Manage Enterprise Voice

Transcription

1 Manage Enterprise Voice Microsoft Skype for Business / Lync Recording DC-LOG AS SFB / Lync... P.4 MoIP Live Recording DC-LOG MoIP... P.6 IP Extension Recording DC-LOG E Series IP Ext... P.7 DC-LOG Xpress... P.8 Digital Extension Recording DC-LOG E Series DIGITAL Ext... P.9 Analog Extension Recording DC-LOG E Series ANALOG Ext... P.10 Trunk Recording DC-LOG E Series PRI Trunk... P.11 DC-LOG E Series BRI Trunk... P.11 DC-LOG E Series SIP Trunk... P.11 DC-LOG E Series ANALOG Trunk... P.11 Hardware DC-SBC... P.12 DC-Expansion... P.13 Accessory... P.13 Scenarios Counter Recording... P.14 Meeting Room Recording... P.15 Mirror Data Preprocessing... P.16 Cloud Recording... P.17

2 DupliCALL - Manage Enterprise Voice DupliCALL - Manage Enterprise Voice DupliCALL Product Family Skype for Business / Lync Trunk Extension MoIP Live Recording Hardware SFB / Lync 2013 / Lync 2010 PRI Trunk IP Extension MoIP Live Recording MoIP Live Recording MoIP Live Recording DC-LOG MoIP DC-SBC Single Board Computer BRI Trunk MoIP Live Recording DIGITAL Extension MoIP Live Recording DC-AudioPOINT MoIP recording adapter DC-Expansion SIP Trunk MoIP Live Recording ANALOG Extension MoIP Live Recording Accessory ANALOG Trunk MoIP Live Recording DC-LOG AS DC-LOG E Series Hardware Innovative Solutions Basing on its core product DC-LOG, DupliCALL has developed a number of innovative solutions to fulfill the recording needs of some typical scenarios: counter recording, meeting room recording, high availability and high density recording, and cloud recording. With these innovative solutions, DupliCALL can help enterprises to manage voice in a more efficient and cost-effective way. Counter Recording Meeting Room Recording Rec. Server Adapter AP1122 Rec. Server Mirror Data Preprocessing Please refer to P.14 Adapter Cloud Recording Please refer to P.15 DC-SpanX + DC-TX1240 DupliCALL s mirror data preprocessing system consists of DC-SpanX (mirror data preprocessing software) and DC-TX1240 (voice traffic controller). It is designed to intelligently filter and distribute data to meet requirements of high density and high availability IP recording solution. Please refer to P.16 Please refer to P.17 2 DupliCALL helps enterprises manage voice!

3 Where can we connect? Where can we connect? Microsoft Skype for Business / Lync Recording Internal DC-LOG AS can record all calls on SFB / Lync including: Home User Mobile Client to Client Internet Mobile (ios, Android, Windows) Gateway Plug-in Branch Conference Home User Branch Office Remote Conference Plug-in point to DC-LOG AS recording server Integration Model Page SFB / Lync 2013 / Lync 2010 DC-LOG AS P4-5 Microphone Recording over IP Record live conversations Adapter LAN / WAN Embedded Speaker User-defined buttons Manage recordings in one system Power over Ethernet AP1122 Stream to DC-LOG recording server Model DC- / 1122 (DC-AudioPOINT) DC-MIC (Microphone) Page P6 P6 Extension Recording Record both internal and external calls Switch IP Extension PBX Tap point to DC-LOG E Series recording server Digital Extension Analog Extension Integration Model Page IP Extension DC-LOG E Series IP Ext P7 Digital Extension DC-LOG E Series DIGITAL Ext P9 Analog Extension DC-LOG E Series ANALOG Ext P10 Trunk Recording Easy to deploy and cost-effective Record transferred calls in one file PRI / BRI / Analog Trunk SIP Trunk Switch Mirror Port (RTP) PBX Log trunk line, extension number, caller ID, dialed digits, extension call status and transfer trail from integration with CTI Integration Model Page PRI Trunk DC-LOG E Series PRI Trunk P11 BRI Trunk DC-LOG E Series BRI Trunk P11 Tap point to DC-LOG E Series recording server SIP Trunk DC-LOG E Series SIP Trunk P11 Analog Trunk DC-LOG E Series ANALOG Trunk P11 3

