Streaming Media Survey Report

Transcription

1 Streaming Media Survey Report UCLA Common Systems Group Streaming Media and Storage Subcommittee June Contents Summary of Survey Results and Recommendations... 2 Survey Results Presentation to CSG... 5 Complete Survey Questions and Responses

2 Streaming Media Survey Summary Purpose and Goals The Streaming Media and Storage Subcommittee was asked to look across campus to assess our streaming video-related use cases to determine if there was enough commonality to pursue a shared strategy or system. This survey was part of the research that informed our recommendations. We circulated it among campus JIT staff, and had 21 voluntary participants from professional schools, central campus, research institutes, and instructional divisions and departments. Participants were asked to provide information about their present and future video-related use cases, assessing needs in six categories. The survey collected data about overall goals and ratings for specific technical requirements. Findings Media Capture and Creation Participants indicated that 95% of their videos will be submitted through file uploads, but there was considerable interest in live capture or live streaming. Mobile capture and mobile upload trailed at 50%. All indicated that administrative or IT staff would be uploading or submitting files, but with about 50% of submissions coming from faculty and students Media Consumption Approximately 85% of videos will be instructional and 55% for research, training, and marketing purposes. Intended audiences were highest for UCLA students enrolled in courses, but spread evenly over research groups, the UCLA and Extension community, and the public. About 70% of videos require a few different access restrictions, including: password-protected sharable links, embed codes for UCLA and non-ucla hosted websites, integration with CCLE and and other campus services using SSO. About 50% of participants wanted their content available from public searches. Uploading, Encoding, and Distribution Workflows Three levels of video editing requirements (simple, intermediate, and advanced) returned results of less than 50% but no participants indicated that didn t require any editing tools, so while built-in tools may not be a priority, they should be considered. 80% of respondents were interested in automatic captioning, with about 65% indicating that captioning of any kind it is an accessibility requirement for their content. About 50% already have or will need to implement a captioning workflow.

3 Ownership, Authorship, and Stewardship 100% of participations indicating that their uploaders will need intellectual property guidance and resources for understanding and assigning copyright status. There was an even distribution of need for resources about attribution, credit, branding, and procedures for take-down requests. Storage and Archiving Approximately 80% of participants indicated that they would be responsible for their videos life cycle, including long-term use and short and long term-storage. The same number will need tools available to account for varying storage time periods and degrees of access. System Administration 95% of participants indicated a need for a role-based management console for administrative and IT staff, with about 40% and 60% for students and instructors, respectively. Media management, SSO integration, and a scalable system were among the top technical requirements as well. Recommendations Regardless of the strategy or service we choose, a few elements should be priorities. We will need staff support for system administration, media management, and enduser training. We will need standards and best practices for media storage and retention, and captioning. We will need guidelines and resources for intellectual property compliance. We need support to set standards and best practices, provide training to IT staff and end-users, and have adequate staff to do so. [ed. note: When creating the survey, our group joked that the IP section was a trick question; we wanted everyone to answer that they recognized its importance, and were pleased to see that they did]. Our system should allow uploaders or administrators to tag copyright status and we should provide outreach to be sure that everyone is aware of available IP resources. When assessing potential services, we will need to take into account our predominately instructional use cases and ensure that we include a strong LMS integration, captioning services, and detailed life cycle settings. The difficulty with captioning is that automatic captioning is less expensive, but often inadequate for advanced instructional topics. Manual capturing is more accurate, but expensive. We recommend implementing a workflow with a mix of manual and automatic captioning- e.g. allow the service to create captions as a first pass, then have someone with subject experience edit for accuracy.

4 We will need strong administrative tools, including robust role-based media management and system management, bulk uploads, and metadata. Our storage options should be flexible, ideally able to provide both local and cloud hosting. Gathering more information on this topic would be useful, because needs are very case-specific. Only a few participants had a need for local storage for legal reasons, but we should make sure that we either have centralized long-term storage or can advise smaller groups about how to manage their own archives. Our uploading and distribution use cases require a system that priorities uploading and live streaming, includes basic editing tools, and adaptive streaming.

