Image Deposit Direct Training Guide

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1 Image Deposit Direct Training Guide Step-by-step instructions on how to install and use IMAGE DEPOSIT DIRECT (IDD)

2 TRAINING MANUAL TABLE OF CONTENTS Image Deposit Direct Training Overview... 1 Training Objectives... 1 Training Preparation... 2 How to Log in to the Web site... 3 How to Create a Deposit... 5 Scan the Items... 5 Key Data and Submit Batch How to Approve a Batch and Print the Batch List How to Confirm Deposit How to View a Batch and Individual Items How to Resolve Errors Set up and Scan the Error Batch How to Find the MICR Line Correction Chart in Help MICR Line Error Correction Keying Out of Balance Error Correction Void a Check How to Search for an Image Read an All Items Report How to Manage User Accounts Quick Reference for User Accounts Roles and Functions User Names and Passwords How to Exit the Program Technical Support Disclaimer This document contains information that is confidential and is the property of JPMorgan Chase & Co. It may not be copied, published or used, in whole or in part, for any purpose other than as expressly authorized by JPMorgan Chase & Co. JPMorgan Chase is licensed under Patent Numbers 5, 9 10, 988 and 6,032,137

3 Image Deposit Direct Training Overview Training Objectives At the conclusion of this training, you will be able to: Log in to the Web site Create a Deposit o o o o Scan Key Approve Submit Review the Deposit History Resolve Errors o o o o o Balancing Errors Data Keying Errors Out-of-Balance Errors Void a Check MICR Line Repair Search for an Image Read an All Items Report Add a User Detailed procedures for each of these objectives are included in this document. 1

4 Training Preparation 1. Scanner set-up and installation must have already been completed. 2. Familiarize yourself with scanner instructions provided in the user manual shipped with your scanner. 3. Verify that you have following: Test Checks (included with your scanner) Pen Magic Marker or Scissors for damaging the MICR line 4. Set screen resolution to 1024 x 768. To change resolution: - Right Click in the open desktop area - Select Properties - Choose the Settings tab - Move the screen resolution slider as needed to reach 1024 x If you are running other check scanner software on your computer, it is highly likely that the JPMorgan Chase scanner may not operate correctly 2

How to Log in to the Web site 1. Navigate to the web address: https://www.itms-online.

5 How to Log in to the Web site 1. Navigate to the web address: Note: This product enables you to research images for up to 25 Months (we can recover for 4 years after that). 2. Log in using your assigned User ID and the new password you created during installation. 3

6 3. Click Login. RESULT: The Startup screen displays. 4

7 How to Create a Deposit Scan the Items This task begins on the Startup screen as shown below. JPMC 1. Click Create Deposit. Note: The Batch Status screen lets you know what you have active in each module for the create deposit process: Scan Items, Key Data, Balance Batches, Approve Batches 5

8 Note: Fill in the courtesy amount and legal line on three of the test checks. Total the amounts of the checks to determine your batch amount. Endorse your checks as you do in your current process. Fan the checks to minimize static and ensure none are stuck together. Tap the bundle of checks on a flat surface to square them up on the leading edge (with checks facing you, the right side and bottom should be even). 2. Place checks in the scanner hopper unit. Place large-size checks at the back of the batch to avoid double feeding of checks. Limit batches to around checks to ease balancing and research. Note: Load the checks with the back of the check against the blue slider on the Panini model scanner, or face up with the bottom of the check toward the LED light on the RDM scanner. Insert checks until there is a slight resistance, then pull them back a fraction of an inch. 3. Extend the scanner s catch tray to position it to catch the checks (Panini scanner only). The catch tray is opposite the blue fin (pressure plate). 4. Click Scan Items. RESULT: The Create Deposit/Scan Items window displays. 6

5. Select the appropriate location from the drop down list. 6. Select the appropriate account from the drop down list. 7. Click Scan Items. RESULT: The Batch Control Total screen displays. 8.

9 5. Select the appropriate location from the drop down list. 6. Select the appropriate account from the drop down list. 7. Click Scan Items. RESULT: The Batch Control Total screen displays. 8. Type the batch total in the Batch Control Total field and click OK. The decimal point is optional. Following are examples of ways to key in dollar amounts. To key $200.00, type or To key $4.00, type 4.00 or 400 7

RESULT: The scanner activates and scans the items. The following dialog box displays when scanning is complete. 9. Click OK or press Enter to close the Scanning Status dialog box.