4 Microsoft Skype for Business / Lync Recording Microsoft Skype for Business / Lync Recording DC-LOG AS SFB / Lync Internal DC-LOG AS is specially developed for Microsoft SFB / Lync recording, using world s leading call recording platform certified by Microsoft. DC- LOG AS can record ANY call scenario of Microsoft SFB and Lync 2013 / 2010 including mobile, conference and remote call. Benefiting from RESTful technology, the software is flexible and customizable for specific customer environment. Home User Mobile Branch DC-LOG AS Highlighted Features Remote Conference Support Skype for Business / Lync 2013 / Lync 2010 Support Lync Mobile ios, Android, Windows Notes & Tags for Recording Files Supports Integration with MoIP * Please refer to P.11 Stereo Recording Call Status Monitor Live Monitor Alarm Notification ( ) Media File Storage 4TB (3.5TB for Media): 520,000h; 2TB (1.6TB for Media): 230,000h; 1TB (0.7TB for Media): 102,000h; Web-based GUI Browser Support: Edge / Chrome / Firefox Statistics Report Manage Recordings in One Database Manage Live and call recordings in one database Multiple Deployment Scenarios (Please refer to the next page) DC-LOG AS GUI Search & Playback Call Status 4

5 Microsoft Skype for Business / Lync Recording DC-LOG AS Application DC-LOG AS provides multiple deployment solutions to meet different recording needs. Below shows three selectable solutions performing different levels of support for SFB / Lync call scenarios. By installing plug-in on Front End Server, Edge Server, DC-LOG AS can record all SFB / Lync call scenario. Solution 1 - Record Any Calls Recording Criteria Client to Client Conference Remote / Home User Mobile Branch Office Deployment Scenario: - Install plug-in at Front-End server - Install Media Delivery at Edge server Calls L A N Gateway Plug-in Front End Server DC-LOG AS Media Delivery Media Edge Server External Interface Internal Interface Switch Switch Switch/Router Other Servers Cloud Lync External Clients Lync Internal Clients Solution 2 - Record & Client-to-Client Calls Recording Criteria Client to Client Conference Branch Office Deployment Scenario: - Install plug-in at Front-End server - Connect mirror port Calls Gateway Front End Server Plug-in L A N Media Mirror Port DC-LOG AS Switch Other Servers Lync Internal Clients Solution 3 - Record & Client-to-Client Calls Recording Criteria Client to Client Conference Branch Office Deployment Scenario: - Install plug-in at Front-End server - Install Media Proxy at proxy server Calls L A N Gateway Plug-in Media Proxy Proxy Server (Max 150 Concurrent Calls) Front End Server Media DC-LOG AS Switch Other Servers Lync Internal Clients MoIP Live Recording The Microphone over IP is a live recording solution on IP network, which is ideal for any place where a transaction may occur, such as bank tellers and dispute resolution. By unifying MoIP with DC-LOG, the user can easily manage all the recordings in one system. AP1122 Adapter LAN / WAN DC-LOG Server Please refer to P.6 5

6 MoIP Live Recording DC-LOG MoIP for Live Recording You record call center conversations, they are important. But some more important conversations are not recorded, like those happened in your meeting rooms or at a bank counter. DC-LOG MoIP solution is your ideal choice for these scenarios. DC-LOG MoIP (Microphone over IP) enables enterprises to record live conversation with limited infrastruction cost and high scalibility. Flexible Recording Mode Easy Deployment Utilize existing IP network Customizable Buttons DC-/1122 provides 4 programmable buttons for customized use Manage Recordings in One Database Manage Live and call recordings in one database DC-LOG MoIP Application Microphone over IP DC-LOG MoIP captures voice of live conversation through microphone, converts it into VoIP vodec by the recording adapter DC-AudioPOINT, and streams the data to the recording server through WAN / LAN. AP1122 DC-LOG Adapter AP1122 Cloud L A N Adapter Adapter MIC200 MIC800 3rd Party s MIC Speaker Speaker Specifications DC-AudioPOINT DC- DC-AP1122 DSP: LAN: Support noise suppression and echo cancellation 2 x 10 / 100Mbps LAN Port Microphone: Optional or 3rd party s product Embedded (-26dB Omnidirectional; 5m recording range) Speaker: - Embedded (2 x 3W High Quality Speaker) Button Control: DC-BCP100 / z10 (Optional) 4 programmable buttons LED Indicator: DC-LED z10 (Optional) Dimensions: W84 x H38 x D157 (mm) W275 x H98 x D160 (mm) Weight: 0.4Kg 2.1Kg Central Power Supply: Local Power Supply: Operating Temperature: PoE DC 5V (for firmware upgrade only) 0 C~40 C_ DC-MIC 1 x Microphone 2 x Microphone 4 x Microphone Omnidirectional 5m DC-MIC200 5m DC-MIC201 (Embedded Model) 5m DC-MIC400 10m DC-MIC800 Bidirectional 1m DC-MIC450 Unidirectional 1m DC-MIC430 DC- DC-AP1122 DC-MIC200 DC-BCP z10 DC-LED z10 6

