VMware Horizon FLEX Client User Guide. 26 SEP 2017 Horizon FLEX 1.12

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1 26 SEP 2017 Horizon FLEX 1.12

2 You can find the most up-to-date technical documentation on the VMware Web site at: The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: Copyright VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc Hillview Ave. Palo Alto, CA VMware, Inc.

3 Contents VMware Horizon FLEX Client User Guide 5 1 Introducing Horizon FLEX 7 What Is a Horizon FLEX Virtual Machine? 7 Selecting a Horizon FLEX Client 8 2 Using the Horizon FLEX Client for Windows 9 Host System Requirements for Workstation Player 9 Install or Upgrade the Horizon FLEX Client for Windows 10 Download a Horizon FLEX Virtual Machine with Workstation Player 11 Open a Horizon FLEX Virtual Machine in Workstation Player 13 Edit Virtual Machine Settings in Workstation Player 14 Use Ctrl+Alt+Delete to Shut Down a Guest 16 Suspend and Resume a Virtual Machine in Workstation Player 16 Power Off a Virtual Machine in Workstation Player 16 Where to Find More Information About Workstation Player 17 3 Using the Horizon FLEX Client for Mac 19 Host System Requirements for Fusion Pro 19 Install or Upgrade the Horizon FLEX Client for Mac 20 Download a Horizon FLEX Virtual Machine with Fusion Pro 21 Open a Horizon FLEX Virtual Machine in Fusion Pro 23 Using Mac Keyboards in a Virtual Machine 24 Suspend and Resume a Virtual Machine in Fusion 25 Power Off a Virtual Machine in Fusion Pro 25 Where to Find More Information About Fusion Pro 25 4 Troubleshooting Horizon FLEX Virtual Machines 27 Virtual Machine File Cannot be Found 27 Virtual Machine Cannot Be Powered On 28 Virtual Machine Is Expired 28 Virtual Machine Has Not Contacted the Server for n Days 28 Virtual Machine Is Revoked 29 Invalid Security Certificate 29 Horizon FLEX Client Is Not Compatible with the Server 29 Horizon FLEX Client Cannot Open the Virtual Machine 30 Changing the Memory and Processor Settings Is Not Allowed 31 Folder Sharing on the Virtual Machine Is Not Allowed 31 Registration Error When Opening the Virtual Machine 31 USB Device Cannot Be Connected to the Virtual Machine 32 Adding a Hard Disk Is Not Allowed 32 VMware, Inc. 3

4 Virtual Machine Is Removed 32 Index 33 4 VMware, Inc.

5 The VMware Horizon FLEX Client User Guide describes how to install and use Horizon FLEX Client to access a virtual machine in a VMware Horizon FLEX deployment. Intended Audience This information is intended for anyone who wants to install or use a Horizon FLEX Client. VMware, Inc. 5

6 6 VMware, Inc.

7 Introducing Horizon FLEX 1 With Horizon FLEX, you can access a restricted virtual machine, called a Horizon FLEX virtual machine, on your Windows or Mac computer. Horizon FLEX enables you to use the business desktop and applications you need to get your job done while working in the style that best suits your needs. You can continue to work, even if you do not have an Internet connection. This chapter includes the following topics: What Is a Horizon FLEX Virtual Machine?, on page 7 Selecting a Horizon FLEX Client, on page 8 What Is a Horizon FLEX Virtual Machine? A Horizon FLEX virtual machine is a software computer that, like a physical computer, runs an operating system and applications. A Horizon FLEX virtual machine typically contains a display, a hard disk or disks, one or more processors, memory, a CD/DVD drive, a network adapter, and a USB controller. All of these components are virtualized. That is, these elements of a virtual machine are all created by software and stored in files on your computer. Your Horizon FLEX virtual machine runs in a window on your local computer. You can install applications in the virtual machine and operate it as you would a physical computer. An operating system cannot distinguish between a virtual machine and a physical machine, nor can applications or other computers on a network. What you can do with a physical machine (install software, save files, add additional drives, and so on) you can do with a virtual machine. Horizon FLEX virtual machines are fully supported by VMware Fusion Pro and VMware Workstation Player with the underlying physical hardware. For example, you can use a virtual machine with virtual components that are completely different from the physical components that are present on the underlying hardware. Virtual machines on the same physical host can run different kinds of operating systems, including Windows and Linux. VMware, Inc. 7

