load.up Account loader

Transcription

1 load.up Account loader Product Guide InterCard, Villingen-Schwenningen, Germany

2 Table of Contents Page 1. Page 2. Page 3. Page 4. Front page & certification Table of contents About the load.up Set up Main parameters screen Network settings System settings Page 5. Locale setting Card readers Card testing Page 6. Display menu Welcome screen Meters About screen Page 7. Paper replacement Internal components Web interface Software updates Page 8. Installation & set up Troubleshooting Page 9. Connector board illustration & components

3 ABOUT THE load.up Your load.up terminal should arrive in good condition. Check the carton for damage and store it in a safe place in the event you need to return the machine. If there is any visible damage to your machine, notify the shipper as soon as possible and contact your equipment supplier Contents of package 1. load.up machine 2. P o w er cor d 3. Bill stacker 4. Printer roll and paper guides 5. 2 sets of keys 6. Coin box Display Your load.up is fitted with a high-quality, industrial standard full color LED display Bank note acceptor The Innovative Technology MDB NV9USB+ note acceptor is easily upgraded for new currency to future proof your investment. Receipt printer The Custom TG02H printer is easy to load and has a simple tear off cutter for ease of use. User ID option The load.up is can be ordered with a magnetic card insert reader, barcode scanner, and RFID smart card readers such Elatec TWN4, Gigatec or PHG; other readers available by special order. Coin acceptor/changer Your load.up may be ordered with an electronic coin mechanism capable of validating up to six coin values. Bank card terminal For secure payment by debit/credit card fees apply Fuses The load.up uses a 250 V, 4A quick blow fuses. The size is 5 mm x 20 mm. 13 load.up components 1. Door lock 2. Printer connection 3. RF card reader antenna 4. USB port 5. Dispenser serial port 6. Power input (24V) 7. Ethernet ports (switchable) 8. MDB harness 9. Bank note acceptor & 400 note stacker 10. MDB interface for banknote acceptor 11. Coin Acceptor 12. MDB interface for coin acceptor 13. Thermal receipt printer 14. Coin Box 15. Earth Strap 14 Product information Take a few minutes to complete these details. Have the information ready when you call InterCard with questions about your product. Product type: InterCard load.up Serial number: MAC address: (9 digits) (12 digits) How to contact InterCard Germany: +49 (0) US: or International +44 (0) Web site: infos@intercard.org Support Germany: service@intercard.org Support US: s.waligurski@intercard.org

4 Main parameters screen Subnet Mask: subnet on which the load.up is to operate. Read only in DHCP mode. Gateway IP: IP of local network s Gateway. Read only in DHCP mode. You must reboot the load.up for changes to take effect. System Screen To enter the Parameters menu touch each of the four corners of the screen once in any order but not all at once; a keyboard will then pop up; enter the Menu Password which by default is It is highly recommended you change the default password as soon as you install the load.up. From here you have access to everything shown in the picture above. Network settings Remember to make a note of all settings deployed and keep them in a safe location. Static IP/DHCP: Select Static IP to manually manage your IP pool. Select DHCP to obtain the subnet mask, gateway IP and client IP automatically. Note: Not all server applications will work with DHCP since they operate off a fixed IP and can t have it changing when the DHCP lease expires so check with your software provider before making this decision. Print Server: IP of the print server or the server running the application communicating with the load.up Client IP: client IP assigned to this load.up. Read only in DHCP mode. Here you can activate four cumulative logging levels. You should leave this off unless requested to turn it on by InterCard support because it does adversely affect performance especially in Debug mode. Info: Mainly used to represent current progress of the application. It shows the boot up process, software versions, IP data and a few other basic items. + Warning: Useful when the application has potentially harmful situations such as USB port not opening, printer not communicating, error codes from the co-processor, etc. + Error: Indicates an error in application but app will keep running. Currently this is used to log serious communications errors. + Debug: Useful information for developers to debug the application. This is very data hungry so should not be turned on unless told to by InterCard support. Retrieving the log file is only possible via a console application or Win SCP. Menu Password sets the password used to access the Parameter s menu and can be up to 8 numeric digits long. The default password is which should be changed as soon as the load.up is installed. If you forget your own password contact InterCard support for help. load.up manual, page 4