7 IP Extension Recording IP Extension Recording DC-LOG E Series IP Ext + 3rd Party 3 rd Party's Server DC-LOG E Series Highlighted Features Support Windows & Linux OS Support: CentOS-7 / Windows 7 Professional / Windows Server 2012 / Windows 10 Web-based GUI Browser Support: Edge / Chrome / Firefox Record on Demand Save on Demand (SDK) Recording Files Protection by PIN Manage Recordings in One Database Manage Live and call recordings in one database Fast Play Slow Play Supports Integration with MoIP * Please refer to P.6 Media File Storage 4TB (3.5TB for Media): 520,000h; 2TB (1.6TB for Media): 230,000h; 1TB (700GB for Media): 102,000h; 120GB (90GB for Media): 26,000h DC-LOG E Series GUI Search & Playback DC-LOG E Series Applications IP Extension Mirroring PBX Switch IP Extension Mirror Port DC-LOG IP PBX Support Aastra Alcatel Avaya Cisco Ericsson Huawei Intertel LG-Ericsson Mitel NEC Nortel Panasonic Samsung Tadiran Toshiba SIP More... MoIP Live Recording The Microphone over IP is a live recording solution on IP network, which is ideal for any place where a transaction may occur, such as bank tellers and dispute resolution. By unifying MoIP with DC-LOG, the user can easily manage all the recordings in one system. AP1122 Adapter LAN / WAN DC-LOG Server Please refer to P.6 7

8 DC-LOG Xpress DC-LOG Xpress DC-LOG E Series IP Ext DC-LOG E Series SIP Trunk + Recording Server DC-SBC-Nano3 For details please refer to P.12 DC-LOG Xpress is an affordable recording system designed for small and medium businesses, featuring ultimately simplified installation and intuitive user interface. This is the recorder that enables you to get all set up and start recording in no time, requiring no telephony knowledge. Initiating from 4Ch, DC-LOG Xpress supports up to 32ch of SIP Trunk / IP Ext. recording in one device. Embedded with CentOS-7 which is no-cost and free to distribute, DC-LOG Xpress is able to perform high security and stability, while lowering total cost. DC-LOG Xpress Highlighted Features DC-LOG Xpress is pre-installed with Linux CentOS-7 operating system, which brings affordable price and reliable performance to this all-in-one recording system. 4~32 Ch SIP Trunk / IP Ext. Rec. Starting as small as 4Ch, DC-LOG Xpress supports expantion with 4Ch increment up to 32Ch VoIP recording in each server. 26,000 h Maximum Recording With the default 120GB SSD, DC- LOG Xpress can record up to 26,000 hours at G.729 Mono in one server. If more storage is needed, user can configure to 240GB or 480GB SSD. Application IP Extension Recording IP PBX Support PBX Switch Mirror Port Media IP Extension Extension Call Info. DC-LOG Xpress SIP Trunk Recording SIP Trunk Switch Mirror Port Media Trunk Call Info. PBX IP Extension DC-LOG Xpress SIP Ext. SIP Trunk 8

