Service Description Installation and Implementation of an EMC NX or NS Series Device

Transcription

1 Service SKUs Service Description Installation and Implementation of an EMC NX or NS Series Device See Appendix A Service Overview This service provides for the installation and implementation of an EMC NX or NS series storage device with up to 2 data movers (the Supported Product or Supported Products ) in any network attached storage ( NAS ), storage area network ("SAN"), and/or direct attached storage ("DAS") environment, as set forth more specifically in this Service Description (the Service or Services ). This Service is available for Dell EMC or EMC solutions only and is not available for Dell PowerVault SAN or any other non-dell solutions. This Service includes: Physical installation of the storage hardware - such as storage array, fibre channel ( FC ) host bus adapters ( HBAs ) (into Dell servers only), FC switches, and disk array enclosures ( DAEs ); Implementation of up to six network file systems ( NFS ) or common internet file systems ( CIFS ) exports/shares; and the connection of internet SCSI ( iscsi ) or FC hosts up to the maximum sold (as defined by the SKU description in Appendix A); Planning and project management; and Brief orientation session with a configuration guide documenting the implementation. A Dell representative will contact the Customer to schedule this Service, allowing for at least a ten business day lead time prior to the start of the Service, based upon a mutually agreed to resource availability. This Service will be provided during normal Dell business hours Monday through Friday (8:00am to 6:00pm Customer local time) unless specified otherwise in Appendix B. Any services beyond normal Dell business hours will be reflected on the Customer's invoice. No service activities shall take place during local, state and/or country holidays unless other arrangements have been made through the sales team and the Dell project manager. Key Service Steps Planning: 1. Review the site environmental and technical readiness requirements. 2. Confirm readiness review and installation dates and highlight dependencies on complete Customer site readiness and product ship dates to meet the planned installation schedule. 3. Ensure that the Customer reviews, accepts, and abides by the terms and conditions of this Service Description. Design: 1. Review and obtain the site technical requirements with the Customer. 2. Verify that the existing hosts meet the minimum hardware and software requirements. 3. Create a valid design based on the Customer s hardware and software configuration: a. Define the storage allocation: i. Redundant array of independent disks ( RAID )/storage groups. ii. Logical unit number ( LUN ) sizing. iii. Virtual Provisioning. iv. Server assignments. b. Define the FC switch configurations, if applicable. c. Define/confirm that the configuration meets the minimum hardware and software requirements for the environment. 4. Discuss the recommended LAN configurations and security settings for all hosts with the Customer, if applicable. Implementation and Testing: 1. Install the storage array components: a. Unpack and inspect all hardware prior to installation. b. Mount any necessary rack related hardware into the Dell supported rack. c. If needed, remove any components (such as: blades, power supplies, drives) to reduce the overall weight. Installation and Implementation of an EMC NX or NS Series Device v Page 1 of 10