5 CSG Streaming Media and Storage Subcommittee Update to CSG June 28,

6 Survey Participation Professional Schools Nursing, GSE&IS, Law, Medicine, Management 21 Responses Central Campus Research & Institutes Instructional Divisions and Departments OID, CCLE Home, OIT, Library, Graduate Division CDH, IPAM CRESST, CNSI English, Division of Laboratory Animal Medicine, UCLA Center for Prehospital Care, UCLA Lab School 6

7 Data Gathering 6 Categories Media Capture and Creation Media Consumption Uploading, Encoding, Distribution Workflows Ownership, Authorship, Stewardship Storage and Archiving System Administration 7

8 Media Creation/Capture How will users upload or submit video files? Live capture to live stream or broadcast File uploads from computer or other disk storage Mobile capture and mobile upload 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % Who will be uploading or submitting video files? Administrative staff and/or IT support staff Students Faculty 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 8

9 Video Purpose/Audience What is the intended purpose of your videos? Instruction Research Training Sales, PR, Marketing Other 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % Who is your intended audience? Research groups (Shared with UCLA or other institutions) Enrolled students (enrolled in a class via the registrar) UCLA or Extension community (UCLA or UNEX ID) Public (unrestricted, no login required) 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 9

10 Video Purpose/Audience How will people access your videos? For private group sharing- can generate a password protected link to share with collaborators. Web page embedded- the service can generate embed codes for UCLA and non-ucla hosted web sites. UCLA integration- needs to integrate with an LMS (CCLE, Canvas) and other campus services. UCLA or UCLA Extension Logon required. From public searches- Google or other search engines. No login required. 0.00% 10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%100.00% 10

11 Video Editing What type of editing should be available? No editing needed Advanced: simple and intermediate editing plus: cut multi-source video, audio dubbing, dual audio, animation Intermediate: simple editing plus: cuts, adding still images, titles, captions, splicing audio Simple: trimming, adjusting audio levels 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%100.00% Will your videos need captions or subtitles? I am interested in automatic captioning. I currently have or will need a captioning workflow in place. I will be adding captions manually. Captions or subtitles are necessary for compliance. 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%100.00% 11

12 Video Management Will you be responsible for your contents' life cycle? Be responsible for long-term use or storage (store originals, provide backups, archival service) Account for varying storage lengths and degrees of access (set expiration dates or remove access) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Will uploaders need IP guidance/resources? 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Understanding and assigning copyright status Attribution, credits, and rights Branding (guidelines for using UCLA or other logos) Procedures for copyright infringement take-down requests or requests for removal 12

13 Video Management Who needs access to a role-based media management console? UCLA students UCLA employees, instructors, T.A.s Administrative staff and/or IT support staff 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% % 13

14 General Considerations Staffing Need staff support for: system admin, media management, end-user training. Standards Need standards & best practices for media storage & retention, and captioning. Training Need guidelines and resources for understanding copyright status, attribution, branding, take-down procedures. 14

15 Highest Rated Functionality Top 25% System should be cross platform compatible. Allow for media file management Serve media content based on device and available bandwidth. Provide a good user design interface for the end user. Provide editing functions No limit on file size A scalable system No limit on number of stored files Provide robust encoding for any format. Allow for manually adding caption files. Integrate with a SSO for identification and authentication. 15

16 Mid-Range Rated Functionality Mid 50% Provide administrative dashboard tool to allow federated management Integrate with both cloud based or local storage solutions. Enable off-campus uploads Allow for copyright status attribution. Allow users to share one or multiple files with the public. Allow migration of media files and metadata Adhere to privacy and security standards for sensitive content Allow batch export. Allow viewers to customize playback speed. Enable auto-expiration and purging of media files. Allow plain text for file searching Allow shareing a file(s) to members within an LMS. Integrate with an existing directory system to provide role information. 16

17 Lowest Rated Functionality: Bottom 25% Enable search within the content. Enable search for my media files using a wild card. Enable multiple file upload with the LMS (CCLE). Facilitate automated captioning. Facilitate automatic metadata during upload. Provide video annotation tools Ability to replace or add alternative audio tracks. System supports encryption. Support file version management (renditions). Provide an audio-only stream from a video file. Allow local storage for legal reasons. Support SEO for public media files. System can handle non-roman languages. System can handle right to left languages. 17

18 Recommendation: Priorities to Consider Instructional Use Cases Strong LMS integration, captioning services, detailed life cycle settings Management Tools Robust role-based media management & system management tools, bulk upload & metadata tools for admins Upload & Distribution Primarily file uploads & live streaming, built-in editing tools, adaptive streaming Workflows Standards, training, staffing 18

19 Next Steps Reporting Distribute current results to BruinTech list Any others? Further Assessment Vendor Assessment based on survey results Provide Part 1 of survey to departments/instructors/students Coordination Gather groups currently assessing media needs and vendors to look for overlap Media Strategy Guide Post the link to mailing lists Provide ongoing consulting to groups using guide 19

