MYTV USER GUIDE URC 1090 REMOTE

Transcription

1 MYTV USER GUIDE URC 1090 REMOTE i

2 LOCATIONS Headquarters 317 East Dixie Drive Asheboro, NC Monday-Friday 8:00am to 6:00pm Liberty 211 West Swannanoa Avenue Liberty, NC Monday-Friday 8:30am to 5:00pm Closed for Lunch 1:30 to 2:00pm ii

3 WELCOME TO RANDOLPH COMMUNICATIONS When Randolph Telephone Membership Corporation was formed on May 13, 1954, its purpose was to bring telephone service to the rural communities when larger companies would not invest. It was on June 1, 1957 that the first telephone call was placed to Raleigh, NC from the Grange Hall in Farmer, NC. Today, Randolph Communications serves eight exchanges in eight different counties in the central, rural communities of North Carolina that include Alamance, Chatham, Davidson, Guilford, Lee, Montgomery, Moore and Randolph. What started over 60 years ago has evolved into a communications company offering not just traditional phone service, but other highly demanded services such as high-speed Internet, IPTV, 4G Wireless, Camera Surveillance, Computer Services, Business Networking and most importantly fiber to the home. While products and technologies have changed, the way we do business has not. We want to be the one-stop-shop, and we are. We take pride in bringing top of the line customer service and the best services available to our customers. That will always stay the same. *This material may not be duplicated, in whole or in part, by any means, without the express written consent of Randolph Communications, Asheboro, NC USA. Randolph Communications is an affiliate of Randolph Telephone Membership Corporation. Copyright iii

4 Table of Contents Remote Shortcuts...1 Remote Control Layout...2 Settting Up Your Remote Control...3 What s On TV?...4 MYTV GUIDE What is On MyTV Guide Screen...5 Navigating Through the Guide...6 Changing Guide Listings...6 Guide Layout...7 MYDVR MyDVR Controls...8 Status Bar Record Current Program...11 Stop a Recording...11 Create a One-Time Recording...12 Record a LIVE Event Series Recording Watch a Recording Binge Mode Playback...15 Reminders & Auto-Tune...16 Delete a Recording...17 Restore a Deleted Recording...17 Create Folders Bookmarks...18 Switch Between Recordings...19 Recording Conflicts...20 List Button Recording Settings MAIN MENU TV Menu...23 Recording Menu...24 Messages Recent Calls...25 Apps Menu iv

5 Table of Contents SETTINGS MENU Apps Settings FAVORITES Creating a Favorites List...31 View a Favorites List...32 SEARCH Perform a Title Search within the Guide...33 Perform a Title Search Using the Search Button Search History...34 PARENTAL CONTROLS Change PIN Set Ratings...36 Options...36 Attempting to Watch a Program Outside Settings...,...37 BANDWIDTH MANAGEMENT...38 TV EVERYWHERE...39 MANAGE MyTVs APP Andriod iphone ipad v

6 REMOTE SHORTCUTS REC Button Record a Program LIST Button DVR Recordings Replay Button Go back in time while viewing the Guide Left Arrow Button Search OK Button Now Playing Browse/Right Arrow Button Browse the Guide without changing the channel YELLOW Button Apps RED Button Weather/Forecast /Radar BLUE Button Favorites List & Filter from within the Guide 1

7 Remote Control Layout TV Mode Turn TV On/Off Pause/Play Live & Recorded TV URC 1090 REMOTE Setup Used for setting up remote CBL Turns Cable Box On/Off LIVE Returns to LIVE TV LIST Displays a list of Recorded Programs Menu Displays Main Menu OK/Select Press to confirm command Volume +/- Increase/Decrease Volume Mute Turns volume On/Off DAY/PAGE Used for PAGE and DAY navigation Replay Replay Recorded TV Programs Info Displays your Program Information Exit Closes your Current Screen Channel +/- Changes Channels A B C Buttons Used for Menu functions SWAP Switches between DVR tuners 2

8 Remote Control Layout SETTING UP YOUR REMOTE CONTROL 1. Press TV POWER key. 2. Press and hold SETUP until TV POWER key blinks twice (2 blinks = success; 1 blink = failure). 3. Type Press CH+ repeatedly until TV turns ON and OFF. 5. Press SETUP key to save working code. HOW DO I TURN MY TV & SET TOP BOX ON 1. Press the TV button located at the top of your remote. 2. Press the CBL button located next to the TV button at the top of your remote. INSTALLING BATTERIES If you ever notice your remote control is not working properly, the chances are it needs new batteries. 1. Lift off the battery cover located on the back of your remote. 2. Place two fully charged AA batteries into the open slots making sure the + and - marks match the marks in the battery case. 3. Align the cover with the holes and gently press the cover back into place until you hear the cover click. 4. Test various keys on your remote control to assure the batteries work. If the keys are not working or lighting up, the batteries may not be inserted correctly. If installing new batteries does not work, be sure the STB mode is on by pressing the STB button on your remote. Be sure there are no obstructions between the remote and the set-top box. 3

9 What s On TV 101 WHAT S ON TV? When you first turn on the TV, there are three ways you can see what is currently showing. You can use the OK button, the INFO button, or the RIGHT ARROW button (Browse Button). USING THE OK BUTTON 1. Press the OK button on the remote control. 2. The program that is currently playing will appear at the top of your screen. USING THE INFO BUTTON 1. Press the INFO button on the remote control. USING THE LEFT/RIGHT ARROWS (BROWSE BUTTONS) 1. If you are viewing a live program you can press the RIGHT/LEFT ARROW (Browse Buttons) buttons to view what is showing later on the current channel or, press the UP/DOWN ARROW buttons to view what is showing on another channel. 2. Press the DAY + and DAY buttons to see what is on this channel, 24 hours from now. 4