10 RESULT: The scanner activates and scans the items. The following dialog box displays when scanning is complete. 9. Click OK or press Enter to close the Scanning Status dialog box. If All checks have been scanned, Then No action is required as Scanning completed is the default. RESULT: The Batch Options dialog box displays. If additional checks are received for the current batch, Click Resume scanning. 8

and proceed to enter data is the default. 10. Click OK or press Enter to continue. 11.

11 If Additional checks for this batch are anticipated, Processing the batch must be suspended temporarily All checks for the batch have been scanned and ready for data entry Then Click Leave batch open for additional items Close batch No action is required as Close batch and proceed to enter data is the default. 10. Click OK or press Enter to continue. 11. Confirm that the location and the account are correctly displayed. 12. Click OK to finish closing the batch. Interpret the Processing Mode above as PNP = Person Not Present PP = Person Present 9

Key Data and Submit Batch When the function is closed for the batch, the Create Deposit/Key Data window displays. 1. Verify that the amount in the amount field matches the check amount.

12 Key Data and Submit Batch When the function is closed for the batch, the Create Deposit/Key Data window displays. 1. Verify that the amount in the amount field matches the check amount. Only numbers and the decimal point are permitted in the Amount field. If any character other than a number or decimal is typed, the entry will turn red. Note: The scanner reads: About 70% of hand written check About 90% of typed checks You will need to key in the amount only if checks are not read by the scanner or if they are read incorrectly causing an out-of-balance condition. Zoom in by clicking on the image. (Some customers may have to click twice to activate the ActiveX control.) Zoom out by clicking on the check. 10

2. Type your unique remittance number/identifier in the Remittance field. Type only numbers and letters in this field. Special characters or spaces are not permitted.

13 2. Type your unique remittance number/identifier in the Remittance field. Type only numbers and letters in this field. Special characters or spaces are not permitted. Maximum number of characters is 22. If any character other than a number or decimal is typed, the entry will turn red. Note: If you have requested a deletion of the remittance field: This form is the default form and requires Amount and Remittance The form can be modified to make the remittance field optional or to remove it. The form can be modified to provide additional fields if needed. 3. Click Submit Data (or press Enter) to display the next check. Click Done only to suspend the keying process. You will be able to resume keying from the Batch Status screen by clicking Key Data and double-click the batch. 4. After all checks have been verified and keyed, AND the batch is in balance, the following dialog box displays. 11

14 If Additional batches require keying, Additional batches require keying, Keying is complete and the batch is in balance, If keying is complete but the batch is OUT of balance, Then Click Show batches available for keying RESULT: Displays a list of batches from which to select. Key next available batch RESULT: Displays the next available batch. Batch is in Balance/ Proceed to Approve Batches. RESULT: Displays the Approve Batches screen. Batch needs balancing. Proceed to balance batches. RESULT: Displays the Balance Batch screen. 5. Click the appropriate button as outlined in the table above and click OK. 12

15 How to Approve a Batch and Print the Batch List 1. Click the Deposit box for the batch to be approved. If all batches displayed in the list are accurate and ready for Deposit, click the Deposit box in the header row to select all batches. 2. Click Submit for Deposit at the bottom of the screen. RESULT: Deposit Creation Successful confirmation displays. 3. Click OK to continue. RESULT: The Batch List displays. 13

16 4. Print the Batch List by clicking the printer icon at the top left of the screen. Please note that the first time a user prints the Batch List, the user will need to be logged in with administrative rights. RESULT: The standard Windows Print Manager window displays when the installation is complete. 5. Click OK to print the Batch List and close the batch. 6. Print the document, and close the batch list window. 14

How to Confirm Deposit How to View a Batch and Individual Items The procedure begins on the Approve Batches screen. 1. Click the Deposit History tab.

17 How to Confirm Deposit How to View a Batch and Individual Items The procedure begins on the Approve Batches screen. 1. Click the Deposit History tab. RESULT: A list of batches, in the various stages of approval displays. Waiting Deposit not yet sent Sent Sent to JPMC and pending acceptance Accepted JPMC has received the deposit and will process IMPORTANT: All deposits (batches) ACCEPTED prior to 7:00 PM ET will be treated as current day business and included in a single lump sum deposit total for that day. Note: You can click the gold Refresh button to view the most current status of all batches. It may take up to 45 minutes after depositing batch for the batch to show as ACCEPTED. If a batch has not moved to ACCEPTED within 45 minutes of depositing it, please call our Technical Solutions Group to report the issue

18 If multiple batches display in the list, you can identify a specific batch by looking at the category line (Account, Created On, DCN, etc). 2. To view individual items, Click the + sign to the left of the batch to expand it. (Repeat this step until the individual items are displayed.) 3. Click in the white space immediately beneath BCN to select a batch, then click the gold Print Batch List button to reprint the batch list. (See How to Approve a Batch and Print a Batch List for additional details.) 4. Click the IRN of the check you would like to see. RESULT: The item image displays. 16

If you know the check your want to print without viewing the image, click the check box in the Print Item column, the click the gold Print Item List button.