20 Slide Our full Divider survey report is (Sub Headline) available on Box 20

21 CSG Streaming Media and Storage Subgroup- Streaming Media Needs Assessment - BruinTech responants Last Modified: 06/27/ Welcome!The goal of this survey is to gather information about streaming video and storage needs from departments and units across the campus. Please answer this survey with your current and/or projected use cases. The survey is divided into 2 parts. Part 1: Overview. This part gathers information for an overview of your use case(s) Part 2: Technical Needs. This part gathers additional detailed technical information about your media needs. All questions are optional. If you don't know the answer, leave the question blank. Select Part 1 below and click the blue button at the bottom right of the page to begin. # Answer Bar Response % 6 Begin with Part % Total 12 Statistic Value Min Value 6 Max Value 6 Mean 6.00 Variance 0.00 Standard Deviation 0.00 Total Responses 12 21

22 9. Name & Department or Unit: Text Response scott dicks, School of Nursing UCLA - OID (not including CCLE) Jessica Mentesoglu UCLA Library - Learning & Research Technology Services and Support Center for Digital Humanities Matt Hedges David Geffen School of Medicine at UCLA OIT at UCLA Kristen Chamberland - GSE&IS Institute for Pure and Applied Mathematics English James MacCurdy, Center for Prehospital Care Chris Cabrera Thompson, UCLA Lab School UCLA CRESST Graduate Division Lucas Lee, California NanoSystems Institute Bernard Lee Anderson Computing & Information Services IPAM Ravi Shah - DLAM Grant Young - OIT/IDRE Scott MacKnight - Law School UCLA Anderson - Computing & Information Services Statistic Value Total Responses 21 22

23 10. Which of these best describes your role at UCLA as pertains to your videorelated needs? Please select one. # Answer Bar Response % 1 IT administrator/it support staff % 2 Faculty 0 0% 4 Academic employee or support staff 0 0% 6 Student 0 0% 7 Other (Please specify) 0 0% Total 21 Other (Please specify) Statistic Value Min Value 1 Max Value 1 Mean 1.00 Variance 0.00 Standard Deviation 0.00 Total Responses 21 23

24 11. What methods will be used to upload or submit video files? Select all that apply. # Answer Bar Response % 1 Mobile capture and mobile upload 12 57% 2 File uploads from computer or other disk storage 20 95% 3 Live capture to live stream or broadcast 17 81% Statistic Value Min Value 1 Max Value 3 Total Responses 21 24

25 12. Who will be uploading or submitting video files? Select all that apply. # Answer Bar Response % 1 Faculty 11 52% 2 Students 9 43% 3 Administrative staff and/or IT support staff % Statistic Value Min Value 1 Max Value 3 Total Responses 21 25

26 13. What type of video will be uploaded? This is an attempt to gage the bandwidth and storage space needed to deliver and store your video. Select all that apply. # Answer Bar Response % 1 Standard definition (480p) 10 48% 2 High definition (720p, 1080p) 20 95% Statistic Value Min Value 1 Max Value 2 Total Responses 21 26

27 14. Who will need access to a role-based media management console? A media management console is typically a website used to manage video files and their metadata, sharing options, and administer content and user accounts. Roles refer to the access and functions available to different users. Select all that apply. # Answer Bar Response % 1 Administrative staff and/or IT support staff 20 95% 2 UCLA employees, instructors, T.A.s 13 62% 3 UCLA students 8 38% Statistic Value Min Value 1 Max Value 3 Total Responses 21 27

28 15. What type of editing, if any, will need to be available for video uploads? Some streaming media services (like YouTube) allow for simple editing in the media management console after upload. Intermediate editing software is typically packaged with Windows, OSX, and some mobile devices. Advanced editing typically requires specialized video editing software. The examples accompanying each type of editing in the following answers are not complete but a general way to categorize editing needs. Select one. # Answer Bar Response % 1 Simple: trimming, adjusting audio levels 6 29% 2 Intermediate: simple editing plus: cuts, adding still images, titles, captions, splicing audio 9 43% 3 Advanced: simple and intermediate editing plus: cut multi-source video, audio dubbing, dual audio, animation 6 29% 4 No editing needed 0 0% Total 21 Statistic Value Min Value 1 Max Value 3 Mean 2.00 Variance 0.60 Standard Deviation 0.77 Total Responses 21 28

