RingCentral for Microsoft Dynamics CRM. Installation & User Guide
|
|
- Hubert Welch
- 6 years ago
- Views:
Transcription
1 RingCentral for Microsoft Dynamics CRM Installation & User Guide
2 2 RingCentral for Microsoft Dynamics CRM User Guide Contents Contents Introduction Capabilities Click to Dial Screen Pop Call Logging Installation Install RingCentral for MS Dynamics Using RingCentral for MS Dynamics Login Settings Calling Outbound Dialing Option Region Pop Up On Inbound Calls Auto Log Calls Auto Log SMS Click to Dial/SMS Placing Calls Incoming Calls Related Search Call History Call Recording Compose Text Messages Q&A
3 3 RingCentral for Microsoft Dynamics CRM User Guide Introduction/Capabilities Introduction Microsoft Dynamics CRM is a business solution to help develop leads, nurture contacts, track sales, and manage customers. Microsoft stated in 2015 that they had 4.4 million users of Microsoft Dynamics CRM in 40,000+ companies. RingCentral for Microsoft Dynamics provides seamless integration between Microsoft Dynamics CRM and your RingCentral services that will increase user efficiency and ultimately improve the caller /customer experience. Capabilities No software to install works entirely in the cloud with any RingCentral device. Works on any computer, any browser; access anytime on any PC or Mac. Works with Microsoft Dynamics CRM 2016 and above. 1. Easy click-to-dial/click-to-sms on any phone number in the CRM. 2. Instant screen pop displays the caller s info as each call arrives. 3. Automatic call dispositions for quick call logging. 4. Accurate call/sms logs saved to the corresponding record. Click to Dial Phone numbers in MS Dynamics CRM 365 are clickable. When clicked, these numbers can initiate a dial in one of two ways: 1. Call with Desktop app: the RC desktop app will be brought out to make the call. 2. RingOut: RingCentral offers an API called RingOut which dials the user first at a specified phone number and then calls the remote party. Screen Pop Incoming calls will enable a Caller ID search in Microsoft Dynamics for matching numbers in the Account/Contact/Lead record with any of its phone number fields. For example, a call from should cause the screen to pop to the Create Activity page for that record. In the event of multiple matches, the screen will pop to the Microsoft Dynamics global search page, with the phone number pre-populated in the search box and initiated a search. In the event that there are no matches, the user should be able to create Activity without linking it to any Dynamics entity. Example Microsoft Dynamics CRM Global Search Page Call Logging Calls will be logged as Activities in MS Dynamics CRM and can be filtered out using the Start Date field.
4 4 RingCentral for Microsoft Dynamics CRM User Guide Installation Installation Download the RingCentral for Microsoft Dynamics 365 CRM application here: After installation, you may convert the 30-day fully functional trial copy to permanent status. Install RingCentral for MS Dynamics Login to MS Dynamics as an administrator. 2. Click Admin Center and scroll down (in left navigation pane). 3. Click Dynamics In Dynamics Admin Center view (page center) click. 5. Click the drop-down caret not directly on Settings and select Solutions in the Customization column. 6. Click the import icon on the all solutions page. 7. Browse your computer for the RingCentral for Dynamics 365 file you downloaded. 8. Using the wizard, specify where your RingCentral for Dynamics 365 package is located. 9. Select Choose File to locate your.zip file. 10. Select the file and click Import. 11. A progress bar will show you the installation progress. 12. Close the Wizard. 13. Refresh your page. 14. Click the RC button to bring up the app inside Microsoft Dynamics Sign In to RingCentral for Microsoft Dynamics 365.
5 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Using RingCentral for MS Dynamics 365 Login Open your browser and login to your SMS Dynamics 365 account. If you haven t logged in to the RingCentral for MS Dynamics 365 app, you ll see the Sign In button. Click the button to go to the login page. Type in your RingCentral credentials to log in. Upon your successful login, the app will change to the following view. Settings You can get to the Settings page by clicking the gear icon in the top navigation bar. Settings include: Calling Outbound Dialing Option; Region; Pop Up On Inbound Calls; Auto Log Calls; Auto Log SMS; and Click to Dial/SMS.
6 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Calling Outbound Dialing Option Make my calls with: RingCentral for Desktop. With this option selected, when you make an outbound call, your RingCentral for Desktop app will be initiated to place the call. My RingCentral Phone. With this option selected you will find your RingCentral direct numbers and extension number listed as your Location options. Other Phone. With this option selected, you will find your other phone numbers saved in RingCentral Service Web listed as your Location options. Custom Phone. If you need to connect from a phone number that is not saved in RingCentral system, please select this option and enter that phone number as your Location. If you choose to make outbound calls with My RingCentral Phone, Other Phone, or Custom Phone, please specify a phone number as My Location, when you make an outbound call RingCentral will ring you at your Location before connecting the called party. Press 1 to start a call: With this checked, once you answer the call at your location you will be prompted to press one before RingCentral rings the called party. If this option is not enabled, then RingCentral will call your number and the dialed party simultaneously.
