Q&A Session for July Rhapsody Customer Webinar

Transcription

1 Q&A Session for July Rhapsody Customer Webinar Q: How would I get to the Rhapsody Dashboard? A: Your CSS Support rep will provide you with the download link. Simply request it. It is installed separate from the Rhapsody engine itself which allows it to monitor all of your engines at the same time Q: Is the info shown on the Dashboard also available from the Rhapsody REST API? A: Yes, it uses the same APIs that you have access to. Depending on the engine version you have, the dashboard will be able to show more information (as more APIs are now available in newer versions) Q: Are the default search fields configurable? A: The default search fields are not configurable, but search criteria can be saved in Saved Searches for reusability. Q: How does searches affect lockers A: You must have access rights to the interfaces in a locker in order to search on them. Q: Will you be covering how to set up message property indexing so that message properties can be searched on? A: In a future webinar we will discuss the needed setup in the IDE to make this functionality available/useful Q: Is there a downside to implementing message tracking/any reason why not to? A: If you are not taking any action based off the content of the response message then message tracking provides little value Q: Can you search on the actual ERR message? A: Yes, this would be the ACK message you would want to search on. Assuming you mean the ERR found in the ACK that is sent to Rhapsody, you could do an Input search on an Out->In Comm Point. Q: Is Message Control ID - MSH 10 value from the inbound or outbound messages or is it Rhapsody generated message identifier A: It is user defined. It can be defined where it is populated inside the Message Tracking Scheme. Q: The Orion Rhapsody engine at Orion is at at this point, so my searches are rather limited. A: Rhapsody 5.5 has all of this searching functionality. Indexed properties are not new to Rhapsody 6+

2 Q: How to get rid of the Certificate error shown on this screen? A: Add the certificate to your browsers trusted certificates. Else, give your Rhapsody server a valid signed certificate instead of letting the engine self-generate a self-signed certificate. Q: How did you add new fields in Advanced Search A: You must index message properties. This is done when designing your interfaces. Once 1 message has processed through the engine with an indexed property it will be available to select for searching. Q: Any beneficial change to the load on the engine when selecting background searches? A: No, the load is the same. It s just so you can come back and view the results later for a search taking a long time Q: Once you change your display/search settings, can you save your preferences, so that those columns automatically show up the next time you do a search, or does it revert back to the default every time? A: It normally reverts back. However, if you save your search it will remember the advanced search options you used. Q: Looking for search capabilities in the Error Queue - will she be covering this? A: Indexed Properties are indexed if a message goes to the Error or Hold Queue so the functionality is identical to what was demoed. The Error queue has an additional column showing the error that caused the message to fail allowing the user to filter results Q: Previous Rhapsody versions were not capable of deleting Indexed properties once set. Can we delete indexed properties in 6.2.1? A: Indexed properties are now removed as part of Archive Cleanup. This means that if you remove an indexed property, once the last message is cleaned up with that property it will be auto removed from your list. Q: How to search using a Message contains field for two words? Example search Firstname and date of birth A: Use the RegEx option. There are many great RegEx tutorials online. If this is a common request I d suggest indexing the name and DOB fields so you can use the native functionality that was demonstrated. Q: What is the actionable differences between Reinject and Resend? A: Reinject means to process this message as if it came into the engine again. Therefore, the version of the message that arrived starts at the inbound comm point and flows downstream. Resend is used to resend the same outbound message. Therefor in a one to many situation, a reinject will send the message to all destinations where as a resend would only resend to the selected destination. Also, if you change your logic on a route, a reinject would allow it to go through the new logic where as a resend doesn t process through the logic again so it would be resent exactly as it was sent the first time.

3 Q: Do you typically install the Dashboard on the same server as one of the engines or a separate one? A: Both options work. Anywhere is fine as long as the server has the space and resources required (512 MB RAM minimum for the Dashboard) Q: If I have 100 message control ID s to find. Is there a way to use the output or input search to list all 100 message with one search? Andrew Cordell A: The indexed property search fields do not have qualifiers (like an OR statement). However, you could use the Message Contains (using RegEx) and put in the 100 Message Control IDs separated by the pipe (which is RegEx means OR) Q: Is Interactive View new feature for 6.x? A: Yes, it was released in 6.2 Q: Does index properties affect DB performance? A: Rhapsody doesn t use a 3rd party DB. We d recommend indexing only values that you need, not everything. Typical clients choose 4-10 values (things such as MRN, Order Number, LastName, MessageType, etc) Q: Does Rhapsody Heap Memory include the Java VM memory (growth/leaks)? A: Yes, there is a button on the right that says Advanced. This breaks down the memory graph further. Q: Can the indexed property be deleted? Will remove the data for messages already processed with it? A: They are removed during archive cleanup, just like the messages. Q: What is the duration for which the system state is generated/exported A: Generate system state export tool creates a ZIP archive of the current system state. Q: Can you explain how/why you would use the Public Holidays? A: Your organization has holidays where you are not required to work. These days, notifications are sent to someone else rather than you. Q: Is there a way to make the System Monitor show the date/time stamps of the warnings/ alarms instead of nn mins ago? A: No, I don t believe so, but the same information is available in the logs on the server. These would have the timestamp. Q: What is the command to see archive cleanup trace A: The link is included in the take home document.