9 Digital Extension Recording Digital Extension Recording DC-SBC Series DC-LOG E Series DIGITAL Ext + Recording Server or For details please refer to P.12 3rd Party 3 rd Party's Server Expansion Chassis DC-Expansion Series For details please refer to P.13 DC-LOG E Series Highlighted Features Call Status Monitor Live Monitor Notes & Tags for Recording Files Manage Recordings in One Database Manage Live and call recordings in one database Supports Integration with MoIP * Please refer to P.6 Web-based GUI Browser Support: Edge / Chrome / Firefox Statistics Report RAID 1 DC-SBC-4U DC-SBC-1U Media File Storage 4TB (3.5TB for Media): 520,000h; 2TB (1.6TB for Media): 230,000h; 1TB (0.7TB for Media): 102,000h; DC-LOG E Series GUI Search & Playback DC-LOG E Series Applications Digital Extension Application PBX Digital Extension DC-LOG Digital PBX Support Aastra Alcatel Avaya Ericsson Intertel NEC Nortel Panasonic Samsung Siemens Tadiran More... MoIP Live Recording The Microphone over IP is a live recording solution on IP network, which is ideal for any place where a transaction may occur, such as bank tellers and dispute resolution. By unifying MoIP with DC-LOG, the user can easily manage all the recordings in one system. AP1122 Adapter LAN / WAN DC-LOG Server Please refer to P.6 9

10 Analog Extension Recording Analog Extension Recording DC-SBC Series DC-LOG E Series ANALOG Ext + Recording Server or For details please refer to P.12 3rd Party 3 rd Party's Server Expansion Chassis DC-Expansion Series For details please refer to P.13 DC-LOG E Series Highlighted Features Call Status Monitor Live Monitor Record on Demand Save on Demand (SDK) Manage Recordings in One Database Manage Live and call recordings in one database Supports Integration with MoIP * Please refer to P.6 Web-based GUI Browser Support: Edge / Chrome / Firefox Recording Files Protection by PIN RAID 1 DC-SBC-4U DC-SBC-1U Media File Storage 4TB (3.5TB for Media): 520,000h; 2TB (1.6TB for Media): 230,000h; 1TB (0.7TB for Media): 102,000h; DC-LOG E Series GUI Search & Playback DC-LOG E Series Applications Analog Extension Application DC-LOG E Series supports passive integration modes for Analog extension, providing flexible and cost-effective options. DC-LOG E Series can get Analog extension call information, e.g. Caller/Called ID, dialed digits, extension call status, call starting time and duration. PBX DC-LOG Analog Extension MoIP Live Recording The Microphone over IP is a live recording solution on IP network, which is ideal for any place where a transaction may occur, such as bank tellers and dispute resolution. By unifying MoIP with DC-LOG, the user can easily manage all the recordings in one system. AP1122 Adapter LAN / WAN DC-LOG Server Please refer to P.6 10

11 Trunk Recording Trunk Recording DC-LOG E Series PRI Trunk DC-SBC Series DC-LOG E Series BRI Trunk DC-LOG E Series SIP Trunk DC-LOG E Series ANALOG Trunk + 3rd Party 3 rd Party's Server Recording Server or Expansion Chassis For details please refer to P.12 DC-Expansion Series For details please refer to P.13 DC-LOG E Series Highlighted Features Stereo Recording Call Status Monitor Live Monitor One-Call-in-One-File Media File Storage 4TB (3.5TB for media): 520,000h; 2TB (1.6TB for media): 230,000h; 1TB (0.7TB for media): 102,000h; Web-based GUI Browser Support: Edge / Chrome / Firefox Recording Files Protection by PIN Manage Recordings in One Database Manage Live and call recordings in one database RAID 1 DC-SBC-4U DC-SBC-1U DC-LOG E Series GUI Search & Playback DC-LOG E Series Application PRI / BRI / SIP / Analog Trunk Application DC-LOG E Series acquires voice and trunk call information from tapping at trunk, supporting One- Call-in-One-File for conference and transferred calls. PRI / BRI / Analog Trunk PassiveTap PBX SIP Trunk Switch DC-LOG Switch Extension Extension 11

