Installation Instruction REDDOXX Virtual Appliance (VA) 2015, January 9th

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1 Installation Instruction REDDOXX Virtual Appliance (VA) 2015, January 9th

2 Table of Contents 1 Supported Virtual Appliance Products vmware CITRIX XEN Hyper-V REDDOXX Virtual Appliance Variants Prerequisites for a new Virtual Appliance VmWare CITRIX XEN Hyper-V (since version 2029) Installation Process Firewall - Port List Operating and configuration Network Settings Setting up a Domains Add Local Networks Configuring Forwarding Defining Addresses Diagnose License Information

3 1 Supported Virtual Appliance Products 1.1 vmware VMware vsphere (ESX) VMware Server (from v. 2.0) VMware Workstation (from 5.x) 1.2 CITRIX XEN CITRIX XEN Server (Version 6.1) 1.3 Hyper-V Hyper-V (from Windows 2008R2) An appropriate ISO-Image can be downloaded by the following link: 3

4 2 REDDOXX Virtual Appliance Variants When choosing the type of REDDOXX Virtual Appliance to install, it is very important to note that the correct RAM size is chosen. Differing RAM sizes will not be supported. IMPORTANT NOTE Take caution to the 2nd and 3rd column for the RAM Adjustment, as those columns refer to either Software Version until 2030 SP5 (2nd Column) and from Version 2031 and above (3rd Colum). Variant RAM until Version 2030 SP5 RAM from Version 2031 Processors RX50_VM 0.5 GB / 512 MB 2 GB / 2048 MB 1 CPU RX100_VM 1 GB / 1024 MB 3 GB / 3072 MB 1 CPU RX250_VM 2 GB / 2048 MB 4 GB / 4096 MB Up to 2 CPU's RX500_VM 3 GB / 3072 MB 5 GB / 5120 MB Up to 2 CPU's RX750_VM 4 GB / 4096 MB 6 GB / 6144 MB Up to 2 CPU's RX1000_VM 5 GB / 5120 MB 7 GB / 7168 MB Up to 4 CPU's RX1500_VM 6 GB / 6144 MB 8 GB / 8192 MB Up to 6 CPU's RX2500_VM 8 GB / 8192 MB 10 GB / MB Up to 8 CPU's RX5000_VM 12 GB / MB 12 GB / MB Up to 8 CPU's RX7500_VM 16 GB / MB 16 GB / MB Up to 8 CPU's Up to firmware version 2027 Hotfix1, the following variants are valid: Variant RAM Processors Basic_VM 256 MB 1 CPU Entry_VM 512 MB 1 CPU SMB_VM 1024 MB 1 CPU Medium_VM 2048 MB 1 CPU Enterprise_VM 4096 MB 1 CPU Note that each variant is subject to a license (Spamfinder, MailDepot, MailSealer, etc.). Additional to the standard licenses, a separate Virtual Appliance License is necessary. Please contact the REDDOXX Sales Team for further information concerning licenses. 4

5 3 Prerequisites for a new Virtual Appliance Following prerequisites need to be observed prior to the implementation of a new virtual appliance. In case that the virtual appliance is setup as a secondary node in a cluster, you should read the cluster documentation first.the documentation can be found here: VmWare Hardware Settings Operating System Linux Ubuntu 32bit Hard Disk SCSI minimum 40 GB * (see Notice) Memory See chapter 2 Network Adaptertyp flexible CD-ROM only necessary for installation 3.2 CITRIX XEN Hardware Settings Operating System other installed media, dont use a Template! Hard Disk minimum 40GB * (see Notice) Memory See chapter 2 Networking Network 0 or an other provided adapter CD-ROM only necessary for installation 3.3 Hyper-V (since version 2029) Hardware Settings Memory See chapter 2 Hard Disk minimum 40GB * (see Notice) LAN-connection virtual network If you are setting up the appliance as a secondary node in a cluster, the disc size needs to be considered (disc size must be equal or greater than on the primary node). Please read the cluster documentation for more information 5

On the initial screen, the following will be asked: Are you really sure you want to delete your harddisk and install the

6 4 Installation Process At first, you need to select between normal and hyper-v supported installation. Select 1 for normal or 2 for hyper-v support and continue with Enter. On the initial screen, the following will be asked: Are you really sure you want to delete your harddisk and install the appliance software? Select YES, and press ENTER. This is an automatic response and is dependent on the parameters of the virtual appliance. (Prerequisite of the size of the RAM see sec.2) 6

7 After confirming the installation, the partitions and the relevant data will be installed. Here it is important that the chosen size of the hard disk corresponds to the system requirements stated earlier (see Sec. 3 min. 40 GB). After the installation process is successfully completed, the Virtual Appliance will need to be restarted. Enter OK and press any key to reboot the appliance. 7

If it is necessary to restore a Backup, choose the option Appliance recovery.