10 MyTV Guide When searching for your favorite programs, MyTV Guide is where you will find what is playing now and what is playing later. 1 WHAT IS ON MYTV GUIDE SCREEN? Highlighted Program Channel Number, Title & Information 2. Displays Current Time & Forecast 3. Indicates Selected Program Rating & New Episode 4. Displays Current Program 5. Guide Listing Times 6. Indicates NEW Episode 7. Indicates a Reminder has been set for the Selected Show 8. Upcoming Show Titles 9. Guide Shortcut Buttons 10. Indicates a Recording 11. Channel Lineup 12. Current Selected Program 13. Current Program Progress & Restart Bar 14. Indicates when the Selected Program First Aired 5

11 MyTV Guide NAVIGATING THROUGH THE GUIDE 1. To access the Guide, press the GUIDE button. 2. Use your ARROW KEYS to move the highlighted area up and down, left and right. 3. To move through the Guide one channel at a time, use the UP/DOWN ARROW buttons or the CHANNEL + and CHANNEL -. As you do this, a description of the highlighted program will display at the top of the screen. 4. To move through the Guide one page at a time, press the PG + and PG buttons on the remote control. 5. To move through the Guide one screen at a time, use the FAST FORWARD and REWIND buttons. 6. To move through the Guide a full 24 hours, press the DAY + and DAY buttons on the remote control. HOW DO I CHANGE THE LISTINGS IN MY GUIDE? 1. Press the BLUE button. The list name will appear at the bottom of your screen. 2. Keep pressing the BLUE button to view different list. 6

12 MyTV Guide HOW DO I CHANGE MYTV GUIDE LAYOUT? By default, the Guide will display four rows and four columns of programming information. Depending upon the size of TV you are viewing and your preferences, you may want to show more or fewer columns and rows. 1. The Guide Settings are changed by selecting MENU. 2. Select SETTINGS. 3. Select GUIDE. 4. ARROW DOWN to change the Number of Rows and the Number of Columns. *Examples of different layouts are below. Four Rows by Four Columns Three Rows by Three Columns Six Rows by Six Columns 7

13 MyTV MyDVR Guide Your DVR service gives you the freedom to record the program you are watching as you are watching it, record a program while you watch another, or you can record a program you see in the program Guide. *NOTE: If a program you record is either locked by parental rating settings or on a channel that is locked, the DVR will record the program but you will be required to enter a PIN to view it. **This feature is only available to subscribed DVR customers. MYDVR CONTROLS Pause Record Rewind URC 1090 REMOTE Play Stop Fast-Forward STATUS BAR The Status Bar appears whenever you Skip Forward, Skip Back, Pause, Rewind, or Fast Forward a LIVE or recorded program. Program Name Indicates how far you are in the recording Current Playback Status Length of Program 8

14 MyDVR PAUSE & PLAY As you watch live TV or recorded programs, press the PAUSE button and the programming on the screen instantly freezes. Press the PLAY button to resume normal play of the program from the point where it was paused. REWIND Press the REWIND button to watch something again. Press it again up to four times to increase the rewind speed. To slow the Rewind speed, press the FAST FORWARD button. Press the PLAY button to resume normal play. The current speed - x4, x15, x60, and x300 will display next to the status bar. FAST FORWARD Press the FAST FORWARD button to move forward in a recorded program. Press it again up to four times to increase fast forward speed. To slow the Fast Forward speed, press the REWIND button. Press the PLAY button to resume normal play. The current speed - x4, x15, x60, and x300 will display next to the status bar. 9

15 MyTV MyDVR Guide SKIP BACK With Skip Back, you can go back to see the last play of the game or replay the last scene of your movie. Just press the SKIP BACK button on your remote control to replay the last 10 seconds. Press the SKIP BACK button repeatedly to continue skipping back in 10-second increments. RETURN TO LIVE TV Any time you Pause or Rewind a live program, the show continues to be broadcast in real time and saved in the buffer. To return to live programming, press the LIVE button. SLOW MOTION Select the PAUSE button at the point in the program that you would like to watch in slow motion. Select the FAST FORWARD button to play in slow motion. Press once to play at x 1/4 speed, and press twice to play at x 1/2 speed. 10

16 MyDVR RECORD CURRENT PROGRAM If you are watching a program and decide that you want to record the remainder of the program you can easily start the recording. 1. While watching a program, press the RECORD button. 2. Choose whether this is a One-Time Recording, a Series Recording, or select Cancel to not set a recording. 3. Customize your recording selections for start and stop time and which folder to save the recording to. 4. A Red Circle will briefly display in the top right of the screen indicating you are recording the program. You can also record a program while in the GUIDE by pressing the RECORD button. HOW DO I STOP A RECORDING? If you decide to stop recording the program before it is complete, press the STOP button. Choose from the options regarding how to save the partial recording. The options are: Continue Recording: Does not stop recording the program. Stop Recording and Keep: Saves the recording for future viewing. Stop Recording, Keep and Protect: Saves the recording and protects it from automatic deletion. Stop Recording and Delete: Deletes the recording from memory. 11

17 MyTV MyDVR Guide CREATE A ONE-TIME RECORDING FROM THE GUIDE Whether you are choosing a program from the Guide or if you are currently viewing the program when you decide to record it, the process to create a one-time recording is the same: 1. Highlight the program you want to record and press the RECORD button on the remote control. 2. Choose to Create a One-Time Recording. 3. Use the ARROW buttons to customize start and stop times, folder to save the recording to, and auto tune preferences. 4. Go to the bottom and select Create a One-Time Recording. 5. A RED CIRCLE will display in the guide indicating the program will record. Recording a LIVE Event is essentially the same as recording any other program. However, since there is a chance of a live event running longer than the originally scheduled in the programming Guide, you have the option to record up to one hour longer in order to be sure you record the entire event. 1. Highlight the program you want to record and press RECORD. 2. Use the LEFT/RIGHT ARROW buttons to choose the Stop Recording option. Choose a 15 minute, 30 minute, or 60 minute extension time. 12 HOW DO I RECORD A LIVE EVENT?