12 DC-SBC Series DC-SBC Single Board Computer DC-SBC is single board computer specially designed as call recording server basing on industrial standards. The DC-SBC series consists of 2 models: 1U and Nano3. Specifications DC-SBC-1U DC-SBC-Nano3 OS (Recommended): Windows 7 Professional 64-bit Linux CentOS-7 / Windows 7 / Windows 10 CPU: Quad Core, 2.0GHz Intel i3 1.7GHz Memory: 8G 8G Hard Drive: 1TB (700GB for media) (102khr at G.729) 120GB msata SSD (90G for Media, 26khr at G.729 Mono) Configurable to 240GB or 480GB. RAID: RAID 1 - PCI / PCI-E Slot: 1 x PCI slot - Audio Jack: LAN Port: Dual Gigabit Dual Gigabit USB Port: 4 4 Display: VGA, DVI-D VGA, HDMI Power: 250W (100V-240V) DC 12V / 5A Chassis Dimensions: Package Dimensions: W430 x H44.4 x D400 (mm) W560 x H220 x D550 (mm) W128 x H41 x D128 (mm) W279 x H80 x D233 (mm) Net Weight: 6.6Kg 1.1Kg Gross Weight: 9.1Kg 1.5Kg Construction: All Steel Chassis All Aluminum Chassis Warranty: 1 Year Return to Factory Operating Temperature: 0~50 C Storage Temperature: -20~60 C Relative Humidity: 5%~85%, Non-condensing DC-SBC-1U * The concurrent web access of DC-SBC- 1U is limited to 5. DC-SBC-Nano3 * The concurrent web access of DC-SBC- Nano3 is limited to 4. 12

13 DC-Expansion Series / Accessory DC-Expansion Features PCI-E (Host) to PCI (Expansion) Install SmartWORKS PCI Boards Easy Plug and Play PCI Express host card provides easy connection to servers Include 1 meter expansion cable PCI backplane (32-bit) Dedicated fan for cooling PCI cards PCI card hold down mechanism prevents cards from being dislodged during transportation 3 PCI SLOT 7 PCI SLOT 7 PCI SLOT RPS PCI Slot Chassis Dimensions Package Dimensions W430 x H88.8 x D452 (mm) W570 x H250 x D570 (mm) W430 x H177.6 x D435 (mm) W570 x H370 x D570 (mm) W430 x H177.6 x D435 (mm) W570 x H370 x D570 (mm) Net Weight 9.6Kg 12Kg 14.4Kg Gross Weight 12.6Kg 16.5Kg 19Kg Power Supply Construction 250W (220V) / 300W (110V) Specifications 450W (100V-240V) All Steel Chassis 400W Redundant (100V-240V) Warranty 1 Year Return to Factory 3 PCI SLOT 7 PCI SLOT 7 PCI SLOT RPS Accessory DC-TX100 VoIP Tap Box (10/100M) DC-TX1000 VoIP Tap Box (10/100/1000M) RJ21 Cable Rack mounted 25 port breakout box Universal rack mounted rail Rack mount bracket (for DC-SBC-Nano only) 13

14 Counter Recording Solution Counter Recording Recording Server Counter Recording Adapter AP1122 DC-AP1122 MoIP Recording Adapter DC-MIC Directional Microphone Recording of live conversations at counters brings companies a more comprehensive vision into customer interactions. DupliCALL s counter recording solution enables verbal transaction recording between employees and customers, allowing insights of better customer relationship, while adding liability protection to the company in the event of dispute. DupliCALL provides both unidirectional and bidirectional microphone for counter recording to satisfy different customer needs. Flexible Recording Mode Company can set up different recording modes by configuring in the system or utilizing the button control panel. DupliCALL s counter recording solution supports Full-time Recording, Schedule Recording, or any other recording modes specified by customers. Full-time Recording 24h Schedule Recording eg: 9am - 6pm Record-on-Demand Automatically save by length Manually save by button Limited length + button Button Control Network Control SDK The recordings can be automatically saved by certain recording length or file size, or manually saved by pressing a button on the control panel. Specified by Custermer Counter Recording Solution Highlighted Features VoIP + Minimized Infrustructure Cost DupliCALL s Counter Recording Solution allows user to utilize their existing IP network infrastructure to stream counter recordings to the server. User can connect the recording adapter to a 3rd party s adapter to achieve wireless transmission. Button Control Save-on-demand The programmable buttons allow companies to define button functions according to their distinct needs, such as start or stop recording, save as new recording file, playback recording, fast forward recording, etc. Define Your Own Recording Mode Customer can set up different recording modes by configuring in the system or utilizing the programmable buttons. DC-AudioPOINT supports Full-time and Schedule Recording, or any other recording modes specified by customers. 14

