Arrive AirPoint. Arrive AirPoint software update guide using Over-the-Air (OTA) connectivity. AirPoint-SUguide-ver.001

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1 Arrive AirPoint Arrive AirPoint software update guide using Over-the-Air (OTA) connectivity AirPoint-SUguide-ver.001

2 Contents Arrive AirPoint Software Update Guide using OTA Overview...5 Before You Begin...5 On-Screen Display Elements...6 Software Update Guide...7 Step 1. Connecting to the WiFi network...7 Important software version information...13 Step 2: Updating the Arrive AirPoint software...13 Option 1- Directly via AirFun application Setting function...14 Option 2- By using the AirFun virtual remote Setting function...16 Testing On Apple devices with ios Testing on Windows 10 devices...23 Arrive AirPoint universal wireless screen mirroring 25 compatibility chart *... Arrive CarePoint Support Services...26 Arrive AirPoint - Software Update Guide 2

3 COPYRIGHT NOTICE No part of this document may be reproduced or transmitted in any form, or by any means without the prior written permission of Arrive (ARRIVE). ARRIVE reserves the rights to modify its documentation and product features, including their characteristics, specifications, accessories and any other information stated herein without notice. The official printout of any information shall prevail should there be any discrepancy between the information contained herein and the information contained in that printout. This product and related documentation are proprietary to ARRIVE. This document does not provide you with any legal rights to any intellectual property in any ARRIVE product. You may copy and use this document for your internal, reference purposes. Arrive product operating system software is licensed to Arrive resellers and end-users under a separate End-User License Agreement that can be found at Disclaimer THE SPECIFICATIONS, INFORMATION, DESIGNS, STATEMENTS, AND RECOMMENDATIONS (COLLECTIVELY, INFORMATION ) REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE,AND ALL IMAGES ARE FOR REFERENCE USE ONLY.FINISHED GOODS, PACKAGING,AND PRODUCTS WILL BE PROVIDED WITH USER DESIGNS AND GRAPHIC ELEMENTS INCLUDING PACKAGING DESIGN ELEMENTS THAT MAY VARY FROM THE IMAGES SHOWN IN THIS DOCUMENT.E&OE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. ARRIVE DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL ARRIVE OR ITS INFORMATION SOURCES AND SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF ARRIVE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL TRADEMARKS AND INFORMATION ARE OWNED BY THE RESPECTIVE OWNERS OF THE TRADEMARKS AND INFORMATION, WHETHER ACKNOWLEDGED OR NOT IN THIS DOCUMENT. ARRIVE DOES NOT CLAIM ANY OWNERSHIP OF ANY TRADEMARK OR TRADENAME MENTIONED IN THE INFORMATION EXCEPT FOR THE ARRIVE TRADE NAMES ARRIVE, ARRIVE FACEPOINT, ARRIVE INFOPOINT, ARRIVE ROOMPOINT, ARRIVE CONTROLPOINT, ARRIVE EYEPOINT, ARRIVE TOUCHPOINT, ARRIVE VIEWPOINT, ARRIVE VOICEPOINT, ARRIVE SOUNDPOINT, ARRIVE ONEPOINT, ARRIVE EDGELESS MEDIA, THE ARRIVE LOGO, ARRIVE MEDIAPOINT, AND ARRIVE AIRPOINT.ALL TRADEMARKS, INCLUDING LOGO, BRAND NAME AND OTHER PROPRIETARY INFORMATION ARE OWNED BY THE RESPECTIVE OWNERS OF THE TRADEMARKS AND INFORMATION, WHETHER ACKNOWLEDGED OR NOT IN THIS DOCUMENT. ARRIVE DOES NOT CLAIM ANY OWNERSHIP OF ANY TRADEMARK OR TRADENAME MENTIONED IN THE INFORMATION. THE APPLE LOGO, IPHONE, IPAD, AIRPLAY, IOS9 AND OSX ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF APPLE, INC. IN THE U.S. AND/OR OTHER COUNTRIES. WIFI, WIFI PROTECTED ACCESS (WPA), WIFI DIRECT, AND MIRACAST ARE REGISTERED TRADEMARKS OF WI-FI ALLIANCE IN THE UNITED STATES AND/OR OTHER COUNTRIES. WINDOWS, WINDOWS 7, WINDOWS 8, WINDOWS 8.1 AND WINDOWS 10 ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF MICROSOFT CORPORATION IN THE UNITED STATES AND/OR OTHER COUNTRIES. INTEL AND INTEL WIDI ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF INTEL CORPORATION IN THE UNITED STATES AND/OR OTHER COUNTRIES. CRESTRON AND AIRMEDIA ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF CRESTRON ELECTRONICS, INC. IN THE UNITED STATES AND/OR OTHER COUNTRIES. MIRROR OP IS EITHER A TRADEMARK OR REGISTERED TRADEMARK OF AWIND, INC. IN TAIWAN AND/OR OTHER COUNTRIES. OTHER TRADEMARKS, REGISTERED TRADEMARKS, AND TRADE NAMES NOT MENTIONED HEREIN MAY BE USED IN THIS DOCUMENT TO REFER TO EITHER THE ENTITIES CLAIMING THE MARKS AND NAMES, OR THEIR PRODUCTS, AND ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS. ARRIVE DISCLAIMS ANY PROPRIETARY INTEREST IN THE MARKS AND NAMES OF OTHERS. THIS LIST MAY NOT NECESSARILY BE COMPLETE AND ALL-INCLUSIVE. ARRIVE IS NOT RESPONSIBLE FOR ERRORS IN TYPOGRAPHY OR PHOTOGRAPHY. Fictional use of names and addresses in examples Arrive Systems Inc. uses a variety of fictional companies in the documentation and training material for its products. ARRIVE documentation and learning materials often contain fictional scenarios and descriptions of how our products can be deployed and used in these scenarios. Some examples depicted herein such as the corporate name Visionergy and/or Verity, just like Contoso is generally used by Microsoft. These names are provided for illustration only and are fictitious. No real association or connection is intended or should be inferred. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. ARRIVE disclaims ownership of the brand or use or association of the name Visionergy and/ or Verity as a real business or business entity and does not recommend the use of this name by others for a similar purpose of creating examples to avoid confusion. The domain visionergy.com is set to reflect to arrivesys.com. 3