18 MyDVR 3. ARROW DOWN to Extend Recording and press OK on the remote control. *NOTE: Live programming options will only be available when the Guide data flags the programming as live programming. HOW DO I RECORD A SERIES FROM THE GUIDE? 1. Press the RECORD button on the remote control. The recording options will display. 2. Select Series and press OK on the remote control. 3. The Series Recording options will display. - Use the LEFT/RIGHT ARROW buttons to choose how many episodes to Keep at Most any given time. - Choose the Show Type you wish to record. You may choose to record All episodes of a program or Only New episodes. - Choose when to Start Recording. You can begin on time when the program is scheduled to begin. Or you can use the LEFT/RIGHT ARROW buttons to choose 1,2,3,4,5,10,15, or 30 minutes early. 13

19 MyTV MyDVR Guide - Choose when to Stop Recording. You can stop on time when the program is scheduled to end. Or you can use the LEFT/RIGHT ARROW buttons to choose 1,2,3,4,5,10,15, or 30 minutes later. - Choose the Folder where you want to save the recording. By default the folder will be All Recordings but you may choose another existing folder or create a new folder. - Select Yes or No for the Auto-tune feature. 4. Go to the bottom and select Create a One-Time Recording. 5. A Red Circle will an S with display in the Guide indicating the program is part of a Series Recording. HOW DO I WATCH A RECORDED PROGRAM? 1. Press the LIST button on the remote control. 2. Use the LEFT/RIGHT ARROW buttons to choose the folder containing the recorded program you wish to watch. When you highlight a program, it expands to show more information, or you may need to press the INFO button depending on your configuration. 3. Press the PLAY button on the remote control to play your recorded program. 4. If the program is one that you had previously viewed and stopped in the middle, you will be asked if you would like to Resume Playback from where you left off or if you would like to Restart From the Beginning or if you would like to Exit and Return to the Recordings List. 14

20 MyDVR 5. As you play back a program, you have the ability to Fast Forward, Rewind, Pause, Replay, Jump Forward, Jump Backward or Stop the playback. 6. When you reach the end of the program, you will be asked if you would like to delete the recording. Select either Yes or No. BINGE MODE RECORDING PLAYBACK When you are watching programming from a Series Recording and have multiple recordings, this mode will prompt you to watch the next recording in a series once you are done with the initial one. - You can also highlight DELETE to delete the episode you just watched. - Then either Return to TV, Return to List, or choose the next recording in the list below. 15

21 MyTV MyDVR Guide HOW DO I SET REMINDERS & AUTO-TUNE? Your television can be set to remind you when a program is about to air and to automatically tune to a program you don t want to miss. 1. Press the GUIDE button and use your ARROW buttons to highlight the upcoming program you wish to flag with a reminder. Press the RECORD button on the remote control. 4. A reminder icon will appear next to the program on the Guide to indicate a Reminder has been set for that program. 2. Use your ARROW buttons to select Reminder. 3. Customize your Reminder and select Yes to Auto-Tune. 5. A reminder pop-up will appear at the top of your TV screen at the time you designated. Press the OK button to begin watching the program at any time or wait for it to change channels automatically if you selected the Auto-Tune feature. The Reminder function can also be selected by: 1. Press the RECORD button. Select the Reminder function if you would like your television to remind you: - When the selected program is going to air - When a new episode of the program is going to air - Each time a program will air 2. Customize your Reminder Settings. 3. Use your ARROW buttons to highlight Create Reminder and press OK on your remote control. 16

22 MyDVR HOW DO I DELETE A RECORDING? Your television can be set to remind you when a program is about to air and to automatically tune to a program you don t want to miss. 1. Press the LIST button on the remote control. 2. Use your ARROW buttons to select the recording you want to delete. Press the RED button on your remote control to delete the recording. 3. Select Yes to delete the recording or No to save the recording. 4. Press the RED button to delete the recording or group of recordings. 5. Select Delete and then select Yes. HOW DO I RESTORE A RECORDING I DELETED? 1. Press the MENU button on the remote control. 2. Select Recordings, and ARROW RIGHT to select Recently Deleted. 3. Select the Recording you wish to Restore and press the Green Button on your remote control. 4. Highlight Restore and press OK. HOW DO I CREATE FOLDERS? Folders allow you to organize the recordings on your DVR by user, program type, or any other way you may choose. 1. To create a new folder, choose the New Folder option any time you are setting a new recording. 17

23 MyTV MyDVR Guide 2. You will then be prompted to name the folder. Enter the folder name and select Submit. 3. Once the recording is complete, it will be placed in the designated folder and you can access it by pressing the LIST button. HOW DO I USE BOOKMARKS? Your DVR is capable of marking specific spots in a recorded program, called Bookmarks. It is an easy way for you to mark your spot in a program that you might not be able to watch in its entirety or bookmark a great play in a sporting event. 1. Press the PLAY button on the remote control to display the status bar. 2. Press the BLUE button on the remote control to add a Bookmark. You will notice a line will appear in the status bar. 3. When you return to the program, you can press the UP/DOWN AR- ROW buttons on the remote control to advance to your bookmarked spot. If there are multiple Bookmarks, keep pressing the UP/DOWN ARROWS buttons until you are to your desired place in the program. 4. You can remove a Bookmark by moving to the Bookmark and pressing the BLUE button within three seconds. 18

