Agenda. Page. IDD Mobile User Guide Version 1.0

Transcription

1 Agenda Page IDD Mobile User Guide Version 1.0

2 This presentation was prepared exclusively for the benefit and internal use of the J.P. Morgan client to whom it is directly addressed and delivered including such client s subsidiaries, (the Company ) in order to assist the Company in evaluating, on a preliminary basis, certain products or services that may be provided by J.P. Morgan. This presentation is for discussion purposes only and is incomplete without reference to, and should be viewed solely in conjunction with, the oral briefing provided by J.P. Morgan. It may not be copied, published or used, in whole or in part, for any purpose other than as expressly authorized by J.P. Morgan. The statements in this presentation are confidential and proprietary to J.P. Morgan and are not intended to be legally binding. Neither J.P. Morgan nor any of its directors, officers, employees or agents shall incur any responsibility or liability to the Company or any other party with respect to the contents of this presentation or any matters referred to in, or discussed as a result of, this document. J.P. Morgan makes no representations as to the legal, regulatory, tax or accounting implications of the matters referred to in this presentation. IRS Circular 230 Disclosure: JPMorgan Chase & Co. and its affiliates do not provide tax advice. Accordingly, any discussion of U.S. tax matters included herein (including any attachments) is not intended or written to be used, and cannot be used, in connection with the promotion, marketing or recommendation by anyone not affiliated with JPMorgan Chase & Co. of any of the matters addressed herein or for the purpose of avoiding U.S. tax-related penalties. J.P. Morgan is a marketing name for the Treasury Services businesses of JPMorgan Chase Bank, N.A. and its subsidiaries worldwide. In the United Kingdom, JPMorgan Chase Bank, N.A., London branch and J.P. Morgan Europe Limited are authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. JPMorgan Chase is licensed under US patent numbers 5, 910,988, and 6, 032 and JPMorgan Chase & Co. All rights reserved. 1

3 General Functions Overview Image Deposit Direct (IDD) Mobile includes an enhanced and more modern user interface that is easier to use. The improved application workflow allows users a more streamlined transaction experience. This guide will provide a general function overview of the following: Logging into IDD Mobile First Time Login Main Menu Depositing a Check 2

4 S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L I D D M O B I L E S U P P O R T G U I D E ( I O S ) Logging into IDD Mobile

5 Logging into IDD Mobile Screen 1 To login, the user should select the Simply Deposit Mobile (sdm RDM) app from the main screen (highlighted in red). Note: The IDD Mobile app will say IDD Mobile underneath the icon instead of SDM. 4

6 Logging into IDD Mobile Screen 2 This is the splash screen that appears on the device between launching the Simply Deposit Mobile app (a/k/a IDD Mobile) and receiving the login screen. 5

7 Logging into IDD Mobile Screen 3 After a few moments the splash screen will disappear and the user will receive a login screen. Note: This ID has to be created through the Host Admin function in the same fashion as any other ITMS ID. This ID can also be used to login to the IDD website if the appropriate permissions are assigned. (See Setup Guide for more information). Select the Login button to continue and login. 6

8 Logging into IDD Mobile Login Error Scenario Screen 3a If the user does not enter the correct information, a Username or password is incorrect message will be displayed back to the user. Note: Just as with the Host, if the user enters the wrong password three times in a row, their ID will be locked and will require reset. 7

9 S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L I D D M O B I L E S U P P O R T G U I D E ( I O S ) First Time Login

10 First Time Login General Terms & Conditions Screen 1 Following the first successful login to the mobile app, the General Terms & Conditions screen will be presented to the user. The user can proceed by selecting Accept. 9

11 First Time Login Geolocation Terms & Conditions Screen 1a Following the first successful login to the mobile app, the Geolocation Terms & Conditions screen will be presented to the user. The user can proceed by selecting Accept. 10

12 First Time Login Login Error Scenario Screen 1b The following error message will be display if the user Declines the Terms and Conditions. User will be directed to the login screen upon selecting OK. 11

13 First Time Login Change Password Screen 2 After accepting the Terms and Conditions, the user will be forced to change the password after first login. User has to click OK to proceed. 12

14 First Time Login Change Password Screen 3 User has to enter the Current password followed by the New password. User has to click on Change Password to confirm the updated password. 13

15 First Time Login Password Changed Screen 3a Password change confirmation message will be displayed if the entered password is accepted. User has to click OK to proceed. 14

16 First Time Login Welcome! Screen 4 The Welcome screen will be presented to the user only during the first login directly after the successful forced password change. The user can proceed by selecting Get Started. 15