7 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Region If you want to dial local numbers using the RingCentral for MS Dynamics 365 app, please specify the Country you are in and enter your Area Code (if you are in Canada / United States) then click. After you save the information, when you try to dial a local number the app will format the local number to E.164 format, e.g., before placing the call. Pop Up On Inbound Calls Pop up matching record in MS Dynamics 365 This toggle is turned on by default. If the caller ID of an inbound call matches any Account/Contact/Lead record in MS Dynamics 365, you ll be navigated to the details page of that record in MS Dynamics 365. If an inbound caller ID matches multiple records in MS Dynamics 365, you ll be navigated to the MS Dynamics global search page with all the matching records populated. If you don t want to get re-directed in MS Dynamics 365 because of the inbound calls mapping, please turn off this toggle. Pop up minimized app This toggle is turned on by default. In the case a call comes when the app is minimized, with this toggle turned on, the app will pop up and show the incoming call information. If you minimize the app and turn off the toggle, when there s new call the app will remain minimized but will sparkle upon incoming call.
8 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Auto Log Calls This toggle is turned on by default. If you have opened the app and have logged in, RingCentral will automatically create an Activity in MS Dynamics 365 for any inbound or outbound call. If this toggle is turned off, you could log a call by clicking the icon during the call on the Calls tab or after the call on the History tab. A new Activity page will be opened in MS Dynamics 365 with the call information pre-populated. You could enter more call notes before saving it. Auto Log SMS This toggle is turned off by default. If you have turned on the Auto log SMS toggle on the Settings page, the messages on the Messages tab are logged automatically after you log in to the app. Even with Auto log SMS set, text messages that are transmitted internally to other extensions within your organization are not automatically logged in MS Dynamics, to avoid creating customerirrelevant Activities. You can manually log them in MS Dynamics by clicking on the Messages tab or conversation details page. Click to Dial/SMS This toggle is turned on by default. The phone fields in MS Dynamics 365 will be recognized as clickable and you ll find and icons when you mouse over a phone number in MS Dynamics 365. When you click the icon an outbound call will be placed to that phone number. You can turn off the toggle to disable click to dial.
9 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Placing Calls There are two ways to place an outbound call: 1. Type in the number you want to dial in the dial pad. 2. Use the click to dial feature. If you choose to Call with RingCentral for Desktop, your RingCentral for Desktop will be initiated to place the call. If you select other Calling options, RingCentral will first call you at your Location and the app dialer will change to the Calls tab as shown below during the time the call is being connected. Once you answer the call, depending on your settings, you may be prompted to press 1 before the call is connected to the other party. If you have turned on Auto log calls, an Activity will be created as a call log in MS Dynamics 365 automatically. Otherwise click the log call icon and a new Activity will be opened in MS Dynamics 365 with the call information pre-populated.
10 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Incoming Calls When an incoming call is received, you are notified about the incoming call on your RingCentral for MS Dynamics 365 app. In addition to the app notification, other phones will ring depending on the configuration of your RingCentral phone system. Once you pick up the call on your device/desk phone, the app will automatically change to Calls tab and the call timer will start. If the call goes directly to voic without ringing any of your RingCentral phones, then there will not be any notification to your RingCentral for MS Dynamics 365 app. Call History All your calls can be found on the History tab. If you forgot to log a call while you were talking on the phone, you still can find the call in History and log it. You can always edit a log by clicking to open the Activity in MS Dynamics 365 and edit it. Related Search Whenever there is an incoming call, the app searches MS Dynamics 365 for matching records. Depending on your settings, if you turn on Pop up matching record in MS Dynamics 365, when there is only one matching record, you will be navigated to the details page of that record in MS Dynamics 365. If there are multiple records, you will be navigated to the search page listing all the matching records. You can always find a beside a call on Calls or History tabs if matching record(s) are found for that call. Clicking on that icon will navigate you to the record details page in MS Dynamics 365.
11 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Call Recording If you record your call and logged that call as an Activity in MS Dynamics 365, you can find the link to that call recording on the Activity detail page within the Call Recording field. You can select to play or download the call recording Click the link and you ll be prompted to log in with your RingCentral credentials. Note that you can only access the call recordings that you record. Only the system administrator of your RingCentral account can access all the call recordings in the organization.
12 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Compose Text Click the icon in the navigation bar, select from which of your numbers you wish to send the text, enter the To phone number, compose the text message and click the Send button. The sent message will be displayed in the conversation area.