24 MyDVR HOW DO I SWITCH BETWEEN RECORDINGS? Your DVR is capable of recording two programs while you watch a third program. 1. Press the OK button on the remote control to see what is Now Playing. 2. You can view any of the listed programs by selecting the recording and pressing the OK button. 3. When you select a different recording, the system will start at the last time you viewed that program. You can go back to the beginning of the program using the REWIND button. You have access to Rewind, Skip Back, Skip Forward, and Fast Forward to move within the recording. 19

25 MyTV MyDVR Guide RECORDING CONFLICTS The DVR can record a limited number of programs at a time. If you attempt to record more programs than the system is capable of recording at one time, the DVR will warn you of a recording conflict. 1. You may choose either to Resolve the Conflict or to Cancel your option to record the program. 2. When you choose Resolve Conflict, a guide screen will appear showing the other programs currently scheduled to be recorded. 3. Highlight the program you wish to stop recording and press the STOP button on your remote control. 4. Choose the alternate program you wish to record from the Guide and press the RECORD button. HOW DO I USE THE LIST BUTTON? You access your recordings, the list of future recordings, and series rules by pressing the LIST button on the remote control. CURRENT RECORDINGS 1. Press the LIST button. 2. To move in and out of the folders, use the LEFT/RIGHT ARROW buttons. At the top of the screen you will see the number of folders and the amount of space you have free on the DVR. When you are in a program folder: 20 - Delete a future recording by pressing the RED button on the remote control.

26 MyDVR - Search for programs within the Recording folders by pressing the YELLOW button on the remote. - Sort the Current Recordings by pressing the BLUE button on the remote control. By default, Current Recordings are displayed by date and time. If you press the BLUE button, programs will be sorted by Name. - Press the SKIP FORWARD button to view recordings by title rather than group. RECORDING SETTINGS 1. Press MENU on your remote control and select Recordings. GROUP TITLES Group all recorded episodes with the same title rather than listing each episode individually. The SKIP FORWARD button will toggle between Grouped and Ungrouped listings. AUTO EXPAND SELECTION Choose this option to automatically display information for the selected recording. SHOW FOLDERS When the Show Folders field is set to Yes, all recordings and future recordings will be grouped into folders when you view your Recordings Lists. With Show Folders set to No, all recordings and future recordings will be displayed individually. When viewing your Recording Lists the SKIP FORWARD button will toggle between Folders and individual recordings. 21

27 MyTV MyDVR Guide AUTO REVERSE Select if you would like the playback to include an Auto Reverse feature, Always or Never. INACTIVITY TIMEOUT This setting adjusts the length of time the Status Bar remains on the screen while you are watching a recorded program after a period of inactivity. SKIP DISPLAY Choose between displaying the Playback Bar or the Fast Forward/Replay icons during recorded show playback. 22

28 MyTV Guide Main Menu Along with being able to access almost all functions with specific buttons on the remote control, you can also access these controls through the Main Menu. TV MENU 1. Press the MENU button on the remote control. Under TV you have options for: Guide Corner, Guide - Full, Now Playing, Search, and What s Hot. - If you ARROW RIGHT, highlight Guide Corner and press the OK button, you can view the channel Guide. - If you ARROW RIGHT, highlight Now Playing and press the OK button, you can view what is currently playing as well as any programs being recorded. - If you ARROW RIGHT, highlight Search and press the OK button, you can search for a program. - If you ARROW RIGHT, highlight What s Hot and press the OK button, you can view the What s Hot menu. 23

29 MyTV Main Menu Guide RECORDINGS MENU Most everything that you do with the LIST button on the remote control you can do in the Main Menu. 1. Press the MENU button. Under Recordings you have options for Current, Future, and Series. 2. ARROW RIGHT and select Current, Future, or Series. 3. Press the OK button to review the list of recordings. MESSAGES 1. Press the MENU button. Select Phone. 2. To view any sent system messages from Randolph Communications, select the Messages option and press the OK button. 3. To view a Message, use the ARROW buttons to navigate to the desired message and press the OK button. Press the OK button again when you want to close the message window. 4. To delete a message, highlight the message and press the RED button. Any deleted messages can be restored by selecting the RED button again until the Messages window is closed. Once the Messages window has exited, deleted messages will be permanently deleted. 24

30 Main Menu 5. When you have an Unread Message, an envelope icon will appear in the guide. RECENT CALLS 1. Press the MENU button on the remote control. 2. ARROW DOWN and highlight Phone. 2. ARROW RIGHT and highlight Recent Calls. APPS MENU 1. Press MENU on the remote control. 2. ARROW DOWN and highlight Apps. GAMES APP 1. Select Games from within the Apps Menu. A listing of games will appear. 2. Select the Game you want to play and press OK. 25

31 Main Menu WEATHER APP The Weather App allows the current weather statistics to be viewed through multiple guides and menus. It can be accessed through the Apps category to instantly bring up an on-screen window with the most current weather information. 1. Select the MENU button on your remote control. Select Apps, highlight Weather, and select the OK button. 2. A window will appear on the screen with the most current weather data for the selected area. To receive weather information from a different location, select a new location within Settings. Asheboro Weather - To access the Radar portion of the Weather application, select the YELLOW button within the application window. - Once in the Radar screen of the Weather application, select the BLUE button to animate the radar and show a looping of current weather conditions. 26

