriveauthorized Business Partner. Arrive Professional Services. Arrive Community. Your external vendor. 33

34 Configuring Outlook profile settings for the meeting rooms Arrive Systems, Inc Katella Ave. Cypress, CA 90630, USA Toll Free: (USA / Canada) Fax: Arrive Limited P.O.Box Dubai, United Arab Emirates Tel: Fax: info@arrivesys.com 34

Arrive AirPoint. Arrive AirPoint software update guide using Over-the-Air (OTA) connectivity. AirPoint-SUguide-ver.001

Arrive AirPoint. Arrive AirPoint software update guide using Over-the-Air (OTA) connectivity. AirPoint-SUguide-ver.001 Arrive AirPoint Arrive AirPoint software update guide using Over-the-Air (OTA) connectivity AirPoint-SUguide-ver.001 Contents Arrive AirPoint Software Update Guide using OTA Overview...5 Before You Begin...5