4 We reserve the right to introduce changes after the printing of this document. Refer to our website for updated documentation and information. Arrive AirPoint - Software Update Guide 4

5 Overview The Arrive AirPoint (AAP) Wireless Media Gateway is a technology platform that is comprised of video processing software which runs on a system-on-chip and allows users to present their content via connected projectors and flat panel displays. It uses ad-hoc wireless connections as well as the WiFi LAN infrastructure without connecting wires or having to download software applications on personal devices of users. AAP technology is embedded in several Arrive products which offer standalone or integrated functionality with advanced AV wired switching side-by-side with Arrive AirPoint wireless media presentation capability. Arrive AirPoint is a tiny network video processing device with an in-built wireless access point providing a versatile function with a Universal Wireless Media presentation capability. It supports connections for Apple AirPlay and WiFi Miracast wireless media streaming platforms out-of-the-box with HD video display resolution. This means that compatible Apple, Windows and Android OS device users can share their on-screen media natively without proprietary apps, or attach wires or dongles to their personal devices (no installation or download required). Arrive AirPoint has a zero client footprint. Arrive AirPoint has been designed with simple setup and ease of use in mind to provide a true walk-up-and-use experience. The device functions as a receiver end-point much like a wireless printer deployed on a network - but differently. Arrive offers several options for you to choose the best way to connect your Bring-Your-Own-devices to large display screens in shared work spaces such as huddle rooms, meeting rooms, classrooms and training facilities. This document provides instructions for upgrading the Arrive AirPoint software to the latest version, that covers compatibility with the Apple ios10 for use with AirPlay mirroring. It is applicable for all Arrive AirPoint embedded devices. For individual product information, please refer to User or Quick Start Guides for Arrive devices that have embedded Arrive AirPoint inside. Before You Begin It is also assumed that required hardware set up is complete, and other requirements such as power, network and internet access, as needed, are configured and available, and that you have already connected an Arrive MediaPoint device before. This AirPoint Software Update Guide is applicable for the following Arrive products: AAP-1011-BYMG - AirPoint Media Collaboration Gateway with Universal Wireless BYOD AMP-1041-BYMG- MediaPoint Unified Media Collaboration Gateway with Wired/ Wireless BYOD AMP-1041-BYMH-Tilt-Top MediaPoint Unified Media Collaboration Cable Hub with Wired/Wireless BYOD AMP-1041-FTMH -Flat-Top MediaPoint Unified Media Collaboration Cable Hub with Wired/Wireless BYOD Please review the products specification sheets available at Installation Guides, Quick Start Guides, and User Guides are available for download from the Arrive PartnerPoint ( 5