13 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Messages Message history for the past 7 days can be found on the Messages tab. Click a message to view the conversation details; click the icon to view the matched entity details. If the message is transmitted with an unknown number, you can create a MS Dynamics record with it. Click and you can select to create an Account, a Contact, or a Lead. If you wish to call back instead of continue with messaging, simply click the icon and the call will be placed. To log a conversation as an Activity in MS Dynamics, you can either select the conversation from the Messages tab or go to conversation details page and click to create the log. If you wish to edit a saved log, click. An easier way is to turn on the Auto log SMS toggle on the Settings page and all the messages excluding the ones you transmitted with the other extensions in your organization will be logged automatically in MS Dynamics.
14 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics Q&A Q: Why do matching records not pop up for my inbound calls? A: It is likely that the phone fields in the records entity view have not been added as the Find Columns in the solution. To add Find Columns, the administrator must follow these steps: 1. Go to Settings > Customizations > Customize the system.
15 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics On the Solution details popup, edit the entity view. For example, for the Account entity type: go to Components > Entities > Account > Views, select and click Quick Find Active Accounts.
16 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics On the View: Quick Find Active Accounts popup, click Add Find Columns.
17 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics On the Add Find Columns popup, check the phone fields and click OK. 5. Click Save and Close on View: Quick Find Active Accounts.
18 RingCentral for Microsoft Dynamics CRM User Guide Using RingCentral for MS Dynamics On the Solution details popup. click Publish All Customizations RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are registered trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners. KID-10442
RingCentral for Salesforce. User Guide
RingCentral for Salesforce User Guide RingCentral for Salesforce User Guide Contents Contents Introduction...3 About RingCentral for Salesforce................................................. 3 About
More informationRingCentral for MINDBODY. User Guide
RingCentral for MINDBODY User Guide RingCentral for MINDBODY User Guide Contents 2 Contents Introduction.............................................................. 3 About RingCentral for MINDBODY.....................................................
More informationRingCentral for Google Chrome Extension. UK User Guide
RingCentral for Google Chrome Extension UK User Guide RingCentral for Google UK User Guide Contents 2 Contents Introduction... 4 About RingCentral for Google Chrome Extension.............................................
More informationRingCentral for Google. User Guide
RingCentral for Google User Guide RingCentral for Google User Guide Contents 2 Contents Introduction............................................................... 4 About RingCentral for Google..........................................................
More informationRingCentral for Salesforce Classic. UK Administrator Guide
RingCentral for Salesforce Classic UK Administrator Guide 1 RingCentral for Salesforce Classic UK Administrator Guide Introduction Contents Introduction... 3 About RingCentral for Salesforce.................................................
More informationRingCentral for Salesforce. Administrator Guide
RingCentral for Salesforce Administrator Guide 1 RingCentral for Salesforce Administrator Guide Introduction Contents Introduction...3 About RingCentral for Salesforce..................................................
More informationUser Guide for Google
User Guide Office@Hand for Google About Office@Hand for Google Office@Hand for Google provides seamless integration between your Google account and your Office@Hand services. It offers these features:
More informationRingCentral for Zendesk. UK Administrator Guide
RingCentral for Zendesk UK Administrator Guide RingCentral for Zendesk UK Admin Guide Contents Contents Introduction... 3 About RingCentral for Zendesk.........................................................
More informationTELUS Business Connect for Google User Guide
TELUS Business Connect for Google User Guide TELUS Business Connect for Google User Guide Contents 2 Contents Introduction... 4 About TELUS Business Connect for Google... 5 About this guide... 5 Basics...
More informationThe TELUS Business Connect Mobile solution. Admin guide
The TELUS Business Connect Mobile solution Admin guide Table of contents. Part Getting started 4 Introduction 5 Admin homepage 5 Main functions 5 Admin Portal 5 My Extension 6 Do Not Disturb 7 RingOut
More informationMobile App Department Manager Guide. Department Manager Guide
Mobile App Department Manager Guide Department Manager Guide RingCentral Office@Hand from AT&T Mobile App Department Manager Guide Table of Contents Table of Contents Welcome... 3 Main Menu... 5 Messages...5
More informationRingCentral Professional/Office. Basic Start Guide FOR ADMINISTRATORS
RingCentral Professional/Office Basic Start Guide FOR ADMINISTRATORS Contents 3 Getting Started 4 How to access your account 5 The Overview Page 6 Messages 7 Activity Log 8 Contacts 9 Settings 10 Billing
More informationBT CLOUD PHONE. USER GUIDE FOR MY EXTENSION.