2 d. Mount the storage array components into the rack/rails. e. Reinstall any components that were removed from the product. f. Install Customer-provided PDU(s) onto the rack, as needed, for the proper power configuration of the product. g. Install and route all power and interconnect cables to the storage components. h. Attach any management ports to the Customer-provided network drops. i. Label all the backend interconnect cables. j. Power on the product and verify basic functionality ensuring that there are no fault indicators. 2. Configure the NAS environment, as per the design: a. Ensure that the array firmware is at the approved version. b. Configure the storage subsystem. c. Configure up to six file systems. d. Configure up to six NFS exports / CIFS shares. i. Configure SnapSure checkpoints. ii. Enable/initialize array based quotas. e. Configure / enable the FC option, if purchased with this engagement. f. Integrate into directory Services, as needed. 3. Configure the FC switches, as per the design: a. Confirm that the switch firmware is at the approved version; update as necessary. b. Create the storage zones. 4. Configure each FC host, as per the design: a. Validate that the host firmware and software is at the approved versions: i. On Dell hardware, update as necessary. ii. On non-dell hardware, ensure that the Customer updates as necessary. b. On Dell hosts, install the HBAs and driver: i. Power cycle the host(s) to ensure a proper boot cycle. ii. Install the HBA(s) into the host. iii. Ensure that the HBA(s) firmware is at the approved levels; update as necessary. iv. Install the HBA driver into the host operating system. c. On non-dell hosts, ensure that the Customer has installed the HBA and driver. d. Install and route all the hosts to switch connectivity cables. e. Label the interconnect cables. f. Configure the hosts: i. Install required agent(s). ii. Install the failover software included with the storage hardware. iii. Connect the host connectivity cables. iv. Configure/zone host ports to the switch fabrics. v. Assign hosts to their appropriate storage groups. 5. Configure each iscsi host, if applicable, as per the design: a. Install the iscsi initiator. b. Configure the iscsi NIC internet protocol ( IP ) addresses. c. Install the failover software included with the storage hardware, as needed. d. Install the server utility. e. Configure challenge handshake authentication protocol ( CHAP ), as needed: i. Disconnect and clear iscsi initiator settings on all hosts. ii. Configure the CHAP user and enable it on the storage array. iii. Configure iscsi initiator with CHAP on all hosts. 6. Verify host to LUN connectivity, as per the design: a. Partition and format the LUNs b. If host is an approved Dell NAS host, create shares/exports. 7. Configure and test notification, as per the design. 8. Remove all installation packaging to a Customer-designated area within the immediate installation location, or arrange with the Customer for Customer s own removal of it. Product Awareness: 1. Conduct a brief product orientation session and review the associated documentation with Customer. This overview does not replace any available Dell education courses for this product. 2. Demonstrate the failover capability, if applicable. Project Closeout: 1. Provide documentation to reflect the Services performed. 2. Obtain Customer acknowledgment of the Services performed. Installation and Implementation of an EMC NX or NS Series Device v Page 2 of 10

3 Not Included with this Service Clustering. Performance tuning, system optimization, teaming/load balancing of network interface cards ( NICs ) or other similar activities. Installation of cables external to the rack. Scripting of any kind. Any activities involving more than 2 data movers. Multiprotocol access from a single CIFS or NFS share. Any activities around Fibre Channel over Ethernet. Installation of any non-storage related hardware or software. Installation of any product into an unsupported rack. Installation of HBAs and/or drivers into non-dell servers. Installation of non-fc HBAs. Configuration or reconfiguration of any existing network environment. Configuration of non-fc ports (other than management ports) on FC switches. Installation or configuration of advanced or licensed features, such as NDMP, CAVA, Celerra Replicator SnapView, or MirrorView, on any storage product other than as specified in this Service Description. Integration with other NAS devices or other storage arrays. Multiple array implementations. More than two fabrics per array. Does not include switch configurations using the UI or command line interface. Any activities other than those specifically noted in this Service Description. Customer's Responsibilities Extension. Customer must contact Dell if this Service needs to be delayed or rescheduled 90 days past the date of invoice; failure to delay or reschedule within this timeframe will result in cancellation of this Service. Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer and Dell to access and use the Supported Product, the data on it, and all hardware and software components included in it, for the purpose of providing these Services. If Customer does not already have that permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell to perform these Services. Cooperate with Phone Analyst and On-site Technician. Customer agrees to cooperate with and follow the instructions given by Dell phone analyst and its on-site technicians. Experience shows that most system problems and errors can be corrected over the phone as a result of close cooperation between the user and the analyst or technician. Supported Releases. Customer must maintain software and Supported Product(s) at Dell-specified minimum release levels or configurations as specified on PowerLink for Dell EMC Storage or as specified on for Supported Products. Customer must also ensure installation of remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep the Support System(s) eligible for this Service. Third Party Warranties. These Services may require Dell to access hardware or software that is not manufactured by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer works on the hardware or software. It is Customer's responsibility to ensure that Dell's performance of Services will not affect such warranties or, if it does, that the effect will be acceptable to Customer. DELL DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE DELL SERVICES MAY HAVE ON THOSE WARRANTIES. On-Site Obligations. Where Services require on-site performance, Customer must provide free, safe and sufficient access to Customer's facilities and the Supported Product(s). Sufficient access includes ample working space, electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and keyboard must also be provided (at NO cost to Dell), if the system does not already include these items. Prepare environment prior to Service kickoff: 1. Place the storage product in the immediate area of the rack or server into which it will be installed. 2. Ensure that the required power outlets and power distribution units ( PDUs ) are installed and functional. 3. Ensure that all hosts are installed, with supported operating systems and current Service packs, peripheral hardware and firmware, and system BIOS. 4. Ensure that directory Services, such as Active Directory ( AD ) and Naming Information Services ( NIS ), is established and fully operational and that there s a resource available during this Service in order to make any needed changes. 5. Ensure that the existing network environment is properly setup to handle the I/O requirements of any hosts and that the appropriate network drops are in place prior to the commencement of this Service. Installation and Implementation of an EMC NX or NS Series Device v Page 3 of 10