32 Main Menu WHAT S HOT APP The What s Hot App allows you to view local area real time information about what others in your local area are watching. You can easily tune to one of the What s Hot programs or set a recording. 1. Select What s Hot from within the Apps Menu. 2. A window will appear on the screen with the most current popular channel information for the local area. The popular channel information may be viewed in multiple categories by pressing the RIGHT/LEFT AR- ROW buttons. Additional popular channel information may be viewed by scrolling down by pressing the UP/DOWN ARROW buttons. 27

33 Settings Menu You have the ability to control certain aspects of how your service works according to your preferences. 1. To access Settings, press the MENU button. 2. ARROW DOWN and select Settings. WEATHER SETTINGS APPS SETTINGS The Weather Option in Settings allows you to select the location you would like to receive weather information for. 1. Select the MENU button. Select Settings, Select Apps and Select Weather. 2. The Weather Options window will appear. Select the desired location for which you would like to receive weather information/statistics. 3. Select Save. DISPLAY SETTINGS 1. Select the MENU button. Select Settings, and Select Display. This settings are set when your system is installed and are typically not changed. - Turn Closed Captioning On/Off. - Set the Audio Language to Descriptive Audio, Canadian Descriptive Audio, English, Spanish, or French. - Set Audio Format to Stereo, Dolby Digital, or Dolby Digital +. - Change your Connector settings to Coaxial, Composite, S-Video, Component or HDMI. - Set the TV Type to either 16:9 or 4:3. - Select the Output Resolution for the television. - View the setting for Conversion Mode, Original Size or Fit to Screen 28

34 Settings Menu EDIT FAVORITES 1. Select the MENU button. Select Settings and Select Edit Favorites. 2. Use the ARROW buttons to move through the list of channels. 3. Select the channel(s) you want to add to your list by pressing the OK button. 4. To rename your Favorites List, please the YELLOW button on the remote control. 5. To Save your Favorites List, press the BLUE button on the remote control and then press the OK button. 6. To Discard a Favorites List, press the RED button on the remote control. 7. Press the EXIT button to leave the Menu. GUIDE SETTINGS 1. Select the MENU button. Select Settings and Select Guide. - Choose the Default Guide setting that you prefer when you press the GUIDE button one time. Your choices include - Corner Screen or Full Screen. - Determine what you want to do After Changing the Channel. Your choices include - Keep Guide Open or Close Guide. - Set Channel Filter to Yes or No. When set to Yes, your favorite selection will be remembered (the favorites list that you selected). - Determine the Number of Rows to display in the Time Guide. Options are 3, 4, 5, 6, 7, or 8. - Determine the Number of Columns to show in the Time Guide. Options are 3, 4, 5, 6, 7, or 8. - Determine how long to wait for Inactivity Timeout before the guide disappears. Options range from 1 second to 2 minutes, to never. - Specify the Scrolling Behavior to be either Channel by Channel or Page by Page as you move through the Guide. 29

35 Settings Menu PHONE SETTINGS 1. Select the MENU button. Select Settings and Select Phone to adjust the Caller ID and Voice Mail Settings. (Caller ID is only available if you have subscribed to it.) 2. Adjust your Notification and Voic Settings from the Options list. 3. ARROW DOWN to Save and press the OK button. RECORDING SETTINGS 1. Select the MENU button. Select Settings and Select Recording. 30 Group Titles Group all recorded episodes with the same title rather than listing each episode individually. The SKIP FORWARD button will toggle between Grouped and Ungrouped listings. Auto Expand Selection Choose this option to automatically display information for the selected recording. Show Folders When the Show Folders field is set to Yes, all recordings and future recordings will be grouped into folders when you view your Recordings Lists. and future recordings will be grouped into folders when you view your Recordings Lists. With Show Folders set to No, all recordings and future recordings will be displayed individually. Keep in mind that if Group Titles is set to Yes, programs will be grouped together even if Show Folders is set to No. When viewing your Recording Lists the Skip Forward button will toggle between folders and individual recordings. Inactivity Timeout This setting adjusts the length of time the Status Bar remains on the screen while you are watching a recorded program after a period of inactivity. Choose from 1-10, 12, 15, 30, 45 seconds, one or two minutes, or Never. Skip Display Choose between displaying the playback bar or the fast forward/replay icons during recorded show playback. Auto Reverse Select if you would like the playback to include an auto reverse feature Always or Never. Skip Ahead Skip ahead while watching a recording or while watching live TV. Skip Back Skip back while watching a recording or while watching live TV.

36 Favorites Favorites allows you to choose, delete, edit and create a list of your favorite channels. HOW DO I CREATE A FAVORITES LIST? 1. Press the MENU button and highlight Settings. 2. Use the ARROW buttons to highlight Edit Favorites and then press the OK button. 3. All available channels will display. Use the UP/DOWN ARROW buttons on the remote control to select the channels you want to add to your Favorites List. 4. Press the OK button to add the selected channel to your list. 5. Press the YELLOW button on the remote control to name your Favorites List. 6. To Save your Favorites List, press the BLUE button on the remote control and then press the OK button. 7. To delete a favorites list, press the RED button on the remote control. 8. Press the EXIT button on the remote control to leave the menu. To create an additional Favorites List, follow step 1 and use your RIGHT ARROW to access a New List. 31

37 Favorites HOW DO I VIEW MY FAVORITES LIST? 1. Select the GUIDE button on the remote control. 2. Continue to press the GUIDE button until your list appears in the Guide. 3. With the Favorites List selected, you will browse channels only within that list. Favorites List Name 32