17 First Time Login Your First Deposit Screen 5 Following message will be displayed on selecting Get Started on the Welcome screen. Selecting Yes, please will take the user to the Help Screen 1 (See Help Screens). Selecting No, thanks will leave the user on the Deposit History screen. Users can access the Tutorial later from the Simply Deposit Mobile (IDD Mobile) Main Menu/Home page by selecting Help. 16

18 First Time Login System Message Screen 6 This screen will only be displayed if a System Message is set up for the Merchant. User has to select Dismiss not see the message again. Selecting Remind Me Later will cause the message to be displayed the next time the user logs in. 17

19 First Time Login Main Menu Screen 7 If the user has entered the correct information, they will be presented with the Deposit History page. This page will be blank during the first login. User has to click on the menu icon to see the main menu (highlighted in red). 18

20 First Time Login Main Menu Screen 7a The following options will be displayed upon selecting the Main Menu: Change Password Unregister Help About Logout Cancel 19

21 First Time Login Deposit a Check Screen 8 User has to click on the + icon to select the account and then scan a check. 20

22 First Time Login Deposit a Check Screen 8a On clicking the + icon, the app will display all the accounts associated with the user ID. To scan a check, user has to select one of the accounts listed below Add Deposit to One or more accounts can be displayed (this depends on the access provided to the user). 21

23 S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L I D D M O B I L E S U P P O R T G U I D E ( I O S ) Main Menu

24 Main Menu Screen 1 The Menu icon presents six functions to the user. Change Password Unregister the User ID for the device Help About Logout Cancel 23

25 Main Menu Change Password Screen 2 To change the mobile user password, select Change Password from the main menu. Note: Mobile users with ITMS Website access can also change passwords on the website per standard procedures. 24

26 Main Menu Change Password Screen 2a The Change Password screen allows the user to enter the current password, new password and confirm the new password. Select the Back arrow key to return to the prior screen. Selecting Change Password will submit the values for validation. 25

27 Main Menu Change Password Validation Mobile ID passwords must follow the same rules as IDD Website passwords: 1. Passwords must contain a minimum of eight characters. 2. Passwords must contain at least one upper case, one alpha character and at least one numeric character. 3. Recent three values of the password cannot be re-used. 26

28 Main Menu Change Password Error Scenario 2b If any of the validations fail, an error message will be displayed back to the user. The message in the screenshot is displayed if the current password is incorrect. 27

29 Main Menu Change Password Error Scenario 2c The message in the screenshot is displayed if the new password does not match the Confirm new password. 28

30 Main Menu Change Password Error Scenario 2d The message in the screenshot is displayed if the new password matches the previously three used passwords. 29

31 Main Menu Change Password Error Scenario 2e The message in the screenshot is displayed if the new password does not meet the JPMC password requirements. 30

32 Main Menu Unregister Screen 3 This allows the user to unregister the user ID from the logged in device. 31

33 Main Menu Unregister Screen 3a This message will be displayed when user selects the Unregister option from the main menu. Selecting Yes will unregister the user ID from the logged in device. Selecting No will retain the user on the Deposit History page. Following Unregister the user will be navigated back to the login screen. 32

34 Main Menu Help Screen 4 The help function allows the user to look at a number of examples explaining the process of scanning and submitting a check. 33

35 Main Menu Help Screen 4a The scanning process is explained briefly in six slides/images. User has to slide the screen to the left to see the next image. 34

36 Main Menu About Screen 5 User has to select About to see the app details. 35

37 Main Menu About Screen 5a The About screen gives a brief description of the app. It also shows the app version and the client ID. 36

38 Main Menu Logout Screen 6 To logout of the app, select the Logout button from the main Simply Deposit Mobile (IDD Mobile) Menu/Home page. 37

39 Main Menu Logout Screen 6a On selecting the logout button the application displays the logout confirmation question to the user. User has to select Yes to sign out completely. Selecting No would leave the user on the Deposit History screen. 38

40 Main Menu Cancel Screen 7 Selecting Cancel will close the main menu and retain the user on the Deposit History page. 39

41 S T R I C T L Y P R I V A T E A N D C O N F I D E N T I A L I D D M O B I L E S U P P O R T G U I D E ( I O S ) Depositing a Check

42 Depositing a Check Screen 1 To deposit a check, select the + sign next to the main menu icon and then select an account listed under Add Deposit to. 41

