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1 1 of 6 10/11/ :55 Toll Free: GATOR Local: Now hosting over 8,000,000 domains! HOME WEB HOSTING RESELLER HOSTING VPS HOSTING DEDICATED SERVERS SUPPORT AFFILIA HostGator.com» Support Portal Browse by Topic Pre-Sales & Policies Support Portal Home» Specialized Help» Technical» Magento install error - Exception printing is disabled Magento install error - Exception printing is disabled Here is a known error which can occur when installing Magento: There has been an error processing your request Exception printing is disabled by default for security reasons. Error log record number: XXXXXXXXXXXXXXX Here is the solution: 1. Navigate to the "errors" folder. 2. Change local.xml.sample to local.xml 3. You should now see a new list of crazy errors all over the Magento page - this is okay. 4. Open magento/lib/zend/cache/backend/file.php and look for: protected $_options = array( 'cache_dir' => 'null', Search [?] Hosting Guide cpanel WebHost Manager (WHM) Plesk SSL Certificates Specialized Help Offers & Bonuses Affiliates Helpful Resources Account Addons Billing System HostGator Blog HostGator Forums Video Tutorials Contact Us Interact and Engage HostGator Blog Twitter Facebook 5. Change it to: protected $_options = array( 'cache_dir' => 'tmp/', Save it. Now the final step is to go create a tmp folder in the root Magento folder. That's it. Share This Was this article helpful to you? Yes No

2 2 of 6 10/11/ :55 Article Comments Yogesh It helps me and solved my problem. This is really helpfull post. Regards, Yogesh P. Posted: June 29, 2010 Agam amazing this is very helpful article. I have solved my problem with this article thankyou Posted: July 20, 2010 iran PHP Parse error: syntax error, unexpected '/', expecting ')' in E:\home \ciatennis\web\lib\zend\cache\backend\file.php on line 91? Posted: September 20, 2010 HostGator I hope you are on a Windows dedicated server, otherwise your site is trying to access files on your local PC. I suggest you reinstall Magento or contact us via for assistance with the error message. Posted: September 20, 2010 Toy Amazing!!! I love you Posted: November 29, 2010 Rahul Thx.. i also solved using this post Posted: April 18, 2011 Nico THANK YOU VERY MUCH for this very helpful post! Finally I succedded in making Magento working on my server and my website! Posted: April 24, 2011 Nicolas Thank you, you're great that's exactly what was wrong

3 3 of 6 10/11/ :55 Great thanks Posted: May 12, 2011 Rowan YOU SIR! ARE A HERO! Posted: September 29, 2011 Elvis Wow! This has saved me from a heart attackl...lol. Thanks so much Posted: October 1, 2011 Philosoft.info thx boss...this is a great solution... Posted: December 4, 2011 Josh Howenstine Worked for me! Thanks Posted: February 22, 2012 sankhabanerjee maintenance.flag the file in your root folder the reason of the error.just rename it to _maintenance.flag Posted: March 5, 2012 Lean Your article has been really helpfull and clear for me, i solved my Magento's issue, thank you a lot!!! Posted: March 20, 2012 Nikolaj Thank you, this solved my problem right away. Posted: March 22, 2012 Fernando Thanks for the help, God bless you Posted: March 30, 2012 Chris WOW - thanks! This really works! Posted: April 3, 2012 abdou

4 4 of 6 10/11/ :55 gooood!! thank you for the help Posted: May 10, 2012 Chido Dike I'm the happiest person here. This worked really well. Thanks HostGator. Thanks Y'all Posted: May 14, 2012 TG-Gary Phew! So glad I found this. I'm not even a customer! Saved me from a terrible first impression with a client. I wish I could somehow thank HG for this. Posted: May 25, 2012 Dan Thank you so much. You are Wonderful Posted: June 15, 2012 Mahfuz Thanks. Posted: July 29, 2012 phalguni It is really useful. thanks a lot :) Posted: August 23, 2012 Ben Merci beaucoup!!! Posted: August 27, 2012 Dan Great!!! Thanks. It worked. Posted: September 13, 2012 sandeep thank you sir this is very awesome post Posted: October 4, 2012 Pradeep Thakur Great work boss...thank you so much. Posted: October 12, 2012

5 5 of 6 10/11/ :55 HostGator Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or so we can assist you right away. Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing. Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, or phone. Posted: December 13, 2011 (Global Reply) Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via , phone or live chat for fast assistance. Post Comment Name: Human? recaptcha challenge image Get a new Get challenge an Help audio challenge Comment:

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