15 Meeting Room Recording Solution Meeting Room Recording DC-BCP z10 DC-LED z10 DC-BCP z10 Button Control Panel DC-LED z10 LED Status Indicator DC- DC-MIC Omnidirectional Microphone Recording Server DC-MIC200 DC- MoIP Recording Adapter Adapter DupliCALL s meeting room recording kit gives companies seamless operating experience. By simply pressing a button, user can easily start / stop the recording. The button control panel can be placed anywhere without concern for power supply or batteries. It s easy to check the recording status from the LED indicator. DupliCALL provides different models of omnidirectional microphone, with recording radii from 5 to 10 meters, enabling full coverage of different room sizes with a single microphone. Voice acquired will converted into VoIP codec and streamed to the recording server by a small recording adapter. User can also attach adapter to allow wireless transmission. Both the adaptors can be embedded in a hidden place, giving a clean look to the conference room. Meeting Room Recording Solution Highlighted Features VoIP + Minimized Infrastructure Cost DupliCALL s Meeting Recording Solution allows user to utilize their existing IP network infrastructure to stream meeting room recordings to the server. User can connect the recording adapter to a 3rd party s adapter to achieve wireless transmission. Remote Control Powered by Every Touch The remote control switch uses kinetic energy and is powered by every touch, which allows it to be placed anywhere with no concern of power supply. The programmable buttons allow customers to define button functions according to their distinct needs. LED Status Indicator It s important to make sure the recording is ongoing during a meeting, while beep tone can be an annoying way to achieve this. With the LED indicator, customer can get such information immediately by the color. If any exception occurs, the light turns red and flickers to alarm. 15

16 Mirror Data Preprocessing System Mirror Data Preprocessing System DC-SpanX + Voice Traffic Controller DC-TX1240 Mirror Data Preprocessing Software DupliCALL s mirror data preprocessing system consists of DC-SpanX (mirror data preprocessing software) and DC-TX1240 (voice traffic controller). It is designed to intelligently filter and distribute data to meet requirements of high density and high availability IP recording solution. Mirror Data Preprocessing System Highlighted Features VoIP Data Filtering & Standardizing Traffic Replication Traffic Aggregation Traffic Deaggregation Traffic Convergence Traffic Load Balancing Failover to Multiple Recording Servers Mirror Data Preprocessing System Application PBXs and recording systems are all installed in data center, Enterprise users register to the data center through network or SIP trunk, and make calls through data center. All the calls will pass the data center. The DC-TX1240 will filter the SIP signaling and RTP data. Operation Centre WAN VPN SIP Signaling PBX Mirror Port RTP DC-TX1240 Recording System Branch A IP Phone Gateway LAN SIP Trunk Database Web Server Branch B IP Phone DC-TX1240 Specifications Network Interface: Management Interface: LED: Power Input: Power Consumption: Maximum 24 GE interfaces, SFP or RJ45; 0/2/4 10GE interfaces, SFP+ 1 10/100M management port, RJ45 1 standard UART serial console port, RJ45 Network Interface: Link/ACT/Speed Management Interface: Link/ACT Power, Status AC: 90~264V (47~63Hz) 220W (Max.) Working Temperature: 0 to 45 C Environment: Storage Temperature: -40 to 70 C Humidity: 5 to 95% (non-condensing) Net Dimensions: W440 x H44.4 x D450 (mm) Package Dimensions: W540 x H530 x D170 (mm) Net Weight: 8KG Gross Weight: 10KG Environmental protection: RoHS 5 16

17 Cloud Recording Solution Cloud Recording Solution Counter SFB / Lync Call Office Conference Call Contact Center Branch Office Cloud Recording Solution By deploying the recording system on cloud, company can achieve centralized recording, storing, and management of recordings from counter, office, contact center, meeting room, etc. The software-only solution of cloud recording is easy to install and maintenance. Users are able to remotely install, configure and administer the solution, limiting the need for on-site hardware and support. Cloud Recording Solution Highlighted Features Centralized Management DC-LOG cloud recording solution enables companies to centralized manage recordings of all its branches, supporting integration with Microsoft SFB / Lync and MoIP. High Scalability Built using the latest in architectural scalability, DC-LOG can be deployed in the smallest of applications and grow throughout the company as needs progress and budgets become available. Comprehensive Solution Compatible with both Microsoft SFB / Lync and MoIP live recording solution, DC-LOG allows customers to manage both IP calls, Lync calls and MoIP live conversations in one system. 17