8 Selecting a Horizon FLEX Client To use a Horizon FLEX virtual machine, you must install a Horizon FLEX Client on your local machine. Horizon FLEX includes two versions of the Horizon FLEX Client, one for Windows hosts and one for Mac hosts. You can select and install the appropriate Horizon FLEX Client for you. To determine the appropriate Horizon FLEX Client version, see the Horizon FLEX release notes. Horizon FLEX Client for Windows Horizon FLEX Client for Mac If you have a Windows machine, you use Horizon FLEX Client for Windows (Workstation Player) to access your Horizon FLEX virtual machine. When you install Workstation Player with a Horizon FLEX license key, you can download and open a Horizon FLEX virtual machine on your Windows machine. You access all Workstation Player features through the main Workstation Player interface. Workstation Player for Windows is the Horizon FLEX Client for Windows for Horizon FLEX. For more information about Workstation Player, see the Workstation Player for Windows documentation at If you have a Mac, you use Horizon FLEX Client for Mac (Fusion Pro) to access your Horizon FLEX virtual machine. When you install Fusion Pro with a Horizon FLEX license key, you can download and open a Horizon FLEX virtual machine on your Mac. You access all Fusion Pro features through the main Fusion interface. Fusion Pro is the Horizon FLEX Client for Mac for Horizon FLEX. For more information about Fusion Pro, see the Fusion Pro documentation at Your Horizon FLEX administrator might provide your Horizon FLEX virtual machine on a server or a USB device, or install it on your local machine. If your virtual machine is on a server, use your Horizon FLEX Client to download the virtual machine to your local machine. If your virtual machine is on a USB device or is installed on your local machine, use your Horizon FLEX Client to register the virtual machine with the Horizon FLEX server. 8 VMware, Inc.

9 Using the Horizon FLEX Client for 2 Windows When you install the Horizon FLEX Client for Windows (Workstation Player, formerly known as Player Pro) with a Horizon FLEX license key, you can use Workstation Player to access your Horizon FLEX virtual machine on your Windows machine. You access all Workstation Player features through the main Workstation Player interface. This chapter includes the following topics: Host System Requirements for Workstation Player, on page 9 Install or Upgrade the Horizon FLEX Client for Windows, on page 10 Download a Horizon FLEX Virtual Machine with Workstation Player, on page 11 Open a Horizon FLEX Virtual Machine in Workstation Player, on page 13 Edit Virtual Machine Settings in Workstation Player, on page 14 Use Ctrl+Alt+Delete to Shut Down a Guest, on page 16 Suspend and Resume a Virtual Machine in Workstation Player, on page 16 Power Off a Virtual Machine in Workstation Player, on page 16 Where to Find More Information About Workstation Player, on page 17 Host System Requirements for Workstation Player The physical computer on which you install Workstation Player is called the host system and its operating system is called the host operating system. To run Workstation Player, the host system and the host operating system must meet specific hardware and software requirements. Processor Requirements for Host Systems You must install Workstation Player on a host system that meets certain processor requirements. Supported Processors The following host systems are supported. Systems using processors launched in 2011 or later except for systems using the following processors. Intel Atom processors based on the 2011 Bonnell micro-architecture. For example, Atom Z670/Z650 and Atom N570. Intel Atom processors based on the 2012 Saltwell micro-architecture. For example, Atom Atom S1200, Atom D2700/D2500, and Atom N2800/N2600. AMD processors based on the Llano and Bobcat micro-architectures. VMware, Inc. 9

10 Systems using the following processors. Intel processors based on the 2010 Westmere micro-architecture. For example, Xeon 5600, Xeon 3600, Core i7-970, Core i7-980, and Core i Processor Requirements for 64-Bit Guest Operating Systems For supported processors to run 64-bit guest operating systems, the host system must use one of the following processors. An AMD CPU with AMD-V support An Intel CPU with VT-x support If you have an Intel CPU that has VT-x support, you must verify that VT-x support is enabled in the host system BIOS. The BIOS settings that must be enabled for VT-x support vary depending on the system vendor. See the VMware knowledge base article at for information about how to determine if VT-x support is enabled. When you install a 64-bit operating system, Workstation Player performs checks to make sure the host system has a supported processor. You cannot install a 64-bit operating system if the host system does not meet the processor requirements. Memory Requirements for Host Systems The host system must have enough memory to run the host operating system, the guest operating systems that run inside the virtual machines on the host system, and the applications that run in the host and guest operating systems. The minimum memory required on the host system is 2 GB. 4 GB and above is recommended. To support Windows 7 Aero graphics in a virtual machine, at least 3 GB of host system memory is required. 1 GB of memory is allocated to the guest operating system and 256 MB is allocated to graphics memory. See your guest operating system and application documentation for more information on memory requirements. Supported Host Operating Systems for Workstation Player To install Workstation Player, your Windows computer must have a supported Windows operating system. Workstation Player supports only 64-bit operating systems. Windows 7 Windows 8 Windows 8.1 Enterprise Windows 8.1 Pro Windows 10 Install or Upgrade the Horizon FLEX Client for Windows You install the Horizon FLEX Client for Windows (Workstation Player) on a Windows machine by running the installation wizard. Prerequisites Verify that your Windows machine meets the host system requirements. See Host System Requirements for Workstation Player, on page VMware, Inc.