29 16. Will your videos include sensitive or protected content? Protected content includes confidential research data, personally identifiable information, or other subjects or contents protected by law, regulation, or university policy. # Question Yes No Total Responses Mean 1 Restrictions from IRB or grant requirements Restrictions based on FERPA, HIPAA, or other legal requirements Statistic Restrictions from IRB or grant requirements Restrictions based on FERPA, HIPAA, or other legal requirements Min Value 1 1 Max Value 2 2 Mean Variance Standard Deviation Total Responses

30 17. What is the intended purpose of your videos? Select all that apply. # Answer Bar Response % 1 Instruction 18 86% 2 Research 11 52% 3 Training 12 57% 4 Sales, Public Relations, Marketing to the public 12 57% 5 Other 4 19% Statistic Value Min Value 1 Max Value 5 Total Responses 21 30

31 18. Who is the intended audience for your videos? Public access is the simplest option, requiring no username or password. If your video requires access restrictions, then more setup is required by a system administrator. Select all that apply. # Answer Bar Response % 1 Public (unrestricted, no login required) 14 67% 2 UCLA or Extension community (people with a UID number or student logon, student groups, employees, committees) 14 67% 3 Enrolled students (enrolled in a class via the registrar) 16 76% 4 Research groups (UCLA-hosted and shared with other UCLA members and/or other institutions) 14 67% Statistic Value Min Value 1 Max Value 4 Total Responses 21 31

32 19. How should people be able to access your video files? What sharing and embedding options should be available? Select all that apply. # Answer Bar Response % 1 From public searches- Google or other search engines. No login required % 2 3 UCLA integration- needs to integrate with an LMS (CCLE, Canvas) and other campus services. UCLA or UCLA Extension Logon required. Web page embedded- the service can generate embed codes for UCLA and non-ucla hosted web sites % 16 76% 4 For private group sharing- can generate a password protected link to share with collaborators % Statistic Value Min Value 1 Max Value 4 Total Responses 21 32

33 20. Will you need to have staff available to provide support for the following: At least one of these will likely be necessary depending on the technical abilities of your end-users and the complexity of your distribution needs. System administrators maintain and provide technical support for the software or platform. Media management can include technical support such as editing, captioning, encoding or formatting, bulk uploading, editing metadata, and setting access dates on behalf of end-users. # Question Yes No Total Responses Mean 1 System administration Media management End-user Training Statistic System administration Media management End-user Training Min Value Max Value Mean Variance Standard Deviation Total Responses

34 21. Will you need to provide video related hardware or software? Modern personal computers and devices accommodate simple video recording and editing. If you need higher-quality video or more sophisticated production, you may want to provide additional resources. # Question Yes No Total Responses Mean 1 Video capture and/or uploading Video editing/production workstation(s) Statistic Video capture and/or uploading Video editing/production workstation(s) Min Value 1 1 Max Value 2 2 Mean Variance Standard Deviation Total Responses

35 22. Do you need standards and best practices in place for the following: You will need to establish standards and a workflow for uploading and managing your video files, including copyright attribution. This is particularly important if your video needs include expiration dates, multiple distribution methods, multiple renditions (such as original and edited or compressed versions), or long or short-term storage. Media storage and retention refers to the life cycle of your video, including archival time periods, dates of availability, responsibility for keeping originals, long-term storage. Intellectual property training and consulting is needed if your video contains copyright material, branding, or trademarks. Content and quality standards refer to production quality such as picture and audio quality, appropriateness of content. # Question Yes No Total Responses Mean 1 Media Storage and Retention Intellectual Property training and consulting Content and quality Statistic Media Storage and Retention Intellectual Property training and consulting Content and quality Min Value Max Value Mean Variance Standard Deviation Total Responses

36 23. Will your videos need to include captioning or subtitles? If your videos are instructional, it is recommended that you consult with the Office for Students with Disabilities about your accessibility requirements. Many streaming media services offer a way to add caption files manually. Some provide automatic capturing, but the output may not be accurate enough to meet accessibility requirements and should be explored in detail. # Question Yes No Total Responses Mean 1 Captions or subtitles are necessary for compliance I will be adding captions manually I currently have or will need a captioning workflow in place I am interested in automatic captioning Statistic Captions or subtitles are necessary for compliance. I will be adding captions manually. I currently have or will need a captioning workflow in place. I am interested in automatic captioning. Min Value Max Value Mean Variance Standard Deviation Total Responses