8 When the appliance has finished with the restart, the below screen will appear. Normal appliance start will be highlighted, please choose this option and continue. If it is necessary to restore a Backup, choose the option Appliance recovery. Only through this method it is possible to start a Recovery. During the start up of the appliance the Reddoxx logo is shown. When the boot process has finished, the following screen will appear: Now login to the appliance. The default login is as follows: User: admin Password: AppAdmin (case-sensitive) 8

9 Now select Register to register the appliance. Insert the HTTP-Proxy parameter if required After the appliance has been successfully registered, press any key to reboot the system. 9

10 5 Firewall - Port List These ports must be opened for perfect operation of the REDDOXX Appliance: SMTP/25 TCP in/out For incoming / outgoing s DNS/53 UDP/TCP out For domain name service requests to your DNS server. HTTP/80 TCP out For communication with the REDDOXX portal. This is where the license information is checked. For the REMOTE SUPPORT SERVICE. It is possible to activate a remote access for REDDOXX's technical support via the REMOTE SUPPORT SERVICE, port 80 on the REDDOXX switching computer (RDXCALL). For Software- and pattern updates, spam validations. NTP/123 UDP out For time leveling with a time server SMB 137,138 UDP out, 139 TCP out, CIFS 445 TCP out for backup and archiving (mail depot) on a remote Windows/Samba share. LDAP/389 TCP out, LDAP/636 out for SSL For user authentication and recipient check via Active Directory, OpenLDAP, Novell edircetory, Lotus Notes Domino. LDAP/3268 TCP out For higher-performance LDAP queries against a Global Catalog Server. REDDOXX/4010 TCP in For the user and administrator console of the REDDOXX Appliance. REDDOXX/4011 TCP in For communication between admin console and the control service port of the appliance, required for the cluster manager, diagnostic utilities and the remote support service. REDDOXX/55555 TCP out For communication with the fuzzy filter remote service for spam detection. You should especially pay attention to these ports when the REDDOXX Appliance is included in another network segment, e.g. a DMZ, and separated from the internal LAN through a firewall. 10

6 Operating and configuration After rebooting the appliance, visit the REDDOXX Support-Website (http://support.reddoxx.net/downloads.php?l=en) and perform following steps: 1.

11 6 Operating and configuration After rebooting the appliance, visit the REDDOXX Support-Website ( and perform following steps: 1. Select REDDOXX Administrator GUI below Current Release. 2. Select the REDDOXX icon in the middle and download the *.exe File. 3. Run the program. 4. When the login window is open, select the dropdown menu in the hostname field and click search. When the appliance has been found, select connect. If the appliance cannot be found, enter the IP-Address manually. 11

local (default) Language: choose your preferred language in the drop down menu 6.

12 5. Complete the settings as following: Hostname: IP-Address of your appliance (a name can be set later on) Username: sf-admin (default) Password: admin Realm: local (default) Language: choose your preferred language in the drop down menu 6. Click Setup assistant" to perform the first configuration of the REDDOXX Appliance. 12

13 6.1 Network Settings Enter the host name. Enter a/your domain. Enter the IP address of the REDDOXX Appliance. Enter the corresponding subnet mask. Enter the standard gateway for the Internet connection. Enter at least one DNS server. Ensure that the DNS server is accessible, especially if the REDDOXX Appliance is located in a DMZ. To continue the basic configuration, Click on the button NEXT. CANCEL: Reject changes and exit the basic configuration. 13

14 6.2 Setting up a Domains Via the domains, you have the possibility to add all domains for which the REDDOXX Appliance is supposed to receive s. Enter all domains for which you want to receive s. Click on the button ADD. The entered domains are listed in the field domains. Observe the correct spelling of the domains. The REDDOXX Appliance cannot receive any s for other domains. To continue the basic configuration, Click on the button NEXT. In order to delete an added domain again, mark the corresponding entry with a mouse and delete it with the DEL button on your keyboard. This action cannot be undone. 14

6.3 Add Local Networks Via the local networks, you can add all local networks for which the REDDOXX Appliance is supposed to function as e-mail relay.