11 Chapter 2 Using the Horizon FLEX Client for Windows Download the Horizon FLEX Client for Windows installer to your Windows machine. You can obtain the Horizon FLEX Client for Windows.exe installer file from the VMware Web site, or your Horizon FLEX administrator might have provided you with a link to obtain the Workstation Player.bat or.cmd installer file. If necessary, obtain the Horizon FLEX license key for Workstation Player. Either you or the Horizon FLEX administrator must provide the Horizon FLEX license key for the Horizon FLEX virtual machine to run in Workstation Player. The administrator provides the license key by configuring licensing in the Horizon FLEX server prior to your installing or upgrading the Horizon FLEX Client. In this situation, you do not need to obtain the license key. The Horizon FLEX server distributes the Horizon FLEX Client license key when you successfully connect to the Horizon FLEX server with Workstation Player. If the administrator does not configure licensing in the Horizon FLEX server, you must obtain the license key to perform this procedure. Procedure 1 On your Windows machine, double-click the Workstation Player installer. 2 Follow the prompts to finish the installation. 3 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Workstation Player. 4 Select Enter a license key to enable VMware Workstation Player features or to allow commercial use. 5 If necessary, enter the Horizon FLEX license key. If the Horizon FLEX administrator configured the license for you, when you use Workstation Player to connect to the Horizon FLEX server, the client retrieves the license key for you. 6 Click Continue. What to do next Download the Horizon FLEX virtual machine. See Download a Horizon FLEX Virtual Machine with Workstation Player, on page 11. Download a Horizon FLEX Virtual Machine with Workstation Player If your administrator told you to download the Horizon FLEX virtual machine, you must connect to the Horizon FLEX server and download the virtual machine to your Windows machine before you can open it in Workstation Player. If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Windows machine, see Open a Horizon FLEX Virtual Machine in Workstation Player, on page 13. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to open the virtual machine. Prerequisites Install Workstation Player on your Windows machine. See Install or Upgrade the Horizon FLEX Client for Windows, on page 10. VMware, Inc. 11

12 If a VPN connection is required, turn on the VPN. Confirm that the size of free space on the target disk of your machine is more than twice the size of the Horizon FLEX virtual machine TAR file. Procedure 1 Connect to the Horizon FLEX server. Option Connect to the server in Workstation Player Action a b c d On your Windows machine, double-click the VMware Player icon or select Start > All Programs > VMware Player. Click the Connect to VMware Horizon FLEX Server icon on the Workstation Player toolbar. The Connect to Server dialog box might also open when Workstation Player starts. In the Connect to Server dialog box, fill in the server host name (with full domain name) or IP address, user name, and type the password. For example, enter " where 7443 is the port number. Click Connect to connect to the server. If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. Connect to the server from a link If you received a link in an from your Horizon FLEX administrator, perform these steps: a b c Click the link. When the Connect to Server dialog box opens, type the password that your Horizon FLEX administrator provided. Click Connect to connect to the server. If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. The virtual machines to which you are entitled appear. Each virtual machine displays an entitlement name and description. 2 In the Available Desktops window, select the virtual machine to download and click Download. Note You can resize the Available Desktops window to show all the available virtual machines. If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. You are prompted to create a shortcut on your desktop. Click Yes to create the shortcut. 3 Select a location to save the virtual machine and click Select Folder. Save the virtual machine in a location that you can readily access. Before the download begins, a disclaimer message might appear that requires your acceptance. After the download begins, a status bar shows the progress of the download operation. 12 VMware, Inc.

13 Chapter 2 Using the Horizon FLEX Client for Windows You can click Pause to suspend the download and click Resume to restart the download at a later time. For example, if you suspend a download and exit Workstation Player, you can resume the download the next time you start Workstation Player. You can click Cancel to cancel the download. The virtual machine is downloaded to a temporary folder in the location you selected. The temporary folder is deleted when the download finishes or is cancelled. If the administrator configured a virtual machine re-encryption policy, after the virtual machine is downloaded or registered, a dialog box appears reporting the progress of the re-encryption process. Wait for the process to finish. 4 Type the encryption password and click OK to open the virtual machine. 5 When the disclaimer message appears, click Power On if you agree. The virtual machine powers on. 6 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. Note If configured by your Horizon FLEX administrator, you use the password that your administrator provided only the first time that you access the virtual machine. When you open a virtual machine, if you enter an incorrect password three times consecutively, the system locks you out of the virtual machine for 15 minutes. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 27. Open a Horizon FLEX Virtual Machine in Workstation Player If your Horizon FLEX virtual machine is on a USB device or deployed to your Windows machine, register it with the Horizon FLEX server. Only then can you open it in Workstation Player. If your administrator instructed you to download the Horizon FLEX virtual machine, connect to the Horizon FLEX server and download the virtual machine to your Windows machine. You can then open it in Workstation Player. See Download a Horizon FLEX Virtual Machine with Workstation Player, on page 11. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to open the virtual machine. Prerequisites Install Workstation Player on your Windows machine. See Install or Upgrade the Horizon FLEX Client for Windows, on page 10. If your virtual machine is on a USB device, connect the USB device to your computer and copy the virtual machine to your computer. If a VPN connection is required, turn on the VPN. VMware, Inc. 13