BT CLOUD PHONE. USER GUIDE FOR MY EXTENSION. WHAT S IN THIS GUIDE. 1. Welcome to BT Cloud Phone. 3 2. Express setup. 4 3. Accessing the BT Cloud Phone Portal. 5 4. My Extension Dashboard. 6 4.1 Overview:
More informationMobile App Adminstrator Guide. Administrator Guide
Mobile App Adminstrator Guide Administrator Guide RingCentral Office@Hand from AT&T Mobile App Administrator Guide Table of Contents Table of Contents Overview...4 Getting Started... 5 How to Start...5
More informationInstallation Guide. 3CX CRM Plugin for ConnectWise. Single Tenant Version
Installation Guide 3CX CRM Plugin for ConnectWise Single Tenant Version "Copyright VoIPTools, LLC 2011-2016" Information in this document is subject to change without notice. No part of this document may
More informationContents Introduction... 4 Features new to CyDesk Web... 4 Call History: - Show All or Filter by Category... 4 Call History: - View the Call History
Contents Introduction... 4 Features new to CyDesk Web... 4 Call History: - Show All or Filter by Category... 4 Call History: - View the Call History of other Agents... 4 Busy Agents: - Hover to View who
More informationRingCentral for Zapier. User Guide
RingCentral for Zapier User Guide RingCentral for Zapier User Guide Contents 2 Contents Introduction.............................................................. 3 About RingCentral for Zapier.........................................................
More informationUser Guide. 3CX CRM Plugin for AutoTask. Single Tenant Version
User Guide 3CX CRM Plugin for Single Tenant Version "Copyright VoIPTools, LLC 2011-2016" Information in this document is subject to change without notice. No part of this document may be reproduced or
More informationMiCloud CRM Integrations USER GUIDE
MiCloud CRM Integrations USER GUIDE Release 4.0 Document Release 1.0 January 2018 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel
More informationRingCentral Office. New Admin Setup
RingCentral Office New Admin Setup RingCentral Office New Admin Setup Table of Contents 2 Welcome to RingCentral 2 Activate Your Account 3 Your Account Security 4 Create Your Password 5 Set Your PIN 6
More informationQuick Start Guide for RingCentral Users
Quick Start Guide f RingCentral Users Learn how to use: Desk phones RingCentral f ios/android RingCentral Meetings RingCentral f Desktop RingCentral Quick Start Guide Desk Phones How to use your RingCentral
More informationUser Guide. 3CX CRM Plug-in for Zendesk. Version
User Guide 3CX CRM Plug-in for Zendesk Version 15.5.89 "Copyright VoIPTools, LLC 2011-2018" Information in this document is subject to change without notice. No part of this document may be reproduced
More informationInstallation Guide. 3CX CRM Plugin for Autotask. Version:
Installation Guide 3CX CRM Plugin for Autotask Version: 15.5.76 "Copyright VoIPTools, LLC 2011-2018" Information in this document is subject to change without notice. No part of this document may be reproduced
More informationINTEGRATION GUIDE. A Guide to Talkdesk for Zendesk. Configuration, automations, benefits and more!
INTEGRATION GUIDE A Guide to Talkdesk Configuration, automations, benefits and more! Index 1. Introduction p02 2. Activating Talkdesk for Zendesk Step 1: Get your Zendesk Credentials p04 Step 2: Activate
More informationCHIME 2.6 QUICK GUIDE TO SETUP A HELPDESK QUEUE
CHIME 2.6 QUICK GUIDE TO SETUP A HELPDESK QUEUE May 2017 Copyright and Disclaimer This document, as well as the software described in it, is furnished under license of the Instant Technologies Software
More informationApplication Notes for Resource Software International Visual Rapport with Avaya IP Office Issue 1.0
Avaya Solution & Interoperability Test Lab Application Notes for Resource Software International Visual Rapport with Avaya IP Office Issue 1.0 Abstract These Application Notes describe the configuration
More informationApplication Notes for Resource Software International Visual Rapport with Avaya IP Office Issue 1.0
Avaya Solution & Interoperability Test Lab Application Notes for Resource Software International Visual Rapport with Avaya IP Office Issue 1.0 Abstract Resource Software International Visual Rapport is
More informationVirtual Office Phone Service Setup Guide
Setup Guide A guide for the Phone System Administrator Version 4.0, July 2010 Table of Contents Welcome to 8x8 Virtual Office!...3 Activate Your 8x8 IP Phones...3 The 8x8 Self Service Portal...4 Set Up
More informationQUICK START GUIDE. Virtual Office Online. Quick Start Guide Version 2.0 March 2011
Virtual Office Online Quick Start Guide Version 2.0 March 2011 This Quick Start Guide provides basic information about using Virtual Office Online account. Virtual Office Online Overview Once you ve logged
More informationvsuite Home Phone Feature Reference
vsuite Home Phone Feature Reference Below is a list of features that are included with you new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact
More informationFive9 Agent Desktop Toolkit
Cloud Contact Center Software Five9 Agent Desktop Toolkit User s Guide November 2017 The Agent Desktop Toolkit comprises the CTI Web Services and the Web toolbar, a softphone integrated in your browser.