38 Search HOW DO I PERFORM A TITLE SEARCH WITHIN THE GUIDE? 1. Press GUIDE and use your ARROW buttons to highlight the desired program. 2. Press the YELLOW button on your remote control. This will perform a full title search to return all shows with the same title. 3. If there is a program in the search results you would like to record, you may schedule a recording from the list of search results. Highlight the program and press RECORD on your remote control. HOW DO I PERFORM A TITLE SEARCH USING THE SEARCH BUTTON? 1. While viewing live TV press the LEFT ARROW (Search Button) on the remote control. This will display two options: New Search and History. Select New Search to search for a new show or topic. 2. Use the ARROW buttons to highlight the letters and press the OK button to select a letter. 3. Press the YELLOW button on your remote to begin your Search. 33

39 Search 4. If there is a program in the search results that you would like to record, highlight the program and press RECORD. 5. If you want to Search for a specific show within the Search, highlight the program and press the YELLOW button. This will Search for all scheduled airings of the program. SEARCH HISTORY The Search History feature will allow you to save your searches so that they can be used again at a later time. 1. Select the MENU button. 2. Select TV. 3. Select SEARCH. 4. Select HISTORY. 5. To delete a recent search, select the RED button on your remote control. The selected search will be removed. 6. To use a previous search, select Search and press the YELLOW button on your remote control. 7. To sort recent searches, select the BLUE button on your remote control. Searches will be sorted by saved searches in alphabetical order and then unsaved searches in alphabetical order. 34

40 Parental Controls 1. To access Parental Controls, Select MENU. 2. ARROW RIGHT, highlight Parental and press the OK button. You will find Parental Control options to Change PIN, Edit Locked, Set Ratings, Time Restrictions, Cancel Override, and Options. CHANGE PIN 1. Within the Parental menu, ARROW RIGHT and select Change PIN. 2. Enter your Old PIN, New PIN and your New Pin again to confirm. Select OK to save your new PIN. *Until you change it, the default PIN is Once the PIN has been successfully changed, a prompt will appear. Press the OK button. EDIT LOCKED Edit Locked allows you to lock specific channels. This will require you to enter a PIN in order to view programming on that channel. 1. Within the Parental menu, ARROW RIGHT and select Edit Locked. 2. A list of channels will display. Use the UP/DOWN ARROW buttons to move through the list of channels. Press the OK button to select channels you want to add to the lock list. 35

41 Parental Controls 3. When you are finished making your selections, press the BLUE button on the remote to lock the selected channels. Press the RED button on the remote to discard the changes and return to normal viewing. SET RATINGS Set Ratings allow you to set access to programming based on TV and Movie ratings. This will require that a PIN be entered in order to view programming at or beyond the rating you specify. 1. Within the Parental menu, ARROW RIGHT and select Set Ratings. 2. Use the LEFT/RIGHT ARROW buttons to choose a TV and Movie Rating. OPTIONS 1. Within the Parental menu, ARROW RIGHT and select Options. 2. Enter your PIN and select OK and press the OK button. 3. Choose whether you want to have Locked Channels and/or Show Restricted Titles visible or not. 4. Selecting No for either setting will cause these programs not to appear in the Guide. 5. Select OK within the prompt and press the OK button A Parental Controls Options prompt will appear once the changes have been saved successfully.

42 Parental Controls ATTEMPT TO WATCH A PROGRAM OUTSIDE THE PARENTAL CONTROL SETTINGS If you have set Parental Ratings in order to prevent viewing shows beyond a rating that you find acceptable, you will need to enter a PIN in order to access programming beyond your specified rating. 1. When the program is rated beyond the viewing limits set, you are prompted to enter a PIN. 2. The Enter PIN screen will remain until a valid PIN is entered or until you press Exit. 3. Selecting Exit will bring up a screen indicating an invalid PIN was entered. 37

43 Bandwidth Management The Bandwidth Management feature allows the user to adjust set top box resource usage. The usage can only be accessed when the bandwidth allowance has been exceeded. This feature is only available to customers on copper. 1. Once the user attempts to exceed bandwidth allowance, a System Resource Exceeded window will appear. 2. Select a Recording or Current Program Being Watched that you would like to stop. 3. Once a recording or current program has been stopped, the program status will show that it is stopping and will then be removed from the System Resources Exceeded window lineup. If however, the selected program is being watched by another user, and they deny the program being stopped, a Rejected status will appear next to the selected program. 38

44 TvEverywhere Any MyTV subscriber who subscribes to the Classic package can watch their favorite channels on the go. There are just a few easy steps to follow and you will be on your way to enjoying TV from anywhere. Each subscriber must set up their user-name and password to be able to access MyTV Everywhere from any device connected to the Internet. 1. Visit 2. Select Randolph Communications as your TV Provider. 3. Select REGISTER in the top left corner. 5. Complete the Registration Form and Select REGISTER. 6. An will be sent to you. You must click on the link within 7 days to activate or re-register. 6. Log-in and you will now see the programmers activated on WTVE. 39

45 ManageMyTVs App - Andriod Manage your DVR recordings from anywhere. With the ManageMyTVs app, you can connect to your DVR enabled set-top boxes to schedule and manage DVR recordings even when you are not at home. You will be able to schedule new recordings or view currently being recorded programs. Additionally, you can view and search the TV program Guide for your favorite shows or programs. The app also provides a virtual remote control allowing you to use your smart device to chance channels and browse the Guide. If you would like to enable this feature, please call us at A Customer Care Representative will assist you in setting up a Username and Password. Once you have contacted a Customer Care Representative and we have enabled this feature, please follow the steps below to access all the features available within the ManageMyTVs App. ANDRIOD 1. Go to your Google Play Store on your Andriod device. 2. Search ManageMyTVs and select Install. ManageMyTVs App 1. Select the ManageMyTVs icon from your home screen. 2. Enter your Username and Password. This was provided to you from our Customer Care Representative. If you do not have a Username and Password please call us at Select the Sign In button. 40