14 Procedure 1 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Workstation Player. 2 In the VMware Player window, click Open a Virtual Machine. 3 Browse to and select the virtual machine configuration (.vmx) file for the virtual machine and click Open. 4 Type the encryption password that your Horizon FLEX administrator provided and click OK. 5 Type the credentials that your Horizon FLEX administrator provided for the Horizon FLEX server and click Connect to connect to the server. You must connect to the Horizon FLEX server to register your virtual machine. 6 When the disclaimer message appears, click Power On if you agree. The virtual machine powers on. 7 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. Note If configured by your Horizon FLEX administrator, you use the password that your administrator provided only the first time that you access the virtual machine. When you open a virtual machine, if you enter an incorrect password three times consecutively, the system locks you out of the virtual machine for 15 minutes. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 27. Edit Virtual Machine Settings in Workstation Player Some virtual machine settings are available for end users to edit. If you want to edit a setting which is dimmed or not editable, contact your Horizon FLEX administrator. For other information about editing the virtual machine settings, see the appropriate documentation. For specific information about changing the Horizon FLEX virtual machine encryption password, see Change the Virtual Machine Encryption Password in Workstation Player, on page 15. For information about other virtual machine settings, see the VMware Workstation Player documentation at Prerequisites Have the following information available: The encryption password for the virtual machine. You will need this password to open the virtual machine. If applicable, the restrictions password for the virtual machine. You need this password to modify certain settings. Procedure 1 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Workstation Player. 2 In the VMware Player window, click Open a Virtual Machine. 14 VMware, Inc.

15 Chapter 2 Using the Horizon FLEX Client for Windows 3 Browse to and select the virtual machine configuration (.vmx) file for the virtual machine and click Open. 4 Enter the encryption password and click OK to open the virtual machine. 5 In the right pane, click Edit virtual machine settings. 6 Select the virtual machine setting to modify. To access and modify certain settings, you must click Unlock all settings and enter the restrictions password. Depending on the restriction policy setting, the Unlock all settings button in the Virtual Machine Settings dialog box might be hidden. Your Horizon FLEX administrator controls whether you can change the virtual machine's memory or number of processor cores. If these options are unavailable (dimmed), your administrator limited your ability to configure them. 7 Modify the setting and click OK to save your changes. Change the Virtual Machine Encryption Password in Workstation Player If your administrator did not select the Set the power on passphrase to match the user's AD passphrase after first startup option when configuring your virtual machine, you can freely change the password. When administrators create a Horizon FLEX virtual machine, they can require the virtual machine to be encrypted with your Active Directory passphrase at first startup. Open this type of virtual machine with your Active Directory password. If the virtual machine does not take your Active Directory passphrase as the encryption password at first startup, you are free to change the encryption password at any time. Prerequisites Verify that the Horizon FLEX virtual machine does not take your Active Directory passphrase as the encryption password at first startup. Procedure 1 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Workstation Player. 2 In the VMware Player window, click Open a Virtual Machine. 3 Browse to and select the virtual machine configuration (.vmx) file for the virtual machine and click Open. 4 Enter the encryption password and click OK to open the virtual machine. 5 In the right pane, click Edit virtual machine settings. 6 Click the Options tab. 7 In the left pane, click Access Control. 8 In the right pane, click Change Password. 9 Enter the current password and new password as prompted and click OK. 10 Click OK again. The password change is finished. VMware, Inc. 15

16 Use Ctrl+Alt+Delete to Shut Down a Guest You can use the Ctrl+Alt+Delete key sequence to shut down or log off of a guest operating system. Prerequisites Power on the virtual machine. Procedure Select the virtual machine and select Player > Send Ctrl+Alt+Delete. This option is the same as pressing Ctrl+Alt+Delete on your keyboard. On Windows hosts, using the physical keyboard to press Ctrl+Alt+Delete might send the command to the host operating system and the virtual machine, even when Workstation Player has control of input. If the command is received by both the host operating system and the virtual machine, press Ctrl+Alt +Ins on the keyboard. The command is received solely by the virtual machine and shuts down or logs out of the guest operating system. Suspend and Resume a Virtual Machine in Workstation Player Suspending a virtual machine saves its current state. When you resume the virtual machine, applications that were running before the virtual machine was suspended resume in their running state and their content is unchanged. How quickly the suspend and resume operations perform depends on how much data changed after you started the virtual machine. The first suspend typically takes longer than subsequent suspend operations. Procedure To suspend a virtual machine, select Player > Power > Suspend and click Yes to confirm. If soft power operations are configured for the virtual machine when the virtual machine is first created, Suspend Guest appears in the menu instead of Suspend. Workstation Player returns the virtual machine to the library in the Suspended state. To resume a suspended virtual machine, select the virtual machine and select Player > Power > Power On. To set the Workstation Player preferences to suspend the virtual machine when you close the virtual machine window, select Player > File > Preferences and then select Suspend the virtual machine. Power Off a Virtual Machine in Workstation Player As with physical machines, shut down a guest operating system before you power off a virtual machine. You might need to power cycle your virtual machine if your Horizon FLEX administrator changes the virtual machine configuration. Procedure To shut down the guest operating system, shut down as if you were using a physical machine. When the guest operating system shuts down, the virtual machine is powered off and Workstation Player exits. 16 VMware, Inc.