4 6. Ensure that all optional licenses for the protocols/features to be implemented are all purchased with this engagement. Dispose of the packing material and other debris. Customer Data Backup Responsibilities Complete a backup of all existing data and programs on all affected systems prior to the delivery of this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) arising out of the services or support or any act or omission, including negligence, by Dell or a third-party service provider. Terms & Conditions Overview This agreement ("Agreement" or "Service Description") is made between the customer ("you" or "Customer") and the Dell entity indentified on Customer's invoice. For purposes of this Agreement the term "Dell" shall mean Dell Marketing L.P. or, if applicable, the Dell entity identified on Customer's invoice. By purchasing these Services (as defined herein) from Dell, Customer agrees to be bound by all terms and conditions set forth in this document. Customer agrees that renewing, modifying, extending or continuing to utilize the Services beyond the initial term is subject to the then-current Service Description available for review at Direct Purchasers & End Users Who Purchase Dell Services from a Reseller. This Service is provided in connection with Customer's separate signed master services agreement with Dell or, in the absence of such agreement, Dell's standard Customer Master Services Agreement ("CMSA"), which can be obtained at and incorporated by reference in its entirety herein. PartnerDirect Registered or Certified Partners and Resellers. This Service is provided for resale by its authorized resellers in connection with Dell's Terms and Conditions of Sale for Persons or Entities Purchasing to Resell, which can be obtained at and incorporated by reference in its entirety herein. Dell Services License Agreement & Acceptable Use Policy. Use of hosted software services, subscription services and software tools by Customer (including anyone authorized by Customer to use the Services), a Dell authorized reseller or managed service provider in connection with this Agreement is pursuant to additional terms of use (including acceptable usage policies) available at and incorporated by reference in its entirety herein. Important Additional Information A. Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers. B. Cancellation. Subject to the applicable product and services return policy for Customer's geographic location, Customer may terminate this Service within a defined number of days of Customer's receipt of the Supported Product by providing Dell with written notice of cancellation. If Customer cancels this Service within that period, Dell will send Customer a full refund less the costs of support claims, if any, made under this Service Description. However, if that period has transpired since Customer's receipt of the Supported Product, Customer may not cancel this Service except as provided by an applicable state/country/province law which may not be varied by agreement. Dell may cancel this Service at any time during the Service term for any of the following reasons: Customer fails to pay the total price for this Service in accordance with the invoice terms; Customer refuses to cooperate with the assisting analyst or on-site technician; or Customer fails to abide by all of the terms and conditions set forth in this Service Description. If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on Customer's invoice. The notice will include the reason for cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL. C. Rescheduling. Once this service has been scheduled, any changes to the schedule must be made within a defined number of days (as defined by the Project Manager) prior to the schedule date. If Customer reschedules this Service Installation and Implementation of an EMC NX or NS Series Device v Page 4 of 10