46 ManageMyTVs App - Andriod Home Screen The following sections provide details for what is happening on a user s STB s, recommended programs and information about what others in the same area are watching: Now Playing: Tells you what is Now Playing on your STB s in your Whole Home group. It ll indicate live programs and recordings as well as if a recording playback is happening. TV For You: TV For You provides you with recommended shows based on your recordings, What s Hot and programs you have liked. What s Hot: What s Hot provides you with real time information about the most popular watched programs in your area as well as the most popular recordings and most popular series. Programs may be selected from within the What s Hot app to view program information and schedule future recordings. 41

47 ManageMyTVs App - Andriod Side Navigation Action Menu The following sections provide details for accessing the program Guide, showing existing recordings or scheduled recordings and using your Android as a working remote control with your set top box: Program Guide: The Program Guide allows the user to view up to twelve days of Guide information, which is chosen by the date and channel number. Programs may be selected within from the Guide to view program information and schedule future recordings. Recordings: All existing and scheduled recordings may be viewed within the Recordings action. You may select a DVR from within your home and view either Current, Future and Series recordings. Remote Control: This action allows you to use your Android as a functional remote control. You may use the Up and Down arrow buttons, the Right and Left arrow buttons, OK button, Menu button, Guide button, Info button, and Exit button. The user may also enter a specific channel number to tune to. 42

48 ManageMyTVs App - Andriod Program Search This action allows you to search by keyword or phrase for a specific program. Search results may be selected to view program information and schedule future recordings. 1. Select the Search Magnifying Glass icon. 2. Enter the desired phrase or keywords into the Search Program Title field. 3. Results for the search will appear below the Program Search field. These results may be for an entire show, or for specific episodes within a show. 4. Select the program (episode) you would like to view and a Program Information screen will appear. 5. If you would like to record this program, click on the Record icon and a Select Recording Type window will appear. Choose One Time for a one-time recording or Series to set up a Series Recording of this program. 43

49 ManageMyTVs App - Andriod Program Guide 1. To view the program Guide data for any given channel and date, select the Program Guide button from the ManageMyTVs Side Navigation. 2. Select the Channel and Date you would like to view program Guide information for. 3. Select By Channel or By Time at the top of the screen to filter the program guide data. Show Recordings 1. To show existing recordings, scheduled future recordings, and series recordings, select the Recordings tab from the ManageMyTVs Side Navigation. 2. To view existing recordings, select the Current option at the top of the screen. To view future scheduled recordings, select the Future option. To view Series recordings, select the Series option. 3. Select the DVR location you would like to view. 4. When you select a recording, a Program Information window will appear with the program description, the air date and time, and the channel number the program will be aired on. To search for more occurrences of this program, select the Find More button on the button of the screen. To tune your TV to the program and watch the recording, select the Watch button on the bottom of the screen. 44

50 ManageMyTVs App - Andriod Remote Control This action allows your Android to function as a remote control. You may use the Up and Down arrow buttons, the Right (Browse) and Left (Search) arrow buttons, OK button, Menu button, Guide button, Info button, and Exit button. You may also enter a specific channel number to tune to. 45

51 ManageMyTVs App - iphone Manage your DVR recordings from anywhere. With the ManageMyTVs app, you can connect to your DVR enabled set-top boxes to schedule and manage DVR recordings even when you are not at home. You will be able to schedule new recordings or view currently being recorded programs. Additionally, you can view and search the TV program Guide for your favorite shows or programs. The app also provides a virtual remote control allowing you to use your smart device to chance channels and browse the Guide. If you would like to enable this feature, please call us at A Customer Care Representative will assist you in setting up a Username and Password. Once you have contacted a Customer Care Representative and we have enabled this feature, please follow the steps below to access all the features available within the ManageMyTVs App. IPHONE 1. Go to your Apple Store on your iphone device. 2. Search ManageMyTVs and select Install. ManageMyTVs App 1. Select the ManageMyTVs icon from your home screen. 2. Enter your URP in the URP field. 3. Enter your Username and Password. This was provided to you from our Customer Care Representative. If you do not have a Username and Password please call us at Select the Sign In button. 46

52 ManageMyTVs App - iphone Select an Action Menu The following sections provide details for accessing the program Guide, searching for a specific program, showing existing recordings or scheduled recordings and using your iphone as a working remote control with your set top box: Guide: The Guide allows the user to view up to twelve days of guide information, which is chosen by the date and channel number. Programs may be selected within from the guide to view program information and schedule future recordings. Search: This action allows the user to search by keyword or phrase for a specific program. Search results may be selected to view program information and schedule future recordings. Recordings: All existing and scheduled recordings may be viewed within the Recordings action. Users may select a DVR from within their home and view either Current, Future and Series recordings. Remote: This action allows you to use your iphone as a functional remote control. You may use the Up and Down arrow buttons, the Right and Left arrow buttons, OK button, Menu button, Guide button, Info button, and Exit button. The user may also enter a specific channel number to tune to. More: - What s Hot: The What s Hot app provides you with real time information about the most popular watched programs in your area as well as the most popular recordings and most popular series recordings. Programs may be selected from within the What s Hot app to view program information and schedule future recordings. You may tune your TV to a program by se lecting Watch next to that program. - Settings: You can customize the Guide by setting how many hours of guide information are displayed, determine sign-in information, view admin log and sign out. 47