More informationHow to Set Up and Customize Accounts in Windows 10 Mail Application
How to Set Up and Customize Email Accounts in Windows 10 Mail Application Windows 10 comes with a built-in Mail app, from which you can access all your different email accounts (including Outlook.com,
More information7. Directories 7.1. Making Calls Using Directories 7.2. Using the Personal Directory 7.3. Contact Search 7.4. Custom Directories
Unity Desktop User Guide Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call
More informationRingCentral Office. User Guide
RingCentral Office User Guide RingCentral Office User Guide Table of Contents 4 Welcome to RingCentral 4 Activate Your Account 5 Your Account Security 8 Quickly Get Up and Running 8 Review Your User Profile
More informationVirtual Office Phone Service Setup Guide
Setup Guide A guide for the Phone System Administrator Version 6.0, November 2010 Table of Contents Welcome to 8x8 Virtual Office!...3 8x8 Virtual Office Softphone...3 Activate Your 8x8 IP Phones...3 The
More informationSKYPE FOR BUSINESS INTEGRATION FOR COMCAST BUSINESS VOICEEDGE
SKYPE FOR BUSINESS INTEGRATION FOR COMCAST BUSINESS VOICEEDGE USING THE SKYPE FOR BUSINESS INTEGRATION FOR BUSINESS VOICEEDGE The Skype Integration connects your Comcast Business VoiceEdge service to your
More informationEndpoint Connector. User Guide
Endpoint Connector User Guide Notice This user guide is released by Inter-Tel, Inc. and provides information necessary to use the Inter-Tel Endpoint Connector adapter. The guide contents, which reflect
More informationDescription. Table of Contents. Effective Date. System Requirements
Description The VoiceEdge for Skype for Business Companion App connects your Comcast Business VoiceEdge service to your Skype for Business account. Using click-to-dial, you can initiate phone calls directly
More informationINSTALLATION GUIDE. Installing PhoneBurner for Salesforce. PhoneBurner for Salesforce
PhoneBurner for Salesforce INSTALLATION GUIDE Installing PhoneBurner for Salesforce PhoneBurner s power dialer dramatically boosts live client interactions and overall productivity by 447%. PhoneBurner
More informationUser Guide. Start-up Guide for Users
User Guide Start-up Guide for Users RingCentral Office@Hand from AT&T Start-up Guide for Users Table of Contents Table of Contents Welcome to RingCentral Office@Hand from AT&T...4 The Overview Page...
More informationhow to use CTi Connect
Access Your Account From Any Computer Navigate to videxio.com from any web browser and click User Login in the upper right hand corner Enter your credentials (Use the same credentials set up during your
More informationFive9 Adapter for Oracle
Cloud Contact Center Software Five9 Adapter for Oracle Agent s Guide November 2017 This guide describes how to use the integration between Five9 and the Oracle Service Cloud to process calls, voicemail,
More informationCDK Communicator for Android Quick Reference Card
Quick Reference Card This document highlights the use of CDK Communicator as both a softphone and an instant messenger & presence application on an Android smartphone. What is CDK Communicator? Download
More informationEnterprise Voice SUBSCRIBER GUIDE
Enterprise Voice SUBSCRIBER GUIDE Conterra Networks Enterprise Voice SUBSCRIBER GUIDE 3 TABLE OF CONTENTS Table of Contents Introduction... 6 Logging in... 6 Navigation Bar, Sub-Menu and Page Layout...