6 Note: Arrive AirPoint requires a connection to internet for OTA (Over The Air software update). Blocking the internet access will stop the AirPoint from receiving updated firmware and patches. For Advanced Network Setup, please refer to the individual AirPoint product User Guide. On-Screen Display Elements Arrive AirPoint uses an on-screen display to convey the basic connection instructions for wireless access to the device. The splash screen is standardized and appears as a default tutorial. It provides the hostname, IP address, and SSID login code for the specific Arrive AirPoint device. Figure 1: Boot-up screen The boot-up screen transitions to the ready-to-connect user tutorial screen which, by default uses the Peer-to-Peer mode, signifying that the device is ready to receive wireless communications. Pay specific attention to the Local Host IP address which will be used for setting software updates. Figure 2: User tutorial screen Arrive AirPoint - Software Update Guide 6

7 Software Update Guide Step 1. Connecting to the WiFi network Provided all installation pre-requisites are made such as connection of AirPoint device to a display and power supply (see separate product installation guides for reference), including access to the network via a wireless AP. To perform an Over-the-Air (OTA) software update, the device needs a WiFi internet connection to be able to access the update files. 1. The AirPoint devices are powered-on automatically once connected to a power supply. A boot-up screen will also show automatically on the display, followed up by the default splash-screen with the wireless BYOD tutorial. 2. Select the AirPoint device SSID (as seen on the splash screen of the device you wish to update) on your laptop. By default, the SSID for the device is Arrive-APXXX with no security code. Note: Use of laptop as an administrator device is for reference only. The setup can also be done via other devices such as tablets, PCs etc. which have WiFi connectivity capability and can connect directly to the SSID of the AirPoint device. Enable wireless settings on your device and select this SSID. Note : This SSID is not constant and will change from time-to-time. IP address to access internal web server Figure 3: SSID and IP address 3. The Arrive AirPoint runs an internal webserver. Once you have connected to the device, open a web browser and type the Local Host IP address provided on the screen. The default IP address is This is the IP address of that webserver, and should be used only by the System Administrator to setup the Arrive AirPoint. 4. A virtual remote control utility app called Airfun (provided by Realtek) opens. 7

8 Figure 4: Virtual Remote Utility application Note: Users have the option to install the free Airfun App on their devices simply by clicking on the Download for Windows button or from the Google Play store online through this link: google.com/store/apps/details?id=com.realtek.airfun.client. After the installation is complete, a shortcut to the app will be created on your laptop. Click on this shortcut, and the Airfun window pops up. This is the preferred method with navigation directly from your laptop or tablet device. Otherwise,it is also possible to access the on-screen remote from the AirPoint webserver by typing the Local Host IP address provided on your browser. The Setup can be accessed in two ways: Preferred method: a. By clicking on the Setup icon which brings up the Setup Page UI on your device. This setup is our preferred method and we highly suggest that you use this method. For the sake of illustration, we will also show the secondary method of an online upgrade. b. From the Setup page, the WiFi Connection shows On and the Device Name (SSID), which matches the SSID shown on screen is listed. As an example, we are using "ARRIVE-AP-0019". Connect to the network via the WIFI Access Point (AP) by clicking on WiFi Connection from the Setup menu. A list of available WiFi access points will show. Arrive AirPoint - Software Update Guide 8