19 If you know the check your want to print without viewing the image, click the check box in the Print Item column, the click the gold Print Item List button. Note: In the Keying view, you have only two options to enhance the view of the chec k Zoom In and Zoom Out. In the Deposit History view, you can: Zoom in and out on a specific area. Zoom to a variety of sizes Move the check up and down and side to side Click Show Back button to see the back of the check The mouse POINTER indicates limited view features; the CROSSHAIR (+) indicates additional view features. If you have a scroll roller on your mouse, you can scroll to change the magnification percentage of the view. 17

20 How to Resolve Errors Note: During this part of the training, you will create a series of errors, the following will guide you through the correction process for each error type. This portion of the error correction training will flow as follows: Set up the error batch Create a balancing error Correct the MICR line error Create a keying error Correct the keying error Correct the balancing error Void a check 18

21 Set up and Scan the Error Batch Note: MICR Line Symbols tell the scanner where to start and stop reading specific fields on a check. This program allows you to substitute letters on your keyboards in place of the MICR symbols. Print the TOAD. Keep this as a Quick Reference near the scanner. See pages for full details. 19

22 1. Load Checks as before: With the back of the check against the blue slider Have the leading edges flush together Insert checks until there is a slight resistance, then pull them back a fraction of an inch. 2. Verify Location, Account, and PNP as before. 3. Click Scan Items 4. Type an INCORRECT batch total in the Batch Control Total field to create an out-of-balance batch. 20

23 MICR Line Verification IDD runs a codeline verification test on every scanned check document. The test rejects codelines that: Do not contain the 5 standard ABA fields: Auxiliary OnUs, EPC, Routing, OnUs, and Amount. Contains an unexpected OnUs format. Contains an empty transit or account number. Contains an OnUs field whose length exceeds 20 characters. Contains Transit numbers that are not 9 digits or 4-4 digits in length. Contains a Transit number whose last digit does not pass the ABA Routing Number verification test. (Codeline rejected when the Verify Bank Digit configuration is enabled.) Customers can specify alternative MICR line verification tests configured by RDM Operations. Updated MICR line verification tests are downloaded to IDD workstations. MICR Symbols The following table describes all supported MICR symbols and character equivalents. 21

24 How to Find the MICR Line Correction Chart in Help 22

MICR Line Error Correction MICR line errors display immediately following scanning. When a MICR Line error displays (as shown above): 1. Click Edit. 2. Type the correction in the Enter Codeline field.

25 MICR Line Error Correction MICR line errors display immediately following scanning. When a MICR Line error displays (as shown above): 1. Click Edit. 2. Type the correction in the Enter Codeline field. You can arrow or click and arrow to position the cursor at the error point. If the signature or a small tear causes a MICR line error, go ahead and accept the check. In the Live environment, please reject the document if the MICR line is destroyed to an unreadable degree. 3. Click OK through the three scanning complete pop-ups. 23

26 Keying Out of Balance Error Correction Note: In order to create a data keying error, key the next check incorrectly. IMPORTANT: Make sure that the WRONG amount keyed during this step does NOT put the batch back in balance! Key the rest of the batch correctly. When the Batch Error dialog box displays, indicating that the batch control is out of balance, the amounts of each check in the batch will be on the right and each check can be viewed individually on the left as shown below. 24

Note: Practice the viewing functions that are available in this view: By clicking the picture of check, the user can expand the view of check. Click again to reduce. 1.

27 Note: Practice the viewing functions that are available in this view: By clicking the picture of check, the user can expand the view of check. Click again to reduce. 1. View each check and correct any check amount that is incorrect. Each time a correction is entered, the List Total updates. 2. After all corrections have been made, compare the list total to the batch total. If the List Total Matches the Batch Control Total, Does NOT match the Batch Control Total, Then Click Save to continue the Batch process. Type the List Total amount in the Batch Control Total field and press Enter to continue the Batch process. 3. Click the gold OK button to continue to approval screen. 25

Void a Check This procedure begins on the Approve Batch screen. 1. Click the Deposit box to deselect it. Click the all deposit box rather than the one associated with an individual batch. 2.