More informationConnected Office Voice Group User Reference Guide 01/10/2016
Connected Office Voice Group User Reference Guide 01/10/2016 USER REFERENCE GUIDE Welcome to Connected Office Voice! This guide describes the user features of your new VoIP services and is intended for
More informationCisco Voice Services Self-Care Portal User Guide
Cisco Voice Services Self-Care Portal User Guide OVERVIEW What Is It? The Self Care Portal can be used to manage your telephone settings, including changing and updating settings without contacting the
More informationGoogle Auto User Provisioning
Google Auto User Provisioning RingCentral for G Suite Google Auto User Provisioning Contents 2 Contents Introduction................................................................ 3 Enabling the Google
More informationHughesFlex Cloud PBX Quick Start Guide
HughesFlex Cloud PBX Quick Start Guide www.hughesflex.com 309-277-4111 info@hughestel.com WELCOME Welcome to HughesFlex Cloud PBX! This guide is intended to get you up and running with the basic features
More informationRingCentral for Desk. UK Admin Guide
RingCentral for Desk UK Admin Guide RingCentral for Desk UK Admin Guide Contents Contents Introduction... 3 About RingCentral for Desk........................................................... 4 About
More informationSage CRM 7.3 SP1 CTI Guide
Sage CRM 7.3 SP1 CTI Guide Copyright 2015 Sage Technologies Limited, publisher of this work. All rights reserved. No part of this documentation may be copied, photocopied, reproduced, translated, microfilmed,
More informationFive9 Adapter for Velocify
Cloud Contact Center Software Five9 Adapter for Velocify Agent s Guide November 2017 The Five9 Adapter for Velocify enables you to integrate the Five9 Cloud Contact Center with the Velocify desktop. This
More informationENTERPRISE SUBSCRIBER GUIDE
ENTERPRISE SUBSCRIBER GUIDE Enterprise Subscriber Guide 880 Montclair Road Suite 400 Birmingham, AL 353 www. TABLE OF CONTENTS Table of Contents Introduction...6 Logging In...6 Navigation Bar, Sub-Menu
More informationFive9 Virtual Contact Center
Cloud Contact Center Software Five9 Virtual Contact Center Agent s Guide November 2017 This guide describes how to receive and process calls and textual interactions and use tools, such as scripts, worksheets,
More informationGetting Started with Skype PSTN Calling Placing a call
Getting Started with Skype PSTN Calling Placing a call Once Skype PSTN (Public Switched Telephone Network) calling has been enabled on your account, you will see a new Dialer icon on your Skype for Business
More informationUnified Communicator Mobile
MITEL Unified Communicator Mobile Mobile Client Handset User Guide Release 2.2 Mobile Client Handset User Guide NOTICE The information contained in this document is believed to be accurate in all respects
More informationA Sample Configuration for Computer Instruments e-ivr Automated Attendant and Voic 3.0 with Avaya IP Office System Issue 1.
Avaya Solution & Interoperability Test Lab A Sample Configuration for Computer Instruments e-ivr Automated Attendant and Voicemail 3.0 with Avaya IP Office System 1.4 - Issue 1.0 Abstract These Application
More informationFive9 Plus Adapter for Salesforce Lightning Experience
Cloud Contact Center Software Five9 Plus Adapter for Salesforce Lightning Experience Agent s Guide June 2018 The Five9 Plus Adapter for Salesforce Lightning Experience integrates the Five9 Cloud Contact
More informationBUSINESS LINE COMMPORTAL GUIDE
wowforbusiness.com BUSINESS LINE COMMPORTAL GUIDE WOW! Business BCSE.U.1505.O Business Line CommPortal Guide Table of Contents Getting Started...3 Dashboard...4 Messages and Calls...5 Messages...5 Missed
More informationVirtual Communications Express User Guide: Call Center Agent
Feature Overview The Call Center is designed to support the needs of Call Center agents in any environment. It supports the full set of call handling functions, ACD state management, integration of multiple
More informationInformationTechnology
dvanced Calling Features The Polycom VVX 501 is the supported handset for the University's digital voice-over-ip telephone service. The VVX 501 integrates with the University's Skype for Business unified
More informationGroup Administrators
Hosted VoIP Phone System Blue Platform Admin Portal Guide for Group Administrators Table of Contents 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Admin Portal... 7 3 Hosted VoIP Admin
More information8x8 Virtual Office Salesforce Call Center Interface User Guide
8x8 Virtual Office User Guide August 2012 The Champion For Business Communications Table of Contents 8x8 Virtual Office Salesforce Call Center App... 3 System Requirements...3 Installation... 4 Uninstalling
More informationMy Phone. My Phone - Overview. Signing In
My Phone - Overview The Optus Loop My Phone portal gives you full access to your personal phone service settings, allowing you to customise and manage your service to suit your specific requirements. Within
More informationRingCentral Office. New User Setup
RingCentral Office New User Setup RingCentral Office New User Setup Table of Contents 2 Welcome to RingCentral 2 Activate Your Account 3 Your Account Security 6 Quickly Get Up and Running 6 Review Your
More information1 P age NEXTIVA CALL CENTER. Supervisor User Guide. nextiva.com/support 2015 NEXTIVA, ALL RIGHTS RESERVED
1 P age NEXTIVA CALL CENTER Supervisor User Guide nextiva.com/support 2015 NEXTIVA, ALL RIGHTS RESERVED 2 P age Creating Employees... 3 Creating an Employee... 3 Assigning Licenses to Employees... 7 Schedules...