5 within that timeframe, there will be a rescheduling fee based on resource allocation made under this Service Description. If Customer fails to pay the rescheduling fee, Dell will cancel this service and send Customer a full refund less the fee. D. Post Installation Support. Customer must contact the project manager or Dell sales representative for any queries or concerns about this Service within 10 business days after the completion (Customer signoff) of this Service. If Dell determines that there is an issue resulting from this Service, Dell will use all reasonable means necessary to resolve the issue at no additional cost to Customer. Any queries or concerns after this 10 day time period should be directed to Dell Technical Support department directly; please reference your invoice for warranty contract and contact information. E. Support Limitations. Dell is not liable for any failure or delay in performance due to any cause beyond its control. Service extends only to uses for which the Supported Product was designed. F. Service Parts Ownership. All Dell service parts removed from the Supported Product and returned to Dell become the property of Dell. Customer must pay Dell at the current retail price(s) for any service parts removed from the System and retained by Customer (except for hard drives from systems covered by Keep Your Hard Drive service) if Customer has received replacement parts from Dell. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs. G. Optional Services. Optional services (including point-of-need support, installation, consulting, managed, and professional, support or training services) may be available for purchase from Dell and will vary by Customer location. Optional services may require a separate agreement with Dell. In the absence of such agreement, optional services are provided pursuant to this Agreement. H. Term and Renewal. Customer will receive Services for the term indicated on Customer's Dell invoice. Prior to the expiration of the service term, Customer may be entitled to extend the term depending on available options then in effect and in accordance with Dell's then-current procedures. In addition, Dell may, at its option, propose to renew this Service by sending Customer an invoice to renew the Services. Customer may, at its option (where permitted by law), agree to such renewal of the Services by paying such invoice by the due date. Payment of renewal invoices shall indicate Customer's agreement to extend the term of this Service. By renewing this Service, Customer agrees that the then-current terms will apply to the renewal period. If Customer elects not to pay a renewal invoice, Services will be discontinued as of the expiration date set forth on the original or last paid Customer invoice. EMC is a registered trademark of EMC Corporation. MirrorView, SnapView and SnapSure are trademarks of EMC Corporation. Active Directory is a registered trademark of Microsoft Corporation. Installation and Implementation of an EMC NX or NS Series Device v Page 5 of 10

6 Appendix A Service SKUs US SKU Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, no host EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, no host EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 18 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 20 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 22 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 24 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 26 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 28 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 30 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 32 Hosts EDT US EMC SKU Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, no host EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, no host EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device v Page 6 of 10

7 Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 18 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 20 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 22 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 24 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 26 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 28 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 30 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 32 Hosts EDT LA SKU Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, no host EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, no host EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 18 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 20 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 22 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 24 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 26 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 28 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 30 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 32 Hosts EDT BZ SKU Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, no host EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NX, Dell, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, no host EDT Installation and Implementation of an EMC NX or NS Series Device v Page 7 of 10

8 Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 2 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 4 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 8 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 10 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 12 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 14 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 16 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 18 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 20 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 22 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 24 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 26 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 28 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 30 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device, NS, Dell, up to 32 Hosts EDT EMEA SKU NX4 NAS IMP, NO HOSTS,EDT EDT NX4 NAS IMP, 1-2 HOSTS,EDT EDT NX4 NAS IMP, 3-4 HOSTS,EDT EDT NX4 NAS IMP, 5-6 HOSTS,EDT EDT NX4 NAS IMP, 7-8 HOSTS,EDT EDT NX4 NAS IMP, 9-10 HOSTS,EDT EDT NX4 NAS IMP, HOSTS,EDT EDT NX4 NAS IMP, HOSTS,EDT EDT NX4 NAS IMP, HOSTS,EDT EDT EDT Implementation of a NS Series Array, No Host EDT EDT Implementation of a NS Series Array, up 2 Hosts EDT EDT Implementation of a NS Series Array, up 4 Hosts EDT EDT Implementation of a NS Series Array, up 6 Hosts EDT EDT Implementation of a NS Series Array, up 8 Hosts EDT EDT Implementation of a NS Series Array, up 10 Hosts EDT EDT Implementation of a NS Series Array, up 12 Hosts EDT EDT Implementation of a NS Series Array, up 14 Hosts EDT EDT Implementation of a NS Series Array, up 16 Hosts EDT EDT Implementation of a NS Series Array, up 18 Hosts EDT EDT Implementation of a NS Series Array, up 20 Hosts EDT EDT Implementation of a NS Series Array, up 22 Hosts EDT EDT Implementation of a NS Series Array, up 24 Hosts EDT EDT Implementation of a NS Series Array, up 26 Hosts EDT EDT Implementation of a NS Series Array, up 28 Hosts EDT EDT Implementation of a NS Series Array, up 30 Hosts EDT EDT Implementation of a NS Series Array, up 32 Hosts EDT EMEA EMC SKU EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, no host EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 2 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 4 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 6 Hosts EDT Installation and Implementation of an EMC NX or NS Series Device v Page 8 of 10