28 Void a Check This procedure begins on the Approve Batch screen. 1. Click the Deposit box to deselect it. Click the all deposit box rather than the one associated with an individual batch. 2. Click the + symbol to the left of the appropriate batch. 3. Click the IRN number to display a check and confirm that it is the correct one to void. RESULT: The check image displays. 4. Click a line to select the item from list. 5. Click the gold Void Item button. 6. Click OK to confirm the void. 7. Click OK on the Success message. RESULT: The item is voided and the batch automatically rebalances. 8. Click the gold Refresh button. 9. Recheck the Deposit box, then click Submit for Deposit. RESULT: Deposit Creation Successful displays. 26

29 10. Click OK to continue. RESULT: The Batch List displays. 11. Print the Batch List by clicking the printer icon at the top left of the screen. RESULT: The standard Windows Print Manager window displays when the installation is complete. 12. Click OK to print the Batch List and Close the Batch. 13. Print the document, and close the batch list window. 27

How to Search for an Image Note: This process can be completed from any high-speed Internet connection anywhere with Internet Explorer and with the

30 How to Search for an Image Note: This process can be completed from any high-speed Internet connection anywhere with Internet Explorer and with the installed AlternaTiff viewer. 1. Click the Image Search tab from the Startup screen. RESULT: The Search Criteria screen displays. (See next page.) 28

Note: You can search by date, amount, etc. You can search on any single field or any combination of fields. Some searches can be performed for a range (between 01/01/07 to 01/04/07).

31 Note: You can search by date, amount, etc. You can search on any single field or any combination of fields. Some searches can be performed for a range (between 01/01/07 to 01/04/07). Use the Advanced button to search on data entered into the Remittance fields. 2. Type search criteria into the appropriate fields. 3. Click the Search button to find items that fit the search criteria (you may have to scroll down on the page to access the search button). RESULT: A list of items that match the search criteria displays. 29

4. Click the IRN # to see an image document. You can Print, Copy, or Save to a file from here if needed. Note: You can research and view images for up to 25 months.

32 4. Click the IRN # to see an image document. You can Print, Copy, or Save to a file from here if needed. Note: You can research and view images for up to 25 months. Images are available for up to four years, but not through the web search features. If you need an image that is older than 25 months, please contact Customer Support at

33 Read an All Items Report Image Deposit Direct (IDD) Accessing All Items Report From the Host Website select the Detailed Reports Tab Production: Certification: JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 2 31

34 Image Deposit Direct (IDD) Report Selection Select All Items Report from the drop-down menu Click Next after report is selected 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 3 32

35 Image Deposit Direct (IDD) Report Date Selection Select Date by Clicking the Calendar button. This is the date The items were uploaded to the host After selecting a report date, click Next Note: If manually entering the date, the format is MM/DD/YYYY Leading zeros must be entered 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 4 33

36 Image Deposit Direct (IDD) Report Generating While the report is generating the above status bar will appear 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 5 34

37 Image Deposit Direct (IDD) All Items Report Sample JPMorgan Customer Name Deposit Date: 2/1/2006 All Items Report Report Run: 2/2/ :27:42 PM TOTAL: 58, Item Count: 9 Deposit Account: Member Member ID Total $ Total Items Deposit Ctrl # Deposit ID $ Amount # items Sc an Date/Time (YY-MM- DD HH:MM) Remittance/Check Data Deposit Tim e IRN Amount Routing # Account Check # EndPoint Secondary ID Custom er Location , C979D3D-FCE1-45D1-4, /19/ :57 PM Indiv. Name :55 C , ACH EROWRWE RWE :55 R Remittan ce EROWRWE RWE Custom er Location , AF D1B-5DEB- 42, /19/ :09 PM :02 C , ACH :02 R Remittan ce :02 C , ACH :02 R Remittan ce D B-499B-AA /19/ :33 PM :31 C ACH :31 R Remittan ce 8 Custom er Location , F B34-4B20-B611-11, /19/ :12 PM :05 C , IRD 9045WINN BERG :05 R Remittance 9045WINN BERG :05 C , IRD 3492HAM I LTON :05 R Remittance 3492HAMIL TON :05 C , IRD 3424REDW OOD :05 R Remittance 3424REDW OOD :06 C , IRD 3432LEE :06 R Remittance 3432LEE :06 C , IRD 123JOHNP LACE :06 R Remittance 123JOHNP LACE Data 1 Dat a 2 Data 3 Remittance Data Data 4 Data 5 Dat a 6 Data 7 Data JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 6 35