More informationFive9 Plus Adapter for Microsoft Dynamics CRM
Cloud Contact Center Software Five9 Plus Adapter for Microsoft Dynamics CRM Agent s Guide November 2017 The Five9 Plus Adapter for Microsoft Dynamics CRM integrates the Five9 Cloud Contact Center with
More informationHosted Voice Console Assistant Set-up and User Guide V
Hosted Voice Console Assistant Set-up and User Guide V4.12.10 Table of Contents System Requirements General Information Download, Installation & Upgrade Launching the Application - Login/Logout Navigation
More informationUSER GUIDE Summer 2015
USER GUIDE Summer 2015 Copyright and Disclaimer This document, as well as the software described in it, is furnished under license of the Instant Technologies Software Evaluation Agreement and may be used
More informationOfficeSuite UC Connector for Salesforce
USER TRAINING GUIDE OfficeSuite UC Connector for Salesforce 1 OFFICESUITE UC CONNECTOR FOR SALESFORCE: USER TRAINING GUIDE Table of contents 3 Introduction 4 Operating system, hardware and software requirements
More informationCrexendo QuickStart Guide Crexendo Cloud Communications Questions? Call
Getting Started Logging In To log into the Crexendo Web Interface, open http://www.crexendo.net and click the Login link in the far upper right corner of the screen. The next screen you see will be the
More informationAssistant User Guide
mydatavo Assistant User Guide 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Table Of Contents Features...ii Introduction...1 1. Installing mydatavo Assistant...1 1 System Requirements... 1 1.2
More informationRingCentral Office Premium Edition
RingCentral Datasheet RingCentral Office Premium Edition RingCentral Office Premium Edition Empower your business to communicate, collaborate, and connect via voice, team messaging and collaboration, audio
More informationOne Talk Portal Administrator s Guide
One Talk Portal Administrator s Guide vzw.com/mybusiness About the One Talk Portal With One Talk SM from Verizon Portal, you can view your company s One Talk services, manage your accounts, create orders
More informationPhone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT
Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT SalesLogix NOTICE The information contained in this document is believed to be accurate in all respects but is not
More informationQUICK START GUIDE NTS HOSTED PBX CALL MANAGER. Welcome. Getting Oriented
QUICK START GUIDE NTS HOSTED PBX Welcome Welcome to NTS Hosted PBX! This guide is intended to get you up and running with the basic features associated with the product. For more in-depth information,
More informationFive9 Plus Adapter for Agent Desktop Toolkit
Cloud Contact Center Software Five9 Plus Adapter for Agent Desktop Toolkit Agent s Guide November 2017 The Five9 Plus Adapter for Agent Desktop Toolkit integrates the Five9 Cloud Contact Center with your
More informationAgenda. 6. Key Descriptions 7. Programming Video Example 8. Change Ring Tone 9. Contact Us
Agenda 1. Logging In 2. CommPortal Access 3. Program Phone Keys 4. Program Line Keys 5. Program Bottom Keys 6. Key Descriptions 7. Programming Video Example 8. Change Ring Tone 9. Contact Us NHC Academy:
More informationWelcome to homextend for Android
Welcome to Everything you need to to set up and use your homextend mobile phone client This guide is for users that have subscribed to a residential service that includes the homextend client. The client
More informationUSER MANUAL. Calendar 365 TABLE OF CONTENTS. Version: 4.0
USER MANUAL TABLE OF CONTENTS Introduction... 1 Benefits of Calendar 365... 1 Pre-requisites... 2 Installation... 2 Installation Steps... 2 Configuration Steps... 5 Calendar Management... 19 Calendar Activities...
More informationVirtual Communications Express Admin Guide: Getting Started Welcome to Verizon Virtual Communications Express!
Welcome to Verizon Virtual Communications Express! Virtual Communications Express is an easy-to-use service designed to enhance communications with your coworkers, customers, and suppliers. It can help
More informationSkype for Business. How-to Guide
Skype for Business How-to Guide Fall 2016 Get to Know Skype for Business Contents Contacts... 1 Searching For and Adding Contacts... 1 Creating Contact Groups... 2 Tagging a Contact... 3 Instant Messaging
More informationSkype for Business User Guide
Skype for Business User Guide Dublin Institute of Technology Authored By: Barry Byrne (March 2018) Nexus Open Systems Ltd +44 1392 205095 Vale House Pynes Hill Rydon Lane Exeter Devon EX2 5AZ Contents
More informationUser Manual Zultys Outlook Communicator V.2
Technical Publications January 13 User Manual Zultys Outlook Communicator V.2 Author: Zultys Technical Support Department. Z Z u l t y s, I n c. 7 8 5 L u c e r n e S u n n y v a l e, C a l i f o r n i
More informationStart your greeting once the Incoming Call window appears. Make sure you are in Ready state to receive incoming calls
Agent Desktop Plus Working With Voice Calls Receiving & Initiating Calls Receiving an Outbound Campaign Call Make sure you are in Ready state to receive incoming calls Always enable Auto-Answer for Outbound
More information8x8 Virtual Office Telephony Interface for Salesforce
8x8 Virtual Office Telephony Interface for Salesforce User Guide May 2014 The Champion For Business Communications Table of Contents... 3 System Requirements...3 Using the 8x8 Virtual Office Telephony
More informationFive9 Plus Adapter for Salesforce
Cloud Contact Center Software Five9 Plus Adapter for Salesforce Agent s Guide November 2017 The Five9 Plus Adapter for Salesforce integrates the Five9 Cloud Contact Center with your Salesforce.com desktop.