9 EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 8 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 10 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 12 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 14 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NX, EMC, up to 16 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, no host EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 2 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 4 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 6 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 8 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 10 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 12 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 14 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 16 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 18 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 20 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 22 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 24 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 26 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 28 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 30 Hosts EDT EDT Installation and Implementation of an EMC NX or NS Series Device, NS, EMC, up to 32 Hosts EDT APJ SKU Dispatch IEMCNXNAS DXPOV91SPRGE0205EALL EDT Dell EMC NAS Installation & Implementation (No Host) EDT IEMCNXNAS(2H) DXPOV91SPRGE0206EALL EDT Dell EMC NAS Installation & Implementation (1-2 Hosts) EDT IEMCNXNAS(4H) DXPOV91SPRGE0207EALL EDT Dell EMC NAS Installation & Implementation (3-4 Hosts) EDT IEMCNXNAS(6H) DXPOV91SPRGE0208EALL EDT Dell EMC NAS Installation & Implementation (5-6 Hosts) EDT IEMCNXNAS(8H) DXPOV91SPRGE0209EALL EDT Dell EMC NAS Installation & Implementation (7-8 Hosts) EDT IEMCNXNAS(10H) DXPOV91SPRGE0210EALL EDT Dell EMC NAS Installation & Implementation (9-10 Hosts) EDT IEMCNXNAS(12H) DXPOV91SPRGE0211EALL EDT Dell EMC NAS Installation & Implementation (11-12 Hosts) EDT IEMCNXNAS(14H) DXPOV91SPRGE0212EALL EDT Dell EMC NAS Installation & Implementation (13-14 Hosts) EDT IEMCNXNAS(16H) DXPOV91SPRGE0213EALL EDT Dell EMC NAS Installation & Implementation (15-16 Hosts) EDT APJ SKU 2 Dispatch IEMCNXNAS DXPOV91SPRGE0214EALL EDT Dell EMC NAS Installation & Implementation (No Host) EDT IEMCNXNAS(2H) DXPOV91SPRGE0215EALL EDT Dell EMC NAS Installation & Implementation (1-2 Hosts) EDT IEMCNXNAS(4H) DXPOV91SPRGE0216EALL EDT Dell EMC NAS Installation & Implementation (3-4 Hosts) EDT IEMCNXNAS(6H) DXPOV91SPRGE0217EALL EDT Dell EMC NAS Installation & Implementation (5-6 Hosts) EDT IEMCNXNAS(8H) DXPOV91SPRGE0218EALL EDT Dell EMC NAS Installation & Implementation (7-8 Hosts) EDT IEMCNXNAS(10H) DXPOV91SPRGE0219EALL EDT Dell EMC NAS Installation & Implementation (9-10 Hosts) EDT IEMCNXNAS(12H) DXPOV91SPRGE0220EALL EDT Dell EMC NAS Installation & Implementation (11-12 Hosts) EDT IEMCNXNAS(14H) DXPOV91SPRGE0221EALL EDT Dell EMC NAS Installation & Implementation (13-14 Hosts) EDT IEMCNXNAS(16H) DXPOV91SPRGE0222EALL EDT Dell EMC NAS Installation & Implementation (15-16 Hosts) EDT Installation and Implementation of an EMC NX or NS Series Device v Page 9 of 10

10 Appendix B Exceptions to Dell Business Hours Country St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean Barbados, Bahamas, Belize, Costa Rica, El Salvador, Gran Cayman, Guatemala, Honduras, Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New Zealand, Singapore, Taiwan, Thailand Argentina, India, Paraguay, Uruguay Bolivia, Chile Dell Business Hours 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 5:00 PM 9:00 AM to 6:00 PM 9:00 AM to 7:00 PM Installation and Implementation of an EMC NX or NS Series Device v Page 10 of 10