5 Locale Menu These parameters define the machine language and currency. Dates are in dd/mm/yyyy format. Card Readers USB is a growing list and currently supports barcode, which can be used for any card reader that outputs ASCII data surrounded by STX and ETX; Mag which is very specific to reading magnetic cards; and Elatec which can be used for any virtual com port reader that outputs an ASCII string followed by a carriage return. It s important to note that the load.up does not alter in any way the data read from USB card readers. So when setting up programmable readers it s important the output string look like the account number in your database. Elatec TWN4 setup If you intend to use the Elatec TWN4 reader, whether it s TTL serial or USB, it must be programmed with the virtual com port firmware TWN4_CCx164_STD107_CDC_Standard.bix. Along with this firmware you will set the tag types the reader will recognize and the format of the data such as the byte order, hex or ASCII and the number of bits used to make up the card number. It s important to remember that the load.up will simply pass the data it receives from the card reader on to the server unfiltered so reader set up is critical. KB Emul Keyboard Emulation There is a wide variety of keyboard emulation readers, InterCard supports a few, globally known products. If you try a reader in our USB port and it does not work you should contact the supplier to determine whether it is a virtual com port device or keyboard emulation. The Card Readers menu is generally not something you need to access once your system is installed and working unless you need to read cards. The load.up supports a variety of card readers and this list continues to grow so it s possible your menu looks slightly different from that shown above. It is acceptable to have more than one interface active at one time but it is recommend you turn off unused interfaces. Magnetic card interface can read a single track. In the load.up, the mag card reader is a USB reader so you must the select the track, usually track 2, as well as the Mag button under USB if you wish to read magnetic cards. Card Testing You can view the output of any of the card readers by simply swiping your card while in the card reader menu. The data displayed in the edit box on the bottom of the screen is exactly as it will be sent to the server. This is a useful way of verifying the output of programmable readers such as the Elatec. Note: It is necessary to reboot the terminal when changing TTL serial or USB card reader settings. TTL serial port is internal to the load.up so as a result it s not available for external card reader connections. TTL serial card readers are installed by InterCard at the factory. load.up manual, page 5

6 Display Menu Meters The Display menu provides a couple of setting for controlling how the display will operate. Backlight Brightness sets the display brightness of all the screens on a scale of Use the Test button to check the setting. Backlight Timer is the amount of time the display stays bright after returning to the Welcome or Idle screens. Pushing the slider all the way to the right will disable the timer. Note: the backlight timer only operates when the Welcome or Idle screen are active since all the other screens are user screens and usually temporary. Touching the screen will return it to the brightness setting level. Custom Welcome provides a way to force the terminal to use a custom welcome screen instead of the standard InterCard welcome screen. If you d like to make your own welcome screen, use the settings below and use the web interface to load the screen into the load.up. Dimensions: 640 x 480, File type: png Name: custom_screen.png Example Welcome Screen The Meters menu provides a way to view and print from within the load.up the total transaction activity. The Clear button only clears the Resettable meters; it is not possible to clear the Non Resettable meters. Printing the meters will send them to the serial printer attached to the DB9 port located on the outside edge of the connector board. If using a handheld printer, the serial harness can be made with the below pinout. DB9 Pin 2 board input RX DB9 Pin 3 board output TX DB9 Pin 5 GND DB9 Pin 7 board output RTS DB9 Pin 8 board input CTS Molex Pin 1 board 5V Molex Pin 2 board output TX Molex Pin 3 board output RTS Molex Pin 4 board input RX Molex Pin 5 board input CTS Molex Pin 6 GND About Screen load.up manual, page 6