17 Chapter 2 Using the Horizon FLEX Client for Windows To power off a virtual machine without shutting down the guest operating system, select Player > Power Off. If soft power operations are configured for the virtual machine, Power Off Guest appears in the menu instead of Power Off. Where to Find More Information About Workstation Player This document provides basic information about using Workstation Player. You can find more information about using Workstation Player at the following self-help sources. The complete Workstation Player documentation set, including release notes, is at See the Using VMware Workstation Player for Windows guide for instructions on how to use Workstation Player. Workstation Player for Linux is not supported as a Horizon FLEX client. To find information on a specific problem you encounter in Workstation Player, select VMware Player in the product list and search for your problem by key word at For answers to frequently asked questions, go to VMware, Inc. 17

18 18 VMware, Inc.

19 Using the Horizon FLEX Client for 3 Mac When you install Horizon FLEX Client for Mac (Fusion Pro) with a Horizon FLEX license key, you can use Fusion Pro to access your Horizon FLEX virtual machine on your Mac. You access all Fusion Pro features through the main Fusion interface. This chapter includes the following topics: Host System Requirements for Fusion Pro, on page 19 Install or Upgrade the Horizon FLEX Client for Mac, on page 20 Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 21 Open a Horizon FLEX Virtual Machine in Fusion Pro, on page 23 Using Mac Keyboards in a Virtual Machine, on page 24 Suspend and Resume a Virtual Machine in Fusion, on page 25 Power Off a Virtual Machine in Fusion Pro, on page 25 Where to Find More Information About Fusion Pro, on page 25 Host System Requirements for Fusion Pro The physical computer on which you install Fusion Pro is called the host system and its operating system is called the host operating system. To run Fusion Pro, the host system and the host operating system must meet specific hardware and software requirements. Processor Requirements for Host Systems You can install Fusion Pro on a Mac that uses the supported processors. The following processors are supported. Processors on all Macs launched in 2011 or later except for the Intel Xeon W3565 processor when used on the 2012 Mac Pro Quad Core Processors on 2010 Mac Pro Six Core, Eight Core, and Twelve Core VMware, Inc. 19

20 Memory Requirements for Host Systems The host system must have enough memory to run macos or Mac OS X, the guest operating systems that run inside the virtual machines on the Mac, and the applications that run in the Mac and guest operating systems. The minimum memory required on the host system is 4 GB. 8 GB is recommended. The host system must have 750 MB of free disk space for Fusion Pro and at least 5 GB of free disk space for each virtual machine Supported Host Operating Systems To install Fusion Pro, your Mac must have a supported Mac operating system. macos macos Mac OS X Install or Upgrade the Horizon FLEX Client for Mac You install or upgrade the Horizon FLEX Client for Mac (Fusion Pro) in the same way you install other macos or Mac OS X applications. Prerequisites Verify that your Mac meets the system requirements for Fusion Pro. See Host System Requirements for Fusion Pro, on page 19. Verify that you have the administrator password for your Mac. Download the Horizon FLEX Client for Mac installer to your Mac. You can obtain the Horizon FLEX Client for Mac installer from the VMware website, or your Horizon FLEX administrator may have provided you with a link to obtain the Horizon FLEX Client for Mac.dmg file. If necessary, obtain the Horizon FLEX license key for Fusion Pro. Either you or the Horizon FLEX administrator must provide the Horizon FLEX license key for the Horizon FLEX virtual machine to run in Fusion Pro. The administrator provides the license key by configuring licensing in the Horizon FLEX server prior to your installing or upgrading the Horizon FLEX Client. In this situation, you do not need to obtain the license key. The Horizon FLEX server distributes the Horizon FLEX Client license key when you successfully connect to the Horizon FLEX server with Fusion Pro. If the administrator does not configure licensing in the Horizon FLEX server, you must obtain the license key to perform this procedure. Procedure 1 Double-click the Horizon FLEX Client for Mac.dmg file to open it. The contents of the disk image appear in the VMware Fusion Finder window. 2 In the VMware Fusion Finder window, double-click the VMware Fusion icon or drag it to the Applications folder. 3 Click the VMware Fusion icon in the Applications folder. 4 Type the administrator-level user credentials for your Mac to complete the installation. 5 Read and accept the license agreement. 20 VMware, Inc.

21 Chapter 3 Using the Horizon FLEX Client for Mac 6 If necessary, enter the Horizon FLEX license key. If the Horizon FLEX administrator configured the license for you, when you use Fusion Pro to connect to the Horizon FLEX server, the client retrieves the license key for you. 7 Click Continue. What to do next Download the Horizon FLEX virtual machine. See Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 21. Download a Horizon FLEX Virtual Machine with Fusion Pro If your administrator told you to download the Horizon FLEX virtual machine, you must connect to the Horizon FLEX server and download the virtual machine to your Mac before you can open it in Fusion Pro. If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Mac, see Open a Horizon FLEX Virtual Machine in Fusion Pro, on page 23. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Mac computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to open the virtual machine. Prerequisites Install Fusion Pro on your Mac. See Install or Upgrade the Horizon FLEX Client for Mac, on page 20. If a VPN connection is required, turn on the VPN. Confirm that the size of free space on the target disk of your machine is more than twice the size of the Horizon FLEX virtual machine TAR file. VMware, Inc. 21

22 Procedure 1 Connect to the Horizon FLEX server. Option Action Connect to the server in Fusion Pro a In the Applications folder on your Mac, click VMware Fusion. b If the Connect dialog box does not open automatically, select File > Connect to Server to open it. c d In the Connect to Server dialog box, fill in the server host name (with full domain name) or IP address, user name, and type the password. The Server and Username text boxes might be prepopulated. For example, enter " where 7443 is the port number. Click Connect to connect to the server. If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. Connect to the server from a link If you received a link in an from your Horizon FLEX administrator, perform these steps: a Click the link. b c When the Connect to Server dialog box opens, type the password that your Horizon FLEX administrator provided. Click Connect to connect to the server. If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. The virtual machines to which you are entitled appear. Each virtual machine displays an entitlement name and description. 2 In the Available Desktops window, select the virtual machine to download and click Download. If your Horizon FLEX client software cannot validate the certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, verify that the certificate is valid with your Horizon FLEX administrator. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. 3 Type a name for the virtual machine in the Save As text box or accept the default name. 4 Select a location to save the virtual machine from the Where menu or accept the default location. VMware recommends that you save the virtual machine in the Virtual Machines folder. 5 Click Save to start the download operation. Before the download begins, a disclaimer message might appear that requires your acceptance. After the download begins, a status bar displays the progress of the download operation. You can click the pause button to suspend the download and click the restart button to resume the download at a later time. If you suspend a download and exit Fusion Pro, you can resume the download the next time you start Fusion Pro. You can click the X button to cancel the download. If the administrator configured a virtual machine re-encryption policy, after the virtual machine is downloaded or registered, a dialog box appears reporting the progress of the re-encryption process. Wait for the process to finish. 6 Type the encryption password and click OK to open the virtual machine. 22 VMware, Inc.

23 Chapter 3 Using the Horizon FLEX Client for Mac 7 When the disclaimer message appears, click Power On if you agree. The virtual machine powers on. 8 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. Note If configured by your Horizon FLEX administrator, you use the password that your administrator provided only the first time that you access the virtual machine. When you open a virtual machine, if you enter an incorrect password three times consecutively, the system locks you out of the virtual machine for 15 minutes. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 27. Open a Horizon FLEX Virtual Machine in Fusion Pro If your Horizon FLEX virtual machine is on a USB device or is deployed to your Mac, you must register it with the Horizon FLEX server. You can then open it in Fusion Pro. If your administrator instructed you to download the Horizon FLEX virtual machine, connect to the Horizon FLEX server and download the virtual machine to your Mac. You can then open it in Fusion Pro. See Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 21. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Mac computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to open the virtual machine. Prerequisites Install Fusion Pro on your Mac. See Install or Upgrade the Horizon FLEX Client for Mac, on page 20. If your virtual machine is on a USB device, connect the USB device to your computer and copy the virtual machine to your computer. If a VPN connection is required, turn on the VPN. Procedure 1 In the Applications folder on your Mac, click VMware Fusion. 2 Select File > Open from the VMware Fusion menu bar and select the virtual machine. 3 Type the decryption password that your Horizon FLEX administrator provided and click OK. 4 If prompted, enter your company credentials to connect to the Horizon FLEX server and register your virtual machine. You must be online to complete this step. 5 If a disclaimer message appears, click Power On if you agree. Your virtual machine may reboot to complete the process of applying the company configuration. VMware, Inc. 23