53 ManageMyTVs App - iphone Program Guide 1. To view the program Guide data for any given channel and date, select the Guide button from the ManageMyTVs Action menu at the bottom of the app screen. 2. Select if you would like to view the Program Guide By Date or By Channel. 3. Begin browsing the Program Guide. Program Search 1. Select the Search Button. 2. Enter the desired phrase or keywords into the Search Text field. Select the Search button. 3. Results for the search will appear below the Search Text field. These results may be for an entire show, or for specific episodes within a show. 48

54 ManageMyTVs App - iphone 4. Select the program (episode) you would like to view and a Program Information screen will appear with the program description, the air date and time, and the channel number the program will be aired. 5. In the Program Information window, click Search to view future programming or click Record to set a recording of this program. Show Recordings 1. To show existing recordings, scheduled future recordings, and series recordings, select the Recordings button from the Action menu. 2. To view existing recordings, select the Recorded option at the top of the screen. To view future scheduled recordings, select the Future option. To view Series recordings, select the Series option. 3. You also have options at the top of the screen to customize how your recordings are listed - Alphabetical, Newest First, Oldest First or by Channel. 4. When you select a recording, a Program Information window will appear with the program information. To delete the existing recording or a future scheduled recording, select the Delete Episode button on the bottom of the screen. 49

55 ManageMyTVs App - iphone Remote Control This action allows your iphone to function as a remote control. You may use the Up and Down arrow buttons, the Right (Browse) and Left (Search) arrow buttons, OK button, Menu button, Guide button, Info button, and Exit button. You may also enter a specific channel number to tune to. 50

56 ManageMyTVs App - ipad ipad 1. Go to your Apple Store on your iphone device. 2. Search ManageMyTVs and select Install. ManageMyTVs App 1. Select the ManageMyTVs icon from your home screen. 2. Enter your URP in the URP field. 3. Enter your Username and Password. This was provided to you from our Customer Care Representative. If you do not have a Username and Password please call us at Select the Sign In button. Select an Action Screen The following sections provide details for accessing the program guide, searching for a specific program, showing existing recordings or scheduled recordings, using your ipad as a working remote control with the set top box, and customizing the settings: Guide: The Guide allows the user to view up to twelve days of guide information, which is chosen by the date and channel number. Programs may be selected within from the guide to view program information and schedule future recordings. Search: This action allows the user to search by keyword or phrase for a specific program. Search results may be selected to view program information and schedule future recordings. What s Hot: The What s Hot app provides you with real time information about the most popular watched programs in your area as well as the most popular recordings and most popular series. Programs may be selected from within the app to view program information and schedule future recordings. You may tune your TV to a program by selecting Watch next to that program. 51

57 ManageMyTVs App - ipad Recordings: All existing and scheduled recordings may be viewed within the Recordings action. Users may select a DVR from within their home and view either Current, Future and Series recordings. Remote: This action allows you to use your iphone as a functional remote control. You may use the Up and Down arrow buttons, the Right and Left arrow buttons, OK button, Menu button, Guide button, Info button, and Exit button. The user may also enter a specific channel number to tune to. Settings: Users can customize the Guide by setting how many hours of guide information are displayed, determine sign in information, view admin log and sign out. Program Guide 1. To view the program Guide data for any given channel and date, select the Guide button from the Menu on the bottom of the screen. Users can view up to twelve days of guide information and filter the guide by All Channels, Subscribed Channels or Favorites (indicated by the red heart). 52

58 ManageMyTVs App - ipad 2. Select the desired channel within the channel list on the left side of the screen to tune to that particular channel. 3. To view program information, select a program and a Program Information window will appear with the program description, the air date and time, and the channel number the program will be aired on. 4. From this Program Information window, users can also Search for more air times of this program and/ or set a recording of this program. Program Guide 1. Select the Search Button. 2. Enter the desired phrase or keywords into the Search Text field. Select the Search button. 3. Results for the search will appear below the Search Text field. These results may be for an entire show, or for specific episodes within a show. 4. A Program Information screen will appear with the program description, the air date and time, and the channel number the program will be aired on. 53

59 What s Hot App ManageMyTVs App - ipad 1. To show the What s Hot App, select the What s Hot button from the Menu on the bottom of the screen. 2. To view program information, select a program and a Program Information window will appear with the program description, the air date and time, and the channel number the program will be aired on. 3. From the Program Information window, users can also Search for more air times of this program and/or set a recording of this program. Show Recordings 1. To show existing recordings and scheduled future recordings, select the Recordings button from the Menu on the bottom of the screen. 54

60 ManageMyTVs App - ipad The following sections provide details of the different Recordings lists provided: All Recorded: This list contains all recorded programs. If you choose a program from this list, an Edit Recorded Show window will appear where you can assign the recording to a folder, protect the recording, and delete the recording. One-Time Recorded: This list contains all recordings that were set as a one-time recording. If you choose a program from this list, a Manage Recording window will appear where you can assign the recording to a folder, protect the recording, and delete the recording. All Future: This list is all future recordings that are currently scheduled. This list includes one-time recordings and series recordings. One-Time Future: This list shows all future one-time recordings. If you choose a program from this list, a Manage Recording window will appear where you can assign the recording to a folder, protect the recording, and delete the recording. Series: This list shows all future series recordings. If you choose a program from this list, an Edit Series Rule window will appear where you can change the following series recording details: STB, start time, stop time, folder, number of episodes to keep, auto tune, and record new only. You can also delete the series rule or just delete the episode. 55

61 ManageMyTVs App - ipad Remote Control This action allows your ipad to function as a remote control. You may use the Up and Down arrow buttons, the Right (Browse) and Left (Search) arrow buttons, OK button, Menu button, Guide button, Info button, and Exit button. You may also enter a specific channel number to tune to. 56