37 24. Will those uploading or managing video content will need guidance or resources regarding intellectual property and/or trademarks? # Question Yes No Total Responses Mean 1 Understanding and assigning copyright status Attribution, credits, and rights Branding (guidelines for using UCLA or other logos) Procedures for copyright infringement take-down requests or requests for removal Statistic Understanding and assigning copyright status Attribution, credits, and rights Branding (guidelines for using UCLA or other logos) Procedures for copyright infringement take-down requests or requests for removal Min Value Max Value Mean Variance Standard Deviation Total Responses

38 25. What is the life cycle of your video content? If your videos are course materials, copyright law may restrict access to enrolled students during the quarter, so answer yes to the first question. If individuals are going to be responsible for keeping their own original files or backups, select no on the second question. If your use case(s) need university resources for this, choose yes. Will you need to: # Question Yes No Total Responses Mean 1 Account for varying storage lengths and degrees of access (set expiration dates or remove access) Be responsible for long-term use or storage (store originals, provide backups, archival service) Statistic Account for varying storage lengths and degrees of access (set expiration dates or remove access) Be responsible for long-term use or storage (store originals, provide backups, archival service) Min Value 1 1 Max Value 2 2 Mean Variance Standard Deviation Total Responses

39 26. This is the end of Part 1. Proceed to Part 2 to answer more detailed questions about your technical needs. # Answer Bar Response % 1 Proceed to Part % Total 7 Statistic Value Min Value 1 Max Value 1 Mean 1.00 Variance 0.00 Standard Deviation 0.00 Total Responses 7 39

40 2. Media Consumption Rate the importance of the following as pertains to your media: # Answer Min Value Max Value Average Value Standard Deviation Responses 1 The system needs to provide a good user design interface for the end user The system needs to handle non-roman languages The system needs to handle right to left languages The system needs to support SEO for public media files The system needs to provide cataloging tools (metadata) The interface needs to be fully accessible (508 compliant)

41 3. Ingestion and Encoding Needs Rate the importance of the following as pertains to your media: # Answer Min Value Max Value Average Value Standard Deviation Responses 1 I would like to manage my media files I would like to be able to upload a file or files I would like to be able to upload a file or files from off campus I would like to be able to edit a file or files I would like to be able to edit a file or files from off campus I would like to add a single file with the LMS (CCLE) I would like to add multiple files with the LMS (CCLE) The system needs to provide robust encoding for any format The system needs to support file version management (renditions) The system needs to provide an audio-only stream from a video file The system should facilitate automated captioning The system should allow for manually adding caption files The system should facilitate automatic metadata during upload I would like to be able to annotate video files I would like to be able to replace or add alternative audio tracks I want to add metadata and tags to files manually

42 4. Content Delivery Needs Rate the importance of the following as pertains to your media: # Answer Min Value Max Value Average Value Standard Deviation Responses 2 I would like to be able to view a file or files from off campus I would like to search for my media files using a wild card I would like to search for my media files using partial words (cat instead of caterpillar) I would like to search for my media files using plain text I would like to search within the content The system needs to serve media content based on device and available bandwidth I would like viewers to be able to adjust the video quality during viewing The system should allow viewers to customize playback speed

43 5. Sharing and Distribution Needs Rate the importance of the following as pertains to your media: # Answer Min Value Max Value Average Value Standard Deviation Responses 1 I would like to share one or multiple files with the public I would like to be able to share a file(s) with a user-specified group I would like to be able to share a file(s) to members within an LMS I would like to share a file(s) with anyone within UCLA based on their system role

44 6. Ownership, Authorship, Stewardship Issues Rate the importance of the following as pertains to your media: # Answer Min Value Max Value Average Value Standard Deviation Responses 1 The system needs to support batch export The system needs to support batch import The system needs to support batch processes (delete, rename, ownership etc) The system needs to allow for auto-expiration and purging of media files The system needs to allow for copyright status attribution The system needs to support start and end dates to publish my media files

45 7. Storage and Archiving Needs Rate the importance of the following as pertains to your media: # Answer Min Value Max Value Average Value Standard Deviation Responses 1 The streaming system needs to work with both cloud based or local storage solutions I would like there to be no limit on the number of files I store I would like there to be no limit on the size of the files I store My media content requires local storage for legal reasons

46 8. System Administration Rate the importance of the following as pertains to your media: # Answer Min Value Max Value Average Value Standard Deviation Responses 1 I have sensitive content that must adhere to privacy or security standards The media files and metadata need to be easily migrated The system needs to be scalable The system needs to be cross platform compatible The system needs to be extensible through APIs The system needs to integrate with a SSO (shibboleth) for identification and authentication. The system needs to integrate with an existing directory system to provide role information The system needs to support encryption The system should have a administrative dashboard tool to allow federated management