24 6 Log in to the guest operating system with your company credentials. Note When you open a virtual machine, if you enter an incorrect password three times consecutively, the system locks you out of the virtual machine for 15 minutes. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 27. To edit the virtual machine settings, see the appropriate documentation. You might not be able to edit certain restrictions until you provide your restrictions password. Whether you can unlock restrictions or not depends on the restriction policy setting. To enter your restrictions password, open the Encryption & Restrictions dialog box in the Settings window. Click Click the lock to make changes or Lock/Unlock in the upper-right corner and enter the restrictions password. If the virtual machine does not take your Active Directory passphrase as the encryption password at first startup, you are free to change the encryption password at any time. See Change the Password for an Encrypted Virtual Machine. Configure the virtual machine settings as needed. See the VMware Fusion documentation at Using Mac Keyboards in a Virtual Machine Because PC and Mac keyboards differ, you must press certain key combinations to enable certain PC commands on a Mac keyboard. For keys with no keyboard equivalent, Fusion provides the Send Key item in the Virtual Machine menu. For keys with no keyboard equivalent, Fusion provides the Send Key item in the Virtual Machine menu. Table 3 1. PC and Mac Keyboard Equivalents PC Keyboard Apple External Keyboard MacBook and MacBook Pro Built-In Keyboard F1-F12 F1-F12 fn+f1... fn+f12 Print Screen F14 (use Send Key) Scroll Lock F15 (use Send Key) Pause/Break F16 (use Send Key) Backspace delete delete delete (Forward Delete) delete fn+delete Insert (toggles overwrite) help (early models) (use Send Key and select Help item) Num Lock clear fn+num lock F6 Command (Windows logo key between Ctrl and Alt keys) Alt alt option alt option 24 VMware, Inc.

25 Chapter 3 Using the Horizon FLEX Client for Mac Suspend and Resume a Virtual Machine in Fusion The suspend and resume feature is useful to save the current state of a virtual machine and continue work later from the same state, even if you quit Fusion in the interim. Procedure u Take one of the following actions. Select Virtual Machine > Suspend to suspend your virtual machine. You can also set a Fusion preference to suspend the virtual machine when you close the virtual machine window. Select Virtual Machine > Resume to resume your virtual machine. Power Off a Virtual Machine in Fusion Pro When you shut down the guest operating system in your virtual machine in Fusion Pro, the virtual machine is powered off. You might need to power cycle your virtual machine if your Horizon FLEX administrator changes the virtual machine configuration. You can use several methods to shut down your virtual machine's operating system. This procedure is the preferred method. Procedure u From the Fusion toolbar, select Virtual Machine > Shut Down. Option Power Off Shut Down Description If Windows is not responding, click Power Off to power off the virtual machine. Power off might result in data loss and should only be used if Windows is not responding. Click Shut Down to ask Windows to shut down. Where to Find More Information About Fusion Pro This document provides basic information about using Fusion Pro. You can find more information about using Fusion Pro at the following self-help sources. The complete Fusion documentation set, including release notes, is at The Fusion Learning Center has video tutorials, FAQs, community forums, and more to help you get up and running with Fusion Pro. In Fusion Pro, click Help > Video Tutorials. Self-paced video tutorials and answers to frequently asked questions are available through the VMware support portal at Use the Advanced Help tab to view the list of tutorials. Join the Fusion Community at to exchange information, questions, and comments to get the most out of Fusion Pro. To find information on a specific problem you encounter, select VMware Fusion in the product list and search for your problem by key word at For answers to frequently asked questions, go to VMware, Inc. 25

26 26 VMware, Inc.

27 Troubleshooting Horizon FLEX 4 Virtual Machines If you experience difficulty when accessing your Horizon FLEX virtual machine, you can use troubleshooting procedures to investigate the causes of problems. This chapter includes the following topics: Virtual Machine File Cannot be Found, on page 27 Virtual Machine Cannot Be Powered On, on page 28 Virtual Machine Is Expired, on page 28 Virtual Machine Has Not Contacted the Server for n Days, on page 28 Virtual Machine Is Revoked, on page 29 Invalid Security Certificate, on page 29 Horizon FLEX Client Is Not Compatible with the Server, on page 29 Horizon FLEX Client Cannot Open the Virtual Machine, on page 30 Changing the Memory and Processor Settings Is Not Allowed, on page 31 Folder Sharing on the Virtual Machine Is Not Allowed, on page 31 Registration Error When Opening the Virtual Machine, on page 31 USB Device Cannot Be Connected to the Virtual Machine, on page 32 Adding a Hard Disk Is Not Allowed, on page 32 Virtual Machine Is Removed, on page 32 Virtual Machine File Cannot be Found When you try to power on a Horizon FLEX virtual machine, you receive an error message that the virtual machine file cannot be found. Problem The message File not found: D:\Virtual Machines\Win7EntX64\Windows 7 x64.vmdk. The file is required to power on this virtual machine. If this file was moved, specify the new location. Cause The virtual machine disk (.vmdk) file is in the wrong directory. Solution u Move the.vmdk to the D:\Virtual Machines directory. VMware, Inc. 27