9 Preferred Method as shown on device screen Display Screen Figure 5: Wireless Connection Access Points c. From the list of Access Points (AP) select the Arrive-Guest AP and enter your network password when prompted, and press OK. Preferred Method as shown on device screen Display screen 9

10 Preferred Method as shown on device screen Display screen 5. Figure 6: AirPoint device connecting to a WiFi Access Point d. The Arrive AirPoint device is now connected to the network, and the display shows a splash screen that says "NOW CONNECTED TO XXXXXX (your network)". e. The Local Host IP address also changes. Type this IP address on your web browser to access the network setup once again - but this time you need to be connected to the SSID of the WiFi network to which the AirPoint device is connected. Connected WiFi Access Point IP address to access internal web server Figure 7: Details of splash screen once connected Arrive AirPoint - Software Update Guide 10

11 Secondary Method: The secondary method when connecting to a WiFi access point, is done by clicking on the virtual remote control icon (see Figure 8 below). a. Access Setup within the virtual remote control UI on your device by clicking on the Setup icon again. Your display screen will then show the Setup page. From hereon, you can refer to your display screen when navigating through Setup by using the Left/Right navigation arrows on the virtual remote, then select OK to enter the desired settings page. Use the Return button to go to the previous page or home screen. Secondary Method as shown on device screen Display screen Figure 8: Accessing Setup via Remote Note: Advanced Setup for Network/Audio/Video/System are available when accessed via the virtual remote. 11

12 b. Click on Network. This will open the network connection options. Click on WiFi Connection, and select NETWORK GUEST from the list of access points displayed. Enter your network password when prompted, and press OK to connect. Secondary Method as shown on device screen Display screen Arrive AirPoint - Software Update Guide 12

13 c. The Arrive AirPoint device is now connected to the network, and the display shows a splash screen that says "NOW CONNECTED TO XXXXXX (your network)". d. The Local Host IP address also changes. Type this IP address on your web browser to access the network setup once again - but this time you need to be connected to the SSID of the WiFi network to which the AirPoint device is connected. Refer to Figure 7 on details of the splash screen. Important software version information Arrive AirPoint software version prior to this update is Version G or (earlier). The current software update as of October 2016 is Version G. This version is compatible with IOS 10. Step 2: Updating the Arrive AirPoint software Note: Arrive AirPoint requires a connection to internet for OTA (Over The Air software update). Blocking the internet access will stop the AirPoint from receiving updated firmware and patches. For Advanced Network Setup, please refer to the individual AirPoint product User Guide. As with the WiFi connection network setup, there are two options to access the Online Upgrade function with the use of the AirFun application. 13

14 Option 1- Directly via AirFun application Setting function a. Enter the new IP address that is visible on the AirPoint screen as local host IP address on your web browser and use the AirFun application to connect to the AirPoint device Setup. Device Screen Display Screen Enter the new IP address that is visible on the AirPoint screen as local host IP Click on the Setup icon Click Online Upgrade System will search for available updates Figure 9: Online Upgrade under the Setup page b. After clicking "Online Upgrade", the system initializes to start the download process for the new software version installation. At this point, do not press any key on your device since it will interrupt the download process. Arrive AirPoint - Software Update Guide 14

15 Note: You may also see a tab called USB Upgrade, do not use this since this is not operating in this system. If you click it, it will not give you any update or info. Figure 10: USB Upgrade and notification c. Once an update is found, the system gives information on the current software version, and the new available version. In this case,, the system notifies that a new version is found. Click OK to start the download and installation process. At this point, do not press any key on your device since it will interrupt the download process. The download percentage status is shown on the screen along with the option to Cancel, which automatically stops the installation. Once the update is done, the system restarts automatically. Device Screen Display Screen Click OK to download new version Display screen shows download process Figure 11: Version info and install process d. Once the update is done, the system restarts automatically. Take note that a new IP address is visible on the AirPoint screen. Use this as local host IP address on your web browser to connect to the AirFun application from your device and access the AirPoint System Setup. e. If all software updates are done, the system gives notification that there are no more updates available. 15

16 Device Screen Display Screen Figure 12: Notification that version is up to date Once the installation is complete, the system will restart automatically. The display screen will once again show the default Tutorial Screen and the SSID will change. Option 2- By using the AirFun virtual remote Setting function a. Enter the new IP address that is visible on the AirPoint screen as local host IP address on your web browser and use the AirFun application to connect to the AirPoint device Setup. Click on the Virtual Remote icon. The display screen will then show the Setup page. From hereon, you can refer to your display screen when navigating through Setup by using the Left/Right navigation arrows on the virtual remote, then select OK to enter the desired settings page. Use the Return button to go to the previous page or home screen. b. Click Online Upgrade in the System tab. Device Screen Display Screen Click Virtual Remote icon Arrive AirPoint - Software Update Guide 16

17 Device Screen Display Screen Click Settings icon within the Virtual Remote Click System tab within Setup page Figure 13: Using Virtual Remote for Online Upgrade c. After clicking "Online Upgrade", the system initializes to start the download process for the new software version installation. At this point, do not press any key on your device since it will interrupt the download process. The system will give a notification once the process is completed, and restarts the AirPoint device automatically. Take note that a new IP address is visible on the AirPoint screen. Use this as local host IP address on your web browser to connect to the AirFun application on your device and access the AirPoint System setup. 17

18 Device Screen Display Screen Figure 14: Online Upgrade via Virtual Remote Note: You may also see a tab called USB Upgrade, do not use this since this is not operating in this system. If you click it, it will not give you any update or info. Arrive AirPoint - Software Update Guide 18

19 Figure 15: USB Upgrade and notification d. Check Version Info under the Setup tab. Device Screen Display Screen Figure 16: Checking Version Info Version e. Once the update is done, the system restarts automatically. Take note that a new IP address is visible on the AirPoint screen. Use this as local host IP address on your web browser to connect to the AirFun application and access the AirPoint device Setup. 19

20 Device Screen Display Screen Figure 17: Notification that version is up to date Once the installation is complete, the system will restart automatically. The display screen will once again show the default Tutorial Screen and the SSID will change. If the version upgrade upto Ver G is successful, your Arrive AirPoint embedded unit is now compatible with Apple ios9/10 mobile devices and other OS/Systems (see compatibility chart). Testing On Apple devices with ios10 1. You can test AirPlay Mirroring function on Apple devices with ios10. Turn on your Arrive AirPoint embedded unit and open the Wifi settings on the Apple mobile device. An Arrive AP should display on the recognized WiFi Access Points (AP) list. Select the Arrive AP from the list. Figure 18: iphone Settings/WiFi Arrive AirPoint - Software Update Guide 20

21 Figure 19: Selected Arrive AP 2. Open the Notifications page and tap on AirPlay. Figure 20: Notifications page with AirPlay button 21

22 3. When AirPlay opens, the Arrive-AP should be listed as an AirPlay recognized device. Figure 21: AirPlay shows Arrive AP as mirroring device 4. Tap on the Arrive- AP to start mirroring. Figure 22: Arrive AP appears on the shortcut menu as mirroring device Arrive AirPoint - Software Update Guide 22

23 Testing on Windows 10 devices 1. On the keyboard, press Windows icon + P in order to open the Project options; or Swipe in from the right edge of the screen, and then tap Devices.If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Devices. Tap or click Project, and then tap or click "Connect to a wireless display". Figure 23: Projection options on Windows Under "Connect" select the SSID of that matches the AirPoint device. Figure 24: Select AirPoint SSID (ex. Arrive-AP 0019) 23

24 3. Once selected, the device will connect with the display. Figure 25: AirPoint device connecting with display 4. Finally, it wil display as "Connected-Duplicate". This means that the connection is successful and the Windows 10 device (ex. laptop or tablet) is now mirrored on the display. Click Disconnect, if you want to stop the projection. Figure 26: Successful connection Arrive AirPoint - Software Update Guide 24

25 Arrive AirPoint universal wireless screen mirroring compatibility chart * These Operating Systems provide built-in wireless display transmission capability These OS do not Arrive supports these OS for wireless media presentations Connect and Present natively to the Arrive AirPoint Wireless Presentation System Full Screen Mirroring does not require any software download to your personal devices Arrive supports these Wireless technologies natively with auto-discovery for wireless media presentations iphones, ipads and other Apple notebooks and PCs using Android smartphones and tablets including Samsung Galaxy, Google Nexus, LG, Blackberry, Nokia, etc. using Windows 7 and 8 laptops equipped with WiDi capable Intel wireless chipsets Connect and Present via software client application on your laptop to the Arrive AirPoint Wireless Presentation System Full Screen Mirroring using third party client software application Arrive supports these third party Windows 7 and 8 client applications for wireless media presentations 1 Please see separate guide to run the Crestron AirMedia app on Arrive AirPoint embedded appliances. Windows 7 and 8 laptops running the Crestron AirMedia and MirrorOp applications 1 *DISCLAIMER: ALL TRADEMARKS, INCLUDING LOGO, BRAND NAME AND OTHER PROPRIETARY INFORMATION ARE OWNED BY THE RESPECTIVE OWNERS OF THE TRADEMARKS AND INFORMATION, WHETHER ACKNOWLEDGED OR NOT IN THIS DOCUMENT. ARRIVE DOES NOT CLAIM ANY OWNERSHIP OF ANY TRADEMARK OR TRADENAME MENTIONED IN THE INFORMATION. THE APPLE LOGO, IPHONE, IPAD, AIRPLAY, IOS9 AND OSX ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF APPLE, INC. IN THE U.S. AND/OR OTHER COUNTRIES. WIFI, WIFI PROTECTED ACCESS (WPA), WIFI DIRECT, AND MIRACAST ARE REGISTERED TRADEMARKS OF WI-FI ALLIANCE IN THE UNITED STATES AND/OR OTHER COUNTRIES. WINDOWS, WINDOWS 7, WINDOWS 8, WINDOWS 8.1 AND WINDOWS 10 ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF MICROSOFT CORPORATION IN THE UNITED STATES AND/OR OTHER COUNTRIES. INTEL AND INTEL WIDI ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF INTEL CORPORATION IN THE UNITED STATES AND/OR OTHER COUNTRIES. CRESTRON AND AIRMEDIA ARE EITHER TRADEMARKS OR REGISTERED TRADEMARKS OF CRESTRON ELECTRONICS, INC. IN THE UNITED STATES AND/OR OTHER COUNTRIES. OTHER TRADEMARKS, REGISTERED TRADEMARKS, AND TRADE NAMES NOT MENTIONED HEREIN MAY BE USED IN THIS DOCUMENT TO REFER TO EITHER THE ENTITIES CLAIMING THE MARKS AND NAMES, OR THEIR PRODUCTS, AND ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS. ARRIVE DISCLAIMS ANY PROPRIETARY INTEREST IN THE MARKS AND NAMES OF OTHERS. THIS LIST MAY NOT NECESSARILY BE COMPLETE AND ALL-INCLUSIVE, E&OE. 25

26 Arrive CarePoint Support Services Thank You for choosing us to serve you. Your suggestions for Arrive AirPoint are welcome. To make a technical support request, please contact ARRIVE Technical Support at netsupport@arrivesys.com, or via your Arrive CarePoint account.the peripheral product warranty related to AirPoint enabled devices can be found at warranty. Arrive AirPoint - Software Update Guide 26

27 Arrive Systems, Inc. Toll Free: (USA / Canada) info@arrivesys.com 27