18 DC-LOG Specifications DC-LOG Specifications DC-LOG is the core product of Duplicall s secure and stable recording solution that enables the recording of key business interactions within various organization. DC-LOG consists of two series: A series for Skype for Business / Lync, and E series for trunk, extension, and MoIP recording. DC-LOG ES provides basic functions for fundamental recording need, while DC-LOG EP provides advanced features such as recording backup or PIN protection. INTEGRATION FEATURES A Series DC-LOG ES DC-LOG EP DC-LOG AS SFB/Lync 1 Skype for Business, Lync 2013 / Trunk 2 PRI Trunk - 3 BRI Trunk - 4 SIP Trunk - 5 Analog Trunk - Face-to-Face 6 MoIP (Microphone on IP) Add-on Other Integrations Recording / Monitoring 7 SIP Trunk, IP Extension Signaling - 8 IP Extension Mirroring - 9 Analog Extension - 10 Digital Extension - 1 Stereo Recording (not for MoIP, Analog, Digital Extension) 2 Recording file codec G.711, G.729a, etc. 3 Record on Demand - SDK - 4 Save on Demand - SDK - 5 Monitor Call Status 6 Live Monitor Report 7 Report - Search & Playback Recording Files Management System Management Compliance Alarm DC-LOG SPECIFICATION E Series 8 Media Exporter Toolkit - 9 Search by Caller, Called ID and Extension No. 10 Search by Call ID 11 Multi-file Continuous Play 12 Fast Play / Slow Play 13 Notes for Recording Files - 14 Tag for Recording Files - 15 Download MP3 / WAV 16 Recording Files and Call Information 17 Transfer Trail - 18 Delete Record File - 19 Recording Files Backup and Playback License Management 21 Recording Target Management 22 Target Information Import and Export 23 User Management (Add / Delete / Modify ) 24 User Information Import and Export 25 Limit Concurrent Web Access via Setup 26 Local Storage Threshold Management Multi-policy for User's Recording File Retention - 28 Single-level Group Management 28 Multi-level Group Management - 29 Configuration File Backup and Restore - 30 User Authentication / Permission 31 Audit Trail 32 Extension Recording Files Protection by PIN Limited (5 Ext.) Unlimited - 33 AES 128 bit - 34 Line Disconnection Detection - 35 DC-AudioPOINT (Speaker on IP) DC-LED Alarm Alarm Notification ( ) 37 System Health Monitor Others 38 SDK - :Yes :No :Contact us 18

19 Capacity Capacity Capacity Line Type PRI Trunk BRI Trunk SIP Trunk Analog Ext. Digital Ext. IP Ext. DC-LOG E Series E Series E Series E Series E Series E Series DC-SBC-Nano3 DC-SBC-1U DC-SBC-4US DC-Expansion 3 PCI Slot * DC-Expansion 7 PCI Slot * G.729a Mono G.711 Stereo G.711 / G.729a Mono G.711 Stereo G.711 / G.729a Mono G.711 Stereo G.711 / G.729a Mono G.711 Stereo G.711 / G.729a Mono ch Ch 1 PRI 12 BRI PRI 12 BRI Ch 24 Ch PRI 36 BRI PRI 60 BRI Ch 120 Ch PRI 36 BRI PRI 36 BRI Ch 72 Ch PRI 48 BRI PRI 84 BRI Ch 168 Ch --- * The DC-Expansion capacity is tested based on DELL R720 server (2x Hexa Core Intel Xeon E5-2630, 2.6GHz; Memory: 32GB; Chipset: Intel C600/X79). 19

20 Headquartered in Shanghai, China, DupliCALL is a developer of voice recording products, specialized in Microsoft Skype for Business / Lync, Trunk and Extension side, and Live recording solutions. DupliCALL s innovative solutions has helped enterprise to manage voice in a more efficient and cost-effective way. By delivering professional customer service with unique multi-tier support approach, our customers is able to receive quick and accurate solutions for their technical and business related challenges through our network of worldwide resellers Room 1610, JH PLAZA, 2008 Huqingping Road, Shanghai, China, PN: D