More informationOne Talk Portal administrator s guide
One Talk Portal administrator s guide About the One Talk Portal With the One Talk SM from Verizon Portal, you can view your One Talk services, manage your accounts, create orders and much more. You can
More informationHarvard Phone. Introduction to Contact Center CONTACT CENTER CLIENT QUICK REFERENCE QUIDE
Introduction to Contact Center Interaction Desktop is an interaction and communications manager for desktop or laptop PCs, and offers more functionality than your office telephone. Use it to manage all
More informationViewing MLHGs To view the MLHG(s) that you belong to, log on to your CommPortal account (at and navigate to the Groups tab.
Hosted Call Center (HCC) is also known as ACD (Automatic Call Distribution). Multi Line Hunt Groups (MLHGs) are also referred to as Queues. Hosted Call Center for MLHG Members Members of MLHGs who are
More informationUser Guide. 3CX Robo Dialer. Version
User Guide 3CX Robo Dialer Version 15.5.143 "Copyright VoIPTools, LLC 2011-2018" Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted
More informationQuick Resource for Crexendo Home Office Suite
Crexendo Business Solutions Inc. Quick Resource for Crexendo Home Office Suite Crexendo QuickStart Guide 1 Crexendo QuickStart Guide Crexendo Business Solutions Inc. Getting Started Adaptor Installation
More information8x8 Virtual Offce Mobile User Guide for ios
8x8 User Guide for ios Works with iphone, ipad and ipod Touch Version 4.0, October 2012 The Champion For Business Communications Table of Contents introduction...3 Features...3 Technical requirements...4
More information8x8 Virtual Office Sage ACT! Integration User Guide
8x8 Virtual Office Version 1.1, January 2015 Table of Contents 8x8 Virtual Office Sage ACT! Integration....................3 System Requirements...3 Uninstalling ACT! Integration Software...3 Installation...4
More informationUnity Reception. Initial Access. The Interface
Unity Reception Initial Access The first time Unity is started you will be prompted to login. Contact the service provider to receive your credentials, or for assistance with server connection details,
More informationThe Evolved Office Assistant
The Evolved Office Assistant USER GUIDE TM 995 Old Eagle School Road Suite 315 Wayne, PA 19087 USA 610.964.8000 www.evolveip.net Release 1.0 Document Version 1 Copyright Notice Copyright 2008 Evolve IP,
More informationUNITY CRM INTEGRATION USER GUIDE
UNITY CRM INTEGRATION USER GUIDE CONTENTS 1 Overview... 1 2 Configuring Salesforce Integration... 2 3 Configuring AGILE CRM Integration... 5 4 Configuring MS Dynamics Integration... 7 4.1 Integrating MS
More informationPortal User Guide. Portal Release 3.13
Portal User Guide Portal Release 3.13 https://portal.3starsnet.com Page 1 01-08-2018 Contents 1 Introduction 4 2 Accessing Messages on the Web Interface 4 2.1 Searching for Messages 4 2.2 Sorting Messages
More informationMyOfficeSuite Desktop App
MyOfficeSuite Desktop App USING THE MYOFFICESUITE DESKTOP APP TO BE MORE PRODUCTIVE CONTACT SUPPORT 1-888-623-VOIP OfficeSuiteSupport@Broadviewnet.com http://community.broadviewnet.com Table of Contents
More informationAvaya one-x Mobile User Guide for J2ME
Avaya one-x Mobile User Guide for J2ME 18-602147 Issue 1 November 2007 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was
More informationUNITY MOBILE IPHONE USER GUIDE
UNITY MOBILE IPHONE USER GUIDE CONTENTS 1 Introduction... 2 2 How It Works... 3 3 Getting Started... 4 3.1 Login... 4 3.2 Linking Unity to the Mobile Device... 5 3.3 Specifying the Outgoing Call Option...
More information