38 Image Deposit Direct (IDD) All Items Report Headers Name of Customer (ABC Company) Report Title Date Items were uploaded to the host JPMorgan Customer Name Deposit Date: 2/1/2006 All Items Report Report Run: 2/2/ :27:42 PM Total Dollar amount in the Report Deposit Account: TOTAL: 58, Item Count: 9 Total Number of Items on the report Member Member ID Total $ Total Items Deposit Ctrl # Deposit ID $ Amount Remittance/Check Data # items Deposit Time Scan Date/Time (YY-MM- DD HH:MM) IRN Amount Routing # Account Check # EndPoint Secondary Indiv. Name ID Date user generated the report in EST Data 1 Data 2 Data 3 Remittance Data Data 4 Data 5 Data 6 Data 7 Data 8 Date item was scanned in the ITMS Client. Not the upload date and time IRN (Image Replacement Number). Uniquely identifies an image and is stored in the ITMS Host Dollar Amount of the item Routing Number on the item from MICR Account Number on the item from MICR Check Number on the item from MICR Endpoint of the Item. ACH or IRD Remittance Information from the form in the ITMS client. 10 additional user fields allowed 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 7 36

39 Image Deposit Direct (IDD) All Items Report Detail Red Header corresponds to Red Information in the Report Detail for the Member totals Green Header correspond to Green Information in the Report Detail for the Deposit totals Member Member ID Total $ Total Items Deposit Ctrl # Deposit ID $ Amount # items Remittance/Check Data Deposit Time Scan Date/Time (YY-MM- DD HH:MM) IRN Amount Routing # Account Check # EndPoint Secondary Indiv. Name ID Customer Location , C979D3D-FCE1-45D1-4, /19/ :57 PM :55 C , ACH EROWRWE RWE :55 R Remittance EROWRWE RWE Customer Location , AF D1B-5DEB- 42, /19/ :09 PM :02 C , ACH :02 R Remittance :02 C , ACH :02 R Remittance D B-499B-AA /19/ :33 PM :31 C ACH :31 R Remittance 8 Data 1 Data 2 Data 3 Remittance Data JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 8 37

40 Image Deposit Direct (IDD) Name of the Customer Node on the ITMS Host site Last 4 Digits of the Owner Code All Items Report Member Detail Total dollar amount of items uploaded to the Member for the day Total number of items uploaded that day for the member Member Member ID Total $ Total Items Deposit Ctrl # Deposit ID $ Amount # items Remittance/Check Data Deposit Time Scan Date/Time (YY-MM- DD HH:MM) IRN Amount Routing # Account Check # EndPoint Secondary Indiv. Name ID Customer Location , C979D3D-FCE1-45D1-4, /19/ :57 PM :55 C , ACH EROWRWE RWE :55 R Remittance EROWRWE RWE Customer Location , AF D1B-5DEB- 42, /19/ :09 PM :02 C , ACH :02 R Remittance :02 C , ACH :02 R Remittance D B-499B-AA /19/ :33 PM :31 C ACH :31 R Remittance 8 Data 1 Data 2 Data 3 Remittance Data 4 When using the JPMC Standard Form, the Account Number entered will appear in the Indiv Name Column Member Names Total $ Member IDs Total Items 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 9 38

41 Image Deposit Direct (IDD) All Items Report Deposit Detail Batch Control Number automatically generated Deposit ID automatically generated Dollar Amount of the Deposit Total Number of Items in the Deposit The time the deposit was made to the Host Member Member ID Total $ Total Items Deposit Ctrl # Deposit ID $ Amount # items Remittance/Check Data Deposit Time Scan Date/Time (YY-MM- DD HH:MM) IRN Amount Routing # Account Check # EndPoint Secondary Indiv. Name ID Customer Location , C979D3D-FCE1-45D1-4, /19/ :57 PM :55 C , ACH EROWRWE RWE :55 R Remittance EROWRWE RWE Customer Location , AF D1B-5DEB- 42, /19/ :09 PM :02 C , ACH :02 R Remittance :02 C , ACH :02 R Remittance D B-499B-AA /19/ :33 PM :31 C ACH :31 R Remittance 8 Data 1 Data 2 Data 3 Remittance Data 4 Deposit Ctrl# Deposit ID Deposit Dollar Amount # Items Deposit Time 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 10 39