4 Q: Can we cron the archive cleanup job A: No Q: Is there a way to make the Message contains option in Advanced search options permanent in the search A: It already permanent in current versions of Rhapsody. Q: So SMS via Bridge is not available in Canada? A: It is available worldwide. Q: We may not be there yet, but do you have any examples for the Pager via bridge - we still utilize pagers and this is considered our preferred method. A: It s the same. How do you deliver a page? There must be an address associated with your pager correct? If so, use that. Q: Can the user save the columns he wants to see usually. Currently he cannot save his personalized column view when searching for messages? A: This is not currently possible. Q: Can we customize notification messages? A: Yes, you can use the Watchlist Notifier Comm Point to customize the alert using a Route and an Communication Point or you can customize the message in the SMS over Bridge. Q: How do I say something like, Treat all holidays as weekends? A: Holidays apply to Watchlist scheduling, set it up as the same as weekends there Q: Can the public holiday be overridden at the component level? A: Yes, users may subscribe directly to any component in addition to a Watchlist Q: Is there a way to specify regular working hours. Then have notifications go to a support contact outside of regular hours A: Yes, shifts can be defined in watch lists to direct notifications outside of normal business hours. Q: Does Orion have a list of USA public holidays for import? A: Because holidays vary greatly between different organizations and regions, the must be defined individually for each organization. Q: Could it be added as a new feature? In the schedule, there would be an option for holiday instead of just the day-of-week and time. A: There is currently the option to select holiday in Watchlist scheduling.

5 Q: Can you search for more than one criteria when searching message content? A: Regular expressions can only be used to search in the message contain fields. In any given search, criteria can be defined in every applicable search field to generate the most specific result. Q: Do you have the option to prune messages after a certain amount of time, but save the metadata (ie the indexed message properties) in order to save space? A: Not at this time. Q: Is there a special permission needed to see message contains when searching in rhapsody web monitor A: A user with access to View Message Bodies is able to search using Message Contains. Q: The statement was made that adding a date to public holiday stops all alerts. Since I am an administrator and on call, will it still bubble up so me as 24x7 gets the coverage A: To clarify - public holidays are used to specify who to alert when using a Watchlist schedule. They do not stop all alerts. Q: Example: during business day, expect transactions every 5 minutes, but on holidays, it s OK to have a transaction only every hour. A: Custom thresholds can be set for a given time period one the individual component level, but at this time thresholds cannot be defined globally on a holiday. Q: Is there a way to go from the Dashboard to the Management Console without having to log on again? A: The Dashboard authenticates with a user defined in the dashboard user group. The individual user must log into the management console with their own user profile to ensure the user has the appropriate access rights. The user does not actually log on to the Dashboard. Q: We are only a 2-person Interface Team and we both monitor everything. We are currently setup in Globals and no Watchlists. Any advantage to creating Watchlists in our situation? A: In this case, Watchlists would not offer much advantage as you are not defining shifts or only directing notifications to specific users based on component. Rhapsody Integration Engine is intended only for the electronic transfer, storage, or display of medical device data, or the electronic conversion of such data from one format to another in accordance with a preset specification as specified in the product manual and/or related documentation. Rhapsody Integration Engine is not intended to be used for active patient monitoring, controlling or altering the functions or parameters of any medical device, or any other purpose relating to data obtained directly or indirectly from a medical device other than the transfer, storage, and conversion of such data from one format to another in accordance with preset specifications. Orion Health makes no warranties and the functionality described within may change without notice. ONC Health IT Certification (2014 Edition) Rhapsody Integration Engine and Rhapsody Connect attained 2014 Edition Modular Ambulatory EHR Certification and 2014 Edition Modular Inpatient EHR Certification from the ICSA Labs ONC Health IT Certification Program. This EHR Module is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services. For more information, please see orionhealth.com/us/support/disclosures/meaningful-use-rhapsody Rhapsody is a registered trademark of Orion Health Limited, manufactured in New Zealand, by Orion Health Limited. All other trademarks displayed in this document are the property of Orion Health or their respective owners, and may not be used without written permission of the owner. Rhapsody Integration Engine is not intended to be used for diagnostic purposes, or to replace clinical judgment or responsibilities. All patient information shown in any imagery is for representation and demonstration purposes only and is not related to a real patient. Copyright 2016 Orion Health group of companies All rights reserved _July_Rhapsody_Webinar_Q&A