43 Depositing a Check Screen 2 Selecting the account will navigate the user to this screen. This step initiates the camera to take a photo of the front of the check. Select the round button to click the front of the check. Note: Selecting the Cancel button will navigate the user to the next screen which is to capture the back image of the check. 42

44 Helpful Hints on Mobile Deposit Image Capture Keep the camera as steady as possible until after the picture has been taken. Make sure the four corners of the check are within the four corners of the screen (while still keeping the check image as big as possible). Position the camera lens directly over the center of the check to avoid angle distortion. Hold the camera in landscape orientation with the check in landscape orientation. Background should be: plain (avoid patterns); dark (preferably black); non-reflective (best). Avoid objects other than the check in the image. Avoid extreme lighting (either too bright or too dark). Avoid shadows on the check. Flatten out the check; ensure no folded corners. For the back image, ensure the check has been endorsed (if manually endorsing) and align the check so the endorsement is on the right edge of the check. 43

45 Depositing a Check Screen 3 This step initiates the camera to take a photo of the back of the check. Select the round button to click the back of the check. Follow the same Helpful Hints for Mobile Deposit Image Capture presented for the front image. 44

46 Depositing a Check Screen 4 After the front and the back of the check is captured, the app will display the captured image of the front of the check. The amount field will display the amount as $0.00 till the app processes the check. Once the check is processed; the amount will be displayed in the Amount field. If the amount is not picked or incorrectly picked then the user has the ability to manually change the amount. Tapping on the amount field will display the keyboard to enter the amount manually. 45

47 Depositing a Check Screen 4a To rescan the front of the check; simply click the camera icon on the top of the check. To view the back image, slide the check image to the left. 46

48 Depositing a Check Configurable Field Screen 4b The Configurable field will be displayed at the bottom of the screen below the captured check image. Note: Customized forms/configurable fields are displayed only to merchants that have requested this feature. Tap on the configurable field to enter the value. 47

49 Depositing a Check Screen 4c Sliding the front image of the check to the right will display the back of the check image. To retake the back of the check simply click the camera icon on the top right of the check. To go back to the front image, slide the back image to the right. Click Done to proceed with the submission process. Click the sign to delete the transaction. 48

50 Depositing a Check Screen 4d The app will ask the user to confirm the cancellation. Click Yes to confirm the cancellation. Click No to reject the cancellation. 49

51 Depositing a Check Screen 5 Selecting Done on the Add Check details screen will navigate the user to the Deposit Items page. Click on the to submit the transition. To edit the item, user has to click on the displayed item. Selecting the displayed item will take the user to the Edit Check details screen. Ignore the + symbol. JPMC currently only supports single check transactions. 50

52 Depositing a Check Screen 5a Click Yes to confirm submission. Click No to cancel submission. 51

53 Depositing a Check Screen 6 The submitted item will be displayed in Deposit History. Click on the item to view the details of the transaction. 52

54 Depositing a Check Screen 6a The recently submitted item may not be displayed immediately in deposit history. Drag the screen down to refresh the Deposit History screen. A small refreshing icon will be displayed while the app is processing the refresh request. 53

55 Depositing a Check Deposit History Display Screen 6b Deposit History will display all items deposited in the last 14 days. Status: Approved Voided (items voided or deleted in Web Client) Accepted Pending (items reopened in Web Client) 54

56 Depositing a Check Transaction Details Screen 7 Transaction Details displays all the items submitted by the user in a given transaction. Click on the item to drilldown further to item detail. 55

57 Depositing a Check Screen 8 Slide the check image to the left to view the back image of the check. 56

58 Depositing a Check Screen 8a Slide the image to the right to view the front of the check. 57

59 Depositing a Check Session Timeout Error Scenario 1 The following Session Timeout message will be displayed if the app is inactive for 15 minutes. 58

60 Depositing a Check Error Scenario 2 The following error message will be displayed if the app is unable to capture the MICR information from the check image. 59

61 Depositing a Check Error Scenario 3 The following error message is displayed if the app is unable to capture the CAR/LAR from the check. 60

62 Depositing a Check Error Scenario 4 The following error message is displayed when a check with $0.00 check amount is accepted to be submitted. 61

63 Depositing a Check Error Scenario 5 The following message will be displayed if a duplicate item is detected. User has the ability to delete the duplicate check or rescan a new check image by selecting the item in question. 62

64 Depositing a Check Error Scenario 5a The duplicate item will be displayed on the Edit Check Details screen. User can select the camera icon to rescan a new check image or select the discard button to delete the check. 63

65 Depositing a Check Error Scenario 5b The following message will be displayed if the front and the back image are the same. 64