15 6.3 Add Local Networks Via the local networks, you can add all local networks for which the REDDOXX Appliance is supposed to function as relay. This way, the REDDOXX Appliance cannot be abused as open relay when s are sent from the inside to the outside via the REDDOXX Appliance. Enter the IP network which may send mails to the REDDOXX Appliance. Enter the subnet mask. With the subnet mask , you enter a single host (e.g ). Click on the button ADD. The entered local networks are listed in the field Local Networks. If you have several servers in various IP networks, please also add these networks or hosts. To continue the basic configuration, Click on the button NEXT. In order to delete an added network again, mark the corresponding entry with a mouse and delete it with the DEL button on your keyboard. This action cannot be undone. 15

6.4 Configuring E-Mail Forwarding Outgoing emails: 1. Enter the FQDN (host name). 2. If necessary, activate the option Forwarding via DNS if the emails are supposed to be delivered via DNS. 3.

16 6.4 Configuring Forwarding Outgoing s: 1. Enter the FQDN (host name). 2. If necessary, activate the option Forwarding via DNS if the s are supposed to be delivered via DNS. 3. Insert the Relay-Server, if outgoing s need to be send through a relay. 4. Activate the option Authentication required if the relay server demands authentication. 5. Enter the user name and password if you have activated this option in step 4. Make sure that the FQDN corresponds to the PTR of the public ip address, if this is not the case mails cannot be not delivered to certain domains (eg. Web.de) 16

17 Incoming s: 1. If necessary, activate the option Forwarding via DNS if the s are supposed to be delivered via DNS. 2. Enter an internal server at internal server. If you have several internal servers, you can configure these later per domain. To continue the basic configuration, Click on the button NEXT. 17

6.5 Defining E-Mail Addresses Here is where the e-mail address of the administrator and the REDDOXX Appliance are managed, which the REDDOXX Appliance requires for the forwarding of system messages.

18 6.5 Defining Addresses Here is where the address of the administrator and the REDDOXX Appliance are managed, which the REDDOXX Appliance requires for the forwarding of system messages. The REDDOXX Appliance uses the administrator's address to communicate with the administrator. The REDDOXX Appliance's address is used to communicate with the REDDOXX Portal. 1. In the field Administrator address enter the administrator's address. The administrator address must exist on one of your servers. At this address, you receive messages concerning innovations (release notes) and updates of the REDDOXX Appliance. 2. In the field Appliance address, enter the address of the REDDOXX Appliance. The address of the REDDOXX Appliance is required for internal operation and may not be used otherwise. Make sure that this address does not exist on your mail server and that it is forwarded by possible upstream firewalls or relays. 3. To finish the basic configuration, Click on the button FINISH. 18

7 Diagnose Please perform a diagnose check now. Start the REDDOXX Administrator 2 GUI, that can be downloaded at http://support.reddoxx.net/downloads.php?l=en.

19 7 Diagnose Please perform a diagnose check now. Start the REDDOXX Administrator 2 GUI, that can be downloaded at The Diagnostics Center allows you to test the appliance for any existing or potential problems that may or could occur in the system. Select +Health Status and start the test. If errors occur, check the corresponding diagnostic tasks in the left list. For the first installation, it is recommended to run the following diagnostic selftests. Mail Round Trip This is a runtime and mailflow test to check if mails leave the appliance correctly and reach it again. SMTP Diagnose Diagnose "SMTP" checks availabilty of a Mailserver and sends a testmail. You can use this test, to check your configured Appliance and follow the SMTP Steps to view detailed information to possible Errors. Further information can be found in the Admin Manual and the FAQ Section. 19

20 8 License Information Please supply your personal information. Select [Help] in your REDDOXX Administrator GUI and then [License Information]. Provide the contact information of your company [Customer address] and the information of your reseller, by clicking Select reseller in the left bottom. After providing all data, please click on [Update address]. Now insert your License Information. Select [License numbers] to copy/paste the licenses that you got via in the bottom field of the window and accept with [add license]. From now on the mails are processed by the appliance and you can continue setting up your appliance in detail. With the F1 key on your keyboard, you open the Administrator Manual for the corresponding Window you have opened in order to get additional information. The manuals can be found at our support website: http//support.reddoxx.net. Our FAQ Section and Downloads can be found there too. If you need any further Support, please contact your REDDOXX Reseller. 20

Administrator's Manual. Version 2029

Administrator's Manual. Version 2029 Administrator's Manual Version 2029 Copyright 2013 by REDDOXX GmbH REDDOXX GmbH Neue Weilheimer Str. 14 D-73230 Kirchheim Fon: +49 (0)7021 92846-0 Fax: +49 (0)7021 92846-99 E-mail: info@reddoxx.com Internet: