USER GUIDE How to open an account and register your products for extended warranty

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1 USER GUIDE How to open an account and register your products for extended warranty Please read this document before creating an account and registering your products for the first time. If you already have an account read the first 3 pages and jump to Login to an existing account Page 1 STANDARD WARRANTY PERIOD 2 EXTENDED WARRANTY PROGRAM 2 THE BENEFITS OF PRODUCT REGISTRATION 2 WARRANTY CONDITIONS 3 HOW TO OPEN AN ACCOUNT 4 LOGIN TO AN EXISTING ACCOUNT 7 HOW TO REGISTER YOUR PRODUCT FOR EXTENDED WARRANTY 8 PAGE HOW TO REGISTER YOUR BATTERY FOR EXTENDED WARRANTY 13

2 STANDARD WARRANTY PERIOD Back to top The warranty period for your Milwaukee tool, battery pack and charger is 1 year from the date of purchase. You do not have to register your products to obtain the standard warranty period. To claim under this warranty, the date of purchase of the tool must be documented by an invoice/receipt. EXTENDED WARRANTY PROGRAM Back to top If you register your Product within 30 days of purchase, you are eligible to extend your warranty upon purchase verification. *Exclusions apply *Chargers, Nail Guns, Heated jackets (except the battery port) and 28v Batteries are excluded from extended warranty periods. You may extend the warranty period for your Milwaukee tool to 3 years from the date of purchase. You may extend the warranty period for your Milwaukee 12 & 18 volt battery to 2 years from the date of purchase. To obtain the extended warranty, the registration process must be completed within 30 days from the date of purchase. Failure to register your product online and/or submission of a valid invoice/receipt will void the warranty extension. Please ensure ALL information submitted/uploaded is correct. Extended warranty is ONLY available via online registration, offline (mailing in of warranty registration) will not be accepted. THE BENEFITS OF PRODUCT REGISTRATION Back to top WARRANTY CLAIMS If your product develops a fault, Milwaukee can better service your claim as all the product information and proof of purchase is recorded electronically. In 2018 we will be launching E-Service. This new service will allow you to arrange collection of your faulty tool directly from your account. It will also keep you up to date with the collection, Repair & Return process. YOUR SAFETY This allows us to contact you with important product notifications. CONFIRMATION OF OWNERSHIP This will provide you with a record in case of product loss, fire or theft. IMPROVED PRODUCT DEVELOPMENT This may help us continue to improve and design products that meet your needs. Page 2

3 WARRANTY CONDITIONS (abridged version) Back to top In addition to any statutory rights resulting from the purchase, this product is covered by a warranty as stated below. The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty period is one year for products, batteries and chargers. This warranty applies only on new products. There is a possibility to extend the warranty period over the period described above using the registration on the website. The end user needs to register his/her newly-acquired tools online within 30 days the date of purchase. The end user may register for the extended warranty in his country of residence if listed on the online registration form where this option is valid. Furthermore, end users must give their consent to the storage of the data which is required to be enter online, and they must accept the terms and conditions. The registration certificates, which is sent out by , and the original invoice or other proof of purchase (receipt) showing the product and date of purchase will serve as proof of the extended warranty. Your statutory rights remain unaffected. The warranty covers all defects of the product for 12 months from the purchase date due to faults in materials or manufacturing. The warranty is limited to repair and/or replacement and does not include any other obligations including but not limited to incidental or consequential damages. The warranty is not valid if the product has been misused, used contrary to the instruction manual, or being incorrectly connected. This warranty does not apply to: o Any product not CE certified o Any damage caused by external influences (water, chemical, physical, shocks) or foreign substances o Normal wear and tear o Inappropriate use, overloading of the tool o Components (parts and accessories) subject to natural and normal wear and tear o Customer abuse A repair/replacement under this warranty is free of charge. It does not constitute an extension or a new start of the warranty period. Exchanged parts or tools become our property. In some countries delivery charges or postage will have to be paid by the sender. This warranty is valid in the European Community, Switzerland, Iceland, Norway, Liechtenstein, Turkey and Russia. Outside these areas, please contact your authorized dealer to determine if another warranty applies. For a full copy of our warranty condition click on the link or copy and paste into your browser Page 3

4 HOW TO OPEN AN ACCOUNT Back to top To register your product for extended warranty you must first open an account If you already have an account go to page 7 To create a Milwaukee Account. Click on the link below or copy and paste it into your browser Click on EN next to the UK flag To create a new account, click on CREATE YOUR ACCOUNT If at any stage during the process you hover over the additional information a box will appear with some Page 4

5 Fill in your account details. Read and tick the Privacy Policy box and click on the REGISTER button. Please note: The password is case sensitive and must follow the rules All boxes marked with a red asterisk are mandatory Your Country must be either UK, Republic of Ireland, Malta, Jersey or Guernesey. Your account has now been set up but is not active! After you have created your Milwaukee account we will send you an to confirm and validate your address. You will need to log into your account in order to finalise the account activation! Page 5

6 Once you have logged into your account click on the link marked VALIDATE MY REGISTRATION located on your Account confirmation request YOU WILL NOT BE ABLE TO LOG INTO YOUR ACCOUNT UNTIL IT HAS BEEN VALIDATED Joe Bloggs Once your account is validated you will be able to log into your Milwaukee account and register your tools. If you click on the link See you soon on it will take you directly there. Page 6

7 LOGIN TO AN EXISTING ACCOUNT Back to top If you already have an existing account, click on the link below or copy and paste it into your browser N.B. Save it as a favourite for future use Enter your Login / into the first grey box (This is the account user name used when creating the account) Enter your Password into the second grey box Click on the LOGIN button Page 7

8 HOW TO REGISTER YOUR PRODUCT FOR EXTENDED WARRANTY Back to top Before starting the registration process please ensure you have the following in front of you. Proof of purchase (till receipt or Invoice) The product(s) - Tool and battery(s), as the attached rating plates contain information required for the registration process. NB. Chargers, Nail Guns, Heated jackets (except the battery port) and 28v Batteries are excluded from extended warranty periods. Please note: if you purchased a multiple tool kit or a kit with batteries each tool and battery within the kit is required to be registered separately. Click on the icon of the product you are registering. If you are registering a tool and battery click on the tool as the battery can be registered at the same time. The tool will be registered first The following will be displayed Page 8

9 Before registering the product, you will need to identify and select the style of Rating Plate that is on your product. Look at the style of the long code number on your rating plate and compare it to the 3 options below The 1 st and 2 nd options are the two most common Rating Plate used on our tools. They are the most recent versions used. (for batteries they are different) IF THE WRONG VERSION HAS BEEN SELECTED THE CODES THAT YOU ENTER WILL NOT BE ACCEPTED AND YOU WILL RECEIVE AN ERROR MESSAGE. CLOSE THE MESSAGE AND SELECT THE CORRECT LABEL. With each step of the process the area of the rating plate you require will be highlighted in green. Type in the 1 st set of numbers from the long code number, this is a 6-digit number unless it is prefixed with A drop-down box will appear showing you different versions of the tool you are registering. Choose the top one of these options by clicking on it. NB. It may be prefixed by 4000 even if you did not enter 4000 IF YOU DO NOT CLICK ON ONE OF THE OPTIONS IT WILL NOT REGISTER. Page 9

10 After every option you will need to validate the data by clicking on the validate button The 2 nd step is to enter the 5 or 6-digit serial number. The number of digits you enter will depend on the style of Rating Plate you have. Click on the validate button The 3rd step is to enter the production code from the tool. The production code is at the end of the long code number. It is made up of a letter and a year. Click on the validate button Page 10

11 Enter the date the tool was purchased on. A small calendar option will appear, click on the calendar to select the date of purchase. NB. This must be done within 30 days of purchase. Click on the validate button Once you have validated all the data and it has been accepted the option to register a battery will appear. If your tool was bought as a naked version (no battery or charger) you can ignore this step and move on to attaching your Proof of purchase (strongly recommended for a paperless process). Enter your dealer details and add a comment if required NB. The comment and History of the tool boxes are free text and not mandatory. Finally click on the REGISTER button to register your product. If you have a battery(s) to register, click on the REGISTER A BATTERY button and go to HOW TO REGISTER YOUR BATTERY FOR EXTENDED WARRANTY. Please Note: If you select the battery icon on the Do you want to register screen the process is the same Please Note: You will come back to this part of the process once the battery has been recorded. Page 11

12 The next screen shows the product(s) that you are registering. If it/they are correct click on the Validate button. If there is an error in the recorded information, click on the edit button and correct the error. Click on the VALIDATE button to register your product(s) The following will be displayed. You can now 1. View our registered tools 2. Register a new tool 3. Register another tool with the same proof of purchase (purchase information is already filled in and POP is attached) Page 12

13 HOW TO REGISTER YOUR BATTERY FOR EXTENDED WARRANTY Back to top If from the home page, click on the battery icon. The following will be displayed As with the rating plate on the tools you will need to click on the style of rating plate you have on your battery. Please Note: If you have 2 different batteries the labels may be different Page 13

14 1 2 3 Option 1 - Product code Date code Serial Number Option 2 - Product code Serial Number No date code Option 3 - Product code Serial Number Date code The 1 st & 2 nd options are the most current versions, the 3 rd option is from an older battery. Page 14

15 The first number to enter is the Article number or Code this will start with As with the registration process for tools the numbers you will need to enter will be highlighted in green. As you type in the number a list will appear. Enter the complete number and only one battery will be displayed. Click on it to select and click on the validation button. Type in the serial number from the battery and click on the validate button. (include leading zeros) Page 15

16 Depending on the type of rating plate the Production code varies. On one type it is yymmdd E.G on another type of battery it will be etched on in a combination of letters E.G. FOHCU After validating, you will be given the option of registering another battery. If your tool came with 2 batteries, follow the same procedure. If you have no more batteries to register, click on the register button at the bottom of the screen. The next screen shows the product(s) that you are registering. If it/they are correct click on the Validate button. If there is an error in the recorded information, click on the edit button and correct the error. Page 16