42 Image Deposit Direct (IDD) All Items Report Item Detail Item Type. C = Check and R = Remittance Dollar amount of the individual item Account number from item MICR Endpoint of the Item. May be IRD or ACH Member Member ID Total $ Total Items Deposit Ctrl # Deposit ID $ Amount # items Remittance/Check Data Deposit Time Scan Date/Time (YY-MM- DD HH:MM) IRN Amount Routing # Account Check # EndPoint Secondary Indiv. Name ID Customer Location , C979D3D-FCE1-45D1-4, /19/ :57 PM :55 C , ACH EROWRWE RWE :55 R Remittance EROWRWE RWE Customer Location , AF D1B-5DEB- 42, /19/ :09 PM :02 C , ACH :02 R Remittance :02 C , ACH :02 R Remittance D B-499B-AA /19/ :33 PM :31 C ACH :31 R Remittance 8 Data 1 Data 2 Data 3 Remittance Data 4 Remittance Field (account number) from the ITMS Client Date and time the Item was scanned in the client IRN of the Item stored on the ITMS Host Routing number from item MICR Check number from item MICR 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 11 40

Image Deposit Direct (IDD) Downloading the All Items Report From the Online All Items Report: Select desired report format from the Dropdown menu

43 Image Deposit Direct (IDD) Downloading the All Items Report From the Online All Items Report: Select desired report format from the Dropdown menu After the format has been selected, click the Download button 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 13 41

44 Image Deposit Direct (IDD) Downloading the All Items Report The following window will appear Click the Save button 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 14 42

45 Image Deposit Direct (IDD) Downloading the All Items Report Select where to save the file Select file name and click Save 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 15 43

46 Image Deposit Direct (IDD) Downloading the All Items Report When the download is complete, the user will get a message The file can be found where it was saved Click Close button 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 16 44

Image Deposit Direct (IDD) Sample of HTML All Items Report 2006 JPMorgan

50 Image Deposit Direct (IDD) All Items Report Miscellaneous Information Can only generate an All Items Report for one day at a time Items in the report are those that were uploaded to the ITMS Host for that day. The Scan Date and Time on the report is the time the items was scanned by the client and not when it was uploaded The Customer locations are sorted alphabetically Items are displayed by Deposit Id grouping Red data corresponds to the totals for the member Green data corresponds to the totals for the deposit A customer may have multiple deposits for a day but will only have one row of member total detail which is the sum of all the deposits for that Member 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 20 48

51 Image Deposit Direct (IDD) All Items Report Outstanding Issues Deposit Account Number field in the header is not populated consistently. The value is sometimes the node name if the customer is a standalone customers. If the customer is multitiered, the field is blank The Report Generation Time is in EST but does not have a label that specifies it is EST (will be fixed) 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC 21 49

How to Manage User Accounts If Adding a User Editing a User Removing a User Setting a password Then Click the Add button, Click the User Name and Then the Edit button Click the User Name and Then the

52 How to Manage User Accounts If Adding a User Editing a User Removing a User Setting a password Then Click the Add button, Click the User Name and Then the Edit button Click the User Name and Then the remove button Click Account management 1. Click the System Admin tab from the Start page. 2. Click the Users tab, then choose one of the following actions IMPORTANT: Do not change the Password Profile field. 50

53 Quick Reference for User Accounts Roles and Functions Role Item Researcher IDD Deposit Creator- No POP IDD Customer Admin IDD Report Viewer Functions Search for images in the database Scans items and creates deposits Administers System User Functions: Add User Edit User Remove User Password Changes Runs and views IDD reports User Names and Passwords Classification Details User Names 4 20 characters in length User names must be unique within the ITMS server; if user name is already in use, you may need to add a number to the end to make it unique. May be changed (edited) if needed Password 8-22 characters in length Require at least one letter and one number Special characters not permitted NOTE: Assigned password is temporary, as users will be required to change their password during their first log in. 51

54 How to Exit the Program 1. Click Logout from the ITMS Web site to log out of the IDD applications. RESULT: The Login window displays. 2. Close any web browser windows that are no longer needed. RESULT: Training concluded. 52

55 Technical Support For assistance with the initial installation of the product, please call: IDD Implementations: (866) After you have made your first deposit and are experiencing technical/functionality issues, please call: Technical Solutions Group: (866)

Remote Deposit Capture for Businesses

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