7 This screen shows the version numbers and the dates the different software running on the load.up were built. Build dates are given in day-month-year format found in most parts of the world though not the US which uses month-day-year format. The load.up can be loaded with a couple of different communication protocols; the standard InterCard protocol is shown in this example on line one. There are two processors running all the time, the main application processor build information is given on lines one and two; line three is the unit s MAC address and the Linux OS version; lines four and five are for the coprocessor which is used to interface to the MDB currency devices and the card dispenser. Paper Replacement Replacement paper can be found at most stationary stores or on-line, please use the specs below. Width: 57mm (2 1/4"), Core diameter: 12mm (1/2") External roll diameter: 70 mm (2 3/4") approximately 50 meters (165 ) long. Paper end: not attached to roll core The printer s front bezel will flash blue when the printer is out of paper. To load the paper make sure the paper goes under not over the roll and the end is cut cleanly and square. Feed the paper under the rubber feed roller and close the black paper lid, the printer should detect the paper and auto feed. If not, press the LF button on the side of the printer to pull it through. Internal Components B I C A 2. PCB connections are A. RFID reader (behind PCB) B. USB 1 C. Printer serial port D. Power E. Ethernet Port 1 F. Ethernet Port 2 G. MDB H. Ribbon to main processor PCB I. Dispenser serial port Web Interface The web interface provides a convenient way to access all the same parameters available in the Parameter s menu but from your browser. The few exceptions are: setting the client s IP parameters, printing and clearing the meters, setting the menu password and reading cards. To access the load.up from your browser simply enter its IP address in your browser and sign in with user name intercard and password load.up. Software Update It s possible to perform a system software update using your browser by following the below steps. You can also update the software with a USB stick and WinSCP. Copy or drag and drop the update.bin file into the update box D F E H 1. Touch Screen Display is mounted on the backside of this PCB G You will receive an update package from InterCard called update.bin. All packages contain the same name so it s a good idea to create a descriptive named folder for each update.bin file. These packages can perform any number of update functions from updating just the coprocessor and application firmware to updating the OS. load.up manual, page 7

8 To perform the update, simple open your web browser and go to Utilities -> Update and then drag and drop the update.bin file into the update box and click upload. The terminal will reboot during the process and you will lose your web connection. When complete the terminal should come back up and you can reestablish the connection. It s important to note that you cannot go backwards in your update packages. So for example, if you install you cannot go back and later install If it s necessary to go back you will need to do that manually with a program such as WinSCP INSTALLATION AND SETUP The load.up does not function independently it requires server-installed software to function. Furthermore, the load.up works with a number of server applications so it s important you have the correct firmware for your server application and the corresponding manual. Please contact your software provider before investigating hardware issues. For load.up support, see How to contact InterCard. Though different builds of load.up do vary, they all have a common IP menu which must be set before you can connect to the server application. Some load.ups get most of their operating parameters from the server while others require some local setup. Whatever firmware you have, once your IP parameters are set correctly and your server application is running, the load.up should come on line and the sign in screen should appear. If this does not happened follow the trouble shooting section below. See the parameters menu below for information on how to access the IP menu. Installation Trouble Shooting 1. Check the unit is plugged into to 110V or 220V and is powered up. 2. Verify that you have a network link by checking the green link LED located a couple of mm from where the network cable plugs into the board. You can plug into either network port but port 1 is the primary. 3. Verify that the yellow LED located where you plug the network cable into the board is flashing signaling there is activity on that drop. 4. Can you ping the load.up from the server? a) Yes check the server software configuration b) No Is the network configured to pass UDP packets, destination port 2613? TCP ports 1234 and 1235 must also be open. Will another unit work in that same location? Will the unit work in another location closer to the server? Run the IC Network Utility on a laptop and point the load.up s server IP parameter to the laptop as though it s the server. It is possible that the upstream switch has blocked access to the load.up because of your local security settings. The bridge mode operation that some switches, primarily Cisco, deny access to is, the spanning tree protocol. If this is the case you will need to reconfigure your upstream switches to recognize the load.up as a switch. 5. Do the bill and coin acceptors enable when an account is correctly verified with the server? No) Verify the MDB harness is plugged into the module located on the side of the bill acceptor. 6. Does your card verify with the server? No) if you are using an RF ID card it s possible the card number is not formatted correctly coming from the card reader itself. You can view the card data in the Card Reader menu located inside the Parameter s menu. Verify the data you are seeing is what the database is expecting. Note: you cannot read card numbers via the web interface. 7. When the transaction is complete, does the load.up correctly print a receipt? No) Receipt printing is enabled in the server application. load.up manual, page 8

9 load.up Connector Board Note: Do not refer to this illustration for touch.on support; the boards are different and also require different firmware Green LED - Link Yellow LED - activity 24V Dispenser Open collector LED drivers Printer Network port 1 Network port 2 LEDs Blue Bill MDB Red Coin MDB Green Credit Card Yellow Heartbeat + - General purpose inputs MDB Coprocessor reset Mag card clock & data Designates pin 1 Not currently used Connection to main load.up manual, page 9