28 Virtual Machine Cannot Be Powered On The Horizon FLEX virtual machine cannot be powered on. Problem When you try to power on the Horizon FLEX virtual machine, the operation fails. Cause The failure of the Horizon FLEX virtual machine to power on can stem from several causes. The Horizon FLEX virtual machine was created on a Horizon FLEX server version newer than the client version that you are running. As a result, the hardware version of your Horizon FLEX virtual machine is not compatible with the Horizon FLEX server. The Horizon FLEX virtual machine might have been created with more virtual processor cores or a larger memory size than your host system supports. Solution 1 Contact your Horizon FLEX administrator for assistance. For the compatibility problem, your Horizon FLEX administrator can provide the Horizon FLEX client version to upgrade to. You might also be able to solve the compatibility problem by updating or downgrading the hardware version of your Horizon FLEX virtual machine. 2 Upgrade to the latest Horizon FLEX client version to address the issue of excess virtual processor cores or memory size for the host. Beginning with Horizon FLEX 1.7, the client automatically tries to boot the Horizon FLEX virtual machine with settings based on available resources. Virtual Machine Is Expired When you start your Horizon FLEX virtual machine, you receive a message that states that your virtual machine has expired. Problem The message This virtual machine has expired appears when you try to start your virtual machine in your Horizon FLEX Client. Cause The expiration date for your virtual machine has been reached and the virtual machine has been turned off. Solution Ask your Horizon FLEX administrator to reactivate your virtual machine. Virtual Machine Has Not Contacted the Server for n Days When you start your Horizon FLEX virtual machine, you receive a message that states that the virtual machine has not contacted the Horizon FLEX server for a certain number of days. Problem The message This restricted VM has been unable to contact its policy server for n day." appears when you try to start your virtual machine in Horizon FLEX Client. 28 VMware, Inc.

29 Chapter 4 Troubleshooting Horizon FLEX Virtual Machines Cause Your Horizon FLEX administrator sets how many days you can use your virtual machine without contact with the Horizon FLEX server. When this offline time limit is exceeded, the virtual machine will not power on without first connecting to the Horizon FLEX server. This error occurs if the virtual machine cannot connect to the Horizon FLEX server. Solution Check your network connection and try again. If the problem persists, contact your Horizon FLEX administrator. Virtual Machine Is Revoked When you start your Horizon FLEX virtual machine, you receive a message that states your virtual machine has been revoked. Problem The message Access to this virtual machine has been revoked appears when you try to start your virtual machine in your Horizon FLEX Client. Cause Your Horizon FLEX administrator has revoked access to your virtual machine. Solution Ask your Horizon FLEX administrator to reactivate your virtual machine. Invalid Security Certificate When you try to connect to Horizon FLEX server or download a Horizon FLEX virtual machine, you receive a warning stating the security certificate is invalid. Problem You receive the message Invalid Security Certificate when you try to download a Horizon FLEX virtual machine. Cause This warning message appears when the Horizon FLEX server uses a self-signed certificate and your computer does not trust the certificate. Solution Verify with your Horizon FLEX administrator that the certificate is valid for the Horizon FLEX server. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. Horizon FLEX Client Is Not Compatible with the Server When you start the Horizon FLEX virtual machine, you cannot connect to the Horizon FLEX server because the client version that you are using is incompatible with the server version. Problem When you open a Horizon FLEX virtual machine or try to connect to the server, a message appears: You need to upgrade your client or The server is running a newer version than supported by this software. Please download a newer version to resolve this issue. VMware, Inc. 29

30 Cause The Horizon FLEX server requires that you use a specific Horizon FLEX Client version. Solution u Contact your Horizon FLEX administrator to find out the Horizon FLEX Client version to upgrade to. Horizon FLEX Client Cannot Open the Virtual Machine When you try to open a Horizon FLEX virtual machine for the first time, you receive a message that the restrictions management server could not be contacted. Problem When you try to open a Horizon FLEX virtual machine for the first time, the restrictions management server cannot be contacted. Cause This error occurs because your operating system does not trust the Horizon FLEX server's certificate. The error may also occur if the user is offline or the Horizon FLEX server is down. Solution 1 Verify with your Horizon FLEX administrator that the certificate is valid for the Horizon FLEX server. Important Do not perform this task if the certificate is not valid. 2 If you are using Fusion Pro, install the Horizon FLEX server's certificate on your Mac. a In your browser, go to the Horizon FLEX server URL. For example: b c d e f Accept the certificate warning to save the certificate. Open the KeyChain application. Find the certificate under login and drag it to System. Open the certificate under System. Expand the Trust button, select Use System Default, and close the certificate. Reopen the certificate under System, expand Trust, select Always Trust, and close the certificate. The certificate is now trusted for all users on the Mac. 3 If you are using Workstation Player, install the Horizon FLEX server's certificate on your Windows system. a In your browser, go to the Horizon FLEX URL. For example: b c d e f g Click the lock icon in the address bar. Click Certificate information. On the Details tab, click Copy to file and export the certificate to a file. Start MMC (mmc.exe). Select File > Add/Remove Snap-in. Click the Certificates snap-in and click Add. 30 VMware, Inc.

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